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Analysis Of First-Time Completion In The Field Service Environment, Gavin Rick, Scott Englerth, Marc Carter, Hayley Horn 2023 Southern Methodist University

Analysis Of First-Time Completion In The Field Service Environment, Gavin Rick, Scott Englerth, Marc Carter, Hayley Horn

SMU Data Science Review

First-time completion is an important measure of service quality and efficiency in the field service industry. Customers call upon field service providers to repair their equipment in a timely manner so it can be put back into service for their business demands. Responsiveness can be measured through first-time completion and is defined as completing the repair on the first visit of a service call. This research is exploring the first-time completion in the forklift service industry. This research found the primary factors that impact first-time completion percentage in this industry include parts on hand, parts backorder process, technician experience, and …


Complete Issue. Volume 6, Issue 1, 2023 University of Central Florida

Complete Issue. Volume 6, Issue 1

Journal of International Crisis and Risk Communication Research

This is the full issue of JICRCR Volume 6, Issue 1.


Margin Variance Analysis For Informing Customer Engagement Strategy, Timothy J. Smith 2023 DePaul University

Margin Variance Analysis For Informing Customer Engagement Strategy, Timothy J. Smith

Association of Marketing Theory and Practice Proceedings 2023

A margin variance analysis measures the sources of difference in gross margins between pieces of business within a larger set of business. When the piece of business is defined as the the total sales to an individual customer over a period of time, sales and marketing managers can use this analysis to define customer specific engagement strategies to improve customer profitability. In this paper, we clarify how customer engagement strategies can be driven by a margin variance analysis, provide derivations of two equally-valid forms of a simple customer margin variance analysis, and demonstrate the margin variance analysis and the development …


Human Centered Projects And Survivorship Bias The Perceived Success Of Project Outcomes?, Tom Wise 2023 Harrisburg University of Science and Technology

Human Centered Projects And Survivorship Bias The Perceived Success Of Project Outcomes?, Tom Wise

Beyond the Project Horizon: Journal of the Center for Project Management Innovation

Due to the bias that process design demands, we forget the example given by failed projects. The tendency to focus on success was first noted during WWII and named Survivorship Bias. This means that as project professionals, we tend to look at projects that completed successfully to identify desirable patterns for repeatability in process and practice. This leads project professionals to seek out patterns based on successful past practice modeled by successful leaders. Project Managers are trained and heavily focused on Scope, Schedule, and Cost. Perhaps the common constraints and practices of project management may be positively impacted by human …


When Normal Is Not Normal: A Theory Of The Non-Linear And Discontinuous Process Of Desired Change And Its Managerial Implications, Richard Boyatzis Dr., Udayan Dhar 2023 Case Western Reserve University

When Normal Is Not Normal: A Theory Of The Non-Linear And Discontinuous Process Of Desired Change And Its Managerial Implications, Richard Boyatzis Dr., Udayan Dhar

Faculty Journal Articles

Desirable change may appear chaotic, slow, or not sustainable. We may expect linear, continuous change, but it eludes us. Measurement and statistical analysis about behavior change often requires data showing continuity and having normal (i.e., Gaussian) distributions. When we encounter phenomenon that does not fit this expectation, we seek to transform the data to render it compatible with our method of analysis. We move from actual behavior to perception of it through surveys or transformations of the data. We believe this ignores “naturally” occurring data and what it says. Such techniques are convenient for statistics but may hide important features …


The Role Of School Administration In Developing Health Awareness Among Primary School Students In Bani Kinana District In Irbid Governorate From The Point Of View Of Teachers, Lana Rateb Mohammad Obiedat 2023 Ministry of Education – Jordan

The Role Of School Administration In Developing Health Awareness Among Primary School Students In Bani Kinana District In Irbid Governorate From The Point Of View Of Teachers, Lana Rateb Mohammad Obiedat

Journal of the Association of Arab Universities for Research in Higher Education (مجلة اتحاد الجامعات العربية (للبحوث في التعليم العالي

The study aimed to identify the role of school administration in developing health awareness among primary school students in Bani Kenana District, Irbid Governorate, from the teachers’ point of view. To achieve the aim of the study, the descriptive method was used. A sample of (200) primary school teachers in Bani Kenana District, Irbid Governorate, was selected. A questionnaire was applied to measure the role of school administration in developing health awareness among primary school students. The results concluded that The role of school administration in developing health awareness among primary school students in the Bani Kinana District in Irbid …


