Management Sciences and Quantitative Methods Commons^™

Analysis Of First-Time Completion In The Field Service Environment, Gavin Rick, Scott Englerth, Marc Carter, Hayley Horn

SMU Data Science Review

First-time completion is an important measure of service quality and efficiency in the field service industry. Customers call upon field service providers to repair their equipment in a timely manner so it can be put back into service for their business demands. Responsiveness can be measured through first-time completion and is defined as completing the repair on the first visit of a service call. This research is exploring the first-time completion in the forklift service industry. This research found the primary factors that impact first-time completion percentage in this industry include parts on hand, parts backorder process, technician experience, and …

The Mediating Influence Of Organizational Trust On The Relationship Between Transformational Leadership And Job Satisfaction In The Virtual Workplace, Angela Daniels

Dissertations

Research has shown how leadership influences job satisfaction and organizational trust in the virtual workplace. With an increasing number of organizations shifting to these work environments, it is essential to study the effect of leadership on virtual workers. Prior studies suggest that leadership behaviors significantly impact job satisfaction (Hacker et al., 2019), and leadership plays a crucial role in inspiring employees to achieve the goals and objectives of the organization in a virtual workplace (Miller, 2020). Specifically, transformational leadership behaviors that shape the mindset and actions of employees are significant (Abelha et al., 2018). This study proposed a mediation model …

Margin Variance Analysis For Informing Customer Engagement Strategy, Timothy J. Smith

Association of Marketing Theory and Practice Proceedings 2023

A margin variance analysis measures the sources of difference in gross margins between pieces of business within a larger set of business. When the piece of business is defined as the the total sales to an individual customer over a period of time, sales and marketing managers can use this analysis to define customer specific engagement strategies to improve customer profitability. In this paper, we clarify how customer engagement strategies can be driven by a margin variance analysis, provide derivations of two equally-valid forms of a simple customer margin variance analysis, and demonstrate the margin variance analysis and the development …

Human Centered Projects And Survivorship Bias The Perceived Success Of Project Outcomes?, Tom Wise

Beyond the Project Horizon: Journal of the Center for Project Management Innovation

Due to the bias that process design demands, we forget the example given by failed projects. The tendency to focus on success was first noted during WWII and named Survivorship Bias. This means that as project professionals, we tend to look at projects that completed successfully to identify desirable patterns for repeatability in process and practice. This leads project professionals to seek out patterns based on successful past practice modeled by successful leaders. Project Managers are trained and heavily focused on Scope, Schedule, and Cost. Perhaps the common constraints and practices of project management may be positively impacted by human …

The Impact Of Case Management Intervention For Insured Asthma Patients In Louisiana, An Empirical Study, Mohamed Mohamed Ohaiba

LSU Doctoral Dissertations

Asthma is a chronic condition whose symptoms are managed/prevented using medication and interventions. The overarching objective of this study was to evaluate the impact of patients' demographics on case management enrollment and healthcare utilization, as well as to develop machine learning models to predict high-cost patients.

To accomplish these goals, the Man-Whiteness test, the chi-squares test, logistic regression and odds ratios, and machine learning models were implemented. The average cost of the non-enrolled CM group was significantly higher than the enrolled group (p-value .0001). In addition, the non-enrolled groups had considerably more visits to the emergency department than the other …

Why And How Leaders Differentiate?, Srishti Banerjee

Dissertations and Theses Collection (Open Access)

A key tenet of Leader-Member Exchange (LMX) Theory is that leaders treat followers differently, referred to as leader-member exchange differentiation (LMXD) (Yu et al., 2018). When leaders treat followers differently, they develop a varying quality of relationships within the team referred to as LMX quality (LMXQ). LMXQ has received the vast majority of research with findings being largely consistent that higher quality relationships benefit followers (Yu et al., 2018). In contrast, surprisingly, much less research has focused on how this actual differentiation (LMXD) impacts employee reactions and there are no conclusive findings regarding its effects (Bauer & Erdogan, 2015; Chen …

Humanized Management, Fairness Perception And Health Of Merchant Ecosystem: Driving Mechanisms Of The Digital Age, Zeyong Zhuang

Dissertations and Theses Collection (Open Access)

In the era of digital transformation, the competition among individual enterprises has evolved into competition of business ecosystems, and the merchants in shopping malls have evolved from atomistic competition to ecological competition. Therefore, merchants must ensure the health of business ecosystems to establish competitive advantages. This study uses the survey data of merchants in five shopping malls in Guangzhou to empirically test the mechanism of the effect of humanized management on the health of business ecosystems in the context of digital transformation.

