Business Administration, Management, and Operations Commons^™

J Mich Dent Assoc Nov. 2026

The Journal of the Michigan Dental Association

The November 2026 issue of the Journal of the Michigan Dental Association provides comprehensive coverage of professional, legal, and operational developments impacting Michigan dentists. Key topics include an analysis of dental emergency visits at Federally Qualified Health Centers (FQHCs), leadership principles within organized dentistry, advocacy efforts surrounding Senate Bill 105 regarding virtual credit card reimbursement fees, practice transition, embezzlement prevention, employee documentation compliance, and member services. This issue highlights community, equity, and legislative engagement aimed at supporting dental practices and improving statewide public oral health.

Nov. 2026 Staff Matters - What Documents Should Every Dental Practice Collect And Maintain For Its Employees?, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

This human resources column addresses onboarding compliance for dental practices. Author Jodi Schafer outlines essential employment documentation that practices must collect and maintain for new hires beyond Form I-9, including tax forms, payroll records, licensure verification, emergency contacts, and signed handbook acknowledgments, ensuring legal compliance and organized practice administration.

Nov. 2026 Finding Your Place In Dentistry: The Value Of Belonging To The Mda, Rich Evans

The Journal of the Michigan Dental Association

The cover story explores workplace culture, peer support, and organizational mentorship through the experiences of dentists at Great Lakes Dental Care. It illustrates how association membership provides valuable advocacy, professional growth, networking, and legislative oversight, supporting dental professionals at every career stage—from associates managing student debt to seasoned practice owners.

Nov. 2026 - Characteristics Of An Effective Mda Leader, William Chase Dds, Maom

The Journal of the Michigan Dental Association

In this commentary, former MDA President Dr. William R. Chase examines core attributes essential for effective leadership within organized dentistry. He praises the MDA's Leadership Exploration and Development (LEAD) Program and outlines key traits required of trusted volunteer leaders across boards and committees, emphasizing passion for the profession, integrity, active listening, strategic vision, and commitment to serving members.

Process Fairness As A Mediator Of The Relationship Between Reward Communication And Organisational Attachment, Azman Ismail, Ummu Ajirah Abdul Rauf, Muhammad Ajib Abd Razak, Nik Hasfizul Hassan

The South East Asian Journal of Management

Research Aims: The study examines the mediating role of process fairness in the relationship between reward communication and organisational attachment.

Design/Methodology/Approach: Cross-sectional data were collected from 437 employees at Malaysian public tertiary education institutions using purposive sampling. The data were analyzed using SmartPLS to examine both the measurement and the structural equation models.

Research Findings: Process fairness is a crucial mediating variable between reward communication and organisational attachment.

Theoretical Contribution/Originality: This study extends Leventhal’s (1976) Self-Interest Model and Shapiro’s (1993) Model of Procedural Justice by examining the role of process fairness as a mediating variable between reward communication and organisational …

The Impact Of Employee Recognition Practices To Job Satisfaction In Business Process Outsourcing (Bpo): The Mediating Role Of Employee Productivity, Genesis S. Austria, Celso S. Alicante Jr., John Crisjer A. Araullo, Erica Shane B. Belleza, Peter Daniel S. Gutierrez, Daisy R. Payawal, Erwin Stuart C. Toledo

The South East Asian Journal of Management

Research Aims: This study investigates the impact of employee recognition practices on job satisfaction in the BPO industry, with employee productivity examined as a mediating variable. It addresses the persistent challenge of high attrition in the Philippine BPO sector, where demanding performance standards and work conditions heighten the need for effective recognition mechanisms.

Design/Methodology/Approach: A quantitative research design was employed using survey data collected from 701 employees working in BPO companies across Metro Manila. PLS-SEM was utilized to test the direct and mediating relationships among variables.

