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Entry Fees As A Responsible Gambling Tool: An Economic Analysis, Kahlil Philander 2017 Washington State University

Entry Fees As A Responsible Gambling Tool: An Economic Analysis, Kahlil Philander

UNLV Gaming Research & Review Journal

Entry fees or levies have received increased interest as a responsible gambling tool and have been implemented or proposed in an increasing number of jurisdictions. Using comparative statics, this study applies economic theory to understand the distributional consequences of entry fees on players with and without gambling related problems. Overall, it appears that there is relatively weak theoretical support for entry fees’ use as responsible gambling tool as they primarily distort the demand of more price sensitive recreational gamblers. This creates a potentially large dead weight loss in the economy, and likely increases the share of revenue from players with ...


Customer Preferences And Opaque Intermediaries, Xiaoqing (Kristine) Xie, Chris K. Anderson, Rohit Verma 2017 China Europe International Business School

Customer Preferences And Opaque Intermediaries, Xiaoqing (Kristine) Xie, Chris K. Anderson, Rohit Verma

Rohit Verma

Using two choice-based experiments, we evaluate consumer preferences hotel attributes for firms selling hotel rooms across three online distribution channel formats: full information, semi-opaque, and opaque online travel agents. A multinomial logit model is used to analyze the experimental data and measure consumer trade-offs between price and other product attributes. We then use these preferences to determine optimal channel selling strategies. Our optimal channel strategies illustrate under what conditions firms should add opaque distribution channels and the resulting incremental revenue obtained with the setting of optimal channel specific prices. We deploy two choice-based experiments, traditional and menu-based, in an effort ...


Customer Preferences And Opaque Intermediaries, Xiaoqing (Kristine) Xie, Chris K. Anderson, Rohit Verma 2017 China Europe International Business School

Customer Preferences And Opaque Intermediaries, Xiaoqing (Kristine) Xie, Chris K. Anderson, Rohit Verma

Chris K. Anderson

Using two choice-based experiments, we evaluate consumer preferences hotel attributes for firms selling hotel rooms across three online distribution channel formats: full information, semi-opaque, and opaque online travel agents. A multinomial logit model is used to analyze the experimental data and measure consumer trade-offs between price and other product attributes. We then use these preferences to determine optimal channel selling strategies. Our optimal channel strategies illustrate under what conditions firms should add opaque distribution channels and the resulting incremental revenue obtained with the setting of optimal channel specific prices. We deploy two choice-based experiments, traditional and menu-based, in an effort ...


Applying Communication Technology: Introducing Email And Instant Messaging In The Hospitality Curriculum, Amy Newman, Judi Brownell 2017 Cornell University School of Hotel Administration

Applying Communication Technology: Introducing Email And Instant Messaging In The Hospitality Curriculum, Amy Newman, Judi Brownell

Judi Brownell

Research has documented the importance and multiple uses of email and instant messaging (IM) in today’s organizations. Although companies grapple with issues related to these technologies, researchers estimate that hospitality organizations are increasingly dependent on electronic communication for internal and external communication. The authors recommend a way for hospitality educators to prepare students for their future responsibilities. The knowledge and skills required to address individual and corporate-level challenges are presented in the form of a portable course unit that can be integrated into hospitality classes in a variety of disciplines.


Educators As Leaders: Perspectives On Teaching And The Ethics Associated With Culinary Sustainability, Deborah N. Smith 2017 Kennesaw State University

Educators As Leaders: Perspectives On Teaching And The Ethics Associated With Culinary Sustainability, Deborah N. Smith

Siegel Institute Ethics Research Scholars

In this qualitative pilot study, the author conducts research on chef educators and their background and interest in, preparation for, and comfort level with teaching college students about culinary sustainability. Five chef educators teaching in a culinary/hospitality program were interviewed about their personal and professional experiences with culinary sustainability. Two broad themes emerged from the data. First, initial exposure of participants to culinary sustainability was impactful and led to subsequent internalized, habitual practices. Two sub-themes under this first finding were related to the influence of early family and early career experiences. Second, continued learning about sustainable culinary practices is ...


The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park 2017 Cornell University School of Hotel Administration

The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park

Andrey D. Ukhov

This study examines the effect of cost of living (COL) on employee wages in the hotel industry. Although prior research clearly indicates that COL and wages are positively related, there is a lack of research explicitly considering the specific nature of the relationship between COL and wages, and potential moderators to the relationship. Using a dataset containing information on 97 jobs over 67 cities, our study shows that while there is a positive effect of COL on wages, the adjustment is not equal in magnitude to the difference that the COL levels would indicate. Furthermore, the effect of COL decreases ...


Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, HaeEun Helen Chun 2017 Cornell University School of Hotel Administration

Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, Haeeun Helen Chun

HaeEun Helen Chun

This article presents four studies that replicate and extend a recent article examining how guest participation in voluntary green programs (e.g., towel reuse) increases service satisfaction by evoking a “warm glow” response. Importantly for managers, we not only replicate across new hospitality and service contexts but also conceptualize alternative incentive paradigms, and test alternative mediators. In particular, we reconceptualize the “self-benefiting” versus “other-benefiting” incentive structure presented by Giebelhausen, Chun, Cronin, and Hult to consider “virtue,” “vice,” and “cash” incentives (i.e., three different types of self-benefiting incentives). The results provide managers with a better understanding of how they should ...


Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool 2017 Ecole hôtelière de Lausanne

Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool

Michael C. Sturman

Understanding measurement model specification is especially important for hospitality research due to its cross-disciplinary nature and the prevalence of measures used in the field which are often central to the formative versus reflective debate (e.g., SERVQUAL, socioeconomic status). The current study contributes to this topic by providing empirically based prescriptive advice to drive better measurement model specification. Specifically, the decision-making procedures developed by this study can complement theoretical reasons for a model choice as well as help determine a correct model choice when theories are equivocal or non-existent. This study combines actual and simulated data to show that model ...


The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park 2017 Cornell University School of Hotel Administration

The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park

Michael C. Sturman

This study examines the effect of cost of living (COL) on employee wages in the hotel industry. Although prior research clearly indicates that COL and wages are positively related, there is a lack of research explicitly considering the specific nature of the relationship between COL and wages, and potential moderators to the relationship. Using a dataset containing information on 97 jobs over 67 cities, our study shows that while there is a positive effect of COL on wages, the adjustment is not equal in magnitude to the difference that the COL levels would indicate. Furthermore, the effect of COL decreases ...


Summary Of Cq’S 2016 Submissions And Editorial Decisions, Michael Lynn 2017 Cornell University

Summary Of Cq’S 2016 Submissions And Editorial Decisions, Michael Lynn

Michael Lynn

[Excerpt] In 2016, Cornell Hospitality Quarterly (CQ) received 280 new submissions with 271 receiving editorial decisions within the year. Twenty-five submissions were accepted for publication last year. Some of the new submissions are still under invited revision and some of the acceptances were of manuscripts originally submitted in 2015, so dividing 25 by 271 to get an acceptance rate is not fully appropriate, but it does provide a reasonable approximation of the journal’s acceptance rate. By that calculation, CQ’s acceptance rate is 9%. Other, more complicated but arguably more appropriate calculations put the journal’s acceptance rate at ...


The Effects Of Service Charges Versus Service-Included Pricing On Deal Perception, Shuo Wang, Michael Lynn 2017 The Chinese University of Hong Kong

The Effects Of Service Charges Versus Service-Included Pricing On Deal Perception, Shuo Wang, Michael Lynn

Michael Lynn

Study participants rated menu prices with an automatic percentage service gratuity as better deals than equivalent service-included prices when the service component of price was below the standard 15 percent tipping rate. However, the reverse was true when the service component of price was above 15 percent. Furthermore, a move from percentage service gratuity toward dollar service gratuity impeded participants’ menu price judgment. These findings provide some insights regarding which pricing alternative to tipping should be implemented if and when restaurateurs decide to abandon voluntary tipping.


More Multi-Study Articles Wanted, Michael Lynn 2017 Cornell University

More Multi-Study Articles Wanted, Michael Lynn

Michael Lynn

[Excerpt] Cornell Hospitality Quarterly (CQ) readers may have noticed that the lead article for this issue and for each of the previous two issues has been a multi-study paper. The lead article for the next issue of CQ will also be a multi-study paper, and this will be true for future issues as long as I have enough accepted multi-study papers to make it so. I want to use this editorial to explain my preference for multi-study articles and to encourage CQ authors to write and submit more of them.


Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, HaeEun Helen Chun 2017 Cornell University School of Hotel Administration

Replicating And Extending Our Understanding Of How Managers Can Adjust The “Warm Glow Thermostat”, Michael D. Giebelhausen, Haeeun Helen Chun

Michael D. Giebelhausen

This article presents four studies that replicate and extend a recent article examining how guest participation in voluntary green programs (e.g., towel reuse) increases service satisfaction by evoking a “warm glow” response. Importantly for managers, we not only replicate across new hospitality and service contexts but also conceptualize alternative incentive paradigms, and test alternative mediators. In particular, we reconceptualize the “self-benefiting” versus “other-benefiting” incentive structure presented by Giebelhausen, Chun, Cronin, and Hult to consider “virtue,” “vice,” and “cash” incentives (i.e., three different types of self-benefiting incentives). The results provide managers with a better understanding of how they should ...


Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng 2017 Cornell University School of Hotel Administration

Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng

Chris K. Anderson

Sponsored search advertising has become a dominant form of advertising for many firms in the hospitality vertical, with Priceline and Expedia each spending in excess of US$2 billion in online advertising in 2015. Given the competition in online advertising, it has become essential for advertisers to know how effectively to allocate financial resources to keywords. Central to budget allocation for keywords is an attribution of revenue (from converted ads) to the keywords generating consumer interest. Conventional wisdom suggests several ways to attribute revenues in the sponsored search advertising domain (e.g., last-click, first & last-click, or evenly distributed approach). We ...


