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Doubling Down On Goffman: A Commentary On Dmitri Shalin’S ‘Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene’, James Cosgrave 2016 Trent University

Doubling Down On Goffman: A Commentary On Dmitri Shalin’S ‘Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene’, James Cosgrave

UNLV Gaming Research & Review Journal

Erving Goffman “was not a sociologist of any particular area” (Scheff 2006: 20). He was, in fact, a sociologist of many areas: the interaction order, stigma, “total institutions,” gender, “forms of talk,” public behaviour – and gambling certainly belongs to the list. He may be better known for these other topics, but his contributions to the sociological analysis of gambling are canonical. Thus, another sociological hat can be worn. A unique, inventive social scientist, Goffman could pull off the donning of many such hats. Bucking the standard presentation of social scientific research in journal articles, Goffman was the “master of the ...


The Evolution Of The Concept Of Social Action: Parsons And Goffman, Philip Manning 2016 Cleveland State University

The Evolution Of The Concept Of Social Action: Parsons And Goffman, Philip Manning

UNLV Gaming Research & Review Journal

Goffman’s analysis of gambling is very important for our overall understanding of his work. This is because Goffman’s sociology is driven by both theoretical and ethnographic impulses, and his gambling project is the third of his three major ethnographic investigations. Goffman’s study of gambling is a key component in his sociology because it (a) develops a conceptual approach to the study of the interaction order, (b) extends Parsons’ and Merton’s analysis of social action and social control, and (c) links the microeconomic analysis of the social world that he associated with Thomas Schelling that has become ...


Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz 2016 University of Nevada, Las Vegas

Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz

UNLV Gaming Research & Review Journal

It is an all-too-common lament among sociologists that Erving Goffman, though his writings remain widely read and respected today, failed to spawn an ongoing and cohesive research tradition. His idiosyncratic methods of data collection, the uniqueness of his biographical trajectory, and even his prickly personality have all been invoked to explain the lack of a distinctly Goffmanian school of research (Gamson 1985; Scheff, Phillips, and Kincaid 2006; Smith 2006; Shalin 2014). It is also the case that micro-oriented sociologies, such as symbolic interactionism and especially ethnomethodology, have been pushed to the margins of sociology as a consequence of the ascendency ...


Goffman, Action, And Risk Society: Aesthetic Reflexivity In Late Modernity, Stephen Lyng 2016 Carthage College

Goffman, Action, And Risk Society: Aesthetic Reflexivity In Late Modernity, Stephen Lyng

UNLV Gaming Research & Review Journal

When I decided to write about edgework over twenty-five years ago, I had no idea that I had put myself on a pathway of sustained engagement with one of the most important sociologists of the twentieth century. As an academic sociologist in the early stages of my career, I felt that I had a good general understanding of Erving Goffman’s most important ideas and a proper appreciation of his unique contributions to my discipline. Although I had a certain affinity for Goffman’s brand of sociology, I deliberately avoided pressure from close friends and colleagues to become a “Goffmaniac ...


Las Vegas As A Symbol: Goffman And Competing Narratives Of Sin City, Michael Green 2016 University of Nevada, Las Vegas

Las Vegas As A Symbol: Goffman And Competing Narratives Of Sin City, Michael Green

UNLV Gaming Research & Review Journal

Dmitri Shalin has demonstrated the importance of Erving Goffman to the field of sociology, and in this case to the sociology of Las Vegas as a gambling, resort, and urban center. But Goffman also was part of a trend, or more accurately what became a trend, and he played an important role in it. When Goffman came to Las Vegas in the late 1950s and early 1960s in connection with his field work as a downtown casino dealer, “the city of non-homes,” as he called it, was at a turning point in a variety of ways. When he published his ...


Erving Goffman’S Las Vegas: From Jungle To Boardroom, David G. Schwartz 2016 UNLV

Erving Goffman’S Las Vegas: From Jungle To Boardroom, David G. Schwartz

UNLV Gaming Research & Review Journal

Sociologist Erving Goffman’s presence in Las Vegas never yielded a definitive publication. Though it informed his work about action and interaction, his time in Las Vegas—both as a blackjack dealer and a player—remains one of the great what-ifs of gambling academia. This is regrettable, not only because the field would have benefited immeasurably from the analysis of a figure of Goffman’s talent and repute, but because Goffman was in Las Vegas exactly as the city’s casino business was undergoing its most significant shift, from small-scale, syndicate-owned ventures with links to former and current illegal enterprises ...


Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene, Dmitri N. Shalin 2016 University of Nevada, Las Vegas

Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene, Dmitri N. Shalin

UNLV Gaming Research & Review Journal

This paper explores Erving Goffman’s research on gambling, the historical context within which he articulated his views on risk taking, and the contribution he made to our understanding of gambling as a stigmatized social activity. Drawing on the large database assembled in the Erving Goffman Archives, the article traces Goffman’s footprint in Las Vegas and shows the personal as well as scholarly dimensions of his interest in betting practices in entertainment venues and risk taking in society at large. The argument is made that the theory of fateful action presented in the seminal study “Where the Action Is ...


