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Concurrent Mid-Late Career Workshop 2: Contemporary Women’S Leadership In The Hospitality Industry With Barbara Bowden And Thea Sargent, Barbara Bowden, Thea Sargent 2017 University of Central Florida

Concurrent Mid-Late Career Workshop 2: Contemporary Women’S Leadership In The Hospitality Industry With Barbara Bowden And Thea Sargent, Barbara Bowden, Thea Sargent

Women's Hospitality Leadership Forum

Description

Learning Objectives

  • Demonstration of leadership style and effectiveness in various segments of the hospitality and tourism industry.
  • Projecting a professional image and leading diverse teams.
  • Transforming and rebranding ourselves in the hospitality profession.
  • Identifying talent and assisting other women in the industry.

Back by popular demand, Barbra Bowden and Thea Sargent will share their own personal insights as to how female leaders build and manage teams in the fast-paced and competitive hospitality industry. Discussions will touch on strengthening your management style and overall effectiveness. The pair will also focus on how to rebrand your skill set late in your ...


Afternoon Keynote: Alpana Singh, Master Sommelier, Restauranteur And Television Host, Alpana Singh 2017 University of Central Florida

Afternoon Keynote: Alpana Singh, Master Sommelier, Restauranteur And Television Host, Alpana Singh

Women's Hospitality Leadership Forum

Learning Objectives

  • Benefits to taking responsibility for obligations, actions, and decisions along a career path in hospitality and tourism.
  • Prioritizing, creating, and managing a goal-oriented task plan.
  • Professional behavior and the adherence to local and cultural sensitivities.
  • Contributing to the improvement of the global perception of hospitality as an honorable profession.

As a young global hospitality professional, Alpana will share her life’s journey from humble beginnings to the world of high-end food and beverage. She will discuss the tenacity involved in striving for our career and personal goals while conducting ourselves professionally on an international scale. From the diversity ...


Morning Keynote Address: Mary Lynn Clark, President, Wyndham Vacation Rentals North America, Mary Lynn Clark 2017 University of Central Florida

Morning Keynote Address: Mary Lynn Clark, President, Wyndham Vacation Rentals North America, Mary Lynn Clark

Women's Hospitality Leadership Forum

A Passion for Hospitality Leadership

Learning Objectives

  • Demonstration of fairness and transparency in transactions and interactions while doing business in the hospitality and tourism industry.
  • The implementation and enforcement of policies and procedures that promote ethical practices and behaviors in hospitality.
  • How to effectively use time management skills to balance an increasingly demanding workload.

With personal experience in rapid professional growth in the hospitality industry, Mary Lynn will share with us her journey to achieving key leadership roles while demonstrating commitment and passion for the work. She will cover the importance of transparency and fairness in ethical leadership policies in ...


Opening Keynote Address: Salli Setta, President, Red Lobster, Salli Setta 2017 University of Central Florida

Opening Keynote Address: Salli Setta, President, Red Lobster, Salli Setta

Women's Hospitality Leadership Forum

The Path to Achieving Upward Career Mobility and Success in the Hospitality Industry

Learning Objectives

  • How to identify potential pathways to success over the course of your career.
  • How to professionally overcome challenges in the hospitality industry.
  • How to effectively establish your leadership role among your colleagues in the hospitality industry.
  • The importance of continuous improvement and participation in professional development in the food and beverage industry.
  • Best practices for building diverse teams in the hospitality industry.

Being successful in the fast-paced food and beverage industry requires a unique set of skills. As women in the workplace, it is important ...


Foreign Exchange Rate Effect On International Gaming Demand: An Examination From An Upscale Las Vegas Casino, Myongjee Yoo, Ashok K. Singh, Kasra Ghaharian 2017 California State Polytechnic University - Pomona

Foreign Exchange Rate Effect On International Gaming Demand: An Examination From An Upscale Las Vegas Casino, Myongjee Yoo, Ashok K. Singh, Kasra Ghaharian

UNLV Gaming Research & Review Journal

Las Vegas has developed into one of the world’s top tourist destinations, and the international market has become a vital stream of the city’s revenue. The objective of this study was to understand the foreign exchange rate as a determinant for international gaming demand in the Las Vegas gaming industry. This study applied the econometric modeling method of panel data analysis to secondary data originated from a Las Vegas Strip casino property. This study attempted to validate the foreign exchange effect through empirical investigation. Results of this study showed that foreign exchange rate has an impact on international ...