The empirical results show that: 1. Humanized management of shopping malls helps to build trust and loyalty, promote …

Exploring Diversity And Depth Of Knowledge, Metacognition, And Individual Ambidexterity, Deddi Tedjakumara

Dissertations and Theses Collection (Open Access)

Recent data show that the average lifespan of a company listed in the Standard and Poor's 500 (S&P 500) Index has declined from 32 years in 1965 to 21 years in 2020 (Clark, 2021), and it is estimated that 75% of the companies listed in the S&P 500 today will disappear from the list by 2027 (Hillenbrand, 2019). Organizational theory holds that for a company to be sustainable, it must strike a balance between exploring new possibilities and exploiting old certainties (March, 1991). The ability to manage the tension between exploration and exploitation is important at both organizational and individual …

When Normal Is Not Normal: A Theory Of The Non-Linear And Discontinuous Process Of Desired Change And Its Managerial Implications, Richard Boyatzis Dr., Udayan Dhar

Faculty Journal Articles

Desirable change may appear chaotic, slow, or not sustainable. We may expect linear, continuous change, but it eludes us. Measurement and statistical analysis about behavior change often requires data showing continuity and having normal (i.e., Gaussian) distributions. When we encounter phenomenon that does not fit this expectation, we seek to transform the data to render it compatible with our method of analysis. We move from actual behavior to perception of it through surveys or transformations of the data. We believe this ignores “naturally” occurring data and what it says. Such techniques are convenient for statistics but may hide important features …

The Role Of School Administration In Developing Health Awareness Among Primary School Students In Bani Kinana District In Irbid Governorate From The Point Of View Of Teachers, Lana Rateb Mohammad Obiedat

Journal of the Association of Arab Universities for Research in Higher Education (مجلة اتحاد الجامعات العربية (للبحوث في التعليم العالي

The study aimed to identify the role of school administration in developing health awareness among primary school students in Bani Kenana District, Irbid Governorate, from the teachers’ point of view. To achieve the aim of the study, the descriptive method was used. A sample of (200) primary school teachers in Bani Kenana District, Irbid Governorate, was selected. A questionnaire was applied to measure the role of school administration in developing health awareness among primary school students. The results concluded that The role of school administration in developing health awareness among primary school students in the Bani Kinana District in Irbid …

The Search For Value For New England Skiers, Colin J. Liebert

Honors Theses and Capstones

No abstract provided.

Aplicación De Machine Learning A Un Modelo Tradicional De Prevención Y Detección De Fraude En Entidad Financiera Proyectado A Periodos Trimestrales, Lady Katherine Quintero Acuña

Maestría en Analítica e Inteligencia de Negocios

El fraude contra el sistema financiero ocasiona diversos riesgos económicos, perjuicios a la reputación, costos adicionales, impacto en la economía e implicaciones legales tanto para las entidades bancarias como para sus clientes. Por lo tanto, resulta crucial que las entidades financieras implementen medidas sólidas de seguridad y cumplan con las regulaciones pertinentes a fin de prevenir y detectar el fraude, protegiendo así a sus clientes y preservando su propia integridad financiera. Por este motivo, el enfoque principal del presente proyecto es investigar cómo el aprendizaje automático (Machine Learning) puede complementar el método tradicional de detección de fraudes basado en reglas, …

Análisis De La Influencia De Los Grupos De Eventos Sociales Significativos En Las Donaciones Del Banco De Alimentos De Bogotá En El Periodo 2018 Al 2021, Lina Fernanda Barrantes Velandia

Maestría en Analítica e Inteligencia de Negocios

El Banco de Alimentos de Bogotá es una organización sin ánimo de lucro, adscrita a la Arquidiócesis de Bogotá que lleva más de 20 años de labores de gestión social, impactando a población vulnerable en la ciudad y alrededores desde la atención, la alimentación y la reducción de desperdicios, al no poseer actividades comerciales, su solvencia financiera depende de las donaciones que recibe por diferentes medios, dichos ingresos se ven afectados por diferentes factores exógenos, noticias, eventos y acontecimientos que curren de forma nacional como internacional, esto conmueve de forma positiva o negativa la intención de donar de las personas …

El Fraude En El Soat: Desarrollo De Un Análisis Predictivo Basado En Aprendizaje Automático Para La Detección Efectiva De Fraude, Jennifer Amanda Martínez Rivera, Diana Carolina Rodríguez Camacho

Maestría en Analítica e Inteligencia de Negocios

El seguro obligatorio de accidentes de tránsito (SOAT) es un seguro en Colombia que busca brindar protección a las víctimas que resulten afectadas en un accidente de tránsito, en este seguro se ha identificado un aumento preocupante en los casos de fraude que han generado pérdidas económicas y afectaciones en la sostenibilidad del ramo. El fraude consiste en actividades ilícitas realizadas por una o varias personas que buscan la manera obtener algún provecho perjudicando los intereses de otros. En el caso del SOAT, estas actividades ilícitas se clasifican en los diferentes tipos de fraude como son: la venta del SOAT …

