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Complementary Or Conflictual? Formal Participation, Informal Participation, And Organizational Performance, Adam Seth Litwin, Adrienne Eaton 2017 Cornell University

Complementary Or Conflictual? Formal Participation, Informal Participation, And Organizational Performance, Adam Seth Litwin, Adrienne Eaton

Adam Seth Litwin

Most studies of worker participation examine either formal participatory structures or informal participation. Yet, increasingly, works councils and other formal participatory bodies are operating in parallel with collective bargaining or are filling the void left by its decline. Moreover, these bodies are sprouting in workplaces in which workers have long held a modicum of influence, authority, and production- or service-related information. This study leverages a case from the healthcare sector to examine the interaction between formal and informal worker participation. Seeking to determine whether or not these two forces—each independently shown to benefit production or service delivery—complement or ...


Replantar Un Campo: Derecho Internacional Del Trabajo Para El Siglo Xxi, Lance A. Compa 2017 Cornell University

Replantar Un Campo: Derecho Internacional Del Trabajo Para El Siglo Xxi, Lance A. Compa

Lance A Compa

No abstract provided.


Re-Planting A Field: International Labour Law For The Twenty-First Century, Lance A. Compa 2017 Cornell University

Re-Planting A Field: International Labour Law For The Twenty-First Century, Lance A. Compa

Lance A Compa

[Excerpt] In this talk I want to trace the development of the field and how international labour law has taken root in five areas: 1) trade legislation (namely, the US and EU Generalized System of Preferences), 2) trade agreements, 3) international organizations, 4) corporate social responsibility, and 5) lawsuits in national courts. In each, I try to give one or two examples of how international labour law works in practice. But first, some background on the international labour law field and my involvement with it.


Firm-Specific Knowledge Assets And Employment Arrangements: Evidence From Ceo Compensation Design And Ceo Dismissal, Heli WANG, Shan ZHAO, Guoli CHEN 2017 Singapore Management University

Firm-Specific Knowledge Assets And Employment Arrangements: Evidence From Ceo Compensation Design And Ceo Dismissal, Heli Wang, Shan Zhao, Guoli Chen

Research Collection Lee Kong Chian School Of Business

Research Summary: We argue that firms with greater specificity in knowledge structure need to both encourage their CEOs to stay so that they make investments with a long-term perspective, and provide job securities to the CEOs so that they are less concerned about the risk of being dismissed. Accordingly, we found empirical evidence that specificity in firm knowledge assets is positively associated with the use of restricted stocks in CEO compensation design (indicating the effort of CEO retention) and negatively associated with CEO dismissal (indicating the job securities the firm committed to CEOs). Furthermore, firm diversification was found to mitigate ...


Work Ethic And Work Outcomes In An Expanded Criterion Domain, C. Allen Gorman, C. P. Meriac 2017 East Tennessee State University

Work Ethic And Work Outcomes In An Expanded Criterion Domain, C. Allen Gorman, C. P. Meriac

C. Allen Gorman

Excerpt: The purpose of this study was to investigate relationships between dimensions of work ethic and dimensions of OCB and CWB.


The Ambivert Advantage: Curvilinear Effects Of Extraversion On Job Performance And Organizational Citizenship Behavior, C. Allen Gorman 2017 East Tennessee State University

The Ambivert Advantage: Curvilinear Effects Of Extraversion On Job Performance And Organizational Citizenship Behavior, C. Allen Gorman

C. Allen Gorman

No abstract provided.


Debunking The Myths Of Performance Management, C. Allen Gorman 2017 East Tennessee State University

Debunking The Myths Of Performance Management, C. Allen Gorman

C. Allen Gorman

No abstract provided.


The Myth Of The Millennial, Tanner Hafen, Matthew D. Fudge 2017 Brigham Young University

The Myth Of The Millennial, Tanner Hafen, Matthew D. Fudge

Marriott Student Review

Explores perceptions of millennials in the workplace and what is and can be done to better integrate millennials employees into the workplace.


Understanding Generation: Implications For Flight Training, Hiring, And Retention, Kristine M. Kiernan Ph.D. 2017 Embry-Riddle Aeronautical University

Understanding Generation: Implications For Flight Training, Hiring, And Retention, Kristine M. Kiernan Ph.D.

