Business Commons^™

Public Sector Experiences Of Disruptions In The Psychological Contract: The Influence Of Ideological Currency And Digital Transformation On Public Servants, Willemijn Van Haeften, Xander Lub, Pascal Ravesteijn, Pascale Peters

Communications of the IIMA

Digital transformation is reshaping public-sector work and may alter how public servants evaluate their psychological contract with their employer. This research-in-progress examines how critical incidents associated with digital transformation disrupt psychological contracts and how ideological currency, the perceived commitment to valued societal causes or principles, shapes subsequent trajectories toward renegotiation, repair, or exit. The study uses a qualitative phenomenological design based on semi-structured interviews with 20 employees from five Dutch municipalities experiencing transformation-related changes. The Critical Incident Technique is combined with the dynamic psychological contract phase model to reconstruct disruption trajectories, while thematic analysis identifies recurring patterns across cases. Preliminary …

Digital Mindset Efficacy For Human-Ai Career Readiness, Frank Lin, Conrad Shayo

Communications of the IIMA

This article develops digital mindset efficacy as a key capability for human-AI career readiness. It argues that success in AI-shaped workplaces requires not only technical tool use but also the confidence and capacity to learn with, evaluate, collaborate with, and responsibly govern digital and AI systems. Drawing on digital mindset, digital intelligence, AI proficiency, self-efficacy, and life-skills literature, the article proposes a theory-based model linking digital mindset efficacy to AI proficiency and life skills through mastery experience, vicarious learning, social persuasion, and affective regulation. It illustrates the model through a General Education course, Leadership for Global Challenges: Exploring the Digital …

Twenty Years Later: Measuring The Accessibility Of The U.S. State Government Websites, Tanya Goette, Sean Lynch

Communications of the IIMA

Web accessibility remains an important issue as individuals rely on Internet access and web site accessibility for daily functions. It is an unwritten rule that people should access an organization’s website to search for answers before calling to ask a human (or a bot). Over twenty years ago, in 2005, a study (White, Goette, & Young) was conducted to analyze the accessibility of state government web sites. The assumption was made that state governments should be setting an example of following accessibility guidelines. The study found that about a third of the home pages did not meet basic accessibility guidelines. …

Beyond Ai Literacy: Developing And Validating A Reflective Human–Ai Learning Scale In Higher Education, Alison Munsch Phd

Communications of the IIMA

Generative artificial intelligence (GenAI) is transforming higher education, yet current AI literacy frameworks primarily assess what students know about AI and how they use it rather than how they think while learning with AI. This paper introduces Reflective Human–AI Learning (RHAL), a complementary construct that captures the quality of students' reflective cognition while collaborating with AI. Drawing upon AI literacy, metacognition, significant learning, critical thinking, and self-regulated learning, the study proposes a multidimensional instrument and outlines a rigorous psychometric validation process. The resulting scale is intended to complement—not replace—existing AI literacy measures by assessing reflective judgment, intentional inquiry, and ethical …

When Does Global Search Pay For Itself? A Measured Exploration Cost And Energy Break-Even Analysis Of A Metaheuristic Search Controller In Solar Energy Systems, Mohamed Ali Muammar Ezgour

Communications of the IIMA

Autonomous energy systems increasingly delegate the choice of operating point to embedded search algorithms, trading a fast local optimizer that can settle on a wrong point against a slower global search that guarantees the right one at a measurable cost. This paper reframes maximum power point tracking under partial shading as that decision and measures its economics on a fixed photovoltaic plant in MATLAB/Simulink. A Hippopotamus Optimization global search handed over to incremental conductance is compared with incremental conductance alone across seventeen initial duty cycles and thirty random seeds. The hybrid reached the global peak in all thirty seeds, whereas …

The Nine-Block Pyramid: A Structural Framework For Cultivating An Ai Adoption Mindset Culture At Enterprise Scale, Ahmad Masri

Communications of the IIMA

Enterprise artificial intelligence (AI) adoption is nearly universal in name but shallow in practice: a large majority of organizations now use AI in at least one business function, yet only a small minority have scaled it enterprise-wide, and leadership commitment rather than technology is repeatedly cited as the binding constraint. This conceptual paper argues that AI adoption is fundamentally a mindset-culture problem, not a tooling problem, and proposes a nine-block pyramid as a practical framework describing a sequencing heuristic, anchored in established organizational-behavior theory, for the cultural conditions an enterprise should build to sustain an AI adoption mindset: (1) Enterprise …

