Business Commons^™

Transformational Leadership And Employees’ Organizational Citizenship Behavior: Examining The Role Of Perspective-Taking, Job Satisfaction, And Organizational Trust, Marie A. Smith

Dissertations

The study surveyed employees in the service and helping professions (for example retail, healthcare related, hospitality), to examine the impact of transformational leadership on employee organizational citizenship behavior (OCB). Specifically, it tested job satisfaction and organizational trust as possible mediators to the transformational leader to employee OCB relationship and evidence of perspective-taking as a possible moderator to either of these mediated relationships. The study employed PLS-SEM as the method of analysis and examined the influence of transformational leadership, and employee job satisfaction and trust, on employee OCB. The social exchange theory’s reciprocal nature and the leader-member exchange (LMX) theory, based …

Do Students Have Satisfying Educational Experiences At Sustainable Universities? Evidence From Australian Universities, Junru Zhang, Yuan George Shan, Nirosha Dilhani Kapu Arachchilage

Research outputs 2022 to 2026

Drawing on a sample of Australian universities from 2012 to 2018, we investigate the association between the extent of university sustainability disclosure and student satisfaction. University sustainability disclosures are critical for communicating with key stakeholders when seeking resources, thereby facilitating student satisfaction. Using hand-collected data from university annual reports and the Student Experience Survey, we find that the extent of university sustainability disclosure is positively associated with student satisfaction in both short and long terms. Our channel analysis suggests that sustainability disclosures help universities attract increased government funding and student income. Moreover, universities with a greater extent of sustainability disclosure …

Blending Minds, Balancing Goals: Tmt Heterogeneity And Sustainable-Innovation In Family Firms, Mahdi Vesal, Muhammad Aftab Alam, Mohammad H. Rahmati

Research outputs 2022 to 2026

Family firms often prioritize profitability and growth, but balancing these with environmental sustainability is challenging. While TMT heterogeneity shapes various performance outcomes, its role in addressing the profitability–environmental sustainability dilemma in family firms remains unclear. Building on the upper echelons theory, we investigate how TMT heterogeneity drives the simultaneous pursuit of financial and environmental performance, which we refer to as hybrid financial–environmental performance, through sustainable-innovation practices. Additionally, we examine how family-firm governance mechanisms influence these relationships. Analyzing data from two matched samples of CEOs and senior production managers of Australian family firms, we find not only that TMT heterogeneity enhances …

Advancing Sustainable Tourism Behavioural Research: A Metacognitive Perspective, Arghavan Hadinejad, Kourosh Esfandiar, Liubov Skavronskaya

Research outputs 2022 to 2026

The current scholarly inquiry on sustainable tourism behaviour research predominantly relies on cognitive behavioural approaches, particularly exemplified by the widespread application of the theory of planned behaviour among other theories. Given recent advancements in psychology underscoring the necessity to expand beyond conventional cognitive frameworks, the current research aims to integrate metacognitive perspectives in sustainable tourism behaviour scholarship. This perspective explores the reflective awareness and control individuals exert over their cognitive processes which can uncover nuanced factors shaping sustainable tourism behaviour that may be overlooked in traditional cognitive models. Using a critical review approach, this research proposes the adoption of alternative …

Approaches To Personal Transformation In Tourism Research, Xiaoyu Zhang, Noel Scott, Ana Cláudia Campos

Research outputs 2022 to 2026

The study of tourism transformation is evolving with five different research streams identifiable, studying personal transformation, social transformation, transformative service design, and transformation related to destinations or tourism as a whole. This paper examines the evolution of these five approaches and contrasts their disciplines, theory and assumptions through a review of 310 journal articles. Each of these five approaches views the ‘self’ as the object that is transformed with variations within them as to what aspects of the self change. The key issue then is how the self is interrelated with the ‘triggers’ of transformation. In this review, three triggers …

Evaluating The Impact Of Learning And Development On Staff Motivation In International Non-Governmental And International Non-Profit Organisations, Munira Amidkhonova, Michelle Gander

