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Full-Text Articles in Business

The Anatomy Of Real-Time Crm, Joseph O. Chan Jan 2015

The Anatomy Of Real-Time Crm, Joseph O. Chan

Communications of the IIMA

In the digital economy of the 21st century, the focus of production efficiency and product differentiation is shifted to value creation and relationship management. Customer relationship management is a critical business strategy in gaining competitive advantages. The ubiquity of the Internet has changed the way businesses are conducted. Real-time CRM is becoming increasingly significant to enable the agility of businesses to provide quick, accurate and complete responses to customer needs. This paper examines the structural makeup of real-time CRM that consists of e-business enabled CRM (ECRM), knowledge enabled CRM (KCRM) and business intelligence enabled CRM (ICRM). An architecture is developed …

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Monitoring Sale Transactions For Illegal Activity, Robert J. Richardson Jan 2015

Monitoring Sale Transactions For Illegal Activity, Robert J. Richardson

Communications of the IIMA

Discriminant analysis and neural network methodologies were applied to the problem of identifying illegal sales transactions. The researchers independently developed models using data provided by a cr^it card company. A series of measures were developed and used to construct the models. The final results were that the discriminant analysis model recognized 32.3% of the fraudulent activity, while the neural network approach found 28.9%. With only 11.6% of the transactions in common, the combination of the two models identified 49.6%i. In order to provide a real time monitoring program, the models were simplified yielding a capture rate of approximately 42%.

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The Evolution Of An Internet Market Exchange And Value System: Examples From The Motion Control Industry, William Lightfoot, James Harris Jan 2015

The Evolution Of An Internet Market Exchange And Value System: Examples From The Motion Control Industry, William Lightfoot, James Harris

Communications of the IIMA

This manuscript examines the evolution of internet value systems in the motion control industry. We believe the primary reason behind the inconsistent performance of that industry's adoption of the internet in the supply channel was largely due to poor strategy. Using a the concepts of bias exchanges and game theory it is suggested that intemet strategies such as disintermediation and first-mover advantage were elusive because firms focused too much on technology and not enough on customer value. Lessons for managers and future decisions are offered.

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A Comprehensive Study On The Differences Between Mrp And Erp Implementation, Farshad Salimi, Ben Dankbaar, Reggie Davidrajuh Jan 2015

A Comprehensive Study On The Differences Between Mrp And Erp Implementation, Farshad Salimi, Ben Dankbaar, Reggie Davidrajuh

Communications of the IIMA

This paper presents a comprehensive study on the fundamental differences between Material Requirements Planning (MRP) and Enterprise Resource Planning (ERP) systems. In order to reduce the complexity in undertaking such a comprehensive study, the study is performed in a number of steps such as 1) Comparative analysis of the differences in Key Critical Success Factors (KCSFs) in MRP implementation with those in ERP implementation in the period prior to the millennium change, 2) Comparative analysis of the differences in KCSFs in MRP implementation with those of ERP implementation in the post millennium-change period, and 3) How the perceptions of the …

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Electronic Privacy: Patient Concerns, Anza A. Akram Jan 2015

Electronic Privacy: Patient Concerns, Anza A. Akram

Communications of the IIMA

This study postulates issues related to electronic privacy and addresses the factors that directly effect personal electronic information. There is no positivist study done to measure patient privacy concerns using Smith et a 1(1996) privacy model and the effect of previous experience and media on these concerns. This study measures the four dimensions of patient concerns against the electronic privacy, defines as the automation of patient records, meaning that computerized patient records will be signed, modified, authenticated, stored, and retrieved via computer. The defined model uses multiple constructs with multiple indicators and thus. Partial Least Square (PLS) is applied to …

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The Impact Of Mergers And Acquisitions On Information Systems: A Case Of A Software Industry Acquisition, Jeffrey Hsu, Edward T. Chen Jan 2015

The Impact Of Mergers And Acquisitions On Information Systems: A Case Of A Software Industry Acquisition, Jeffrey Hsu, Edward T. Chen

Communications of the IIMA

A company named Syscom was recently acquired by another company, Matcom. Both companies were focused on software development in similar markets, however, the Management Information Systems (MIS) decisions made by each company have resulted in significant differences as to how employees go about the business of developing, selling and supporting software. This paper highlights how Information Systems (IS) decisions made at these two companies enabled different ways for people to work together along with affecting various aspects of business operations and team communications. In addition, this paper presents issues with the integration of Syscom with the Matcom IS structure as …

