Business Administration, Management, and Operations Commons^™

Piagam Pelanggan Dan Kualiti Perkhidmatan Sektor Awam : Kajian Kes Cawangan Import Kastam Diraja Malaysia Negeri Selangor, Razman Haji Zakaria

Student Works (2000-2009)

Kajian ini bertujuan untuk menganalisa pencapaian dan sumbangan pelaksanaan Piagam Pelanggan (PKPA Bil.3 tahun 1993) dalam peningkatan kualiti perkhidmatan sesebuah organisasi khususnya Jabatan Kastam Diraja Malaysia, Selangor. Empat isu utama yang dibincangkan iaitu pertama, untuk melihat sejauh manakah penetapan piawaian kualiti keluaran yang dijanjikan melalui Piagam Pelanggan memenuhl jangkaharap pelanggan. Keduanya, untuk melihat sejauhmana pegawai yang menawarkan perkhidmatan bersikap berorientasikan pelanggan berdasarkan Model SERVQUAL. Ketiga untuk melihat jangkaharap dan tanggapan pelanggan terhadap perkhidmatan yang dibekalkan. Isu seterusnya yang dibincangkan adalah untuk melihat apakah tahap perkhidmatan (rating) yang diberikan kepada KDRMS mengikut tanggapan pelanggan terhadap kualiti perkhidmatan yang dibekalkan khususnya untuk …

Network Characteristics And Its Implications : Case Study Of Two Firms In Buyer-Supplier Relationships, Geok Eng Kwee

Student Works (2000-2009)

Cooperative relationships among firms are an area of research of interest to academicians and practitioners alike. Such cooperative relationships have evolved into a new form of business model known as network. This paper attempts to investigate the characteristics of a network and its implications such as benefits and risks from it. In a competitive world where survival depends on the abilities of firms to meet the needs of demanding consumers, an understanding of the dynamics of network is of paramount importance to firms wishing to deliver high value-added products. The study applies a case-study approach and two firms were selected. …

The Commercial Usage Of Internet By Insurance Companies In Malaysia, Chee Kiat Tee

Student Works (2000-2009)

One of the characteristics of the new millennium is the increasing pace of change that has been brought about by the advent of Internet technologies, and it becomes another viable channel of delivery for the insurance industry. The question is no longer whether the Internet will change the insurance marketplace. Rather, the focus is on how quickly the changes will occur, how the industry will be affected, and how insurance companies can best position themselves to take advantage of new e-commerce opportunities. The primary motivation for this study comes from a lack of studies of commercial Internet usage by Malaysia's …

Sistem Helpdesk, Zainal Abidin Mohd Zulfikar Lufti

Student Works (2000-2009)

Sistem Helpdesk ini telah di bangunkan khusus untuk membantu pihak Time Reach (M) Sdn Bhd di dalam mengautomasikan sistem Helpdesknya yang selama ini di buat secara manual. Pembangunan sistem ini juga akan memudahkan segala urusan penyimpanan data dan maklumat mengenai masalah dan aduan pengguna mengenai Helpdesk ini. Sistem yang di bangunkan ini juga mempunyai ciri-ciri yang membolehkannya di intergrasikan dengan sistem lain yang telah sedia ada di Time Reach (M) Sdn Bhd. Sistem Helpdesk yang di bangunkan ini merupakan sistem yang merangkumi keseluruhan aktiviti Helpdesk di Time Reach (M) Sdn Bhd. Ia merangkumi segala permasalahan yang berlaku di bahagian Teknologi …

Sistem Pengurusan Minit Mesyuarat (Simm), Ishak Norharizal

Student Works (2000-2009)

Pengurusan minit mesyuarat mempunyai peranannya amat penting dalam membantu pihak pengurusan dalam membuat keputusan dan bukti sesuatu tindakan. Namun demikian, pengurusan minit selalu di ambil mudah dan tidak dilakukan dengan betul. Atas sebab ini, SiMM telah dibangunkan bagi memenuhi keperluan dalam menyelesaikan masalah ini. SiMM, Sistem Minit Mesyuarat adalah sebuah sistem yang pertama dibangunkan di Universiti Malaya menguruskan minit mesyuarat iaitu bermula daripada penyediaan, hingalah kepada proses penyimpanan. Ia adalah sistem pangkalan data berasaskan web yang mampu mengawal capaian dan seterusnya menyelenggara rekod-rekod dengan lebih sistematik. Secara tidak langsung, data-data minit mesyuarat akan lebih terkawal dan terjamin keselamatannya. SiMM adalah …

