Chr Reports Compendium 2018, 2018 Cornell University School of Hotel Administration
Chr Reports Compendium 2018, Center For Hospitality Research
Center for Hospitality Research Publications
The 2018 CHR Compendium provides a summary of the Cornell Hospitality Reports published by the faculty of the School of Hotel Administration in the Cornell SC Johnson College of Business. The compendium also includes articles published in the Cornell Hospitality Quarterly, the school’s journal of applied research. Sorted by topic, the reports and articles contain direct implications for hospitality executives and those in related industries. CHR Reports are available for download at no charge.
Is It Possible To Achieve Long-Term Benefits By Betting On Casino Games, 2018 Selected Works
Is It Possible To Achieve Long-Term Benefits By Betting On Casino Games, Sophie Connah
What To Know Before Playing Bingo, 2018 Selected Works
What To Know Before Playing Bingo, Sophie Connah
Living Without Otas—Goodbye Columbus: Putting The Jenie Back In The Bottle, 2018 Cornell University School of Hotel Administration
Living Without Otas—Goodbye Columbus: Putting The Jenie Back In The Bottle, Chris K. Anderson, Saram Han
Articles and Chapters
A recent Cornell Hospitality Quarterly article highlighted a unique natural experiment where an entire city had all its hotel delisted from all online travel agents for more than 4 years. The article provides great background to the delisting and highlights the impacts on hotel revenue and accommodation taxes for the county. The article estimates that even though the hotels relisted at all online travel agents (OTAs), there was a substantial gain to both hotels and accommodation tax collectors during the OTA delisting period. The impact estimates are based solely on the loss of demand realized in neighboring Phenix City, AL ...
Cq Reviewers’ Reactions To My Editorial Policies, 2018 Cornell University School of Hotel Administration
Cq Reviewers’ Reactions To My Editorial Policies, Michael Lynn
Articles and Chapters
[Excerpt] Peer review is an important part of the scientific process. It helps to separate good research from bad so that scarce journal pages and readers’ attention go the former rather than the latter. As editor of Cornell Hospitality Quarterly (CQ), I am particularly dependent on reviewers’ help because CQ is a cross-disciplinary journal whose submissions cover literatures and methodologies that vastly exceed my ken.
Meeting The Competency Needs Of Global Leaders: A Partnership Approach, 2018 Cornell University School of Hotel Administration
Meeting The Competency Needs Of Global Leaders: A Partnership Approach, Judi Brownell
This article concludes that common competencies, the fundamental knowledge and skills developed in traditional educational environments, are necessary but insufficient in the preparation of global leaders. Rather, human resource professionals, in partnership with management educators, are best positioned to identify and facilitate global leadership excellence by focusing on the identification and development of key personal characteristics or distinctive competencies. In particular, global leaders must be men and women of sound character. We further propose that "distinctive competencies" are best assessed through experience in the field. Recommendations are offered as to how competency-based leadership development can be designed to address both ...
A Look At The Relationship Between Service Failures, Guest Satisfactions, And Repeat-Patronage Intentions Of Casual Dining Guests, Alex Susskind, Anthony Viccari
Service recovery is essential to maintaining guest satisfaction in the event of a service failure. However, restaurateurs must approach service recovery in the appropriate context, because guests give differential consideration to different types of problems. Without doubt, a restaurant’s failure to serve food correctly is viewed as the most serious type of failure, and a food problem coupled with a service failure makes matters even worse. However, service failures by themselves are soon forgiven if the recovery is properly handled. Oddly, the least important type of failure, that of atmosphere (e.g., design, noise level), is most likely to ...
Leveraging Health Capital At The Workplace: An Examination Of Health Reporting Behavior Among Latino Immigrant Restaurant Workers In The United States, Shannon Gleeson
This article examines the choices made by a sample of Latino immigrant restaurant workers in regard to their health management, particularly in response to illness and injury. I draw on 33 interviews with kitchen staff employed in the mainstream restaurant industry in San Jose, California, and Houston, Texas, in 2006 and 2007. I argue that workers must consider complex power relationships at work in weighing the advantages of calling in sick, using protective equipment, seeking medical care, or filing a workers' compensation claim. These decisions implicate direct and opportunity costs, such as risk of job loss and missed opportunities for ...
Digesting The Disaster: Understanding The Boom Of Refugee Food Entrepreneurship In The Face Of Increasing Xenophobia, Sonia De Mello
Scripps Senior Theses
Over the last few years, we are seeing an emergence of new food entrepreneurship across the globe. In the context of the Syrian refugee crisis, these food-related social enterprises are not only providing job opportunities to refugees but they are also increasing awareness about their cause and creating new narratives surrounding their arrival. This present study seeks to contribute to the knowledge surrounding refugees and entrepreneurship by explaining how several refugee food enterprises have gained great popularity despite greater nationalism and xenophobia. In the analysis of food entrepreneurship, one finds that this phenomenon is able to partly fill the void ...
School Of Culinary Arts & Food Technology - Winter Newsletter 2017, 2017 Dublin Institute of Technology
School Of Culinary Arts & Food Technology - Winter Newsletter 2017, James Peter Murphy
The School of Culinary Arts and Food Technology, Winter Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed leading up to the Winter period of 2017. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' Friends of Culinary Arts (sponsors).
