The Perceptions Of Managers Relating To Subordinate Productivity In Virtual Work Arrangements,
2015
Walden University
The Perceptions Of Managers Relating To Subordinate Productivity In Virtual Work Arrangements, Frank Melvin
Walden Dissertations and Doctoral Studies
Some managers tend to resist virtual work and find it challenging to manage the productivity of subordinates working virtually. This phenomenological study examined managers' perceptions of subordinate productivity in virtual work arrangements. Adaptive structuration theory and McGregor's X and Y theory guided this study. The primary research questions focused on the managers' perceptions of worker productivity in virtual work arrangements and the related challenges. Data collection included semistructured interviews with 40 business managers responsible for overseeing the productivity of virtual workers. The study was conducted in the Atlanta, Georgia metropolitan area. Utilizing the Stevick'Colaizzi'Keen method of data analysis, 3 primary …
General Strain Theory As A Predictor Of Occupational Fraud,
2015
Walden University
General Strain Theory As A Predictor Of Occupational Fraud, Timothy Bergsma
Walden Dissertations and Doctoral Studies
The world economy loses an estimated $3.5 trillion annually due to fraud. A weakened economy leads to additional hardships for individuals, families, and organizations. General strain theory (GST) posits that certain strains lead to negative emotional responses, and the result is delinquent behavior. The purpose of this research was to analyze the relationship between strain and occupational fraud through the theoretical framework of GST. The research questions addressed (a) occupational frauds as measured by strain levels of perpetrators, (b) the relationship between strain scores and the different occupational fraud types, and (c) the significance of the relationship between fraud motivation …
Positive Psychology Research In The Middle East And North Africa,
2015
Western Washington University
Positive Psychology Research In The Middle East And North Africa, Meg A. Warren, Stewart I. Donaldson, Kathryn M. Doiron
Management
Since the original call by Seligman and Csikszentmihalyi (2000) for a new science of happiness, excellence, and optimal human functioning, there has been considerable momentum in the research in positive psychology (see Donaldson, Dollwet, & Rao, 2014). A systematic review of the literature explicitly linked to the positive psychology movement assessed the extent of authorship, empirical and theoretical publications, and engagement of local samples in the indigenous research emerging from the Middle Eastern and North African regions. An in-depth review of these articles (n = 53) was conducted to examine the trends in publication, author locations, sample locations, key …
Challenges For Developing Complex System Governance,
2015
Old Dominion University
Challenges For Developing Complex System Governance, Charles B. Keating, Polinpaplinho F. Katina, Joseph M. Bradley, Sila Çetinkaya (Ed.), J. K. Ryan (Ed.)
Engineering Management & Systems Engineering Faculty Publications
This paper examines the challenges and practice implications for Complex System Governance (CSG). CSG is presented as an emerging field focused on the design, execution, and evolution of the higher order (metasystem) functions necessary to provide control, communication, coordination, and integration of a complex system. This paper is focused on three primary objectives. First, we introduce the complex system problem domain that the CSG field is being designed to address. The pervasiveness of this problem domain is demonstrated by a short examination of the water utilities sector. Second, we expound the nature of CSG and an emerging reference model …
From The Desk Of The Editor,
2015
California State University, San Bernardino
From The Desk Of The Editor
Journal of International Technology and Information Management
No abstract provided.
From The Desk Of The Editor,
2015
California State University, San Bernardino
From The Desk Of The Editor
Journal of International Technology and Information Management
No abstract provided.