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The Utilization Of Communication Technologies By Study Abroad Participants, S. A. Humphries, Kimberly Cowert, Catherine Whelan Jan 2015

The Utilization Of Communication Technologies By Study Abroad Participants, S. A. Humphries, Kimberly Cowert, Catherine Whelan

Communications of the IIMA

This pilot project was designed to evaluate study abroad participants' degree of homesickness and use of communication channels, specifically telephone and email. A questionnaire was developed to assess several dimensions involved with studying abroad, including degree of culture shock and homesickness, and frequency and methods of communicating home. Respondents were 14 study abroad participants from a medium-sized southern university, including 4 males and 10 females. Based on the findings of this study, homesickness and degree of culture shock were related as measured by the items of strain, helpless, missing, accepted, escape, and shock. As hypothesized, students who reported being homesick …

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Are Cybercrime Laws Keeping Up With The Triple Convergence Of Information, Innovation And Technology?, Ramesh Subramanian, Steven Sedita Jan 2015

Are Cybercrime Laws Keeping Up With The Triple Convergence Of Information, Innovation And Technology?, Ramesh Subramanian, Steven Sedita

Communications of the IIMA

This paper analyzes the emergence and development of cyberlaws. In many coimtries aroxmd the world, cyberlaws are being enacted in order to curb or prosecute cybercriminals. Cybercriminals have very rapidly adlapted to developments in technology, specifically Internet technology, and use its characteristics of transience, anonymity, speed and vast spread to perpetrate various types of crimes. Thus the triple convergence of information, innovation and technology has also aided criminals to practice their nefarious "trade." The paper analyzes how various countries are taking counter measures by enacting cyberlaws. These actions are often slow and reactive rather than proactive. In addition, the laws …

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The Micro-Multinational - A Model For Small Internationa! Business, William E. Gerbacia, Bryan E. Gerbacia Jan 2015

The Micro-Multinational - A Model For Small Internationa! Business, William E. Gerbacia, Bryan E. Gerbacia

Communications of the IIMA

With the recent advances in telecommunications networking and teleconferencing software, small companies can become more cost competitive by outsourcing appropriate functions to lower wage countries. Ad-Station Systems is a startup media advertising company that provides a number of online and off-line advertising services. The online product offering requires support and programming. It was decided to evaluate whether these functions could be provided from a foreign location. An industrial dynamics model indicated that this is a viable option. The processes were designed and documented, and are described here.

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Learning To Improve Software Processes: Making Sense Of Practice, Ian Allison, Yasmin Merali Jan 2015

Learning To Improve Software Processes: Making Sense Of Practice, Ian Allison, Yasmin Merali

Communications of the IIMA

Software Process Improvement (SPI) programs are frequently considered to be planned in nature. However, there is recent evidence to suggest that SPI can be understood as a form of learning. Drawing on the organizational learning literature, this paper proposes an active learning perspective of improvements in processes. This view recognizes the various actors in the project to be reflective in their actions, making sense of the current context and thus designing their use of the process to best suit their needs at the time. The changes in the processes emerge through ongoing adjustments, experimentation and improvisation as developers and managers …

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A Full Life Cycle Defect Process Model That Supports Defect Tracking, Software Product Cycles, And Test Iterations, Jim Nindel-Edwards, Gerhard Steinke Jan 2015

A Full Life Cycle Defect Process Model That Supports Defect Tracking, Software Product Cycles, And Test Iterations, Jim Nindel-Edwards, Gerhard Steinke

Communications of the IIMA

There are a variety of models, methods and tools to help organizations manage defects found in the development of software. Defect tracking and processing must be integrated in the project life cycle and the testing process for software. This paper reviews a number of defect models and proposes the Full Life Cycle Defect Process model to manage defects that supports defect, project, and test processes. We describe the various states in our model and provide examples of various scenarios and paths through the model.

