Social and Behavioral Sciences Commons^™

Analisis Kualitas Pelayanan Customer Service Pada Rumah Sakit Di Provinsi Dki Jakarta, Badra Al Aufa

Jurnal Administrasi Bisnis Terapan

Improving the quality of hospital services could be increase profit, market share and cost savings. Staff in front desk plays an important role in affect satisfaction patients, possibility for someone to recommend service and grades create a for patients. This study attempts to analyze the quality of customer service unit at hospital in Jakarta, Indonesia. This research used observation method. Data collection technique was using ghost shopping method. Research has been conducted on 19 hospitals in Jakarta. The selection of hospital was using purposive sampling method. Check list has been used for data collection. Observation has been conducted to see …

Beyond The Pitch: Teaching Emotional Labor In Advertising Education Through An Action Research Program, Michael Joseph Mallory

Theses and Dissertations

As the advertising industry continues to expand, new graduates must navigate the profession in the face of increasing challenges. With competition in the job market growing and Generation Z valuing work-life balance, the advantage of quality advertising education becomes paramount. Current advertising education does not address the challenge of emotional labor that professionals will face in the field. With limited scholarship that explores emotional regulation, communication dynamics, and client relations in an academic advertising setting, emotional labor in advertising education is explored through a thoroughly documented experiential learning study. This study employs Participatory Action Research (PAR) to investigate, develop, and …

Durkheim’S Structural Functionalism And The Integration Of Genocide In His Sociological Framework, Anthonie Holslag

Genocide Studies and Prevention: An International Journal

No abstract provided.

Where Are The Criminologists?: The Persistent Absence Of The Field In Genocide Research, Grace Allbaugh, Susan A. Woollen, Jacqueline L. Schneider, Joanne Savage

Genocide Studies and Prevention: An International Journal

The rallying cry of “Never Again” was heard worldwide after the Nazis’ annihilation of Jews and other victims were discovered after WWII. The global community promised that the crime of genocide would be prevented and signatory parties of the United Nations Convention on the Prevention and Punishment of Genocide (December 9, 1948) would do everything in their power to prevent another Holocaust from occurring. Unfortunately the “crime of all crimes” remains an almost permanent fixture in international news while signatory parties remain reluctant to call the ongoing conditions genocide. The field of genocide studies is built upon an interdisciplinary field …

#Bergeraklebihbaik As A Cultural Campaign: Brand Activation, Digital Lifestyle, And Urban Health Consciousness In Contemporary Indonesia, Putri Ayu Ningtyas, Hardika Widi Satria, Besty Priyandhini, Naldo Tantuah, Muhammad Heychael, Nazira Shafera Kirana

International Review of Humanities Studies

In today's hyper-competitive branding environment, marketing strategies are no longer solely focused on product promotion but have evolved into cultural practices that shape societal norms, values, and identities. This study explores how Pristine, a premium bottled mineral water brand, utilized brand activation through the #BergerakLebihBaik campaign to not only increase brand awareness but also construct a cultural narrative around health, wellness, and lifestyle among urban Indonesian consumers. Through a mixed-method qualitative approach including social media observation, in-depth interviews, and document analysis, this research demonstrates how the campaign functioned as a cultural artifact that mediated discourses of modern health, digital engagement, …

Symbols And Power Discourses In Three Shadow Puppet Performances Of The Murwakala Play, Ayuk Latifah, Darmoko Darmoko

International Review of Humanities Studies

This study analyzes the symbols and discourses of power in three Purwa shadow puppet performances of the Murwakala play, styles of Surakarta, Yogyakarta, and Banyumas. The Murwakala play, centered on themes of purification and the transformation of power, contains a rich narrative for analyzing power dynamics through the interactions between characters such as Batara Kala (a form of destructive power), Batara Wisnu (a form of constructive power), and Batara Guru (a form of cosmic order). Using a qualitative approach, this research integrates Geertz's theory of cultural symbolism and Foucault's discourse of power to analyze how power is represented and negotiated …

Soft Power: Brics Cultural Diplomacy And The Rebalancing Of Global Narratives, Brice Tseen Fu Lee, Kotchaphop Kornphetcharat, Juan Pablo Sims

International Review of Humanities Studies

BRICS has broadened its agenda beyond finance to cultivate soft power through coordinated cultural diplomacy. Examining official statements, press releases, and scholarly commentary on the bloc’s flagship film, sports, and ministerial initiatives, this article shows that cooperation is advancing from one-off spectacles toward structured, recurring institutions. Findings indicate two simultaneous dynamics: outwardly, BRICS venues amplify Global-South perspectives that diversify international cultural flows; inwardly, member states use the same platforms to signal national prestige, revealing persistent status competition. The result is an early but uneven cultural architecture—one that counters Euro-Atlantic narrative dominance yet has not crystallized into a fully coherent BRICS …