Sistem Pengurusan Minit Mesyuarat, Md Yusuf Mohd Hamri

Student Works (2000-2009)

e-Fakulti merupakan projek yang melibatkan pembangunan semula sistem pengurusan di Fakulti Sains Komputer & Teknologi Maklumat ( FSKTM ), Universiti Malaya. Tujuannya adalah untuk menyediakan sistem pengurusan elektronik yang akan mengambil kira keperluan seluruh warga FSKTM. Selain itu, projek ini juga merupakan projek perintis yang akan menjadi model kepada sistem pengurusan fakulti-fakulti lain di Universiti Malaya. e-Fakulti diharapkan dapat menghasilkan sistem pengurusan fakulti yang efisyen, efektif dan secara elektronik. e-Fakulti terdiri daripada beberapa buah sistem yang dibangunkan oleh sekumpulan pelajar FSKTM. Salah satu sistem yang dibangunkan ialah Sistem Pengurusan Minit Mensyuarat. Sistem Pengurusan Minit Mesyuarat adalah sebuah sistem dalam talian …

Job Satisfaction Of Employees In It Organizations With And Without Iso 9000 Certification, Lilian Monica Swee Lian Kam

Student Works (2000-2009)

This study examines the effect of ISO 9000 certification, organisation size and demographic variables on employee job satisfaction in the Information Technology (IT) industry. Two job indices - the Job Descriptive Index (JOI) and Brayfield-Rothe Overall Job Satisfaction (OJS) index were used. Through questionnaires, data were collected from 105 employees in 17 conveniently selected IT organisations in Klang Valley. A t-test was utilised to analyse job satisfaction with respect to ISO 9000 status, organisation size and demographic factors i.e. gender and marital status. An analysis of variance was applied to analyse job satisfaction in relation to race, age, level of …

Sistem Pengurusan Bengkel Akademia, Wan Abdullah Wan Azlee

Student Works (2000-2009)

Sistem Pengurusan Bengkel Akademia (SPBA) adalah sistem yang akan dibangunkan dengan tujuan dapat menguruskan maklumat-maklumat penting yang perlu disimpan oleh sesebuah organisasi khususnya Fakulti Sains Komputer dan Teknologi Maklumat, Universiti Ma1aya(FSKTM). Ia membolehkan proses pengemaskinian, capaian dan menukar data menjadi lebih mudah serta mempunyai ciri-ciri keselamatan. Ia akan membantu kakitangan akademik dan kakitangan sokongan yang dipertanggungjawab untuk menyelenggara data dan maklumat dengan lebih sistematik dan efektif. Di samping itu ia dapat dijadikan prosedur piawai untuk menguruskan bengkel dan pada masa yang sama sistem ini mampu menggalakkan perkongsian makiumat. Pembangunan SPBA ini adalah untuk menggantikan sistem manual yang sedia ada dalam …

Online Shopping Cart & Ordering System, Siang Schee Lee

Student Works (2000-2009)

E-commerce (electronic commerce or EC) is the buying and selling of goods and services on the Internet, especially the World Wide Web, E-commerce makes purchasing easier for customer. However, it will cost a corporation a lot of money to build up a dynamic e-commerce website. To overcome this issue, a web-based E-commerce development tool is developed to create web page to selling the corporation's products. The proposed project offers a web-based service to let any shopping stores build their own web store from start to finish. It include template for online shopping cart, backend management and database. The dynamic database …

Developing Technological Capabilities On The Upstream Petroleum Sector : A Case Study Of Petronas, Balamugilan Balakrishnan

Student Works (2000-2009)

PETRONAS is a fully integrated oil and gas company, wholly owned by the Malaysian government. It is the largest corporation in Malaysia. with total assets of RM 139 billion at March 31, 2001. It was incorporated in August 1974 and derives its powers from the Petroleum Development Act. which vests in it the ownership and powers of exploring and obtaining petroleum onshore and offshore Malaysia. Over the years. PETRONAS has grown from strength to strength to become a fully integrated petroleum corporation. involved in a wide spectrum of petroleum activities. Currently its business activities range from upstream exploration and production …

Development Of A Customisable Object-Oriented Tool For Production Planning, Gwek Cheng Ching

Student Works (2000-2009)

