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Hospitality Administration and Management Commons

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Evaluating Event Effectiveness Across Alternate Platforms, Kristin Malek, Sarah Tanford, Seyhmus Baloglu 2018 Kansas State University

Evaluating Event Effectiveness Across Alternate Platforms, Kristin Malek, Sarah Tanford, Seyhmus Baloglu

Hospitality Faculty Publications

Organizations are rapidly adopting new technologies and have justified their return on investment by examining new attendee rates, “click throughs” on links, and company-specific metrics. Despite advances in technology and growing consumer dependence on electronics, the meeting and events industry has been slow to adopt IT advances for fear of cannibalization. The purpose of this study was to gather foundational knowledge of how various event platforms, such as face to face and online, can affect overall event effectiveness. Variables examined include attendee satisfaction, loyalty, and content retention. This research used a multimethod approach in which one experimental study and one ...


Learning To Become A Taste Expert, Kathryn A. LaTour, John A. Deighton 2018 Cornell University

Learning To Become A Taste Expert, Kathryn A. Latour, John A. Deighton

Articles and Chapters

Evidence suggests that consumers seek to become more expert about hedonic products to enhance their enjoyment of future consumption occasions. Current approaches to becoming expert center on cultivating an analytic mindset. In the present research the authors explore the benefit to enthusiasts of moving beyond analytics to cultivate a holistic style of processing. In the taste context the authors define holistic processing as non-verbal, imagery-based, and involving narrative processing. The authors conduct qualitative interviews with taste experts (Master Sommeliers) to operationalize the holistic approach to hedonic learning, and then test it against traditional analytic methods in a series of experiments ...


Learning To Become A Taste Expert, Kathryn A. LaTour, John Deighton 2018 Cornell University

Learning To Become A Taste Expert, Kathryn A. Latour, John Deighton

Working Papers

Evidence suggests that consumers seek to become more expert about hedonic products to enhance their enjoyment of future consumption occasions. Current approaches to becoming expert center on cultivating an analytic mindset. In the present research the authors explore the benefit to enthusiasts of moving beyond analytics to cultivate a holistic style of processing. In the taste context the authors define holistic processing as non-verbal, imagery-based, and involving narrative processing. The authors conduct qualitative interviews with taste experts (Master Sommeliers) to operationalize the holistic approach to hedonic learning, and then test it against traditional analytic methods in a series of experiments ...


School Of Culinary Arts & Food Technology - Summer Newsletter 2018, James Peter Murphy 2018 Dublin Institute of Technology

School Of Culinary Arts & Food Technology - Summer Newsletter 2018, James Peter Murphy

Other resources

The School of Culinary Arts and Food Technology, Summer Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed up to the Summer period of 2018. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school sponsors).


A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall 2018 Brandman University

A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall

Dissertations

Purpose: This study had two purposes. The first purpose was to determine if there is a correlation between transformational leadership behavior exhibited by the leadership team and job satisfaction among California card room casino employees. The second purpose of this study was to determine if there is a correlation between transformational, transactional, or laissez-faire leadership styles exhibited by the leadership team and job satisfaction among California card room casino employees.

Methodology: This quantitative, non-experimental, correlational study involved utilizing two Likert-type scale survey instruments to measure leadership styles and employee job satisfaction. Data was collected from 127 card room casino employees ...


An Exploratory Study In To The Money Laundering Threats, Vulnerabilities, And Controls Within The Uk Bookmaker Sector, With A Specific Focus On Fixed-Odds Betting Terminals, Kane Pepi 2018 University of Central Lancashire

An Exploratory Study In To The Money Laundering Threats, Vulnerabilities, And Controls Within The Uk Bookmaker Sector, With A Specific Focus On Fixed-Odds Betting Terminals, Kane Pepi

UNLV Gaming Research & Review Journal

The purpose of this exploratory study was to generate an understanding in to the money laundering threats, vulnerabilities and controls found within UK betting shops, with a direct focus on the exponential growth of Fixed-Odd Betting Terminals. Qualitative research methods facilitated eight semi-structured interviews with key stakeholders linked to the gambling and/or money laundering sphere. This included the Gambling Commission, Campaign for Fairer Gambling, an ex-Head of Security and Safety at a major bookmaker, and five regular Fixed-Odd Betting Terminal users. The interviews were recorded, transcribed and coded for thematic analysis, subsequently resulting in the emergence of four interesting ...


