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Full-Text Articles in Business Administration, Management, and Operations

2025-06-20 Agenda Book, Morehead State University. Board Of Regents. Jun 2025

2025-06-20 Agenda Book, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

Agenda booklet for the Board of Regents meeting of June 20, 2025, which includes the minutes of the meeting held on March 28, 2025.


Exploring Dimensions Of Crystallized Identities, Candice L. Ruh Jun 2025

Exploring Dimensions Of Crystallized Identities, Candice L. Ruh

Feminist Pedagogy

For college students, learning about the components of identity can generate deeper knowledge about how personal and social identities differ, and how identities influence the way individuals experience socio-cultural systems and structures. The Exploring Dimensions of Crystallized Identities activity uses principles of self-reflexivity and dialogue to explore theoretical frameworks for practical application. This experiential activity is a facilitated dialogue driven by student involvement and is best suited for students in mid- to upper-level undergraduate courses. It encourages students to reflect on their and others’ identities, and to consider the social impacts of diversity in their lives.


The Wise Leader, Jill R. Risner Jun 2025

The Wise Leader, Jill R. Risner

University Faculty Publications and Creative Works

No abstract provided.


Ai Avatars In Hospitality Employee Training: Transforming Learning Through Innovation, Eulanda A. Sanders, Nikol K. Lopez Llantuy, Li Jiang Jun 2025

Ai Avatars In Hospitality Employee Training: Transforming Learning Through Innovation, Eulanda A. Sanders, Nikol K. Lopez Llantuy, Li Jiang

ICHRIE Research Reports

The hospitality industry faces challenges in delivering consistent, engaging, and scalable training. Traditional training often fails to address cost, efficiency, and learner engagement. Organizations are turning to technologies like artificial intelligence (AI) to enhance employee development, including AI-driven avatars. Drawing on recent literature in microlearning, avatar-mediated education, and technological adoption models, this study examines the potential of AI avatars to personalize instruction, enhance accessibility, reduce costs, and enhance learning outcomes. Content analysis of fifteen YouTube videos reveals ten themes associated with the use of AI avatars in real-world hospitality settings. The report includes implementation guidelines for integrating AI avatars into …


Narrativas Y Convergencias Transdisciplinarias: Contribuciones Académicas Relevantes, Desafíos Y Horizonte Editorial, Cristo Leon Ph.D. Jun 2025

Narrativas Y Convergencias Transdisciplinarias: Contribuciones Académicas Relevantes, Desafíos Y Horizonte Editorial, Cristo Leon Ph.D.

Journal of Roleplaying Studies and STEAM

La Revista de Estudios sobre Juegos de Rol y STEAM (JRPSSTEAM) se ha consolidado como un espacio transdisciplinario, multilingüe y de acceso abierto que articula investigación, práctica y comunidad en torno a los juegos de rol. En esta editorial, se reflexiona sobre los aprendizajes y patrones emergentes de los tres volúmenes y cinco números publicados hasta la fecha, abordando tanto aciertos como áreas de mejora. Se ofrecen lineamientos prácticos para autores potenciales, destacando errores comunes, criterios de relevancia temática y aspectos que enriquecen la comunicación entre disciplinas. Además, se revaloriza el carácter abierto e inclusivo del JRPSSTEAM, que acoge desde …


A Capstone Review: Bi-Lateral Growth Of Outdoor And Business Skills, Ben Casteel Jun 2025

A Capstone Review: Bi-Lateral Growth Of Outdoor And Business Skills, Ben Casteel

University Honors Theses

This paper explores the development of my leadership skills through the Portland State University School of Business and the Portland State University Outdoor Program. Drawing from my four years as a trip leader and equipment rental center coordinator and my capstone experience with Team Flamingos, the cross-disciplinary business team I was a part of, I examine how both of these experiences have shaped and grown my skills as a leader. In this paper, I analyze leadership competencies such as communication, decision-making, adaptability, and self-awareness, through the National Outdoor Leadership School's 4-7-1 Leadership Model. This model acts as a framework to …


