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Highlights From The 2016 Sustainable And Social Entrepreneurship Enterprises Roundtable, Jeanne Varney 2016 Cornell University School of Hotel Administration

Highlights From The 2016 Sustainable And Social Entrepreneurship Enterprises Roundtable, Jeanne Varney

Center for Hospitality Research Reports

The April 2016 Sustainable and Social Entrepreneurship Enterprises roundtable brought together over 20 faculty, students, and leaders and entrepreneurs from a wide variety of mission-driven enterprises that focus on sustainability or social welfare. Jeanne Varney, lecturer at the School of Hotel Administration, opened the day by inviting attendees to speak to and even test some of their innovative ideas on fellow participants during the day. Varney noted: “One of our goals for the roundtable was to have a really diverse set of attendees and to hear a lot of different perspectives.”


Hotel Sustainability Benchmarking Index 2016: Energy, Water, And Carbon, Eric Ricaurte 2016 Greenview

Hotel Sustainability Benchmarking Index 2016: Energy, Water, And Carbon, Eric Ricaurte

Center for Hospitality Research Reports

Several studies have been undertaken or attempted by industry and academe to address the need for lodging industry carbon benchmarking. However, these studies have focused on normalizing resource use with the goal of rating or comparing all properties based on multivariate regression according to an industry-wide set of variables, with the result that data sets for analysis were limited. This approach is backward, because practical hotel industry benchmarking must first be undertaken within a specific location and segment.1 Therefore, the CHSB study’s goal is to build a representative database providing raw benchmarks as a base for industry comparisons ...


Barriers For Women In Career Advancement In The Hospitality Industry: A Review Of Literature, Pooja Shrestha 2016 Johnson & Wales University

Barriers For Women In Career Advancement In The Hospitality Industry: A Review Of Literature, Pooja Shrestha

MBA Student Scholarship

The increasing importance of the contribution brought by the hospitality industries particularly tourism in the local as well as world economy is highly remarkable. Today, the hospitality industry is among the fastest growing economic sectors worldwide. In fact, the hospitality industry is recognized to be a multi-billion dollar industry and is still progressing.

Over the last decade hospitality industry has experienced tremendous growth. It’s one of the areas where women are employed in substantial numbers. It has no shortage of women entering the business, but underscores a high inequality in women’s empowerment and career advancement. In recent years ...


Hospital Administrative Characteristics And Volunteer Resource Management Practices, Melissa Intindola, Sean Rogers Ph.D., Carol Flinchbaugh, Doug Della Pietra 2016 Western Michigan University

Hospital Administrative Characteristics And Volunteer Resource Management Practices, Melissa Intindola, Sean Rogers Ph.D., Carol Flinchbaugh, Doug Della Pietra

Sean Rogers

Purpose – The purpose of this paper is to explore the links between various characteristics of hospital administration and the utilization of classes of volunteer resource management (VRM) practices.

Design/methodology/approach – This paper uses original data collected via surveys of volunteer directors in 122 hospitals in five Northeastern and Southern US states.

Findings – Structural equation modeling results suggest that number of paid volunteer management staff, scope of responsibility of the primary volunteer administrator, and hospital size are positively associated with increased usage of certain VRM practices.

Research limitations/implications – First, the authors begin the exploration of VRM antecedents, and encourage ...


Give And You Shall Receive: Investing In The Careers Of Women Professionals, Kate Walsh, Susan S. Fleming, Cathy A. Enz 2016 Cornell University School of Hotel Administration

Give And You Shall Receive: Investing In The Careers Of Women Professionals, Kate Walsh, Susan S. Fleming, Cathy A. Enz

Kate Walsh

Purpose – The purpose of this paper is to explore what organizations can do to facilitate the retention and advancement of women professionals into top leadership positions. A social exchange framework is applied to examine ways organizations can signal support for and investment in the careers of women professionals, and ultimately the long-term work relationship.

Design/methodology/approach – This paper employed a qualitative methodology; specifically, semi-structured interviews with 20 women executives, in primarily the US hospitality industry, were conducted. The interviews were recorded, transcribed, and content analyzed.

Findings – Organizations are likely to strengthen the retention of their female professionals if they ...


Hotel Profit Implications From Rising Wages And Inflation In The U.S., John B. Corgel 2016 Cornell University School of Hotel Administration

Hotel Profit Implications From Rising Wages And Inflation In The U.S., John B. Corgel

Jack Corgel

Macroeconomic models based on the Phillips Curve predict that as the unemployment rate declines toward the long-run, natural rate, the pace of wage and price growth accelerates and inflation rises.1 In this paper I analyze the profitability prospects for the U.S. hotel industry in today’s relatively volatile economic environment, keeping in mind the Phillips Curve’s general principle that inflation and employment have an inverse, but relatively stable short-term relationship. Although employment and economic growth in the U.S. have been uneven in recent months, the unemployment rate has declined to less than 5 percent, which many ...