Testing The Measurement Invariance Of Data From The Utrecht Work Engagement Scale By Generational Cohort For Employees In The Leisure And Hospitality Industry, Greggory Keiffer
Human Resource Development Theses and Dissertations
Group comparison in social science research is a common and informative practice. The establishment of measurement invariance between groups is a statistical prerequisite before making group mean comparisons; however, researchers often do not include measurement invariance assessments before making group comparisons. The current study assessed the measurement invariance for data from the short version of the Utrecht Work Engagement Scale (UWES-9) for the generational cohort groups of Boomers and Millennials within the leisure and hospitality industry. Group equivalency was determined by utilizing propensity score matching before conducting measurement invariance assessments through the confirmatory factor analysis technique. Measurement invariance results between ...
What Does It Mean To Follow? An Exploration Of A Followership Profile In Hospitality And Tourism, 2017 East Carolina University
What Does It Mean To Follow? An Exploration Of A Followership Profile In Hospitality And Tourism, Cynthia S. Deale, Donald G. Schoffstall, Eric Adam Brown
Eric A. Brown
Although leadership has received considerable attention from many scholars, much less research has focused on those who follow leaders; yet, followers contribute much to the success of an organization. This study explored the followership profiles of stakeholders in hospitality and tourism education. The findings summarize the followership dimensions of a sample of hospitality students, educators, and industry professionals. For each of the five followership dimensions the mean scores for industry professionals were rated higher when compared with students and educators, with courage to participate in transformation being the highest rated among all three groups. Implications for hospitality education are presented.
Making A Meal: On-Campus Dining Is About To Change, 2017 Iowa State University
Making A Meal: On-Campus Dining Is About To Change, Hannah Olson, Kaley Lempke
Mohamed Ali (of no relation to the boxer) began as head of ISU Dining in January of 2016. He felt he came into a broken system and was ready for change.
Intercultural Communication In The Hospitality And Tourism Industry: A Study Of Message Design Logic Across Two Cultures, 2017 Cornell University School of Hotel Administration
Intercultural Communication In The Hospitality And Tourism Industry: A Study Of Message Design Logic Across Two Cultures, Rachelle Ng
SHA Latin Honors Theses
This research explores the relationship between cultural background and communication to increase understanding of intercultural workplaces in the hospitality and tourism industry. Questionnaires were given to industry workers in the United States and Singapore to survey their communication styles and communication preferences. This study reveals that industry workers in the United States and in Singapore differed in the messages they sent but shared similar perception of messages. Results also show a modification in communication strategies used by the Singaporean group when the message recipient’s power status changed from a supervisor to subordinate while the American group remained consistent. The ...
Airbnb Regulations And Hotel Stock Prices, 2017 Cornell University School of Hotel Administration
Airbnb Regulations And Hotel Stock Prices, Shaun Guanghui Yan
SHA Latin Honors Theses
Using a hand-collected dataset of articles from Business Source Complete, I test the effects of news related to Airbnb regulations on hotel stock prices. Interestingly, the positivity of the article content and titles have little effect on the weekly hotel stock prices. Rather, it is the presence of any articles in a week that negatively affects hotel stock prices. Additionally, the number of articles in a week does not intensify the effect on stock prices. Articles from low-profile publications are a much stronger predictor of returns than high-profile publication articles, and newspaper articles are a stronger predictor than non-newspaper articles.
Hotel Sustainability Benchmarking Index 2017: Energy, Water, And Carbon, Eric Ricaurte
Center for Hospitality Research Publications
This report presents the results of the fourth annual Cornell Hotel Sustainability Benchmarking (CHSB) study, an update to last year’s CHSB2016 study, which was undertaken as a collaborative effort of the Cornell University Center for Hospitality Research, hotel participants, Greenview, and an industry advisory group. This report with historical trends and its accompanying index are intended to advance the knowledge base and data sets for benchmarking activities relating to energy, water, and greenhouse gas emissions for the industry’s benefit. The data sets remain freely available for download from the Cornell Center for Hospitality Research. This fourth study builds ...
Hosts E-Newsletter: Issue 6, 2017 Vocational Training Council
Hosts E-Newsletter: Issue 6
Social Media Expert from Singapore Visits HoSTS
HoSTS Mentorship Programme
Spanish Wine Expert at HoSTS Workshop
French Vineyard Tour
Distinguished Lecturer Series
HoSTS Career Expo 2017
The World Association of Chefs Societies, Young Chef Forum 2016 in Greece
Hosts E-Newsletter: Issue 5, 2017 Vocational Training Council
Hosts E-Newsletter: Issue 5
Trainer of the UK’s royal butlers coaches IVE hotel students
IVE tourism student wins national competition
IVE Career Expo presents ample job opportunities to students
Overseas industrial attachment for IVE students in Japan
Top-up degree articulation agreements
Lady Ivy Wu Scholarship: One-term exchange to Brisbane, Australia
Dubai, United Arab Emirates
HoSTS students international exposure
Hosts E-Newsletter: Issue 4, 2017 Vocational Training Council
Hosts E-Newsletter: Issue 4
Renowned Hospitality Educator Visited HoSTS
Youth Development Program for HoSTS Foundation Diploma Graduates
Scholarships for HoSTS students to pursue top-up degrees
HoSTS Students received Outstanding Trainee Awards
The best ever learning experience in France
HoSTS’ One-Term Exchange in the UK
HoSTS Students Explore the World!
Hosts E-Newsletter: Issue 3, 2017 Vocational Training Council
Hosts E-Newsletter: Issue 3
Master Class: Renowned Bordeaux Wine Expert at HoSTS Workshop
HoSTS Broadens International Network; Expands Students’ International Exposure
Career Exploration Programme for Youth
HoSTS students designed “Barrier-Free” tour routes
HoSTS Mentees’ Sharing