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The Sage International Encyclopedia Of Travel And Tourism (Vols. 1-4), Linda Lowry 2016 University of Massachusetts-Amherst

The Sage International Encyclopedia Of Travel And Tourism (Vols. 1-4), Linda Lowry

Linda L Lowry

Taking a global and multidisciplinary approach, The SAGE International Encyclopedia of Travel and Tourism brings together a team of international scholars to examine the travel and tourism industry, which is expected to grow at an annual rate of four percent for the next decade.

In over 600 entries spanning four comprehensive volumes, the Encyclopedia examines the business of tourism around the world paying particular attention to the social, economic, environmental, and policy issues at play. The book examines global, regional, national, and local issues including transportation, infrastructure, the environment, and business promotion. By looking at travel trends and countries large ...


The Market Orientation Of Australian Nonprofit Smes, Simon J. Wilde, Pat Gillett Dr., David M. Herold, Owen Hogan 2016 Southern Cross University

The Market Orientation Of Australian Nonprofit Smes, Simon J. Wilde, Pat Gillett Dr., David M. Herold, Owen Hogan

Owen Hogan

This exploratory study examines the market orientation of a sample of small to medium (SME) sized nonprofit firms in Australia. The study was undertaken in response to a perceived need for a better understanding of how smaller third sector firms, especially micro nonprofits, are embracing the marketing concept, which ultimately sees the firm begin the marketing process from the perspective of the customer. A review of extant literature indicates that while the theory and concept of market orientation had been extensively investigated in for–profits environments; limited empirical work involving small to medium nonprofit firms (with a particular focus on ...


A Comparison Of Vacationer Spending Segments, Kara Grau, Norma P. Nickerson 2016 University of Montana - Missoula

A Comparison Of Vacationer Spending Segments, Kara Grau, Norma P. Nickerson

Institute for Tourism and Recreation Research Publications

The purpose of this study was to compare characteristics of vacationers segmented into three groups: high-spenders, mid-range spenders, and low-spenders. This report contains information comparing the similarities and differences between these three groups of vacation travelers in Montana during 2015.


2015 Nonresident Visitation, Expenditures & Economic Impact Estimates: Estimates By Full Year, Quarters, Trip Purposes, And International Visitors., Kara Grau 2016 University of Montana - Missoula

2015 Nonresident Visitation, Expenditures & Economic Impact Estimates: Estimates By Full Year, Quarters, Trip Purposes, And International Visitors., Kara Grau

Institute for Tourism and Recreation Research Publications

A collection of 2015 full year and quarterly estimates of nonresident visitation, expenditures by nonresident travelers, and economic impact estimates, including expenditures by purpose of trip, airport of arrival, and international visitors.


Service Quality Of Chinese Group Package Tours In Australia, Hanyu Chen, Betty Weiler, Martin Young, Yun-Lok Lee 2016 Southern Cross University

Service Quality Of Chinese Group Package Tours In Australia, Hanyu Chen, Betty Weiler, Martin Young, Yun-Lok Lee

Associate Professor Martin Young

This paper reports the process of developing a measurement for service quality of Chinese GPTs in Australia. Under the Approved Destinations Status (ADS) scheme, Chinese tourists are permitted to undertake leisure travel within a package tour to overseas destinations. In April 1999, Australia became one of the first western countries (along with New Zealand) to obtain ADS from the Chinese government. Since then, Australia has since hosted over 897,000 Chinese tourists undertaking leisure travel in group package tours (GPTs) and China is now Australia’s fastest growing inbound tourism market and largest contributor to international visitor spending in Australia ...


Point Fraser Monitoring And Evaluation Program 2012 Report, Pascal Scherrer, M A. Lund, M Newport, E van Etten, R Davis 2016 Southern Cross University

Point Fraser Monitoring And Evaluation Program 2012 Report, Pascal Scherrer, M A. Lund, M Newport, E Van Etten, R Davis

Dr Pascal Scherrer

No abstract provided.


Person–Organization Fit And Public Service Motivation In The Context Of Change, Stephen TT Teo, David Pick, Matthew Xerri, Cameron Newton 2016 Auckland University

Person–Organization Fit And Public Service Motivation In The Context Of Change, Stephen Tt Teo, David Pick, Matthew Xerri, Cameron Newton

Matthew J Xerri

This study examines public sector change, motivation and person–organization (P–O) fit in a stress context. The results provide empirical evidence that change initiatives produce change-induced stressors. However, change processes, including participation in change decision-making and the provision of change information, increase public service motivation, reduce change-induced stressors and ultimately improve P–O fit and job satisfaction. The results also depict that, in the context of change, public service motivation positively influences job satisfaction, with this relationship partially mediated by P–O fit. Implications for New Public Management and the importance of change processes for reducing workplace stress are ...


