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Evaluating Event Effectiveness Across Alternate Platforms, Kristin Malek, Sarah Tanford, Seyhmus Baloglu 2018 Kansas State University

Evaluating Event Effectiveness Across Alternate Platforms, Kristin Malek, Sarah Tanford, Seyhmus Baloglu

Hospitality Faculty Publications

Organizations are rapidly adopting new technologies and have justified their return on investment by examining new attendee rates, “click throughs” on links, and company-specific metrics. Despite advances in technology and growing consumer dependence on electronics, the meeting and events industry has been slow to adopt IT advances for fear of cannibalization. The purpose of this study was to gather foundational knowledge of how various event platforms, such as face to face and online, can affect overall event effectiveness. Variables examined include attendee satisfaction, loyalty, and content retention. This research used a multimethod approach in which one experimental study and one ...


Benchmarking Index 2018: Carbon, Energy, And Water, Eric Ricaurte 2018 Greenview

Benchmarking Index 2018: Carbon, Energy, And Water, Eric Ricaurte

Center for Hospitality Research Publications

The fifth annual Cornell Hotel Sustainability Benchmarking study includes data from substantially more hotels than in all previous years. While the bulk of the data come from hotels in the United States, the study also recorded a greater international participation, with fifty-one nations and thirteen international brands represented. More than 10,400 hotels contributed information regarding their energy and water use, as well as greenhouse gas emissions. Complete as of 2016, the data show that the participating hotels generally have continued to reduce their energy and water usage, although the energy intensity recorded by luxury hotels continues to be relatively ...


Vinoble 2018 International Wine Fair, Diarmuid Cawley 2018 Dublin Institute of Technology

Vinoble 2018 International Wine Fair, Diarmuid Cawley

Reports

Vinoble is the world's premier fortified and sweet wine fair. It takes place over three days in Jerez de la Frontera, Spain. 2018s iteration was a success with the highlight being the showcasing of 'Territorio Albariza' - a group of winemakers pushing the boundaries of traditional sherry and unfortified versions from specific terroirs. This is a report of the 2018 event held in May.


Glass Ceilings & Leaky Pipelines: Gender Disparity In The Casino Industry, Toni Repetti, Shekinah L. Hoffman 2018 University of Nevada, Las Vegas

Glass Ceilings & Leaky Pipelines: Gender Disparity In The Casino Industry, Toni Repetti, Shekinah L. Hoffman

UNLV Gaming Research & Review Journal

While women account for over half the hospitality workforce there is a gap in leadership positions. This study evaluates 10,950 management positions in 972 United States commercial and Native American casinos, as of December 2016. The results show women hold 35.5% of manager and above positions. Women lead in departments such as human resources, public relations, and sales and events, but lag in casino operations management. This demonstrates horizontal occupational segregation. The results also indicate women represent 46.7% of managers, but significantly less of executive leadership. Women held only 19.4% of owner, president, and chief positions ...


Christianity And Gambling: An Introduction, Massimo Leone 2018 University of Turin

Christianity And Gambling: An Introduction, Massimo Leone

Occasional Papers

Religions hold complex relations with games and, in particular, with gambling. The article focuses on Christianity. On the one hand, the history of this religion shows a tendency to condemn games as source of distraction from spiritual rectitude and to stigmatize gambling, above all, as opening to metaphysical randomness and, as a consequence, as challenge to the idea of divine omniscience. On the other hand, Christianity has also sought to reinterpret games, and even gambling, as possible occasion for moral improvement and as useful distraction from the hardship of monastic life. A theological perspective that reaches its peak in Thomas ...


Second Quarter 2018: Is It Still "Hot" This Summer?, Crocker H. Liu, Adam D. Nowak, Robert M. White Jr. 2018 Cornell University School of Hotel Administration

Second Quarter 2018: Is It Still "Hot" This Summer?, Crocker H. Liu, Adam D. Nowak, Robert M. White Jr.

Cornell Real Estate Market Indices

Hotels in gateway cities continue to shine, rising 11.6 percent year over year compared to a 1.2-percent gain for hotels in non-gateway cities. Hotel operating performance scaled by price is still in the black based on economic value analysis (EVA), with returns continuing to exceed borrowing costs (for debt). However, the spread is narrowing, suggesting that deals will be harder to pencil going forward. Transaction volume rose both on a quarter-over-quarter and year-over-year basis. While our various pricing metrics point to continued positive price momentum for both large and small hotels, we are concerned whether rising interest rates ...


Breaking The Cycle: The Effects Of Role Model Performance And Ideal Leadership Self-Concepts On Abusive Supervision Spillover, Min-Hsuan Tu, Joyce E. Bono, Cass Shum, Liva LaMontagne 2018 University of Florida

Breaking The Cycle: The Effects Of Role Model Performance And Ideal Leadership Self-Concepts On Abusive Supervision Spillover, Min-Hsuan Tu, Joyce E. Bono, Cass Shum, Liva Lamontagne

Hospitality Faculty Publications

Building on identity theories and social learning theory, we test the notion that new leaders will model the abusive behaviors of their superiors only under certain conditions. Specifically, we hypothesize that new leaders will model abusive supervisory behaviors when (a) abusive superiors are perceived to be competent, based on the performance of their teams and (b) new leaders' ideal leadership self-concepts are high on tyranny or low on sensitivity. Results of an experiment in which we manipulated abusive supervisory behaviors using a professional actor, and created a role change where 93 individuals moved from team member to team leader role ...


