Business Commons^™

The Communication Methods Of The Receptionists And Their Influence On The Customers’ Retention: An Empirical Study On Private Hospitals In Libya, Yousf Ibrahim Aljoudimi

Journal of the Arab American University مجلة الجامعة العربية الامريكية للبحوث

Retention of customers is a focal point of any business, and following a certain retention policy expresses how effective the marketing strategy is. Although the previous studies-especially in the context of the services- focused on how retention is affected by several variables under purchasing behavior theory, they did not address the effect of the communication methods of the receptionists, which play a vital role when communicating directly/indirectly with the customers from the very beginning, during, end served, and retention stages. Therefore, this study is an attempt to bridge this research gap. The main aim of the current study is to …

Ua80/1 Meeting Agenda & Minutes, W Club

University Organizations

Agenda and minutes of the June 2023 W Club Board of Directors meeting.

An Examination Of Race Strategies In Ncaa Cross Country Championship Events, Peter S. Finley, Jeffrey J. Fountain

HCBE Faculty Articles

This research sought to evaluate race strategies in Cross Country running to determine whether a fast, predicted, or slow start would yield the best results when coupled with an advancing or regressing strategy from the 1st checkpoint through to the finish. Twelve National Collegiate Athletic Association (NCAA) Championship races were analyzed from 2021 to 2022 (N=315 teams; 2,205 runners). Success was defined by each team's finish relative to their anticipated finish, as determined through pre-championship national rankings. Results indicated that starting well ahead of a predicted finishing place and advancing throughout the race can yield finishes well ahead of a …

Assessing The Effect Of Fintech Adoption On Country's Productivity, Mai Metwally

Theses and Dissertations

The relationship between total factor productivity of countries, for both low-income and high-income countries, and Fintech adoption will be examined in this paper. Also, a background on Fintech history will be discussed and explored briefly along with Fintech future risks and opportunities. Starting off with the importance of TFP, it is also known to be "Solow residual" (named after American Economist "Robert Solow"). TFP shows and examines the performance along with efficiency of the entity or country. It shows how well and efficient the firm or country in transforming its inputs to the desired outputs. Moreover, it is the ratio …

Integrating Personality, Situational Ethical Cues And Proactive Ethical Behaviors : Implications For Work Performance And Well-Being, Yu Kou

Lingnan Theses (MPhil & PhD)

Organizations and society can receive multiple benefits from employees’ ethical conduct. Business ethics is primarily studied from a reactive perspective, such as considering how people react to situational cues about ethics through engaging in ethical or unethical behaviors. Previous theoretical and empirical evidence suggested the importance of exploring the role of personality on work behavior and performance. Based on theories of personality psychology, this study takes an active, forward-looking approach by examining how individuals’ proactive personality and conscientiousness relate to a set of proactive ethical behaviors, and how those in turn affect individuals’ performance and well-being. Integrating with the trait …

Two Essays On The Tax Consequences Of Auditor Litigation Risk : Evidence From Quasi-Natural Experiments, Felix Owusu

Lingnan Theses (MPhil & PhD)

In the United States, auditors have legal liability to third parties under federal securities law and state common laws, which vary in the degree of liability. Whereas auditors are liable to security traders for fraud under the federal securities law, they are liable for ordinary negligence under common law. Using a sample of company-year observations from 1982 to 2015, I examine the implications of the adoption of common law statutes on audit client tax outcomes. My thesis consists of two essays. The first one examines how the staggered adoption of these common law principles that increased third-party auditor legal liability …

What Grand County Leaders And Residents Can Do To Strengthen The Impact Of Girls And Women In Their Area, Angie Kleven, Susan R. Madsen

Marketing and Strategy Faculty Publications

This idea sheet is based on a 2023 gathering of 20 leaders in Grand County. Girls and women face challenges unique to the area in which they live, and the goal of this gathering was to identify those barriers and determine strategies and initiatives that local leaders and residents can implement to address them. This document includes recommendations in the following areas: education, home and family, health and wellbeing, business and economics, and culture and community engagement.

What Emery County Leaders And Residents Can Do To Strengthen The Impact Of Girls And Women In Their Area, Angie Kleven, Susan R. Madsen

Marketing and Strategy Faculty Publications

This idea sheet is based on a 2023 gathering of 20 leaders in Emery County. Girls and women face challenges unique to the area in which they live, and the goal of this gathering was to identify those barriers and determine strategies and initiatives that local leaders and residents can implement to address them. This document includes recommendations in the following areas: education, home and family, health and wellbeing, business and economics, and culture and community engagement.

Principles Of Financial Management Chapter 1 - 4, Dorina Tila

Open Educational Resources

This work includes a teaching material that could be the embryonic stage of a textbook for a Principles of Financial Management course.