Support For Creativity And Innovation, Resistance To Change, Organizational Commitment And Motivation,
2015
Walden University
Support For Creativity And Innovation, Resistance To Change, Organizational Commitment And Motivation, Ify Diala, Samuel Ogbonnaya Ude
Walden Faculty and Staff Publications
Some managers view innovative product development and convenient service delivery as necessary to business survival. However, unmotivated employees might negate any gains from the use of innovation. The purpose of this correlational study, grounded in diffusion of innovation theory, was to assess the relationship between creativity and support for innovation, resistance to change, and organizational commitment and employee motivation. A random sample of 81 information technology (IT) professionals from telecom service centers completed an online survey. Simultaneous multiple linear regression was the statistical technique used to analyze these data. The results indicated a poor model with low R2 to significantly …
Resource Planning In Engineering Services Firms,
2015
University College Dublin
Resource Planning In Engineering Services Firms, Vincent Hargaden, Jennifer K. Ryan
Department of Supply Chain Management and Analytics: Faculty and Staff Publications
We develop a model to enable engineering professional services firms to improve the management of their competitive resources, i.e., skilled engineers, to be better able to respond to customer demand. The model was informed by semistructured interviews with senior executives from engineering, information technology (IT) services and technical consulting firms. As a result, we capture many of the complexities associated with the resource planning process in the professional engineering services sector. In the resulting model, the key attributes of supply, demand, and operations constraints are identified. Based on information obtained from the interviews, a number of test firms are created.We …
A Client-Vendor Relationship Perspective Of Cultural Differences On Cross-Border Information Technology Outsourcing,
2015
Walden University
A Client-Vendor Relationship Perspective Of Cultural Differences On Cross-Border Information Technology Outsourcing, John Kennedy Bosire
Walden Dissertations and Doctoral Studies
Cross-border information technology (IT) outsourcing continues to rise due to the demand for business process outsourcing. Issues such as miscommunication and management problems have emerged because of cross-cultural disparities between clients and vendors across national borders. The theoretical framework of this study was based on the organizational culture model studies of Meek, Spradley, Smith, and Draft for examining and understanding complex organizational practices. The purpose of this mixed-methods explanatory sequential case study was to qualitatively identify and quantitatively determine the management approaches that are effective in managing cross-cultural differences and the constitution of the elements of global adjustment, motivation, mindset, …
Relationship Between Product Quality And Customer Satisfaction,
2015
Walden University
Relationship Between Product Quality And Customer Satisfaction, Albert Vitales Cruz
Walden Dissertations and Doctoral Studies
The National Safety Council (NSC) estimated that over 35,000 people died in U.S. traffic accidents. About 3.8 million traffic crash injuries requiring medical attention occurred in 2013, and the number of deaths was about the same over the last 5 years. The NSC found that product recalls, car repairs, injuries, and deaths were due to unsafe product designs or inferior product quality. These statistics underscore the challenge of producing quality vehicles while satisfying customers. The purpose of this nonexperimental study was to examine relationships among product (vehicle) quality, product cost, product safety, and consumer satisfaction. The hypotheses inquired the extent …
Nursing Staff Participation In Chart Audits Increases Documentation Compliance,
2015
Walden University
Nursing Staff Participation In Chart Audits Increases Documentation Compliance, Susan Elaine Nelson
Walden Dissertations and Doctoral Studies
Clinical documentation is an essential quality element that is often not adequately completed. Current data demonstrate that 32% of home health claims do not meet the requirements for federal reimbursement. Rogers's diffusion of innovation was used as a conceptual framework to guide this quality improvement project which determined whether home health nurses with education and chart audit experience demonstrate increased documentation compliance relative to nurses with education only. After completing a 1-hour education program on documentation, a convenience sample of home health nurses (n = 8) was divided between a chart-audit group (n = 4) and a no-chart-audit group (n …
Customer Satisfaction Factors In Life Insurance Growth In Ghana,
2015
Walden University
Customer Satisfaction Factors In Life Insurance Growth In Ghana, Geraldine Gina Abaidoo
Walden Dissertations and Doctoral Studies
The growth rate of life insurance in Ghana is under 1% of GDP, and life insurance company leaders must identify and implement customer satisfaction strategies that will aid business growth and sustainability. Guided by the theory of customer satisfaction management systems (CSMS), the purpose of this multiple case study was to explore customer satisfaction strategies that life insurance company leaders execute to grow and sustain the life insurance business. Twelve life insurance company leaders working in the Accra-Tema geographic area participated in face-to-face semistructured interviews for this study. Data analysis involved compiling, disassembling, reassembling, interpreting, and concluding the data. Member …
Small Seasonal Business Strategies To Increase Profits Through Community Collaboration,
2015
Walden University
Small Seasonal Business Strategies To Increase Profits Through Community Collaboration, Kevin B. Gibbons
Walden Dissertations and Doctoral Studies
Seasonal small business owners (e.g., boating and golf industries), primarily within the upper and Midwestern United States, face challenges for profit and growth because of a brief business potential year and limited time to establish a reliable and committed customer base. The purpose of this case study was to explore strategies that seasonal small business owners in Oakland County, Michigan may use to collaborate with local associations and charitable organizations to increase profits. Stakeholder theory served as the conceptual framework for this study. A purposive sample of 4 successful small seasonal business owners in Oakland County, Michigan participated in face-to-face …