Toward A Positive And Dynamic Theory Of Leadership Development, D. Scott DeRue, Kristina Workman 2016 University of Michigan - Ann Arbor

Toward A Positive And Dynamic Theory Of Leadership Development, D. Scott Derue, Kristina Workman

Kristina Workman

In this chapter, we draw from the literature on positive organizational scholarship to inform and extend current theories and research on leadership development in organizational settings. Specifically, we highlight the value of a strengths-based approach to leadership development, draw attention to the emergence of positive cycles of leadership development, and emphasize the role of high-quality relationships and connections in facilitating leadership development. Our hope is that these theoretical insights provide the basis for new theory on cultivating extraordinary leadership capacity in organizations and stimulate future research on the positive and dynamic processes involved in leadership development.


A Relational Approach To Empowerment, Kate Walsh, Jean M. Bartunek, Catherine A. Lacey 2016 Cornell University School of Hotel Administration

A Relational Approach To Empowerment, Kate Walsh, Jean M. Bartunek, Catherine A. Lacey

Kate Walsh

[Excerpt] Empowerment in one form or another has been an increasingly prevalent concern of both academics and practitioners. Many contemporary organizational approaches to empowerment (e.g. Conger & Kanungo, 1988; Sims & Manz, 1996; Spreitzer, 1995, 1996) focus on empowering individual organizational members through leadership tactics, design of their jobs and involvement in decisions about work. In these approaches the primary emphasis tends to be on the work to be accomplished, and the focus is on the dyadic relationship between leader and subordinate. Ways of developing empowering processes by explicitly addressing organizational or group members' relationships with one another in the course of conducting the work ...


Los Precios De Los Hoteles En Un Mundo Intercommunicado, Cathy A. Enz 2016 Cornell University School of Hotel Administration

Los Precios De Los Hoteles En Un Mundo Intercommunicado, Cathy A. Enz

Cathy A. Enz

El desarrollo de internet nos ha demostrado el poder que tienen las redes de comunicación. Debido a su rapidez y agilidad, las redes de comunicación pueden ser incluso más eficaces que las burocracias monolíticas. Las empresas hoteleras han obtenido diversos resultados al intentar usar la Internet para la distribución. Si los hoteleros no entienden el comportamiento de los consumidores o los principios en que se basa la organización de la red, corren el riesgo de que intermediarios de la red les hagan perder ingresos y control sobre sus precios. Mediante este artículo quiero abrir la discusión de cómo la industria ...


Transformational Leadership In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin 2016 Cornell University School of Hotel Administration

Transformational Leadership In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin

J. Bruce Tracey

In recent years, the hospitality industry has undergone major changes both within the industry and in its operating environment. Researchers have posited that in an environment of change, as described above, a visionary, or leadership style, would be most appropriate. The study, reported here, compared the use of transformational leadership style with the more traditional transactional style, and examined the effects of transformational leadership on individual and organizational outcomes in a hotel management organization. Results suggest that transformational leadership both impacts perceptions of leadership effectiveness and subordinate satisfaction, and clarifies the direction and mission of the organization.


How Transformational Leaders Lead In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin 2016 Cornell University School of Hotel Administration

How Transformational Leaders Lead In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin

J. Bruce Tracey

The hospitality industry has undergone major changes over the last few years (Hartley - Leonard, 1993). A dynamic, changing environment may require a change-oriented, or transformational style of leadership (Tichy and Devanna, The Transformational Leader 1985). The purpose of this study was to test a process model of transformational leadership. Prior research in this area has examined relationships between transformational leadership and a limited set of dependent variables. Moreover, there has been little research on the process by which transformational leadership influences relevant outcome variables. The results showed that transformational leadership has a direct impact on perceptions of subordinate satisfaction with ...


A Scientific Approach To Managing Hospitality Operations, Gary Thompson 2016 Cornell University School of Hotel Administration

A Scientific Approach To Managing Hospitality Operations, Gary Thompson

Gary Thompson

[Excerpt] If you have picked up this book, chances are good that you are either working in the hospitality industry or considering a hospitality position. Great choice! This chapter discusses you as a candidate for employment or advancement in the hospitality industry. Future chapters examine the many aspects of hospitality operations; but, so that you can develop your own competitive advantage, let's start with you. First, we offer a take at what companies are looking for from potential employees. Then, we switch the lens and review the changing nature of careers and what you should look for from a ...


Beyond Gratitude And Gratuity: A Meta-Analytic Review Of The Predictors Of Restaurant Tipping, Michael Lynn, Michael McCall 2016 Cornell University

Beyond Gratitude And Gratuity: A Meta-Analytic Review Of The Predictors Of Restaurant Tipping, Michael Lynn, Michael Mccall

Michael Lynn

Every year consumers voluntarily give away billions of dollars to service workers in the form of tips. The voluntary nature of tipping raises interesting questions about why people tip and what factors influence their tipping decisions. These questions are addressed in a review of theoretical work on tipping and in a meta-analysis of 22 published and 14 unpublished studies examining the predictors of tip size in restaurant settings. Our findings suggest that tipping is predominantly affected by social expectations, server attractiveness, server friendliness and customer mood. Service quality and cost considerations appear to have only weak effects on tipping. The ...


