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Concurrent Mid-Late Career Workshop 2: Contemporary Women’S Leadership In The Hospitality Industry With Barbara Bowden And Thea Sargent (Cmp Credit: 1 Ce), Barbara Bowden, Thea Sargent 2017 University of Central Florida

Concurrent Mid-Late Career Workshop 2: Contemporary Women’S Leadership In The Hospitality Industry With Barbara Bowden And Thea Sargent (Cmp Credit: 1 Ce), Barbara Bowden, Thea Sargent

Women's Hospitality Leadership Forum

Description

Learning Objectives

  • Demonstration of leadership style and effectiveness in various segments of the hospitality and tourism industry.
  • Projecting a professional image and leading diverse teams.
  • Transforming and rebranding ourselves in the hospitality profession.
  • Identifying talent and assisting other women in the industry.

Back by popular demand, Barbra Bowden and Thea Sargent will share their own personal insights as to how female leaders build and manage teams in the fast-paced and competitive hospitality industry. Discussions will touch on strengthening your management style and overall effectiveness. The pair will also focus on how to rebrand your skill set late in your ...


Afternoon Keynote: Alpana Singh, Master Sommelier, Restauranteur And Television Host (Cmp Credit: 1 Ce), Alpana Singh 2017 University of Central Florida

Afternoon Keynote: Alpana Singh, Master Sommelier, Restauranteur And Television Host (Cmp Credit: 1 Ce), Alpana Singh

Women's Hospitality Leadership Forum

Learning Objectives

  • Benefits to taking responsibility for obligations, actions, and decisions along a career path in hospitality and tourism.
  • Prioritizing, creating, and managing a goal-oriented task plan.
  • Professional behavior and the adherence to local and cultural sensitivities.
  • Contributing to the improvement of the global perception of hospitality as an honorable profession.

As a young global hospitality professional, Alpana will share her life’s journey from humble beginnings to the world of high-end food and beverage. She will discuss the tenacity involved in striving for our career and personal goals while conducting ourselves professionally on an international scale. From the diversity ...


Morning Keynote Address: Mary Lynn Clark, President, Wyndham Vacation Rentals North America (Cmp Credit: 1 Ce), Mary Lynn Clark 2017 University of Central Florida

Morning Keynote Address: Mary Lynn Clark, President, Wyndham Vacation Rentals North America (Cmp Credit: 1 Ce), Mary Lynn Clark

Women's Hospitality Leadership Forum

A Passion for Hospitality Leadership

Learning Objectives

  • Demonstration of fairness and transparency in transactions and interactions while doing business in the hospitality and tourism industry.
  • The implementation and enforcement of policies and procedures that promote ethical practices and behaviors in hospitality.
  • How to effectively use time management skills to balance an increasingly demanding workload.

With personal experience in rapid professional growth in the hospitality industry, Mary Lynn will share with us her journey to achieving key leadership roles while demonstrating commitment and passion for the work. She will cover the importance of transparency and fairness in ethical leadership policies in ...


Opening Keynote Address: Salli Setta, President, Red Lobster (Cmp Credit: 1 Ce), Salli Setta 2017 University of Central Florida

Opening Keynote Address: Salli Setta, President, Red Lobster (Cmp Credit: 1 Ce), Salli Setta

Women's Hospitality Leadership Forum

The Path to Achieving Upward Career Mobility and Success in the Hospitality Industry

Learning Objectives

  • How to identify potential pathways to success over the course of your career.
  • How to professionally overcome challenges in the hospitality industry.
  • How to effectively establish your leadership role among your colleagues in the hospitality industry.
  • The importance of continuous improvement and participation in professional development in the food and beverage industry.
  • Best practices for building diverse teams in the hospitality industry.

Being successful in the fast-paced food and beverage industry requires a unique set of skills. As women in the workplace, it is important ...