Hotel Valuation Software 5th, Version 5.1, Jan A. deRoos, Stephen Rushmore 2018 Cornell University School of Hotel Administration

Hotel Valuation Software 5th, Version 5.1, Jan A. Deroos, Stephen Rushmore

Center for Hospitality Research Tools

[Updated May 2018]

The Hotel Valuation Software, freely available from Cornell’s Center for Hospitality Research, has been updated to accomplish two goals:

  1. To reflect the many changes in the 11th Edition of the Uniform System of Accounts for the Lodging Industry (USALI)
  2. To work on any Windows, OSX, and web-based version of Excel without the use of macros or Visual Basic.

Version 5.1 of the Hotel Valuation Software provides numerous enhancements over earlier versions. In addition to a significant increase in functionality and an update to reflect the 11th edition of the USALI, Version 5.1 is compatible ...


Employee Perceptions Of The Work Environment And Customer Perceptions Of Service Quality, Vikki Vijay Vaswani 2018 Cornell University School of Hotel Administration

Employee Perceptions Of The Work Environment And Customer Perceptions Of Service Quality, Vikki Vijay Vaswani

SHA Latin Honors Theses

While research has shown there is a significant relationship between strong human resource (HR) practices and enhanced firm performance (e.g., Tracey, 2014), there is much to be learned about the processes by which this relationship is established and sustained over time. In the hospitality industry, one of the most important indicators of firm performance is customer perceptions and reactions to their service experiences. And while there is some evidence which shows that employee perceptions are significantly related to customer perceptions (e.g., Schneider and Bowen, 1995; Schneider, White, and Paul, 1998), additional inquiry is needed to examine the specific ...


Consumer Perception Of Hotel Competitive Sets, Alexa Angelica Perrucci 2018 Cornell University School of Hotel Administration

Consumer Perception Of Hotel Competitive Sets, Alexa Angelica Perrucci

SHA Latin Honors Theses

This research explores consumer perception of hotel competitive sets by analyzing TripAdvisor data collected from 11 cities internationally. The study included running regressions, generating visual displays (scatter plots and histograms), and performing K-means clustering. The results were encouraging, as the outcomes demonstrated that there is an ability to generalize consumer preference when it comes to hotel competitive sets. The research identifies a strong need for industry executives to begin focusing their attention on consumer perception when conducting competitive analysis.


Perceptions Of Mooc Utility: How Expectations Affect Perceived Outcomes Of Massive Online Open Courses, J. Bruce Tracey, Magdalena Petronella Swart, Jamie Murphy 2018 Cornell University School of Hotel Administration

Perceptions Of Mooc Utility: How Expectations Affect Perceived Outcomes Of Massive Online Open Courses, J. Bruce Tracey, Magdalena Petronella Swart, Jamie Murphy

Center for Hospitality Research Publications

Massive open online courses (MOOCs) offer a novel learning context in which participants have complete discretion regarding their engagement with the course content. Consequently, some of the participants’ individual characteristics, notably, pre-course motivation, have a considerable effect on their perceptions of the value of the course. This study finds that two contingencies—intentions regarding earning a certificate and industry experience—seem to have a negative impact on the relationships of pre-course interest and motivation with post-course utility reactions. Using survey data gathered from 593 individuals who completed “Introduction to Global Hospitality Management,” a MOOC offered by the Cornell University School ...


Best Practices For Financial Success In The Nonprofit Sector, Zach McKenzie, Benjamin Hendricks, Emily Foskey, Michelle Baria, Gabriel Walker 2018 Brigham Young University

Best Practices For Financial Success In The Nonprofit Sector, Zach Mckenzie, Benjamin Hendricks, Emily Foskey, Michelle Baria, Gabriel Walker

FHSS Mentored Research Conference

With the recent upturn in economic success over the past year, United States citizens are becoming more and more poised to contribute to nonprofits and philanthropic causes. The aim of this project was to establish the best practices for financial success in the nonprofit sector as nonprofits look for an increase of funding from this philanthropic surge. Using ratio and environmental analysis, we found several best practices that can be applied to other organizations.