Entropy In Leadership: Reframing Performance Decline As A Failure Of Internal Growth, Joshua M. K. Simmons Jun 2025

Entropy In Leadership: Reframing Performance Decline As A Failure Of Internal Growth, Joshua M. K. Simmons

M.S. in Leadership

This project explored leadership degradation among mid-to-senior enlisted members (E5–E9) of the United States Air Force using the concept of leadership entropy, the gradual decline of psychological and relational capacity in the absence of sustained support. The topic was selected to address a gap in understanding how internal leadership resilience erodes despite continued performance. A convergent mixed methods design was used, integrating quantitative survey constructs such as burnout, psychological capital, and perceived organizational support with open-ended narrative responses. Twenty-four participants contributed data. Results showed that while leaders remain outwardly effective, internal motivation and connection often deteriorate over time, especially at …


4th Sbs International Conference 2025: Transforming Business For People And Planet, School Of Business Studies (Sbs) Jun 2025

4th Sbs International Conference 2025: Transforming Business For People And Planet, School Of Business Studies (Sbs)

Conference Proceedings

The IBA-SBS International Conference (IBA-SBSIC) brings together scholars, professionals, and policymakers from around the world, providing a platform for learning, collaboration, and cutting-edge research. As we enter the 4th edition in 2025, the conference embraces the theme "Transforming Business for People and Planet."

The business landscape is evolving rapidly, with companies increasingly held accountable for their environmental footprint, ethical responsibilities, and social impact. Governments, regulators, and consumers now demand responsible business practices that align with sustainability and long-term financial resilience. Sustainability is no longer a choice—it is a necessity. Global movements toward climate action, social equity, and responsible governance are …


How Executive Leaders Build Trust: Navigating Organizational Disruption During The Covid-19 Mega-Crisis, Marji Karish Jun 2025

How Executive Leaders Build Trust: Navigating Organizational Disruption During The Covid-19 Mega-Crisis, Marji Karish

Electronic Theses and Dissertations

The COVID-19 pandemic, declared a global health crisis by the World Health Organization (WHO) on March 11, 2020, created a “mega-crisis” characterized by intersecting physiological, economic, political, social, and cultural disruptions. This study examines how senior organizational executives narrate their response to the crisis, focusing on their engagement with organizational stakeholders. Using a constructivist grounded theory methodology, I conducted in-depth interviews with 12 organizational leaders to construct the Theory of Social Crisis Leadership Communication (SCLC).

Findings highlight the centrality of trust as an interdependent relationship in which executive leaders and organizational stakeholders rely on each other to navigate crises successfully. …


Cultural Intelligence In Expatriate Employee Success: A Critically Appraised Topic, Kathy So Jun 2025

Cultural Intelligence In Expatriate Employee Success: A Critically Appraised Topic, Kathy So

Engaged Management ReView

Studies have shown a high failure rate among employees of multinational enterprises (MNEs) who work on overseas assignments. Although research often heralds cultural intelligence as an essential factor in expatriate employees, whether cultural intelligence should be the primary focus when choosing employees for overseas assignments is inconclusive. This topic paper aims to provide specific recommendations for ensuring the success of expatriate employees. More specifically, this assessment explores the effect of cultural intelligence on the success of expatriate employees. The research question is this: What is the effect of cultural intelligence on the success of expatriate employees who work for multinational …


Does The Organization–Employee Relationship Matter? Linking The Organization–Employee Relationship With Employee Well-Being And Performance, Deepti Pathak, Gaurav Joshi Jun 2025

Does The Organization–Employee Relationship Matter? Linking The Organization–Employee Relationship With Employee Well-Being And Performance, Deepti Pathak, Gaurav Joshi

Economic and Business Review

The study examines the relationship between the organization–employee relationship (OER), well-being, and work performance of remote workers who were mandated to work from home because of the uncertainties and health risks brought about by the COVID-19 pandemic. This study focuses on the work performance of the employees contributed through positive psychological well-being and positive OERs. A comprehensive nationwide survey was undertaken, involving a sample size of 1289 full-time IT employees in India, with the objective of determining the impact of well-being on individual work performance. Results from the analyses indicate that though the employees with limited experience of work from …