Research outputs 2022 to 2026

The main objective of this study was to understand the impact of learning and development (L&D) on staff motivation in international non-governmental organisations (INGOs) and international non-profit organisations (INPOs), focusing on those organisations operating in the Global South, also known as developing countries. Using a mixed-methods approach, 46 participants with decision-making authority from several INPOs and INGOs completed an online survey to investigate the impact of L&D and organisational factors on staff motivation and how well a model of L&D evaluation was undertaken. Follow-up semi-structured interviews were undertaken with 18 of these participants. It was found that organisations were generally …

Determinants Of Artificial Intelligence Adoption: Research Themes And Future Directions, Ahmad A. Khanfar, Reza Kiani Mavi, Mohammad Iranmanesh, Denise Gengatharen

Research outputs 2022 to 2026

The adoption of artificial intelligence (AI) systems is on the rise owing to their many benefits. This study conducted a bibliometric analysis to identify (1) how the literature on AI adoption has evolved over the past few years, (2) key themes associated with AI adoption in the literature, and (3) the gaps in the literature. To achieve these objectives, we utilised the Biblioshiny of R-package bibliometric analysis tool to analyse the AI adoption literature. A total of 91 articles were reviewed and analysed in this study. Four major themes were identified: AI, machine learning, the unified theory of acceptance and …

Developing Indicators For Measuring The Sustainability Of Hotels, Reem Mohamed Abdalla Eltoum, S. Mostafa Rasoolimanesh, Joaquim Dias Soeiro, Mohsen Marjani

Research outputs 2022 to 2026

The aim of this study is to develop a comprehensive set of indicators for monitoring and measuring sustainability in the hotel industry in Malaysia. It gives special attention to the environmental, social, resiliene and economic dimensions. This study applies the Delphi method by interviewing three key stakeholder groups—hotel managers, academicians, and hotel staff—in two rounds, in order to assess and validate indicators identified from the literature. Findings reveal demonstrate a strong attention to indicators associated with environmental sustainability, especially those which relates to waste management, consumption of energy and water and recycling which amounts to 51% of participants view. Further, …

Driving Factors And Spatio-Temporal Evolution Of Tourist Accident Clusters In Chinese Outbound Tourism, Chaowu Xie, Kun Zhang, Jiangchi Zhang, Songshan Huang

Research outputs 2022 to 2026

The clustering of tourist accidents is a critical yet underexplored area of research. This study employs cluster theory and safety system theory to develop a comprehensive measurement tool for analysing tourist accident clusters, examining their spatiotemporal evolution patterns, and identifying the driving mechanisms from a holistic destination perspective. By analysing accident records of Chinese outbound tourists across 48 countries from 2011 to 2019, the findings reveal a reduction in disparities among tourist accident clusters (α-convergence effect) and a fluctuating trend over time. Spatial autocorrelation analysis identifies four distinct spatial distribution patterns: low-low (L-L), high-low (H-L), high-high (H-H), and low-high (L-H). …

Can Environmentally Friendly Hotels Lead Customers To Green Behaviors? Evidence From The Stimulus–Organism–Response Model And Social Cognitive Theory, Saeid Nosrati, Mohtaram Rabbani, Razieh Sharifipur Shirazi, Ilkay Yorganci, Niusha Talebzadeh, Negin Bassirat

Research outputs 2022 to 2026

Purpose Using the stimulus–organism–response model and social cognitive theory, this study aims to examine how environmentally friendly hotels influence customers’ green patronage intention and green word-of-mouth. The study explored the mediating effects of hedonic value and utilitarian value and the moderating role of environmental concern. Design/methodology/approach Data were collected from 200 customers of environmentally friendly hotels in Iran and analyzed using structural equation modeling (SEM) with Mplus (version 8.3) software. Findings The results indicate that environmentally friendly hotels positively influence hedonic and utilitarian values, as well as green patronage intention and green word-of-mouth. Additionally, hedonic and utilitarian values partially mediate …