Total Hotel Revenue Management: A Strategic Profit Perspective, Breffni M. Noone, Cathy A. Enz, Jessie Glassmire 2017 Pennsylvania State University

Total Hotel Revenue Management: A Strategic Profit Perspective, Breffni M. Noone, Cathy A. Enz, Jessie Glassmire

Center for Hospitality Research Publications

Hospitality firms are expanding traditional revenue management (RM) practice to focus on customer value and strategic profit management. Participants in series of semi-structured interviews suggested that revenue management is moving away from a sole focus on top-line rooms revenue toward a bottom-line orientation focused on the customer. Thus, RM will expand to multiple revenue sources and encompass a multi-channel demand management approach. The interviews with sixteen senior hotel leaders, RM vendors, and solution providers highlighted the importance of profit, rather than just revenue, given rising distribution and variable costs. Despite the attraction of other revenue and profit sources, such as ...


Chr Reports Compendium 2017, Center for Hospitality Research 2017 Cornell University School of Hotel Administration

Chr Reports Compendium 2017, Center For Hospitality Research

Center for Hospitality Research Publications

The 2017 CHR Compendium provides a summary of the Cornell Hospitality Reports published by the faculty of the School of Hotel Administration in the Cornell SC Johnson College of Business. The compendium also includes articles published in the Cornell Hospitality Quarterly, the school’s journal of applied research. Sorted by topic, the reports and articles contain direct implications for hospitality executives and those in related industries. CHR Reports are available for download at no charge.


Words Matter: The Impact Of “Catchy” Vs Conventional Course Titles On Student Interest, Joan Flaherty, Bruce G. McAdams, Joshua E. LeBlanc 2017 University of Guelph

Words Matter: The Impact Of “Catchy” Vs Conventional Course Titles On Student Interest, Joan Flaherty, Bruce G. Mcadams, Joshua E. Leblanc

The Canadian Journal for the Scholarship of Teaching and Learning

Anecdotal evidence suggests that post-secondary institutions in Canada and beyond are experimenting with the practice of substituting conventional, discipline-centred course titles with more creatively phrased, learner-centred titles. However, we could find no scholarly research to affirm, challenge or guide this practice. This study represents a preliminary foray into that research. We surveyed 368 business undergraduate and graduate students at a mid-sized Canadian university to address, and explore the implications of, this question: "Does a catchy course title elicit more student interest than its conventional counterpart?" Our findings provide some, but not unqualified, support for the practice of using catchy course ...


Do Property Characteristics Or Cash Flow Drive Hotel Real Estate Value? The Answer Is Yes, Crocker H. Liu, John B. Corgel 2017 Cornell University School of Hotel Administration

Do Property Characteristics Or Cash Flow Drive Hotel Real Estate Value? The Answer Is Yes, Crocker H. Liu, John B. Corgel

Center for Hospitality Research Publications

Analysts typically use two types of methods to value hotels: comparable sales and the present value of income (sometimes calculated as discounted cash flow). This report explores whether one model is superior to the other, and whether combining both models results in more precise hotel valuations. This evaluation addresses the issue of which property characteristics and income calculations are the most effective in explaining variation in the prices of hotels, how the descending influence of hotel property characteristics and income present value components determine the prices of hotels, and whether hedonic and income-based models produce similar estimates of hotel values ...


Foreign Exchange Rate Effect On International Gaming Demand: An Examination From An Upscale Las Vegas Casino, Myongjee Yoo, Ashok K. Singh, Kasra Ghaharian 2017 California State Polytechnic University - Pomona

Foreign Exchange Rate Effect On International Gaming Demand: An Examination From An Upscale Las Vegas Casino, Myongjee Yoo, Ashok K. Singh, Kasra Ghaharian

UNLV Gaming Research & Review Journal

Las Vegas has developed into one of the world’s top tourist destinations, and the international market has become a vital stream of the city’s revenue. The objective of this study was to understand the foreign exchange rate as a determinant for international gaming demand in the Las Vegas gaming industry. This study applied the econometric modeling method of panel data analysis to secondary data originated from a Las Vegas Strip casino property. This study attempted to validate the foreign exchange effect through empirical investigation. Results of this study showed that foreign exchange rate has an impact on international ...