Using Time To Gain Competitive Advantage: A Framework And Analysis Of Propositions, Yahya N. Al Serhan, Craig C. Julian, Zafar U. Ahmed 2016 Prince Sultan University

Using Time To Gain Competitive Advantage: A Framework And Analysis Of Propositions, Yahya N. Al Serhan, Craig C. Julian, Zafar U. Ahmed

Dr Craig C Julian

The purpose of this paper is to develop and justify a theoretical framework for analyzing the relationship between manufacturing strategy, business strategy, time-based manufacturing competence, capability and competitiveness and their impact on firm performance for firms operating in the manufacturing sector. Many executives and scholars have argued that time is an important component for developing a brilliant strategy to achieve a sustainable competitive advantage for the firm. This paper provides a theoretical framework primarily concerned with the relationship between time-based manufacturing competence, competitive priorities and firm performance. The framework suggests that firms focusing on time as a strategic factor at ...


Discriminant Analysis Of Antecedents Of Customer Retention In Malaysian Retailing, Craig C. Julian, Zafar U. Ahmed, Che Aniza Binti Che Wel, Jamil Bojei 2016 Southern Cross University

Discriminant Analysis Of Antecedents Of Customer Retention In Malaysian Retailing, Craig C. Julian, Zafar U. Ahmed, Che Aniza Binti Che Wel, Jamil Bojei

Dr Craig C Julian

This article examines the applied dimensions of relationship marketing, namely, customer service, loyalty/rewards programs, personalization, customization, and brand/store community with different customer retention levels in three retail stores in Malaysia. The relationship between customer service, loyalty/rewards programs, customization, personalization, and brand/store community with customer retention were examined via an empirical investigation of 450 loyalty/reward program members of three retail stores in Malaysia. The survey was personally administered but self-completed. All variables, namely, customer service, loyalty/rewards programs, customization, personalization, and brand/store community, were able to significantly discriminate between high and low customer retention levels ...


Workplace Aggression: Introduction To The Special Issue And Future Research Directions For Scholars, Lars Tummers, Yvonne O. Brunetto, Stephen TT Teo 2016 Erasmus University Rotterdam

Workplace Aggression: Introduction To The Special Issue And Future Research Directions For Scholars, Lars Tummers, Yvonne O. Brunetto, Stephen Tt Teo

Professor Yvonne Brunetto

Public employees are often confronted with aggression from citizens, managers and colleagues. This is sometimes a function of having a monopoly position of many public organizations. As a result, citizens cannot opt for alternative providers when not served well. This could give rise to aggression. Furthermore, increased budget cuts might give rise to higher stress, workload and consequential aggression at times. This paper analyzes articles on workplace aggression, both the three articles of this special issue and more broadly. The purpose of this paper is to provide researchers with methodological and theoretical future research suggestions for new studies on workplace ...


Are Organizations Destined To Fail?, Nigel Purves, Scott J. Niblock, Keith Sloan 2016 Southern Cross University

Are Organizations Destined To Fail?, Nigel Purves, Scott J. Niblock, Keith Sloan

Dr Scott J Niblock

The purpose of this paper is to explore the non-financial causes of organizational success or failure, provide a better understanding of the symptoms of financial distress and improve the predictive capacity of financial failure models. The paper utilizes exploratory case studies in investigating the relationship of non-financial factors to organizational success or failure across a sample of sector-specific Australian firms listed on the Australian Stock Exchange. A two-tailed study was designed, in which seven cases from both extremes were chosen from three Australian business sectors: finance, property and manufacturing. Non-financial factors associated with the organizations studied impacted their success or ...


Volume Or Value: A Policy Decision For Turkey׳S Tourism Industry, Ahmet Ozturk, Mathilda van Niekerk 2016 University of Central Florida

Volume Or Value: A Policy Decision For Turkey׳S Tourism Industry, Ahmet Ozturk, Mathilda Van Niekerk

Mathilda van Niekerk

Turkey has seen an overall increase in both international tourist arrivals and receipts over the past decade. While this would normally be seen unequivocally as a good news story, the simple facts may be deceiving. Although tourist arrival figures and tourism receipts are still increasing, there has been a decline in the rate of growth of both. Moreover, the rate of growth for tourism receipts has decreased more than the rate of growth for tourist arrivals. If this trend continues, it is likely to create a situation where one could begin to question the future economic sustainability of Turkey׳s ...


The Influences Of Tourism Awareness On The Travel Patterns And Career Choices Of High School Students In South Africa, Mathilda van Niekerk, Melville Saayman 2016 University of Central Florida

The Influences Of Tourism Awareness On The Travel Patterns And Career Choices Of High School Students In South Africa, Mathilda Van Niekerk, Melville Saayman

Mathilda van Niekerk

Purpose– The aim of this paper is to investigate whether tourism awareness can be created through introducing tourism as a subject in high schools in South Africa. It also explores if studying tourism as a high-school subject has an influence on the travel patterns of students and their parents, and if it stimulates students to pursue a career in the tourism industry.

Design/methodology/approach– The study is exploratory in nature. Based on a literature review, a questionnaire was developed and administered to 250 students with tourism as a high-school subject (research group), 250 students without tourism as a high-school ...


