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Organizing Digital Platforms And Customer Needs For Digital Service Innovation, Gamel O. Wiredu 2022 Ghana Institute of Management and Public Administration (GIMPA)

Organizing Digital Platforms And Customer Needs For Digital Service Innovation, Gamel O. Wiredu

The African Journal of Information Systems

Digital organizations have become highly dependent on digital platforms and customer needs as key resources for digital service innovation. These resources in the competitive environment are making and shaping innovation of digital services because, though external, they remain central to digital organizations’ strategic innovation and competitiveness. Yet, how and why organizing these resources influences digital service innovation is under-explained in the literature. This paper, based on an empirical study and grounded theory methodology, addresses this limitation. It explains that digital service innovation occurs through two complementary types of organizing, namely: foundational knowledge organizing by combining digital platforms and customer needs ...


Analysis Of Twitter User Covid-19 Vaccine Hesitancy: Cause And Solutions, RunZe Song 2022 California State University, San Bernardino

Analysis Of Twitter User Covid-19 Vaccine Hesitancy: Cause And Solutions, Runze Song

Electronic Theses, Projects, and Dissertations

Reducing vaccine hesitancy is an essential public health & safety challenge worldwide, especially during the COVID - 19 pandemic. Governments and health safety agencies have noticed that social media can significantly influence people's sentiments and opinions about vaccinations. There is a lack of studies on the impact of social norms, herding effects, and social media influencers on people's sentiments and opinions about vaccinations. This culminating experience project extracted and analyzed Twitter data (2021 to 2022) using Twitter API and the RStudio AcdemicTwitterR package to study the impact of social norms, herding effects, and social media influencers on people's sentiments, emotions, and opinions about COVID - 19 vaccinations. Methods used to fulfil the data analysis are natural language processing algorithm - sentiment analysis, and social network analysis algorithms. The top three main questions for this study are (1) What caused Twitter COVID-19 vaccine-related keywords trends and sentiment to change over time, (2) How do social media influencers on Twitter impact other users’ sentiment on COVID-19 vaccine-related topics, and (3) Do herding behaviors exist and how does it affect media users’ sentiments and opinions about the COVID-19 vaccine. The results for the main questions showed that (1) Twitter keyword trends change and fluctuate with COVID-19 vaccine-related news and events; (2) Social media influencers use their unique influence and the information dissemination pattern of the topic community to influence other users on vaccine-related opinions; (3) The python subjectivity test shows herding behaviors exist in negative polarity topic communities and significantly change COVID-19 vaccine sentiment.egative polarity topic communities and significantly change other users’ COVID-19 vaccine emotion. Social media platform like Twitter is a double-edged sword. It could cause more vaccine hesitancy if public health agencies do not pay enough attention. However, if public health agencies could utilize Twitter properly, it would be ...


Modelling Online Advertising Design Quality Influences On Millennial Consumer Attitudes In South Africa, Rodney G. Duffett Dr, Natassha V. Miller Ms 2022 Cape Peninsula University of Technology

Modelling Online Advertising Design Quality Influences On Millennial Consumer Attitudes In South Africa, Rodney G. Duffett Dr, Natassha V. Miller Ms

The African Journal of Information Systems

Millennials’ advanced knowledge and exposure to product experiences, and irrelevant placement of online advertising has led to an increase of online advertising avoidance. However, effective online advertising design may assist in establishing more positive sentiments towards digital forms of marketing communication. The study used the visual rhetoric theory as the theoretical basis to examine millennial consumer attitudes. The main research aims were to propose an online advertising design quality model, and to ascertain the influence of online advertising design quality on millennial consumer attitudes. The study employed a quantitative research design via an empirical online survey. Online advertising design quality ...


Value Propositions Of Implemented E-Government Projects: Towards Developing A Framework From A Systematic Review, Yusuf Ephraim Chidama, Chidi Ononiwu 2022 American University of Nigeria, Yola

Value Propositions Of Implemented E-Government Projects: Towards Developing A Framework From A Systematic Review, Yusuf Ephraim Chidama, Chidi Ononiwu

The African Journal of Information Systems

This study aims to develop a framework that identifies and measures the value propositions of implemented e-Government projects. Consequently, the study conducted a systematic review using a concept-centric and thematic approach by reviewing 84 articles as primary research data. In doing so, it identified: (1) effective public organizations; (2) quality service delivery; (3) open government and democratic value; and (4) social value and well-being. Furthermore, two gaps were identified, namely a dearth of studies on the measures well as actualization, and sustainability of the value propositions. The study synchronized the identified value propositions to develop a framework for value propositions ...