Principles of Financial Management is a course that introduces you to key financial concepts and the application of financial analysis in making sound business decisions. Topics covered are time value of money, risk and rates of return, asset valuation, capital budgeting, and capital structure, and more. At the end of the course, you will gain an understanding of financial assets, financial markets, financial intermediaries, and the banking system. You will also be able to understand financial statements (i.e., …

The Impact Of Sars-Cov-2 On The Consolidated Meatpacking System In The United States, Judith R. Solomon

Anthós

The Sars-Cov-2 virus has had a particularly intense impact on the meatpacking industry in the United States. In this paper I provide a brief introduction to the social, economic, and political realities that lead to mass deaths of meatpacking workers from COVID, and the impact of a consolidated meatpacking system on disease mitigation. These workers are considered expendable due to a lack of power.

Strengthen Basic Research Capacity Of Enterprises And Make Up For Shortcoming Of National Innovation System, Xielin Liu, Xinzhi Chang, Peipei Yang

Bulletin of Chinese Academy of Sciences (Chinese Version)

Basic research is the source of technological innovation, and currently, public research entities are the main force behind basic research. However, demand-driven research in the Pasteur quadrant and Edison quadrant requires firms to play a major role. The experience of the United States has shown that large firms can directly bridge the gap between science and industrial demand, improve industrial competitiveness, and the key lies in improving their scientific capabilities. Encouraging large firms to invest in demand-driven basic research can accelerate the transfer and transformation of scientific and technological achievements, increase the industrialization of basic research, and fill the demand-side …

Innovation Ecosystem Of Future Industry: Structure And Path, Junkai Li, Fei Gao, Yi Gong

Bulletin of Chinese Academy of Sciences (Chinese Version)

The innovation ecosystem of future industry faces great challenge in multiple dimensions such as systematic structure, function, and path for the continuous emergence and breakthrough of cutting-edge basic knowledge. Based on the theories of natural ecosystem and innovation system, this study builds a future industrial innovation ecosystem structure framework consisting of frontier knowledge creation community, application scenario transformation community, and industrial value realization community with consideration of the characteristics and evolution laws of future industry. In such innovation ecosystem, promising government and entrepreneurial spirit are important entity and key element, and policies for incubating and developing future industry should focus …

Closing Racial Disparity By Dismantling Constructs Of Fear - A Practical Methodology For Learning To Swim, Dane W. Wolfrom, Christine L. Snellgrove, Marisol A. Rivera, Keisha Laguer Vandessppooll, Emily D. Feliciano

International Journal of Aquatic Research and Education

African American, Black, Hispanic, Latino, and low-socioeconomic communities have lower swimming ability and higher relative drowning rates than White and high-socioeconomic communities, distinguishing the former as high-priority populations to engage with effective learn-to-swim programming. This article demonstrates how prioritizing the reduction of fear-producing brain processes while learning to swim can result in 79.5% of high-priority population non-swimmers being able to jump into deep water, roll onto their backs and either float or tread for 60 seconds, and swim 25 yards after an average of 14 practice sessions. Practical explanations of four key components— water exploration, structured games, emulating coaches, and …

Racist Or Radical? The Strange Case Of Robert Moses And The Building Of New York City's Aquatics Infrastructure, Steven N. Waller Ph.D., James H. Bemiller J.D., Jason L. Scott Ph.D.

International Journal of Aquatic Research and Education

Who was Robert Moses? In this article, we want to cast a bright light on Robert Moses as a visionary urban planner, which included the comprehensive planning of the outdoor and indoor aquatic infrastructure for New York City. Second, we want to highlight some of his administration's significant accomplishments and challenges in providing aquatics opportunities for diverse populations, including people of color. Finally, we aspire to illustrate what happens when officials with power and authority in local government are permitted to operate without scrutiny and are unbeholden to a meaningful series of checks and balances. Robert Moses’ tenure as a …

A Leisure Model: Barriers And Black Womxn Collegiate Swimmers, Tiffany Monique Quash

International Journal of Aquatic Research and Education

There remains a gap in the literature about the experiences of Black Womxn Collegiate Swimmers (hereafter referred to as BWCS) and the application of the leisure constraints model. Whether research has been conducted with Black Womxn Swimmers enrolled in a swimming course while using an autoethnographic lens (Norwood, 2010) or the representation of one Black Womxn Swimmer from a Predominantly White Institution (Quash, 2018), minimal knowledge is known about this specific demographic representative of Historically Black Colleges and Universities (HBCUs) and Predominantly White Institutions (PWIs) and the barriers they experience. Using a qualitative methodological approach to understand the leisure constraints …

“Pool: A Social History Of Segregation Exhibition” Exploring Social Justice Through The Lens Of Water Safety Awareness And Art-Based Education, Angela K. Beale-Tawfeeq Ph.D., Mph, Tiffany Monique Quash Ph.D., Knolan Rawlins Ph.D., Victoria Prizzia, Miriam Lynch Ph.D.