National Training Aircraft Symposium (NTAS)

Generation is a much discussed topic in the literature on workforce training and education. The simultaneous presence of numerous generations in the workforce has created tensions, challenges, and opportunities. In collegiate flight training, the Millennial generation is giving way to the post-Millennial generation, which will bring its own learning style and priorities to the cockpit. This presentation reviews the scientific literature on generational differences, identifying which differences are actually supported by data. Demographic and economic trends, including data from the National Science Foundation’s Scientists and Engineers Statistical Data System, will be combined with demonstrated generational differences in work-related attitudes ...


Recipe For Success: Behavioral Ingredients For Superior Performing Leaders, Linda M. Pittenger 2017 Embry-Riddle Aeronautical University

Recipe For Success: Behavioral Ingredients For Superior Performing Leaders, Linda M. Pittenger

National Training Aircraft Symposium (NTAS)

The aviation and aerospace business is a complex adaptive system that includes emerging technologies, competitors, government policies, cost demands, globalization, and talent constraints. To effectively lead in the chaos of constant demands and disruptive and unpredictable external environments, having deep and broad functional expertise is not enough. Superior performing leaders require further broadening and deepening of selected behavioral competencies in order to succeed (Smith, 2000). Particular to aviation and aerospace, understanding the types of leaders needed to be successful is especially important since baby boomer employees will soon retire and the middle managers that will likely replace them lack the ...


Calculating The Cost Of Pilot Turnover, Kristine M. Kiernan 2017 Embry-Riddle Aeronautical University

Calculating The Cost Of Pilot Turnover, Kristine M. Kiernan

National Training Aircraft Symposium (NTAS)

Controlling costs is a critical ingredient in achieving profitability in the airline industry. Typically, labor costs are the second highest cost category for airlines. Some components of labor costs, such as pay and benefits, are easy to calculate. Turnover costs, however, are not easy to calculate, and are often underestimated. This paper builds a model for examining turnover costs for pilots in Part 135 carriers, and tests the model empirically in a Part 135 carrier. The model provides a framework to assist airlines in estimating turnover costs for pilots. The case study of a Part 135 cargo operator showed that ...


Bringing Awe Down To Earth: Inspiring High Performance Through Positive Executive Coaching, Chad Thomas 2017 University of Pennsylvania

Bringing Awe Down To Earth: Inspiring High Performance Through Positive Executive Coaching, Chad Thomas

Master of Applied Positive Psychology (MAPP) Capstone Projects

What inspires and sustains high performance? Positive psychology, the scientific study of human strengths and well-being, provides evidence-based insights into the mechanisms of, and characteristics associated with, flourishing. Astronauts represent a paragon of high performance through the intensely focused preparation, passion, and perseverance required in their training and during space missions. This capstone draws on both scientific findings from positive psychology and insights from astronaut training to provide a unique lens for a positive executive coaching program. In addition to a review of relevant positive psychology research to illustrate the principles of this program, this capstone includes personal anecdotes and ...


Intermediary Cooperative Associations And The Institutionalization Of Participate Work Practices: A Case Study In The Danish Public Secto, Ole Henning Sørensen, Virginia Doellgast, Anders Bojesen 2017 Aalborg University

Intermediary Cooperative Associations And The Institutionalization Of Participate Work Practices: A Case Study In The Danish Public Secto, Ole Henning Sørensen, Virginia Doellgast, Anders Bojesen

Virginia Doellgast

Scandinavian countries are known for having a high adoption of cooperative models of work design. This article investigates the role of parity labour market associations, termed intermediary cooperative associations, in the dissemination of these models. Findings are based on an examination of the Centre for the Development of Human Resources and Quality Management (SCKK), a social partnership-based organization that funds workplace development projects at state workplaces, and of nine participative development projects that received financial and logistical support from the SCKK. These projects increased union and management commitment to partnership-based approaches to problem-solving, despite their ambiguous results for both groups ...