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Multi-Stakeholder Assessment Of A Mobile And Temporarily Interconnected Systems Prototype: People-First Tourism, Fay Cobb Payton, Duarte Morais, Ernie Heath Jan 2015

Multi-Stakeholder Assessment Of A Mobile And Temporarily Interconnected Systems Prototype: People-First Tourism, Fay Cobb Payton, Duarte Morais, Ernie Heath

The African Journal of Information Systems

While tourism has often been proposed as a mechanism for equitable and sustainable development in developing countries, most destination communities remain relegated to the role of passive “tourees” who are unable to participate in economic opportunities often controlled by tourism retail monopolies. Guided by information systems (IS) research on mobile and temporarily interconnected systems (MTIS), this work examines the ubiquitous nature of information services for users on the move. That is, users that are largely dependent on mobile telephones and temporary tourism services. Stakeholder interviews included local South African micro-entrepreneurs from under-resourced rural and peri-urban communities and other national and …

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Knowledge Management And The Nigerian Culture – A Round Peg In A Square Hole?, Adeola Bamgboje-Ayodele, Leonie Ellis Jan 2015

Knowledge Management And The Nigerian Culture – A Round Peg In A Square Hole?, Adeola Bamgboje-Ayodele, Leonie Ellis

The African Journal of Information Systems

Knowledge Management (KM) is a key strategy which many organizations have been leveraging upon because of its potential in achieving competitive advantage. However, factors such as the national culture can impact the efficacy of this strategy. Hence, the aim of this paper is to provide insight into how Nigerian culture influences organizational culture, which in turn influences KM practices in Nigerian organizations. Based on a post-positivist stance, this research employs a descriptive survey approach for the data collection and analysis while also incorporating Hofstede’s cultural dimensions. The findings suggest that the hierarchical nature of the society in Nigeria supports centralized …

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2015-January-06-University School To Host Open House Event, University Marketing And Communications, East Tennessee State University Jan 2015

2015-January-06-University School To Host Open House Event, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

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Politics, Democracy In The Light Of Information And Communication Technology, Anza Awan Jan 2015

Politics, Democracy In The Light Of Information And Communication Technology, Anza Awan

Communications of the IIMA

The purpose of the paper is to discuss the effects of information and communication technologies on democracy. These effects are important to study because they play a major role in shaping society. It examines the relationship of theories in communication and democracy. It studies major driving forces and issues behind tele-democracy and speculates the future of democracy and issues related to it in 2009.

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Use Of The Internet By Health Professionals And Consumer Support Groups: A Case Analysis, Rachel Mclean, Oliver G. Kayas, Alison Henderson Jan 2015

Use Of The Internet By Health Professionals And Consumer Support Groups: A Case Analysis, Rachel Mclean, Oliver G. Kayas, Alison Henderson

Communications of the IIMA

This paper outlines case study research with "Eye Believe " a support group for patients who have had an eye removed usually (but not exclusively) due to ocular melanoma (cancer of the eye). It is a participative action research (PAR) project. The aim is to adopt a user-centric socio-technical approach to developing an online community to offer information and support to the group. The project will draw upon theories of knowledge creation and management through socialization, user participation in a health service context and the sociology of technology. In its initial stages the research was explorative. However, a conflict of …

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A Method For Filling Up The Missed Data In Information Table, Gao Xuedong, E Xu, Li Tieke, Zhang Qun Jan 2015

A Method For Filling Up The Missed Data In Information Table, Gao Xuedong, E Xu, Li Tieke, Zhang Qun

Communications of the IIMA

Almost algorithms based on the rough sets, such as mean value method, maximum frequency method, mode method are week in supporting the hidden rules in the information tablel. By the breaking point sets in the information system, a new method for packing the missed attribute value is provided in the paper,. The method is more efficient for indicating the decision rules.

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An Effective Knowledge Management Environment Based On Knowledge Grid In Business Organizations, Hengshan Wang, Liqun Ji Jan 2015

An Effective Knowledge Management Environment Based On Knowledge Grid In Business Organizations, Hengshan Wang, Liqun Ji

Communications of the IIMA

Ongoing transition of most of business enterprises to knowledge-based ones is a watershed event in the evolution of the global knowledge economies. This transition marks a paradigmatic shift from energy- based economies with traditional factors of production to information-based economies based upon knowledge assets. Accordingly, the objective of this paper is to develop a theoretical and pragmatic architecture of knowledge management system based on Knowledge Grid for better implementing knowledge management (KM) in business organizations to facilitate their vision of sustainable growth and development. This paper objectively analyzes the environmental problems that most of those enterprises, especially those knowledge-based ones …

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Sifo-Peers: A Social Foaf Based Peer-To-Peer Network, Brahmananda Sapkota, Lars Ludwig, Xuan Zhou, John G. Breslin Jan 2015

Sifo-Peers: A Social Foaf Based Peer-To-Peer Network, Brahmananda Sapkota, Lars Ludwig, Xuan Zhou, John G. Breslin

Communications of the IIMA

In this paper, an attempt is made to conceptually unite three different application areas for semantic technologies, namely personal Knowledge Management, social networking, and Peer-to-Peer information-sharing. Until now, semantic technology has been applied to each of these application areas separately or in binary combinations only. By functionally combining all three areas in a single application, it is hoped to sketch a compelling Semantic Web system that will help increase the spread and acceptance of the Semantic Web vision. A concrete usage scenario of a community of researchers is used to demonstrate the approach.