Why Are We More Likely To Tip Some Service Occupations Than Others? Theory, Evidence, And Implications, Michael Lynn 2016 Cornell University

Why Are We More Likely To Tip Some Service Occupations Than Others? Theory, Evidence, And Implications, Michael Lynn

Michael Lynn

Ideas about why consumers tip some service occupations more often than others are tested using occupation scores derived from online ratings of 122 service occupations. Results indicate that U.S. consumers are more likely to tip occupations for which (i) workers’ performances can be more easily evaluated by consumers than by managers, (ii) workers provide customized service, (iii) workers’ income, skill and needed judgment are low, and (iv) workers are less happy than customers during the service encounter. Occupations with greater frequency of customer patronage and/or greater likelihood of encountering the same service provider on multiple service occasions are ...


Beyond Gratitude And Gratuity: A Meta-Analytic Review Of The Predictors Of Restaurant Tipping, Michael Lynn, Michael McCall 2016 Cornell University

Beyond Gratitude And Gratuity: A Meta-Analytic Review Of The Predictors Of Restaurant Tipping, Michael Lynn, Michael Mccall

Michael Lynn

Every year consumers voluntarily give away billions of dollars to service workers in the form of tips. The voluntary nature of tipping raises interesting questions about why people tip and what factors influence their tipping decisions. These questions are addressed in a review of theoretical work on tipping and in a meta-analysis of 22 published and 14 unpublished studies examining the predictors of tip size in restaurant settings. Our findings suggest that tipping is predominantly affected by social expectations, server attractiveness, server friendliness and customer mood. Service quality and cost considerations appear to have only weak effects on tipping. The ...


An Application Of Bootstrapping For Determining A Decision Rule For Site Location, Paul P. Biemer, Sheryl E. Kimes 2016 New Mexico State University, Las Cruces

An Application Of Bootstrapping For Determining A Decision Rule For Site Location, Paul P. Biemer, Sheryl E. Kimes

Sheryl E. Kimes

This article provides a general methodology for determining and evaluating a decision rule for hotel site location. Given (a) an indicator of hotel success, (b) an ideal decision rule based on this indicator if it were known without error, and (c) a model for predicting the value of the success indicator at a proposed site, we propose a procedure for finding the optimal model-based decision rule for any specified optimality criterion and for evaluating the worth of the rule. The methodology is based on the statistical technique called bootstrapping. This method reduces the bias of conventional methods of estimation that ...


Environmental Implications Of Hotel Growth In China: Integrating Sustainability With Hotel Development, Gert Noordzy, Eric Ricaurte, Georgette James, Meng Wu 2016 Northside Consulting

Environmental Implications Of Hotel Growth In China: Integrating Sustainability With Hotel Development, Gert Noordzy, Eric Ricaurte, Georgette James, Meng Wu

Center for Hospitality Research Reports

China has embarked on the largest program of new hotel construction the world has ever seen. Even though the nation’s growth rate has eased somewhat in the past year, China’s hotel development continues at a pace that would see at least three new 150+ room hotels open every day for the next 25 years.1 Even if the industry does not continue to expand at this rate, China’s hotel growth carries substantial consequences in terms of increases in energy and water consumption, and an expanding carbon footprint. In this paper, we outline the dimensions of this issue ...


The International Hotel Management Agreement: Origins, Evolution, And Status, Michael Evanoff 2016 Cornell University School of Hotel Administration

The International Hotel Management Agreement: Origins, Evolution, And Status, Michael Evanoff

Center for Hospitality Research Reports

The hotel management agreement is now universally accepted as a tool to link hotel operators with investors who wish to develop and own hotels. Hotels are operated under management agreements in all parts of the world, and the same principal issues are present in any negotiation between operator and owner.1 As I discuss in this paper, agreements in the United States differ somewhat from those used in other parts of the world. In this report, I review the origins and evolution of the international hotel management agreement, and discuss the deal points that are commonly found in such agreements ...


Authenticity In The Country Music Industry, Alyssa Johnson 2016 University of South Carolina - Columbia

Authenticity In The Country Music Industry, Alyssa Johnson

Theses and Dissertations

When researching the country music industry, it is impossible to avoid certain words—authenticity, sincerity, tradition—as a country music consumer, I have personally noticed these themes appearing frequently. As a consumer, I have been confused by the images that I’ve observed in country music scholarship and journalism based on tradition or authenticity (or, more often, the lack thereof). There is serious reverence for certain people, places, and things in country music. The Grand Ole Opry, the “legends” of the industry, and Nashville itself are treated with the utmost respect because of the roles that they’ve played in ...


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