Ai Slop In The Generative Ai Era: Uncovering Hidden Costs For Information Quality, Trust, And Human-Centered Systems, Blenda G. Mutuma

Communications of the IIMA

The rapid proliferation of generative AI tools has fundamentally altered the volume, velocity, and perceived quality of information produced across academic and professional settings (Bommasani et al., 2021; Stanford Institute for Human-Centered Artificial Intelligence [HAI], 2025). Yet this expansion has introduced a critical and underexamined threat to sustainable information ecosystems: what this paper formally terms AI slop ; defined as AI-generated content that achieves surface-level plausibility while offering limited substantive value, accuracy, or contextual depth. At scale, AI slop degrades information quality and erodes institutional trust (Bender et al., 2021; Weidinger et al., 2021). More critically, it generates what this …

Ai-Assisted Software Development And The Change Of Organizational Rhythms, Jarl Tuxen, Morten Boesen, Sarah O'Neill

Communications of the IIMA

Based on a qualitative study of a Danish NGO collaborating with an AI-enabled software vendor, this paper examines how the speed of AI-assisted software development challenges established organizational rhythms of evaluation and governance. The preliminary analysis suggests that AI-assisted development not only accelerates software production but also destabilizes established mechanisms for evaluation, responsibility allocation, and legimitization in software development projects.

From Data To Decision-Making: The Role Of Local Digital Twins In Cross-Domain Management Within Municipalities – A Research-In-Progress Study In Veenendaal, Diana M.E. Boekman, Koen Smit, Guido Ongena, Rob Peters

Communications of the IIMA

Municipalities are facing increasingly complex, interconnected challenges in areas like housing, climate adaptation, mobility, and social policy. Local Digital Twins (LDTs) are seen as a promising tool to make this complexity more understandable and support decision-making. At the same time, both literature and practice show that few initiatives get past the pilot phase, even though getting through that phase is essential for successful long-term adoption.

This paper presents a research-in-progress study on the development and application of an implementation method for LDT technology within the municipality of Veenendaal, based on human values rather than driven by technological possibilities. Based on …

Progress Without Consent: Ai Deployment And The Democratic Legitimacy Gap, Engin Obucic, Ekrem Nurovic, Mersid Poturak

Communications of the IIMA

Drawing upon critical and technology studies, this conceptual provocation introduces the concept of “Progress without Consent”, referring to the introduction of AI technological innovation into society without collective societal deliberation, legitimacy and consent. The paper problematises the introduction of structurally transformative AI technology into society, the strategy of depolitisation of this technology, robotic automation of society without social mandate, and the manner in which technological innovation moves faster than democratic institutions can process its implications on societal structures. Ultimately, the authors argue, the development and deployment of AI does not belong to isolated labs and the private sphere of technological …

Designing Classifact: Towards A Transparent And Secure Platform For Stakeholder-In-The-Loop Data Annotation, Philippine Waisvisz

Communications of the IIMA

AI systems depend on human judgment, yet many annotation workflows are either designed for data-science specialists or managed through external commercial platforms. The first approach may demand more technical skills than relevant stakeholders possess. The second can require organizations to transfer data, expertise, and governance to an outside provider. Both can limit the involvement of people who understand what data means in its real-world context. Human-in-the-loop approaches introduce human judgment. Stakeholder-in-the-loop annotation focuses on selecting and organizing people whose contextual knowledge fits the AI application.

This paper presents Classifact, a transparent and secure platform for stakeholder-in-the-loop data annotation and validation. …

A Novel Entropy Based Maintainability Measurement Algorithm For Java Source Code., Remi M. Yusuf Mr, Md Shadab Mashuk, Julian Bass

Communications of the IIMA

Software metrics play a central role in assessing and managing the quality of software systems providing quantitative insights into attributes such as complexity, reliability, rigidity, modifiability and maintainability. Among these, maintainability is particularly critical, as it directly influences the ease of system evolution, long-term sustainability, and overall cost effectiveness. Despite the widespread use of metric-based maintainability measurement algorithms, capturing a value that reflects the maintainability situation of software source code remains a challenging task, especially in the presence of design deficiencies such as code smells. To measure changes in maintainability, this study experimentaly characterises the relationship between code smells and …

Which Cultural Values Influence The Success Of Process Implementations Within Sme Service Oriented Organizations In The Netherlands?, Dennis Monkel, Benny De Waal, Pascal Ravesteijn