International Journal of Aquatic Research and Education

Art exhibitions, with a focus on water safety and drowning prevention, are rarely seen as a medium to address social justice and public health, or water safety awareness and drowning prevention efforts in communities. Globally, data have shown drowning is considered a “neglected public health threat” (World Health Organization, 2021, CDC, 2023). Additionally, reports have shown that across the globe there are demographic groups of people impacted by drowning, historical traumas, and social determinants, also impacting some communities that are at greater risk (WHO 2021, CDC, 2023). Although there are national and international efforts to address the importance of water …

Blue-Mindfulness Training: A Story Of Restorative Justice Decolonizing And Re-Indigenizing Communal Relationships With Water, Thaddeus Gamory, Miriam Lynch Ph.D., A. Udaya Thomas, Angela K. Beale-Tawfeeq Ph.D., Mph

International Journal of Aquatic Research and Education

This article aims to introduce and describe the development of the concept of Blue-Mindfulness Training^TM, which was created and designed by Thaddeus Gamory and supported by research and the experience of other experts in the field. Drawing from the author’s and others' practical experience, the authors present a "Voice from the Field" perspective on creating and developing the Blue-Mindfulness^TM . This Instructional Framework, coined by Mr. Thaddeus Gamory Blue-Mindfulness^TM, addresses the impacts of historical racial discrimination and trauma in BIPOC communities, specifically on marginalized African American communities while promoting a communal and safe relationship with …

Self-Reported Water Competency Skills At A Historically Black College & University And The Potential Impact Of Additional Hbcu-Based Aquatic Programming, Knolan C. Rawlins Ph.D., Shaun M. Anderson Ed.D, Tiffany Monique Quash Ph.D.

International Journal of Aquatic Research and Education

This article provides an analysis of self-reported water competency skills at a Historically Black University (HBCU). A survey was administered to undergraduate students who lived on campus at one HBCU. Of the 254 respondents that reported the ability to swim, only 187 respondents self-reported the ability to swim and the ability to perform water competency skills. The biggest discrepancy occurred within individuals that identified as Black or African American. In this group, 142 out of 250 participants proclaimed the ability to swim. However, the number of Black or African Americans that could swim dropped to 84 when researchers operationally defined …

Trust In Public Programmes And Distributive (In)Justice In Taxation, Orkhan Nadirov, Bruce Dehning

Accounting Faculty Articles and Research

In the tax psychology literature, there is a lack of empirical evidence on the degree of distributive justice in taxation. This article aims to test the relationship between trust in public programmes and distributive justice in taxation at the cross-country level. The sample consists of 47 countries. Trust in public programmes and distributive justice in taxation are measured based on data collected from Wave 7 of the World Values Survey, which took place worldwide in 2017-2022. An Ordered Probit Model was utilised for the empirical analysis. This study finds that if taxpayers support preferential organisations like the police and universities, …

Unveiling The Power Of Pre-Employment Investigations: Safeguarding Organizations With Advanced Behavioral Assessments, Alan Saquella

Publications

Conducting workplace investigations can be a challenging and daunting task, especially when internal investigators have personal knowledge or relationships with the individuals involved. To ensure impartiality and objective fact-finding, organizations often rely on external sources for such investigations. Among the several types of workplace investigations, pre-employment investigations hold significant importance in mitigating risks and protecting organizations from potential losses.

This article explores the critical role of pre-employment investigations and emphasizes the integration of advanced behavioral assessments, such as Verensics, to effectively screen out undesirable applicants.

Business Analysis And Recommendations For Timber, Jared Alexander

University Honors Theses

To close out my PSU school of business experience, I've been placed on a team with five other classmates in the School of Business honors program cohort to help a business owner with some hurdles they are facing in their ventures. Throughout the last nine weeks, my teammates and I conducted a lot of research, and gave four presentations to the business owner. Our final presentation highlighted our final recommendations. The name of the business owner and company have been anonymized for confidentiality. All images featuring the name or logo of the company have been covered.