Hosts E-Newsletter: Issue 7, 2018 Vocational Training Council

Hosts E-Newsletter: Issue 7

HoSTS e-Newsletter

Scholarship for HoSTS Diploma of Foundation Studies Graduates

IVE HoSTS students celebrate their success

Training ground to groom future sommeliers

Top-up degree scholarships help IVE graduates shine in the world

Overseas industry attachment is an awesome way to learn

International Exposure for HoSTS Students


Training The Multi-Generational Workforce, Jamie Fredericks 2018 Johnson & Wales University - Providence

Training The Multi-Generational Workforce, Jamie Fredericks

Hospitality Graduate Student Scholarship

The range in generations of employees is creating differences unseen in the workplace, until now. According to Keene et al. (2015), Baby Boomers were born between 1945 and 1964; Generation Xers were born between 1965 and 1980; and Millennials were born between 1981 and 1996. This broad range of ages means that employees can now be anywhere from 22 to 73 years of age. That fifty-plus-year gap is causing frustration, stress, and confusion among employees. Each generation has been influenced by certain social and economic transitions, technological advancements, and organizational developments that have led them to develop different views of ...


Glossary Of Business Evidence, Paul C. Boyd 2018 Johnson & Wales University - Providence

Glossary Of Business Evidence, Paul C. Boyd

MBA Faculty Conference Papers & Journal Articles

No abstract provided.


Indah: The Unorthodox Rise Of A Columbian Staple, Will Helms 2018 University of South Carolina

Indah: The Unorthodox Rise Of A Columbian Staple, Will Helms

Senior Theses

Over the course of several weeks, I conducted a series of observations at Indah Coffee Co. in order to better understand its marketing and interaction with the neighborhood. After observing the coffee shop several times, I consulted outside sources, a process that is considered to be in the psychological realm of “grounded theory”, constantly comparing them to my own observations. After an interview with Indah’s owner, I began compiling my findings. The following paper is an outline of my findings, including the importance of the product in the coffee industry versus other industries, the power of successful grassroots marketing ...


Cq: From The (New) Editor, J. Bruce Tracey 2018 Cornell University School of Hotel Administration

Cq: From The (New) Editor, J. Bruce Tracey

Articles and Chapters

[Excerpt] Great to be back! I am delighted to have the opportunity to take the reins of the Cornell Hospitality Quarterly (CQ) for a second term. I offer a huge and heartfelt thanks to Mike Lynn for his service and leadership. Mike has had a very successful 3 years at the helm, and his efforts have had an increasingly positive impact on the journal’s standing. The numbers look great, so the transition will be easy.


Summary Of Cq’S 2017 Submissions And Editorial Decisions, Michael Lynn 2018 Cornell University School of Hotel Administration

Summary Of Cq’S 2017 Submissions And Editorial Decisions, Michael Lynn

Articles and Chapters

[Excerpt] In 2017, the Cornell Hospitality Quarterly (CQ) received 262 new submissions with 258 receiving editorial decisions within the year. Thirty-eight manuscripts were accepted for publication last year. Some of the new submission are still under invited revision and some of the acceptances were of manuscripts originally submitted in 2016, so dividing 38 by 258 to get an acceptance rate is not fully appropriate, but it does provide a reasonable approximation of the journal’s acceptance rate. By that calculation, CQ’s acceptance rate was 15% last year. Sixty percent of new submissions were desk-rejected last year—usually within 2 ...


Organizational Downsizing: How Communication Networks Connect With Employee Performance, Alex M. Susskind, Ozias A. Moore, K. Michele Kacmar 2018 Cornell University School of Hotel Administration

Organizational Downsizing: How Communication Networks Connect With Employee Performance, Alex M. Susskind, Ozias A. Moore, K. Michele Kacmar

Center for Hospitality Research Publications

When an international hotel firm eliminated about one-quarter of the positions at its corporate headquarters, it opened a window into the turbulence that downsizing survivors experience in establishing new networks. This study shows the effects of a corporate downsizing on existing communication networks and on the employee performance that those networks support. It is in management’s interest to foster development of restored communication networks following a downsizing, because workers who feel they receive adequate job-related information are also stronger performers. Communication networks seemed to be in disarray two months after the downsizing, but employees had regained their equilibrium about ...


Back Cover, 2018 Vocational Training Council

Back Cover

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Contemporary Sashimi by ICI

國際廚藝學院炮製的當代魚生菜式


Recipe For Success 成功秘訣, ICI Editorial Team 2018 Vocational Training Council

Recipe For Success 成功秘訣, Ici Editorial Team

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Wining and dining 美酒佳餚盛會

Art on a plate 吃的意境

Cultural cooking 烹飪文化

Keeping it sweet 甜美示範


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