Integrating Organisational Change Management And Customer Relationship Management In A Casino, 2014 University of Nevada, Las Vegas
Integrating Organisational Change Management And Customer Relationship Management In A Casino, Charlie Chi Cong Mai, Chad Perry, Erwin Loh
UNLV Gaming Research & Review Journal
This research aims to solve the problem: how can casinos manage organizational change programs, and internal and external customer relationship management (CRM) programs? To find a solution, it uses two stages of qualitative methods: convergent interviewing and case research about four departments of a casino in Australia. After a thorough data analysis of documents and interview data, 12 themes were identified and they led to the development of a model of how organizational change management and CRM can be integrated to improve initiatives in organisations such as casinos. The model has seven core elements: vision, key challenge, objective, measure, strategy ...
Aquifer Analysis: Told And Untold Stories In Warwick Churches, 2014 SelectedWorks
Aquifer Analysis: Told And Untold Stories In Warwick Churches, Vaughan S. Roberts
Vaughan S Roberts
This presentation to a seminar on organizational storytelling at Lincoln Business School in 2013 explores how told and untold stories were filtered during a narrative review by a team of churches in Warwick, UK. The full paper was distributed beforehand to participants and a revised version appears in Untold Stories in Organizations – further details can be found here: http://www.routledge.com/books/details/9781138790018/
The Dissolution Of Effective Leadership: A Multiple-Case Study Analysis Of Destructive Leadership, 2014 University of Tennessee, Knoxville
The Dissolution Of Effective Leadership: A Multiple-Case Study Analysis Of Destructive Leadership, Joshua B. Leonard
University of Tennessee Honors Thesis Projects
No abstract provided.
Collective Data On Collective Turnover: What Factors Most Affect Turnover Rates?, 2014 Cornell University ILR School
Collective Data On Collective Turnover: What Factors Most Affect Turnover Rates?, John Hausknecht
Overview and Key Findings:
Numerous studies of the causes and consequences of organizational turnover that is, turnover rates rather than an individual's decision to stay or leave—have appeared in the last century. Using meta-analysis (a quantitative methodology for summarizing results across studies), Cornell researchers (Ph.D. students Angela Heavey and Jake Holwerda, along with faculty member John Hausknecht) analyzed data from 82 published studies and found:
- Investments in high-commitment HR systems, emphasis on internal mobility, and provision of firm-specific training were associated with lower turnover rates;
- Positive attitudes toward the job, supervisors, and the organization were associated with ...
A Comparative Analysis Of Training, Mentoring And Coaching In The Sales Environment: Evaluating The Impact Of Personal Learning On Role Ambiguity And Organizational Commitment, 2014 Kennesaw State University
A Comparative Analysis Of Training, Mentoring And Coaching In The Sales Environment: Evaluating The Impact Of Personal Learning On Role Ambiguity And Organizational Commitment, Shalonda K. Bradford
Dissertations, Theses and Capstone Projects
The move towards a more knowledge-intensive sales market has increased the complexity of the sales job. Salespeople must continuously learn and grow to meet the evolving demands of the job. A critical concern for organizational leaders becomes identifying learning strategies to encourage salespeople to apply what they learn. Researchers have advanced multiple studies on the learning needs of salespeople, yet there is not a consensus as to the most effective mechanisms to increase learning transfer in the sales environment. To determine which knowledge tools better prepare the sales force for success, this study investigates whether training, mentoring and/or coaching ...
Straddling The Line Or Embracing The Dichotomy: Hr’S Role As An Employee Advocate As Necessary To Remaining (Or Becoming) A Business Partner, 2014 Cornell University ILR School
Straddling The Line Or Embracing The Dichotomy: Hr’S Role As An Employee Advocate As Necessary To Remaining (Or Becoming) A Business Partner, Maria Carolina Grillo
Cornell HR Review
[Excerpt] The HR function has evolved through the years (mostly in larger companies) from a purely clerical and employee relations nature to a function involved in developing organizational strategy and realizing business-wide goals. The evolution of the Australian nomenclature of the HR role clearly shows the transition that this function has experienced. In Australia people working in HR were called “welfare officers” in the early 1900s, referred to as “personnel managers” from the 1950s to the 1980s, and finally as “human resource managers” in the late 20th century. [i] The shift in titles also reflects an evolution of responsibilities and ...