In today's competitive environment, production of goods and services is very much driven by customer demands for products of the highest quality. sold at the lowest price and delivered just in time. Therefore. production activities must be well planned to satisfy customer demands, yet at the same time, must be able to operate in an economical manner. To this end, a well-designed and customisable production planning tool can help achieve this competitive advantage. This research focuses on an object-oriented customisable production planning tool which has customised features applicable to the manufacturing environment. The customisable production planning tool has been developed …

New Insights Into Business Continuity For Mcsb Systems Berhad, Farizah Zainuddin

Student Works (2000-2009)

Business information availability is the lifeblood of a company and is the heart of an organisation's operation. Many companies invest a lot of money in developing reliable systems and infrastructure to accommodate the business information. But not many realise the need of business continuity until disaster is actually in front of them. This research paper will look how important is business continuity in an organisation. The study covered scopes of business impact analysis as well as step by step disaster recovery and backup planning process. The subject of the study is a Public Listed company in Malaysia, MCSB Systems Berhad. …

Organisational Diagnostics And Planned Organisational Change : An Application Of An Adapted Version Of Soft System Methodology ; The Case For A Private Healthcare Institution, Patricia Rita Nunis

Student Works (2000-2009)

THE RESEARCH PROJECT

This is an exploratory, qualitative study that utilises an adapted version of Soft Systems Methodology developed by Dr Mohd. Yusof Omar, to conduct an organisational diagnosis and plan interventions for change for a complex organisation. The target of the study was the 15-member senior management team of Subang Jaya Medical Centre (SJMC). Data was collected over a period of 8 months (Jan-Aug 2001), via participant observation using the framework of action research.

THE FINDINGS

It was determined that the organisation exhibited borderline capability to weather anticipated changes in the future, due to the composition of its current …

An Empirical Analysis Of The Relationship Between Training And Organizational Commitment : A Study Of Organizations In Malaysia, Raida Abu Bakar

Student Works (2000-2009)

No abstract provided.

An Empirical Study Of Relationships Between Business Culture And Organizational Learning Of Malaysian Organizations, Soh Ping Low

Student Works (2000-2009)

In an economy where the only certainty is uncertainty, the one sure source of lasting competitive advantage is knowledge. Organizations must learn better than their best competitor or their business is doomed to fall behind. Learning has become the key to organizational survival. The main aim of this research is to explore how business culture affects organizational learning of Malaysian organizations. It is also to understand whether different nationalities of Malaysian organizations possess different business culture. Additionally, the research analyzed the effect of organizational learning on the consequences in term of individuals' self-rated competency and satisfaction with development since joining …

An Empirical Investigation Of The Relationship Between Audit Committee Effectiveness And Internal Auditors' Professional Objectivity, Sarjo Jah

Student Works (2000-2009)

The objective of this study is to empirically investigate the relationship between audit committees effectiveness and internal auditors' professional objectivity. The study attempts to determine whether or not audit committees effectiveness enhances the professional objectivity and independence of internal auditors. A mail questionnaire, which was used to collect data, was sent to internal auditors as well as audit committee chairmen. The data collected had been analysed using a parametric t-test. The findings of the study showed that there is a positive relationship between audit committee effectiveness and internal auditors professional objectivity. This study adds to existing local literature on audit …

Analisis Keuntungan Perbankan Islam Di Malaysia Dengan Tumpuan Kepada Pengurusan Aset Dan Liabiliti, Hadenan Towpek

Student Works (2000-2009)

Kajian disertasi ini menyentuh tentang konseptualiti dan signifikasi konsep keuntungan dalam pelbagai perspektif termasuklah perspektif ekonomi tulen, ekonomi Islam, perbankan konvensional dan perbankan Islam. Fungsi dan pengaruhi konsep ini amat signifikan sehinggakan ia ditanggapi sebagai kayu pengukur bagi pencapaian matlamat dalam perti.mbangan berekonomi. Kajian disertasi ini meneliti terperinci kadar keuntungan dalam perbankan dwi-sistem di Malaysia dalarn suasana perubahan kadar faedah pasaran. Pendekatan yang dibuat dengan mengenalpasti fonnulasi strategik segmen-segmen dalam pengurusan aset dan liabiliti dalam perbankan dwi-sistem yang mampu menjanakan margin-margin keuntungan yang optimum dalam apa jua suasana kadar faedah sekalipun. Bagi perbankan konvensional yang mengaplikasikan kadar faedah terapung boleh …

Organisational Diagnostics And Planned Organisational Change : A Case On Pharmaceutical Firm, Chee Meng Kok