What Matters Most To Your Guests: An Exploratory Study Of Online Reviews, Jie J. Zhang, Rohit Verma 2017 Gustavson School of Business, University of Victoria

What Matters Most To Your Guests: An Exploratory Study Of Online Reviews, Jie J. Zhang, Rohit Verma

Center for Hospitality Research Publications

An examination of over 95,000 reviews and ratings for 99 independent, high-end hotels and resorts highlights the importance of the hotel industry’s core product, namely, consistently excellent service supporting a comfortable, well-appointed room. Based on reviews and ratings posted on TripAdvisor, Expedia, and Booking.com, the analysis found that properties with the most consistent service also had the highest ratings, while hotels with inconsistent scores also had relatively low ratings. Quantitative analysis revealed that service and rooms were overwhelmingly the most important aspects of these high-end properties, while facilities, location, and amenities moved the meter far less. A ...


Hospitality Management Accounting: Current Problems And Future Opportunities, Gordon S. Potter, Raymond S. Schmidgall 2017 Cornell University School of Hotel Administration

Hospitality Management Accounting: Current Problems And Future Opportunities, Gordon S. Potter, Raymond S. Schmidgall

Gordon Potter

This paper discusses areas for future research opportunities by addressing accounting issues faced by management accountants practicing in hospitality organizations. Specifically, the article focuses on the use of the uniform system of accounts by operating properties, the usefulness of allocating support costs to operated departments, extending our understanding of operating costs and performance measurement systems and the certification of practicing accountants.


Coordinating Information And Controlling Costs, Gordon S. Potter 2017 Cornell University School of Hotel Administration

Coordinating Information And Controlling Costs, Gordon S. Potter

Gordon Potter

[Excerpt] I want to cover two essential and related topics in this chapter: determining the extent of decision rights you grant to your employees, and the management reports you provide to these employees to motivate them to effectively utilize resources. I recognize that if you are a sole practitioner, you may handle these all on your own. But if you hire people to manage your property, you should consider the points I discuss here.


On The Use Of Regression And Verbal Protocol Analysis In Modeling Analysts’ Behavior In An Unstructured Task Environment: A Methodological Note, M. J. Anderson, Gordon S. Potter 2017 Michigan State University

On The Use Of Regression And Verbal Protocol Analysis In Modeling Analysts’ Behavior In An Unstructured Task Environment: A Methodological Note, M. J. Anderson, Gordon S. Potter

Gordon Potter

This paper discusses areas for future research opportunities by addressing accounting issues faced by management accountants practicing in hospitality organizations. Specifically, the article focuses on the use of the uniform system of accounts by operating properties, the usefulness of allocating support costs to operated departments, extending our understanding of operating costs and performance measurement systems and the certification of practicing accountants.


Of The Rat Pack, Ashtrays, Cocktail Napkins, And Grateful Losers: The Making Of The Las Vegas Experience As A Historical Process In The 20th Century, Paul Franke 2017 International Max Planck Research School

Of The Rat Pack, Ashtrays, Cocktail Napkins, And Grateful Losers: The Making Of The Las Vegas Experience As A Historical Process In The 20th Century, Paul Franke

Occasional Papers

This paper explores how Las Vegas casino executives have successfully produced a unique gaming experience. From the 1950s onwards they were able to use architecture, entertainment and business practices to link games of chance with a specific consumption experience for players. It will examine what sets the Las Vegas consumption experience apart from other gaming locations, what it consisted of, and how it was produced by the casinos. It also investigates how people between the 1950s and 1980s perceived and consumed the Las Vegas experience. Drawing from these observations the paper argues that the special of Las Vegas in gaming ...


