Social and Behavioral Sciences Commons^™

Understanding Online Reviews Of Geriatricians: Correlations Within A Dataset Of 53,210 Physician Reviews, Yizhong Wu, Eric Reuben Smith, Nick Shaffer, Hanh Dieu Trinh, Becky Powers

Patient Experience Journal

Introduction: Online reviews are increasingly influential in how patients find and choose physicians. Patients appreciate the transparency of online reviews, and they offer an avenue for physicians to receive feedback. This cross-sectional study aims to provide insight into correlations between provider level information such as wait times or physician demographics, and the reviews patients submit online for geriatricians.

Methods: ParseHub software was used to extract and pool data from 6,631 provider profiles categorized under “geriatric medicine” on the popular open-source physician review website Healthgrades.com. Physician race or ethnicity was modeled by profile last name based on 2010 US census data. …

Family-Centered Care In Pediatric And Neonatal Intensive Care Units: A Systematic Review Of Effects On Parental Satisfaction And Length Of Stay, Vincenzo Andretta, Valentina Cerrone, Veronica Strini, Angela Prendin

Patient Experience Journal

Background: Family-centered care (FCC) is essential in pediatric and neonatal intensive care units (PICUs), potentially increasing parent satisfaction and reducing length of hospital stay, but evidence of its effectiveness is inconsistent. Objective: To assess the effects of FCC interventions on parent satisfaction and length of hospital stay in PICUs. Methods: A systematic review was conducted, with 17 studies meeting the established inclusion criteria. The McMaster tool was used to assess the methodological quality of studies, along with an assessment of risk of bias. Results: The review identified a wide range of FCC interventions, including promoting parental …

I Felt More Confident That It Would Work For Me: A Grounded Theory Of Person-Centered Interprofessional Collaboration Based On Patients’ Lived Experiences, Katherine Hope Morgan, Cristina S. Barroso, Kathleen Conroy Brown, Michael R. Bleich, Soghra Jarvandi, Elizabeth B. Strand, Shaun Rowe

Patient Experience Journal

Interprofessional collaboration (IPC) is considered the highest standard of practice for delivering care to patients with multiple, complex, and chronic conditions. Despite reported benefits of IPC, the voice of the care receiver and how or whether they experience IPC is underexplored. Our objective was to examine patients’ experiences with IPC in two rural primary care settings in the U.S., where the burden of multiple chronic conditions (MCCs) is coupled with lower life expectancies and reduced access to care. We used a semi-structured interview to assess patients’ experiences within 72 hours after an IPC healthcare visit. This study, conducted in two …

Role Of Patient-Reported Measures (Prms) In Addressing Ethical Challenges During Telemedicine Consultation: A Narrative Review, Asiya Attar, Kasturi Shukla

Patient Experience Journal

Introduction: Telemedicine has revolutionized medical care delivery by emphasizing on Patient-Centred Care (PCC). Patient Reported Measures (PRMs) can assist in providing PCC since it assesses the treatment outcomes and patient experience. However, using PRMs is not just limited to gauging clinical efficiency; it can also play a role in addressing the ethical challenges in telemedicine. Yet this aspect of PRMs remains underexplored. Method: Literature search was conducted using a combination of keywords from the Google Scholar, Scopus, and Web of Science databases. 126 peer-reviewed journal articles in English from 2015 to 2024 were screened, and 34 relevant full-text …

Understanding Patient Experiences: A Qualitative Study On Communication And Cultural Competence In Multiple Sclerosis Care, Vaishnavi Sridharan, Charee Thompson, Rola Mahmoud, Minnatallah N. E. Eltinay, Chungyi Chiu

Patient Experience Journal

Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted to explore MS patients’ experiences with healthcare communication and care delivery. Results: Three major themes emerged: (1) Patient-provider communication, where 62.9% of participants reported positive experiences, citing responsiveness and empathy, while 37.1% noted issues such as inattentiveness and rushed consultations. (2) …

