Business Administration, Management, and Operations Commons^™

The Paradoxes Of Mental Health Disclosure In The Workplace: What Employee Voices Reveal About Courage And Organizational Culture, Steve G. Winkel D.B.A.

Annual DBA Scholars Conference

The lived experience of mental health disclosure is deeply paradoxical. Drawing on thematic analysis of qualitative data from 572 U.S. employees with diagnosed mental health conditions — 282 of whom disclosed to a manager or HR professional — this paper presents three central paradoxes: (1) disclosure normalizes experience but does not neutralize vulnerability; (2) the same conversation produces both safety and stigma; and (3) disclosure requires courage, revealing the inadequacy of existing organizational norms. A constructivist grounded theory approach guided the inquiry. Theoretical implications for stigma management theory (Goffman, 1963) and psychological safety research (Edmondson, 1999) and practical implications for …

Ai Readiness Of Operations & Finance Professionals In A Large Urban Public School District Amidst Ai-Driven Digital Transformation, Adetunji Onamade

Annual DBA Scholars Conference

This qualitative study examined AI readiness among Operations and Finance professionals in a large urban public school district, a public-sector workforce underexamined in the AI adoption literature. Using a grounded theory approach, data from 24 interviews and three focus groups (37 participants) produced 164 codes across 12 themes. Findings converge on a single proposition: AI readiness in this District is an organizational infrastructure problem, not a technology problem. Two theoretical contributions emerged: the Organizational AI Readiness Infrastructure Framework, a three-level diagnostic model, and the AI Readiness Conditions Model, a five-stage prescriptive sequence from governance through systemic transformation.

Internship Factors That Affect Job Pursuit Intention In Nonmetropolitan Areas, Alex R. Henkel

Annual DBA Scholars Conference

Demographic trends show an outmigration of young adults from areas outside metropolitan areas, leaving employers and colleges looking for ways to reduce or reverse the trends. This mixed methods explanatory sequential study seeks to explain how internships relate to college graduates’ post-graduation plans via a study population of approximately 630 college seniors in a nonmetropolitan regional college. The study will survey students via two waves followed by in-person interviews using an integrated model combining Job Embeddedness Theory and Job Characteristics Model in a novel application that may suggest new approaches for internship programs to retain young people in nonmetropolitan areas.

Leadership Adaptation In Persistent Turbulence: An Empirical Model Of Sensemaking, Sensegiving, Preparedness, And Human Capacity, Daragh King

Annual DBA Scholars Conference

Leaders increasingly operate within environments characterized by uncertainty, disruption, ambiguity, and accelerating technological change. This research study investigated how experienced leaders adapt to persistent turbulent environments and identified the practices that support effective leadership under such conditions. An interpretivist qualitative research design was employed, drawing upon semi-structured interviews with eighteen senior leaders from diverse organizational contexts. The findings revealed five interconnected leadership practices: iterative sensemaking, sensegiving as mobilization, adaptive authority modulation, preparedness as enacted routine, and human-capacity regulation. Participants described turbulence not as an episodic event but as a continuous operating condition requiring ongoing adaptation. The study proposes an empirical …

Factors Hindering E-Procurement Adoption In South African State-Owned Enterprises: A Scoping Review, Lumka T. P. Salamntu, Zintle Ntlokwana

African Conference on Information Systems and Technology

e-Procurement is a digital management system that oversees the entire purchasing process, encompassing acquisition, procurement, and payment. e-Procurement aims to enhance efficiency, minimise redundancies and reduce paper-based processes. In South Africa, State-Owned Enterprises (SOEs) view e-Procurement as a strategic tool used to optimise processes, improve efficiency, accountability and transparency. This study followed a scoping review protocol and analysed eighteen articles which were written in the English language. The Rayyan screening software was used to screen and manage articles during the selection process. A search strategy was developed, and the search was conducted across four electronic databases from 2020 to 2025 …

Controversy Associated With Red-Light Traffic Cameras, Alan D. Smith, Anna Abdulmanova

Atlantic Marketing Association Proceedings

No abstract provided.

Buyer-Seller Relationships In The Post-Pandemic Era, Stephen Carlson, Morgan Sales

Atlantic Marketing Association Proceedings

No abstract provided.

Corporate Supply Chain Sustainability And Consumer Attitudes Towards Hybrid Vehicles, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Strategic Choices: A Case Study Of Media And Entertainment Industry Survival Of The Covid-19 Pandemic, Stephen C. Carlson

Atlantic Marketing Association Proceedings

No abstract provided.

Are You In Good Hand? That’S Outdoor Locker Delivery System’S Stand, Hyun Sang An, Arim Park, Ju Myung Song, Christina Chung

Atlantic Marketing Association Proceedings

No abstract provided.