From Backstage To Front Stage : Understanding Dramaturgical Work Behavior In The Workplace, Yufei Cheng

Lingnan Theses (MPhil & PhD)

Modern organizations often reward “looking busy” rather than genuinely contributing, prompting employees to engage in superficial displays of productivity. This type of behavior can be considered as a previously unexplored yet important form of impression management. While impression management research has predominantly examined outcome-oriented tactics, it has not fully captured the subtler, non-contributory forms of performative behavior that permeate everyday work life. To address this gap, this dissertation introduces Dramaturgical Work Behavior (DWB), a concept grounded in Goffman’ s dramaturgical theory, which outlines how employees enact symbolic “front-stage” performances—such as feigned urgency or exaggerated busyness—to signal conformity without adding real …

The Effect Of A Therapy Dog On Pressure Pain Threshold In Healthy Individuals, Lydia L. Haak, Rhonda L. Verdegan

Internet Journal of Allied Health Sciences and Practice

Purpose: Pain is the most common reason for healthcare consultation in the United States. Pain affects every area of life; biologically, psychologically, and socially. These three constructs make up every individual and thus contribute to their perceived quality of life. The use of therapy dogs (TD) has been widely researched as a source of non-pharmacological pain management. Studies have proven that a dog can reduce perceived pain in people with a variety of comorbidities. The purpose of this study was to prove that pain is modulated biologically by dogs and not just by human perception. Methods: This was …

Virtual Lecture, Live Lecture, Flipped Classroom: Does Dpt Pain Curriculum Format Affect Student Pain Beliefs? A Preliminary Study, Jeb Helms, Jamie Ball, Kory J. Zimney Pt, Dpt, Phd

Internet Journal of Allied Health Sciences and Practice

Purpose: Currently there are multiple published examples of successful DPT delivery models for the International Association for the Study of Pain curricular guidelines. However, there are no direct comparisons between different IASP delivery models such as in-person vs hybrid or lecture vs flipped classroom. The purpose of this study was to compare 3 delivery formats for teaching a DPT pain science IASP based course (1. Virtual Lecture 2. In-person Lecture 3. Flipped in-person) for pre course and post course differences in student biomedical/biopsychosocial beliefs, and confidence to treat patients in pain.Method The instructors remained consistent throughout the study period, …

Generative Ai–Powered Mental Wellness Chatbot For College Student Mental Wellness: Open Trial, Jazmin A. Reyes-Portillo, Amy So, Kelsey Mcalister, Christine Nicodemus, Ashleigh Golden, Colleen Jacobson, Jennifer Huberty

Department of Psychology Faculty Scholarship and Creative Works

Background: Colleges have turned to digital mental health interventions to meet the increasing mental health treatment needs of their students. Among these, chatbots stand out as artificial intelligence–driven tools capable of engaging in human-like conversations that have demonstrated some effectiveness in reducing depression and anxiety symptoms.

Objective: This study aimed to assess the feasibility and acceptability of using Wayhaven, an artificial intelligence chatbot, among college students with elevated depression or anxiety symptoms. We also aimed to examine the preliminary effectiveness of Wayhaven in improving symptoms of anxiety and depression, hopelessness, agency, and self-efficacy among students.

Methods: Participants were 50 racially …

Optimal Management Of Public Energy Communities: Investment Strategies And Welfare Maximization, Dirk Bergemann, Marina Bertolini, Marta Castellini, Michele Moretto, Sergio Vergalli

Cowles Foundation Discussion Papers

A municipality (social planner) is seeking to establish a renewable energy community paying the initial investment costs, while also identifying the optimal management framework. In this context, two distinct modes of governance are analyzed: the private and the public one. In the first case, a private (or profit) aggregator oversees the energy community with a monopolistic behavior, while in the other the aggregator is a public owned, or controlled, company following the social approach advocated by the promoter, i.e the municipality. In both scenarios, the effective functioning of the community requires the collection of private data on members’ energy consumption. …

07.28.2025 Ored Connect, Liz Williamson

ORED Newsletter

On-demand training courses released

• Mentoring
• My Project Was Funded, Now What?