“Why Should Anyone Want To Make Things Better For Me Particularly?” – A Qualitative Exploration Of Care Opinion And Nhs Care Improvements, Emma Berry, Zoe Skea, Marion K. Campbell, Louise Locock

Patient Experience Journal

Care Opinion is an online platform which enables people to share anonymous feedback (known as “stories”) about their experiences of UK healthcare. In Scotland, this platform has official government backing, though healthcare organisations are not obliged to use it. Care Opinion staff review and edit these stories, acting as moderators. Healthcare staff are invited to respond to stories and are encouraged to use it for healthcare improvement. However, the number of changes made and registered on the platform is relatively small. This paper brings together findings from interviews with story authors (those sharing experiences), NHS staff and Care Opinion moderators …

Psychosocial Dimensions Of Living With Hep B: Notes From The Field: The Lived Experience Of A Mother Raising A Daughter With Hepatitis B, Julie Gerhardt

Patient Experience Journal

What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in her blood; (ii) as a participant in the Hepatitis B Foundation’s (HBF) “Storytellers” program in which those impacted by the disease meet with others to share experiences and narrate a short video posted on the HBF website; and (iii) as a PhD research psychologist-turned-psychoanalyst interested …

My Husband Didn’T Have To Die: A Doctor Reflects On All That Went Wrong With Her Husband’S Care In One Of The Nation’S Top Medical Centers, Joanna A. Cooper

Patient Experience Journal

The outcomes of complex care are never predictable. Despite this, reflecting on my husband’s care and his untimely death, I am certain that his fate would have been different with better communication, attention to detail, collaboration, and measures of curiosity, humility, and compassion.

Holding Space: An Effective Intervention For When Hope Wanes, Annette Lane, Marlette Reed, Rose Schroeder

Patient Experience Journal

Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is explained. Examples of holding space are woven throughout in order illustrate this concept. Finally, implications for professionals are provided.

The Art Of Diagnosis: How To Actively Participate In Your Healthcare, Vladislav Ilin, Daniel J. Morgan, Brad Peckler

Patient Experience Journal

Diagnosing illness is one of the most complex and error-prone aspects of healthcare, yet patients are rarely equipped with the knowledge or tools to engage in the process actively. This article demystifies diagnosis by explaining how doctors formulate differential diagnoses, the limitations of medical testing, and the cognitive and systemic factors that contribute to diagnostic errors. Drawing on real-world examples, the article highlights the crucial role of clear communication and collaborative decision-making between patients and clinicians. It offers practical, evidence-based strategies for patients to prepare for consultations, communicate their symptoms effectively, and ask key questions that promote accurate diagnosis. By …

Taking Time And Making Space For Patient And Caregiver Partners, R. Hamilton, L. Hives

Patient Experience Journal

Patient and caregiver engagement is a paramount element to ensure the voice of lived experience is integrated and prioritized in research. However, what it looks like to actually participate in authentic patient and caregiver engagement can be challenging without understanding the experience of our patient and caregiver partners. I had the honour of interviewing a patient and caregiver partner who bestowed rich guidance about what it means to deliver excellent patient and caregiver engagement in research. Themes of the interview included taking time to collaborate, being mindful and giving gratitude, actively listening to partner voices, leading alongside patient and caregiver …

From Fear To Hope: How Communication Transformed Our Pregnancy Journey A Personal Narrative On The Critical Role Of Healthcare Communication In Patient Experience, Valan. P, Pulidindi Venugopal

Patient Experience Journal

This article emphasises the transformative potential of compassionate healthcare communication, particularly in the context of pregnancy loss. This personal narrative illustrates how varying communication approaches can significantly alter patient experiences, transforming anxiety-laden medical encounters into empowering partnerships with healthcare providers. A ten-month journey through pregnancy after a devastating miscarriage revealed the profound impact of communication quality on both clinical outcomes and emotional healing. The narrative contrasts three distinct communication environments: dismissive administrative systems that induce unnecessary stress, insensitive support staff during vulnerable moments, and a physician whose empathetic approach fundamentally transforms the entire pregnancy experience. Through a detailed examination of …