Determining The Carbon Footprint Of Australia’S Electricity, Gas, Water And Waste Services Sector, Soheil Kazemian, Rashid Zaman, Behzad Foroughi, Morteza Ghobakhloo

Research outputs 2022 to 2026

Purpose – This study aims to address the global challenge of quantifying sectoral carbon emissions, offering a scalable methodology applicable across diverse national contexts. As one of the world’s leading greenhouse gas emitters, Australia has a critical role in achieving the Paris Climate Change Agreement’s net-zero emissions goal by 2050. The utility services sector – electricity, gas, water and waste services – has historically been Australia’s largest source of CO2-equivalent emissions. However, this also highlights its significant potential to contribute to national emission reductions through targeted mitigation strategies. This research analyses the total carbon footprint of Australia’s utility services sector …

How Supply Networks Influence Sustainable Innovation: Evidence From Ghana's Public Works Procurement, Peter Adjei-Bamfo, Hadrian Geri Djajadikerta, Kerry Brown, Ferry Jie, Reza Kiani Mavi, Alain Neher

Research outputs 2022 to 2026

Recent environmental and sustainability standards in procurement increase short-term production and operational costs to suppliers, which are often recouped by charging price premiums for innovative solutions. However, public buyers are less likely to pay such price premiums, resulting in a disincentive among suppliers to bid for innovation (unique) contracts. This article examines how innovation procurement stimulates network emergence to mitigate innovation costs and facilitate suppliers' sustainable innovation capacity. We inductively analyse interview responses, observations, archival data and modified Delphi discussions with technical experts involved in innovation-oriented public works procurement projects (i.e., building, water and road infrastructure) in Ghana. Our findings …

Unlocking The Intellectual Core Of Transformative Service: A Hybrid Review And Research Agenda, Pranav Nijhawan, Somnath Chakrabarti, Sanjit K. Roy

Research outputs 2022 to 2026

Purpose: Research on the Transformative Service Research (TSR) domain has proliferated in the service management literature over the past decade. The purpose of this study is to undertake a hybrid systematic literature review of TSR to trace its theoretical evolution, examine its conceptual underpinnings and propose pathways for future research. Design/methodology/approach: We identify and categorise the fundamental themes in TSR research by supplementing a systematic literature review with bibliographic coupling of 247 extracted papers. Furthermore, based on content analysis of extracted themes, we propose a comprehensive conceptual framework encompassing facilitators and unintended outcomes of transformative value creation. We used the …

Examining The Factors Influencing Citizen Adoption Of E-Government Chatbot Services In Jordan: A Longitudinal Survey Study, Ibrahim Mohamad, Laurie Hughes, Ali Abdallah Alalwan, Tegwen Malik, Yogesh K. Dwivedi

Research outputs 2022 to 2026

Many governments are focusing on adopting Artificial Intelligence (AI)-based chatbot technology to enhance work efficiency and improve e-government services. Jordan was among the first Middle Eastern countries to implement AI chatbots to offer various e-services to its citizens. While previous studies have examined the adoption of AI chatbots, they have not explored citizen adoption within the Jordanian context. This research investigates the key factors influencing citizen adoption of e-government chatbot services in Jordan by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) theory with additional external variables. A longitudinal survey of 319 Jordanian citizens was conducted, …

Innovativeness And Self-Efficacy In Lecturers’ Intentions To Use Cloud Computing Services In Teaching And Learning In South African Higher Education, John Mangundu, Laizah Sashah Mutasa, Senali Madugoda Gunaratnege, Martin Ujakpa

Research outputs 2022 to 2026

There has been an acceleration of the adoption of cloud computing in higher education institutions (HEIs), especially in response to the COVID-19 pandemic. This shift to virtual and blended learning environments, led to a migration of HEIs’ information management processes to cloud-based systems. Despite its advantages, cloud computing adoption in South African HEIs remains low. This study applies the Theory of Planned Behaviour (TPB) to examine how self-efficacy and innovativeness influence lecturers’ intentions to use cloud computing services. A quantitative design was applied, and stratified random sampling ensured representation across the lecturer population. Data were collected through an online questionnaire …

