No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker
The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.
Project Renew Worcester, 2018 Clark University
Project Renew Worcester, Danni Yue, Amy Zhang, Jing Han, Omid Ashrafi, Yiming Xu
School of Professional Studies
n The client for this capstone project is RENEW Worcester which is a fledgling solar power project whose main goals are to bring renewable energy in the form of solar power into local, primarily low-income communities and are committed to the mission of making the transition off of fossil fuels to clean, renewable power. Based in Worcester, Massachusetts, they are a local chapter of Co-op Power which is a consumer-owned sustainable energy cooperative (co-op) made up of numerous different local chapters all over the New England area as well as the state of New York. The problem that we will ...
The Industry And Occupation Incidence Of State Mandated Maternity Benefits, 2018 Utah State University
The Industry And Occupation Incidence Of State Mandated Maternity Benefits, Adam Bahr
All Graduate Theses and Dissertations
Government mandates are often used to promote equality in the workplace, often imposing additional costs upon employers. Economic theory suggest that these additional costs will be shifted onto the employees through a reduction in wages. However, when wage shifting is not an option due to anti-discrimination laws, how will employers respond to the additional costs imposed? Gruber (1994) found that wage shifting occurs when the groups benefiting from a government mandate are easily identifiable to the employer, despite the existence of anti-discrimination laws.
This study seeks to further the work of Gruber (1994) and examine wage shifting at an industry ...
Methodology And Applications Of Christian Leadership Ethics, 2018 University of Appied Sciences Fuerth, Germany
Methodology And Applications Of Christian Leadership Ethics, Elmar Nass, Ellen Kreuer
The Journal of Values-Based Leadership
A fundamental methodology for Christian leadership ethics will be proposed, which has long been pending in the discourse on ethical leadership. It is necessary to first clarify what characterizes leadership ethics, and secondly, what Christian leadership ethics imply and how this methodology should be classified with regard to alternative paradigms. Thirdly, the practical impact for selected areas of application will be pointed out. It will be demonstrated that leadership ethics in general is based on a transparent basis of values and apply to specific scopes. It defines the relationship between economic efficiency and human utility in a narrower sense as ...
What’S Broken? Not The Mold, 2018 Babson College
What’S Broken? Not The Mold, Susan Vroman
The Journal of Values-Based Leadership
Changing workforce demographics indicate that flexible work arrangements (FWA) are appreciated and valued by employees, yet employers still resist their support. While not explicit in their rationale, managerial mindsets may hold that deviations from historical ideal worker frameworks detract from performance potential. As this continues, mothers are especially stigmatized for using FWA as it differs from traditional, male hegemonic behaviors. Overlaying the case of a rising executive with a study of historical management theory, it may take until Generation Y is fully entrenched in leadership for a différance to break the mold in FWA acceptance.
The Efficacy Of Using Virtual Reality For Job Interviews And Its Effects On Mitigating Discrimination, 2018 Edith Cowan University
The Efficacy Of Using Virtual Reality For Job Interviews And Its Effects On Mitigating Discrimination, David M. Cook, Rico Beti, Faris Al-Khatib
Dr. David M Cook
Parkview Signature Care Thought Leader Forum - July 2018, 2018 Parkview Health
Parkview Signature Care Thought Leader Forum - July 2018, Jeanne Wickens, Jason Row Md, Mark Pierce Md
Presentations and Events
No abstract provided.
Exploring Grit In The Experiences Of Higher Education Development Officers: A Phenomenological Study, 2018 University of Texas at Tyler
Exploring Grit In The Experiences Of Higher Education Development Officers: A Phenomenological Study, Jessica A. Mccann
Human Resource Development Theses and Dissertations
This qualitative phenomenological study was designed to gain insight into experiences of grit by development officers in higher education as they pursued their goals and processed their disappointments in the course of soliciting major gifts. Three main domains of literature underpinned the research: (a) motivation theory, (b) goal-setting theory, and (c) the grit model. An extensive literature review revealed little is known about how individuals make sense and assign meaning to their experiences of passion and perseverance, and less is known about how development officers in higher education foundations and institutionally-related nonprofit organizations decide how to set and pursue goals ...