What Matters Most To Your Guests: An Exploratory Study Of Online Reviews, Jie J. Zhang, Rohit Verma 2017 Gustavson School of Business, University of Victoria

What Matters Most To Your Guests: An Exploratory Study Of Online Reviews, Jie J. Zhang, Rohit Verma

Center for Hospitality Research Publications

An examination of over 95,000 reviews and ratings for 99 independent, high-end hotels and resorts highlights the importance of the hotel industry’s core product, namely, consistently excellent service supporting a comfortable, well-appointed room. Based on reviews and ratings posted on TripAdvisor, Expedia, and Booking.com, the analysis found that properties with the most consistent service also had the highest ratings, while hotels with inconsistent scores also had relatively low ratings. Quantitative analysis revealed that service and rooms were overwhelmingly the most important aspects of these high-end properties, while facilities, location, and amenities moved the meter far less. A ...


Hospitality Management Accounting: Current Problems And Future Opportunities, Gordon S. Potter, Raymond S. Schmidgall 2017 Cornell University School of Hotel Administration

Hospitality Management Accounting: Current Problems And Future Opportunities, Gordon S. Potter, Raymond S. Schmidgall

Gordon Potter

This paper discusses areas for future research opportunities by addressing accounting issues faced by management accountants practicing in hospitality organizations. Specifically, the article focuses on the use of the uniform system of accounts by operating properties, the usefulness of allocating support costs to operated departments, extending our understanding of operating costs and performance measurement systems and the certification of practicing accountants.


Coordinating Information And Controlling Costs, Gordon S. Potter 2017 Cornell University School of Hotel Administration

Coordinating Information And Controlling Costs, Gordon S. Potter

Gordon Potter

[Excerpt] I want to cover two essential and related topics in this chapter: determining the extent of decision rights you grant to your employees, and the management reports you provide to these employees to motivate them to effectively utilize resources. I recognize that if you are a sole practitioner, you may handle these all on your own. But if you hire people to manage your property, you should consider the points I discuss here.


On The Use Of Regression And Verbal Protocol Analysis In Modeling Analysts’ Behavior In An Unstructured Task Environment: A Methodological Note, M. J. Anderson, Gordon S. Potter 2017 Michigan State University

On The Use Of Regression And Verbal Protocol Analysis In Modeling Analysts’ Behavior In An Unstructured Task Environment: A Methodological Note, M. J. Anderson, Gordon S. Potter

Gordon Potter

This paper discusses areas for future research opportunities by addressing accounting issues faced by management accountants practicing in hospitality organizations. Specifically, the article focuses on the use of the uniform system of accounts by operating properties, the usefulness of allocating support costs to operated departments, extending our understanding of operating costs and performance measurement systems and the certification of practicing accountants.


Hotel Brand Standards: How To Pick The Right Amenities For Your Property, Chekitan Dev, Rebecca Hamilton, Roland Rust 2017 Cornell University School of Hotel Administration

Hotel Brand Standards: How To Pick The Right Amenities For Your Property, Chekitan Dev, Rebecca Hamilton, Roland Rust

Center for Hospitality Research Publications

Amenities specified by hotel companies’ brand standards can become a point of contention between hotel owners and brand managers. At issue for the owner is whether offering a particular amenity justifies the expense, while brand managers are typically more concerned with maintaining consistent brand standards systemwide. This report provides another perspective, by analyzing the short-term return on investment for six upscale and luxury brands offering three popular complimentary amenities—bottled water, internet access, and fitness center use—both in terms of their effects on first-time visits and on repeat business. While internet access held the greatest attraction for first-time guests ...


Of The Rat Pack, Ashtrays, Cocktail Napkins, And Grateful Losers: The Making Of The Las Vegas Experience As A Historical Process In The 20th Century, Paul Franke 2017 International Max Planck Research School

Of The Rat Pack, Ashtrays, Cocktail Napkins, And Grateful Losers: The Making Of The Las Vegas Experience As A Historical Process In The 20th Century, Paul Franke

Occasional Papers

This paper explores how Las Vegas casino executives have successfully produced a unique gaming experience. From the 1950s onwards they were able to use architecture, entertainment and business practices to link games of chance with a specific consumption experience for players. It will examine what sets the Las Vegas consumption experience apart from other gaming locations, what it consisted of, and how it was produced by the casinos. It also investigates how people between the 1950s and 1980s perceived and consumed the Las Vegas experience. Drawing from these observations the paper argues that the special of Las Vegas in gaming ...


When Rules Are Made To Be Broken: The Case Of Sexual Harassment Law, David S. Sherwyn, Nicholas F. Menillo, Zev J. Eigen 2017 Cornell University School of Hotel Administration

When Rules Are Made To Be Broken: The Case Of Sexual Harassment Law, David S. Sherwyn, Nicholas F. Menillo, Zev J. Eigen

Center for Hospitality Research Publications

Judicial holdings regarding sexual harassment actions have put judges who want to ensure what they view as a just outcome in the awkward position of having to choose between following precedent or “breaking the rules.” This article presents a theoretical assessment and empirical analysis of judicial rule-breaking with regard to two rules relating to sexual harassment. The first such rule, established in the Oncale decision, opened the door to the “equal-opportunity harasser” who treats everyone badly and thus escapes the prohibition on harassment “due to sex.” The other rule, set forth in the Ellerth and Faragher decisions, establishes a two-prong ...