Orchestrating Complexity: The Art Of Virtual Leadership In System Modelling, Vijay Kumar Sonawane, Bipllab Roy, Purnendu Bikash Acharjee, Indu Pv Jun 2025

Orchestrating Complexity: The Art Of Virtual Leadership In System Modelling, Vijay Kumar Sonawane, Bipllab Roy, Purnendu Bikash Acharjee, Indu Pv

Northeast Journal of Complex Systems (NEJCS)

This paper explores the dynamics of virtual leadership within global remote work environments, focusing on the application of complex system modelling to understand and enhance leadership efficacy. The application of computational modelling has been a regular feature in economics, science and technology fields, however its application in virtual leadership with linkage to sport leadership appears to be a novel concept. Adopting a multidisciplinary approach, this paper incorporates Game Theory as a conceptual framework to make the leadership model more relevant and applicable that can offer simpler understanding of complex play of leadership drivers. The model incorporates five key leadership dimensional …


Modelling Complex Psychological And Behavioral Dynamics: Analyzing Perception And Psychological Ownership In Gen Z'S Re-Subscription Intentions Towards Ott Platforms, David Joseph, Blesson James, Tanya Sharma Jun 2025

Modelling Complex Psychological And Behavioral Dynamics: Analyzing Perception And Psychological Ownership In Gen Z'S Re-Subscription Intentions Towards Ott Platforms, David Joseph, Blesson James, Tanya Sharma

Northeast Journal of Complex Systems (NEJCS)

This study explores the complex dynamics between perception, psychological ownership, and re-subscription intentions among Gen Z users of OTT platforms, specifically examining how perceived benefits and perceived drawbacks shape user behavior and investigating the moderating role of psychological ownership in this context. The research focuses on a sample of Gen Z users from India who actively engage with OTT platforms, and data were collected through a structured questionnaire comprising three sections; a structural equation modeling (SEM) technique was applied to analyze the data obtained from 304 valid responses. The analysis reveals that perceived benefits significantly enhance Gen Z's re-subscription intentions, …


Leveraging Usage Of Ai In Education: Knowledge, Attitude And Behavioral Analysis On Students, Bipllab Roy, Purnendu Bikash Acharjee, Rohit Kumar Sharma, Ruptaheen Kramsapi, Shruti P Jun 2025

Leveraging Usage Of Ai In Education: Knowledge, Attitude And Behavioral Analysis On Students, Bipllab Roy, Purnendu Bikash Acharjee, Rohit Kumar Sharma, Ruptaheen Kramsapi, Shruti P

Northeast Journal of Complex Systems (NEJCS)

The paper explores the possible advantages and drawbacks of artificial intelligence (AI) on sustainability, with an emphasis on using AI to positively achieve SDGs. The study finds a significant vacuum in the literature on the association between knowledge, attitudes, and behaviors towards the use of AI tools and techniques in education and demographic characteristics (sex, age, education level, area of study, and city of origin). The purpose of this research is to close this knowledge gap and advance our understanding of how these demographic factors affect the integration of AI in educational environments. The study specifically aims to comprehend how …


The Adoption And Implementation Of Lean And Six Sigma In State Governments And Its Impact On Efficiency, Effectiveness, And Equity, Jin Hong Kim Jun 2025

The Adoption And Implementation Of Lean And Six Sigma In State Governments And Its Impact On Efficiency, Effectiveness, And Equity, Jin Hong Kim

All Faculty Scholarship

This research explores the contextualized use of Lean and Six Sigma (LSS) practices in the state governments in the United States. It analyzes LSS’s capacity to innovate public service administration to improve efficiency, effectiveness, and equity in government.
This study employed the Grounded Theory Method to analyze 2,048 LSS project reports from 32 state governments between 2003 and 2024, aiming to identify systematic patterns in the adjustment and application of LSS within state service administration and its outcomes.
Thirty-two states applied LSS across 24 service areas, adapting it in five ways: strategic programming, production efficiency, customer focus, internal accountability, and …