Determinants Of Continuance Intention To Use Mobile Wallets Technology In The Post Pandemic Era: Moderating Role Of Perceived Trust, Shailja Tripathi

Journal of International Technology and Information Management

The Covid-19 pandemic amplified the volume and importance of mobile payments using digital wallets and placed a basis for their continued adoption. The objective of the study is to formulate and test a comprehensive model by integration of the technology acceptance model (TAM) and expectation confirmation model (ECM) with the addition of three constructs, namely perceived trust, perceived risk, and subjective norm, to identify the determinants of continuance intention to use mobile wallets. Questionnaire-based survey method was used to gather the data from 550 users having experience using mobile wallets for more than six months. The data were analyzed using …

Analysis Of The Impact Of Vaccinations On Pandemic Metrics In The New York Metropolitan Area, Oredola A. Soluade, Heechang Shin, Robert Richardson

Journal of International Technology and Information Management

This study evaluates the relationship between pandemic cases and vaccination usage, ICU bed utilization, hospitalizations, and deaths in the New York City metropolitan area. The study includes variables for the lockdown period and confirmed infections. The evaluation addresses three periods: (1) before vaccinations, (2) after vaccinations, and (3) the lockdown period. In addition, the number of vaccines per day for the manufacturers (Pfizer, Moderna, and Johnson & Johnson) are included in the study. Comparisons with New Jersey and Connecticut are used to validate that New York statistics are consistent with other states. The results provide a general model of the …

Modelo De Variable Instrumental: Una Estimación De Los Efectos De La Competencia Política En La Provisión De Servicios Públicos Municipales En Colombia, Cristina Navarro Pérez

Maestría en Analítica e Inteligencia de Negocios

En este documento se plantean las bases para la estimación de los efectos de la competencia política en la provisión de servicios públicos domiciliarios locales, con información de corte transversal referente a las elecciones municipales de Colombia efectuadas en los años 2011, 2015 y 2019. Para tal fin y teniendo en cuenta la posible presencia de endogeneidad se implementa la metodología de mínimos cuadrados en dos etapas con datos de corte trasversal para las elecciones de los años 2011, 2015 y 2019, en 958, 880 y 838 municipios de Colombia, respectivamente. La hipótesis cardinal propone que una fuerte competencia política …

El Impacto Del Chatbot En La Caja De Compensación Familiar Compensar A Partir De La Experiencia De Cliente En El Ciclo De Servicio De Vivienda Durante El Año 2021 - 2022, Oscar Hernando Almonacid Zambrano

Maestría en Analítica e Inteligencia de Negocios

La presente investigación tuvo como objetivo general determinar el impacto del chatbot en la Caja de Compensación Familiar Compensar, a partir de la experiencia de los clientes durante el ciclo de servicio de vivienda durante el periodo comprendido entre los años 2021 y 2022. Para ello, se empleó una metodología de corte transversal, con un enfoque cuantitativo y un diseño no experimental. La técnica de encuesta fue aplicada, obteniendo resultados de una muestra específica de 360 individuos, seleccionados de una población total de 5683 personas, que interactuaron con el chatbot de la Caja de Compensación Familiar Compensar en el ciclo …

Análisis Relacional Entre Las Peticiones, Quejas Y Reclamos (Pqrs) Y La Portabilidad Numérica En Las Operadoras Móviles En Colombia Durante El Período Comprendido Entre Enero De 2020 A Diciembre De 2022, Lina María González Ortiz, Nohora Beatriz Corredor Castellanos

Maestría en Analítica e Inteligencia de Negocios

El sector de las comunicaciones es uno de los más importantes del país teniendo en cuenta la forma en la que ha crecido el número de suscriptores, así como la cobertura y las características de sus servicios. De acuerdo con las cifras que se consolidaron en el marco de la presente investigación, a medida que los suscriptores crecen, crecen también las reclamaciones realizadas por los mismos y las motivaciones de las reclamaciones se hacen más diversas en la medida en la que los entes de regulación establecen reglas de protección para los usuarios. La presente investigación tiene como propósito principal …

Mayor Índice De Accidentalidad En Bogotá A Través De Un Modelo De Machine Learning, Paola Andrea Triana Niño

Maestría en Analítica e Inteligencia de Negocios

En los últimos años, la Organización Mundial de la Salud ha manifestado que los accidentes de tránsito, podría considerarse como un problema de salud pública con el pasar del tiempo, dado los altos índices de accidentalidad y su tendencia creciente (Alarcón D. et al. 2018). Aun cuando a nivel mundial se ha trabajado con entereza para lograr la reducción de la accidentalidad en las calles, se evidencia que factores como el nivel educativo de peatones y conductores, el género, los estilos de conducción y el desconocimiento o mal interpretación de las señales de tránsito tienen alta influencia o tienden a …