Hotel Brand Standards: How To Pick The Right Amenities For Your Property, Chekitan Dev, Rebecca Hamilton, Roland Rust 2017 Cornell University School of Hotel Administration

Hotel Brand Standards: How To Pick The Right Amenities For Your Property, Chekitan Dev, Rebecca Hamilton, Roland Rust

Center for Hospitality Research Publications

Amenities specified by hotel companies’ brand standards can become a point of contention between hotel owners and brand managers. At issue for the owner is whether offering a particular amenity justifies the expense, while brand managers are typically more concerned with maintaining consistent brand standards systemwide. This report provides another perspective, by analyzing the short-term return on investment for six upscale and luxury brands offering three popular complimentary amenities—bottled water, internet access, and fitness center use—both in terms of their effects on first-time visits and on repeat business. While internet access held the greatest attraction for first-time guests ...


When Rules Are Made To Be Broken: The Case Of Sexual Harassment Law, David S. Sherwyn, Nicholas F. Menillo, Zev J. Eigen 2017 Cornell University School of Hotel Administration

When Rules Are Made To Be Broken: The Case Of Sexual Harassment Law, David S. Sherwyn, Nicholas F. Menillo, Zev J. Eigen

Center for Hospitality Research Publications

Judicial holdings regarding sexual harassment actions have put judges who want to ensure what they view as a just outcome in the awkward position of having to choose between following precedent or “breaking the rules.” This article presents a theoretical assessment and empirical analysis of judicial rule-breaking with regard to two rules relating to sexual harassment. The first such rule, established in the Oncale decision, opened the door to the “equal-opportunity harasser” who treats everyone badly and thus escapes the prohibition on harassment “due to sex.” The other rule, set forth in the Ellerth and Faragher decisions, establishes a two-prong ...


The Future Of Hotel Revenue Management, Sheryl E. Kimes 2017 Cornell University School of Hotel Administration

The Future Of Hotel Revenue Management, Sheryl E. Kimes

Center for Hospitality Research Publications

A survey of some 400 revenue management (RM) professionals finds that the application of hotel RM has gradually become more strategic and more centralized, but changes in RM practices have come more slowly than expected in the past six years. In particular, an earlier prediction that RM would be applied to all hotel revenue streams remains a work in progress, as does the use of mobile technology and social media as distribution channels. In addition, it is now more common for hotels to establish separate RM departments, as projected. Poll participants in the current research project suggested that, going forward ...


Casinovietqq188.Com Sòng Bài Trực Tuyến Casino Online Uy Tín Hàng Đầu Việt Nam, Cam Hien 2017 Regis University

Casinovietqq188.Com Sòng Bài Trực Tuyến Casino Online Uy Tín Hàng Đầu Việt Nam, Cam Hien

Cam Hien

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Management Compensation As A Value-Added Competitive Method For Casual Theme Restaurants, Kevin S. Murphy, Robin B. DiPietro 2017 University of Central Florida

Management Compensation As A Value-Added Competitive Method For Casual Theme Restaurants, Kevin S. Murphy, Robin B. Dipietro

Kevin S. Murphy, PhD., C.E.C.

The primary purpose of this study is to propose that the management compensation package at Outback Steakhouse is a value-adding competitive method. Specifically the research focused on a survey of general manager's altitudes in regards to their intentions to seek out new employment and the effect of the compensation plan provided by Outback Steakhouse on the managers' intentions. This research will provide insight into the use of compensation packages and programs as proactive, value-adding competitive methods in retaining good quality managers it casual theme restaurants.


Mchealthy: How Marketing Incentives Influence Healthy Food Choices, Elisa K. Chan, Robert J. Kwortnik Jr., Brian Wansink 2017 Ecole hôtelière de Lausanne

Mchealthy: How Marketing Incentives Influence Healthy Food Choices, Elisa K. Chan, Robert J. Kwortnik Jr., Brian Wansink

Articles and Chapters

Food choices are often habitual, which can perpetuate unhealthy behaviors; that is, selection of foods high in sodium, saturated fat, and calories. This article extends previous research by examining how marketing incentives can encourage healthy food choices. Building on research examining marketing incentives, temporal goals, and habitual behavior, this research shows that certain incentives (behavioral rewards vs. financial discounts) affect individuals with healthy and less healthy eating habits differently. A field study conducted at a corporate cafeteria and three lab studies converge on a consistent finding: The effects of marketing incentives on healthy food choice are particularly prominent for people ...


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