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The Business Case For (And Against) Restaurant Tipping, Michael Lynn 2016 Cornell University

The Business Case For (And Against) Restaurant Tipping, Michael Lynn

Center for Hospitality Research Reports

Recent interest in replacing tipping with service charges or higher service-inclusive menu pricing prompted this review of empirical evidence on the advantages and disadvantages to restaurants of these different compensation systems. The evidence indicates that these different pricing systems affect the attraction and retention of service workers, the satisfaction of customers with service, the actual and perceived costs of eating out, and the costs of hiring employees and doing business. However, the author comes away from the data believing that the biggest reason for restaurateurs to replace tipping is that the practice takes revenue away from them in the form ...


Branding Hotels, Chekitan Dev 2016 Cornell University School of Hotel Administration

Branding Hotels, Chekitan Dev

Chekitan Dev

[Excerpt] The hotel business has become a business of brands. Price Waterhouse Coopers estimates that there are over 300 hotel brands today with no one brand dominating the market. Every major brand management issue (brand extensions, global brand expansion, re-branding, un-branding, co-branding, brand portfolio development, brand acquisitions, new brand development, etc.) is being explored. An understanding of the competitive context and intra-and inter-brand dynamics will help owners, operators, asset managers, suppliers and litigators, as well as new entrants into the business make better and more informed brand management decisions.


Utilizing “Big Data” To Improve The Hotel Sector’S Energy Efficiency: Lessons From Recent Economics Research, Matthew E. Kahn, Peng Liu 2016 University of California, Los Angeles

Utilizing “Big Data” To Improve The Hotel Sector’S Energy Efficiency: Lessons From Recent Economics Research, Matthew E. Kahn, Peng Liu

Peng Liu

Hotel chains have access to a treasure trove of “big data” on individual hotels’ monthly electricity and water consumption. Benchmarked comparisons of hotels within a specific chain create the opportunity to cost-effectively improve the environmental performance of specific hotels. This paper describes a simple approach for using such data to achieve the joint goals of reducing operating expenditure and achieving broad sustainability goals. In recent years, energy economists have used such “big data” to generate insights about the energy consumption of the residential, commercial, and industrial sectors. Lessons from these studies are directly applicable for the hotel sector. A hotel ...


Insights On Hospitality, Retailing, And Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings, Benjamin Lawrence Ph.D., Peng Liu Ph.D. 2016 Cornell University

Insights On Hospitality, Retailing, And Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings, Benjamin Lawrence Ph.D., Peng Liu Ph.D.

Peng Liu

"Undeniably, the retail industry spectrum is broad,” said roundtable chair Peng Liu, as he opened the inaugural retail roundtable, held in New York City in June 2014. An associate professor of real estate at the Cornell School of Hotel Administration, Liu added that real estate spans “from the overall economy and retail market trends to technology innovation and big data; and from retail leasing negotiations to shopping center investments and financing. The retail industry is an asset-intensive business with real estate playing a critical role.” Continued growth of internet-based commerce is one source of this phenomenon, and the rise of ...


A Comparison Of The Performance Of Brand-Affiliated And Unaffiliated Hotel Properties, Steven A. Carvell, Linda Canina, Michael C. Sturman 2016 Cornell University School of Hotel Administration

A Comparison Of The Performance Of Brand-Affiliated And Unaffiliated Hotel Properties, Steven A. Carvell, Linda Canina, Michael C. Sturman

Linda Canina

Research has shown that performance differences exist between brand-affiliated hotels and unaffiliated properties. However, the extant empirical results are mixed. Some research has shown that brands outperform unaffiliated hotels on various metrics, whereas other research has shown the opposite. This article analyzes this issue using a matched-pair approach where we compare the performance differences of brand-affiliated and unaffiliated properties between 1998 and 2010. The matched-pair approach ensures that local competitive conditions as well as hotel characteristics are the same across the comparison pair. In addition, all potential omitted-variable bias and model misspecifications are avoided. Thus, to address our research question ...


Circumstantial Impact Of Contact On Social Distance, Semih S. Yilmaz, Asli D.A. Tasci 2016 University of Central Florida

Circumstantial Impact Of Contact On Social Distance, Semih S. Yilmaz, Asli D.A. Tasci

Dr. Asli Tasci

Despite its century long existence, social distance is still a rare area of investigation in the tourism and hospitality context. In particular, there is a lack of attention on the empirical investigations about the relationship between contact and social distance in host–guest relations in a tourism setting. Hence, the purpose of this study is to determine whether there is such a relationship between social distance and different contact factors (previous visits and close friendships). An on-site survey on tourists and locals at a popular tourist destination, Mugla, in Turkey revealed partial support for these relationships under certain circumstances. Implications ...