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Innovative Teaching Techniques For Distance Education, M Natarajan Jan 2015

Innovative Teaching Techniques For Distance Education, M Natarajan

Communications of the IIMA

Distance education is responsible for promoting quality information, resources and expertise. There are three reasons for disseminating education to all societies due to geographical isolation, social isolation and disadvantaged groups. Distance teaching techniques enable people to undertake a course of study in privacy. The advent of the Internet and the growth of Web have now transformed distance teaching from a broadcast mode to an interactive mode. The Web, when combined with other network tools such as listservs, Usenet newsgroups and video teleconferencing acts a virtual classroom to bring together a community of learners for interactive education. The growth of television, …

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E-Banking In Rural Area - Recent Trend And Development: A Case Study, Jiaqin Yang, Mike Whitefield, Rina Bhanot Jan 2015

E-Banking In Rural Area - Recent Trend And Development: A Case Study, Jiaqin Yang, Mike Whitefield, Rina Bhanot

Communications of the IIMA

This paper discusses recent trend and development of e-banking (banking though Internet) for small and community banks in rural areas through a case study. The applications of e-banking of several local banks in rural areas are investigated and examined. The research objective is to investigate the trends and level of prevalence of on-line banking (i.e., e-banking) focusing on some emerging issues and challenges. Managerial implications are discussed with suggestions for future research.

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Study On Recommender Systems For Business-To-Business Electronic Commerce, Xuirui Zhang, Hengshan Wang Jan 2015

Study On Recommender Systems For Business-To-Business Electronic Commerce, Xuirui Zhang, Hengshan Wang

Communications of the IIMA

Recommender systems have become a popular technique and strategy for helping users select desirable products or services. Most research in this area focused on applying the method to help the customers in Business-to-Customer (B2C) electronic commerce (e-commerce), however, the participants in Business- to-Business (B2B) market can also get useful assistance from the recommender system. In this article we discuss the application of recommender system to B2B e-commerce. First, we examine how recommender system help B2B participants do transactions easier, then we design an effective system framework for the B2B e-commerce's recommender system based on B2B business practices and business intelligence; …

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Understanding Cyberspace Addictive Behavior With The Critical Social Theory, Ook Lee Jan 2015

Understanding Cyberspace Addictive Behavior With The Critical Social Theory, Ook Lee

Communications of the IIMA

This paper presents an application of the Critical Social Theory (GST) in understanding cyberspace behavior. CST can be used as one of qualitative methodologies in IS research. However most prior IS research utilized a very narrowly drawn insight from CST without historical and social context considered. This study tries to apply a general concept of CST for the purpose of providing plausible explanation for cyberspace behavior. CST identifies unjust conditions and tries to find the cause through critical reflection, which eventually might lead to emancipation of people. In this paper, a cyberspace behavior case of a relatively developed country where …

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The Impact Of Human Resource Information Systems: An Exploratory Study In The Public Sector, Nicholas Aston Beadles Ii, Christopher M. Lowery, Kim Johns Jan 2015

The Impact Of Human Resource Information Systems: An Exploratory Study In The Public Sector, Nicholas Aston Beadles Ii, Christopher M. Lowery, Kim Johns

Communications of the IIMA

Various authors have advocated that the use of a Human Resource Information System (HRIS) should lead to valuable outcomes for the organization. Decreased costs, improved communication, and decreases in time spent on mundane activities should create an environment wherein the Human Resources (HR) department would play a more strategic role in the organization. This study is an initial attempt to determine whether HRIS has reached these potential benefits. Based on responses from a sample of HR directors of from public universities we found that, while valuable, HRIS has not yet reached its full potential in this environment.