The Future Of Hotel Revenue Management, Sheryl E. Kimes 2017 Cornell University School of Hotel Administration

The Future Of Hotel Revenue Management, Sheryl E. Kimes

Center for Hospitality Research Publications

A survey of some 400 revenue management (RM) professionals finds that the application of hotel RM has gradually become more strategic and more centralized, but changes in RM practices have come more slowly than expected in the past six years. In particular, an earlier prediction that RM would be applied to all hotel revenue streams remains a work in progress, as does the use of mobile technology and social media as distribution channels. In addition, it is now more common for hotels to establish separate RM departments, as projected. Poll participants in the current research project suggested that, going forward ...


Casinovietqq188.Com Sòng Bài Trực Tuyến Casino Online Uy Tín Hàng Đầu Việt Nam, Cam Hien 2017 Regis University

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Cam Hien

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Management Compensation As A Value-Added Competitive Method For Casual Theme Restaurants, Kevin S. Murphy, Robin B. DiPietro 2017 University of Central Florida

Management Compensation As A Value-Added Competitive Method For Casual Theme Restaurants, Kevin S. Murphy, Robin B. Dipietro

Kevin S. Murphy, PhD., C.E.C.

The primary purpose of this study is to propose that the management compensation package at Outback Steakhouse is a value-adding competitive method. Specifically the research focused on a survey of general manager's altitudes in regards to their intentions to seek out new employment and the effect of the compensation plan provided by Outback Steakhouse on the managers' intentions. This research will provide insight into the use of compensation packages and programs as proactive, value-adding competitive methods in retaining good quality managers it casual theme restaurants.


The Pursuit Of Consumer Happiness: The School Of Hospitality Leadership Stays On Trend With A Constantly Evolving Industry, 2016 DePaul University

The Pursuit Of Consumer Happiness: The School Of Hospitality Leadership Stays On Trend With A Constantly Evolving Industry

DePaul Magazine

Established in 2009 with a $7.5 million grant from the Conrad N. Hilton Foundation, the School of Hospitality Leadership is growing quickly. One of the basics students learn is that part of creating an enjoyable hotel stay is meeting traveler expectations. Millennials and the influence of the shared economy are driving this evolution to redefine hotel and travel experience. Nicholas Thomas, assistant professor and director of the J. Willard and Alice S. Marriott Center for Student Development and Engagement at DePaul, and some of the school’s alumni explore a few of the many new trends that hotels are ...


Dispatches From Donut Land, 2016 DePaul University

Dispatches From Donut Land

DePaul Magazine

Beavers Coffee & Donuts isn’t the only mobile donut shop in Chicago, but it was the first, and it’s still the only one making its tasty treats fresh to order. Co-owner and co-founder, Gabriel Wiesen's (BUS '08) little donut shop on wheels paved the way for a whole range of related endeavors: catering private events, franchise opportunities and Midwest Food Trucks, another of Wiesen’s ventures, which manufactures nearly half of the licensed food trucks in Chicago. He also launched the Illinois Food Truck Owners Association as a vehicle to amplify owners’ voices and advocate for their rights.


Social Exchange Between Destination Marketing Organizations And Stakeholders In Tennessee’S Rural Counties, Angela Gray Sebby 2016 University of Tennessee, Knoxville

Social Exchange Between Destination Marketing Organizations And Stakeholders In Tennessee’S Rural Counties, Angela Gray Sebby

Doctoral Dissertations

Promoting local culture and heritage, natural resources, farm-to-table opportunities, and outdoor recreation, more visitors are now travelling to rural communities for these experiences.

The goal for rural areas interested in tourism is to create viable and sustainable tourism through destination-marketing strategies. These strategies require extensive research, appropriate planning, and allocated funding, often managed by a Destination Marketing Organization (DMO). With the creation of the Tennessee Rural Development Task Force, Tennessee’s strategy is to increase economic growth in rural communities.

While there is a need for the DMO to form an alliance with industry stakeholders, lack of incentives and strained ...


School Of Culinary Arts & Food Technology Winter Newsletter 2016, James Peter Murphy 2016 Dublin Institute of Technology

School Of Culinary Arts & Food Technology Winter Newsletter 2016, James Peter Murphy

Other resources

The School of Culinary Arts & Food Technology - Winter Newsletter captured the many events, research, awards, significant contributions and special activities which the students and staff members of the school have successfully completed leading up to the Winter period of 2016.


Be Our Guest: A Hotel's Guide To Guest Service Hospitality Training, Abigail Ehlert 2016 University of Tennessee, Knoxville

Be Our Guest: A Hotel's Guide To Guest Service Hospitality Training, Abigail Ehlert

University of Tennessee Honors Thesis Projects

No abstract provided.


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