Open Access. Powered by Scholars. Published by Universities.®

Hospitality Administration and Management Commons

Open Access. Powered by Scholars. Published by Universities.®

3597 Full-Text Articles 3059 Authors 3193622 Downloads 74 Institutions

All Articles in Hospitality Administration and Management

Faceted Search

3597 full-text articles. Page 1 of 92.

Afternoon Keynote, Alpana Singh 2017 University of Central Florida

Afternoon Keynote, Alpana Singh

Women's Hospitality Leadership Forum

Alpana Singh is a Master Sommelier, a restaurant owner, and the host of the Emmy Award-winning restaurant review television show, Check Please!, which airs weekly in Chicago. Nationally, she has appeared on The Today Show and Food Network's Iron Chef America as well as numerous publications including Newsweek, Food & Wine, Wine Spectator, Bon Appetit and The New York Times. Most recently, Wine Enthusiast magazine honored Singh with their Sommelier of the Year 2013 Wine Star award for her inspiring leadership and engaging, good-humored approach to wine.


Morning Keynote Address, Mary Lynn Clark 2017 University of Central Florida

Morning Keynote Address, Mary Lynn Clark

Women's Hospitality Leadership Forum

Mary Lynn Clark is the president of Wyndham Vacation Rentals North America. She oversees the overall operations, strategy and financial reporting for Wyndham Vacation Rentals, North America. Prior to joining Wyndham, ML held a 26-year tenure with Marriott Vacations Worldwide and Marriott International. ML began her career in finance and has held various business executive roles in the areas of strategic planning, business and product development, brand and change management, e-Commerce, sales, and marketing. She has had global responsibility in the U.S., Europe, Middle East, Asia, Latin America and the Caribbean for multiple brands, Marriott Vacation Club International and ...


Opening Keynote Address, Salli Setta 2017 University of Central Florida

Opening Keynote Address, Salli Setta

Women's Hospitality Leadership Forum

Salli Setta was named President of Red Lobster in July 2013. In this role, Salli leads all of Restaurant Operations, Marketing, and Culinary and Beverage for the iconic brand, which operates more than 700 restaurants in North America and has more than 58,000 employees.

As President, Salli developed and aligned the company to a simple strategy -- Great Seafood, Great People and Great Results – that seeks to play to Red Lobster’s strengths, helps the company build on its strong foundation and ultimately grow the company long-term. Under Salli’s leadership, Red Lobster introduced a new, simpler, seafood and lobster-centric ...


Fresh: A Food-Service Sustainability Rating For Hospitality Sector Events, Sanaa I. Pirani, Hassan Arafat, Gary Thompson 2016 Masdar Institute of Science and Technology

Fresh: A Food-Service Sustainability Rating For Hospitality Sector Events, Sanaa I. Pirani, Hassan Arafat, Gary Thompson

Center for Hospitality Research Publications

This report presents a metric called FRESH (for Foodservice Impact Rating for Environmentally Sustainable Hospitality Events). FRESH can be used to evaluate the performance of any foodservice meal period or event in the hospitality sector with regards to its sustainability, based on seven measurements. These measures are: a (post-consumer) food-waste indicator, a no-show indicator (when unexpectedly few people show up), an over-show measure (when too many people show up), a planning indicator (measuring intentional overproduction), a portion-size indicator (measuring per-guest consumption against expectations), an economies of scale indicator, and a post-event indicator (which depends on disposal approaches). FRESH can help ...


Play The Cards, Roll The Dice – The Integration Of Casinos Within Asian Tourism Destination Development Strategy, Glenn McCartney 2016 University of Macau

Play The Cards, Roll The Dice – The Integration Of Casinos Within Asian Tourism Destination Development Strategy, Glenn Mccartney

UNLV Gaming Research & Review Journal

New Asian casino destinations continue to emerge and expand their gambling options. The historical rhetoric of being a panacea to economic and tourism woes continues to dominant decades later. Yet the excessive regulatory environments and taxation regimes by authorities on the casino industry are unlike those applied to other destination tourism products. Once the domain of the United States in the 1990s with entertainment capitals such as Las Vegas and Atlantic City, the proliferation of legalised casino gaming is now accentuated in Asia in destinations such as Macao, Korea, Singapore and the Philippines. As a tourism product, this article highlights ...


