Business Administration, Management, and Operations Commons^™

Scalable Growth In High-Contact, On-Site Service Firms: Ambidextrous Competitive Logics And A Dual-Governance Mechanism Of Replication Quality, Wei Han

Dissertations and Theses Collection (Open Access)

This dissertation examines how high-contact, on-site service firms scale up. The central challenge is the stable reproduction of a recognizable service template across dispersed branches under customer heterogeneity, frontline discretion, relationship continuity, and local capacity pressure. Replication quality is defined as the branch-level stability of the service promise, execution rhythm, and exception-handling logic. It is measured directly through retention outcomes and service-failure outcomes, which capture continued acceptance of the service promise and visible breakdowns in service delivery.

The theoretical argument centers on two ambidextrous competitive logics. Local responsiveness requires branches to adapt service timing, provider matching, communication, and recovery work …

Building Motivation Through A Christian-Based Vocational Sports Academy, Elasha E. Naylor-Cooper

Doctor of Strategic Leadership (DSL) Capstone Abstracts

Project Type: Business Proposal Capstone

Project Overview: CTA Academy - Christian Technology and Athletics Academy - is a proposed private Christian school designed to provide 6-12 grade students with an alternative educational pathway that integrates academic achievement, Christian formation, career preparation, athletics, wellness, and leadership development. The project responds to concerns surrounding student engagement, motivation, academic performance, limited access to affordable private education, and the separation of academic, vocational, spiritual, and athletic development within traditional educational models. CTA Academy proposes a diversified funding model, including scholarship-supported funds, college and business partnerships, donors, sponsors, and fundraisers. This model seeks to make …

More Than A Crown: A Pageant Director’S Guide, Kenyonn Demps

Doctor of Strategic Leadership (DSL) Capstone Abstracts

Project Overview

More Than a Crown is a practical leadership and operational workbook designed to guide current and aspiring pageant directors through the process of developing, organizing, and executing a meaningful and successful pageant program. The workbook provides structured guidance for establishing the pageant’s purpose and identity, developing timelines and budgets, recruiting and communicating with contestants, coordinating volunteers and stakeholders, securing sponsorships, planning production elements, managing judging processes, and creating an intentional participant experience. More than an event-planning resource, the workbook encourages directors to approach pageantry as a leadership platform capable of creating confidence, connection, personal development, and lasting impact. …

Cultural Humility In The Workplace: A Causal-Comparative Study Of Foreign And Local Hire Employees In International Education, Natalie A. Ortiz

Electronic Theses and Dissertations

Cultural humility is recognized as a framework for fostering respectful relationships in culturally diverse workplaces. However, limited research has examined cultural humility within international education in regard to workplace dynamics and power imbalances that may exist between foreign and local hire educators. The purpose of this quantitative causal-comparative study was to examine differences in perceived cultural humility levels between foreign and local hire employees in PreK-12^th grade private international schools in Central Asia and Eastern Europe. The study also examined whether years of international educational experience and the number of international educational assignments influenced perceived cultural humility levels. Data …

Mutual Respect And Reciprocal Trust On Proactive Engagement In Construction Team Relationships, Brent Greuter

PhD in Organizational Leadership

The coordination of complex work among diverse project stakeholders in multifamily construction depends on interpersonal relationships. This quantitative, nonexperimental study examined whether mutual respect and reciprocal trust influence proactive engagement in the relationships among personnel working in the U.S. multifamily construction industry. Leader–member exchange theory provided the primary theoretical framework. Data from 144 participants were analyzed using descriptive statistics, reliability analysis, exploratory factor analysis, Pearson correlations, and multiple linear regression. Workplace respect was represented by coworker respectful workplace climate, perceived workplace respect, and experienced workplace mistreatment; reciprocal trust comprised integrity, competency, benevolence, and commitment; and proactive engagement comprised vigor, dedication, …

Offline And Thriving: Understanding The Professional And Personal Lives Of Non-Social Media Users In A Digitally Dominant Era, Bhargava Mantena

