Business Administration, Management, and Operations Commons^™

A Relational Approach To Workplace Leadership, Nathaniel J. Hunt

M.S. in Leadership

This research project examines relational leadership as an ethical and strategic foundation for fostering effective workplaces. Motivated by the growing importance of human connection in leadership, the study integrates philosophical insights, particularly Emmanuel Levinas’s ethics of the face of the Other, with empirical evidence on workplace relationship-building. A mixed-methods approach was used, combining a structured survey of 32 professionals with thematic analysis of qualitative responses. Results confirmed that strategies such as encouraging knowledge-sharing and cultivating positive relational climates significantly enhance employee well-being, psychological safety, and organizational performance. Knowledge-sharing emerged as the most effective strategy, while relationship-building was found to be …

Impact Of National Chain Restaurants On Small Family-Owned Restaurants, Valeria Ortiz

Honors Projects in Management

This Honors Thesis discusses the impact of national chain restaurants on small family-owned restaurants, emphasizing how the expansion of chain restaurants has negatively impacted small family-owned businesses. National chain restaurants are managed and owned by large corporations, which can potentially overpower traditional establishments, putting pressure on smaller restaurants to remain profitable and face the risk of closing. Despite the reduced pricing and greater convenience provided by chain restaurants, family-owned restaurants provide a sense of local community, a better dining experience, higher food quality, and a wider variety of food. In addition, this thesis also emphasizes the significance of customer satisfaction, …

Does Anxiety Affect Shared Leadership? A Case Study On The Shared Leadership Practices Of A Pentecostal Denomination, Gretchen H. Abney

PhD in Organizational Leadership

This study investigates the interplay between anxiety and shared leadership within the organizational structure of a Pentecostal denomination, focusing on its One Team initiative. This qualitative case study examines how anxiety and self-differentiation affect leadership dynamics and team interactions. Using the Bowen family systems theory as a conceptual framework, the research explores organizational clarity, team roles, decision-making, and relational trust. Data collection involved three phases: analysis of organizational artifacts, focus group interviews with One Team members, and individual interviews with executives. Emergent themes included organizational experiences, expressions of anxiety, self-differentiation, commitment to future development, and the importance of training opportunities. …

Does Culture Eat Talent? A Quantitative Study Exploring The Relationship Between Organizational Culture And Turnover Intentions In Conservation Organizations, T'Noya W. Thompson

PhD in Organizational Leadership

Talent retention can be a significant challenge within organizations, especially when turnover intention (TI) is high. High TI indicates that employees experience low job satisfaction, lack organizational commitment, and perceive more opportunities outside the organization; consequently, they consider leaving, which can disrupt organizational stability and effectiveness. This study examined the relationships of perceived and preferred organizational culture (OC) and TI among a sample of 217 individuals from the conservation workforce. Of these participants, 121 were associated with 15 conservation organizations that participated, and the remaining 96 participants were acquired through conservation networks. Participants responded to an online survey that combined …

Exploring The Perspectives Of Trained Pastoral Leaders On The Perceived Role Of Mental Health Conditions In Spiritual Formation, Duane P. Roberts

PhD in Organizational Leadership

The call of the pastoral leader is to serve and lead their congregants through a process of spiritual formation in alignment with how Jesus led His disciples to fulfill the Great Commission. However, when an underlying mental health condition is present, it can play a disruptive role in the spiritual formation of congregants in unique ways. Mental health conditions are a global phenomenon that continue to significantly affect individuals across all sectors, including the church. Thus, pastoral leaders are seeking to employ the most effective leadership style to guide congregants in continual spiritual formation when an underlying mental health condition …

The Moderating Effect Of Organizational Culture On The Relationships Between Job Satisfaction, Employee Engagement, And Employee Turnover Intentions, Irene N. Agbodjah

PhD in Organizational Leadership

Retaining top talent is a growing challenge in the United States. High employee turnover, as highlighted in the study, is a significant concern for many organizations. A recent Gallup survey, revealed that nearly half of U.S. workers are actively seeking or monitoring employment prospects, with approximately 48% of U.S. workers being in this category. This quantitative, nonexperimental, and correlational study involved the Organizational Cultural Assessment Instrument, Organizational Engagement Scale, Job Satisfaction Survey, and Turnover Intent Questionnaire, drawing on the experiences of 120 participants to examine the moderating role of organizational culture in the relationship between employee engagement, job satisfaction, and …