Credit Card Indebtedness During The Covid-19 Pandemic, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Communication Competency And Intercultural Adaptation Of Multinational Company Leaders In The Local Cultural Context, Andi Kurniawati S.E., M.M., Dr. Fuad Mas'ud , Mir

International Conference on Business and Management Research (ICBMR)

This study discusses the role of intercultural communication competencies of leaders in the context of multinational companies in Indonesia. The background is a multicultural global business landscape, where the ability to communicate across cultures is key to organizational success. The objectives of this research are to identify the forms of intercultural communication competencies that emerge in interactions between foreign leaders and local employees, to explore leaders' communication adaptation strategies in the Indonesian cultural context, and to analyze how local cultural dimensions such as high communication context, power distance, and collectivism influence the effectiveness of leadership and communication styles of multinational …

One For All, All For Innovation: Transforming The Indonesia’S Public Sector Through Ambidextrous Leadership, Dian Mulia Sari, Elok Savitri Pusparini

International Conference on Business and Management Research (ICBMR)

In an era defined by volatility, uncertainty, complexity, and ambiguity (VUCA), public sector organizations face increasing pressure to innovate. This study examines how ambidextrous leadership influences innovative work behavior (IWB) among civil servants, with psychological ownership (PO) serving as a mediator. Using a quantitative approach, data were collected from 152 structural and functional officials within Indonesia’s State Finance Organization (OKN) and analyzed using PLS-SEM. The results indicate that ambidextrous leadership has a significant direct effect on IWB. More importantly, psychological ownership mediates this relationship through two distinct pathways: promotive PO strengthens IWB by fostering confidence and proactive contribution, while preventive …

Ai As A Catalyst For Managerial Strategy Transformation: Operational Efficiency And Business Model Innovation, Nazilatul Hidayah

International Conference on Business and Management Research (ICBMR)

This study investigates how Artificial Intelligence (AI) serves as a catalyst for managerial strategy transformation, focusing on two critical areas: operational efficiency and business model innovation. Drawing on multiple case studies, the paper analyzes how companies such as Unilever, Wayfair, Amazon, and Alibaba integrate AI technologies into their strategic processes. Results show that AI implementation has enabled cost reductions of up to 15-20%, improved throughput in logistics operations, and enhanced personalization strategies that significantly impact revenue. For instance, Alibaba attributes approximately 35% of its sales volume to AI-powered recommendation systems. These outcomes demonstrate that AI not only improves operational workflows …

3t Of Tech, Taste, And Transformation In Coffeepreneurship, Razinda Tasnim Abdul Rahim, Mohd Faizuddin Muhammad Zuki, Nur Syamilah Md Noor

International Conference on Business and Management Research (ICBMR)

The global coffee industry is rapidly transforming due to digitalization, evolving consumer preferences, and sustainability trends. Coffeepreneurship, blending entrepreneurial innovation with coffee culture, has emerged as a competitive business model. This study applies the 3T- Technology, Taste, and Transformation to assess digital innovation, consumer experience, and business adaptation in coffee entrepreneurship. Despite opportunities in digital transformation, coffeepreneurs face challenges such as market saturation, financial constraints, and regulatory barriers. Limited access to fintech solutions and supply chain inefficiencies further hinder scalability. This study addresses these gaps by analyzing how technology, branding, and financial literacy influence coffeepreneurs' long-term sustainability using the VRIO …

Competing For Indonesian Film Audiences During The Eid Holiday Season - How Big Is The Role Of Social Media?, Denisha Wahyuni Dekaputri Miss, Elevita Yuliati

International Conference on Business and Management Research (ICBMR)

This study investigates the role of social media electronic word of mouth (e-WOM) in shaping movie ticket purchase intention among Indonesian film audiences. The data was collected using a quantitative online questionnaire survey of 442 Indonesians respondents aged 17 years old and above who have watched Indonesian cinemas in the past six months. The data was analyzed using PLS-SEM software. The findings reveal that information credibility and information usefulness are the most significant predictors of purchase intention. Furthermore, information usefulness plays a strong mediating role between credibility and intention. In contrast, Attitude towards Information and Information Adoption show weak and …

Fostering A Safety Culture Through Awareness, Leadership, And Reward Punishment In Mining, Rogit Billy Daichi Billy, Ali Imron Imron

International Conference on Business and Management Research (ICBMR)

In mining companies take various preventive measures to prevent accidents and incidents. The number of mining accidents in Indonesia is relatively high, which is said to be due to inadequate monitoring and assessment of mines. The phenomenon that accidents still occur in companies with a high safety culture can be caused by several complex, interrelated factors. There are only a few studies on the correlation between safety culture and people safety awareness, safety leadership, and reward-punishment, and 140 employee miners from mining companies using a non-probability sampling method in this cross-sectional study. This research is a quantitative approach that uses …

Organizational Agility And Performance: A Case Study On Road And Transport Authority - Dubai, Fatma Tarish Saeed Butubair Almheiri