Comparing Loyalty Program Tiering Strategies: An Investigation From The Gaming Industry, Myongjee Yoo, Ashok K. Singh 2016 California State Polytechnic University - Pomona

Comparing Loyalty Program Tiering Strategies: An Investigation From The Gaming Industry, Myongjee Yoo, Ashok K. Singh

UNLV Gaming Research & Review Journal

Loyalty programs are popular marketing strategies developed for the purpose of attracting, maintaining, and enhancing customer relationships. Due to the explosive worldwide growth of, and increased competition within, the casino industry has compelled contemporary casino marketers to rely more heavily on loyalty programs to increase guest allegiance and the frequency of repeat visits from their customers. Despite the widespread usage of loyalty programs across various gaming businesses in Las Vegas, its effectiveness has not quite been validated. The purpose of this study is to examine customers’ behavioral loyalty within the Las Vegas gaming industry and examine the effectiveness of a ...


Conjoining The Concepts Of Visitor Attitude And Place Image To Better Understand Casino Patrons' Behavioral Intentions, Suosheng Wang 2016 Indiana University, Indianapolis

Conjoining The Concepts Of Visitor Attitude And Place Image To Better Understand Casino Patrons' Behavioral Intentions, Suosheng Wang

UNLV Gaming Research & Review Journal

The importance of visitor attitude and place image in understanding individual’s visit behavioral intention has both been emphasized in tourism literature. However, the two concepts seem to have been amalgamated; their distinctive and interactive roles are rarely discussed. To fill this gap, this study investigated visitor attitude from two different aspects in the context of casino gaming – one’s generic attitude versus specific attitude. A conjoined conceptual model based on the theories of planned behavior and place image is developed and empirically tested in the context of casinos in Central Indiana. The results indicate that ‘generic attitude,’ ‘specific attitude ...


Universities And Sustainable Food Practices: An International Comparison Along The Pacific Coast Of North America, Alexandra Schulte 2016 Western Kentucky University

Universities And Sustainable Food Practices: An International Comparison Along The Pacific Coast Of North America, Alexandra Schulte

Honors College Capstone Experience/Thesis Projects

My research project examined sustainable practices in relation to food sources at three universities located along the Pacific Coast of North America. The academic institutions were the University of Alaska Anchorage (UAA), the University of California Santa Barbara (UCSB), and the University of British Columbia (UBC) in Vancouver. These schools were selected because while they each foster an abundance of “local” foods and food industries, they represent different stages in the three pillars of sustainability for food practices. My project sought to understand the role of each institution in building a local and sustainable food culture at each university. I ...


Careers In Culinary Arts, James Peter Murphy 2016 Dublin Institute of Technology

Careers In Culinary Arts, James Peter Murphy

Conference papers

The purpose of this presentation was to give individuals interested in pursuing a career in culinary arts the advice and access to education surrounding this field. Culinary arts covers the multidisciplinary field and areas of practice and study which includes culinary performing arts (cooking), gastronomy (food studies), bakery and pastry arts, food and beverage studies (bar, restaurant, barista), wine studies , food product development and health, hygiene and nutrition. So many individuals have come into this industry and gained local, national and international success.


Early Bird & Night Owl Evaluation Tool (Ebnoet) V2015, Gary Thompson 2016 Cornell University School of Hotel Administration

Early Bird & Night Owl Evaluation Tool (Ebnoet) V2015, Gary Thompson

Center for Hospitality Research Publications

The early bird and night owl restaurant tool found in the accompanying Excel file provides an estimate of the effects of offering off-peak special menu prices. Unlike the classic back-of-envelope calculation, the tool includes the effect of anticipated cannibalization of full-price covers and seeks to optimize table use. The tool also considers the revenue from new customers attracted by the early bird or night owl promotions, as well as the level of increased business needed to achieve the net monetary value target for the promotion.