Student Works (2000-2009)

A case study has been conducted on a pharmaceutical firm based in Malaysia. The framework of this study was constructed based on the adapted version of Checkland's Soft System Methodology (SSM). The organisation that under­studied was being tested on its viability towards a planned change. A set of diagnostics tools was applied to calibrate the organisation's operating system. In the inquiry stage for the real world, the six level organisational diagnostics, self-actuation diagnostic, organisation dissipativeness diagnostic and the actor system diagnostic (Yusef Omar, 2001) was used. The ISO 9001 :2000 standard criteria are used for the system thinking inquiry. Observation …

Supply Chain Management In Manufacturing Industry : A Study Of The Implementation Strategy Of Xyz Technology (M) Sdn. Bhd., Tiong Fock Poh

Student Works (2000-2009)

Advancement of technology and globalization pressure cause a lot of companies seek for a better manufacturing technology and operation management. One of the latest management tools that become hot topics to overcome this issue is Supply Chain Management. About 50 years ago, Forrester (1958) introduced a new theory of cross function management, but it was not been given much attention until last 10 years. Supply chain is not something new to the operation management. The differences of Forrester theory is the synergy of all operation management to get a dynamics and better result that is why the word of "management" …

Total Kindergarten Management System, Burkhan Halida

Student Works (2000-2009)

Sistem maklumat dan penggunaan komputer adalah dua perkara penting yang menjadi teras bagi semua organisasi. Menyedari keadaan ini, pihak kerajaan telah membangunkan projek MSC atau Multimedia Super Corridor. Projek mega ini bertujuan untuk menjadikan Malaysia pusat teknologi dan telekomunikasi menjelang 2020 nanati. MSC diharapkan akan melancarkan lagi penggunaan teknologi berciri IT. Terdapat 7 teraju utama dalam projek mega MSC dan Smart School atau Sekolah Bistari adalah salah satu daripadanya. Sistem Pengurusan Tadika ini dibina selaras untuk manyahut langkah kerajaan. Walaupun apa yang dimaksudkan sebagai Sekolah Bistari adalah bermula dengan sekolah rendah, tetapi dengan terbinanya sistem ini dapat membuktikan bahawa pihak …

Sales Force Automation (Sfa), Ching Han Tai

Student Works (2000-2009)

This project focuses on the development of sales application in the market; named ' Sales Force Automation' or for short ' SFA', which also acts as a tool to create and manage marketing campaigns with costs and performance tracking capabilities. It also can define as a Customer Relationship Management system. Sales Force Automation (SFA) is an application service provider that focuses on providing and hosting applications related exclusively to business functions. [tallows the company to forecast revenues accurately, possesses a clear, reliable understanding of near-term future events, and can focus their resources accordingly. Microsoft Visual Studio.NET - ASP.NET, is to …

A Study Of Perceptions And Practices On Knowledge Management Of Malaysian Small And Medium-Sized Enterprises, Kang Yi Yang

Student Works (2000-2009)

Knowledge nowadays is the only resource that does not subject to 'diminishing returns' in economic terms. Organizations are immersed by data and information in daily operations, yet relevant knowledge for faster problem solving and better decision making is not always available as expected. Managing knowledge is therefore emerging as a critical discipline to sustain and prosper for any organization. Research of knowledge management (KM) on Malaysian companies in general, small and medium-sized enterprises (SMEs) in particular, is still at infant stage. KM of course has been mainly developed and pioneered by large organisations which are business diversified and geographically dispersed. …

Bus Ticket Reservation System, Chin Kuang Tan

Student Works (2000-2009)

Electronic Commerce is one of the most important aspects of the Internet to emerge. It allows people to exchange goods and services immediately and with no barriers of time or distance. Any time of the day or night, people can go on line and buy almost anything they want. Puduraya Bus Ticket Agent (PBTA) System is an application based on the e-commerce technology. Its makes use of client/server architecture to provide people with on line access to bus companies' databases. The main purpose of PBTA is to offer more convenient way for people to get the ticket of bus companies …

Restaurant Ordering And Reservation System, Huey Ling Soo

Student Works (2000-2009)

In order to compete the more demanding business would, the project, Restaurant Ordering and Reservation System is aimed to provide a cost-effective solution for both the restaurant customer and the restaurant/wait staff at a time to provide customer a quality service in a friendly and timely manner. The author had chosen the waterfall model as the development approach. During the development cycle, few techniques to gather information will be applied, namely documentary research, internet surfing, questionnaire and interview. The Restaurant Ordering and Reservation System will be developed using Windows 2000 server, Palm OS 4.0, Parity Software, Appforge and utilizing Micrisoft …