Notice of Funding Opportunity SMART Act Accelerate Initiative

Memo Regarding Contact from Federal Agencies

Representing Vietnam’S Political Leadership In International Media: A Critical Discourse Analysis Of Coverage From 2018 To 2024, Jackson Andre William Kumaat

International Review of Humanities Studies

International media play a powerful role in shaping global perceptions of political legitimacy, particularly in states where authoritarian governance coexists with economic success. Vietnam—often described as a one-party socialist state with rapid economic growth—has attracted increased attention in international news coverage, yet little research has examined how its leadership is discursively constructed through media narratives. This study addresses that gap by analyzing how Vietnam’s political leadership was represented in international media from 2018 to 2024. Using Norman Fairclough’s Critical Discourse Analysis (CDA) and Stuart Hall’s theory of representation, the research investigates how ideology, power, and meaning are embedded in news …

The 15-Minute City And Social Behavior Changes In The Tod Area: Blok M-Sisingamangaraja Tod Case Study, Dede Julfikar, Lin Yola

International Review of Humanities Studies

The changing process of the city can be due to economic development that results in urbanization then enlarges the city. This situation affects the growth and evolution of other activities in urban areas such as the emergence of new residential areas, industrial zones, and trade and service (commercial) areas. The government of DKI Jakarta is targetting to develop many public transportation infrastructure due to its target of 2040 70% of Jakarta residents live near by transit points. So that the distance of residential residents to urban facilities can be reached within 15 minutes of walking, cycling or using public transportation. …

Cyber Attacks On Government-Managed Systems: A Social Epistemology Perspective, Aurelia Bunga Anggun Putri Romavella, Fristian Hadinata

International Review of Humanities Studies

This article examines cyberattacks on government-managed systems from the perspective of social epistemology. The development of information technology, particularly the internet, has changed the way governments operate and interact with the public. However, these changes have also created new vulnerabilities to cyberattacks that can disrupt public services, undermine public trust and threaten national security. Social epistemology, with its focus on how knowledge and beliefs are constructed and disseminated in society, provides a useful analytical framework for understanding these cyberattack dynamics. This article examines how cyberattacks affect the production, distribution and validation of knowledge in the context of governance. By analyzing …

The Influence Of Colonialism On The Development Of Religious Life In Timor Leste, Abdul Kadirsyam Salampessy, Rahadjeng Pulungsari Hadi

International Review of Humanities Studies

Timor-Leste is the youngest country in the world with unique religious dynamics. The Catholic population increased rapidly after independence, while the Muslim population decreased drastically due to political dynamics. The presence of Mari Alkatiri, an Arab-descended Timorese Muslim who became Prime Minister (PM) twice, is a depiction of the presence of Islam in a Catholic-majority country. The long history of colonialism in Timor-Leste has greatly influenced the landscape of religious life there. In its development, the people of Timor-Leste live harmoniously and democratically.

This journal uses a qualitative research method that focuses on the social and cultural phenomena of the …

“Gue Lo”: Form Of Address As A Strategy For Negotiating Cultural Identity, Dwi Rahmawanto

International Review of Humanities Studies

This study examines the relationship between language choice, especially the use of the form of address gue lo, and the disclosure of the cultural identity of Javanese students at Universitas Indonesia. This study adopts a descriptive mixed-methods approach, combining quantitative and qualitative data collected through a survey of 52 Javanese student respondents. The results indicate that most respondents used the form of address gue lo when interacting with peers from outside Java, whereas alternative forms were more commonly used with other Javanese students. Correlation tests revealed a negative relationship between the intensity of gue lo usage and the desire …

The Establishment Of Jakarta International Schoolin Indonesia As A Reflection Of Globalisation Through Education, Brandon Cahyadhuha Rusdy, Linda Sunarti

International Review of Humanities Studies

"This article examines the establishment of Jakarta International School (JIS) within the context of the globalisation of Indonesia. Established in 1951 under the name International School of Djakarta by Antoinette Stepanek, an educator from the United States, it was the first school to provide an English-language education for the children of expatriates in Jakarta, Indonesia. The school underwent several name changes throughout its history. In 1965, the school was renamed to Joint Embassy School to reflect the support from a coalition of embassies, consisting of the United States, United Kingdom, Australia and Yugoslavia. In 1978, the school was renamed again …

The Middle Class, The Youth, The Highways: Production Of Space And Urban Memory In Blok M, Jakarta, Bimana Novantara, Yudi Bachrioktora, Lilawati Kurnia