Why We Need A Patient-Centered Innovation Renaissance: A Horizontal And Vertical Integration Of Knowledge To Transform Care Pathways, Pieter Vandekerckhove, Benjamin H.L Harris, Louis J. Koizia, Ashok Handa, Chris Brainard, Steven Howard

Patient Experience Journal

We are at a pivotal moment. The future of healthcare innovation can no longer be defined solely by technological advancement or institutional efficiency. While digital tools, therapies and platforms continue to evolve, they must be embedded within a broader transformation, one that places the human experience at the centre of how we design, deliver and evaluate care. This patient-centred renaissance calls for the integration of both horizontal and vertical forms of knowledge: connecting services across the care continuum. From the literature and our experience, an unexpected byproduct of co-production with patients in health innovation and care delivery is a reduction …

“Those Boxes Do Not Hold Me”: Using Narrative Health Experiences Research To Learn From Patients And Care Partners Beyond Surveys, Rachel Grob, Barbara Warren, Erika Cottrell, Njeri Grevious, Sara Knight, Mark Schlesinger, Kate Clegg Smith, Nancy Pandhi

Patient Experience Journal

Stories are fundamental to how we understand individual beliefs and experiences, as well as collective mindsets and institutional practices. Volunteered narratives are abundant, especially on the interweb. We in the health experiences research community, however, are challenged to develop effective, equitable approaches to moving beyond surveys by hearing and responding to not just dominant voices, but also those whom research has historically ignored, silenced, or objectified. In this commentary, we describe one such approach: the Database of Individual Patient Experiences (DIPEx) methodology as adapted by the Health Experiences Research Network (HERN) for use in the U.S. context since 2015. We …

Mastering The Art Of Listening: The Human Experience Superpower, Jason A. Wolf

Patient Experience Journal

As human beings we do not live in isolation. Our existence is framed in the context of others. We are a part of families and teams, communities and countries; all which provide us with ideas and information, most delivered through the interactions we have with others. The very definition of experience itself conveys this as it opens with the words, “the sum of all interactions.”¹ Every experience that we have is impacted by interactions with others. This give and take of connection is the breath of our humanity. Through it we transfer thoughts and beliefs, words and emotions. Moments …

The Views Of Prospective Students New Student Pathway Snbt 2024 Through Media Monitoring Vocational University Indonesia, Beatrix Siagian

Jurnal Vokasi Indonesia

This study aims to analyze the perceptions and views of prospective new students on the selection of SNBT admissions in 2024 in the UI Vocational Education Program. All information contained is obtained through social media monitoring carried out in the January-July 2024 period, with social media coverage namely Instagram, X, Tiktok, and Youtube. This research produces the main perceptions, main topics, and sentiment analysis of all study programs in UI Vocational Education and sentiments related to several specific topic categories. Based on the results of the analysis, it was found that conversations regarding the selection of SNBT admissions in 2024 …

Interview With Paul Castle On Adoroscopes, Jj Pionke

Disability in LIS (DisLIS)

JJ Pionke interviews Paul Castle about his book Adoroscopes and his creative process as a visual artist who has a degenerative eye condition called retinitis pigmentosa.

Structural Models For Lyric-Setting Analysis In Popular Song, Matthew T. Hough

Gamut: Online Journal of the Music Theory Society of the Mid-Atlantic

Studies of English text setting have long focused on "well-formed" examples, typically in 4/4 time, in which syllabic-stress-to-beat matching is prioritized (Halle and Lerdahl 1993, Hayes and Kaun 1996, Hayes 2009). Evidence of this prioritization has been presented in Palmer and Kelly 1992 and Girardi and Plag 2019, and such examples are ubiquitous in English-language nursery rhymes, children’s songs, and folk tunes. The present study contextualizes this type of text setting as one of four models for the structural interaction of English lyrics and music in popular song: 1) unified ("well-formed"), in which musical considerations and a preference for stress …

Snap Benefits In A Recession: Mountain West State Projections, Olivia K. Cheche, Caitlin J. Saladino, William E. Brown Jr.