Research Findings: Results indicate that employee recognition has a significant positive effect on job …

After-Hours Digital Connectivity, Emotional Exhaustion, Service Quality, And Turnover Intention Among Hotel And Resort Employees, Badaruddin Badaruddin, Fatmasari Fatmasari, Sitti Mujahida, Muhammad Azizurrohman

The South East Asian Journal of Management

Research Aims: This research evaluates whether after-hours digital connectivity is associated with emotional exhaustion among frontline hotel and resort employees in Indonesia and whether exhaustion transmits its effects to service quality and turnover intention. It also tests psychological detachment as a boundary condition.

Design/Methodology/Approach: A cross-sectional survey was conducted from December 2025 to February 2026. Purposive sampling produced 294 usable responses from frontline employees who routinely used digital communication for work coordination. The model was estimated using partial least squares structural equation modelling (PLS-SEM), including direct, indirect, and interaction effects.

Research Findings: After-hours digital connectivity significantly increased emotional exhaustion. Exhaustion, …

Nov. 2026 At Your Service - Membership Questions Answered: Renewals, Insurance, Staff Training, And More, Mda Membership Department Staff

The Journal of the Michigan Dental Association

This resource column answers critical operational questions for Michigan Dental Association members. Topics addressed include navigating health insurance open enrollment through the MDA Health Plan, proper legal and administrative protocols for dismissing a patient mid-treatment via peer review resources, and utilizing the Certified Dental Business Professional Program for onboarding and training inexperienced dental office staff.

When Business Ventures Scale Faster Than People Systems: Hrd In The Ai-Enabled Start-Up Boom, Rob E. Carpenter

Human Resource Development Faculty Publications and Presentations

The surge in U.S. business formation has been accelerated by generative artificial intelligence (AI) and is often interpreted as evidence of renewed economic vitality. This perspective argues that the same trend also creates a consequential challenge for human resource development (HRD). This is because new ventures may achieve commercial reach and technical capability before developing the human systems needed to support learning, judgment, coordination, and workforce development. This temporal imbalance is theorized as venture heterochrony. Its accumulated human and organizational consequences are conceptualized as organizational formation debt. These constructs explain how AI-enabled speed can obscure weakness in knowledge …

The Paradoxes Of Mental Health Disclosure In The Workplace: What Employee Voices Reveal About Courage And Organizational Culture, Steve G. Winkel D.B.A.

Annual DBA Scholars Conference

The lived experience of mental health disclosure is deeply paradoxical. Drawing on thematic analysis of qualitative data from 572 U.S. employees with diagnosed mental health conditions — 282 of whom disclosed to a manager or HR professional — this paper presents three central paradoxes: (1) disclosure normalizes experience but does not neutralize vulnerability; (2) the same conversation produces both safety and stigma; and (3) disclosure requires courage, revealing the inadequacy of existing organizational norms. A constructivist grounded theory approach guided the inquiry. Theoretical implications for stigma management theory (Goffman, 1963) and psychological safety research (Edmondson, 1999) and practical implications for …

Oct. 2026 - A Lifetime Of Saying Yes To Service, Timothy Rath

The Journal of the Michigan Dental Association

This biographical feature profiles Dr. Raymond Gist, celebrating his receipt of the key to the city of Flint, Michigan, and his six-decade career in dentistry. Tracing his journey from Flint to becoming the first Black president of the American Dental Association (ADA), the story highlights his dedication to patient care, mentorship, and leadership within organized dentistry. Dr. Gist encourages early-career and underrepresented dentists to embrace leadership roles and community involvement, demonstrating how committing to service elevates the profession and advances oral health equity.

Oct. 2026 - Lead: Find Your Place In The Room, Timothy Rath

The Journal of the Michigan Dental Association

This article spotlights the Michigan Dental Association’s Leadership Exploration And Development (LEAD) program, designed to cultivate early-career dental leaders. Featuring experiences from program participants during a visit to ADA headquarters, the piece highlights insights on emerging practice models, demographic shifts, and membership trends shared by national experts like Dr. Marko Vujicic. The article details how LEAD fosters generational diversity, governance training, and peer networking, encouraging early-career Michigan dentists to apply for upcoming cohort opportunities.