Marketing De Moda Predictivo E Inclusivo: Estrategias De Segmentación Avanzada Para Audiencias Diversas Con Inteligencia Artificial, Oscar Barroso Huertas Jun 2025

Marketing De Moda Predictivo E Inclusivo: Estrategias De Segmentación Avanzada Para Audiencias Diversas Con Inteligencia Artificial, Oscar Barroso Huertas

GDI. Revista de investigación de Género, Diseño e Innovación

Introducción: El marketing predictivo, impulsado por la inteligencia artificial (IA), está transformando cómo las marcas anticipan las necesidades de sus audiencias. En Moda, la personalización es clave para conectar emocionalmente con los consumidores, pero también es esencial que las marcas sean inclusivas, respetando la diversidad y la privacidad. Este artículo explora cómo las marcas de moda usan el marketing predictivo para segmentar audiencias diversas, garantizando campañas personalizadas e inclusivas. Metodología: Este estudio adopta un enfoque mixto, combinando revisión documental y análisis cualitativo. Se revisan fuentes académicas y casos de marcas que aplican marketing predictivo inclusivo, utilizando tecnologías como machine learning …


Organizational Change, Servant Leadership, And Christian Perspective, David Macauley, Randall Trent Stevenson, Helen Mitchell, David S. Fowler Jun 2025

Organizational Change, Servant Leadership, And Christian Perspective, David Macauley, Randall Trent Stevenson, Helen Mitchell, David S. Fowler

Servant Leadership: Theory & Practice

In today’s dynamic business environment, organizational change is inevitable, yet with a failure rate of more than 70%, successfully navigating change remains elusive for the majority of business leaders. Effective change management requires more than just strategy, it demands a leadership approach that fosters trust, engagement, and resilience among employees. Servant leadership, with its focus on humility, empathy, and support, offers a powerful framework for guiding leaders and the organizations they serve through transformative periods, and can increase the effectiveness of organizational change efforts. By putting the needs of others first, and aligning leadership actions with values such as patience, …


Getting Help When The Going Gets Tough, Michelle C. Dziurgot D.D.S. Jun 2025

Getting Help When The Going Gets Tough, Michelle C. Dziurgot D.D.S.

The Journal of the Michigan Dental Association

In her editorial, Dr. Dziurgot emphasizes the importance of emotional support and mental health resources for dentists. She shares her own experiences of turning to family in tough times and offers practical alternatives for those without such support. Strategies include journaling, creative expression, and seeking professional counseling through programs like the MDA Member Assistance Program and ADA Talkspace. She encourages open dialogue and mutual support within the dental community.


The New Professional: Demystifying Dental Insurance For The New Professional, Amrita Patel D.D.S. Jun 2025

The New Professional: Demystifying Dental Insurance For The New Professional, Amrita Patel D.D.S.

The Journal of the Michigan Dental Association

This comprehensive guide explains dental insurance complexities for new associates and practice owners. The author distinguishes dental insurance from medical insurance, noting annual benefit caps of $1,000-$2,000 versus unlimited medical coverage. Four main plan types are detailed: PPO plans (most common, flexible), HMO plans (lower costs, network restrictions), Indemnity plans (no network limits, higher costs), and Discount plans (membership programs, not insurance). Key business considerations include in-network versus out-of-network decisions, with in-network providing patient attraction but reduced reimbursements, while out-of-network allows fee control but limits patient base. The article addresses practical challenges including write-offs (difference between standard fees and insurance …


Staff Matters: The Transformative Power Of Mentoring In The Workplace, Jodi Schafer Sphr, Shrm-Scp Jun 2025

Staff Matters: The Transformative Power Of Mentoring In The Workplace, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