Communications of the IIMA

Digitalization has shifted Business Process Management (BPM) from a technical discipline toward a stronger emphasis on culture, behaviour and organizational knowledge. Yet little is known about which cultural values support process implementation in SMEs. This study examines how BPM culture influences process implementation success in Dutch service-oriented SMEs, drawing on six values: customer orientation, excellence, responsibility, teamwork, innovation, and results orientation. A qualitative multiple case study was conducted across four SMEs, based on thirteen semi-structured interviews and the Organizational Culture Assessment Instrument (OCAI). While implementation success was assessed through employee acceptance, actual use and structural embedding. The findings show that …

From Dissertation To Deployment: A Unified Software Platform Operationalizing Clinical-Prediction And Sequential-Security Ai For Healthcare, Olsi Shehu, Damiana Teliti, Jasmin Kevrić, Bekir Karlik

Communications of the IIMA

Advances in machine learning for healthcare are abundant, yet most validated models remain confined to research notebooks and never reach secure, usable clinical software. This paper addresses that deployment gap by presenting a unified, security-hardened software platform that operationalizes two complementary streams of doctoral research inside a single, role-based hospital information system. The first stream contributes a clinical-prediction capability: an ultra-hybrid ensemble that couples a quantum-inspired feature transformation, particle-swarm feature selection, and calibrated soft voting for cancer-outcome prediction (96.41% accuracy, AUC-ROC 0.983 on TCGA-BRCA), survival stratification, multi-cancer generalization, and pharmacogenomic drug-response classification (89.31% mean accuracy across 25 compounds). The second …

It's Not Nde Without U And X: Preparing For Change With Inclusive Research, Sanjeet Mann, Heather L. Cribbs

Library Faculty Publications & Presentations

The upcoming Next Discovery Experience (NDE) introduces major changes to how users search, interpret information, and navigate Primo. Preparing for NDE is an opportunity to center the diverse students and faculty who rely on discovery systems every day, ensuring that their lived experiences, accessibility needs, and research practices guide interface design, configuration, and communication. This session presents a consortial approach to NDE readiness that positions students and community members as partners in the development process. We describe strategies for creating ethical and rigorous UX research workflows that include IRB approval, purposeful recruitment, accessible study design, and clear documentation on the …

Wings Of Perception: Investigating Customer Sentiments In Indian Aviation Sector, Yashodhan Karulkar, Kaiwan Vaghchhipawala, Aditya Trivedi, Anushree Talekar

Journal of International Technology and Information Management

India's aviation sector, a key contributor to the nation's economy, has experienced rapid growth, supporting nearly 7.5 million jobs and contributing approximately $30 billion annually to the GDP (Gross Domestic Product). The growth, driven by increased demand for air travel and government incentives, has resulted in more competition among carriers. In the competitive market, it is necessary to understand customer preferences to enhance the quality of service and maintain a competitive edge. The dissemination of customer opinions on social media and review platforms offers airlines the opportunity to access passenger views. However, extracting useful information from this unstructured data is …

E-Payment Systems Use: The Role Of Cybersecurity Risk And The Moderating Effect Of Risk Propensity And Technology Readiness, Abdou Illia, Hyunsun Kim-Hahm, Thomas Ngniatedema, Mahaman Sani Yakoubou

Journal of International Technology and Information Management

Advances in digitalization have accelerated consumer migrations away from traditional cash- and check-based payment systems towards electronic payment systems worldwide. Yet, many people still remain resistant. This study examined the role of motivational and inhibiting factors and their interaction effects on the use of e-payment systems. The findings suggest that perceived cybersecurity risk, risk propensity, trust in the companies offering the e-payment services, and technology readiness have a significant direct impact on the use of e-payment systems. The findings also suggest that risk propensity and technology readiness have a tempering effect on the negative impact of perceived risk. The study …

Business Process Redesign For Reducing Undelivered Product Return Losses In E-Commerce – An Explainable Ai Approach, Venkataraghavan Krishnaswamy, Deepa R, Himanshu Sharma

Journal of International Technology and Information Management

Product returns in e-commerce affect the profitability of the e-tailer. We adopt a two-stage approach to reduce undelivered product returns in an e-commerce firm. First, we develop and compare machine learning techniques—logistic regression, decision trees, Naïve Bayes, random forest, adaptive boosting, gradient boosting, stochastic gradient boosting, and deep neural networks—on their ability to predict undelivered returns. Next, we use explainable methods, such as relative importance and Shapley values, to develop insights from the best-performing machine learning model. Finally, we use these insights and the predictive model to redesign the firm’s order fulfillment and return processes. A Post-implementation evaluation of the …