Health

This fact sheet presents data on simulated recession impacts to the Supplemental Nutrition Assistance Program (SNAP) in the Mountain West. The Urban Institute’s “How Would a State Cost Share Affect SNAP in a Recession?” report provides recession projections based on the current SNAP policy – which allows SNAP to automatically expand in the event of a recession – as well as a 10% cost share scenario, for all 50 U.S. states and the District of Columbia. This fact sheet focuses on recession projections for the five Mountain West states of Arizona, Colorado, Nevada, New Mexico, and Utah.

Births In The Mountain West, 2023, Lara Karaalp, Yashesvi Sharma, Caitlin J. Saladino, William E. Brown Jr.

Demography

This fact sheet details data from a National Vital Statistics report on the number of births within the Mountain West in 2023. This report, offered through the U.S. Centers for Disease Control and Prevention (CDC), includes data on the race/ethnic demographics of mothers of American Indian and Alaska Native, Asian, Black, Native Hawaiian and Pacific Islander, white, and Hispanic descent. This fact sheet explores birth data for the Mountain West states of Arizona, Colorado, Nevada, New Mexico, and Utah, by the mother’s place of residence.

October 7 And International Police Cooperation: The Silence Of Interpol, Mathieu Deflem

Faculty Publications

Aim: The aim of this study is to explore the background and interpretation of Interpol’s silence following the terrorist attacks committed by Hamas against Israel on October 7, 2023. The author examines the international policing im-plications of the events, with special attention to why the world’s largest police organization failed to issue any substantive response.

Methodology: The research is based on asociological analysis combining ahistorical and institutional overview of Interpol’s counterterrorism activities with the examination of the organization’s communications and institutional decisions. It relies on qualitative sources and an interpretive, case study-based approach using public documents, records, and statements.

Findings: …

Understanding, Deterring, And Preparing For A Great-Power War In The Twenty-First Century, Antulio J. Echevarria Ii, Larry P. Goodson, Brennan Deveraux

Integrated Research Projects

The US government and the US Army are unprepared for a great-power war. This integrated research project (IRP), sponsored by Vice Chief of Staff of the Army General James J. Mingus, is a critical first step in helping senior US Army leaders increase their knowledge of, and preparations for, deterring or fighting a great-power war in the twenty-first century. No one knows how long the US government and the US Army have to prepare for a future conflict. Consequently, the US Department of Defense faces difficult decisions as it balances preparing for a future war with maintaining readiness to address …

Innovating Digital Library User Experience: A Student-Led "Learn By Doing" Collaboration, Heather L. Cribbs, Camille L. Paradis, Danielle T. Daugherty

Library Scholarship

This case study presents a year-long user experience (UX) research project that redesigned Cal Poly’s Kennedy Library website for the first time in over a decade. Grounded in the university’s “Learn by Doing” pedagogy, students led all phases: identifying top user tasks, validating usability methods, and testing a WordPress prototype. The project emphasized real-world skill-building, with students serving as UX researchers, designers, and developers. Findings from a campus-wide top tasks survey shaped the development of usability tests, revealing critical pain points and guiding iterative improvements. Students conducted and analyzed usability testing with Loop11, uncovering user needs related to search functionality, …

The Perceived Understanding Of Emotional Well-Being And Needs Among Older Adults In Rural West Virginia: A Phenomenological Study, Amanda M. Phillips

Doctoral Dissertations and Projects

The purpose of this phenomenological study was to describe the experiences of older adults regarding emotional well-being in rural West Virginia. Havighurst’s activity theory on aging provided the lens for guiding the research and was supplemented with a framework of reablement. The in-depth literature review showed prevalent trends and limitations in current research on the rural aging population’s efforts to maintain and meet their emotional well-being needs. An essential aspect of the literature review was the limited resources available in rural communities in general. Semi-structured interviews were conducted with 11 participants recruited from the public. As part of the data …

A Phenomenological Study Of The Lived Experiences Of Teachers From The Northeast Region Of The United States And How They Cope With Workplace Stress And Burnout, Zakkiyyah W. Sally