Betting Against The Glass Ceiling: Supervisor Gender & Employee Job Satisfaction In The Casino-Entertainment Industry, Nicholas J. Thomas, Lisa Y. Thomas, Eric A. Brown, Jaewook Kim 2016 Iowa State University

Betting Against The Glass Ceiling: Supervisor Gender & Employee Job Satisfaction In The Casino-Entertainment Industry, Nicholas J. Thomas, Lisa Y. Thomas, Eric A. Brown, Jaewook Kim

Eric Adam Brown

This exploratory study expands on hospitality management literature, specifically on the influence of a supervisor’s gender in regards to employee job satisfaction within the casino-entertainment sector. Employee job satisfaction was analyzed using company, department, and supervisor variables based on 961 surveys. The study’s results suggest that employees with male supervisors have a higher employee satisfaction level than employees with supervisors that are female. Hospitality organizations are therefore encouraged to create leadership programs to ensure women are a part of corporate leadership’s success formula for the future.


Perceptions Of Transformational Leadership Behaviors And Subordinates' Performance In Hotels, Eric Adam Brown, Susan W. Arendt 2016 Iowa State University

Perceptions Of Transformational Leadership Behaviors And Subordinates' Performance In Hotels, Eric Adam Brown, Susan W. Arendt

Eric Adam Brown

This study examined front desk supervisors’ transformational leadership dimensions and employees’ performance. The Multifactor Leadership Questionnaire (Avolio & Bass, 2004) and a researcher developed performance questionnaire were used. Employees from 34 hotels (83% response) in one Midwestern state participated in the study. Results indicated that front desk employees perceived their supervisors exhibited leadership dimensions of inspirational motivation and idealized influence more frequently and individualized consideration and intellectual stimulation less frequently. Front desk supervisors reported the most frequently exhibited performance areas as positive attitude, safety/care of equipment and attendance/punctuality. Least frequently exhibited performance areas were judgment and initiative/motivation. No ...


Experimental Evidence That Retaliation Claims Are Unlike Other Employment Discrimination Claims, David S. Sherwyn, Zev J. Eigen 2016 Cornell University School of Hotel Administration

Experimental Evidence That Retaliation Claims Are Unlike Other Employment Discrimination Claims, David S. Sherwyn, Zev J. Eigen

Center for Hospitality Research Publications

The type of discrimination claim that strikes fear in the hearts of all employers is the dreaded retaliation claim. While employers contend, and plaintiffs admit, that retaliation is different from other discrimination complaints, employee advocates have put forth legislation that would equalize retaliation with the other types of discrimination. This bill, Protecting Older Workers against Discrimination Act (POWADA), would expand the so-called mixed-motive jury instruction to age, and disability, as well as retaliation. Moreover, it would allow plaintiffs, not judges, to decide which types of instruction the jury would receive. In this article, the authors argue that retaliation claims should ...


Dealing With Shifting Labor Employment Sands, David S. Sherwyn 2016 Cornell University School of Hotel Administration

Dealing With Shifting Labor Employment Sands, David S. Sherwyn

Center for Hospitality Research Reports

Changes in regulations and tighter interpretations of existing regulations engaged participants in 14th annual Labor and Employment Roundtable, hosted by the Cornell Institute for Hospitality Labor and Employment Relations. They also reviewed changes in union organizing rules. Two Supreme Court decisions dealt with the challenging application of accommodating workers’ health and religious needs, while a new ruling by the National Labor Relations Board calls into question the supposedly arm’s length relationship of employee leasing firms and their clients, as well as franchisors and franchisees. The NLRB also has shortened the campaign time for union elections. In one Supreme Court ...


Newsvendor Models With Monte Carlo Sampling, Ijeoma W. Ekwegh 2016 East Tennessee State University

Newsvendor Models With Monte Carlo Sampling, Ijeoma W. Ekwegh

Electronic Theses and Dissertations

Newsvendor Models with Monte Carlo Sampling by Ijeoma Winifred Ekwegh The newsvendor model is used in solving inventory problems in which demand is random. In this thesis, we will focus on a method of using Monte Carlo sampling to estimate the order quantity that will either maximizes revenue or minimizes cost given that demand is uncertain. Given data, the Monte Carlo approach will be used in sampling data over scenarios and also estimating the probability density function. A bootstrapping process yields an empirical distribution for the order quantity that will maximize the expected profit. Finally, this method will be used ...


