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Hospitality Administration and Management Commons

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The Process Of Applying For A License In A New Gaming Jurisdiction: Do’S And Don’Ts, Eugene Christiansen, Kimberly Copp 2014 University of Nevada, Las Vegas

The Process Of Applying For A License In A New Gaming Jurisdiction: Do’S And Don’Ts, Eugene Christiansen, Kimberly Copp

UNLV Gaming Research & Review Journal

No abstract provided.


Licensing Vip-Room Contractors Or Gaming Promoters In Macao: The Status Quo And Improvement, Changbin Wang 2014 University of Nevada, Las Vegas

Licensing Vip-Room Contractors Or Gaming Promoters In Macao: The Status Quo And Improvement, Changbin Wang

UNLV Gaming Research & Review Journal

No abstract provided.


Exploring The Relationship Between Race And Sports Book Wagering Activity And Daily Slot And Table Game Play, Anthony F. Lucas 2014 University of Nevada, Las Vegas

Exploring The Relationship Between Race And Sports Book Wagering Activity And Daily Slot And Table Game Play, Anthony F. Lucas

UNLV Gaming Research & Review Journal

Using performance data from three Las Vegas hotel-casinos, time series regression models were employed to better understand the relationship between race and sports book wagering volumes, and slot and table game play. Variables representing both race and sports book wagering volumes failed to produce statistically significant effects in seven of twelve hypothesis tests, within models designed to explain the daily variation in slot and table game play. The results directly extend the work of Abarbanel, Lucas and Singh (2011) by examining the relationship between book wagering levels and table game play, and provide additional empirical tests of the Full Service ...


Are Canadian First Nations Casinos Truly ‘A Sure Thing’? Appraising First Nations Casino In Ontario, Saskatchewan, And Alberta, 2006-2010, Yale D. Belanger Dr. 2014 University of Nevada, Las Vegas

Are Canadian First Nations Casinos Truly ‘A Sure Thing’? Appraising First Nations Casino In Ontario, Saskatchewan, And Alberta, 2006-2010, Yale D. Belanger Dr.

UNLV Gaming Research & Review Journal

To date a dearth of data has made it difficult to evaluate the success of First Nations casinos in Canada. This paper remedies the situation by presenting a three-province overview (Ontario, Saskatchewan and Alberta) of existing First Nations gaming models. The goal is to highlight the exigencies of each provincial gaming model and to develop a better understanding of what works best for First Nations leaders interested in expanding current operations, and for those seeking entry into the gaming market.


Social And Economic Changes On American Indian Reservations In California: An Examination Of Twenty Years Of Tribal Government Gaming, Randall Akee, Katherine Spilde PhD, Jonathan B. Taylor 2014 University of Nevada, Las Vegas

Social And Economic Changes On American Indian Reservations In California: An Examination Of Twenty Years Of Tribal Government Gaming, Randall Akee, Katherine Spilde Phd, Jonathan B. Taylor

UNLV Gaming Research & Review Journal

No abstract provided.


What Happened To Atlantic City’S Gaming Volume?, Toni Repetti, Soyeon Jung 2014 University of Nevada, Las Vegas

What Happened To Atlantic City’S Gaming Volume?, Toni Repetti, Soyeon Jung

UNLV Gaming Research & Review Journal

Atlantic City casinos were hit by the 2007-2009 recession and the addition of legalized gaming in Pennsylvania at about the same time. Results of this study show the opening of the first three Pennsylvania casinos significantly decreased slot coin-in in Atlantic City while the legalization of table games and the opening of the fourth casino significantly decreased table games drop. After taking this into account, the recession had no significant effect on Atlantic City casino volume. To counteract decreased volumes, casino management needs to understand how much gaming volume they are losing to competition and how much to the recession.


Integrating Organisational Change Management And Customer Relationship Management In A Casino, Charlie Chi Cong Mai, Chad Perry, Erwin Loh 2014 University of Nevada, Las Vegas

Integrating Organisational Change Management And Customer Relationship Management In A Casino, Charlie Chi Cong Mai, Chad Perry, Erwin Loh

UNLV Gaming Research & Review Journal

This research aims to solve the problem: how can casinos manage organizational change programs, and internal and external customer relationship management (CRM) programs? To find a solution, it uses two stages of qualitative methods: convergent interviewing and case research about four departments of a casino in Australia. After a thorough data analysis of documents and interview data, 12 themes were identified and they led to the development of a model of how organizational change management and CRM can be integrated to improve initiatives in organisations such as casinos. The model has seven core elements: vision, key challenge, objective, measure, strategy ...