Youth Mac: Exploring The Impact And Influence Of Varied Youth Pastor Leadership Qualities And Practices That Lead To Efficacious Student Ministry, George L. Fultz Ii

PhD in Organizational Leadership

Congregations across the United States are experiencing significant declines in youth and young adult engagement and retention, raising a red flag when thinking about the long-term sustainability of the church. While previous research has focused on senior pastoral leadership, there has been limited exploration of youth pastor leadership and its effects on church growth and adolescent retention. This qualitative study utilizes McGavran’s church growth theory to investigate how youth pastors’ leadership styles influence ministry effectiveness. This research used semistructured interviews with six youth pastors from diverse congregations to collect the data. After completing thematic analysis, four themes emerged: (a) the …

Factors Contributing To Meaningful Work And Intention To Stay In Generation Z Healthcare Workers, Jennifer A. Sippel-Tompkins

PhD in Organizational Leadership

The COVID-19 pandemic intensified two growing workforce challenges: (a) the Great Resignation and (b) quiet quitting, characterized by rising turnover and disengagement. Generation Z healthcare workers, now emerging as a significant segment of the workforce, have entered this environment with distinct values, emphasizing meaningful work, flexibility, growth, and organizational integrity. The purpose of this qualitative bounded case study was to explore the factors contributing to meaningful work and intention to stay among Generation Z healthcare workers in a large healthcare system in the United States. Data were collected through focus groups, paired interviews, single interviews, and analysis of anonymous employee …

On The Borders: Black Women’S Multiple And Competing Social Identities And Expectations, And The Impact On Their Intragroup Leadership And Relational Experiences, Clover Baker-Brown

PhD in Organizational Leadership

Black women in the United States are often portrayed as a monolithic and unified group—defined primarily by racial identity and expectations of a shared understanding of common experiences. However, while racial identity is frequently foregrounded in public discourse, this framing often overlooks the overlapping of Black women’s multiple identities and the influence on their sense of belonging in their various groups. This omission can be subtle yet misleading. How Black women choose to self-identify may result in competing expectations or intragroup mistrust, which can impact their overall leadership and relational experiences. Black women's social identities are diverse, vibrant, and transcend …

The Role Of Organizational Culture And Pastoral Leadership In Sustainable Church Outreach: A Multisite Mini-Ethnographic Case Study, Althea P. Gordon-Scott

PhD in Organizational Leadership

This study examined the role of organizational culture and pastoral leadership in sustainable church outreach programs. Two churches were chosen for this multisite mini-ethnographic case study because, for multiple years, they have participated in multiple outreaches each week to their non-Christian neighbors. These two churches differed in terms of geographical location, size, demographics, and budget. Data collection included field observations, semi-structured interviews, focus groups, and document analysis. The themes that surfaced from the data were altruistic foundations, relational equity, organizational agility, organizational challenges, exemplary pastoral leadership, and the centrality of God. This research contributes to the theoretical and practical understanding …

Benford's Law And The Impact Of Director Blockholders, Ying "Caroline" Chen

Presentations - 2025

This presentation was given by a faculty member on Benford's Law and it's effects on management.

"Benford's Law is a mathematical law which relates to the leading digits of numbers in naturally occurring tables. The probability of the first digit equaling some number d is roughly equal to

𝑃 𝑑 = 𝑙𝑜𝑔10 (1 + 1 𝑑)

The probability of the second digit equaling some number d is roughly equal to

𝑃 𝑑 = σ𝑥=1 9 𝑙𝑜𝑔10 (1 + 1 10𝑥+𝑑)

Durtschi, Hillison, and Pacini (2004) – Analysis using Benford’s Law is primarily useful on sets composed of mathematical combinations of …

Experience Accounting To Improve Strategic Decision-Making In A Rural Resort: Application Case Report, Mats Carlbäck, Ganna V. Demydyuk