The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen 2016 University of Central Florida

The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen

Dr. Asli Tasci

Increasing concerns regarding the value of higher education in the USA have motivated several organizations to calculate the return on investment (ROI) for college education by employing diverse methodologies. This study evaluates these methodologies by using data from a survey of alumni of Rosen College of Hospitality Management at the University of Central Florida. The results reveal that the highly publicized low ROI for college education might be inaccurate, confusing and misleading for several reasons, among which is the assumption of zero income while studying, causing debt to be the total of a student’s expenses. Data reveal that Rosen ...


The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen 2016 University of Central Florida

The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen

Dr. Asli Tasci

Increasing concerns regarding the value of higher education in the USA have motivated several organizations to calculate the return on investment (ROI) for college education by employing diverse methodologies. This study evaluates these methodologies by using data from a survey of alumni of Rosen College of Hospitality Management at the University of Central Florida. The results reveal that the highly publicized low ROI for college education might be inaccurate, confusing and misleading for several reasons, among which is the assumption of zero income while studying, causing debt to be the total of a student’s expenses. Data reveal that Rosen ...


Innovations In Hospitality Human Resources: Cases From The U.S. Lodging Industry, Kate Walsh, Cathy A. Enz 2016 Cornell University School of Hotel Administration

Innovations In Hospitality Human Resources: Cases From The U.S. Lodging Industry, Kate Walsh, Cathy A. Enz

Kate Walsh

[Excerpt] Today’s hospitality and tourism companies face complex, dramatically shifting challenges, most notably the need to compete for increasingly sophisticated customers in a global, fluid marketplace. To attract and retain the loyal cadre of customers that will ensure the organization’s success, service companies such as hospitality organizations must employ technologically advanced, yet margin sensitive, product and pricing strategies and practices that will differentiate themselves to their intended market. Even more importantly, these service organizations need to devise strategies that will capture and retain the most important yet, from a financial perspective, unrecognized asset on the balance sheet: the ...


A Flow-Through Analysis Of The Us Lodging Industry During The Great Recession, Amrik Singh, Chekitan Dev, Robert Mandelbaum 2016 University of Denver

A Flow-Through Analysis Of The Us Lodging Industry During The Great Recession, Amrik Singh, Chekitan Dev, Robert Mandelbaum

Chekitan Dev

Purpose – The objective of this exploratory study is to investigate the “flow-through” or relationship between top-line measures of hotel operating performance (occupancy, average daily rate and revenue per available room) and bottom-line measures of profitability (gross operating profit and net operating income), before and during the recent great recession.

Design/methodology/approach – This study uses data provided by PKF Hospitality Research for the period from 2007-2009. A total of 714 hotels were analyzed and various top-line and bottom-line profitability changes were computed using both absolute levels and percentages. Multiple regression analysis was used to examine the relationship between top and ...


Doubling Down On Goffman: A Commentary On Dmitri Shalin’S ‘Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene’, James Cosgrave 2016 Trent University

Doubling Down On Goffman: A Commentary On Dmitri Shalin’S ‘Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene’, James Cosgrave

UNLV Gaming Research & Review Journal

Erving Goffman “was not a sociologist of any particular area” (Scheff 2006: 20). He was, in fact, a sociologist of many areas: the interaction order, stigma, “total institutions,” gender, “forms of talk,” public behaviour – and gambling certainly belongs to the list. He may be better known for these other topics, but his contributions to the sociological analysis of gambling are canonical. Thus, another sociological hat can be worn. A unique, inventive social scientist, Goffman could pull off the donning of many such hats. Bucking the standard presentation of social scientific research in journal articles, Goffman was the “master of the ...


The Evolution Of The Concept Of Social Action: Parsons And Goffman, Philip Manning 2016 Cleveland State University

The Evolution Of The Concept Of Social Action: Parsons And Goffman, Philip Manning

UNLV Gaming Research & Review Journal

Goffman’s analysis of gambling is very important for our overall understanding of his work. This is because Goffman’s sociology is driven by both theoretical and ethnographic impulses, and his gambling project is the third of his three major ethnographic investigations. Goffman’s study of gambling is a key component in his sociology because it (a) develops a conceptual approach to the study of the interaction order, (b) extends Parsons’ and Merton’s analysis of social action and social control, and (c) links the microeconomic analysis of the social world that he associated with Thomas Schelling that has become ...


Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz 2016 University of Nevada, Las Vegas

Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz

UNLV Gaming Research & Review Journal

It is an all-too-common lament among sociologists that Erving Goffman, though his writings remain widely read and respected today, failed to spawn an ongoing and cohesive research tradition. His idiosyncratic methods of data collection, the uniqueness of his biographical trajectory, and even his prickly personality have all been invoked to explain the lack of a distinctly Goffmanian school of research (Gamson 1985; Scheff, Phillips, and Kincaid 2006; Smith 2006; Shalin 2014). It is also the case that micro-oriented sociologies, such as symbolic interactionism and especially ethnomethodology, have been pushed to the margins of sociology as a consequence of the ascendency ...