Lincoln Area Skills Gap Report: Final Report, 2018 University of Nebraska - Lincoln
Lincoln Area Skills Gap Report: Final Report, Eric Thompson
Bureau of Business Research Publications
In recent months, the Nebraska Departments of Labor and Economic Development have led efforts to conduct two surveys regarding the skills of workers and skill needs of employers in the Lincoln area. The surveys were conducted during late 2017 and early 2018. The Lincoln area includes the two counties of the Lincoln Metropolitan Area (Lancaster and Seward), all or most of five surrounding southeast Nebraska counties (Gage, Jefferson, Saline, Saunders, and York) and a portions of 4 other adjacent counties (Butler, Cass, Fillmore, and Otoe). The two surveys are the Lincoln Area Labor Availability Survey and the Lincoln Area Survey ...
Great Libraries Open Doors: Collaborating With Career Services To Support Library Employees At James Madison University, 2018 James Madison University
Great Libraries Open Doors: Collaborating With Career Services To Support Library Employees At James Madison University, Jennifer A. Keach, Chandra Lane
Supporting the career development of your library faculty and staff can help you retain highly qualified employees and develop your next leaders. In 2017, the presenters’ university library embraced a new initiative to support our employees in their career goals. Through a partnership with the university Career & Academic Planning office, the mid-sized academic library developed and implemented an immersive program focused on the participants’ career goals. The blended program included self-assessments, 360-degree feedback, expert panels, informational interviews, networking strategies, resume reviews, and interview practice during in-person class sessions and online. This poster provides details about the program objectives, curriculum, and ...
Investigating Elearning Continuance Through Expectation Disconfirmation Theory, 2018 Louisiana State University
Investigating Elearning Continuance Through Expectation Disconfirmation Theory, Susana Reyes Lee
LSU Doctoral Dissertations
This study set out to investigate the Continuing Professional Development (CPD) eLearning participation and completion phenomenon of learners and to explore motivation of CPD eLearning intentions and completions. This study focused on why learners choose CPD eLearning and why they continue in CPD eLearning. Based on the Expectations Disconfirmation theory (EDT) and the DeLone and McLean Information Systems Success Model (1992), a survey was developed and then sent to a cross-section of registered CPD eLearners from the first responder community. After the data was collected 217 responses were analyzed with SPSS correlational techniques and through PROCESS which is a modeling ...
You Are Welcome Here: The Genesis And Evaluation Of A New Employee Orientation Program Within The Library, 2018 James Madison University
You Are Welcome Here: The Genesis And Evaluation Of A New Employee Orientation Program Within The Library, Rebecca French, Jennifer A. Keach, Elizabeth Price, Susan Thomas, Michael Trocchia
Your library may hire new employees throughout the year, but do you prepare them to succeed in your environment? Learn how James Madison University Libraries developed a new employee orientation program designed to meet the needs of new employees, their supervisors, and the entire organization.
The Influence Of Proactivity On Creative Behavior, Organizational Commitment, And Job Performance: Evidence From A Korean Multinational, 2018 Georgia Southwestern State University
The Influence Of Proactivity On Creative Behavior, Organizational Commitment, And Job Performance: Evidence From A Korean Multinational, Baek-Kyoo (Brian) Joo, Robert H. Bennett Iii
Journal of International & Interdisciplinary Business Research
Proactivity has emerged as an extremely important behavior in organizations, and has been shown to correlate with very positive organizational and individual outcomes. Proactive personality has been identified as a stable personality attribute that is predictive of several positive work behaviors outcomes. Utilizing a large sample from a well-known and successful Korean multinational employer, this study investigated the influences of proactive personality on three key outcomes in the workplace, namely the level of employee creativity, level of organizational commitment, and in-role job performance. The study also examined whether the contextual factors of quality of leader-member exchange (LMX) and the level ...
Picking Up The Pieces: Managing People During And After A Reorganization, 2018 University of Utah
Picking Up The Pieces: Managing People During And After A Reorganization, Catherine B. Soehner
Library Philosophy and Practice (e-journal)
Libraries need to change rapidly in response to advances in technology, expectations of users, funding, and other pressures from both inside and outside the library. Often library administration/management reorganizes personnel, duties, and departments to accomplish new goals and to shift focus of library services. Both during and after a reorganization, employees respond to the changes in a wide variety of ways, ranging from acceptance and positivity to anger and resistance. Fortunately, administrators and managers have a variety of tools available to help employees deal with change and to move them toward success. There are many books and articles on ...