Journal of Global Hospitality and Tourism

This report explores the application of Experience Accounting (EA) to enhance strategic decision making in a rural resort, focusing on improving profitability through customer-centric financial management. This study addresses the challenges faced by small- and medium-sized enterprises (SMEs) in the hospitality industry, particularly the lack of tailored information systems for effective decision-making. By integrating the Resource-Based View (RBV) and the stimulus-organism-response (S-O-R) paradigm, EA aligns cost accounting with customer-perceived value, optimizing resource allocation to enhance customer experience and willingness to pay. The case study of a rural upmarket resort demonstrates the practical implementation of EA, revealing insights into resource consumption …

Gojo & Company, Inc.: Collaborate To Elevate - Microfinancing Through Strategic Partnerships, Ellenna Divingnzzo, Joshua Feng, Charles Moloney, Brendan Shanks, Emma Wagner

B-Corp Case Studies by UNL Raikes Seniors

Gojo’s mission is to “extend financial inclusion across the globe” with the goal “to enable the provision of high-quality affordable financial services in 50 countries” (Impact Report, Gojo, pg. 4). They are a microfinance institution (MFI) that provides financial assistance mainly to individuals in five countries: Cambodia, Sri Lanka, Myanmar, India, and Tajikistan (Impact Report, Gojo, pg. 10). They also have partnerships that extend into many other countries to a lesser extent. Gojo’s group companies provide services such as group loans, business loans, microenterprise loans, emergency loans, voluntary savings, affordable housing, microcredit depositing, and more to over 2.4 million clients. …

Tillamook: Ethical Values Or Misleading Marketing?, Victoria Chin, Ealynn Hsu, Kyana Le, B Littman, Natalia Trejo Andalon

B-Corp Case Studies by UNL Raikes Seniors

Tillamook began as a humble cooperative for the local dairy farmers of Tillamook County, Oregon, to ensure that high-quality cheese was the local standard. As time passed, Tillamook evolved to establish an internal Farm Services Team to help support each farmer and pay above market value for members’ milk–in return, receiving a stable supply of dairy to manufacture its dairy-based products. Additionally, the farmers are still the ones who call the important shots for Tillamook rather than other corporate shareholders. Tillamook County Creamery Association (TCCA) has since expanded nationally, but the foundation remains the same: high-quality dairy to create high-quality …

Cotopaxi: Stewardship To Succession, Roy Dumblauskas, Landry Geiger, John Post, Jack Smiley, Zachary Wallenburg

B-Corp Case Studies by UNL Raikes Seniors

Cotopaxi is a company built from the ground up to be socially conscious, from their governance structure to their deeply ingrained core values. Despite being in a market dominated by incumbents like Patagonia, they've done well in the past, bringing in around $160 million in revenue in 2023 while donating millions outright and carefully maintaining ethical internal business practices. But just as the company began taking off, founder Davis Smith left the company to pursue religious mission work. He spent years, starting the search in 2019 before finally stepping down in July 2022, looking for a successor, eventually finding a …

Aesop Under L'Oreal: Growth Vs. Brand Integrity, Gowrav Ghatamaneni, Spencer Godina, Reed Mchenry, Cole Miller, Shruti Pradeep

B-Corp Case Studies by UNL Raikes Seniors

Founded in Melbourne, Australia, in 1987, Aesop has emerged as a global luxury skincare brand known for its minimalist packaging, commitment to sustainability, and sensory in-store experience. In 2023, L'Oréal Groupe acquired Aesop from Natura & Co. in a deal valued at $2.5 billion, marking the largest acquisition in L'Oréal's history. The brand's dedication to aesthetics has set it apart in the competitive beauty industry. But how does a brand built on small-scale, curated retail experiences navigate the expansion driven by a multinational owner? Can Aesop maintain its core values while scaling up?

