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What's In Your Leadership Toolbox?, Barbara M. Tarasovich, Bridget M. Lyons 2015 Sacred Heart University

What's In Your Leadership Toolbox?, Barbara M. Tarasovich, Bridget M. Lyons

WCOB Faculty Publications

Senior finance executives play a pivotal role in achieving corporate strategic vision, fostering growth, and enhancing return on invested capital. But their role is becoming more and more complex. In addition to traditional functions, they and their finance teams must now do financial modeling, integrate data analytics, handle strategies for cyber security and complicated risk management, and more. To find out what capabilities must today's financial leaders have to be successful, the authors interviewed CFOs and human resources (HR) executives and identified the key required competencies. They identified six competencies frequently named by finance and HR executives that they ...


Why Empowering Salespeople Is A Double Edge Sword, Lucy Matthews 2015 Kennesaw State University

Why Empowering Salespeople Is A Double Edge Sword, Lucy Matthews

Doctor of Business Administration

Salespeople in business-to-business markets are given autonomy to manage firms’ relationships with their customers. This autonomy implies that salespeople are responsible for making decisions that not only benefit but may also adversely impact customers (e.g., offer an account preferential treatment vs. terminate an established account). While numerous studies establish that autonomy (a critical facet of empowerment) has a positive impact on sales employee’s job outcomes, this study investigates the possibility that salesperson autonomy also has undesirable effects on salesperson job outcomes because it makes them responsible for decisions that have adverse consequences on the customers they are charged ...


Dispersion Of Marketing Capabilities: Impact On Marketing’S Influence And Business Unit Outcomes, Michael T Krush, Ravipreet Sohi, Amit Saini 2015 North Dakota State University - Main Campus

Dispersion Of Marketing Capabilities: Impact On Marketing’S Influence And Business Unit Outcomes, Michael T Krush, Ravipreet Sohi, Amit Saini

Marketing Department Faculty Publications

The marketing function of firms continues to evolve into many configurations, including the dispersion of marketing capabilities. This study evaluates the effects on the marketing function’s influence when marketing capabilities are dispersed across multiple boundaries. Using a sample of marketing executives, we study the effects of two forms of marketing capabilities dispersion: intra-organizational dispersion and inter-organizational dispersion. We examine the impact of these forms on marketing’s perceived influence within the firm. We also investigate marketing’s influence on customer responsiveness, along with three distal outcomes: marketing strategy implementation success, relationship portfolio effectiveness, and business unit performance. Our findings ...


A Practitioner Critique Of A Conceptual Paper On Measuring Value And Performance, Andrew C. Wicks, Jeffrey S. Harrison 2015 University of Virginia

A Practitioner Critique Of A Conceptual Paper On Measuring Value And Performance, Andrew C. Wicks, Jeffrey S. Harrison

Management Faculty Publications

Much of the business literature suggests that firm performance should be measured in financial terms, based on the notion that the primary obligation of a corporation is to provide high shareholder returns. An alternative literature is emerging in which scholars identify the many weaknesses associated with shareholder primacy, and offer alternative performance measures that are focused on a broader set of stakeholders. One such publication was provided to high-­‐level executives in large companies. The executives were then given the opportunity to critique the paper and to discuss the extent to which their firms are engaging in the types of ...


Contract Structure For Joint Production: Risk And Ambiguity Under Compensatory Damages, Michael D. Ryall, Rachelle C. Sampson 2014 University of Toronto

Contract Structure For Joint Production: Risk And Ambiguity Under Compensatory Damages, Michael D. Ryall, Rachelle C. Sampson

Michael D Ryall

We develop a model in which the parties to a joint production project have a choice of specifying contractual performance in terms of actions or deliverables. Penalties for noncompliance are not specified; rather, they are left to the courts under the legal doctrine of compensatory damages. We analyze three scenarios of increasing uncertainty: Full Knowledge -- the implications of partner actions are known; Risk -- the implications can be probabilistically quantified; and, Ambiguity -- the implications cannot be so quantified. In Full Knowledge, action requirements dominate: they always induce the maximum economic value. This dominance vanishes in Risk. In Ambiguity, deliverables specifications can ...


How Do Strategic Factor Markets Respond To Rivalry In The Product Market?, Olivier Chatain 2014 HEC Paris

How Do Strategic Factor Markets Respond To Rivalry In The Product Market?, Olivier Chatain

Olivier Chatain

This paper explores the interplay between product market, strategic factor market and resource development. More competition in the product market makes resource buyers bid higher for resources, as the value of trying to preempt the resources is higher. Holding other initial conditions constant, resources are developed more in industries with factor markets than in industries without. When buyers of resources cannot integrate more than one resource, developers choose to develop either at a low or high level, generating a type of heterogeneity that would not arise otherwise. Changes in the intensity of competition in the product market can have opposite ...


Strategic Management In Agriculture (Recording), Steven Slezak 2014 Cal Poly

Strategic Management In Agriculture (Recording), Steven Slezak

Steven Slezak

No abstract provided.


