Business Commons^™

1 Behavioral Agency And Affect.Docx, Geoffrey P. Martin Dr, Leon Zolotoy, Don O'Sullivan

Geoffrey P Martin

Social Enterprise, Stuart C. Mendel

Stuart C Mendel

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No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker

Librarian Publications

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.

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Businesses

Bulloch County Papers

This is the digital Businesses folder from the Statesboro-Bulloch County Public Library's Public History Files. The newspaper clippings that make up the folder are from the Statesboro Herald Newspaper or its predecessors.

Do New Competitors, New Customers, New Suppliers, ... Sustain, Destroy Or Create Competitive Advantage?, Michael D. Ryall, Glenn Macdonald

Michael D Ryall

We examine the effect of entry on the value appropriated by an incumbent. By ``entrant’’ we mean at any level of the value chain — from raw material suppliers to buyers. Our specific concern is whether competition guarantees the incumbent some positive minimum level of profit. We demonstrate that the net effect of entry is subtle — even when the entrant is a perfect imitator. On the one hand, entry typically results in greater value creation. This tends to soften competition and, thereby, lower the incumbent’s minimum level of appropriation. At the same time, however, entry also creates new competitive alternatives ...

Project Renew Worcester, Danni Yue, Amy Zhang, Jing Han, Omid Ashrafi, Yiming Xu

School of Professional Studies

n The client for this capstone project is RENEW Worcester which is a fledgling solar power project whose main goals are to bring renewable energy in the form of solar power into local, primarily low-income communities and are committed to the mission of making the transition off of fossil fuels to clean, renewable power. Based in Worcester, Massachusetts, they are a local chapter of Co-op Power which is a consumer-owned sustainable energy cooperative (co-op) made up of numerous different local chapters all over the New England area as well as the state of New York. The problem that we will ...

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Behavioral Agency And Social Norms.Docx, Don O'Sullivan, Leon Zolotoy, Geoffrey P. Martin Dr

Geoffrey P Martin

Hosting The Third Annual Young Women In Agriculture Career And Leadership Seminar, Emma E. Morris, Madyline J. Braught

Agricultural Education and Communication

Agriculture has traditionally been a male-dominated industry; however, recent years have shown a significant growth in female presence. Women are beginning to take leadership roles both on the farm and within advocacy, lobbying, and business entities in the industry. According to the latest agricultural census data from the United States Department of Agriculture (USDA), in 2012, women farmers controlled seven percent of the nation’s farmland (Census, 2014). Additionally, women held leadership roles in 14 percent of the nation’s two million farms (Census, 2014). This data is several years old, and likely the numbers have grown since the last ...

A Study Of Transformational Leadership Practices To Police Officers' Job Satisfaction And Organizational Commitment, John P. Decker

Seton Hall University Dissertations and Theses (ETDs)

This study is based upon Bass and Riggio’s (2006) Augmentation Model on Transactional and Transformational Leadership, in which this quantitative study sought to identify the amount of variance in police officer job satisfaction and organizational commitment that can be explained by police chiefs’ transformational leadership behaviors above and beyond the influence of transactional behaviors. A total of 166 police officers were surveyed in five central New Jersey police departments in relation to their job satisfaction and organizational commitment, as well as the leadership behaviors in which their police chiefs engaged, utilizing Bass and Avolio’s (2004) Multifactor Leadership Questionnaire ...

Beall (Uber).Docx, Anastasia Crunk

Anastasia Crunk

No abstract provided.

Executive Portfolio Diversification Through Dividends, Janette Goodridge

All Graduate Plan B and other Reports

In recent decades, many managers and executives have received company stock and stock options as a portion of their pay. As the incidence of this phenomenon increased, it became evident that insiders needed a way to diversify their holdings. One way this could be accommodated is through the issuance of dividends. This paper examined how executive stock ownership and managerial power impacted a firm’s dividend policy. Specifically, it examined the power of an executive as measured by the G index. It further took into account the current level of ownership for a particular manager, as well as the value ...

Identifying Critical Risk Factors In The Decision-Making Process Of Angel Investors And Venture Capitalists: A Delphi Research Study, Shawn A. Carson

Electronic Theses and Dissertations

Entrepreneurs perceive and manage risk differently than investors (Palich & Bagby, 1995). As a result, entrepreneurs may underestimate the extent to which their ventures are perceived to be risky by a potential investor. Consequently, the entrepreneur is left with making assumptions that could be detrimental in obtaining the necessary capital to launch and grow the business. The purpose of this study was to determine if there is a common set of perceived critical risk factors among a group of experienced investors that would cause them to reject a deal out of hand.

The research methodology chosen for this study was the ...

Strategic Alignment Of Future Goals - Mutual Of Omaha, Sara Pinkelman

Theses/Capstones/Creative Projects

Mutual of Omaha is a health insurance company that has potential to reach economies of scale within its industry. It can cover more market share if it makes a few changes to its corporate strategy. Conclusions were drawn from news articles in addition to financial postings from the company. Mutual needs to move forward in their industry if they want to stay competitive, and by implementing a differentiated strategy, they can become more competitive. With these findings, Mutual of Omaha has the potential to grow and develop and gain a better standing within their industry. This can help them better ...

Micron: Changes For Continued Success, Rachel Rice

Theses/Capstones/Creative Projects

Strategy is important for every industry, and to succeed in such a competitive industry as the technology industry, it becomes imperative. Micron Technology, Inc. (“Micron”) is one of the companies in the technology industry that must have a strategic plan such as this. The best strategy for Micron was analyzed through a detailed background on the history of the company, the main problem that is currently found in the industry, the current internal position of the company in relation to the strengths and weaknesses of the company, an external analysis of the operating industry, and finally a recommendation and implementation ...

#Readyforrio: How A Revised Rule 40 Impacted Sponsorship At The 2016 Summer Olympics, Anthony Carson

Senior Theses

When planning and executing the Olympic Games, a premier event in modern sport, the International Olympic Committee (IOC) relies heavily on sponsorship revenue from their official sponsors. “Worldwide Olympic Partners,” the top 11 sponsors of the 2016 Olympics, had exclusive rights during the Olympic cycle from 2013-2016.

With the purchase of these expensive sponsorship deals, brands are looking to capitalize on the “glow” of the Olympics, and use excusive Olympic intellectual property to make ties from their brand to the Games. In order to make these sponsorship deals more valuable, the IOC has historically provided official partners with added exclusivity ...