Technical and Professional Writing Commons^™

A Word From The Writing Team (January 2026), Pam Walter, Mfa, Laura Deloretta, Phd

A Word From the Writing Team (Newsletter)

No abstract provided.

Valuing Life And Loss: Genre Analysis Of Insurance Claims Processing In Ghana, Cornelius Fuumaale Suom-Kogle

Dissertations, Master's Theses and Master's Reports

This thesis draws on theories from rhetorical genre studies (Spinuzzi’s genre ecology and Freadman’s uptake), biopolitics, and the social justice turn in Technical and Professional Communication to examine how decisions are made in the processing of insurance claims. I adopt a qualitative, interpretive approach to analyze one hundred and twelve (112) claims processing examples from Ghana’s insurance industry. The findings indicate that insurance claims processing is a complex communicative system in which institutional power is enacted, negotiated, and, at times, contested. The findings also reveal that insurer-authored genres frequently enact forms of oppression (exploitation, marginalization, and powerlessness) through technical language …

2026 Document For Faculty And Staff Scholarship Spring Soirée, Kara Schleck, Diana Symons

Celebrating Scholarship and Creativity Day (2018-)

No abstract provided.

Documenting Sustainable Social Media Workflows: Supporting Student Professionalization In Faculty-Student Teams, Jenny Rissen

Master's Projects

This capstone project, Documenting Sustainable Social Media Workflows: Supporting Student Professionalization in Faculty-Student Teams, examines how departmental social media teams serve as informal training grounds where students build professional identities through collaborative, often undocumented communication work (Buck; Leon & Pigg). Addressing writing studies concerns about experiential learning gaps (McNabb; Carr et al.), the project creates a handbook offering practical guidance for onboarding, workflow continuity, accessibility, and ethical social media practices. It shows how mentorship and structured documentation turn everyday digital work into meaningful professional development. Situated in technical communication and rhetoric, the project demonstrates how social media teams help …

Final Master's Portfolio, Annie Seboe

Master of Arts in English Plan II Graduate Projects

This portfolio showcases scholarly research into technical and professional writing, exploring themes like binaries in the feminist writing classroom, New Rhetoric theory vs. traditional technical communication theory, and genre pedagogy as a solution for the dichotomies in technical communication.

A Word From The Writing Team (December 2025), Pam Walter, Mfa, Laura Deloretta, Phd

A Word From the Writing Team (Newsletter)

No abstract provided.

Entre La Sombra Y El Lienzo: Clea Dessendre Como Modelo De Personaje Secundario Complejo, Lydia Huijbregts Jaen, Antonio Horno López

GDI. Revista de investigación de Género, Diseño e Innovación

Introducción: Este artículo analiza a Clea Dessendre en Clair Obscure: Expedition 33, explorando su versión real y la pintada en el lienzo, y su impacto en la narrativa del juego. Metodología: Se aplicó un análisis narrativo, psicológico y ludológico, integrando teorías de duelo (Kübler-Ross), socialización (Baumrind) y comunicación (DiSC) vinculadas con la jugabilidad. Resultados: Clea-Real encarna disciplina y perfeccionismo; Clea-Pintada, una proyección maternal. El gameplay conecta su psicología con la experiencia del jugador. Discusión: Las identidades paralelas muestran cómo traumas y expectativas moldean personajes complejos. Conclusiones: Clea evidencia cómo la narrativa y la mecánica se fusionan para crear …

Improving Student Resumes: Evaluating The Effectiveness Of The Ai-Assisted Wisedoc Platform, Juan Munoz, David Earnest

River Cities Industrial and Organizational Psychology Conference

Resume quality is a critical factor in students’ transition into the workforce, yet many struggle to create documents aligned with employer expectations and validated competency frameworks. At the same time, most large organizations now rely on artificial intelligence (AI)-driven applicant tracking systems (ATS) to screen resumes. Because these systems filter applications before a human reviews them, resumes that are poorly formatted, lack keywords, or fail to highlight relevant competencies are often rejected automatically. This creates a barrier for students who may have the skills employers seek but lack the resume-writing expertise to communicate them effectively. This study investigates whether using …

A Word From The Writing Team (November 2025), Pam Walter, Mfa, Laura Deloretta, Phd

A Word From the Writing Team (Newsletter)

No abstract provided.

A Word From The Writing Team (October 2025), Pam Walter, Mfa, Laura Deloretta, Phd

A Word From the Writing Team (Newsletter)

This issue includes:

• Publications Spotlight
• Wiley is Hosting Two Workshops
• Join us for the Launch Party of Evanescent Issue 6: Growing. Learning. Aging.
• Pam is Out of the Office until October 14^th!
• October 3rd is our First Friday Writing Retreat!

Apa 7th Edition Checklist, Dawn Atkinson

Writing

No abstract provided.

Comma Tips, Dawn Atkinson

Writing

No abstract provided.

Editing Activity Using The Microsoft Word Find Function, Dawn Atkinson

Writing

No abstract provided.

Editing And Proofreading Tips, Dawn Atkinson

Writing

No abstract provided.

Graphic Organizer For Taking Notes During A Lesson, Dawn Atkinson

Writing

No abstract provided.

Common Grammatical Errors And Conventions In Academic Writing, Dawn Atkinson

Writing

No abstract provided.

Lesson Summary Sheet, Dawn Atkinson

Writing

No abstract provided.

Peer Review Workshop, Dawn Atkinson

Writing

No abstract provided.

Quick Guide To Punctuation, Dawn Atkinson

Writing

No abstract provided.

Quick Guide To Using Commas, Dawn Atkinson

Writing

No abstract provided.