Hotel Profit Implications From Rising Wages And Inflation In The U.S., John B. Corgel 2016 Cornell University School of Hotel Administration

Hotel Profit Implications From Rising Wages And Inflation In The U.S., John B. Corgel

Center for Hospitality Research Reports

Macroeconomic models based on the Phillips Curve predict that as the unemployment rate declines toward the long-run, natural rate, the pace of wage and price growth accelerates and inflation rises.1 In this paper I analyze the profitability prospects for the U.S. hotel industry in today’s relatively volatile economic environment, keeping in mind the Phillips Curve’s general principle that inflation and employment have an inverse, but relatively stable short-term relationship. Although employment and economic growth in the U.S. have been uneven in recent months, the unemployment rate has declined to less than 5 percent, which many ...


The Business Case For (And Against) Restaurant Tipping, Michael Lynn 2016 Cornell University

The Business Case For (And Against) Restaurant Tipping, Michael Lynn

Center for Hospitality Research Reports

Recent interest in replacing tipping with service charges or higher service-inclusive menu pricing prompted this review of empirical evidence on the advantages and disadvantages to restaurants of these different compensation systems. The evidence indicates that these different pricing systems affect the attraction and retention of service workers, the satisfaction of customers with service, the actual and perceived costs of eating out, and the costs of hiring employees and doing business. However, the author comes away from the data believing that the biggest reason for restaurateurs to replace tipping is that the practice takes revenue away from them in the form ...


Branding Hotels, Chekitan Dev 2016 Cornell University School of Hotel Administration

Branding Hotels, Chekitan Dev

Chekitan Dev

[Excerpt] The hotel business has become a business of brands. Price Waterhouse Coopers estimates that there are over 300 hotel brands today with no one brand dominating the market. Every major brand management issue (brand extensions, global brand expansion, re-branding, un-branding, co-branding, brand portfolio development, brand acquisitions, new brand development, etc.) is being explored. An understanding of the competitive context and intra-and inter-brand dynamics will help owners, operators, asset managers, suppliers and litigators, as well as new entrants into the business make better and more informed brand management decisions.


Circumstantial Impact Of Contact On Social Distance, Semih S. Yilmaz, Asli D.A. Tasci 2016 University of Central Florida

Circumstantial Impact Of Contact On Social Distance, Semih S. Yilmaz, Asli D.A. Tasci

Dr. Asli Tasci

Despite its century long existence, social distance is still a rare area of investigation in the tourism and hospitality context. In particular, there is a lack of attention on the empirical investigations about the relationship between contact and social distance in host–guest relations in a tourism setting. Hence, the purpose of this study is to determine whether there is such a relationship between social distance and different contact factors (previous visits and close friendships). An on-site survey on tourists and locals at a popular tourist destination, Mugla, in Turkey revealed partial support for these relationships under certain circumstances. Implications ...


The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen 2016 University of Central Florida

The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen

Dr. Asli Tasci

Increasing concerns regarding the value of higher education in the USA have motivated several organizations to calculate the return on investment (ROI) for college education by employing diverse methodologies. This study evaluates these methodologies by using data from a survey of alumni of Rosen College of Hospitality Management at the University of Central Florida. The results reveal that the highly publicized low ROI for college education might be inaccurate, confusing and misleading for several reasons, among which is the assumption of zero income while studying, causing debt to be the total of a student’s expenses. Data reveal that Rosen ...


The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen 2016 University of Central Florida

The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen

Dr. Asli Tasci

Increasing concerns regarding the value of higher education in the USA have motivated several organizations to calculate the return on investment (ROI) for college education by employing diverse methodologies. This study evaluates these methodologies by using data from a survey of alumni of Rosen College of Hospitality Management at the University of Central Florida. The results reveal that the highly publicized low ROI for college education might be inaccurate, confusing and misleading for several reasons, among which is the assumption of zero income while studying, causing debt to be the total of a student’s expenses. Data reveal that Rosen ...


Elvis Who? Understanding, Attracting And Retaining The Next Generation Of Las Vegas Customers, Oliver Lovat 2016 The Denstone Group

Elvis Who? Understanding, Attracting And Retaining The Next Generation Of Las Vegas Customers, Oliver Lovat

Occasional Papers

Las Vegas is in the middle of a period of generational transformation. The visitor profile has changed greatly since 2007, however the behavior and attitudes of this new visitor are very different that of previous generations of visitors. By undertaking a survey of this group we identify several key trends that make this group unique. Not only does this new visitor come to Las Vegas more frequently, follow Las Vegas when they are not in the city, they demonstrate planning and spending patterns that are unlike any other group. This paper analyses the next generation of visitor, and suggests methods ...


