Business Administration, Management, and Operations Commons^™

The Hand We Hold: Reflections On Empathetic Practice In Medicine, Aravind Sreeram

Patient Experience Journal

In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured or addressed by any checklist, I realized the limitations of my scripted approach. I began to understand that some of the most meaningful contributions we offer in healthcare come not from solutions, but from presence. This experience helped me see that patient partnership is not …

Changing Myths Into Truths: Dispelling Physician Misconceptions On Patient Experience, Amit Singh, Syed Ahmed, James Castellone, Michael H Kanter, Mikelle Key-Solle, Sherry Kroll, Paul A Lansdowne, Winnie Lee, Swati Mehta, Sofie Morgan, Sephora Morrison, Susan N Nathan, Sachin Patel, Alexie Puran, Donald Wickline, Liza Dileo Thomas

Patient Experience Journal

Patient experience work can be viewed by some physicians as outside their scope of practice and therefore the responsibility of non-medical providers. Assumptions may also be made by providers about what patient experience work is and is not. These myths can make it difficult to pursue meaningful patient experience related work that is in fact rooted in evidence showing improved outcomes. Moreover, these myths can downplay the importance of patient experience improvement work discouraging physicians who may be interested from pursuing it. In order to combat common myths that can be propagated about patient experience, the authors will cite research …

Beyond The Numbers: Elevating Meaning Through Metrics In Patient Experience, Geoffrey A. Silvera

Patient Experience Journal

This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how we see the landscape. Patient experience work demands that we hold both the precision of metrics and the wonder of narrative to truly understand of patients’ experiences of care. Numbers tell us how we are performing and stories remind us why it matters. When we …

We Are Not There Yet! Why The Journey For Experience Excellence Must Persist, Jason A. Wolf

Patient Experience Journal

I am concerned, that many in healthcare think they have gotten to a “THERE” in experience excellence. That the survey scores they received are good enough, that the outcomes they are achieving reflect what they sought to accomplish. And with this in the face of today’s tumultuous healthcare landscape, decisions are being made to sustain efforts at best and in more cases now to reduce investment with the belief that things are ok. Now is NOT the time to cut short our efforts for experience excellence, or to believe there is a “there” to which we have arrived. It must …

Effect Of Servant Leaders’ Humility, Active Listening, And Trust-Building On Employee Engagement In U.S. Private Financial Organizations, Sunny Sung Phd, Tom Butkiewicz Ph.D.

International Journal of Applied Management and Technology

Ineffective leadership characteristics hinder employee engagement in the financial industry, leading to negative organizational outcomes. The purpose of this quantitative, correlational, cross-sectional study was to examine the relationship between servant leaders’ humility, active listening, and trust-building and employee engagement in U.S. private financial organizations. The servant leadership theory of serving followers and the social exchange theory of reciprocity grounded this study. Using simple random sampling, the participants comprised190 employees from private financial organizations in the United States. They completed the Servant Leadership Scale-7; Servant Leadership Assessment Instrument factors 6 and 7; the hearing, understanding, remembering, interpreting, evaluating, and responding (HURIER) …

It’S Different: Examining The Effect Of Hrm Investments On Employee Downsizing Following Mergers And Acquisitions, Pingshu Li, Mengwei Li, Hyesook Chung, Clint Chadwick

Management Faculty Publications

Although some scholars in strategic human resource management (SHRM) research have suggested that HRM investments can be effective in reducing the negative repercussions of employee downsizing, other scholars have argued that such HRM investments could convey contradictory messages to employees, resulting in more negative employee reactions and decreased firm performance. In this research, we addressed this unsettled question by looking into the mergers and acquisitions (M&A) context, where we theorized that the acquiring firm’s HRM investments can positively moderate the negative effect of employee downsizing on firm performance by invoking positive sensemaking processes from remaining acquired firm employees. Moreover, the …

Improving Student Resumes: Evaluating The Effectiveness Of The Ai-Assisted Wisedoc Platform, Juan Munoz, David Earnest