A Service Ecosystems Approach For Sustainable Volunteer Engagement: Developing Insights From Covid-19 Disruptions, Ingrid O'Brien, Fazlul K. Rabbanee, Eunjung Kim, Megan Paull, Kirsten Holmes, Jo Anne Kestel

Research outputs 2022 to 2026

The purpose of this paper is to develop foundational propositions designed to reflect success factors in the recruitment and retention of volunteers for future longevity. Using insights gathered from three universities' experiences of student volunteering during COVID-19, plus capturing the experiences of volunteer involving organizations, we draw on existing theories, as well as service ecosystem literature, to identify critical emerging trends. We argue that conceptualizing volunteer pathways as a set of linear, sequential stages linked to a single volunteering experience does not adequately capture the complexity of the volunteer ecosystem, including the dynamic inter-relationships among actors and the multiple roles …

Optimizing Subgroup Selection In Petrochemical Industries: A Robust Data Envelopment Analysis Approach For Uncertainty Management, Sadegh Niroomand, Hilda Saleh, Morteza Shafiee, Dragan Pamucar, Ali Mahmoodirad

Research outputs 2022 to 2026

This study addresses the critical challenge faced by organizations in selecting an optimal subgroup of decision-making units (DMUs). Such a selection procedure can significantly influence efficiency, profitability, and strategic development. Recognizing the limitations of existing methods in handling inexact data and incorporating managerial preferences, this study proposes a novel framework that integrates data envelopment analysis (DEA) with binary linear programming models. The model applies belief-degree–based representations of uncertainty to capture imprecise inputs and outputs. For this model, two solution approaches—namely, chance-constrained programming and expected value approaches—were developed. These approaches are suitable for real-world applications using standard optimization software. The effectiveness …

Service Failures Under The Influence Of Ideological Polarization, Cheuk Hang Au

Research outputs 2022 to 2026

In an era of heightened ideological polarization, characterized by intense divisions in political and social beliefs, both political and business environments face unprecedented challenges. Socio-political risks, historically explored in strategic management, have gained renewed significance as polarization amplifies their impact on business operations and consumer behavior. This paper examines Cathay Pacific as a case study to investigate how ideological polarization influences consumer reactions to service failures and controversies. Using the Belief-Action-Outcomes (BAO) framework, we analyze the interplay between polarization-driven beliefs and anti-brand actions during periods of heightened political tension in Hong Kong. Our findings offer critical insights into the role …

Leveraging Collective Resources For Digital Transformation: The Role Of Tourism Trade Associations Under The Resource-Based View, Tianyu Zheng, Ke Zhang, Songshan (Sam) Huang, Bing Hu

Research outputs 2022 to 2026

In the digital age, while hospitality and tourism (H&T) firms accelerate digital transformation to stay competitive, the role of tourism trade associations as external resource providers in these firms’ digital transformation process remains underexplored. Drawing on resource-based theory (RBT), this study examines how tourism trade associations influence H&T firms’ digital transformation and explores the moderating effects of marketization and business climate. Using 2,049 firm-year observations of 144 publicly listed H&T firms (2009–2022), this study finds evidence suggesting that tourism trade associations facilitate digital transformation. Crucially, we find that marketization and business climate negatively moderate this relationship, indicating a substitution effect …

Crisis, Credit Risk, And Productivity: Lessons From The Vietnamese Banking Sector During Covid-19, Van Nguyen, Phuong Thanh Le, Reza Kiani Mavi, Amir Arjomandi