Human Factors Analysis And Classification System Interrater Reliability For Biopharmaceutical Manufacturing Investigations,
2015
Walden University
Human Factors Analysis And Classification System Interrater Reliability For Biopharmaceutical Manufacturing Investigations, Roberto Cintron
Walden Dissertations and Doctoral Studies
Human errors are an expected result of operations performed by individuals and frequently lead to accidents and other catastrophic events. The problem is that the current process used to investigate and mitigate human errors in the biopharmaceutical manufacturing industries is not effective, as it does not include the effects of human factors found to be effective in aviation and nuclear power organizations. The human factors and classification system (HFACS) was created for the investigations of accidents using the Swiss cheese model of accident causation as a theoretical framework. The purpose of this quantitative, inter-rater reliability study was to demonstrate the …
Profitability And The Financial Strategies Of Women-Owned Small Businesses,
2015
Walden University
Profitability And The Financial Strategies Of Women-Owned Small Businesses, Kellie J. Emrich
Walden Dissertations and Doctoral Studies
The fastest growing segment of business development in the United States comes from small business start-ups, with 42% of these businesses being women owned. Women-owned businesses are annually 25% less profitable when compared to the average small business in the United States. Based on the theory of planned behavior, the purpose of this single exploratory case study was to investigate how women small business owners and their employees use financial strategies to increase the profitability of their businesses. Data came from semistructured interviews with 1 woman business owner and 5 business consultants who work for the women-owned small business. The …
Attachment Style, Leadership Behavior, And Perceptions Of Leader Effectiveness In Academic Management,
2015
Walden University
Attachment Style, Leadership Behavior, And Perceptions Of Leader Effectiveness In Academic Management, Rehema Underwood
Walden Dissertations and Doctoral Studies
Organizational effectiveness is related to both effective leadership styles and to having leaders with secure attachment styles. Transformational and charismatic leaders often have secure attachment styles. However, the relationships between insecure attachment styles and leadership styles remain unclear. The purpose of this study was to examine whether insecure attachment in leaders (fearful, preoccupied, and dismissing attachment styles) is related to transformational, charismatic, transactional, and laissez faire leadership. A quantitative, non experimental approach was taken in this study. Participants included those in leadership positions (college deans, chairpersons, and provosts) (n = 18) and instructors (subordinates) (n = 36) from local community …
Exploring Strategies For Retaining Information Technology Professionals: A Case Study,
2015
Walden University
Exploring Strategies For Retaining Information Technology Professionals: A Case Study, Shannon J. Thomas
Walden Dissertations and Doctoral Studies
In the 21st century, retaining information technology (IT) professionals is critical to a company's productivity and overall success. Senior IT leaders need effective strategies to retain skilled IT professionals. Guided by the general systems theory and the transformational leadership theory, the purpose of this qualitative exploratory case study was to explore the retention strategies used by 2 senior IT leaders in Atlanta, Georgia to retain IT professionals. Semistructured interviews were employed to elicit detailed narratives from these IT leaders on their experiences in retaining IT professionals. A review of company documents, as well as member-checking of initial interview transcripts, helped …
Business Governance Best Practices Of Virtual Project Teams,
2015
Walden University
Business Governance Best Practices Of Virtual Project Teams, William James Hamersly
Walden Dissertations and Doctoral Studies
The steady increase in project failure rates is leaving businesses searching for better integration techniques to virtualize their project environments. Through virtualization, organizations may have positive impacts on communities across geographical boundaries and resource constraints. The focus of this phenomenological study was to explore, via the experiences of successful project management practitioners, best practice strategies for integrating virtual project teams through data analysis. The conceptual framework included von Bertalanffy's general systems theory, decomposition model of business process and project management frameworks, and the recomposition approach. Twenty-two senior project managers with more than 5 years of experience managing virtual project environments …
Hispanic Women Business Executives' Self-Perceptions Of Leadership Effectiveness,
2015
Walden University
Hispanic Women Business Executives' Self-Perceptions Of Leadership Effectiveness, Daniel R. Dusch
Walden Dissertations and Doctoral Studies
Hispanics will become the majority ethnic group in the U.S. by 2060. The social and business cultural changes affected by these demographics are inevitable and will require leadership from academic and business communities in order to ensure clear direction for the future. Gender research in managerial and professional positions mostly includes White women and typically excludes those of other racial, ethnic, and cultural backgrounds. The research problem was that there is little known about the lived experiences of Hispanic women business executives. The purpose of this phenomenological study was to explore the self-perceptions of leadership effectiveness of Hispanic women business …
Debt Collectors Exposed: A Phenomenological Study Of Job Requirements And Job Satisfaction,
2015
Walden University
Debt Collectors Exposed: A Phenomenological Study Of Job Requirements And Job Satisfaction, Christina Michelle Jones
Walden Dissertations and Doctoral Studies
The purpose of this study was to allow debt collectors to share their views about their work and to give more insight to collection leaders into lived experiences of debt collectors and the social stigma associated with collection work. This study explores potential reasons for the negative stereotypes, high turnover, performance outcomes, and stress experienced by the participants of this study. Additionally, this study adds new data to the limited amount of existing data on debt collectors by exploring emotional labor within the collections industry and determining collectors' levels of job satisfaction. Guided by Maslow's hierarchy of needs model, this …