Goffman, Action, And Risk Society: Aesthetic Reflexivity In Late Modernity, Stephen Lyng 2016 Carthage College

Goffman, Action, And Risk Society: Aesthetic Reflexivity In Late Modernity, Stephen Lyng

UNLV Gaming Research & Review Journal

When I decided to write about edgework over twenty-five years ago, I had no idea that I had put myself on a pathway of sustained engagement with one of the most important sociologists of the twentieth century. As an academic sociologist in the early stages of my career, I felt that I had a good general understanding of Erving Goffman’s most important ideas and a proper appreciation of his unique contributions to my discipline. Although I had a certain affinity for Goffman’s brand of sociology, I deliberately avoided pressure from close friends and colleagues to become a “Goffmaniac ...


Las Vegas As A Symbol: Goffman And Competing Narratives Of Sin City, Michael Green 2016 University of Nevada, Las Vegas

Las Vegas As A Symbol: Goffman And Competing Narratives Of Sin City, Michael Green

UNLV Gaming Research & Review Journal

Dmitri Shalin has demonstrated the importance of Erving Goffman to the field of sociology, and in this case to the sociology of Las Vegas as a gambling, resort, and urban center. But Goffman also was part of a trend, or more accurately what became a trend, and he played an important role in it. When Goffman came to Las Vegas in the late 1950s and early 1960s in connection with his field work as a downtown casino dealer, “the city of non-homes,” as he called it, was at a turning point in a variety of ways. When he published his ...


Erving Goffman’S Las Vegas: From Jungle To Boardroom, David G. Schwartz 2016 UNLV

Erving Goffman’S Las Vegas: From Jungle To Boardroom, David G. Schwartz

UNLV Gaming Research & Review Journal

Sociologist Erving Goffman’s presence in Las Vegas never yielded a definitive publication. Though it informed his work about action and interaction, his time in Las Vegas—both as a blackjack dealer and a player—remains one of the great what-ifs of gambling academia. This is regrettable, not only because the field would have benefited immeasurably from the analysis of a figure of Goffman’s talent and repute, but because Goffman was in Las Vegas exactly as the city’s casino business was undergoing its most significant shift, from small-scale, syndicate-owned ventures with links to former and current illegal enterprises ...


Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene, Dmitri N. Shalin 2016 University of Nevada, Las Vegas

Erving Goffman, Fateful Action, And The Las Vegas Gambling Scene, Dmitri N. Shalin

UNLV Gaming Research & Review Journal

This paper explores Erving Goffman’s research on gambling, the historical context within which he articulated his views on risk taking, and the contribution he made to our understanding of gambling as a stigmatized social activity. Drawing on the large database assembled in the Erving Goffman Archives, the article traces Goffman’s footprint in Las Vegas and shows the personal as well as scholarly dimensions of his interest in betting practices in entertainment venues and risk taking in society at large. The argument is made that the theory of fateful action presented in the seminal study “Where the Action Is ...


Toward A Positive And Dynamic Theory Of Leadership Development, D. Scott DeRue, Kristina Workman 2016 University of Michigan - Ann Arbor

Toward A Positive And Dynamic Theory Of Leadership Development, D. Scott Derue, Kristina Workman

Kristina Workman

In this chapter, we draw from the literature on positive organizational scholarship to inform and extend current theories and research on leadership development in organizational settings. Specifically, we highlight the value of a strengths-based approach to leadership development, draw attention to the emergence of positive cycles of leadership development, and emphasize the role of high-quality relationships and connections in facilitating leadership development. Our hope is that these theoretical insights provide the basis for new theory on cultivating extraordinary leadership capacity in organizations and stimulate future research on the positive and dynamic processes involved in leadership development.


A Relational Approach To Empowerment, Kate Walsh, Jean M. Bartunek, Catherine A. Lacey 2016 Cornell University School of Hotel Administration

A Relational Approach To Empowerment, Kate Walsh, Jean M. Bartunek, Catherine A. Lacey

Kate Walsh

[Excerpt] Empowerment in one form or another has been an increasingly prevalent concern of both academics and practitioners. Many contemporary organizational approaches to empowerment (e.g. Conger & Kanungo, 1988; Sims & Manz, 1996; Spreitzer, 1995, 1996) focus on empowering individual organizational members through leadership tactics, design of their jobs and involvement in decisions about work. In these approaches the primary emphasis tends to be on the work to be accomplished, and the focus is on the dyadic relationship between leader and subordinate. Ways of developing empowering processes by explicitly addressing organizational or group members' relationships with one another in the course of conducting the work ...


Transformational Leadership In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin 2016 Cornell University School of Hotel Administration

Transformational Leadership In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin

J. Bruce Tracey

In recent years, the hospitality industry has undergone major changes both within the industry and in its operating environment. Researchers have posited that in an environment of change, as described above, a visionary, or leadership style, would be most appropriate. The study, reported here, compared the use of transformational leadership style with the more traditional transactional style, and examined the effects of transformational leadership on individual and organizational outcomes in a hotel management organization. Results suggest that transformational leadership both impacts perceptions of leadership effectiveness and subordinate satisfaction, and clarifies the direction and mission of the organization.


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