This article advocates for implementing mentoring programs in dental practices to support new employees beyond traditional onboarding. The author emphasizes that mentoring is particularly valuable for early-career professionals and resonates strongly with Millennials and Gen Z who prioritize learning opportunities. Statistical evidence from Harvard Business Review shows that 76% of professionals consider mentoring crucial for growth, 74% attribute career success to mentoring relationships, and 89% of mentees become mentors themselves. The article provides practical implementation guidance, suggesting practices start with informal programs matching new employees with seasoned staff members. Key recommendations include establishing clear expectations, providing financial support for mentor-mentee …


Mda Foundation: Scholarship Awardee Hopes To Expand Access To Care With Free Clinical Services, Anne Berquist Jun 2025

Mda Foundation: Scholarship Awardee Hopes To Expand Access To Care With Free Clinical Services, Anne Berquist

The Journal of the Michigan Dental Association

This profile features Morgan Sherrard, recipient of the $4,000 MDA Foundation/Dr. and Mrs. Gary Jeffers scholarship, who developed her passion for dentistry while volunteering at Holland Free Health Clinic. Her experiences witnessing patients choose between dental care and basic necessities inspired her career direction toward serving underserved populations. Currently completing her second year at University of Detroit Mercy School of Dentistry, Sherrard envisions establishing a comprehensive clinic offering free or low-cost holistic health services. Her ambitious plan includes potentially partnering with her twin brother Mitchell, a medical student at Michigan State University, to create a combined medical-dental facility. During her …


The 2025 Mda Annual Session: Revving Up Dentistry!, Andrea Sundeman Cae Jun 2025

The 2025 Mda Annual Session: Revving Up Dentistry!, Andrea Sundeman Cae

The Journal of the Michigan Dental Association

The 2025 Michigan Dental Association (MDA) Annual Session, themed "Revving Up Dentistry!", took place from April 23-26 at the Detroit Marriott Renaissance Center, marking a return to a venue previously used in the 1980s and early 1990s. The event drew approximately 1,800 dental professionals for four days of continuing education. Key highlights included keynote addresses by "American Ninja" champion Hoan Do and actor/activist Sean Astin, who discussed mental health. The session also featured 112 exhibitors, the MDA Foundation Sparkling Smiles Celebration which successfully raised nearly $160,000 for student scholarships and access-to-care grants, an MDA Dental PAC fundraiser, and meetings of …


Mda At Your Service: One Way To Free Your Practice From Insurance Plan Restrictions, Rachel Sinacola D.D.S. Jun 2025

Mda At Your Service: One Way To Free Your Practice From Insurance Plan Restrictions, Rachel Sinacola D.D.S.

The Journal of the Michigan Dental Association

This Q&A-style article provides practical answers to common member questions. Topics include managing in-office dental plans (via Quality Dental Plan), evaluating associate contracts, showcasing MDA membership, handling radiography training course transfers, and understanding patient record retention requirements. The article encourages using MDA-endorsed resources and legal guidance to enhance practice efficiency and compliance.


Endorsed Program News, Reva Darling Jun 2025

Endorsed Program News, Reva Darling

The Journal of the Michigan Dental Association

This Month's news from MDA Endorsed Programs advises early-career dentists on how to navigate real estate challenges during a practice transition. It cautions against relying on generic market comparisons, making emotional decisions, or bypassing expert real estate coordinators. It recommends working with dental-specific real estate advisors like Bridge Commercial Realty to ensure fair valuations and smooth transactions. Additional endorsed services are highlighted, including cyber insurance (Coalition Active), PPO negotiation, reputation management, and cost-saving credit card processing.