International Review of Humanities Studies

This paper examines the historical and contemporary dynamics of the Blok M area in Jakarta as a public space undergoing a process of spatial, cultural, and symbolic transformation. Using Henri Lefebvre’s theory of the production of space and then relating it to the discourse of urban memory according to Abidin Kusno, this study traces how Blok M developed from the modernist urban planning of Kebayoran Baru after independence to be the epicenter of youth festivity, then declined until it rose again through a place that utilized the memory of this area in the past. This study highlights how the politics …

Advertising Appeals Through Instagram Caption Code Switching, Irma Aulia Irawan, Myrna Laksman-Huntley

International Review of Humanities Studies

The COVID-19 disease required everyone to go into lockdown. All activities and communications were carried out through mobile devices, driving online content consumption to double. The Instagram app, which is part of social media, increased its visits by 43 percent during the lockdown of the COVID-19 pandemic. As users turn to social media, influencers are emerging as figures in shaping online interactions and trends. One of the popular French influencers is Léna Mahfouf (@lenamahfouf). As a global fashion influencer, Mahfouf often uses English transitions in her captions. This qualitative research will identify the types of code-switching found with Poplack's theory …

Language Of Love: Kafka’S Affective Meaning In Briefe An Milena, Kafka Aisyah Triny, Julia Wulandari

International Review of Humanities Studies

Franz Kafka is known for his twisted literature filled with dark atmosphere and word choices, however when it comes to writing letters to his muse, Milena, he uses words unknown to him. He expresses his barest soul to her using word choices that indicate someone who is amazed. For a person like Kafka, love is not all about complementing word choices and emotions, seen by his internal battles with himself and uncertainty regarding the topic of love. This research will use Geoffrey Leech’s semantic framework along with Monica Schwarz and Jeannette Chur’s Wortfeld theory. The study aims to examine Kafka’s …

Factors Influencing Information And Accessibility Of Tuberculosis Prevention Services Among Nomadic Fulani And Host Communities, Nigeria, Abolaji Azeez, Kabiru Salami

Journal of Social, Behavioral, and Health Sciences

Despite efforts to curtail tuberculosis (TB) in Nigeria, the country has not yet attained the global target. This study explored the dynamics of access to information about TB control and prevention among nomadic Fulani and their host communities. We used a mixed-methods approach and multistage sampling technique to recruit 812 respondents for the survey, and we conducted 18 in-depth interviews across six local government areas. The results indicated generally low access to TB information and services, with only 2% of nomadic Fulani engaging in TB prevention activities compared to 6.7% of host community members. Yoruba respondents had significantly higher odds …

Simulated Walleye Responses To Various Harvest Regulations In A Nebraska Reservoir, Mikael Ranta, Melissa Wuellner, Keith D. Koupal

Transactions of the Nebraska Academy of Sciences and Affiliated Societies

Recreational fishing provides sociological and economic benefits, and fish populations are managed by state agencies to meet angler expectations. One of the most popular species in Midwest reservoirs are walleye (Sander vitreus), and most of these fisheries have established restrictions on the number and sizes of fish harvested. Regulations are set based on population structure and dynamics and management goals, but often agencies have incomplete information needed to establish regulations. Predictive models can provide insight on population responses and inform managers of the tradeoffs between angler restrictions and population sustainability. Lake McConaughy, Nebraska, supports a popular walleye fishery. …

Why Automatic Enrollment Is Essential For The Success Of Trump Accounts: Lessons From Seed Ok, Jin Huang, Michael Sherraden, Lissa Johnson

Center for Social Development Research

In this policy brief, prominent Child Development Account (CDA) experts and researchers present the case that automatic enrollment is essential in a nationwide policy to provide CDAs and build assets for all children in the United States. The Center for Social Development (CSD) has designed and rigorously tested this policy concept, and the authors highlight key evidence on ensuring full participation, efficiency, and long-term success of a federal policy.

High Spatial Resolution Crop Type And Land Use Land Cover Classification Without Labels: A Framework Using Multi-Temporal Planetscope Images And Variational Bayesian Gaussian Mixture Model, Minh Tri Le

