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The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park 2017 Cornell University School of Hotel Administration

The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park

Andrey D. Ukhov

This study examines the effect of cost of living (COL) on employee wages in the hotel industry. Although prior research clearly indicates that COL and wages are positively related, there is a lack of research explicitly considering the specific nature of the relationship between COL and wages, and potential moderators to the relationship. Using a dataset containing information on 97 jobs over 67 cities, our study shows that while there is a positive effect of COL on wages, the adjustment is not equal in magnitude to the difference that the COL levels would indicate. Furthermore, the effect of COL decreases ...


Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, HaeEun Helen Chun 2017 Cornell University School of Hotel Administration

Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, Haeeun Helen Chun

HaeEun Helen Chun

This article presents four studies that replicate and extend a recent article examining how guest participation in voluntary green programs (e.g., towel reuse) increases service satisfaction by evoking a “warm glow” response. Importantly for managers, we not only replicate across new hospitality and service contexts but also conceptualize alternative incentive paradigms, and test alternative mediators. In particular, we reconceptualize the “self-benefiting” versus “other-benefiting” incentive structure presented by Giebelhausen, Chun, Cronin, and Hult to consider “virtue,” “vice,” and “cash” incentives (i.e., three different types of self-benefiting incentives). The results provide managers with a better understanding of how they should ...


Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool 2017 Ecole hôtelière de Lausanne

Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool

Michael C. Sturman

Understanding measurement model specification is especially important for hospitality research due to its cross-disciplinary nature and the prevalence of measures used in the field which are often central to the formative versus reflective debate (e.g., SERVQUAL, socioeconomic status). The current study contributes to this topic by providing empirically based prescriptive advice to drive better measurement model specification. Specifically, the decision-making procedures developed by this study can complement theoretical reasons for a model choice as well as help determine a correct model choice when theories are equivocal or non-existent. This study combines actual and simulated data to show that model ...


The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park 2017 Cornell University School of Hotel Administration

The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park

Michael C. Sturman

This study examines the effect of cost of living (COL) on employee wages in the hotel industry. Although prior research clearly indicates that COL and wages are positively related, there is a lack of research explicitly considering the specific nature of the relationship between COL and wages, and potential moderators to the relationship. Using a dataset containing information on 97 jobs over 67 cities, our study shows that while there is a positive effect of COL on wages, the adjustment is not equal in magnitude to the difference that the COL levels would indicate. Furthermore, the effect of COL decreases ...


Summary Of Cq’S 2016 Submissions And Editorial Decisions, Michael Lynn 2017 Cornell University

Summary Of Cq’S 2016 Submissions And Editorial Decisions, Michael Lynn

Michael Lynn

[Excerpt] In 2016, Cornell Hospitality Quarterly (CQ) received 280 new submissions with 271 receiving editorial decisions within the year. Twenty-five submissions were accepted for publication last year. Some of the new submissions are still under invited revision and some of the acceptances were of manuscripts originally submitted in 2015, so dividing 25 by 271 to get an acceptance rate is not fully appropriate, but it does provide a reasonable approximation of the journal’s acceptance rate. By that calculation, CQ’s acceptance rate is 9%. Other, more complicated but arguably more appropriate calculations put the journal’s acceptance rate at ...


The Effects Of Service Charges Versus Service-Included Pricing On Deal Perception, Shuo Wang, Michael Lynn 2017 The Chinese University of Hong Kong

The Effects Of Service Charges Versus Service-Included Pricing On Deal Perception, Shuo Wang, Michael Lynn

Michael Lynn

Study participants rated menu prices with an automatic percentage service gratuity as better deals than equivalent service-included prices when the service component of price was below the standard 15 percent tipping rate. However, the reverse was true when the service component of price was above 15 percent. Furthermore, a move from percentage service gratuity toward dollar service gratuity impeded participants’ menu price judgment. These findings provide some insights regarding which pricing alternative to tipping should be implemented if and when restaurateurs decide to abandon voluntary tipping.


More Multi-Study Articles Wanted, Michael Lynn 2017 Cornell University

More Multi-Study Articles Wanted, Michael Lynn

Michael Lynn

[Excerpt] Cornell Hospitality Quarterly (CQ) readers may have noticed that the lead article for this issue and for each of the previous two issues has been a multi-study paper. The lead article for the next issue of CQ will also be a multi-study paper, and this will be true for future issues as long as I have enough accepted multi-study papers to make it so. I want to use this editorial to explain my preference for multi-study articles and to encourage CQ authors to write and submit more of them.


Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, HaeEun Helen Chun 2017 Cornell University School of Hotel Administration

Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, Haeeun Helen Chun

Michael D. Giebelhausen

This article presents four studies that replicate and extend a recent article examining how guest participation in voluntary green programs (e.g., towel reuse) increases service satisfaction by evoking a “warm glow” response. Importantly for managers, we not only replicate across new hospitality and service contexts but also conceptualize alternative incentive paradigms, and test alternative mediators. In particular, we reconceptualize the “self-benefiting” versus “other-benefiting” incentive structure presented by Giebelhausen, Chun, Cronin, and Hult to consider “virtue,” “vice,” and “cash” incentives (i.e., three different types of self-benefiting incentives). The results provide managers with a better understanding of how they should ...


Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng 2017 Cornell University School of Hotel Administration

Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng

Chris K. Anderson

Sponsored search advertising has become a dominant form of advertising for many firms in the hospitality vertical, with Priceline and Expedia each spending in excess of US$2 billion in online advertising in 2015. Given the competition in online advertising, it has become essential for advertisers to know how effectively to allocate financial resources to keywords. Central to budget allocation for keywords is an attribution of revenue (from converted ads) to the keywords generating consumer interest. Conventional wisdom suggests several ways to attribute revenues in the sponsored search advertising domain (e.g., last-click, first & last-click, or evenly distributed approach). We ...


Beverage Bloggers: A Developing Relationship Between Wine Blogger Expertise And Twitter Followers, Byron Marlowe, Eric Adam Brown, Thomas Schrier, Tianshu Zheng 2017 Washington State University

Beverage Bloggers: A Developing Relationship Between Wine Blogger Expertise And Twitter Followers, Byron Marlowe, Eric Adam Brown, Thomas Schrier, Tianshu Zheng

Eric Adam Brown

This pilot study examines how beverage bloggers’ beverage experience and certified wine knowledge influences their wine destination recommendations on Twitter. Microblogging a wine destination through Twitter is explored in this study. In the context of social media, the role of Twitter as a microblog in promoting wine destinations is specifically examined. The present study examines the food and beverage experience and wine credentials of bloggers through survey and correlations of their wine destination recommendations, travel habits and geographic home. This exploratory study finds that different levels of wine credentials have an influence on blogger's recommendation of both international and ...


Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng 2017 Cornell University School of Hotel Administration

Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng

Articles and Chapters

Sponsored search advertising has become a dominant form of advertising for many firms in the hospitality vertical, with Priceline and Expedia each spending in excess of US$2 billion in online advertising in 2015. Given the competition in online advertising, it has become essential for advertisers to know how effectively to allocate financial resources to keywords. Central to budget allocation for keywords is an attribution of revenue (from converted ads) to the keywords generating consumer interest. Conventional wisdom suggests several ways to attribute revenues in the sponsored search advertising domain (e.g., last-click, first & last-click, or evenly distributed approach). We ...


Annual Report 2017: Innovating Across Health, Hospitality, And Design, Cornell Institute for Healthy Futures 2017 Cornell University School of Hotel Administration

Annual Report 2017: Innovating Across Health, Hospitality, And Design, Cornell Institute For Healthy Futures

CIHF Collection

We are pleased to present the Cornell Institute for Healthy Futures’ second Annual Report. The 2016-17 academic year was an exciting and busy one as we hosted the first Cornell Hospitality, Health and Design Symposium—In Search of a Healthy Future, our second Roundtable—Innovating Across Senior Living and Care and numerous panels, seminars, and workshops. We saw our network of collaborators grow to 50 Faculty Fellows, 11 Industry Scholars, 33 Academic Scholars, and two Visiting Scholars. We now have 30 videos accessible through our website. We are pleased to have seen the number of our member organizations grow to ...


Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool 2017 Ecole hôtelière de Lausanne

Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool

Articles and Chapters

Understanding measurement model specification is especially important for hospitality research due to its cross-disciplinary nature and the prevalence of measures used in the field which are often central to the formative versus reflective debate (e.g., SERVQUAL, socioeconomic status). The current study contributes to this topic by providing empirically based prescriptive advice to drive better measurement model specification. Specifically, the decision-making procedures developed by this study can complement theoretical reasons for a model choice as well as help determine a correct model choice when theories are equivocal or non-existent. This study combines actual and simulated data to show that model ...


More Multi-Study Articles Wanted, Michael Lynn 2017 Cornell University

More Multi-Study Articles Wanted, Michael Lynn

Articles and Chapters

[Excerpt] Cornell Hospitality Quarterly (CQ) readers may have noticed that the lead article for this issue and for each of the previous two issues has been a multi-study paper. The lead article for the next issue of CQ will also be a multi-study paper, and this will be true for future issues as long as I have enough accepted multi-study papers to make it so. I want to use this editorial to explain my preference for multi-study articles and to encourage CQ authors to write and submit more of them.