Mda Insurance: 5 Reasons You Need Life, Disability Insurance, Craig Start Mba Jun 2025

Mda Insurance: 5 Reasons You Need Life, Disability Insurance, Craig Start Mba

The Journal of the Michigan Dental Association

This article outlines essential insurance protections for dental professionals and their practices. The five key reasons include: life insurance providing survivor income for family maintenance and lifestyle continuation; life insurance serving as an investment vehicle with cash value for practice ownership or business goals; decreasing term life insurance covering business mortgages with reducing benefits as equity increases; disability insurance providing income replacement through age 70 for "own-occupation" coverage when unable to practice dentistry; and business overhead expense insurance covering practice expenses during disability periods. The author emphasizes that these insurance products are often overlooked despite being critical for financial security. …


The Battle Is Not Ours!: The Impact Of Racial Battle Fatigue On The Career Trajectory Of Black Women Administrators At Predominantly White Institutions, Tonishea M. Jackson Jun 2025

The Battle Is Not Ours!: The Impact Of Racial Battle Fatigue On The Career Trajectory Of Black Women Administrators At Predominantly White Institutions, Tonishea M. Jackson

Dissertations

This qualitative narrative inquiry examines the impact of Racial Battle Fatigue (RBF) on the career progression of Black women administrators at Predominantly White Institutions (PWIs). While RBF has been studied extensively among students and faculty, there has been little research exploring its influence on Black women leaders who navigate both racial and gendered power structures in organizations where they are often underrepresented and unsupported. Grounded in the theoretical framework of Intersectionality, this study explores one primary research question: What is the relationship between RBF and the career paths of Black women administrators at PWIs, including the stages in their careers …


Beyond The Binary: Rethinking Work-From-Home Policies, Vineeta Dwivedi, Snehal Shah Jun 2025

Beyond The Binary: Rethinking Work-From-Home Policies, Vineeta Dwivedi, Snehal Shah

Asian Management Insights

The right approach depends on your organisation’s readiness.


The Competitive Advantage Of Storytelling, Jennifer V. Carroll Jun 2025

The Competitive Advantage Of Storytelling, Jennifer V. Carroll

University Honors Theses

Ava Roasteria Company, a family-owned coffee business in Washington County, Oregon, faces the challenge of expanding in a saturated market. Despite a compelling origin story rooted in environmental remediation and community revitalization, Ava has not utilized this narrative in its branding. This capstone project applied strategic business and marketing frameworks to identify narrative storytelling as a key competitive advantage. Research shows that authentic, narrative origin stories of small businesses that align with stakeholder's values and beliefs can foster emotional connection, loyalty, and brand differentiation. Ava's history and alignment with the Portland culture of sustainability and social responsibility is an untapped …


Using Multiculturalism To Combat The Negative Creativity Effect Of Cultural Tightness: How It Is Done Matters, Jung Kiu Choi Jun 2025

Using Multiculturalism To Combat The Negative Creativity Effect Of Cultural Tightness: How It Is Done Matters, Jung Kiu Choi

Dissertations and Theses Collection (Open Access)

This study investigates the multifaceted influence of cultural tightness and multiculturalism on the global commercial success of pop music. Addressing an under-explored moderating effect of multicultural factors on creative output under tight culture, this research analyzes Billboard Global 200 and Spotify Top 50 chart data from 2013-2021. The empirical analysis reveals that cultural tightness negatively impacts pop song’s success. Conversely, multiculturalism, specifically through diverse languages and performance teams, generally enhances global success. A key finding is that while multicultural production teams do not directly correlate with success, they critically moderate the detrimental effects of cultural tightness, a buffering effect unique …


Mentoring: An Evidence-Based Approach To Leader Development, Robert J. Chico, Sophia R. Thoma, Tejal Wagadia, S. R. Aurora Jun 2025

Mentoring: An Evidence-Based Approach To Leader Development, Robert J. Chico, Sophia R. Thoma, Tejal Wagadia, S. R. Aurora

Management Faculty Publications

Mentoring is vital for fostering the qualities and abilities necessary to expand employees’ capacity to lead. We highlight the aspects of mentoring and key considerations for implementing a mentoring program in organizations and educational institutions. We demonstrate the effectiveness of mentoring in developing emerging leaders and offer resources for readers to learn more about mentoring and implementing mentorship programs. We trust readers will understand mentoring’s benefits and acquire useful insights for establishing a mentorship program.