Oct. 2026 - Mda Insurance: Online Open Enrollment Now Available For Mda Health Plan, Craig Start

The Journal of the Michigan Dental Association

This article details the 2027 health insurance open enrollment process and deadlines for Michigan Dental Association members, their families, and practice staff. It introduces a new, secure online portal via Employee Navigator for managing the MDA Health Plan, specifying enrollment windows for plan sponsors and employees. The guide covers individual Marketplace plans, group health coverages, Medicare Supplement plans, and Medicare Advantage options. MDA Insurance account executives offer personalized assistance to help practice owners and individuals compare plans, navigate coverage choices, and ensure seamless enrollment.

Oct. 2026 - Staff Matters: How Can We Support Employees Who Are Also Caregivers?, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

This human resources column offers actionable advice for dental practice owners on supporting staff members managing caregiving responsibilities for aging parents, spouses, or children. Recognizing the financial and operational constraints of small dental practices, the author outlines low-cost supportive strategies, including flexible scheduling, clear communications, and empathetic management. Practice leaders are encouraged to establish consistent time-off request protocols, train managers to respect employee privacy, and connect staff with community caregiver resources and employee assistance programs to maintain staff retention and practice productivity.

Oct. 2026 At Your Service - Answers On Address Changes, Staff Credentials, And Retirement, Mda Membership Department Staff

The Journal of the Michigan Dental Association

This member service Q&A feature provides practical administrative guidance for Michigan Dental Association members. It addresses legal requirements regarding patient requests for dental hygienist licensing credentials, clarifying that practices must provide names but are not required to provide license numbers. It outlines retirement procedures, detailing eligibility for reduced dues, retired life membership status, and continued participation in continuing education and volunteer initiatives. Additionally, the article guides members on seamlessly updating home address information and personal profiles using the online MDA Member Compass portal.

J Mich Dent Assoc Oct. 2026

The Journal of the Michigan Dental Association

The October 2026 issue of the Journal of the Michigan Dental Association highlights advocacy, leadership, clinical practice, and practice management for Michigan dentists. The cover story examines how MDA advocacy led to the passage of Senate Bill 105, prohibiting forced virtual credit card transaction fees. Features include a profile on Dr. Raymond Gist, first Black ADA president; clinical guidance on caries management with Dr. Melissa Seibert; insights from the LEAD leadership program; and surgical mindfulness by Dr. Anish Gupta. Regular departments cover unlicensed employee legalities, supporting caregiver employees, open health insurance enrollment, and MDA organizational updates.

When The System Misreads The Working Caregiver: The Caring Elasticity Index And The Governance Of Participation Under Constraint, Rob E. Carpenter, Brandy Dial, Debaro Huyler, Andrew Krouse, Judy Sun

Human Resource Development Faculty Publications and Presentations

Organizations increasingly use digitally captured behavioral traces to infer engagement, performance, and participation. Yet visible activity is an imperfect proxy for underlying capability, particularly when structural constraints reorganize when and how participation occurs. Using working multigenerational caregivers as a theoretically revealing case, this paper develops a governance-centered account of how constraint-shaped participation variance in presence, timing, and pacing may be misclassified as disengagement within proxy-based organizational systems. We theorize this failure as a self-reinforcing control loop in which misclassification activates penalty-centered responses that further disrupt participation and contribute to capability-flow leakage. To address this inference-to-action failure, we specify the Caring …

Service Robots With Low Anthropomorphism In Restaurants: Consumer Reactions And Implications, Ferhat Eren, Volkan Genc

Journal of Global Hospitality and Tourism

This study investigates consumer responses to low-anthropomorphic service robots in restaurant front of-house roles using the AIDUA (Artificially Intelligent Device Use Acceptance). Data from 1,268  participants were analysed using PLS-SEM. The results revealed that social impact and  anthropomorphism significantly influenced both performance and effort expectancy, while hedonic  motivation influenced only performance expectancy. Performance expectancy strongly influenced  emotions, which in turn significantly influenced both the willingness to use service robots and objections  to their use. However, effort expectancy did not significantly influence emotions. The findings validate the  AIDUA model in this context and offer practical insights for robot design and implementation.