Hotel Performance Impact Of Socially Engaging With Consumers, Chris K. Anderson, Saram Han 2016 Cornell University School of Hotel Administration

Hotel Performance Impact Of Socially Engaging With Consumers, Chris K. Anderson, Saram Han

Center for Hospitality Research Reports

User reviews have become a critical aspect of the travel research process, as evidenced, for instance, by TripAdvisor having over 350 million unique monthly visitors.1 One benefit of these posted reviews is that hotels can address issues raised by consumers in an effort to improve consumer satisfaction along with review scores. Given the importance of consumer reviews, one goal for hotels is to find ways to improve their social media performance (with a goal of boosting financial outcomes). In this report we examine the effects of reviews posted on TripAdvisor to look at non-operational and relatively inexpensive ways in ...


Aniar : Restaurant And Boutique Cookery School, Aniar, Galway 2016 Dublin Institute of Technology

Aniar : Restaurant And Boutique Cookery School, Aniar, Galway

Menus of the 21st Century

Aniar is a terroir based restaurant located in Galway’s West End. The word terroir is usually associated with wine-making: the combination of factors, including soil, climate, and environment, that gives a wine its distinctive character. In the case of our restaurant, we use the word in order to describe the way in which our food comes from the specific place that is Galway and the west of Ireland. We hope to reveal the distinct and various food stuffs that make up our particular landscape, through our farms, the wildlands and the shores that surround us. The natural course of ...


A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver Severt, Dana Tesone, Tim Bottorff, Monica Carpenter 2016 University of Central Florida

A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver Severt, Dana Tesone, Tim Bottorff, Monica Carpenter

Tim Bottorff

The article provides an analysis of scholarly contributions to 11 hospitality and tourism refereed journals for the years 2002 to 2006. It presents the top 100 programs as ranked by instances of publications across 11 journals for a recent 5-year period. For the 5-year period, results indicate The Hong Kong Polytechnic University in the top position based on sums of instances, authors, and articles. Second, the researchers updated, modified, and extended a previous study published by the Journal of Hospitality & Tourism Research for similar information for the years 1992 to 2001. Following the update, an additional 15-year aggregate snapshot of ...


Estimating Total Number Of Attendees To An Open Free Non-Gated Outdoor Cultural Event – A Case Of Zora! Festival In Eatonville, Florida, Usa, Tadayuki Hara, Kimberly S. Severt, Valeriya Shapoval 2016 Rosen College of Hospitality Management, University of Central Florida

Estimating Total Number Of Attendees To An Open Free Non-Gated Outdoor Cultural Event – A Case Of Zora! Festival In Eatonville, Florida, Usa, Tadayuki Hara, Kimberly S. Severt, Valeriya Shapoval

Journal of Tourism Economics, Policy and Hospitality Management

The purpose of this study is to make better estimation of number of attendees to an open, free cultural festival. After reviewing various advanced and available techniques, including aerial photographs and forecasting methods, we choose to utilize a simple quantitative method of counting attendees physically at four multiple points of entry to an open, free festival, where researchers are estimated to capture 80~95% of all attendees according to organizers, town administrators and residents. We used the structured sampling of 15 minutes’ actual counting in every hour at four locations, including three entry points and one central point, with hand-held ...


Positively North Wales, Drew Griffiths 2016 Macro Business

Positively North Wales, Drew Griffiths

Drew Griffiths

Campaign to popularise North Wales for tourism


An Innovative Education And Training Model For The Airline Industry: Ipop (Industry-Purdue Opportunity Pipeline), John Wensveen 2016 Purdue University

An Innovative Education And Training Model For The Airline Industry: Ipop (Industry-Purdue Opportunity Pipeline), John Wensveen

Purdue Road School

iPOP is an innovative education and training model that provides: affordability and accessibility, STEM leadership, world-changing research, and transformative education. The iPOP model is based on industry partnerships with the creation of a branded entity between the academic school/department and individual partners/supporting units. Physical and virtual learning environments are created providing education and training to university students and employees at the industry partners via two pipelines (University Student Pipeline and Industry Partner Pipeline).


Effects Of Interpretive Guiding Outcomes On Tourist Satisfaction And Behavioral Intention, Songshan Huang, Betty Weiler, Guy Assaker 2016 University of South Australia

Effects Of Interpretive Guiding Outcomes On Tourist Satisfaction And Behavioral Intention, Songshan Huang, Betty Weiler, Guy Assaker

Professor Betty Weiler

This study examined the effects of both cognitive and affective tour guide interpretation outcomes on tourist satisfaction and behavioral intention in a heritage tourism context. Data were collected via a survey of 282 inbound mainland Chinese tourists to Sovereign Hill, Ballarat, a heritage tourism site in Victoria, Australia. A hierarchical structural model was constructed based on a comprehensive literature review of tour guiding, interpretation, and tourist satisfaction and was tested applying partial least squares structural equation modeling. Results show that cognitive interpretation outcome has a greater impact on tourist satisfaction and sustaining visitor arrivals than affective interpretation outcome, whereas satisfaction ...


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