My Attitudes And Beliefs About Different Types Of Research, Michael Lynn 2016 Cornell University

My Attitudes And Beliefs About Different Types Of Research, Michael Lynn

Articles and Chapters

[Excerpt] In this issue’s “From the Editor,” I describe a new review policy and process for both authors and reviewers. Authors should find that this new policy and process provides them with faster editorial decisions, higher quality feedback, and greater clarity about required revisions, as well as greater freedom to disagree with reviewers and to write the papers they (the authors) want. Reviewers should find that this new policy and process saves them from having to review obviously flawed papers and from having to review different versions of the same paper over and over again.


Proposed Typologies For The Dress Needs Of Nursing Mothers And Babies And Available Nursing Dress: An Evaluation Of The Relationship Between Concepts In These Typologies, Ellen McKinney, Armine Ghalachyan 2016 Iowa State University

Proposed Typologies For The Dress Needs Of Nursing Mothers And Babies And Available Nursing Dress: An Evaluation Of The Relationship Between Concepts In These Typologies, Ellen Mckinney, Armine Ghalachyan

Ellen C. McKinney

In the U.S., the majority of babies are weaned from the breast by the time they are three months old (CDC, 2007) in contrast to the recommendation of “exclusive breastfeeding for about 6 months. . ., with continuation of breastfeeding for 1 year or longer” (Eidelman & Schanler, 2012). Women who feel comfortable feeding in public breastfeed longer than women who are not comfortable (Allen & Pelto, 1985). Practical advice on carrying out life roles while breastfeeding is important and requires consideration of clothing (Mulford 2008). The purposes of this study were to (1) identify and organize (a) dress needs of nursing mothers ...


Highlights From The 2016 Sustainable And Social Entrepreneurship Enterprises Roundtable, Jeanne Varney 2016 Cornell University School of Hotel Administration

Highlights From The 2016 Sustainable And Social Entrepreneurship Enterprises Roundtable, Jeanne Varney

Center for Hospitality Research Reports

The April 2016 Sustainable and Social Entrepreneurship Enterprises roundtable brought together over 20 faculty, students, and leaders and entrepreneurs from a wide variety of mission-driven enterprises that focus on sustainability or social welfare. Jeanne Varney, lecturer at the School of Hotel Administration, opened the day by inviting attendees to speak to and even test some of their innovative ideas on fellow participants during the day. Varney noted: “One of our goals for the roundtable was to have a really diverse set of attendees and to hear a lot of different perspectives.”


Hotel Sustainability Benchmarking Index 2016: Energy, Water, And Carbon, Eric Ricaurte 2016 Greenview

Hotel Sustainability Benchmarking Index 2016: Energy, Water, And Carbon, Eric Ricaurte

Center for Hospitality Research Reports

Several studies have been undertaken or attempted by industry and academe to address the need for lodging industry carbon benchmarking. However, these studies have focused on normalizing resource use with the goal of rating or comparing all properties based on multivariate regression according to an industry-wide set of variables, with the result that data sets for analysis were limited. This approach is backward, because practical hotel industry benchmarking must first be undertaken within a specific location and segment.1 Therefore, the CHSB study’s goal is to build a representative database providing raw benchmarks as a base for industry comparisons ...


Exploring Ideas From Hospitality, Health Management, And Design For Senior Housing And Care: Insights From 2016 Cihf Senior Living Roundtable, Sherrie Negrea 2016 Cornell University School of Hotel Administration

Exploring Ideas From Hospitality, Health Management, And Design For Senior Housing And Care: Insights From 2016 Cihf Senior Living Roundtable, Sherrie Negrea

CIHF Collection

The first Cornell Institute for Healthy Futures (CIHF) roundtable, held in April 2016, brought together senior-level executives, educators, and leaders in senior housing and care to share experiences and exchange ideas. CIHF roundtables are purposely limited to approximately 25 to 30 participants “at the table” to foster discussion on a more intimate basis than traditional conferences. In addition to the formal participants, students, faculty, and guests observed and interacted during the event and attended a separate panel discussion, and reception the evening before. Students, faculty, and industry leaders also met together at a working luncheon session to brainstorm ideas for ...


Digital Commons powered by bepress