Dissertations

Existing research has treated voluntary social media abstinence as the absence of users rather than as a condition worth study. This mixed-methods study examined its psychological and occupational correlates. Adults aged 21 to 65 reporting abstinence from all major platforms for six months or more completed three validated instruments measuring mental well-being, work engagement, and perceived social isolation; a purposive subsample of 12 took part in semi-structured interviews. The analysis set comprised 120 participants, below the 128 indicated by the a priori power analysis. Research Question 1 could not be tested as approved, because no active-user comparison group was recruited; …

The Anti-Racist Organization? Power, Embodiment, And The Politics Of Becoming, Patricia Tiimah Naya

Graduate Doctoral Dissertations

Why do organizational justice commitments so rarely produce structural transformation, and what happens to the people who take them seriously? This dissertation addresses that question through a longitudinal qualitative study of Aequitas University, a large public urban research institution in the northeastern United States, during a multi-year attempt to become “anti-racist.” Drawing on 129 semi-structured interviews with 115 organizational members, 7 focus group discussions, four years of field observation, and an archival corpus spanning more than a decade of institutional history, the dissertation examines how justice commitments move through organizations over time. Justice commitments do not simply succeed or fail. …

Same-Day Cancellation Reduction In An Ambulatory Surgery Unit, Anthone Dalit Vengersammy

Master's Projects and Capstones

Problem: Same-day surgical cancellations in the outpatient surgery setting remain a significant operational and patient care challenge. Preventable cancellations negatively affect patient experience, operating room efficiency, staff productivity, and healthcare costs. 

Context: A microsystem and organizational culture assessment identified several factors contributing to same-day cancellations, including unclear preoperative instructions, incomplete medical clearance, inconsistent patient education, lack of standardized workflows, unclear staff responsibilities, and communication gaps among interdisciplinary teams. SWOT and gap analyses were used to identify opportunities for improvement and guide intervention planning.

Interventions: Quality improvement interventions were implemented through iterative Plan-Do-Study-Act (PDSA) cycles. Strategies included revising preoperative patient instructions, …

Ai You Can Trust: Understanding The Role Of Structural Assurance And Situational Normality In The Use Of Generative Ai, Olushola Bunmi Abayomi

Dissertations

The rapid growth of generative artificial intelligence (GenAI) has increased its use in productivity, content creation, and decision support; however, adoption depends on user trust, as GenAI performs tasks that are often associated with human judgment. Drawing on the Trust in Technology Model, this dissertation examines how structural assurance and situational normality influence Trust in GenAI, and how Trust in GenAI affects trusting intentions and users' willingness to depend on GenAI. Structural assurance and situational normality, captured through several factors, were modeled as antecedents of Trust in GenAI and, in turn, trusting intentions. The model was tested using survey-based experimental …

Identifying The Threshold: Using Regulatory Focus As A Predictor Of Ceo Adaptibility During Environmental Changes, George B. Constantine Iii

Dissertations

Building on research on CEO turnover and strategic leadership, this study examines how decision makers' regulatory focus shapes strategic decision-making and how this can contribute to performance decline, often resulting in CEO replacement. Drawing on regulatory focus theory, the study theorizes that measurable chronic regulatory focus attributes influence decision makers’ capacity to adapt to environmental change—conditions under which prior research suggests executives may become rigid and persist with established strategies. Despite its relevance for strategic adaptation, such chronic trait behavior has received limited attention in the current business literature. To address this gap, effectuation theory is integrated into a simulation-based …

Toward A Conceptual And Methodological Understanding Of Supervisor Gaslighting In The Workplace, Gabriela Peschiera

All Dissertations

The term ‘gaslight’ has infiltrated popular media, with articles, TV shows, and podcasts dedicated to identifying gaslighting behaviors and mitigating its effects. Despite the term’s popularity, much of the existing literature solely focuses on gaslighting in intimate partner relationships, medical settings, and political campaigns. As a result, little is known about how it operates in the workplace context and whether it is distinct from other well-established workplace mistreatment constructs. In this dissertation, I explored the mechanisms of supervisor gaslighting by developing a scale and testing its distinctiveness from other workplace mistreatment and positive workplace behaviors. While two scales were recently …

Strategic Ties That Bind: How Founder Identity Shapes Enduring Imprints Across The Firm And Community, Michelle Gras