New Belgium Brewing: Balancing Growth And Company Values Post-Acquisition, Brooke Bode, Charlie Brockmeier, Chase Kling, Zach Hammann, Jace Ruth, Jay Selzer

B-Corp Case Studies by UNL Raikes Seniors

New Belgium Brewing was founded in 1991 by Jeff Lebesch and Kim Jordan in Fort Collins, Colorado, famously inspired by a bicycle tour through Belgium, with "environmental stewardship" viewed as a core value from day one (New Belgium Brewing, nd). From its earliest years, New Belgium had set out to prove that a brewery could be a successful business while also being a force for good. The company implemented open-book management and a profit-sharing program that allowed employees as early as 1998 to vote and give up bonuses to invest in a wind-powered brewery in the U.S. (New Belgium Brewing, …

Bombas: Weaving Purpose Into Profit, Bethany Barnwell, Madelyn Craft, Emily Nau, Carina Swanson, Vaughn Thompson

B-Corp Case Studies by UNL Raikes Seniors

Bombas is a leading premium basics brand with a unique focus on socks and philanthropy. Its 'buy one, give one' model, along with a viral appearance on Shark Tank, helped propel the company into the public eye. Since the company’s inception, they have donated over 150 million essential clothing items to people in need. Bombas’s commitment to quality and product innovation has earned it a loyal consumer base. However, its production practices and business model have faced scrutiny, raising questions about whether the company is truly maximizing its impact in giving back

Going Non-Par: What Are Your Options?; With Sidebar: One Dentist’S Experience With Going Non-Par, Alan Laing Dds, Mba, Greg Maxson Dds

The Journal of the Michigan Dental Association

The article discusses the considerations for dental practices contemplating dropping insurance participation (going non-par). It emphasizes the importance of analyzing practice objectives, patient demographics, competition, and financial policies before making this decision. The transition to non-par status can impact patient relationships and requires a strong financial and collection policy. Ultimately, the decision should be based on a thorough understanding of the practice and its goals.

The sidebar presents supplementary content and includes a call for MDA members to share their experiences with non-participation in insurance plans and features Dr. Greg Maxson's personal account of going non-par. Dr. Maxson emphasizes that …

Michigan Can Be Proud Of Dentistry's Volunteers, Michelle C. Dziurgot

The Journal of the Michigan Dental Association

This editorial celebrates National Volunteer Week (April 20-26, 2025) by highlighting Michigan Dental Association members' volunteer contributions. The article emphasizes dentists' participation in MDA Foundation's Missions of Mercy programs providing free dental care, involvement in organized dentistry through committees and events, and recognition through various MDA awards. The author acknowledges members' non-dental community service and expresses gratitude for volunteers whose dedication strengthens the MDA and provides essential dental care to underserved populations across Michigan.

Mda At Your Service: I'M Graduating This Spring - Now What?, Kristin Johnson Dds

The Journal of the Michigan Dental Association

This article provides practical guidance for new dental school graduates on essential next steps, including licensing, insurance selection, employment contracts, and navigating patient disputes. It highlights key Michigan Dental Association (MDA) resources such as contract review, job placement support, and the Peer Review System for resolving patient conflicts. It also promotes Best Card for reducing credit card processing fees, emphasizing benefits for MDA members.

Dentistry And The Law: Yes, Dentists (And The Mda) Are Subject To Antitrust Law, Daniel Schulte Jd

The Journal of the Michigan Dental Association

This legal article explains how antitrust laws apply to dentists and dental associations. It clarifies that violations occur when competitors agree to activities that unreasonably restrain competition. The article distinguishes between "per se" illegal activities (price-fixing, group boycotts, allocation of territories) and those evaluated under the "rule of reason." Specific examples of prohibited activities include agreements on fees, discount limitations, or refusals to participate with dental plans. Enforcement can come from the DOJ, FTC, state agencies, or private lawsuits, with penalties including imprisonment, fines, and treble damages.

The New Professional: Owner Dentist Or Associate? How To Make The Decision, Amrita Patel Dds

The Journal of the Michigan Dental Association

This article compares the career paths of owner dentists and associate dentists, examining autonomy, income potential, work-life balance, and tax advantages. It offers insights into the benefits and challenges of each role, empowering dentists to make informed decisions based on their long-term goals, financial aspirations, and comfort with business management.