Research outputs 2022 to 2026

This study investigates how an unprecedented systemic shock, the COVID-19 pandemic, reshaped bank productivity and intermediation efficiency in Vietnam, one of the fastest-growing emerging economies. We develop a novel risk-adjusted total factor productivity (TFP) measure based on the by-production Luenberger–Hicks–Moorsteen (LHM) indicator, which incorporates non-performing loans as undesirable outputs to better capture credit-risk dynamics. Using a balanced panel covering both the pre-pandemic and pandemic periods (2016–2022), our results show that Vietnamese banks experienced a general decline in productivity before and during COVID-19, driven largely by reductions in technical and scale efficiency. However, foreign and state-owned banks recorded stronger technological progress …

Decoupling Sustainability And Performance: How Government Infrastructure Projects In Australia Fare On Strategic Environmental Commitments, Richard Hughes, Kerry Brown

Research outputs 2022 to 2026

Australian government organisations are pivotal in helping to meet the United Nations sustainable development goals. Yet while these organisations promote sustainability in their strategic plans, they struggle to embed these same commitments into their own infrastructure and construction projects. This study examines this persistent disconnect using the lens of strategic decoupling, which explains how organisations symbolically align with external expectations while internal practices remain unchanged. Using a two-stage qualitative design, we conducted a positivist discourse analysis of strategic artefacts from six government organisations and a theoretically informed interpretivist analysis of 30 interviews with project professionals, framed by strong structuration theory. …

Fostering Authentic Corporate Social Responsibility Through Place-Based And Relational Methodologies In Mining Governance: A Global Synthesis, Mehran Nejati, Eduardo Ordonez-Ponce, Rumen Rachev, Belen Lopez Vazquez

Research outputs 2022 to 2026

Purpose: As the global economy shifts towards low-carbon development, sustainable mining practices are becoming increasingly vital for balancing resource extraction with environmental and social responsibilities. This study aims to critically evaluate how traditional corporate social responsibility (CSR) frameworks fall short in addressing power asymmetries and territorial impacts, and to explore how place-based and relational methodologies can foster authentic corporate social responsibility (ACSR) in mining governance.

Design/methodology/approach: This review synthesises findings from 77 peer-reviewed studies published between 2015 and 2025, covering diverse global mining contexts. The analysis identifies transformative themes through a qualitative meta-synthesis approach, focusing on governance practices that empower …

Living On Display: Reciprocal Gazes, Everyday Encounters, And The Politics Of Visibility In The Sunshine Coast Tourism Community, Madura Thiwanka Pathirana, Noel Scott

Research outputs 2022 to 2026

This community case study analyses the production, negotiation, and contestation of reciprocal gazes within everyday settings, particularly focusing on contemporary lifestyle tourism destinations, and the examination of the Sunshine Coast, Australia. Based on 48 in-depth interviews with tourists and locals, this case study looks at the politics of visibility that are part of host-guest relations in everyday encounters at the beach, cafe, marketplace, and online-mediated market. Intersecting with critical tourism studies, and tourism studies on the traveler, host, and reciprocal gaze, this study focuses on residents' experiences of being observed, judged, and photographed and the impacts of their experiences on …

Selective Human Resource Practices, Psychological Safety Climate And Employee Wellbeing, Yvonne Brunetto, Matthew J. Xerri, Geremy Farr-Wharton

Research outputs 2022 to 2026

Purpose: Engineers and healthcare professionals perceive higher levels of stress compared with the general population, suggesting that past human resource management (HRM) systems have failed to manage them appropriately. This study examines whether psychosocial safety climate (PSC) acts as a psychological conduit in translating HRM practices and mediating their impact on wellbeing using the common good HRM (CGHRM) and Conservation of Resources theoretical frameworks.

Design/methodology/approach: Data were collected using surveys collected at two points – one-month apart, and then analysed using structural equation modelling (Analysis of Moment Structures) to manipulate survey data from 300 matched employees.