River Cities Industrial and Organizational Psychology Conference

Resume quality is a critical factor in students’ transition into the workforce, yet many struggle to create documents aligned with employer expectations and validated competency frameworks. At the same time, most large organizations now rely on artificial intelligence (AI)-driven applicant tracking systems (ATS) to screen resumes. Because these systems filter applications before a human reviews them, resumes that are poorly formatted, lack keywords, or fail to highlight relevant competencies are often rejected automatically. This creates a barrier for students who may have the skills employers seek but lack the resume-writing expertise to communicate them effectively. This study investigates whether using …

Activity Trends Pre/Post Covid-19 In State Park Campgrounds, Patty Janes, Sango Otieno, A. Scott Rood

Proceedings of the Recreation Experience Community Network Research Symposium

Outdoor related activities surged both during and following COVID 19. Numerous studies support the increase of many outdoor related activities from swimming to bird watching, and biking to geocaching. Understanding the interests and habits of visitors helps organizations. The purpose of this study was to analyze the Michigan Department of Natural Resources campground visitor activity participation from before and after COVID. Nearly 40,000 campers each year were compared from 75 campground locations throughout the state of Michigan. Findings indicate the growth of many of their outdoor oriented activities from 2019 to 2024 including beach / swimming, hiking, rock hunting, and …

Keurig Dr Pepper Strategic Audit, Huy Le, Ethan Zen, Sierra Perkins, Jack Hudson

Honors Program: Senior Projects (Public)

We analyze Keurig Dr Pepper's current strategic position following its acquisition of JDE Peat's. We determine its strengths, weaknesses, opportunities, and threats within its market share and make recommendations for future business ventures and strategic positioning.

Evolution Of A New Strategic Orientation In The Ai Era: Exploring The Determinants Of Ai Orientation, Sreelakshmy Geethakumari

Dissertations

The field of AI has undergone significant evolution over the past few decades. While AI is heralded as one of the most transformative technologies, scholars caution that its strategic impact may still not be fully realized. Given the strategic importance of AI in today's firms, it is essential to consider AI as a strategic orientation and understand its determinants in detail. Our study examines AI Orientation, defined as a firm's deliberate application of AI technologies to achieve its strategic objectives. Drawing on multiple theoretical perspectives, this study investigates the determinants that shape a firm’s AI orientation. This study employs a …

Role Conflict And Burnout: How Can Employed Graduate Students Thrive, Not Just Survive?, Eric M. Douthirt

USF Tampa Graduate Theses and Dissertations

This dissertation investigates several of the multifaceted challenges faced by employed graduate students, a growing demographic within U.S. higher education. Against a backdrop of intensifying technological change, evolving labor market dynamics, and increased educational attainment, these individuals encounter pronounced school-work-family conflict (SWFC), resulting in a heightened risk for personal burnout (PB).

Building upon the job demands-resources theory, this research explores whether school-work facilitation (SWF) and student emotional engagement (EE) might attenuate the deleterious relationship between school-work-family conflict (SWFC) and personal burnout (PB), with gender and number of children included as controls.

Data from 489 participants, collected via a single cross-sectional …

Exploring Employee Profiles’ Adaptation To A Return-To-Office Policy: An Eadr Study In Higher Education Administrative Departments, Laura Cecilia Ferraz

USF Tampa Graduate Theses and Dissertations

Flexible work arrangements (FWAs) became a central feature of the post-pandemic workplace, offering autonomy and balance. In higher education administrative departments, hybrid models were widely adopted; however, managers struggled with accountability, equity, and effective communication. At the University of South Florida (USF), a mid-study return-to-office mandate required all employees to resume full-time on-site work, creating an opportunity to examine how employees adapted to the loss of flexibility and whether previously developed employee profiles remained relevant.