Theoretical Modeling For Curious Leadership And Instrument Development And Validation For Measuring Curious Leader Capacity, Lisa M. Gick 2023 Antioch University - PhD Program in Leadership and Change

Theoretical Modeling For Curious Leadership And Instrument Development And Validation For Measuring Curious Leader Capacity, Lisa M. Gick

Antioch University Full-Text Dissertations & Theses

When curious, we admit we do not know. With the contemporary workplace emerging through increased complexity, leaders are compelled to shift mindsets and practices from more traditional methods to those more in service to the uncertainty of the day. The purpose of this mixed-methods study was to generate an integrated theoretical framework for curious leadership, a validated scale for its measurement, and practical methods for engaging differently in the context and practice of leading. Drawing from the literature review of relational leadership, adaptive leadership, complexity leadership, growth mindsets, and curious behavior, and from my practice, 12 sub-constructs were identified as …


Experiencing Workplace Inclusion: Critical Incidents That Create A Sense Of Inclusion For Professional Staff In Higher Education, Katherine Penn Lampley 2023 Antioch University - PhD Program in Leadership and Change

Experiencing Workplace Inclusion: Critical Incidents That Create A Sense Of Inclusion For Professional Staff In Higher Education, Katherine Penn Lampley

Antioch University Full-Text Dissertations & Theses

Professional staff make up the majority of employees at colleges and universities in the United States but are rarely the focus of research in higher education. As a result, little is known about how these employees experience the workplace, creating a challenge for educational institutions working to attract, develop, and retain this essential resource. Employees who feel included in the workplace have higher performance levels and are more likely to remain with their organizations, but workplace inclusion is a complex and undertheorized psychological phenomenon. This exploratory study provides insight into the psychological experience of inclusion by examining the experiences, interactions, …


Esg And Intellectual Capital Efficiency: Evidence From Asean Emerging Markets, Etikah Karyani, Muhamad Resa Perdiansyah 2022 Universitas Sebelas Maret

Esg And Intellectual Capital Efficiency: Evidence From Asean Emerging Markets, Etikah Karyani, Muhamad Resa Perdiansyah

Jurnal Akuntansi dan Keuangan Indonesia

This study aims to investigate the impacts of Environmental, Social, and Governance (ESG) in total and individual performance (“E”, “S”, and “G”) on firms’ intellectual capital (IC) efficiency. The Value-Added Intellectual Coefficient (VAIC) and Modified Value-Added Intellectual Coefficient (MVAIC) were used to measure IC efficiency. Meanwhile, the annual ESG index data from the ASEAN-4 were used to measure ESG from 2015 to 2020. The results show “E”, “S”, and “G” and total ESG positively affect firms’ efficiency in managing IC. In addition, the industry type moderates these relationships in terms of that banks have a greater influence than non-banks. Our …


Predictors Of Covid-19 Vaccination Rate In Usa: A Machine Learning Approach, Syed M. I. Osman, Ahmed Sabit 2022 Sacred Heart University

Predictors Of Covid-19 Vaccination Rate In Usa: A Machine Learning Approach, Syed M. I. Osman, Ahmed Sabit

WCBT Faculty Publications

In this study, we examine state-level features and policies that are most important in achieving a threshold level vaccination rate to curve the effects of the COVID-19 pandemic. We employ CHAID, a decision tree algorithm, on three different model specifications to answer this question based on a dataset that includes all the states in the United States. Workplace travel emerges as the most important predictor; however, the governors’ political affiliation (PA) replaces it in a more conservative feature set that includes economic features and the growth rate of COVID-19 cases. We also employ several alternative algorithms as a robustness check. …


Big Data For Comprehensive Analysis Of Real Estate Market, YongLin Xiao 2022 California State University, San Bernardino

Big Data For Comprehensive Analysis Of Real Estate Market, Yonglin Xiao

Electronic Theses, Projects, and Dissertations

This Culminating Experience Project explored the application of big data in the real estate industry in order to address the problem of analyzing the accurate property estimates value. The research questions were: (Q1): What are the benefits and advantages of utilizing big data in the real estate market? (Q2): What are the trends in the application of big data in the real estate market? (Q3): What are the challenges in applying big data in the real estate market? (Q4): What are the methods and processes of applying big data in appraisal of assets in the real estate market? To answer …