Determinants Of Digital Piracy: An Integrated Model, C. Christopher Lee, Peiyao Chen

Journal of International Technology and Information Management

Digital piracy is a form of copyright infringement, and challenges persist in addressing it effectively. Accordingly, understanding why people engage in digital piracy is crucial. Although prior studies have examined digital piracy from multiple perspectives, existing studies on the explanatory factors of digital piracy remain fragmented. To address this research gap, this study develops an integrated model that incorporates key theoretical perspectives, neutralization theory, social learning theory, and the theory of planned behavior (TPB), along with key determinants including gender, age, and the technology factor. Rather than conducting a meta-analysis of previous studies, this study adopts a survey-based approach to …

Too Warm To Win Big? Unpacking The Backer Dynamics Behind Female Crowdfunding Success Using A Warmth And Competence Perspective, Dan Liu

Journal of International Technology and Information Management

While crowdfunding is often heralded as a democratized funding avenue that empowers women with higher success rates, this study reveals a more nuanced picture of gender dynamics. The Stereotype Content Model suggests that women are often perceived as warmer but less competent. Using a large dataset from Kickstarter, we find that female-led projects can attract more backers, likely due to warmth-driven appeal, but receive smaller average contributions, potentially due to concerns about risk linked to lower perceived competence. However, the total funding raised by female-led campaigns is comparable to that of male-led ones, showing no clear advantage or disadvantage. This …

Online Community Dynamics: An Analysis Using Louvain During Major Sporting Events, Anushka Jaint, Yashodhan Karulkar, Kashish Jindal, Sri Sai Harshita Gadavarthi, Sanya Gulati

Journal of International Technology and Information Management

With the power of social media transforming the way people connect and interact with each other, the dynamics of community formation on platforms such as X during major events are of crucial importance. While social media is an increasingly key driver in determining interactions, little is known about the online influence forming and developing fan communities in high-stakes events. This study looks into the development of user communities for datasets drawn from Kaggle on two of the world’s largest sporting events: the FIFA World Cup 2022, or football, and the T20 World Cup 2022, or cricket, with the aim of …

Modern (Networked) Warfare: Its Concepts, Evolution, And Issues, Ramesh Subramanian

Journal of International Technology and Information Management

The on-going Russo-Ukraine war (February 2012-present), the recent India-Pakistan war (May 7-10, 2025), and the Israel-US attacks on Iran (June 13, 2025) have become interesting for a variety of reasons, and garnered a lot of attention in international defense publications and weapons manufacturers. To many defense analysts and defense industry professionals, these wars have become real-life testing platforms to examine and evaluate various present-day war technologies. They have opened up discussion on the future of war, the increasing use of inter-connected networks in warfare, and the increasing use of remote-operated drones in conducting surveillance and in offensive actions against …

The Role Of Ict In Enhancing National Logistics Performance And Economic Productivity, Jin Ho Kim

Journal of International Technology and Information Management

This study sheds light on the transformative impact of Information and Communication Technology (ICT) on national productivity via logistics performance. By distinguishing between mobile and wired Internet speeds, the research demonstrates how these technologies influence logistics performance and, in turn, national productivity across different economic contexts. The findings reveal a nuanced relationship between ICT and logistics performance, with mobile ICT playing a more significant role in developing countries due to its accessibility and cost-effectiveness. In contrast, developed countries benefit from a balanced integration of both mobile and wired ICT. Moreover, the study highlights the mediating role of logistics performance in …

Blockchain As A Digital Coordination Infrastructure For Project Management: A Systematic Review And Integrative Framework, Cherie Bakker Noteboom, Sai Neelima Seru, Aravindh Sekar

Journal of International Technology and Information Management

Blockchain technology has gained increasing attention as a digital infrastructure capable of improving transparency, trust, and coordination in complex, multi-organizational project environments. However, existing research on blockchain-enabled project management remains fragmented and industry-focused, providing limited guidance for organizational adoption and integration. This study addresses this gap through a systematic literature review of 29 peer-reviewed studies, following PRISMA guidelines, to examine how blockchain capabilities are incorporated into project management practices across industries and maturity stages.