2021 Ijbe V2 Front Matter, Tamra Connor 2022 Illinois State University

2021 Ijbe V2 Front Matter, Tamra Connor

International Journal for Business Education

  1. Editorial Board
  2. Letter from International President
  3. SIEC-ISBE International


Cost-Aware Generalized Α-Investing For Multiple Hypothesis Testing, Thomas Cook, Harsh Vardhan Dubey, Ji Ah Lee, Guangyu Zhu, Tingting Zhao, Patrick Flaherty 2022 University of Massachusetts Amherst

Cost-Aware Generalized Α-Investing For Multiple Hypothesis Testing, Thomas Cook, Harsh Vardhan Dubey, Ji Ah Lee, Guangyu Zhu, Tingting Zhao, Patrick Flaherty

Information Systems and Analytics Journal Articles

We consider the problem of sequential multiple hypothesis testing with nontrivial data collection cost. This problem appears, for example, when conducting biological experiments to identify differentially expressed genes in a disease process. This work builds on the generalized α-investing framework that enables control of the false discovery rate in a sequential testing setting. We make a theoretical analysis of the long term asymptotic behavior of α-wealth which motivates a consideration of sample size in the α-investing decision rule. Using the game theoretic principle of indifference, we construct a decision rule that optimizes the expected return (ERO) of α-wealth and provides ...


Impact Of Employer Value Proposition And Social Media Use On The Intention To Apply For A Job In The It Industry Of Vietnam, Quoc Trung Pham, Duy Anh Vo 2022 Ho Chi Minh City University of Technology (VNU-HCM)

Impact Of Employer Value Proposition And Social Media Use On The Intention To Apply For A Job In The It Industry Of Vietnam, Quoc Trung Pham, Duy Anh Vo

The South East Asian Journal of Management

Research Aims: Human resources are critical for success in the digital economy. However, IT human resources are predicted to be scarce and attracting IT talent is difficult for many enterprises. Currently, employer branding and social media advertising are possible solutions to these problems. This research aims to evaluate the influence of EVP and social media use on the intention to apply for an IT job.

Design/Methodology/Approach: The quantitative research method is used to verify the research model. The sample includes 240 valid respondents from HCMC, Vietnam. The research model includes six independent variables (5 values of EVP and ...


Analysis Of The Relationship Between Practices And Performance Of Green Supply Chain Management In Indonesian Micro, Small, And Medium Enterprises (Msmes), Dinda Halimah Siregar, Fajar Ayu Pinagara 2022 Universitas Indonesia

Analysis Of The Relationship Between Practices And Performance Of Green Supply Chain Management In Indonesian Micro, Small, And Medium Enterprises (Msmes), Dinda Halimah Siregar, Fajar Ayu Pinagara

The South East Asian Journal of Management

Research Aims: This study discusses the practice of green supply chain management (GSCM) on environmental performance and operational costs in micro, small and medium enterprises (MSMEs) in Indonesia's food and beverage industry. Especially to examine the existence of ecocentricity and supply chain traceability that moderates GSCM practices with environmental performance and operational costs.

Design/Methodology/Approach: The judgement sampling method was used in this study, and 85 respondents contributed. Research questionnaires were distributed online, and data were analysed using Partial Least Square-Structural Equation Modelling (PLS-SEM).

Research Findings: The results of this study indicate that GSCM practices have a significant ...


Sharing Economy Of Online Food Delivery: Revealing The Underlying Attributes Of The Customer Experience Through Semantic Network Analysis, Hepinda Fajari Nuharini, Mustika Sufiati Purwanegara 2022 Institut Teknologi Bandung

Sharing Economy Of Online Food Delivery: Revealing The Underlying Attributes Of The Customer Experience Through Semantic Network Analysis, Hepinda Fajari Nuharini, Mustika Sufiati Purwanegara

The South East Asian Journal of Management

Research Aims: This study aimed to reveal the underlying attributes of the customer experience in the sharing economy of online food delivery (OFD).