Sistem Pengagihan Pekerja Projek, Kamaruddin Afidah

Student Works (2000-2009)

Melihatkan perkembangan syarikat-syarikat kejuruteraan di Malaysia memberikan idea untuk membangunkan satu sistem untuk membantu syarikat-syarikat ini. Sistem ini dinamakan Sistem Pengagihan Pekerja Projek (SPPP). Ia diperlukan oleh syarikat yang banyak mengendalikan projek-projek luar. Umpamanya syarikat kejuruteraan yang mengendalikan banyak projek-projek atau tender. Sistem ini membantu mengagihkan pekerja projek ke projek-projek tertentu dengan teratur dan sistematik. Disamping itu projek ini membenarkan pengguna melihat perjalanan sesuatu projek iaitu berapa lama projek ini berjalan dan siapakah pekerjanya serta siapa yang diperlukan oleh projek sedemikian rupa. Sistem ini juga memberi maklumat kepada bahagian pengarah projek atau pentadbiran jika sesuatu projek itu sudah hampir habis …

Sistem Aduan Kerosakan Komputer Fsktm, Abdul Manan Mohd Saud Ayutollah

Student Works (2000-2009)

Dalam menghadapi cabaran era sains dan teknologi pada alaf ini, teknologi maklumat menjadi tunjang utama dalam informasi terhadap setiap golongan masyarakat. Dengan berkembangnya teknologi maklumat di negara ini, seharusnya pihak yang bertanggungjawab mengambil inisiatif untuk meningkatkan lagi tahap celik IT dikalangan masyarakat. Bagi merealisasikan harapan tersebut, pendekatan yang terbaik diperlukan dan seharusnya dilakukan bermula dari sekarang. Justeru itu, sebagai menyahut saranan dalarn pembangunan teknologi maklurnat ini, Fakulti Sains Komputer dan Teknologi Maklumat yang menjadi salah sebuah pusat penghasilan golongan yang mahir dengan teknologi perkomputeran semestinya mcnerima cabaran tersebut dengan menggunakan semaksimum yang mungkin teknologi maklumnt di dalam segala urusnn pentadbirannya. …

An Empirical Investigation Of The Effect Of Quarterly Reporting Requirement On The Timeliness Of Corporate Annual Reporting, Amran Azlan

Student Works (2000-2009)

This study investigates the effect of quarterly reporting requirement on the timeliness of corporate annual reporting. The Kuala Lumpur Stock Exchange (KLSE) announced the requirement on 11th march 1999. It is part of the KLSE action to promote timeliness among the listed enterprises. It is important for the annual reports to be timely in order to ensure the information to be relevant before it loses its capacity to influence the decision maker. This study compare reporting delays that is the number of days taken by the listed companies in submitting their annual reports between four consecutive years (1997, 1998, 1999 …

Corporate Governance In Malaysia : A Descriptive Study, Zulkarnain Hashim

Student Works (2000-2009)

No abstract provided.

Internet Financial Reporting : An Investigation Of Firm Characteristics, Chee Wei Gan

Student Works (2000-2009)

In the past few years, the use of Internet has become much more widespread. Companies throughout the world have started to advertise their products and services and also other information via their Web sites. Notably, more companies are now engaging Internet to publish financial information to complement the traditional print medium. Similar trend is also prevailing in Malaysia. Much has been debated about the potential role of Internet in dissemination of financial information in more advance countries such as the U.S and U.K. However, little empirical evidence in this area of study is currently available in the local accounting literature. …

Organizational Diagnostics And Planned Organizational Change : A Case Study On A Industrial Packaging Manufacturing Firm - Ppsb, Choy Foong Wong

Student Works (2000-2009)

This is an exploratory, qualitative study that utilises an adapted version of Soft Systems Methodology developed by Dr Mohd. Yusof Omar, to conduct an organisational diagnosis and plan interventions for change for a complex organisation. The target of the study was the 15-member senior management team of Subang Jaya Medical Centre (SJMC). Data was collected over a period of 8 months (Jan-Aug 2001 ), via participant observation using the framework of action research.

It was determined that the organisation exhibited borderline capability to weather anticipated changes in the future, due to the composition of its current management team and their …