Empowering Employees To Prevent Fraud In Nonprofit Organizations, 2014 University of Pennsylvania Law School
Empowering Employees To Prevent Fraud In Nonprofit Organizations, John M. Bradley
This Article examines the significant problem of fraud within nonprofit organizations and demonstrates that current anti-fraud measures do not adequately reflect the important role employees play in perpetuating or stopping fraudulent activity. Psychological and organizational behavior studies have established the importance of (1) participation and (2) peers in shaping the behavior of individuals within the organizational context. This Article builds on that research and establishes that to successfully combat fraud, organizations must integrate employees into the design, implementation, and enforcement of anti-fraud strategy and procedures. Engaged, empowered employees will be less likely to commit fraud and more likely to dissuade ...
Controlling The Climate: Inclusion Can Have Positive Impact On Gender-Diverse Groups, 2014 Cornell University ILR School
Controlling The Climate: Inclusion Can Have Positive Impact On Gender-Diverse Groups, Lisa Hisae Nishii
- Typically, relationship conflicts cause people to feel personally attacked and defensive, causing dissatisfaction among organization members who feel uncomfortable working among hostile coworkers (Jehn, 1994; Jehn, Chadwick, & Thatcher, 1997). Prior research has found that conflict can be particularly problematic in diverse groups. However, this research found that not only is relationship conflict less likely in gender diverse groups that have inclusive climates, but when such conflicts do occur, employees are better able to address the conflict in ways that don't demoralize group members. The results suggest that in inclusive climates employees may be more "integrating" conflict resolution ...
Mission Statement Alignment: Guiding Ministries Toward A Strategic Culture Focused On The Great Commission, David Fuller
Doctoral Dissertations and Projects
The development of organizational mission statements has been emphasized since the early 1990's. Church ministries and religious organizations providing direct human services within communities have utilized mission statements to articulate actions and identity. The purpose of this project is to provide a framework to construct a clearly defined mission statement, to measure the behavior of the organization to determine proper mission statement alignment and to focus that alignment toward the great commission. The project will survey religious organizations within the United States and compare religious non-profits' operational and administrative procedures to their own mission statement. Based on the findings ...
Is It Me Or Her? How Gender Composition Influences Interpersonally Sensitive Behavior On Collaborative Cross-Boundary Projects, 2014 Cornell University ILR School
Is It Me Or Her? How Gender Composition Influences Interpersonally Sensitive Behavior On Collaborative Cross-Boundary Projects, Michele Williams
This paper investigates how professional workers’ willingness to act with interpersonal sensitivity is influenced by the gender and power of their interaction partners. We call into question the idea that mixed-gender interactions involve more interpersonal sensitivity than all-male interactions primarily because women demonstrate more interpersonal sensitivity than do men. Rather, we argue that the social category “women” can evoke more sensitive behavior from others such that men as well as women contribute to an increase in sensitivity in mixed-gender interactions. We further argue that the presence of women may trigger increased sensitivity such that men can also be the recipients ...
Creativity From Constraint? How Political Correctness Influences Creativity In Mixed-Sex Work Groups, 2014 Cornell University ILR School
Creativity From Constraint? How Political Correctness Influences Creativity In Mixed-Sex Work Groups, Jack Goncalo, Jennifer A. Chatman, Michelle M. Duguid, Jessica A. Kennedy
Articles and Chapters
Most group creativity research is premised on the assumption that creativity is unleashed by removing normative constraints. As work organizations become increasingly diverse in terms of gender, however, this assumption needs to be reconsidered since mixed-sex interactions carry a high risk of offense. Departing from the assumption that normative constraints necessarily stifle creativity, we develop a theoretical perspective in which creativity in mixed-sex groups is enhanced by imposing a norm to be politically correct (PC)—a norm that sets clear expectations for how men and women should interact with one another. We present evidence from two group experiments showing that ...
Workplace Mentoring And Career Resilience: An Empirical Test, 2014 SelectedWorks
Workplace Mentoring And Career Resilience: An Empirical Test, Ridhi Arora Research Scholar, Santosh Rangnekar Associate Professor
The present study sought to investigate the role of mentoring relationships in predicting career resilience. The study adopted a cross-sectional survey based research design using a sample of 205 managers from public and private sector organizations in North India. Mentoring relationships were measured under the 2 broad categories of career mentoring and psychosocial mentoring in alignment with previous studies. The findings showed that psychosocial mentoring acts as a significant predictor of career resilience;however, career mentoring was not found to have any significant influence on career resilience. Given research thus reiterated the significant contribution of mentoring in influencing career outcomes ...