Analyzing Business-Focused Social Networks In Hiring: The Influence Of A Job Candidate's Network On A Recruiter's Hiring Recommendation, Hannah V. Kibby 2022 University of South Alabama

Analyzing Business-Focused Social Networks In Hiring: The Influence Of A Job Candidate's Network On A Recruiter's Hiring Recommendation, Hannah V. Kibby

Theses and Dissertations

Social media has altered the ways in which people interact. Business-focused social media profiles, such as those on LinkedIn, can act as a proxy for a traditional resume. However, these websites differ from a traditional resume in that information presented is sometimes informal, personal, and irrelevant to the member’s career. Furthermore, HR employees are able to view a job candidate’s social network. This research investigates the influence of a recruiter’s knowledge of an applicant’s professional network on the recruiter’s perception of the applicant’s trustworthiness and hence their willingness to take risk in the hiring relationship. A review of the literature …


Closing The Loop: An Examination Of Consumer Attitudes And Motivation For Sustainable Behaviors, Jennifer D. Henderson 2022 University of South Alabama

Closing The Loop: An Examination Of Consumer Attitudes And Motivation For Sustainable Behaviors, Jennifer D. Henderson

Theses and Dissertations

Smartphones and related electronic devices are a recently growing area of ethical, environmental, and social responsibility concern. Specifically, these products generate large quantities of electronic waste (e-waste) and are increasingly produced under questionable working conditions. These social and environmental impacts can potentially be mitigated through the adoption of sustainable consumer behaviors, such as e-waste recycling and purchasing sustainably- produced devices. However, although we are years into the modern sustainability movement, there still exists an attitude-behaviors gap where many consumers report that they are concerned about environmental and social responsibility issues, but they fail to translate these concerns into consumption behaviors. …


Applications Of Blockchain In Business Processes: A Comprehensive Review, Wattana Viriyasitavat, Li Xu, Dusit Niyato, Zhuming Bi, Danupol Hoonsopon 2022 Old Dominion University

Applications Of Blockchain In Business Processes: A Comprehensive Review, Wattana Viriyasitavat, Li Xu, Dusit Niyato, Zhuming Bi, Danupol Hoonsopon

Information Technology & Decision Sciences Faculty Publications

Blockchain (BC), as an emerging technology, is revolutionizing Business Process Management (BPM) in multiple ways. The main adoption is to serve as a trusted infrastructure to guarantee the trust of collaborations among multiple partners in trustless environments. Especially, BC enables trust of information by using Distributed Ledger Technology (DLT). With the power of smart contracts, BC enforces the obligations of counterparties that transact in a business process (BP) by programming the contracts as transactions. This paper aims to study the state-of-the-art of BC technologies by (1) exploring its applications in BPM with the focus on how BC provides the trust …


How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel 2022 Abilene Christian University

How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel

Electronic Theses and Dissertations

Sales supervisors can tremendously influence the sales teams they manage, and their behaviors can influence a team’s engagement and sales performance. Because of the supervisor’s influential role, their behavior, positive or negative, can ripple throughout the organization. As a result, a supervisor who role models abusive behavior within their organization also promotes a climate of abuse and incivility that can contribute to a toxic workplace. Abusive supervision (AS) is a significant problem in many business-to-business (B2B) sales organizations that negatively impacts the financial welfare and subjective well-being of organizations and their employees. This quantitative correlational study aimed to examine how …


Optimizing Cybersecurity Budgets With Attacksimulation, Alexander Master, George Hamilton, J. Eric Dietz 2022 Purdue University

Optimizing Cybersecurity Budgets With Attacksimulation, Alexander Master, George Hamilton, J. Eric Dietz

Faculty Publications

Modern organizations need effective ways to assess cybersecurity risk. Successful cyber attacks can result in data breaches, which may inflict significant loss of money, time, and public trust. Small businesses and non-profit organizations have limited resources to invest in cybersecurity controls and often do not have the in-house expertise to assess their risk. Cyber threat actors also vary in sophistication, motivation, and effectiveness. This paper builds on the previous work of Lerums et al., who presented an AnyLogic model for simulating aspects of a cyber attack and the efficacy of controls in a generic enterprise network. This paper argues that …