In this capstone review, …

Proxies Of Design: A Case Study And Analysis Of Place And Commercial Real Estate In Seattle, Nicholas Miranda

University Honors Theses

What kinds of relationships exist between individual buildings and greater society in Seattle? Focusing on the role of design in shaping the value and desirability of commercial properties, the study examines and utilizes a large temporal and spatial dataset to test price analogs between common building attributes and metrics. By employing a hedonic pricing model, the study seeks to identify the impact of these attributes on property values and ultimately relate them to architectural and contextual design, from a micro to a macro level. The empirical findings are not necessarily novel or groundbreaking, but rather, they shed light on the …

Can Sanctions End Wars?, E. Wesley F. Peterson

Yeutter Institute International Trade Policy Review

Russia’s invasion of Ukraine has led to extensive economic, financial, trade, and other types of sanctions directed at individual Russians and the Russian economy. Most European and North American countries as well as Australia, New Zealand, Japan, and Korea have enacted sanctions and many of them are also supporting Ukraine with military and economic assistance. Many other countries including China, India, and Brazil do not support the sanctions although 141 countries belonging to the United Nations (out of a total membership of 193) voted to condemn the war. Although the use of economic sanctions to influence the behavior of foreign …

What San Juan County Leaders And Residents Can Do To Strengthen The Impact Of Girls And Women In Their Area, Angie Kleven, Susan R. Madsen

Marketing and Strategy Faculty Publications

This idea sheet is based on a 2023 gathering of 24 leaders in San Juan County. Girls and women face challenges unique to the area in which they live, and the goal of this gathering was to identify those barriers and determine strategies and initiatives that local leaders and residents can implement to address them. This document includes recommendations in the following areas: education, home and family, health and wellbeing, business and economics, and culture and community engagement.

What Weber County Leaders And Residents Can Do To Strengthen The Impact Of Girls And Women In Their Area, Angie Kleven, Susan R. Madsen

Marketing and Strategy Faculty Publications

This idea sheet is based on a 2023 gathering of 36 leaders in Weber County. Girls and women face challenges unique to the area in which they live, and the goal of this gathering was to identify those barriers and determine strategies and initiatives that local leaders and residents can implement to address them. This document includes recommendations in the following areas: education, home and family, health and wellbeing, business and economics, and culture and community engagement.

2023-June-16-Bone-Crushing Excitement Makes For Great Summer Trip, University Marketing And Communication, East Tennessee State University

ETSU News

(June 16, 2023) – Looking for something fun and educational to do this summer? Consider a stop in Gray.  

Overseen by the Don Sundquist Center of Excellence in Paleontology at East Tennessee State University, the Gray Fossil Site and Museum has been a center of research and teaching for more than two decades, with scientists identifying dozens of extinct animal and plant species. And the last year has been an incredible one, with researchers discovering species ranging from large predators to tiny critters previously unknown to science.

Digging is underway now for the new field season, and staff are currently …

A Window Of Opportunity: Radical Versus Repurposing Innovation Under Conditions Of Environmental Uncertainty And Crisis, Denise R. Dunlap, Roberto S. Santos, Scott F. Latham

Management Faculty Publications

In this article, we extend the innovation literature by examining how firms respond to crisis, specifically exogenous crises. At their early onset, crises may represent a window of opportunity for innovation, but it is not equally allocated across firms. We created a unique database of 636 biopharmaceutical firms, from 24 countries and territories, developing innovative treatments during the early outbreak of the COVID-19 crisis to study this phenomenon. We found that firms acted strategically to the shifting external environment and attempted to capitalize on the opportunity by pursuing different but complementary innovation strategies (i.e., radical versus repurposed). The successful outcome …

The Evolution Of Leadership During The Covid-19 Pandemic: An Analysis Of The Research, Luca Patrick Thierry Gregston

University Honors Theses

This paper's research question, "How has the COVID-19 pandemic changed the concept and practice of leadership? In the end much of the empirical evidence for what COVID-19 did or didn't change in leadership practices is still relatively ambiguous. So it is too early to say that "business as usual" is gone for good. And COVID furthered and deepened long term trends, accelerating the great resignation and a dramatic revaluation of intangible assets like reputation, intellectual property and human capital. In response, there is a clear need for a new leadership mindset for the 21st century after the COVID pandemic.

The Power Of (Virtual) Convergence: The Unrealized Potential Of Pair Programming And Remote Work, Mikayla Maki

University Honors Theses

Remote work is expensive. It can lead to isolation, miscommunications, and ossified organizations. These problems occur because of a synchronicity mismatch between how we need to communicate as humans, and what today's tools are capable of. This mismatch can be solved by the adoption of remote pair programming, as exemplified by the authors work at a startup (Zed). Pair programming provides the organic, synchronous, reciprocal interaction necessary to develop the sorts of relationships that remote firms currently lack.

2023-06-16 Faculty Regent Report, Morehead State University. Faculty Senate., Annie Adams

Faculty Senate Records

A report submitted by the Faculty Board of Regent member to the Faculty Senate on June 16, 2023.