All Dissertations

This dissertation examines how founder identity creates long-lasting imprints on organizations and the communities in which they operate by researching a historical case study in the U.S. textile industry.  This research responded to calls in the imprinting literature for greater attention to secondhand imprinting mechanisms, multiple sensitive periods, and durability of founder influence over time (Marquis & Tilcsik, 2013; Marquis & Qiao, 2025) and draws upon the theoretical lenses of founder identity theory (Fauchart & Gruber, 2011) and organizational imprinting theory (Stinchcombe, 1965; Marquis & Tilcsik, 2013).  The findings suggest that founder identity persistence is not solely a consequence of …

Religious Practice And Attitudes Toward Immigration And Racial Justice In America, Amya Douglas

Graduate Theses and Dissertations (2019 - present)

This study aims to understand how Christians’ knowledge of Scripture and involvement in the church have an impact on their social-political views, specifically, racial justice and immigration. By using the survey responses from the 6th wave of the Baylor Religion Survey, more frequent church attendance and reading Scripture were correlated with a greater recognition of racism in terms of being against white supremacy and white nationalism, supporting racial justice when asked about racial gaps, and possessing greater support for immigrants. This study highlights the distinction between religious affiliation and religious practice, and it suggests that certain policy sentiments can be …

A Machine Learning And Artificial Intelligence Sentiment Analysis Of Esg Disclosures, John Barnett Davis

Graduate Theses and Dissertations (2019 - present)

This dissertation examines whether environmental, social, and governance (ESG) disclosure sentiment extracted from SEC Form 10-K Item 1A risk disclosures aligns with Bloomberg ESG scores. The study combines SEC textual disclosures, Bloomberg ESG ratings, firm financial data, executive compensation data, and executive gender characteristics. Natural language processing and artificial intelligence methods, including FinBERT, Loughran-McDonald sentiment measures, BART-MNLI zero-shot classification, LLaMA-based ESG scoring, and readability analysis, are used to evaluate ESG-related disclosure signals. Results reveal that SEC 10-K Item 1A risk-factor sentiment and Bloomberg ESG scores represent related but distinct constructs. ESG sentiment in Item 1A is poorly aligned with third-party …

The Information Content Of The Implied Volatility Term Structure Slope For Forecasting Commodity Market Volatility, Lawrence E. Mckenzie

Doctoral Dissertations (DBA)

This study evaluates the implied volatility term structure (IVTS) slope (𝜅) for forecasting 21-day realized volatility against traditional time-series benchmarks and a 3-month continuous futures baseline. Using a matched sample of eight energy and agricultural commodities spanning 2007 to 2019, the study explicitly tests whether the option-implied slope contains unique predictive information beyond deferred price histories. The empirical findings yield three primary insights. First, redundancy testing indicates that the slope parameter delivers a statistically significant, independent risk signal even when controlling for deferred continuous futures paths. Second, an integrated joint encompassing framework that combines near-term historical volatility, generalized autoregressive conditional …

Women In Banking Leadership: A Qualitative Study On Experiences In Breaking Through The Glass Ceiling, Thelma E. De León García

Theses & Dissertations

Although women make up a substantial part of the banking workforce, they remain underrepresented in leadership roles due to barriers like the glass ceiling that limit their career advancement. Despite women’s underrepresentation in leadership roles, little research has examined their perspectives on the enablers of career advancement in this sector. This qualitative descriptive study explores the factors women identify as critical in breaking these barriers to attain leadership roles. Ten semi-structured interviews of women who hold a leadership position in banking were thematically analyzed using Braun and Clarke’s (2006) six-step thematic analysis and NVivo software. Guided by feminist theory, the …

Structure Meets Context: A Simulation Study Of Centralized And Decentralized Decision-Making In Complex Environments, Murat Balci

Engineering Management & Systems Engineering Theses & Dissertations

The question of when to centralize or decentralize decision-making authority is a foundational problem in organizational theory and management science. Yet existing research often favors decentralized structures, frequently treating them as universally superior, and provides limited guidance on when centralization may be more effective. Leaning toward decentralization without thoroughly exploring options leaves organizational designers without clear direction under varying environmental conditions. This study addresses that gap by developing and applying a simulation-based framework to evaluate the context-dependent effectiveness of centralized and decentralized decision-making structures.