Cultural Humility In The Workplace: A Causal-Comparative Study Of Foreign And Local Hire Employees In International Education, Natalie A. Ortiz

Electronic Theses and Dissertations

Cultural humility is recognized as a framework for fostering respectful relationships in culturally diverse workplaces. However, limited research has examined cultural humility within international education in regard to workplace dynamics and power imbalances that may exist between foreign and local hire educators. The purpose of this quantitative causal-comparative study was to examine differences in perceived cultural humility levels between foreign and local hire employees in PreK-12^th grade private international schools in Central Asia and Eastern Europe. The study also examined whether years of international educational experience and the number of international educational assignments influenced perceived cultural humility levels. Data …

Strategic Judgment In Leadership Decision-Making: Evaluating Ai In Organizational Contexts, Cate Wengelnik

Southwestern Business Administration Journal

This paper presents a classroom-based approach for teaching strategic judgment in leadership decision-making through the evaluation workplace communication and incorporates the use of artificial intelligence (AI). As AI tools become more common in organizational settings, leaders and employees must be prepared to assess outputs that may appear professional while containing inaccurate, unsupported or potentially risky information. This paper describes an instructional case in which students examine an AI-generated response to an employee inquiry about workplace accommodations and Human Resources related matters. Students (1) evaluate the message for clarity, tone and apparent usefulness, then (2) analyze the organizational risks created when …

People Orientation And Thing Orientation In Business Majors: Implications For Assessing The Impacts Of Cross-Functional Business Program Curricula, Todd J. Hostager, David A. Christopher, Kristy J. Lauver, Christopher Knowles

International Journal for Business Education

Background/Introduction/Purpose:  Prior research documented significant differences in people orientation and thing orientation (PTO) based on type of major and sex.  This study examines a set of measures for helping business programs to assess whether they are producing graduates equipped to consider both people and things when making decisions, regardless of their major or sex.

Methods/Design:  Students in a strategic management capstone course spent a single 75-minute session responding to a brief new venture pitch by identifying what types of additional information they would need to decide whether to invest in the business.  Three Likert-scaled options gauged the extent to participant …

Teaching Communication And Teamwork Under Pressure: An Experiential Activity Using Keep Talking And Nobody Explodes, Bryan L. Rogers, Cody Logan Chullen, Brian Waterwall

International Journal for Business Education

Background/Introduction/Purpose: The purpose of this paper is to present an experiential classroom activity designed to help students develop communication and teamwork skills under conditions of time pressure and information asymmetry.

Methods/Design: This paper presents a teaching activity rather than an empirical study; no research design, sample, instruments, or analytic procedures are reported. The paper describes and contextualizes an experiential learning activity using the cooperative video game Keep Talking and Nobody Explodes. Drawing on research in experiential learning, cooperative learning, and simulation-based instruction, the paper outlines learning objectives, materials, implementation procedures, observer roles, and structured debriefing strategies suitable for undergraduate and …

Mda At Your Service - Protecting Your Practice, Finding Talent And More, Mda Membership Department Staff

The Journal of the Michigan Dental Association

This Q&A compiled by MDA staff provides critical guidance to support practice owners. It outlines key warning signs of employee embezzlement, such as closely guarding job duties or refusing cross-training, and highlights complimentary risk assessment tools and endorsed investigative services available through Prosperident. Furthermore, the article introduces free recruitment resources on the MDA Job Board for searching job-seeker profiles and posting openings. It also provides practical advice for resolving communication and online portal login issues by verifying registered email addresses with the MDA membership department.