Design/Methodology/Approach: After collecting 45,116 reviews from the Google Play store, a semantic network analysis was conducted. Python programming language and text mining were utilised to extract keywords from online reviews, a frequency analysis was performed, and a CONvergence of iterated CORrelations (CONCOR) analysis was conducted using Ucinet 6.0.

Research Findings: The keywords ‘food,’ ‘order,’ ‘driver,’ and ‘application’ had the highest frequency and centrality. Customer experience attributes were classified into four clusters: ‘Delivery Procedure ...


What Has Changed For Top Mba Schools Within A Decade In Terms Of Mindfulness?, Dr. Damla Aktan, Asst. Prof. Nilgün Gürkaynak 2022 Independent Researcher

What Has Changed For Top Mba Schools Within A Decade In Terms Of Mindfulness?, Dr. Damla Aktan, Asst. Prof. Nilgün Gürkaynak

International Journal for Business Education

The concepts of “mindful consumption” and “sustainability” became indispensable parts of both academia and business life. Based upon an initial research conducted in 2012, this research aims to understand and compare the change within a decade in MBA curricula in terms of mindfulness content inclusion as well as sustainability and ecological orientation. The results compare the evolution of the integration of concepts to curricula since 2012 through the official websites of the top 100 MBA schools of the Financial Times Global Ranking in both 2012 and 2022. The study aims to summarize how the concepts of sustainability, mindful consumption and ...


Managing The Edge Of Chaos, John Clark 2022 Harrisburg University of Science and Technology

Managing The Edge Of Chaos, John Clark

Beyond the Project Horizon: Journal of the Center for Project Management Innovation

The purpose of this research sought to investigate the relationship between project management competencies and project complexity upon project success. A literature review indicates that project complexity is a primary source of project failure. A gap exists concerning how project management competencies and project complexity predict project success. The first research question was, “To what extent do project management competencies predict project success?” The second research question was, “To what extent does project complexity predict project success?” A quantitative method nonexperimental research design, using a correlational approach, was deployed. The theory of complexity explains that the relationship between project management ...


The State Of Digital Transformation: A Pilot Study, Ngan N. Chau, Steve Schulz, Vijay Agrawal 2022 University of Nebraska at Kearney

The State Of Digital Transformation: A Pilot Study, Ngan N. Chau, Steve Schulz, Vijay Agrawal

Mountain Plains Business Conference

Although the COVID-19 pandemic has created many challenges for business operations, it has certainly driven businesses to deploy digital technologies in a variety of areas, including customer engagement, customer services, and workflow coordination. In addition to supporting overall business strategies, digital technologies have been shown to carry the capacity to trigger business innovations and renewal. This pilot study aims to understand the impact of COVID-19 on digitalization and further investigate the various paths of digital transformation at different businesses. Key findings will be discussed along with their implications for future research.


An Analysis Of The Microsoft 365 Cloud Migration Process, Its Alternatives, And Results, Curtis Barnes, Robert Houghton 2022 Idaho State University

An Analysis Of The Microsoft 365 Cloud Migration Process, Its Alternatives, And Results, Curtis Barnes, Robert Houghton

Mountain Plains Journal of Business and Technology

This study follows the decision making process of comparing a traditional business software stack to cloud alternatives, comparing different cloud platforms, and planning a migration. It addresses specific workloads of an example company in the financial services industry and how the tools in a Microsoft 365 subscription support that work. The process of transferring an existing Exchange server and its users to Azure is thoroughly detailed, as is the logic behind certain crucial decisions that are part of that procedure. A calculation of real-world savings is also provided. The resulting paper is usable as both a reference and guide for ...


Case Study Based Learning For System Development, Nivedita Daimiwal, Revati Shriram 2022 MKSSS’s Cummins College of Engineering for Women, Karvenagar, Pune

Case Study Based Learning For System Development, Nivedita Daimiwal, Revati Shriram

Graduate Research in Engineering and Technology (GRET)

The presented case study based activity supports collaboration between students. Case study based activity consists of a story of an organization and how the problem is solved by using planning strategy, coordination and using any advance system for example management information system is a subject which can be taught using the case study based activity .Outcome to analyse the problem, develop problem solving capabilities and to take appropriate decision that leads to success.