Impact Of Employer Value Proposition And Social Media Use On The Intention To Apply For A Job In The It Industry Of Vietnam, Quoc Trung Pham, Duy Anh Vo 2022 Ho Chi Minh City University of Technology (VNU-HCM)

Impact Of Employer Value Proposition And Social Media Use On The Intention To Apply For A Job In The It Industry Of Vietnam, Quoc Trung Pham, Duy Anh Vo

The South East Asian Journal of Management

Research Aims: Human resources are critical for success in the digital economy. However, IT human resources are predicted to be scarce and attracting IT talent is difficult for many enterprises. Currently, employer branding and social media advertising are possible solutions to these problems. This research aims to evaluate the influence of EVP and social media use on the intention to apply for an IT job.

Design/Methodology/Approach: The quantitative research method is used to verify the research model. The sample includes 240 valid respondents from HCMC, Vietnam. The research model includes six independent variables (5 values of EVP and social media …


Sharing Economy Of Online Food Delivery: Revealing The Underlying Attributes Of The Customer Experience Through Semantic Network Analysis, Hepinda Fajari Nuharini, Mustika Sufiati Purwanegara 2022 Institut Teknologi Bandung

Sharing Economy Of Online Food Delivery: Revealing The Underlying Attributes Of The Customer Experience Through Semantic Network Analysis, Hepinda Fajari Nuharini, Mustika Sufiati Purwanegara

The South East Asian Journal of Management

Research Aims: This study aimed to reveal the underlying attributes of the customer experience in the sharing economy of online food delivery (OFD).

Design/Methodology/Approach: After collecting 45,116 reviews from the Google Play store, a semantic network analysis was conducted. Python programming language and text mining were utilised to extract keywords from online reviews, a frequency analysis was performed, and a CONvergence of iterated CORrelations (CONCOR) analysis was conducted using Ucinet 6.0.

Research Findings: The keywords ‘food,’ ‘order,’ ‘driver,’ and ‘application’ had the highest frequency and centrality. Customer experience attributes were classified into four clusters: ‘Delivery Procedure’, ‘OFD Platform’, ‘Payment Process’ …


Analysis Of The Relationship Between Practices And Performance Of Green Supply Chain Management In Indonesian Micro, Small, And Medium Enterprises (Msmes), Dinda Halimah Siregar, Fajar Ayu Pinagara 2022 Universitas Indonesia

Analysis Of The Relationship Between Practices And Performance Of Green Supply Chain Management In Indonesian Micro, Small, And Medium Enterprises (Msmes), Dinda Halimah Siregar, Fajar Ayu Pinagara

The South East Asian Journal of Management

Research Aims: This study discusses the practice of green supply chain management (GSCM) on environmental performance and operational costs in micro, small and medium enterprises (MSMEs) in Indonesia's food and beverage industry. Especially to examine the existence of ecocentricity and supply chain traceability that moderates GSCM practices with environmental performance and operational costs.

Design/Methodology/Approach: The judgement sampling method was used in this study, and 85 respondents contributed. Research questionnaires were distributed online, and data were analysed using Partial Least Square-Structural Equation Modelling (PLS-SEM).

Research Findings: The results of this study indicate that GSCM practices have a significant relationship to environmental …


The Role Of Leaders' Motivation, Entrepreneurial Leadership, And Organisational Agility In Social Enterprise Sustainability, Brian Karno Jan, Mira Maulida 2022 Swiss German University

The Role Of Leaders' Motivation, Entrepreneurial Leadership, And Organisational Agility In Social Enterprise Sustainability, Brian Karno Jan, Mira Maulida

The South East Asian Journal of Management

Research Aims: Expand the insights for social enterprises (SEs) to sustain their economic and social performance, considering the impact of leader’s motivation, entrepreneurial leadership, organisational agility, and competitive advantage.

Design/Methodology/Approach: The dataset was obtained from a survey of 102 SE strategic leaders in Indonesia, which was processed using PLS and SEM to test the hypothesis.

Research Findings: Motivation has a positive effect on entrepreneurial leadership but not on organisational agility. Entrepreneurial leadership has tridirectionally relationships with organisational agility, competitive advantage, and social firm performance. Organisational agility has bidirectional relationships with competitive advantage and economic firm performance, whereas competitive advantage only …


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