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Java Bluetooth Wireless Technology For Evaluating Student Performance In Classroom, Reggie Davidrajuh Jan 2015

Java Bluetooth Wireless Technology For Evaluating Student Performance In Classroom, Reggie Davidrajuh

Communications of the IIMA

This paper focuses on the use of Java Bluetooth wireless technology for evaluation of student performance in classroom. First, an introduction to Bluetooth wireless technology is given. Second, use of Java technology for developing wireless applications is explored. Third, a framework is given for identifying the processes involved in education that can make use of mobile technology. Finally, a case study is presented on wireless classroom application for student evaluation.

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Status Of E-Government In Georgia, Douglas A. Goings, Mahesh B. Vanjani, Carol A. Goings Jan 2015

Status Of E-Government In Georgia, Douglas A. Goings, Mahesh B. Vanjani, Carol A. Goings

Communications of the IIMA

As e-commerce facilitated the movement of businesses from bricks and mortar interfaces, Internet and communication technology are moving e-govemment to a point where all citizens will be able to access government services in their homes. This paper reports the status of e-government in Georgia (USA), with particular attention to stages of e-government development in the state. Currently, only 51 percent of counties in Georgia have official e-government web sites. Generally, rural counties have not developed their official e-government web sites as much as have counties in metropolitan areas.

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The Price Of Security: The Challenge Of Measuring Business Value Investments In Securing Information Systems, Tony Coulson, Jake Zhu, Shan Miyuan, Tapie Rohm Jan 2015

The Price Of Security: The Challenge Of Measuring Business Value Investments In Securing Information Systems, Tony Coulson, Jake Zhu, Shan Miyuan, Tapie Rohm

Communications of the IIMA

With powerful regulations surrounding security and privacy of information, the authors attempt to identify challenges valuing information security investments. The authors examine three primary approaches to measuring information value: Perceived, Real, and Normative. Literature is reviewed and the approaches are examined in terms of their strengths and weaknesses in providing value measurements for secure information systems. A framework is presented to suggest at what level in an organization and in what situations these information value approaches are most suitable.

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Rfids: From Invention To Innovation, Susan Foster, Helana Scheepers, Nasrin Rahmati Jan 2015

Rfids: From Invention To Innovation, Susan Foster, Helana Scheepers, Nasrin Rahmati

Communications of the IIMA

Radio-frequency identification (RFID) technology was invented nearly 60 years ago during the 2"^ World War. However it has only been relatively recently that RFID technology adoption has been headlined in the popular press. With strategic business drivers such as supply chain management and e-commerce initiatives, and the need for increased value from improvements in product tracking, together with a push from consumers and regulatory demands for safe product handling, attention has focused on the adoption of RFID technology. This paper reviews the available literature on RFID technology and develops a four- phase RFID innovation diffusion adoption model which builds on …

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The Restech Connections Cd Project: A Case Study On The Social Construction Of Risk, Jason Koch, Jack T. Marchewka Jan 2015

The Restech Connections Cd Project: A Case Study On The Social Construction Of Risk, Jason Koch, Jack T. Marchewka

Communications of the IIMA

Risk management is an important component in understanding and managing information technology (IT) projects. The traditional view of risk management focuses on a three-stage process: identifying risk, assessing risk, and developing a strategy for dealing with each risk. This, unfortunately, may give project stakeholders a false sense of security. Although the application of risk management philosophies, techniques, tools, and methods to managing IT projects is not new, the idea of viewing risk as a social construction outlines a new paradigm for understanding and managing risk. Since the idea of a social construction view of risk has been introduced only recently, …

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Integrating Information Technology Into Curricula Activities: Participant Observation Of Laptop Use, Lorraine Fisher, Martin Butler, Peter Keenan, Geraldine O' Neill Jan 2015

Integrating Information Technology Into Curricula Activities: Participant Observation Of Laptop Use, Lorraine Fisher, Martin Butler, Peter Keenan, Geraldine O' Neill

Communications of the IIMA

This paper presents descriptive use of laptops as a lecturer and students engage in curricula activities over one hour of instruction. Lave and Wenger's (1991) theory of situated learning (SL) is used to contextualise laptop use in teaching and learning, inside the undergraduate business classroom. We examine how laptops are used to support teaching and learning practice and influence the curricula process, as laptops are introduced into instruction. Interpretive ethnography and participant observation capture lecturer and student descriptive narrative as they use laptops. Analysis is presented in time order and documents lecturer / student laptop use inside the undergraduate classroom.

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