Beverage Bloggers: A Developing Relationship Between Wine Blogger Expertise And Twitter Followers, Byron Marlowe, Eric Adam Brown, Thomas Schrier, Tianshu Zheng 2017 Washington State University

Beverage Bloggers: A Developing Relationship Between Wine Blogger Expertise And Twitter Followers, Byron Marlowe, Eric Adam Brown, Thomas Schrier, Tianshu Zheng

Eric Adam Brown

This pilot study examines how beverage bloggers’ beverage experience and certified wine knowledge influences their wine destination recommendations on Twitter. Microblogging a wine destination through Twitter is explored in this study. In the context of social media, the role of Twitter as a microblog in promoting wine destinations is specifically examined. The present study examines the food and beverage experience and wine credentials of bloggers through survey and correlations of their wine destination recommendations, travel habits and geographic home. This exploratory study finds that different levels of wine credentials have an influence on blogger's recommendation of both international and ...


Annual Report 2017: Innovating Across Health, Hospitality, And Design, Cornell Institute for Healthy Futures 2017 Cornell University School of Hotel Administration

Annual Report 2017: Innovating Across Health, Hospitality, And Design, Cornell Institute For Healthy Futures

CIHF Collection

We are pleased to present the Cornell Institute for Healthy Futures’ second Annual Report. The 2016-17 academic year was an exciting and busy one as we hosted the first Cornell Hospitality, Health and Design Symposium—In Search of a Healthy Future, our second Roundtable—Innovating Across Senior Living and Care and numerous panels, seminars, and workshops. We saw our network of collaborators grow to 50 Faculty Fellows, 11 Industry Scholars, 33 Academic Scholars, and two Visiting Scholars. We now have 30 videos accessible through our website. We are pleased to have seen the number of our member organizations grow to ...


Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool 2017 Ecole hôtelière de Lausanne

Not Merely A Matter Of Drawing Arrows: The Empirical Consequences Of Measurement Model Specification And Recommendations For Practice, Elisa K. Chan, Michael C. Sturman, Sanghee Park, Chelsea Vanderpool

Articles and Chapters

Understanding measurement model specification is especially important for hospitality research due to its cross-disciplinary nature and the prevalence of measures used in the field which are often central to the formative versus reflective debate (e.g., SERVQUAL, socioeconomic status). The current study contributes to this topic by providing empirically based prescriptive advice to drive better measurement model specification. Specifically, the decision-making procedures developed by this study can complement theoretical reasons for a model choice as well as help determine a correct model choice when theories are equivocal or non-existent. This study combines actual and simulated data to show that model ...


More Multi-Study Articles Wanted, Michael Lynn 2017 Cornell University

More Multi-Study Articles Wanted, Michael Lynn

Articles and Chapters

[Excerpt] Cornell Hospitality Quarterly (CQ) readers may have noticed that the lead article for this issue and for each of the previous two issues has been a multi-study paper. The lead article for the next issue of CQ will also be a multi-study paper, and this will be true for future issues as long as I have enough accepted multi-study papers to make it so. I want to use this editorial to explain my preference for multi-study articles and to encourage CQ authors to write and submit more of them.


Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng 2017 Cornell University School of Hotel Administration

Multi-Click Attribution In Sponsored Search Advertising: An Empirical Study In Hospitality Industry, Chris K. Anderson, Ming Cheng

Articles and Chapters

Sponsored search advertising has become a dominant form of advertising for many firms in the hospitality vertical, with Priceline and Expedia each spending in excess of US$2 billion in online advertising in 2015. Given the competition in online advertising, it has become essential for advertisers to know how effectively to allocate financial resources to keywords. Central to budget allocation for keywords is an attribution of revenue (from converted ads) to the keywords generating consumer interest. Conventional wisdom suggests several ways to attribute revenues in the sponsored search advertising domain (e.g., last-click, first & last-click, or evenly distributed approach). We ...


The Effect Of Corporate Acquisitions On Stockholder Returns In The Lodging Industry, Linda Canina 2017 Cornell University School of Hotel Administration

The Effect Of Corporate Acquisitions On Stockholder Returns In The Lodging Industry, Linda Canina

Linda Canina

We examine the stock market’s reaction to merger announcements in the lodging industry over the 1982-2000 period. Unlike the results for the overall market, we find that both the stockholders of the acquiring and target firms gain at the time of the merger announcement. In the lodging industry, mergers are positive net present value investments for bidders. Whereas for the overall market, merger bids are at the best zero net present value investments. In addition, we found that shareholders benefit from mergers in the short- (one year), medium (three year) and long-term (five-year). Lastly, the wealth gains to tender ...


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