Still A Coordinated Model? Market Liberalization And The Transformation Of Employment Relations In The German Telecommunications Industry, Virginia Doellgast 2017 Cornell University

Still A Coordinated Model? Market Liberalization And The Transformation Of Employment Relations In The German Telecommunications Industry, Virginia Doellgast

Virginia Doellgast

This paper examines recent changes in collective bargaining and employer strategies in the German telecommunications industry following market liberalization in the late 1990s. Germany’s distinctive co-determination and vocational training institutions encouraged large firms to adopt employment systems in technician and call center workplaces that relied on high levels of worker skill and discretion. However, organizational restructuring is undermining these gains, as firms use outsourcing and the creation of subsidiaries to escape or weaken company-level collective agreements. These trends have substantially weakened unions and contributed to the further disorganization of coordinated bargaining structures. Findings are based on interviews with union ...


Institutional Change And The Restructuring Of Service Work In The French And German Telecommunications Industries, Virginia Doellgast, Hiroatsu Nohara, Robert Tchobanian 2017 Cornell University

Institutional Change And The Restructuring Of Service Work In The French And German Telecommunications Industries, Virginia Doellgast, Hiroatsu Nohara, Robert Tchobanian

Virginia Doellgast

This study analyses recent changes in collective bargaining institutions and their implications for employer strategies in the French and German telecommunications industries, drawing on case studies and survey data from call centre workplaces. Findings demonstrate that differences in both formal institutions and past logics of action influenced actor responses to changing markets and ownership structures. French trade unions were more successful in establishing encompassing bargaining structures and reducing pressures for pay differentiation, due to state support for the mandatory extension of agreements and unions’ strategic focus on centralizing bargaining. In contrast, bargaining in Germany has become increasingly fragmented and decentralized ...


Collective Voice Under Decentralized Bargaining: A Comparative Study Of Work Reorganization In Us And German Call Centres, Virginia Doellgast 2017 Cornell University

Collective Voice Under Decentralized Bargaining: A Comparative Study Of Work Reorganization In Us And German Call Centres, Virginia Doellgast

Virginia Doellgast

This article compares the process of and outcomes from work reorganization in US and German call centres, based on four matched case studies in the telecommunications industry. Both German cases adopted high-involvement employment systems with broad skills and worker discretion, while the US cases relied on a narrow division of labour, tight discipline and individual incentives. These outcomes are explained by differences in institutional supports for collective voice. Works councils in the German companies used their stronger participation rights to limit monitoring and encourage upskilling at a time when US managers were rationalizing similar jobs. Findings demonstrate that industrial relations ...


The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil da Costa 2017 Cornell University

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa

Virginia Doellgast

Report of the Global Call Centre Industry Project The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced spectacular growth in the last five years. They generate seventy percent of the revenues of the Indian Business Process Outourcing (BPO) industry, according to estimates by Mckinsey (www.nasscom.org). This rapid growth has also brought managerial challenges in terms of recruitment,staffing, training, and ...


Organizational Performance In Services, Rosemary Batt, Virginia Doellgast 2017 Cornell University

Organizational Performance In Services, Rosemary Batt, Virginia Doellgast

Virginia Doellgast

The question of performance in service activities and occupations is important for several reasons. First, over two-thirds of employment in advanced economies is in service activities. Second, productivity growth in services is historically low, lagging far behind manufacturing, and as a result, wages in production-level service jobs remain low. In addition, labor costs in service activities are often over 50% of total costs, whereas in manufacturing they have fallen to less than 25% of costs. This raises the question of whether management practices that have improved performance in manufacturing, such as investment in the skills and training of the workforce ...


U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, Hr Practices & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon 2017 Cornell University

U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, Hr Practices & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon

Virginia Doellgast

No abstract provided.


The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park 2017 Cornell University School of Hotel Administration

The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park

Andrey D. Ukhov

This study examines the effect of cost of living (COL) on employee wages in the hotel industry. Although prior research clearly indicates that COL and wages are positively related, there is a lack of research explicitly considering the specific nature of the relationship between COL and wages, and potential moderators to the relationship. Using a dataset containing information on 97 jobs over 67 cities, our study shows that while there is a positive effect of COL on wages, the adjustment is not equal in magnitude to the difference that the COL levels would indicate. Furthermore, the effect of COL decreases ...


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