A Formula For Picking The Best, Most Well-Rounded Candidate For A Health Care Administrative Office, Ronald L. Dearinger
Ronald L Dearinger
One approach to selecting the best candidate for an administrative position
Public Good Economics And Standard Essential Patents, 2014 University of Pennsylvania Law School
Public Good Economics And Standard Essential Patents, Christopher S. Yoo
Standard essential patents have emerged as a major focus in both the public policy and academic arenas. The primary concern is that once a patented technology has been incorporated into a standard, the standard can effectively insulate it from competition from substitute technologies. To guard against the appropriation of quasi-rents that are the product of the standard setting process rather than the innovation itself, standard setting organizations (SSOs) require patentholders to disclose their relevant intellectual property before the standard has been adopted and to commit to license those rights on terms that are fair, reasonable, and non-discriminatory (FRAND).
To date ...
I Need Food And I Deserve A Raise: People Feel More Entitled When Hungry, 2014 Cornell University ILR School
I Need Food And I Deserve A Raise: People Feel More Entitled When Hungry, Emily M. Zitek, Alexander Jordan
Conference Proceedings, Presentations, and Speeches
Entitlement, or the feeling that one is more deserving of positive outcomes than other people are, has negative consequences in the workplace and in interpersonal relationships. It is therefore important to understand the sources of entitlement. We test the hypothesis that hunger, a self-focused state, leads people to feel more entitled. In Study 1, participants who had not yet eaten lunch reported greater entitlement and were more likely to refuse to help the researcher than participants who had eaten lunch. In Study 2, participants who were made to feel hungry by smelling a desirable food reported greater entitlement than did ...
Implementation Of A New Enterprise Resource Planning System, 2014 Western Kentucky University
Implementation Of A New Enterprise Resource Planning System, Lacy Payne
Masters Theses & Specialist Projects
The objective of this thesis was to upgrade an Enterprise Resource planning system that was outdated into a new age Enterprise resource planning system based centered on a scheduling algorithm. This was a key change that needed to be made to transform the company from old thinking to new. Primarily the testing of this implementation was done through mapping of processes, followed by trial and error, and finally improving and sustaining the processes it took to use the system correctly. The mapping of the processes was completed by the Process Manager as well as the Lead, Supervisor, or Manager of ...
Social Responsibility Reporting: Evidence From India’S Leading Corporations, 2014 University of Washington Tacoma
Social Responsibility Reporting: Evidence From India’S Leading Corporations, Shalini Jain
Center for Leadership and Social Responsibility Academic Conference
In this article, I examine how 121 leading corporations in India communicate the external relevance of their corporate social responsibility (CSR) programs/outputs and whether these outputs vary by ownership identity (foreign, government, and family), industry affiliation (environmentally sensitive and consumer proximate), and market orientation (inward and outward). I use content analysis from corporate websites, annual reports, and CSR/Sustainability reports to create a unique database on India. Indicators include issuance of stand-alone CSR/Sustainability reports, participation in GRI, UNGC, Carbon Disclosure Project, and UN Carbon Credits reporting and auditing, social and environmental data and disclosure scores, and CSR ...
Esochoice: The Self-Manipulation Of Tastes By Chameleonic Decision Makers, 2014 Melbourne Business School
Esochoice: The Self-Manipulation Of Tastes By Chameleonic Decision Makers, Brian J. Gibbs
Brian J. Gibbs
No abstract provided.
Ecological Worldviews: A Missing Perspective To Advance Sustainability Leadership, 2014 University of Washington Tacoma
Ecological Worldviews: A Missing Perspective To Advance Sustainability Leadership, Steve Schein
Center for Leadership and Social Responsibility Academic Conference
This article presents the findings from an empirical study of ecological worldviews of global sustainability leaders. Although a significant body of research has emerged in recent years focused on corporate sustainability at the organizational level, the literature has paid less attention to corporate sustainability at the individual level. As a result, little is known about the deeper psychological motivations of sustainability leaders and how these motivations may influence their behavior and effectiveness as change agents.
The study was based on theoretical insights from several social science disciplines including deep ecology, eco-psychology, environmental sociology, and integral ecology. Drawing on interviews ...
A Discourse Analytical Approach To Understanding Institutional Changes In The Irish Advertising Industry, 2014 Dublin Institute of Technology
A Discourse Analytical Approach To Understanding Institutional Changes In The Irish Advertising Industry, Rosie Hand, Dalvir Samra-Fredericks Professor, Polly Pick Doctor
The central objective of the research upon which this paper draws is to establish how technological, economic and socio-cultural change has impacted the structures, roles and processes of the Irish Advertising Industry. Institutional theory provides the central theoretical framework. The research takes an interpretivist, constructionist and inductivist perspective and employs the methodological approach of discourse analysis to explore how institutions are being shaped and arguably changed by social actors. It draws on a growing body of literature which suggests that language is central to the structuring of organisations. The empirical data and its fine-grained analysis has begun to reveal the ...