This qualitative study employed the Elaborated Action Design Research (eADR) methodology to investigate the experiences of employees and managers across three diagnostic phases. Cycle 1, …

Investigating The Relationship Between Noun Classes And Plant Folk Taxonomy In Chasu Language Of Kilimanjaro Region In Tanzania, Peter Rabson Mziray

Journal of Humanities and Social Sciences

The current study investigates the relationship between noun classes and plant folk taxonomy in Chasu (G 22). The study focuses on two objectives: the first objective is to describe the plant folk taxonomy in Chasu and the second objective is to determine the relationship between noun classes and plant folk taxonomy in Chasu. Data were collected from rural villages in Same and Mwanga districts by using free listing, field interviews (jungle-walk-and-identify), and written texts containing Chasu plant names. The findings reveal that Chasu folk taxonomy reflects different ethnobotanical categories; including a unique beginner which is mmea/mimea ‘plant(s)’, and three life …

Identifying Effective Corporate Financial Strategies For Overcoming Economic Shocks: A Literature Review, Selvi Permata Groda, Muazila Norisnita

Jurnal Administrasi Bisnis Terapan

The current era of heightened global economic uncertainty necessitates a thorough understanding of corporate financial strategies that enable firms to weather economic shocks. This literature review systematically identifies and analyzes financial strategies and practices that have demonstrated effectiveness in mitigating the negative impacts of events such as geopolitical instability. The methodology involves a comprehensive synthesis of existing scholarly articles focusing on corporate finance responses to global economic volatility. This study examines strategies related to funding, capital structure, cash management, and investment, evaluating their success in fostering financial resilience. Furthermore, the review integrates relevant financial theories, including the pecking order, trade-off, …

The Impact Of Artificial Intelligence On Leadership: A Systematic Literature Review Of Emerging Aspects And Organizational Effectiveness, Adrian Graca

European Management Studies

Purpose: In today’s working environment, constant change has become the norm. Various departments are undergoing transformations from traditional systems to those more suitable for a technology-driven environment. This systematic literature review investigates the evolving landscape of leadership strategies in the context of artificial intelligence integration within organizations. Technological advancements necessitate a transformation in leadership approaches to harness AI's potential effectively while addressing associated challenges such as ethical concerns and human-machine collaboration.

Design/methodology/approach: This research is a systematic literature review conducted using the PRISMA framework. Relevant academic publications were sourced from reputable databases, including Web of Science, Scopus, and EBSCO. A …

Brokerage And Closure In A Segmented Capital Market: Evidence From Director Networks In Poland’S Dual Tier Stock Exchange, Krzysztof Nowak

European Management Studies

Purpose: Poland’s Warsaw Stock Exchange (WSE) is divided into the main floor and alternate floor (New Connect). They differ with respect to both regulatory requirements and company types listed. The presented study examined how structural power is shaped within this hybrid institutional environment.

Methodology: Drawing on the full WSE data of 500 board members who sat on more than one board, the study compared the main floor only director network to the full director network using non parametric tests. Betweenness centrality was used as a proxy for brokerage, and the clustering coefficient as a proxy for closure.

Findings: The results …

2025-11-03 Final Draft Revision Of Pac-22, Morehead State University. Faculty Senate.

Faculty Senate Records

The final draft revision of PAc-22 submitted to the Faculty Senate on November 3, 2025.

Breaking The Barriers: Mediating Effects Of Agile Hr Practices And Challenging Organizational Members’ Comfort Zones On The Link Between Digital And Agile Transformation And Organizational Performance, Bora Coşar

European Management Studies

Purpose: Building on organizational change management (OCM), this study examines how digital and agile transformations influence organizational performance through people-centred mechanisms. Using socio-technical systems theory, the study investigates how aligning technical workflows and social roles can turn transformation initiatives into measurable performance gains.

Design/methodology/approach: The research analyses data from 402 employees in Turkey’s connector manufacturing sector through structural equation modelling (SEM). Agile HR practices and employees’ behaviours that challenge their comfort zones are tested as parallel mediators connecting digital and agile transformations to organizational performance.