Drawing on contingency theory and decision science, the study conceptualizes environmental complexity along two dimensions: dynamism …

The Influence Of Leadership On Leader Retention, Ruiwei Li

Dissertations

Prior research provided limited insight into how mid-to-senior leaders experienced and interpreted leadership in relation to retention. This interpretative phenomenological analysis (IPA) study explored how mid-to-senior leaders in a U.S. retail organization experienced and interpreted upper management leadership in relation to their retention decisions. Five leaders with at least four years of tenure participated in semi-structured, in-depth interviews. Each account was analyzed idiographically before patterns of convergence, variation, and divergence were examined across cases. Findings showed that willingness to remain reflected continued internal growth and meaningful influence, supportive leadership that affirmed personal value while preserving agency, and relational and cultural …

Navigating The Dark Side: Emotional Labor's Impact On Hr Professionals' Wellness, Esmeralda Amelia Rendón

Electronic Theses and Dissertations

This qualitative descriptive study was designed to document and describe how female-identifying human resource (HR) generalist practitioners serving as sole or primary employee relations practitioners in small- to medium-sized organizations across the United States experience and manage emotional labor in their roles, cope with its demands, and how these experiences impact their wellness and perceptions of organizational support. Despite the centrality of emotional labor (EL) in human resource professionals’ (HRPs) roles, little was known about how HRPs in these underresourced environments cope with these demands. Data were collected through semistructured virtual interviews with eight participants and analyzed using Braun and …

Deviant By Design: How Institutional Forces And Analyst Scrutiny Shape Financial Policy Deviance And Convergence, Jonathan W. Hensley

Electronic Theses and Dissertations 2020 - Present

This dissertation explores the institutional and economic forces shaping corporate financial policy, specifically examining why firms deviate from industry-typical leverage and cash holdings, whether they converge toward these norms, and the performance implications of such trajectories. I develop a framework, rooted in institutional theory and dynamic capital structure literature, that characterizes firms with extreme, multi-year financial policies as "deviant by design." While managers might maintain non-normative leverage or cash positions for firm-specific efficiency gains, these choices often clash with established industry templates, leading to legitimacy costs and institutional pressure for conformity.

Using a longitudinal panel of U.S. public firms from …

Impostor Syndrome In The Ranks: Understanding Self-Doubt To Improve Leader Performance, Joel Kotanko

USF Tampa Graduate Theses and Dissertations

Impostor syndrome (IS) — the persistent pattern of self-doubt in which capable individuals fear being exposed as frauds despite objective evidence of competence — has been studied extensively in academic, healthcare, and corporate populations, where it is generally treated as detrimental to professional performance. Little empirical work has examined IS in U.S. military officers, a population operating under structural conditions the literature identifies as primary amplifiers of fraudulence perceptions: high-stakes permanent evaluations, up-or-out promotion systems, cultural pressure against outward expressions of doubt, and recurring role transitions under compressed timelines. This dissertation provides the first quantitative investigation of the relationship between …

Adaptive Leadership: The Pathway To Increase Child Welfare Retention Through Perceived Organizational Support Of The Supervisor’S Voice, Shawna Higgins

PhD in Organizational Leadership

Child welfare organizations continue to experience high rates of case manager turnover, disrupting continuity of care and negatively affecting outcomes for children and families. Although previous research has established that supportive supervision influences case manager retention, little was known about child welfare supervisors’ perceptions of the organizational support they receive or how adaptive leadership behaviors demonstrated by organizational leaders influence those perceptions. This qualitative phenomenological study explored the lived experiences of 13 supervisors employed in Florida nonprofit child welfare organizations. Guided by Adaptive Leadership Theory and Perceived Organizational Support Theory, the study examined supervisors’ perceptions of organizational support, organizational silence, …

Strategic Dimensions Of Artificial Intelligence: Development Globalization, Investment Dynamics, And Firm Performance, Alysson Silveira

USF Tampa Graduate Theses and Dissertations

Artificial Intelligence (AI) is quickly changing the competitive landscape of most industries, and understanding how to incorporate this technology into products, services, and processes is becoming crucial for firms. This dissertation presents three studies that address different strategic challenges that arose with the unfolding of AI. First, I study how multinational enterprises globalize the development of AI. I argue that concentrating AI development or globalizing it has different implications for supply chain responsiveness and operations complexity. I use a combination of a rare dataset on software presence across 45 countries and financial data to show that AI development globalization has …