J Mich Dent Assoc April 2025

The Journal of the Michigan Dental Association

Each month, The Journal of the Michigan Dental Association provides news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. It stands as the primary publication reaching Michigan dentists. The April issue marks the end of an era, as the MDA announced it would discontinue providing a print issue and focus on digital distribution.

This month’s issue includes a cover feature on going non-par, a feature article on pterygoid implant placement and restoration, candidate’s biographical statements, and information on a new membership benefit for health and well-being. Regular departments include the New …

Staff Matters: Diversity As A Value-Add Vs. A Turn-Off, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

This article explores how dental practices can approach diversity as a value-add rather than a divisive issue. It offers practical recruitment and retention strategies to build diverse, qualified teams. Emphasis is placed on inclusive language, broad candidate sourcing, cultural fit, and open communication to support a workplace where all staff feel valued and engaged.

Mda Foundation: Two Great Opportunities To Help Your Foundation, Anne Berquist

The Journal of the Michigan Dental Association

This announcement promotes two upcoming MDA Foundation fundraising events supporting scholarships and grants for dental care access initiatives.

The "Motown Magic" Sparkling Smiles event will be held April 23 during the MDA Annual Session in Detroit, featuring wine tasting, gourmet food, a silent auction, and entertainment. The MDA Foundation Golf Classic, sponsored by MDA Insurance and Services, takes place May 30 at Centennial Acres with an entry fee of $150 per person. Last year's golf event raised nearly $25,000, with proceeds benefiting oral health initiatives for underserved Michigan residents.

A New Member Benefit: The Talk Space Go App, Lisa Knowles Dds

The Journal of the Michigan Dental Association

This article introduces TalkSpace Go, a new ADA member benefit providing mental health support for dentists. Dr. Lisa Knowles explains how the app offers private access to therapists, courses, and workshops to help manage professional stress and prevent burnout. The piece highlights that 82% of dentists experience clinical burnout symptoms and emphasizes the importance of prioritizing mental well-being. Knowles describes her personal experience with burnout and using the app alongside the ADA's Well-Being Index assessment tool. The article includes instructions for accessing both resources, which are free for ADA/MDA members.

Teacher Mindset: An Investigation On The Influence Of Teachers’ Transformational Leadership On Growth Mindset, Rodolfo Reyes

Doctor of Education (Ed.D)

Identifying transformational leadership as a predictor of a growth mindset can be useful in developing teachers’ growth mindset. This nonexperimental quantitative study examined the relationship between teachers’ growth mindset and transformational leadership, and how the dimensions of teacher transformational leadership styles predict teachers’ growth mindset. The current study examined 63 participants in a school district in Florida. Using Dweck’s growth mindset survey (2006) and a researcher-created instrument to assess teachers’ perceptions of growth mindset and transformational leadership, the study resulted in a statistically significant finding of the association and prediction of transformational leadership on growth mindset. Demographics, such as teachers’ …

Empowered Or Replaced? Ux Designers’ Perceptions Of Ai In The Workplace Through The Lens Of Self-Efficacy, Christine Lee

Executive DBA Dissertations

Designers navigate uncertainty and opportunity as artificial intelligence (AI) reshapes the UX landscape. This dissertation presents an exploratory study investigating how UX designers perceive the increasing prominence of AI in their professional work. It also applies Albert Bandura’s self-efficacy theory to organize the findings and examine how performance accomplishments, vicarious experiences, verbal persuasion, and physiological states influence their adaptation to AI. Findings indicate multiple perspectives in the sample interviewed: In this study, junior designers predominantly express anxiety over job security, while senior designers tend to embrace AI as a strategic partner that grants them a "seat at the table." Designers …

An Analysis Of Burnout In Owner-Operated Businesses, Leslie Madison

M.S. in Leadership

This project explores what professional burnout is in the context of owner-operated businesses. The topic was selected based on my own experiences of burnout in my business. After just a few years of working without boundaries, I began to feel the lingering symptoms of stress. Pushing through the stress of running a creative business on my own eventually led to a state of debilitating burnout that caused me to stop all operations and allow my business to run on auto-pilot. Results of this study show a potential beginning of modern-day professional exhaustion which dates to the 17^th century when …