Findings: The findings demonstrate that digital and agile transformations have a positive impact …

I, Me, And My-Opia, Michael Saba

Journal of the Macomb Dental Society

Personal experiences often serve as catalysts for broader insights into human behavior and perspective. This narrative explores the metaphor of myopia—both clinical and figurative—as a lens through which to examine selfishness, shortsightedness, and the pursuit of instant gratification. An eye examination revealed not only a physical diagnosis of nearsightedness but also prompted recognition of a narrowed, self-centered outlook that contributed to stress and disconnection in personal and professional life. Drawing parallels between optical myopia and psychological or behavioral myopia, the reflection highlights how short-term focus can undermine long-term fulfillment and even foster destructive patterns such as addiction. The discussion emphasizes …

Another Study Club??, Chris Gorecki Dds

Journal of the Macomb Dental Society

Membership value within professional dental organizations remains a critical issue as local and state societies face declining market shares, often below 40 percent. In contrast, the Macomb Dental Society currently maintains a market share of approximately 63 percent, underscoring both its relative strength and the need for continued innovation. Historically, membership was driven by professional obligation; however, newer dentists, burdened by financial pressures, are less likely to renew without clear demonstration of tangible benefits. To address this challenge, the Macomb Dental Society has explored initiatives that enhance member engagement, including leveraging existing study clubs as a conduit for continuing education …

Drowning In Data, Starved For Insight: How Leadership Decision-Making Shapes Prescriptive Analytics Adoption In Traditional Retailers, Erica Mangino Giuliani

USF Tampa Graduate Theses and Dissertations

Traditional retail organizations are increasingly investing in data collection and analytics, yet they often remain at the descriptive and diagnostic levels, lacking the prescriptive capabilities necessary for actionable recommendations. This research examines the influence of leadership on the adoption of prescriptive analytics within U.S.-based brick-and-mortar retail establishments. Utilizing surveys from 329 respondents, including management personnel, departmental leaders, and analytics professionals, and conducting qualitative analyses of open-ended responses, key leadership factors such as Decision Maturity & Support, Resistance, Data-Driven Commitment, and Analytics Proficiency were identified. Structural Equation Modeling (SEM) results revealed that leadership behaviors significantly forecast analytics maturity, with executive analytics …

What Doesn’T Kill You, Makes You Stronger, Michelle C. Dziurgot

The Journal of the Michigan Dental Association

The editorial describes the significant damage caused to a dental office in August 2025 by an "all-out power surge" resulting from a direct lightning strike, which fried equipment including dental chairs, computers, and HVAC. This forced the practice to close and reschedule patients. The experience highlighted the critical importance of having property and business interruption insurance through MDA Insurance to cover physical damages and lost scheduled procedures. Dentists are advised to install surge protectors at their fuse boxes, review their policies, document all damage with photos and receipts, and advocate aggressively for timely claim payments to ensure the practice is …

The New Professional: Evaluating A Practice Purchase: Guidance For The First-Time Buyer, Amrita Patel Dds

The Journal of the Michigan Dental Association

This guidance for first-time dental practice buyers stresses that evaluating a practice involves more than just the price tag, encompassing financials, people, culture, and potential growth. Buyers must analyze at least three years of financial statements, paying close attention to collection trends, accounts receivable, overhead, net income, and the mix of insurance plans. Patient loyalty is critical; buyers must assess the number of "active" patients (seen in the last 18–24 months) and recognize that attrition may occur if loyalty was tied strongly to the selling doctor. Inheriting experienced, welcoming staff and a positive office culture is crucial for success. Practical …

Mda Services: 4 Reasons To Call In The Embezzlement Protection And Investigation Professionals, Reva Darling

The Journal of the Michigan Dental Association

With over 50% of dentists experiencing embezzlement, often due to over-trusting staff with financial tasks, the MDA endorses Prosperident for protection and investigation. Four reasons to seek their help include: inheriting an office manager who knows more about the practice management software than the new owner; financial reports showing income is lower than expected based on patient volume; identifying "red flags" such as an employee refusing vacation or cross-training; and needing proactive strategies to protect cash flow. The average loss is about $109,000. Prosperident offers a $1,500 "First Look" service to covertly review records and identify anomalies, providing evidence needed …

The Reit Man For The Job, John Lim

Asian Management Insights

An interview with John Lim, Co-Founder of ARA Asset Management. Deciding to pursue a lifelong entrepreneurial dream when he turned 45, John Lim went on to reshape the Asian real estate investment trust (REIT) industry.