Hiring Trends In The Hotel Industry Post-Covid-19: Human Resource Professionals’ Perspectives, Anthony Liu

JWU Dissertations & Theses

The U.S. hotel industry experienced severe workforce disruption following the COVID-19 pandemic, including layoffs, employee exits, persistent labor shortages, and shifting employee expectations (Baum et al., 2020; Ghani et al., 2022; Kwok, 2022; Liu-Lastres et al., 2023). Although hotels increased wages, expanded scheduling flexibility, and improved benefits, many hotels continued to experience staffing shortages that affected recruitment, retention, operational efficiency, and service delivery (AHLA, 2024b; Aksoy et al., 2022; Ghani et al., 2022). Existing research has examined employee outcomes and organizational responses; however, limited empirical attention has been given to hotel HR professionals’ experiences and perspectives on post-pandemic hiring …

Balancing Our Capacity To Serve: A Phenomenological Exploration Of Black Women Navigating Personal, Professional, And Community Leadership Roles, Shemeka K. Brathwaite

Student Theses

This phenomenological study explores the lived experiences of Black women community leaders as they navigate a balance between their professional, personal, and community leadership roles. The research design uses the theoretical frameworks of Black Feminist Intersectionality and Role Theory, specifically addressing the cultural burdens imposed by the Strong Black Woman archetype, which adds additional role strain. The study began with a questionnaire completed by 54 Black women community leaders, followed by 20 in-depth, semi-structured interviews selected from this pool. The study’s key findings are illustrated in a Black Women’s Sustainable Community Leadership Framework. Black women community leaders exude high self-efficacy, …

Daniels Distinction Portfolio By Adrian Minde Hunshammer, Adrian Minde Hunshammer

Finance: Undergraduate Distinction Portfolios

A Daniels Distinction Portfolio of experiential education by Adrian Hunshammer.

Daniels Distinction Portfolio By Ally Weix, Ally Weix

International Business: Undergraduate Distinction Portfolios

A Daniels Distinction Portfolio of experiential education by Ally Weix.

Driving Development: Coalitions, Policies, And Upgrading Brazilian Automotive Technology (1988–2025), Henrique Estides Delgado

Electronic Theses and Dissertations

Among industrial activities in Brazil, the automotive sector generates some of the most significant and multifaceted multiplier effects on the country’s gross domestic product (GDP). The sector integrates activities ranging from raw materials to high-tech services, incorporating advanced technologies that influence innovation and positioning in global value chains (GVCs). Remarkably, this industry has been structured over time by public policies that have decisively shaped incentives for its participants. The world’s largest automotive multinationals have been attracted to operate in the country through varied institutional arrangements involving domestic capital and incentives across federative units. This dissertation analyzes how variations in institutional …

She Believed She Could, So She Did: A Lifecycle Approach To Understanding Leadership And Self-Efficacy Development In Women Astronauts, Savanah Faith Sellars Bray

Electronic Theses and Dissertations

This dissertation examines how women leaders develop and sustain self-efficacy, and develop as leaders, throughout their lives. Although decades of research document the barriers women face navigating leadership journeys, including the challenges described in the Women’s Leadership Labyrinth of prejudice, discrimination, and childcare issues, existing literature offers limited insight into how women actively build belief in their capacity to lead and accomplish their goals. Further, research consistently shows that women report lower leadership self-efficacy than men, even with comparable experience, yet the developmental processes that shape this gap, beginning in childhood, remain underexplored. Guided by self-efficacy research and its four …

Becoming The Phoenix: Black Women’S Experiences And Leadership Growth Through Humanized Black Feminist Action Learning, Jovan Keith

Electronic Theses and Dissertations

This study examined the workplace learning experiences of Black women professionals in corporate leadership contexts. Leadership development programs often rely on standardized models that overlook the lived realities shaping Black women’s professional experiences. In response, this study introduced Humanized Black Feminist Action Learning, a leadership development intervention that integrates Black feminist scholarship, humanizing pedagogy, and critical action learning.

Using a qualitative case study design, the research examined a cohort of midcareer Black women professionals who participated in four facilitated learning sessions structured around workplace dilemmas. During these sessions, participants engaged in reflection, dialogue, and action as they examined workplace dynamics …