Doctoral Dissertations and Projects

The purpose of this qualitative phenomenological study was to better understand the lived experiences of Pre-K to 12th grade teachers from the Northeast Region of the United States as it relates to the development of burnout and stress. The central phenomenon of the study has been to discover ways teachers choose to cope and best manage stress, which can lead to burnout. This research study also served to investigate school related resources available to teachers to help support them with stress, burnout, and coping. Teachers have noted that they manage stress and burnout with various strategies, such as mindfulness, compassion, …

Lead Like Jesus For Healthcare - Improving The Culture Of Healing Through Biblical Leadership Training, James Michael Jones

Doctoral Dissertations and Projects

Lead Like Jesus is a 501(c)(3) ministry founded in 1999 that aims to reshape leadership through the teachings and example of Jesus Christ. The organization promotes leadership development that integrates servant leadership principles into a transformational leadership model, applying these ideas in secular settings where success is often linked to authority, control, and power. The principles behind the Lead Like Jesus movement are rooted in the Scriptural accounts of Jesus' life and teachings, emphasizing a leadership style characterized by humility, empathy, and genuine care for others. A review of offerings from professional associations, consulting firms, and other sources of leadership …

Identifying Key Factors In Global Human Trafficking Using Factor Analysis, Nike Joy Alawode

Doctoral Dissertations and Projects

The study aimed to examine key factors influencing human trafficking trends through quantitative analysis of historical archival data from trafficking cases. Using a comprehensive dataset, the factor analysis design assessed variables associated with human trafficking, including age, gender, methods of control, types of labor, types of sexual exploitation, and recruiter-victim relationships. Through descriptive and inferential analyses, this study identified demographic and situational patterns linked to trafficking, uncovering how age and gender intersect with exploitation types, and how different means of control were applied across contexts. Findings may illuminate recruiter-victim dynamics, particularly regarding how relationships impact victim targeting and recruitment methods. …

Emotional Intelligence Of Educators And School Climate Ratings In Title I K–8 Schools In The Southeast United States, Kristen A. Hunt

Doctoral Dissertations and Projects

The purpose of this study is to understand the impact emotional intelligence of teachers and administrators has on school climate for students in a Title I K–8th grade schools in the southeast region of the United States and to determine if years of teaching experience moderates this relationship. The theories guiding this study are Bandura’s social cognitive theory and Solovey and Meyer’s theory of emotional intelligence. Bandura’s social cognitive theory explains the relationship between people, their behavior, and the environment. The theory of emotional intelligence by Solovey and Meyer relates to social intelligence by being of the belief that emotional …

The Role Of Data Analytics In Detecting Unemployment Insurance Fraud: A Case Study Of State Governments In The United States, Tina Louise Carkhuff

Doctoral Dissertations and Projects

The unprecedented surge in unemployment insurance claims during the COVID-19 pandemic exposed state labor agency systems in the United States to significant fraud risks, resulting in billions of dollars in improper payments. This study investigated the role of data analytics in detecting and mitigating unemployment insurance fraud, with a focus on state government responses. Using a single-case study approach, I examined how advanced data analytics, including machine learning, predictive modeling, and strategies to identify fraudulent claims, can reduce fraud within unemployment insurance systems. The study also included an investigation of systemic vulnerabilities and the impact of policy improvements on fraud …

The Impact Of Trauma On The Presentation Of Obsessive-Compulsive Disorder, Nina Rose Eberly

Doctoral Dissertations and Projects

Obsessive-compulsive disorder (OCD) is a prevalent mental health condition that has previously been linked to traumatic life experiences. Understanding the connection between trauma and OCD symptomatology is essential for developing clinical interventions. This study examined whether a history of abuse is related to an OCD diagnosis, whether a post-traumatic stress disorder (PTSD) diagnosis is correlated with heightened OCD symptoms, and whether experiencing multiple types of traumas increased OCD symptom severity. Statistical analyses, including correlation and regression analyses, were conducted along with thematic analysis of qualitative interview data. Participants with a comorbid diagnosis of OCD and PTSD exhibited elevated OCD symptoms. …