Learning To Become A Taste Expert, Kathryn A. LaTour, John Deighton 2018 Cornell University

Learning To Become A Taste Expert, Kathryn A. Latour, John Deighton

Working Papers

Evidence suggests that consumers seek to become more expert about hedonic products to enhance their enjoyment of future consumption occasions. Current approaches to becoming expert center on cultivating an analytic mindset. In the present research the authors explore the benefit to enthusiasts of moving beyond analytics to cultivate a holistic style of processing. In the taste context the authors define holistic processing as non-verbal, imagery-based, and involving narrative processing. The authors conduct qualitative interviews with taste experts (Master Sommeliers) to operationalize the holistic approach to hedonic learning, and then test it against traditional analytic methods in a series of experiments ...


Learning To Become A Taste Expert, Kathryn A. LaTour, John A. Deighton 2018 Cornell University

Learning To Become A Taste Expert, Kathryn A. Latour, John A. Deighton

Articles and Chapters

Evidence suggests that consumers seek to become more expert about hedonic products to enhance their enjoyment of future consumption occasions. Current approaches to becoming expert center on cultivating an analytic mindset. In the present research the authors explore the benefit to enthusiasts of moving beyond analytics to cultivate a holistic style of processing. In the taste context the authors define holistic processing as non-verbal, imagery-based, and involving narrative processing. The authors conduct qualitative interviews with taste experts (Master Sommeliers) to operationalize the holistic approach to hedonic learning, and then test it against traditional analytic methods in a series of experiments ...


Global Talent Management The Identification Process Of Pivotal Talent In Multinational Hotel Corporations, Stefan Jooss 2018 Dublin Institute of Technology

Global Talent Management The Identification Process Of Pivotal Talent In Multinational Hotel Corporations, Stefan Jooss

Doctoral

Global talent management (GTM) has become a critical factor of organisational practice in multinational corporations. The key assumption is that GTM is a source of competitive advantage for organisations. The aim of this research is to explore and understand the talent identification process in multinational hotel corporations (MNHCs). Drawing from multiple theoretical perspectives – human and social capital as well as agency and social network theories – the study takes an interpretivist stance to examine critically the talent identification process. By means of a qualitative collective case study design, three MNHCs were selected and 73 semi-structured in-depth interviews were conducted with key ...


Ninth Island, Las Vegas: Hawaiian Gaming Tourism And The California Hotel, Cynthia Van Gilder, Dana Herrera 2018 Saint Mary's College of California

Ninth Island, Las Vegas: Hawaiian Gaming Tourism And The California Hotel, Cynthia Van Gilder, Dana Herrera

Occasional Papers

Many people do not realize that Las Vegas, Nevada is home to a unique niche tourism: it is overwhelmingly the vacation destination of choice for residents of the state of Hawai’i, even affectionately termed the “Ninth Island.” Many credit the strong Hawaiian interest in Las Vegas to the fact that there is no legal gaming in the state of Hawai’i, however, data indicates that it is not just the opportunity to gamble that bring Hawaiian tourists here, but also the specifc amenities and experience offered at one particular hotel and casino, The California Hotel. Nicknamed “The Cal,” this ...


School Of Culinary Arts & Food Technology - Summer Newsletter 2018, James Peter Murphy 2018 Dublin Institute of Technology

School Of Culinary Arts & Food Technology - Summer Newsletter 2018, James Peter Murphy

Other resources

The School of Culinary Arts and Food Technology, Summer Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed up to the Summer period of 2018. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school sponsors).


A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall 2018 Brandman University

A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall

Dissertations

Purpose: This study had two purposes. The first purpose was to determine if there is a correlation between transformational leadership behavior exhibited by the leadership team and job satisfaction among California card room casino employees. The second purpose of this study was to determine if there is a correlation between transformational, transactional, or laissez-faire leadership styles exhibited by the leadership team and job satisfaction among California card room casino employees.

Methodology: This quantitative, non-experimental, correlational study involved utilizing two Likert-type scale survey instruments to measure leadership styles and employee job satisfaction. Data was collected from 127 card room casino employees ...


An Exploratory Study In To The Money Laundering Threats, Vulnerabilities, And Controls Within The Uk Bookmaker Sector, With A Specific Focus On Fixed-Odds Betting Terminals, Kane Pepi 2018 University of Central Lancashire

An Exploratory Study In To The Money Laundering Threats, Vulnerabilities, And Controls Within The Uk Bookmaker Sector, With A Specific Focus On Fixed-Odds Betting Terminals, Kane Pepi

UNLV Gaming Research & Review Journal

The purpose of this exploratory study was to generate an understanding in to the money laundering threats, vulnerabilities and controls found within UK betting shops, with a direct focus on the exponential growth of Fixed-Odd Betting Terminals. Qualitative research methods facilitated eight semi-structured interviews with key stakeholders linked to the gambling and/or money laundering sphere. This included the Gambling Commission, Campaign for Fairer Gambling, an ex-Head of Security and Safety at a major bookmaker, and five regular Fixed-Odd Betting Terminal users. The interviews were recorded, transcribed and coded for thematic analysis, subsequently resulting in the emergence of four interesting ...