The Effect Of Corporate Acquisitions On Stockholder Returns In The Lodging Industry, Linda Canina 2017 Cornell University School of Hotel Administration

The Effect Of Corporate Acquisitions On Stockholder Returns In The Lodging Industry, Linda Canina

Linda Canina

We examine the stock market’s reaction to merger announcements in the lodging industry over the 1982-2000 period. Unlike the results for the overall market, we find that both the stockholders of the acquiring and target firms gain at the time of the merger announcement. In the lodging industry, mergers are positive net present value investments for bidders. Whereas for the overall market, merger bids are at the best zero net present value investments. In addition, we found that shareholders benefit from mergers in the short- (one year), medium (three year) and long-term (five-year). Lastly, the wealth gains to tender ...


Women In Hospitality Management: General Managers’ Perceptions Of Factors Related To Career Development, Judi Brownell 2017 Cornell University School of Hotel Administration

Women In Hospitality Management: General Managers’ Perceptions Of Factors Related To Career Development, Judi Brownell

Judi Brownell

A descriptive study was undertaken to learn more about women’s career development in the hospitality industry from general managers’ perspectives. The primary purpose of the study was to identify the communication skills and job-related activities that were perceived to have contributed most significantly to individuals’ advancement, and to determine any differences between men’s and women’s perceptions regarding the most essential competencies and behaviors for advancement in the hospitality industry. Both groups rated the significance of eight potential obstacles to women’s career development. Demographic information was gathered to determine whether significant differences existed between the samples of ...


Determinants Of Hotel Property Prices, John B. Corgel, Crocker H. Liu, Robert M. White 2017 Cornell University School of Hotel Administration

Determinants Of Hotel Property Prices, John B. Corgel, Crocker H. Liu, Robert M. White

Crocker H. Liu

Pricing commercial real estate has its foundations in present value theory. Recent improvements for accessing transaction data have stimulated interest in commercial property hedonic pricing models, the structures of which follow traditions in single-family real estate in that the implicit prices of property characteristics and site-specific variables represent city and national market conditions. Adding present value variables has become increasingly common to account for general market conditions. We test two hedonic pricing models; one that follows the residential tradition and another that departs by incorporating city-specific net operating incomes and the discount rates. Modeling prices in these alternative ways allows ...


Determinants Of Hotel Property Prices, John B. Corgel, Crocker H. Liu, Robert M. White 2017 Cornell University School of Hotel Administration

Determinants Of Hotel Property Prices, John B. Corgel, Crocker H. Liu, Robert M. White

Jack Corgel

Pricing commercial real estate has its foundations in present value theory. Recent improvements for accessing transaction data have stimulated interest in commercial property hedonic pricing models, the structures of which follow traditions in single-family real estate in that the implicit prices of property characteristics and site-specific variables represent city and national market conditions. Adding present value variables has become increasingly common to account for general market conditions. We test two hedonic pricing models; one that follows the residential tradition and another that departs by incorporating city-specific net operating incomes and the discount rates. Modeling prices in these alternative ways allows ...


Capacity- And Demand-Management Decisions At A Ski Resort, Madeleine E. Pullman, Gary Thompson 2017 Colorado State University

Capacity- And Demand-Management Decisions At A Ski Resort, Madeleine E. Pullman, Gary Thompson

Madeleine E. Pullman

[Excerpt] Capacity planning is a dominant issue when developing hospitality-operations strategies. From relatively small-scale settings such as restaurants to massive venues such as cruise ships and theme parks, managers face the same questions, such as: How can the service create the most revenue from a limited space and still keep the guests satisfied?; Should the business promote off-peak use at discount prices, add more capacity (at the risk of making guests feel crowded), or target marketing campaigns to those customer groups that might take advantage of underused facilities?; and Should the firm implement automated reservation technology to control queues for ...


Beverage Bloggers: A Developing Relationship Between Wine Blogger Expertise And Twitter Followers, Byron Marlowe, Eric Adam Brown, Thomas Schrier, Tianshu Zheng 2017 Washington State University

Beverage Bloggers: A Developing Relationship Between Wine Blogger Expertise And Twitter Followers, Byron Marlowe, Eric Adam Brown, Thomas Schrier, Tianshu Zheng

International Journal of Hospitality Beverage Management

This pilot study examines how beverage bloggers’ beverage experience and certified wine knowledge influences their wine destination recommendations on Twitter. Microblogging a wine destination through Twitter is explored in this study. In the context of social media, the role of Twitter as a microblog in promoting wine destinations is specifically examined. The present study examines the food and beverage experience and wine credentials of bloggers through survey and correlations of their wine destination recommendations, travel habits and geographic home. This exploratory study finds that different levels of wine credentials have an influence on blogger's recommendation of both international and ...


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