Change Leadership In South East Asian Academic Libraries, Gulcin Cribb, Tamera Hanken 2014 Singapore Management University

Change Leadership In South East Asian Academic Libraries, Gulcin Cribb, Tamera Hanken

Research Collection Library

No abstract provided.


A Sound Idea: A Theory-Based Synthesis And Explanadum Supporting The Use Of Music In Marketing Strategy, Anthony H. Kerr, Neel Das 2014 Kerr Management LLC

A Sound Idea: A Theory-Based Synthesis And Explanadum Supporting The Use Of Music In Marketing Strategy, Anthony H. Kerr, Neel Das

Atlantic Marketing Journal

A review and synthesis of research literature regarding the role and influence of music on advertising effectiveness and in-store shopper moods and behavior is presented. A conceptual model is presented, with strong theoretical support found in classical conditioning, information processing, involvement, and mood states literature. The authors posit that a retailer should use a dual, concomitant music strategy as a component of an overall advertising and in-store marketing promotion plan. This strategy is presented in what the authors refer to as the Music Affect Model. While using the positive affects of music on consumer purchasing behavior as its core source ...


Realizing The Potential Of Strategic Human Resource Management: Employee Self-Advocacy In The Information Age, Steven Conaton 2014 University of Illinois

Realizing The Potential Of Strategic Human Resource Management: Employee Self-Advocacy In The Information Age, Steven Conaton

Cornell HR Review

[Excerpt] Human Resources has an identity crisis. The HR function is increasingly called upon to be a strategic business partner but this role is often in conflict with HR’s long-held identity as the firm’s employee advocate. Contemporary Strategic Human Resource Management (SHRM) initiatives seek to maximize human capital, align strategic fit throughout an organization and increase the firm’s profits; these initiatives are not designed to directly further the interests of the firm’s employees.[1] HR functions that try to simultaneously act as strategic business partners while maintaining their employee advocacy identity inevitably suffer from a lack ...


Frontstage Dramaturgy, Backstage Drama: An Ethnographic Study Of The Provision Of Hotel Accommodation, Maziar Raz 2014 The University of Western Ontario

Frontstage Dramaturgy, Backstage Drama: An Ethnographic Study Of The Provision Of Hotel Accommodation, Maziar Raz

University of Western Ontario - Electronic Thesis and Dissertation Repository

The provision of service is a growing focus of scholars in the fields of management and organization studies. Yet research in this area continues to reflect the tenets of Weberian bureaucracy with the predominant conceptualization of the provision of service as a “production system” in which customers and the organization’s resources are inputs, and services are the outputs of the organization. Accordingly, the organizing work of managers is conceived as activities that protect the “production system” from input uncertainties and external influences. What is overlooked in this perspective, however, is the dynamic tension between the organizing work of managers ...


The Power Of Words In Tension: Enterprise/Strategy As A Dilemma In Neoliberalism’S Persistence., Brendan K. O'Rourke 2014 Dublin Institute of Technology

The Power Of Words In Tension: Enterprise/Strategy As A Dilemma In Neoliberalism’S Persistence., Brendan K. O'Rourke

Conference papers

We address how enterprise is related to, another important discourse, strategy. From a discourse analysis of the talk of small firm owner-managers, emerges a view of strategy and enterprise as a single, integrated entity, bound together by some commonalities but more importantly by paired opposites reminiscent of ideological dilemmas (Billig, Condor, Edwards, Gane, Middleton & Radley, 1988). This dilemmatic nature of enterprise/strategy discourse adds to explanations for the persistence of the neoliberal form of enterprise, with the entrepreneur as the heroic saviour of all, based on the entrepreneur as an empty signifier (Jones & Spicer, 2009; Kenny & Scriver, 2012) or as a spectre (Marttila, 2012).


Social Responsibility Reporting: Evidence From India’S Leading Corporations, Shalini Jain 2014 University of Washington - Tacoma Campus

Social Responsibility Reporting: Evidence From India’S Leading Corporations, Shalini Jain

Center for Leadership and Social Responsibility Academic Conference

Abstract

In this article, I examine how 121 leading corporations in India communicate the external relevance of their corporate social responsibility (CSR) programs/outputs and whether these outputs vary by ownership identity (foreign, government, and family), industry affiliation (environmentally sensitive and consumer proximate), and market orientation (inward and outward). I use content analysis from corporate websites, annual reports, and CSR/Sustainability reports to create a unique database on India. Indicators include issuance of stand-alone CSR/Sustainability reports, participation in GRI, UNGC, Carbon Disclosure Project, and UN Carbon Credits reporting and auditing, social and environmental data and disclosure scores, and CSR ...


Does Corporate Giving Signal Firm Quality?, Ying Li, Kiyoung Chang, Hoje Jo 2014 University of Washington - Bothell Campus

Does Corporate Giving Signal Firm Quality?, Ying Li, Kiyoung Chang, Hoje Jo

Center for Leadership and Social Responsibility Academic Conference

No abstract provided.