Thesis/ Dissertation Defenses

Agile methods have become greatly popular because of their ability to help organizations, especially service-oriented ones, to react quickly to changing environmental conditions. This responsiveness enables the meeting of customer requirements and the improvement of customer satisfaction and makes Agility a determining factor in the modern-day high-intensity competitive business environment characterized by a dynamic and unpredictable environment. The application of the agile principles simultaneously enhances the capability of an organization to adapt quickly to the changes in the market, which includes the changes in the preferences of the consumers, the competition and technology changes. As a result, the agility framework …

Investigating Various Methods Of Order Picking On Efficiency And Quality Of Distribution Center Picking Operations, Mien Thi Thao Tran, Samita Rana Magar

Create@State

ABSTRACT:

Order picking is the most labor-intensive activity in warehousing, accounting for approximately 55% of total operating expenses. This study evaluates the efficiency and quality trade-offs among three primary picking methods: Single, Batch, and Zone. Conducted via an educational simulation, the study utilized a 60-SKU alphanumeric Lego inventory system where four participants executed picking cycles to measure operational lead time and quality variance.

The results demonstrated a significant correlation between picking methodology and output quality. Single Picking achieved the highest quality standards, yielding only three errors alongside the fastest completion time (4:21). Conversely, Batch Picking resulted in the lowest quality, …

Impact Of Green Supply Chain Management On Business Growth A Literature Review, Mani Megla

Create@State

Green Supply Chain Management (GSCM) has emerged as a strategic approach for integrating environmental considerations into supply chain operations. Existing studies indicate that supply chain practices such as green purchasing, reverse logistics, and supplier environmental collaboration positively influence operational and financial performance. Furthermore, green innovations such as eco-design and internal environmental management often act as mediating factors that strengthen competitive advantage. This study synthesizes global research published between 2000 and 2024 to evaluate the impact of GSCM on sustainable business growth. The findings reinforce the strategic role of GSCM in enhancing competitiveness and identifying key research gaps for future investigation.

Mental Health In Healthcare Workers: Is It Just A Myth Or A Fact, Considering The Abundant Access To Healthcare, Shiwani Ranjitkar

Create@State

Healthcare workers have direct access to healthcare resources, yet many continue to experience significant mental health challenges. This study investigates the factors contributing to this issue and its implications for healthcare systems. Using data analysis and a review of recent literature, national surveys, and public health reports, key factors identified include heavy workloads, emotional strain from patient care, staffing shortages, workplace harassment, and stigma associated with seeking mental health support. Research indicates that healthcare professionals frequently experience burnout, anxiety, depression, and compassion fatigue even when support resources are available. For instance, data from the Centers for Disease Control and Prevention …

Ku Inspires, Adanahi R. Hernandez

KU Inspires! Undergraduate Research Day

This research explores how artificial intelligence (AI) and chatbots are changing customer service, with a focus on the challenges they create for small businesses. It examines customer trust, satisfaction, privacy concerns, and the limitations of AI when handling complex situations that require empathy and human understanding. Using research findings, real-life examples, and personal experience in the service industry, this project compares the benefits of AI, such as efficiency and accessibility, with the risks of losing meaningful customer relationships. It also provides recommendations for managers on how to use AI as a tool to support employees rather than replace human interaction. …

Brand Voice: A Proposed Integrative Model Approach, Stephen Carlson

Atlantic Marketing Association Proceedings

No abstract provided.

Inventory Management And Radio Frequency Identification Utilization In Healthcare, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Sustainability And Technology Aspects Of Supplier Performance, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Ceo Integrity And Entrepreneurial Orientation: Role Played By Marketing Power And Compensation, Prachi B. Gala, Saim Kashmiri

Atlantic Marketing Association Proceedings

No abstract provided.

Analysis Of Consumer Response To Online Same-Day Grocery Delivery Service: The Case Of Korea, Hyun Sang An, Arim Park, Ju Myung Song, Christina Chung

Atlantic Marketing Association Proceedings

No abstract provided.

Trucking And Road Transportation Trends In The Logistics Industry, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Supply Chain And Warehouse Management Strategies In The Western Pa Grocery Industry, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Ideal Leadership And Marketing Strategies During Times Of Transition, Kaia S. Thomson

Atlantic Marketing Association Student Proceedings

This study investigates the effects of transitional leadership in an organization on marketing strategies. The qualitative research, gathered through semi-structured interviews with four leaders at different stages of transition, highlights key themes such as the development of trust, adaptability, relationship-building, and the importance of gradual change. The results suggest that the most successful leaders in transition prioritize humility, respect the history of the firm, and focus on developing relationships with stakeholders. Further, these leaders focus marketing strategies on the core products or services of the organization to better understand customer preferences and create long-tern relationships. The study indicates that successful …