The Competence Architecture Of Nonprofit Organizations: A Conceptual Model Linking Leadership, Governance, And Human-Capital Systems To Institutional Credibility, Franklin Livingston

Journal of Global Business Insights

Nonprofit organizations are judged through the competence of visible leaders, yet organizational competence is not reducible to the capabilities of any single executive. Reviews of nonprofit capacity report inconsistent associations between organizational capacity and performance. This conceptual article proposes a theoretical explanation for that inconsistency, one that remains compatible with methodological explanations. It develops a model of nonprofit competence architecture in which competence is an output that organizational systems continuously produce, correct, retain, and make visible, not a stock organizations possess. A theory-synthesis design specifies four mechanisms: Leadership-formation systems generate managerial capability; governance systems detect and partially compensate for capability …

Staff Matters - How Can We Strengthen Our Hiring Process?, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

Jodi Schafer, SPHR, SHRM-SCP, provides practical strategies to help dental practice owners navigate the highly competitive labor market and strengthen their hiring process. The article advises practices to update outdated job descriptions, evaluate competitive salary data for geographical areas, and look beyond traditional job boards to employee referrals and patient networks. It stresses the significance of positive candidate experiences during recruitment, formalizing written job offers with clear compensation and benefit terms, and establishing structured onboarding programs to significantly enhance staff retention, job performance, and long-term practice success.

Neo Banking Adoption Among Banking Customers: An Empirical Study Using Pls-Sem, Sree Bhoojitha V, Vishnucharan N S

Journal of Global Management Research

The rapid advancement of financial technology has fundamentally transformed the banking landscape, giving rise to neo banks — fully digital banking platforms operating without physical branches. Despite the growing significance of neo banking in India, customer awareness and adoption remain evolving areas requiring systematic investigation. This study, titled "Study on Neo Banking Adoption by Banking Customers," examines customer awareness, usage patterns, satisfaction levels, and the key factors influencing adoption intention of neo banking services. Grounded in the Technology Acceptance Model (TAM), the study incorporates Perceived Usefulness, Perceived Ease of Use, and Trust as independent variables influencing Neo Banking Adoption Intention. …

Repairing Workplace Trust: A Process-Based Classroom Exercise For Management Education, Luke A. Langlinais Ph.D.

Posters

Trust is essential in every workplace, but conflicts, mistakes, and broken promises are inevitable. This project develops an experiential classroom exercise in which students diagnose workplace trust violations, examine the perspectives and emotions of both parties, and practice selecting and communicating evidence-based reparative actions. The exercise translates organizational behavior research into a practical learning experience that develops not only managerial competence but also the character, empathy, and relational wisdom needed to build healthy organizations and promote human flourishing.

I gratefully acknowledge peer review feedback on this project, and I am accountable for writing of this product without generative AI and …

Identifying The Threshold: Using Regulatory Focus As A Predictor Of Ceo Adaptibility During Environmental Changes, George B. Constantine Iii

Dissertations

Building on research on CEO turnover and strategic leadership, this study examines how decision makers' regulatory focus shapes strategic decision-making and how this can contribute to performance decline, often resulting in CEO replacement. Drawing on regulatory focus theory, the study theorizes that measurable chronic regulatory focus attributes influence decision makers’ capacity to adapt to environmental change—conditions under which prior research suggests executives may become rigid and persist with established strategies. Despite its relevance for strategic adaptation, such chronic trait behavior has received limited attention in the current business literature. To address this gap, effectuation theory is integrated into a simulation-based …

Mda At Your Service: Updating Your Practice Roster With The Mda, Mda Membership Department Staff

The Journal of the Michigan Dental Association

This question-and-answer article provides practical guidance for MDA members on updating practice rosters, accessing continuing education opportunities, addressing staffing shortages through virtual assistants, and participating in the MDA LEAD Program. The article highlights available member resources and emphasizes professional development, workforce support, and leadership growth within organized dentistry.

J Mich Dent Assoc August 2026

The Journal of the Michigan Dental Association

Each month, the Journal of the Michigan Dental Association delivers news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200-plus members. It remains the main publication reaching Michigan dentists and is available worldwide through ADA Commons.

The August 2026 (Volume 108, No. 8) issue of the Journal is published in print format to provide updates and insights for Michigan's oral health community and MDA members. Print editions occur every other month beginning with January.

The August 2026 issue of the Journal of the Michigan Dental Association explores clinical, professional, legal, leadership, and public …