The student’s role is to read and explore case study. Participate in online discussions, lead a discussion, engage in classroom discussion and present their reflections. Finally ...


Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven MILLER 2022 Singapore Management University

Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven Miller

Research Collection School Of Computing and Information Systems

This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing ...


Developing A Model To Assess Feasible Capacity To Work-From-Home, Ryan Tripod, Sumarie Roodt 2022 University of Cape Town

Developing A Model To Assess Feasible Capacity To Work-From-Home, Ryan Tripod, Sumarie Roodt

African Conference on Information Systems and Technology

With the growing popularity of Work-From-Home (WFH) organizations have been required to adapt their ‘ways of working’ strategies to the ‘new normal’, as both employees and organizations aim to reap the benefits of WFH. This has resulted in organizations and their leadership teams needing to create WFH strategies for their organizations. With many of these WFH strategies developed in isolation of all stakeholders, with the feasibility of these WFH strategies remain uncertain. Therefore, this research task has reviewed literature to develop a conceptual model that describes how leadership teams can make informed feasible WFH strategy decisions, through the concept of ...


The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa, Justice Ncube, Salah Kabanda 2022 University of Cape Town

The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa, Justice Ncube, Salah Kabanda

African Conference on Information Systems and Technology

Banks need to remain competitive in the ever-changing business environment. Millennials are one of the largest customer segments with a large digital and mobile appetite; as a result, they form a natural target for banks. To increase their customer base, banks need to ensure that their customer experience strategy caters for these young customers in accordance with their expectations. This study explores factors that influence customer experience in mobile banking and how this experience influences customer loyalty to their bank. This study used a mixed-methods strategy and collected data from 344 mobile banking users via an online survey questionnaire and ...


Factors Affecting The Adoption Of Information And Communication Technologies In Africa: Literature Review, Edison Wazoel Lubua 2022 Uganda Technology and Management University

Factors Affecting The Adoption Of Information And Communication Technologies In Africa: Literature Review, Edison Wazoel Lubua

African Conference on Information Systems and Technology

This paper synthesised the literature on the adoption of Information and Communication Technology within Africa. The purpose was to determine factors (reported by the literature) determining technology adoption and use, in Africa. The paper used the systematic literature review. The study analysed the factors descriptively. Based on the analysis, the following are the main five factors reported to affect the adoption and use of Information Technology in Africa: Lack of ICT knowledge, unreliable infrastructure, high cost of adoption, the perceived usefulness of ICT, and the perceived ease of use. The government and technology implementing organisation has the key role to ...


Improving Data-Driven Infrastructure Degradation Forecast Skill With Stepwise Asset Condition Prediction Models, Kurt R. Lamm, Justin D. Delorit, Michael N. Grussing, Steven J. Schuldt 2022 Air Force Institute of Technology

Improving Data-Driven Infrastructure Degradation Forecast Skill With Stepwise Asset Condition Prediction Models, Kurt R. Lamm, Justin D. Delorit, Michael N. Grussing, Steven J. Schuldt

Faculty Publications

Organizations with large facility and infrastructure portfolios have used asset management databases for over ten years to collect and standardize asset condition data. Decision makers use these data to predict asset degradation and expected service life, enabling prioritized maintenance, repair, and renovation actions that reduce asset life-cycle costs and achieve organizational objectives. However, these asset condition forecasts are calculated using standardized, self-correcting distribution models that rely on poorly-fit, continuous functions. This research presents four stepwise asset condition forecast models that utilize historical asset inspection data to improve prediction accuracy: (1) Slope, (2) Weighted Slope, (3) Condition-Intelligent Weighted Slope, and (4 ...


Teaching Sql In An On-Line Learning Environment: Considering For Selecting A Relational Database, Marion Smith 2022 Texas Southern University

Teaching Sql In An On-Line Learning Environment: Considering For Selecting A Relational Database, Marion Smith

Southwestern Business Administration Journal

In today’s business environment, students entering the workplace are expected to have problem-solving skills as well as an understanding of fundamental database concepts. Interns and new hires must be able to identify, extract and manipulate data that typically reside in a relational database. To meet this expectation, students are introduced to database concepts and SQL in a variety of courses. This paper discusses instructor considerations when selecting a database management system for teaching SQ on-line


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