Hotel Valuation Software 5th, Version 5.1, Jan A. deRoos, Stephen Rushmore 2018 Cornell University School of Hotel Administration

Hotel Valuation Software 5th, Version 5.1, Jan A. Deroos, Stephen Rushmore

Center for Hospitality Research Tools

[Updated May 2018]

The Hotel Valuation Software, freely available from Cornell’s Center for Hospitality Research, has been updated to accomplish two goals:

  1. To reflect the many changes in the 11th Edition of the Uniform System of Accounts for the Lodging Industry (USALI)
  2. To work on any Windows, OSX, and web-based version of Excel without the use of macros or Visual Basic.

Version 5.1 of the Hotel Valuation Software provides numerous enhancements over earlier versions. In addition to a significant increase in functionality and an update to reflect the 11th edition of the USALI, Version 5.1 is compatible ...


Employee Perceptions Of The Work Environment And Customer Perceptions Of Service Quality, Vikki Vijay Vaswani 2018 Cornell University School of Hotel Administration

Employee Perceptions Of The Work Environment And Customer Perceptions Of Service Quality, Vikki Vijay Vaswani

SHA Latin Honors Theses

While research has shown there is a significant relationship between strong human resource (HR) practices and enhanced firm performance (e.g., Tracey, 2014), there is much to be learned about the processes by which this relationship is established and sustained over time. In the hospitality industry, one of the most important indicators of firm performance is customer perceptions and reactions to their service experiences. And while there is some evidence which shows that employee perceptions are significantly related to customer perceptions (e.g., Schneider and Bowen, 1995; Schneider, White, and Paul, 1998), additional inquiry is needed to examine the specific ...


Consumer Perception Of Hotel Competitive Sets, Alexa Angelica Perrucci 2018 Cornell University School of Hotel Administration

Consumer Perception Of Hotel Competitive Sets, Alexa Angelica Perrucci

SHA Latin Honors Theses

This research explores consumer perception of hotel competitive sets by analyzing TripAdvisor data collected from 11 cities internationally. The study included running regressions, generating visual displays (scatter plots and histograms), and performing K-means clustering. The results were encouraging, as the outcomes demonstrated that there is an ability to generalize consumer preference when it comes to hotel competitive sets. The research identifies a strong need for industry executives to begin focusing their attention on consumer perception when conducting competitive analysis.


Perceptions Of Mooc Utility: How Expectations Affect Perceived Outcomes Of Massive Online Open Courses, J. Bruce Tracey, Magdalena Petronella Swart, Jamie Murphy 2018 Cornell University School of Hotel Administration

Perceptions Of Mooc Utility: How Expectations Affect Perceived Outcomes Of Massive Online Open Courses, J. Bruce Tracey, Magdalena Petronella Swart, Jamie Murphy

Center for Hospitality Research Publications

Massive open online courses (MOOCs) offer a novel learning context in which participants have complete discretion regarding their engagement with the course content. Consequently, some of the participants’ individual characteristics, notably, pre-course motivation, have a considerable effect on their perceptions of the value of the course. This study finds that two contingencies—intentions regarding earning a certificate and industry experience—seem to have a negative impact on the relationships of pre-course interest and motivation with post-course utility reactions. Using survey data gathered from 593 individuals who completed “Introduction to Global Hospitality Management,” a MOOC offered by the Cornell University School ...


Best Practices For Financial Success In The Nonprofit Sector, Zach McKenzie, Benjamin Hendricks, Emily Foskey, Michelle Baria, Gabriel Walker 2018 Brigham Young University

Best Practices For Financial Success In The Nonprofit Sector, Zach Mckenzie, Benjamin Hendricks, Emily Foskey, Michelle Baria, Gabriel Walker

FHSS Mentored Research Conference

With the recent upturn in economic success over the past year, United States citizens are becoming more and more poised to contribute to nonprofits and philanthropic causes. The aim of this project was to establish the best practices for financial success in the nonprofit sector as nonprofits look for an increase of funding from this philanthropic surge. Using ratio and environmental analysis, we found several best practices that can be applied to other organizations.


Hosts E-Newsletter: Issue 7, 2018 Vocational Training Council

Hosts E-Newsletter: Issue 7

HoSTS e-Newsletter

Scholarship for HoSTS Diploma of Foundation Studies Graduates

IVE HoSTS students celebrate their success

Training ground to groom future sommeliers

Top-up degree scholarships help IVE graduates shine in the world

Overseas industry attachment is an awesome way to learn

International Exposure for HoSTS Students


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