Csr And The Social Contract: New Lenses For Stakeholder Analysis And Strategic Management, Mark A. Buchanan 2014 Boise State University

Csr And The Social Contract: New Lenses For Stakeholder Analysis And Strategic Management, Mark A. Buchanan

Center for Leadership and Social Responsibility Academic Conference

On the macro level of business legitimacy, the terms and conditions of the Business-Society social contract are continually subject to renegotiation. These renegotiations flow from altered expectations of society generally and stakeholder groups specifically as to business’ role in value creation and take place principally in either marketplace or public policy arenas.

On the micro level of a firm’s license to operate, it must understand and address stakeholder expectations in order to succeed over the medium and longer term, i.e., to be sustainable. Stakeholder management, as related to corporate social responsibility (CSR) and sustainability, has increasingly been seen ...


The Business Of Beds: An Exploration Of Hotel And Hostel Business Strategy, Robert B. Bunda 2014 University of Connecticut - Storrs

The Business Of Beds: An Exploration Of Hotel And Hostel Business Strategy, Robert B. Bunda

Honors Scholar Theses

At their cores, hotels and hostels are similar in that they provide a place for travelers to stay. Despite this core similarity, the structures of the two industries are radically different. The hotel industry began in the Middle Ages and has given rise to massive multinational companies, many managing more than four thousand hotels. In stark contrast, the hostel industry began in 1909 and is mostly comprised of independently owned and operated guesthouses, with the largest global chain comprising of less than twenty properties. This study first defines the hotel and hostel industries and examines the different experiences they offer ...


How Fast Do New Hotels Ramp Up Performance?, Cathy A. Enz, Ángel Peiró-Signes, María-del-Val Segarra-Oña 2014 Cornell University School of Hotel Administration

How Fast Do New Hotels Ramp Up Performance?, Cathy A. Enz, Ángel Peiró-Signes, María-Del-Val Segarra-Oña

Articles and Chapters

Using an event study methodology and data from 3,494 new entrants in the U.S. lodging industry, this paper examines how quickly new hotels ramp up their performance after opening. For the years 2006 through 2009, new entrants entered with average daily rates (ADRs) above incumbents, and took seven quarters (1.75 years) to ramp up occupancies to the levels of comparable incumbent hotels. These averages include performance behavior of brand-managed, franchisee-managed, and unaffiliated independent hotel new ventures compared with incumbent hotels in similar geographic markets, locations, and price segments. Overall, new hotels reached comparable revenue per available room ...


The Impact Of Consumer Product Package Quality On Consumption Satisfaction, Brand Perceptions, Consumer Investment And Behavior, Jeffrey S. Hess PhD, Jay Singh, Lynn E. Metcalf, Jeffrey Danes PhD 2014 Cal Poly San Luis Obispo

The Impact Of Consumer Product Package Quality On Consumption Satisfaction, Brand Perceptions, Consumer Investment And Behavior, Jeffrey S. Hess Phd, Jay Singh, Lynn E. Metcalf, Jeffrey Danes Phd

Journal of Applied Packaging Research

Consumer product packaging can serve a critical role in the consumption experience, but marketing and packaging science researchers focus primarily on pre and post-consumption aspects of consumer product containers. Exhaustive research into packing ergonomics, logistics, safety, sustainability and promotional features are common across marketing and packaging disciplines, but research isolating the role of a packaging in consumption satisfaction and enduring consumer-brand relationships is rare. In addition to an undervalued role in product satisfaction, functional isolation between marketing and packaging scientists limits packaging’s overall impact on the bottom line.

This research examines the role of bottle quality in bottled-water consumption ...


Crisis Management: A Qualitative Study Of Extreme Event Leadership, Charles A. Casto 2014 Kennesaw State University

Crisis Management: A Qualitative Study Of Extreme Event Leadership, Charles A. Casto

Dissertations, Theses and Capstone Projects

Several extreme events are examined in this dissertation to better understand the implications of such events for expanding the existing knowledge of crisis leadership. Through interviews with leaders that had direct leadership roles in extreme events such as the Fukushima nuclear reactor explosions, Deepwater Horizon oilrig explosion, and Super Storm Sandy, in addition to national leadership, e.g. White House Situation Room, an in-depth, cross-case analysis of leadership in extreme crises is presented. Previous literature concludes that the abilities of leaders are second only to the cause of the event itself in determining the outcome of a disaster but due ...


Critical And Creative Thinking And Structured Analytic Methodologies: From “Think Flow” To “Work Flow”, James L. Harper 2014 US Army Intelligence Center

Critical And Creative Thinking And Structured Analytic Methodologies: From “Think Flow” To “Work Flow”, James L. Harper

James L Harper

Training prepares for the “known.” Education prepares us for the “unknown.” That unknown should spark greater analytic dialogue within the intelligence enterprise regarding what our analyst training and education baseline should encompass as well as address the training strategies necessary to drive the Army intelligence community to a more refined analytic point. Before delving into what those analytic swing mechanics consist of, let us first review the premium placed on our analysis today and the operational and intelligence processes in order to better understand how and when our analytics come into play.


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