Cahrs Partners' Implementation Of Artificial Intelligence, 2018 Cornell University
Cahrs Partners' Implementation Of Artificial Intelligence, Hannah Lee, Soyeon Lee, Michaela Tarpey
CAHRS White Papers
[Excerpt] The ideas and uses for Artificial Intelligence (AI) are abundant, and each business is seemingly ripe for disruption, including HR. As the hype surrounding AI continues to be championed by popular press, we began our research in order to determine whether the press’ biased view that AI was here and ready to implement was accurate. We found that in reality, AI programs were far behind the progress discussed, as the software was slower, more expensive, and there was a general lack of amalgamation throughout the industry. From there, we asked CAHRS partners to tell us where AI was used ...
A Critical Perspective To Managing Generational Diversity In The Workspace In East Asia, 2018 University of Massachusetts Boston
A Critical Perspective To Managing Generational Diversity In The Workspace In East Asia, Debra Moh Yunni
Critical and Creative Thinking Capstones Collection
The paper takes a look at the cultural themes that influence behavior and decision-making processes in East Asia, highlighting dimensions of hierarchy, collectivism and saving face. The social constructs that are shaped by these dimensions cultivate an organizational culture that is top-down and group-oriented. To delve into a more meaningful understanding of the generational conflict in East Asia, an analysis of generational theory and the changing work environment provides an insight into the widening generational gap and the domains of tension experienced by those sharing a multi-generational workspace. The author suggests that managing generational diversity has its roots in fostering ...
Understanding Antecedents To Long-Term Sustainability For Entrepreneurial Ventures: A Phenomenological Study Of Entrepreneurs, 2018 University of Texas at Tyler
Understanding Antecedents To Long-Term Sustainability For Entrepreneurial Ventures: A Phenomenological Study Of Entrepreneurs, Randall Trent Stevenson
Human Resource Development Theses and Dissertations
The purpose of this study was to gain an understanding of the antecedents to long-term sustainability of entrepreneurial ventures through successful entrepreneurs’ perspectives of the roles and importance of entrepreneurial skills, knowledge, abilities, and attitudes, as well as external factors. This qualitative study utilized a phenomenological approach. The participants were comprised of entrepreneurs from the north and northeast regions of Texas who have launched and managed businesses that have continued operations for 10 years or more.
Examining Managerial Leadership Behavior, Perceived Proximity, And Job Satisfaction In Distributed Work Arrangements, 2018 University of Texas at Tyler
Examining Managerial Leadership Behavior, Perceived Proximity, And Job Satisfaction In Distributed Work Arrangements, David D. Macauley
Human Resource Development Theses and Dissertations
More than 70% of all employers and managers utilize flexible or distributed work arrangements (Greenfield, 2017; World at work, 2017). Yet, it appears that few organizations are prepared to manage the relationship elements that come with a distributed workforce (Boss, 2017; Miller & Campell, 2013). Using structural equation modeling and data from 838 participants, the study examined the relationship between managerial behavior, perceived proximity, and job satisfaction within organizations that utilize distributed work. The results indicate that managerial behavior has a positive relationship with perceived proximity and employee job satisfaction and supports previous literature showing perceived proximity to be more reliable ...
Collaborative Leadership In Action, 2018 University of Massachusetts Boston
Collaborative Leadership In Action, Maureen Scully, Catherine R. Bates
Center for Collaborative Leadership Publications
The 46 fellows in the 2018 cohort of the UMass Boston Emerging Leaders Program worked with seven community partners on projects of strategic importance to these nonprofit and government organizations. The fellows contribute their professional skills and discover collaborative leadership through practice. The theme of our public symposium is “Collaborative Leadership in Action.” The fellows shared their insights about what collaborative leadership involves – its challenges and benefits – and what they take back to their workplaces.
Finding The Fit: Job Crafting As A Leadership Tool, 2018 Augsburg University
Finding The Fit: Job Crafting As A Leadership Tool, Paul R. Johnson
Theses and Graduate Projects
Too many people go their entire lives in jobs that aren't quite the right fit. In fact, currently 70% of the American workforce is disengaged, a symptom of people feeling like the position or career they are in is not right for them. Some people end up switching jobs or careers multiple times throughout their life, while others may remain in a job they dislike. The focus of my research was to look at a third possible solution for unhappy workers: job crafting. By giving workers the freedom to add new tasks or alter existing ones, expand or contract ...