Annual Impact Of Paid Internship Programs At A Hospitality Management Program – A Case Of The Largest Hospitality Management Program In North America, Robertico Croes, Tadayuki Hara 2014 Yamaguchi University

Annual Impact Of Paid Internship Programs At A Hospitality Management Program – A Case Of The Largest Hospitality Management Program In North America, Robertico Croes, Tadayuki Hara

Journal of Tourism Economics, Policy and Hospitality Management

Hospitality management programs across the nation increasingly favor internship programs in their academic curriculum. Internships play an important role in the reputation of academic program by widening the network with the industry and recruiting prospective students. However, little consideration has been given to the economic impact prompted by internship programs. This study focuses on the economic impact of paid internship over a regional economy. Paid-internship programs prompt economic transactions incurred as a consequence of payment of wages to the internship students in exchange for their labor inputs in the industries’ delivery of goods or services. In 2012, a total of ...


Cyborg Service: The Unexpected Effect Of Technology In The Employee–Guest Exchange, Michael D. Giebelhausen 2014 Cornell University School of Hotel Administration

Cyborg Service: The Unexpected Effect Of Technology In The Employee–Guest Exchange, Michael D. Giebelhausen

Research Studies and Reports

Hotels, restaurants, and other hospitality industry operations are experimenting with self-service kiosks, tablet devices, and other technologies intended to augment or replace interactions between guests and front-line employees. While the combination of technology and people is designed to improve service, research suggests that service technologies can impede development of employee-guest rapport and lead to lower service evaluations. The studies presented in this report apply social equity theory to determine when (and why) technology can improve guests’ satisfaction with the service process and when it diminishes the guest experience. Equity theory suggests that when the use of technology prevents guests from ...


Cliff House Hotel: Dinner Menu 5th Of September, 2014., Cliff House Hotel 2014 Dublin Institute of Technology

Cliff House Hotel: Dinner Menu 5th Of September, 2014., Cliff House Hotel

Menus of the 21st Century

The Cliff House Hotel is a five-star, privately owned luxury hotel located close to Cork and Waterford. The building seems to cling to a cliff on the south side of Ardmore Bay where there has long been a fishing village, and a Christian settlement that pre-dates St. Patrick.

From sun-drenched terraces and private balconies it is possible to see Ardmore’s sands, lobster pots and dolphins that play out on the water. All our luxury rooms and suites are sea facing while many are interconnected to provide family-friendly configurations.

From this dramatic coastal location in Ireland’s gourmet heartland guests ...


Cliff House Hotel: Tasting Menu 4th Of September, 2014., Cliff House Hotel 2014 Dublin Institute of Technology

Cliff House Hotel: Tasting Menu 4th Of September, 2014., Cliff House Hotel

Menus of the 21st Century

The Cliff House Hotel is a five-star, privately owned luxury hotel located close to Cork and Waterford. The building seems to cling to a cliff on the south side of Ardmore Bay where there has long been a fishing village, and a Christian settlement that pre-dates St. Patrick.

From sun-drenched terraces and private balconies it is possible to see Ardmore’s sands, lobster pots and dolphins that play out on the water. All our luxury rooms and suites are sea facing while many are interconnected to provide family-friendly configurations.

From this dramatic coastal location in Ireland’s gourmet heartland guests ...


Pichet Restaurant, Pichet Restaurant 2014 Dublin Institute of Technology

Pichet Restaurant, Pichet Restaurant

Menus of the 21st Century

A modern take on the classic bistro. The restaurant offers a quality dining experience in relaxed and informal surroundings with a fresh, vibrant and varied menu offering food of the highest quality.


Cliff House Hotel: Dessert Menu 5th Of September, 2014., Cliff House Hotel 2014 Dublin Institute of Technology

Cliff House Hotel: Dessert Menu 5th Of September, 2014., Cliff House Hotel

Menus of the 21st Century

The Cliff House Hotel is a five-star, privately owned luxury hotel located close to Cork and Waterford. The building seems to cling to a cliff on the south side of Ardmore Bay where there has long been a fishing village, and a Christian settlement that pre-dates St. Patrick.

From sun-drenched terraces and private balconies it is possible to see Ardmore’s sands, lobster pots and dolphins that play out on the water. All our luxury rooms and suites are sea facing while many are interconnected to provide family-friendly configurations.

From this dramatic coastal location in Ireland’s gourmet heartland guests ...


Elm Tree Restaurant Glounthaune, Morning Menu, 28th August 2014, Elm Tree Restaurant 2014 Dublin Institute of Technology

Elm Tree Restaurant Glounthaune, Morning Menu, 28th August 2014, Elm Tree Restaurant

Menus of the 21st Century

No abstract provided.