Innovations In Hospitality Human Resources: Cases From The U.S. Lodging Industry, Kate Walsh, Cathy A. Enz 2016 Cornell University School of Hotel Administration

Innovations In Hospitality Human Resources: Cases From The U.S. Lodging Industry, Kate Walsh, Cathy A. Enz

Kate Walsh

[Excerpt] Today’s hospitality and tourism companies face complex, dramatically shifting challenges, most notably the need to compete for increasingly sophisticated customers in a global, fluid marketplace. To attract and retain the loyal cadre of customers that will ensure the organization’s success, service companies such as hospitality organizations must employ technologically advanced, yet margin sensitive, product and pricing strategies and practices that will differentiate themselves to their intended market. Even more importantly, these service organizations need to devise strategies that will capture and retain the most important yet, from a financial perspective, unrecognized asset on the balance sheet: the ...


A Flow-Through Analysis Of The Us Lodging Industry During The Great Recession, Amrik Singh, Chekitan Dev, Robert Mandelbaum 2016 University of Denver

A Flow-Through Analysis Of The Us Lodging Industry During The Great Recession, Amrik Singh, Chekitan Dev, Robert Mandelbaum

Chekitan Dev

Purpose – The objective of this exploratory study is to investigate the “flow-through” or relationship between top-line measures of hotel operating performance (occupancy, average daily rate and revenue per available room) and bottom-line measures of profitability (gross operating profit and net operating income), before and during the recent great recession.

Design/methodology/approach – This study uses data provided by PKF Hospitality Research for the period from 2007-2009. A total of 714 hotels were analyzed and various top-line and bottom-line profitability changes were computed using both absolute levels and percentages. Multiple regression analysis was used to examine the relationship between top and ...


Poitín – A Spirit Of Rebellion And Inspiration, James Peter Murphy 2016 Dublin Institute of Technology

Poitín – A Spirit Of Rebellion And Inspiration, James Peter Murphy

Conference papers

Abstract: Poitín is Ireland’s most ancient spirit distilled in rural locations for many centuries, its dark and chequered history continues to intrigue tourists and people alike, often referred to as Ireland’s Mescal, Cachaca or Grappa. This drink which preserved many rural communities and saved them from falling into poverty, driven underground for over 300 years it is making a significant comeback. This paper will explore the evolution of this ancient Irish spirit from its earliest mentions to its modern day popularity in the world of distilled spirits. Poitín is history in a bottle it is inextricably woven into ...


Doubling Down On Goffman: A Commentary On Dmitri Shalin’S ‘Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene’, James Cosgrave 2016 Trent University

Doubling Down On Goffman: A Commentary On Dmitri Shalin’S ‘Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene’, James Cosgrave

UNLV Gaming Research & Review Journal

Erving Goffman “was not a sociologist of any particular area” (Scheff 2006: 20). He was, in fact, a sociologist of many areas: the interaction order, stigma, “total institutions,” gender, “forms of talk,” public behaviour – and gambling certainly belongs to the list. He may be better known for these other topics, but his contributions to the sociological analysis of gambling are canonical. Thus, another sociological hat can be worn. A unique, inventive social scientist, Goffman could pull off the donning of many such hats. Bucking the standard presentation of social scientific research in journal articles, Goffman was the “master of the ...


The Evolution Of The Concept Of Social Action: Parsons And Goffman, Philip Manning 2016 Cleveland State University

The Evolution Of The Concept Of Social Action: Parsons And Goffman, Philip Manning

UNLV Gaming Research & Review Journal

Goffman’s analysis of gambling is very important for our overall understanding of his work. This is because Goffman’s sociology is driven by both theoretical and ethnographic impulses, and his gambling project is the third of his three major ethnographic investigations. Goffman’s study of gambling is a key component in his sociology because it (a) develops a conceptual approach to the study of the interaction order, (b) extends Parsons’ and Merton’s analysis of social action and social control, and (c) links the microeconomic analysis of the social world that he associated with Thomas Schelling that has become ...


Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz 2016 University of Nevada, Las Vegas

Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz

UNLV Gaming Research & Review Journal

It is an all-too-common lament among sociologists that Erving Goffman, though his writings remain widely read and respected today, failed to spawn an ongoing and cohesive research tradition. His idiosyncratic methods of data collection, the uniqueness of his biographical trajectory, and even his prickly personality have all been invoked to explain the lack of a distinctly Goffmanian school of research (Gamson 1985; Scheff, Phillips, and Kincaid 2006; Smith 2006; Shalin 2014). It is also the case that micro-oriented sociologies, such as symbolic interactionism and especially ethnomethodology, have been pushed to the margins of sociology as a consequence of the ascendency ...


Goffman, Action, And Risk Society: Aesthetic Reflexivity In Late Modernity, Stephen Lyng 2016 Carthage College

Goffman, Action, And Risk Society: Aesthetic Reflexivity In Late Modernity, Stephen Lyng

UNLV Gaming Research & Review Journal

When I decided to write about edgework over twenty-five years ago, I had no idea that I had put myself on a pathway of sustained engagement with one of the most important sociologists of the twentieth century. As an academic sociologist in the early stages of my career, I felt that I had a good general understanding of Erving Goffman’s most important ideas and a proper appreciation of his unique contributions to my discipline. Although I had a certain affinity for Goffman’s brand of sociology, I deliberately avoided pressure from close friends and colleagues to become a “Goffmaniac ...


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