Grounded in Resource-Based View and Coordination Theory, the analysis employs a feature-to-process mapping approach to link six core blockchain capabilities—decentralization, transparency, immutability, smart contracts, traceability, and …

The Value Of Personal Data Ecosystems: A Flemish Media Sector Case Study, Maarten De Mildt, Melanie Verstraete, Sofie Verbrugge, Didier Colle

Journal of International Technology and Information Management

Personal Data Stores (PDSs) have been proposed as a privacy-preserving approach to data sharing that increases individual control over personal data while enabling new forms of cross-organizational collaboration. This collaboration leads to the emergence of Personal Data Ecosystems (PDEs). Despite growing interest in PDEs, limited research has examined how the organizational and economic barriers identified in prior studies manifest in practice. This paper investigates these challenges through a case study of the Flemish media sector within the Solid4Media project, which explores the use of PDSs to support data sharing and personalization across media organizations. Using a qualitative research design, data …

Responsible People Analytics For Remote-Work Decisions: A Machine-Learning Benchmark For Classifying Perceived Productivity, Ruth Menjivar, Nima Molavi, Narges Mashhadi Nejad

Journal of International Technology and Information Management

This study examines whether employee-perception survey data can support responsible people-analytics decisions about remote-work productivity. Using the public New South Wales (NSW) Remote Working Survey 2021 (N=1,512), the study benchmarks statistical and machine-learning classifiers for self-reported perceived productivity classes (same, less, or more productive when working remotely relative to onsite work), not objective output, under default, class-weighted, and resampling protocols. Main evidence comes from 5×5 repeated stratified cross-validation using macro F1 and balanced accuracy with fixed model specifications. Class-balanced separability is modest. Random Forest, CatBoost, and LightGBM form a leading cluster with overlapping confidence intervals (macro F1 ≈0.51–0.52). Affective/well-being items, …

Towards Developing A Career Technology Fit Framework And Analyzing Its Influence On Work-Related Outcomes Among It Professionals, Gunjan Tomer

Journal of International Technology and Information Management

With growing attrition rate and significant demand for skilled IT professionals, the importance of studying their behaviour has become important for both academia and industry. Despite ample amount of research, there is still a gap between theory and practice. Based on our qualitative study conducted on Indian IT professionals we propose that technology allocation might contribute in understanding the behaviour of IT professionals. We found that IT professionals evaluate the technology allocated to them based on their individual career motives. This evaluation, either positive or negative, influences their job outcomes. Further, we explored the factors that make a technology preferable …

High Technology And The Developing State: The Arrival Of Supercomputers In India, Ramesh Subramanian

Journal of International Technology and Information Management

While India has made vast strides in information technology in the last few decades, its success is mainly attributed to its software, rather than its hardware sector. In fact, India’s attempts at developing computer hardware that can match international standards have largely been unsuccessful. A notable exception is its development of a series of supercomputers that match and exceed many international standards. This paper looks at an interesting period in India’s computing history – namely the 1980s and 1990s – focusing on its development of an indigenous supercomputer. During that period, supercomputers were thought to be the sole privy of …

Early Stem Impressions, Student Engagement, And Readiness For Digitalization, Myron Sheu

Journal of International Technology and Information Management

This study examines how early impressions of science, technology, engineering, and mathematics (STEM) shape business students’ learning behaviors and, ultimately, their readiness for organizational digitalization. Focusing on gender differences, subgroup identities, and perceived obstacles, the analysis uses survey data processed through correlation matrices, regression models, and subgroup heatmaps to trace the relationship between initial attitudes toward STEM and subsequent engagement patterns. The findings reveal consistent links between positive early impressions and active participation in structured STEM activities, along with gender-based distinctions in action preferences. Subgroup analyses further uncover nuanced patterns where stereotypes or perceived barriers correspond with reduced engagement. Collectively, …

Does Digital Innovation Matter For Hospital Efficiency? Evidence From U.S. Hospitals, C. Christopher Lee, Shihui Fan, Jung Young Lee, David W. Hwang

Journal of International Technology and Information Management

Purpose – This study examines the impact of digital innovation on hospital performance, providing evidence to guide healthcare administrators and policymakers in making informed decisions regarding digital investment.

Design/Methodology/Approach – Using data from the 2020 American Hospital Association (AHA) U.S. Hospital Survey and the 2019 AHA Information Technology Survey, we empirically analyze the relationship between five dimensions of digital innovation—automation, cybersecurity, telehealth, health information exchange (HIE), and IT spending—and three efficiency indicators: occupancy rate, capacity productivity, and manpower productivity.

Findings – The results show that digital innovation has varying effects on hospital efficiency. Automation is positively associated with capacity and …