Mathematics, Physics, and Computer Science Faculty Articles and Research

Previous studies often combined high spatial resolution data (e.g., PlanetScope) with wider spectral range data (e.g., Sentinel-2) and relied on supervised classification methods to produce land use and land cover (LULC) maps. This study proposed a new unsupervised framework to generate crop type and LULC maps at high spatial resolution (< 5 m) using available PlanetScope data solely without requiring ground truths. We used PlanetScope surface reflectance images and their derived spectral indices during growing seasons to create multi-temporal input features, which were fed into an unsupervised Variational Bayesian Gaussian Mixture Model (VBGMM). The VBGMM, unlike the traditional unsupervised classification methods, (1) first estimated optimal parameters that are most suitable based on the input features and then (2) assigned pixels to the cluster with maximum posteriori probability of a mixture of several Gaussian distributions. The crop type and LULC maps were then generated by labeling the derived clusters using the best possible assignment method, referring to the existing crop type or LULC products. We evaluated the produced PlanetScope-based crop type and LULC maps using true labels, corresponding reference maps, and other unsupervised classification methods. The results demonstrated the robustness and effectiveness of the proposed framework in mapping crop types and LULC at 3–5 m pixels across various ecosystems, climate zones, and human-managed landscapes. The spatial patterns of PlanetScope-based maps were (1) highly comparable with all the reference datasets at 10–30 m spatial resolution and (2) better than the traditional GMM and K-means clustering methods. The VBGMM produced classification maps with high confidence, yielding class probabilities above 0.9 for over 90 % of all study areas. The area percentage for all crop type and LULC classes agreed well with their reference maps, with R2 of 0.95 and RMSE of 1.04 %. The confusion matrices using true labels indicated that PlanetScope-based maps achieved a higher overall accuracy of 84 % than the supervised referenced maps of 81 %. Besides, the entropy comparison showed that our framework-based maps were better at capturing fine-scale features such as developed areas within cities that commonly mix with open space and vegetation, deforestation and cropland conversion in South America, smallholder croplands in Africa and Asia, and generating homogeneous crop fields in North America. This study further highlighted the potential for future research to implement our proposed framework to generate timely and extensive annotated datasets, which can be used for operationally training machine learning models to map crop types and LULC, track deforestation, detect wildfires, and delineate flooded areas at larger scales using medium/coarse Earth observations.

Perceived Impact Of Participating As A Former Immigrant High School Athlete In A Program That Prioritized Social-Emotional Needs And Self-Determination Of Young Adult Males, Filip Cejovic

Walden Dissertations and Doctoral Studies

Many studies have confirmed the positive impacts of extracurricular activities on students' academic achievement and social success, but also revealed that few educational policies go beyond addressing the most basic needs of language and lunch for immigrant students. As the process of assimilation can impact numerous factors and long-term outcomes for these students, this study explored extracurricular program structures that prioritize participants’ psychological needs and whether these structures have a positive impact on immigrant students’ self-determination, intrinsic motivation, and future success. This qualitative, practice-focused case study examined a purposeful sample of one boys’ high school soccer program at a public …

Effective Strategies For Deterring Unethical Behavior In U.S. Financial Institutions, Samuel Akinlade Sanni

Walden Dissertations and Doctoral Studies

Unethical employee behavior in U.S. financial institutions continues to erode organizational trust and firms’ brand reputation. Leaders of financial institutions are concerned that unethical employee behavior can negatively impact firms’ profitability, competitiveness, and sustainability. Grounded in Kaptein’s corporate ethics virtue (CEV) model, the purpose of this qualitative pragmatic inquiry study was to explore how organizational ethical cultures influence employees’ behaviors. Data were collected through semistructured interviews with a sample of eight leaders in New York financial institutions, with a minimum of 5 years of successful experience in building a positive ethical environment, and by analyzing publicly available documents to support …

Testing The Utility Of The Three Good Things Intervention For Cannabis Misuse Among College Students, Paige Morris

LSU Doctoral Dissertations

College students experience high rates of cannabis use and use-related problems. Existing brief online interventions for cannabis misuse among college students do not significantly reduce cannabis use and use-related problems relative to control conditions. This may be due to limited consideration of the role of affect, given that cannabis is frequently used for managing affect, especially among individuals with greater depression and social anxiety. The present study sought to improve the efficacy of brief online interventions for cannabis misuse among college students by testing the efficacy of the Three Good Things (3GT; Seligman et al., 2005) intervention, a daily exercise …

Understanding User Behaviors: Impact Of A 28-Day Intervention On Screen Time And Problematic Internet Use, Cade T. Campigli

Master's Theses

This thesis examines a 28-day self-monitoring intervention to reduce problematic internet use among undergraduate Instagram users. A quasi-experimental factorial mixed design with a repeated measures component was used, with participants split into an experimental group (daily Instagram screen time logging) and a control group (reporting Instagram interactions). Problematic Internet use was measured using the Generalized Problematic Internet Use Scale 2 (GPIUS2). Results showed no reduction in problematic internet use in the experimental group compared to the control, nor a correlation between screen time changes and problematic internet use. However, the experimental group showed a modest decrease in mean screen time …