Measuring Academic Leadership Effectiveness Of Hospitality And Tourism Academic Administrators: A Transformation Leadership Framework, James Edward Talbert III 2014 University of Tennessee, Knoxville

Measuring Academic Leadership Effectiveness Of Hospitality And Tourism Academic Administrators: A Transformation Leadership Framework, James Edward Talbert Iii

Doctoral Dissertations

The purpose of this research is to extend the existing knowledge of academic administrator leadership behaviors that are necessary for effective academic leadership in hospitality and tourism higher education, as viewed through the transformational leadership framework. This study also investigated hospitality and tourism administrators’ previous industry experience, management experience, and management experience in the industry. This dissertation research was guided by three primary objectives. First, this study aimed to develop a model that measures hospitality and tourism academic leadership effectiveness. Second, this dissertation intended to explore the relationship among different leadership styles & leadership effectiveness. Third, this dissertation aspired to measure ...


Economic Contribution Of Nonresident Travel Spending In Montana Travel Regions And Counties: 2012-2013, Kara Grau 2014 University of Montana

Economic Contribution Of Nonresident Travel Spending In Montana Travel Regions And Counties: 2012-2013, Kara Grau

Institute for Tourism and Recreation Research Publications

Money spent by those traveling to and through Montana has an effect not only on the businesses where spending occurs, but it ripples throughout the state’s economy, as well. Statewide, spending by nonresidents (averaged over two years) totaled $3.47 billion. This report details the methods and results of the economic impact analyses for each of Montana’s travel regions, as well as analyses for counties in which nonresident travelers spent approximately $50 million or more.


Resorts, Resilience And Retention Ater The Bp Oil Spill Disaster Of 2010, Kate Price-Howard, Patrick J. Holladay 2014 Grand Valley State University

Resorts, Resilience And Retention Ater The Bp Oil Spill Disaster Of 2010, Kate Price-Howard, Patrick J. Holladay

Journal of Tourism Insights

This study attempted to quantify intention to return to a vacation rental along the Florida/Alabama Gulf Coast. Compounding this was the 2010 Deepwater Horizon oil spill disaster. We examined the intention to return to a vacation rental (nontraditional whole-ownership condominium resorts), as well as investigated marketing/retention efforts following the oil spill disaster and data on tourists’ trends over the summers of 2010 – 2013 via bed tax data. Data on tourists' trends since the oil spill provided inference on the resilience of resort tourism in the area. Qualitative interviews with key informants of property management companies allowed analysis of ...


Rv Association Members' Profile: A Demographic Segmentation And Lifestyle Exploration, Jill Fjelstul 2014 Grand Valley State University

Rv Association Members' Profile: A Demographic Segmentation And Lifestyle Exploration, Jill Fjelstul

Journal of Tourism Insights

The aim of this study was to profile members of a large RV association by market segmentation and lifestyle travel patterns. A cluster analysis identified two clustered segments utilizing demographic variables. Findings were further examined by travel patterns within each cluster. Destination RVers favored weekend travel and/or staying at a particular destination throughout their travel experience. Touring RVers, conversely, traveled from park to park with minimal stays at each park. A one-way ANOVA revealed significance between clusters with each travel pattern. Implications and strategies were outlined for the stakeholders and travelers of the RV industry.


Students׳ Willingness To Use Response And Engagement Technology In The Classroom, Eric A. Brown, Nicholas J. Thomas, Lisa Y. Thomas 2014 Iowa State University

Students׳ Willingness To Use Response And Engagement Technology In The Classroom, Eric A. Brown, Nicholas J. Thomas, Lisa Y. Thomas

Apparel, Events and Hospitality Management Publications and Papers

Increased use of student response and engagement systems in the collegiate classroom environment is a growing trend in hospitality education. However, faculties have expressed hesitance in adopting this technology due to apprehension of students. This purpose of this paper is to share the results of a survey given to undergraduate hospitality students at Iowa State University about their willingness and ability to use these systems. When analyzing the data from the 413 respondents, the results show students are in fact able and willing to use a classroom response and engagement system in order to increase engagement. In addition, students have ...


Tripping And Falling Into The Future: An Eolithic Perspective, Keri Schwab 2014 California Polytechnic State University

Tripping And Falling Into The Future: An Eolithic Perspective, Keri Schwab

Keri Schwab

EXECUTIVE SUMMARY: Thirty years ago, Dustin and McAvoy (1984) published an essay in Environmental Ethics titled “Toward Environmental Eolithism.” The article compared and contrasted two distinct orientations to environmental planning and management: the design mentality and the eolithic mentality. The authors concluded that the more popular design mentality lacked obscure eolithic mentality was a superior orientation to environmental planning and management. Environmental Ethics and then discuss how an eolithic perspective might complement the strategic planning process. We begin by describing the similarities between strategic planning and the design mentality as well as the shortcomings of strategic planning in a rapidly ...


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