Research On The Influencing Factors Of Bim Technology Adoption In Construction Enterprises, Meng Zhao

Dissertations and Theses Collection (Open Access)

The construction industry plays a pivotal role in national economic development, yet it faces significant challenges, including inefficiencies, limited informatization, and fragmented management. Building Information Modeling (BIM) has emerged as a transformative digital technology, offering the potential to revolutionize construction enterprises by enhancing collaboration, reducing costs, and improving project lifecycle management. Despite increasing government support and global advancements, BIM adoption in China, particularly during the construction phase, remains inconsistent and insufficiently explored. This dissertation adopts a mixed-methods approach, combining both qualitative and quantitative research. The qualitative component, through interviews, identifies the primary barriers to BIM adoption during the construction phase, …

Macomb Dental Society Offers More Than You May Think, Kyle Katynski Dds

Journal of the Macomb Dental Society

Seasonal rhythms in Michigan coincide with the renewal of professional development opportunities offered by the Macomb Dental Society. Continuing education (CE) programs serve as a critical mechanism for maintaining licensure while advancing clinical competence across diverse domains, including pain management, infection control, ethics, and emerging treatment modalities. Over time, the Society has expanded its offerings to encompass specialized seminars, interdisciplinary discussions, and community-based events that integrate professional learning with collegial engagement. These initiatives not only enhance practitioners’ clinical knowledge but also foster collaboration, peer-to-peer exchange, and exposure to evolving practice management strategies. Moreover, partnerships with sponsors provide access to technical …

These Dentists Have A Story To Tell; What's Yours?, Rich Evans

The Journal of the Michigan Dental Association

Every dentist has his or her own story to tell when it comes to personal and practice success. Each is different, of course, but a recurring theme is how membership in the MDA, ADA, and their local society seems to help them succeed. They find that practice life is somehow better — more rewarding — with membership. Many will tell you that being a member makes them a more satisfied, more grounded professional. In this issue we present the stories of four MDA members who discovered how MDA membership gives them many advantages in their personal and professional lives.

The …

Mda Insurance And Mda Services: Your One-Stop Partners In Practice Success!

The Journal of the Michigan Dental Association

MDA Insurance and MDA Services act as one-stop partners for Michigan dentists, delivering support in risk management, compliance, and profitability since 1986. MDA Insurance provides a wide array of specialized coverage, including professional liability, health (MDA Health Plan), life, disability, and personal lines. MDA Services offers vetted programs and endorsed vendors designed to save members money and time, generating royalties that fund MDA advocacy and education efforts. Utilizing these member benefits—such as reducing practice overhead through discounts on dental supplies (34% savings) or remote staffing (saving over $21,000 annually)—can easily offset membership dues. The dual entity provides comprehensive support, ensuring …

Domestic Inter-Sectorial Network Topological Evolution And Industrial Policy: A Comprehensive Network Analysis, Mahanad Ali Al Sabahi

Dissertations

While controversial, industrial policy propose a compelling argument for the government role in stimulating economic growth. The “new industrial policy” approach proposes a shift from a “Why” to “How” should industrial policy be implemented. Building upon this, in line with the increased utilization of network theory in economic research, this research examines network analysis as an econometric diagnostic tool asking, “How network analysis could be utilized in understanding the domestic economy and designing industrial policy?”. The study utilizes country input-output tables to calculate centrality measures corresponding to different connectivity concepts, and explore the dependency between domestic industries. The research demonstrated …