Findings – The variance …

Leveraging Consumer Socialisation Agents To Increase Indigenous Student Participation In Higher Education, Melissa Fong-Emmerson, Braden Hill, Claire Lambert, Maria M. Ryan, Rebekah Dougan

Research outputs 2022 to 2026

Purpose – Socialisation agents, including family, peers, Elders, teachers, mass media and community networks, significantly influence students’ decisions to pursue higher education (HE). This paper aims to further explore how these agents, within the framework of consumer socialisation theory, act as influential forces at the early stages of the decision-making process, shaping perceptions and providing motivation for Indigenous students’ educational choices. Design/methodology/approach – A three-phase narrative inquiry method was used, including autobiographical accounts from students, yarning sessions with peers and one-on-one interviews. This participatory approach centred Indigenous knowledges to inform culturally responsive social marketing strategies. Findings – The study identified …

Antecedents Of Employee Service Innovation Behaviour Through The Resource-Based View, Ataul Karim Patwary, Md Sazzad Hossain, S. Mostafa Rasoolimanesh, T. Ramayah

Research outputs 2022 to 2026

This study applies the Resource-Based View (RBV) to explore how strategic, tactical, and internal green marketing orientations foster employee service innovation behaviour in the hospitality sector. It examines green trust and responsibility feelings as key internal resources and investigates their mediating roles. Using PLS-SEM analysis on 778 responses from Malaysian hotel employees, the findings indicate that internal green marketing orientation significantly enhances green trust and responsibility feelings, which, in turn, positively influence employee service innovation behaviour. By integrating psychological constructs into RBV, this research offers new insights into the role of green marketing in driving organizational sustainability. However, the study …

Applying Fsqca, Nca And Nconfa In Tourism Research, S. Mostafa Rasoolimanesh

Research outputs 2022 to 2026

No abstract provided.

Bitcoin Halving: How Effective Is It In Driving Cryptocurrency Market Dynamics?, Nyoman Sri Subawa, Caren Angellina Mimaki, I. Made Oka Mahendra, Made Srinitha Millinia Utami

Research outputs 2022 to 2026

Bitcoin halving is a quadrennial event that halves mining rewards and is believed to influence cryptocurrency prices and cryptocurrency market dynamics. This study examines the effect of Bitcoin halving on Cryptocurrency Prices, with Government Regulations, Market Sentiment, and Cryptocurrency Performance as mediating variables. A quantitative research approach was employed, gathering original data via survey instruments from 294 participants within the cryptocurrency community in Bali, which were analyzed using PLS-SEM. The findings indicate that Bitcoin halving exerts a favorable and statistically meaningful influence on Government Regulations, Market Sentiment, Cryptocurrency Performance, and Cryptocurrency Prices. Market Sentiment fully mediates the influence of Government …

Success Factors For Effective Workplace Bullying Interventions: A Scoping Review, Kate Blackwood, Azadeh Shafaei, Tim Bentley, Maryam Omari, Dayna Fawkes

Research outputs 2022 to 2026

Purpose – The study aimed to comprehensively review the existing evaluated interventions on preventing workplace bullying and provide recommendations on the success factors for designing effective workplace bullying interventions. Design/methodology/approach – We used a scoping review framework (PRISMA-ScR) to explore, identify and shortlist a range of articles evaluating workplace bullying interventions. Specifically, this review examined the content and relative effectiveness of workplace bullying interventions related to their design and implementation. Findings – The study has found that no one specific intervention type consistently produced the desired outcome. However, interventions that are multifaceted, multi-level, focused on the organisational level, owned by …

Tour Guide Research Revisited: A Thematic Synthesis And Future Directions, Zhicheng Yu, Songshan (Sam) Huang, Jiqing Deng, Wenling Zhou, Zhiyong Li

Research outputs 2022 to 2026

Purpose: Existing knowledge on tour guiding is fragmented, which limits the understanding of this important profession. This paper aims to critically examine the progress of tour guide research, identify key theoretical tensions and propose future research directions based on a systematic synthesis of existing knowledge. Design/methodology/approach: A thematic analysis was conducted on 267 papers retrieved from the Web of Science Core Collection, Scopus and Google Scholar databases. Papers were systematically coded, categorized into themes and integrated into a framework that represents relationships among key themes in tour guide research. Findings: The analysis generated an integrated framework consisting of nine interrelated …