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Full-Text Articles in Business

Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation, Arunesh Garg Oct 2013

Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation, Arunesh Garg

The South East Asian Journal of Management

The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorized into failure and no-failure groups on the basis of their service experience. Failure group constitutes those respondents who have experienced service recovery, and has been further divided into five sub-groups ranging from service recovery++ (service recovery better than expected) to service recovery- - (service recovery worse than expected). Service recovery paradox is examined by comparing service recovery++ group with no-failure group. The study shows evidence for existence of service recovery …

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What Factors Drive Job Seekers Attitude In Using E-Recruitment?, Ritzky Karina Brahmana, Rayenda Brahmana Oct 2013

What Factors Drive Job Seekers Attitude In Using E-Recruitment?, Ritzky Karina Brahmana, Rayenda Brahmana

The South East Asian Journal of Management

In a digital world, job seekers prefer to use e-recruitment for a vacancy searching. Thus, the explanation of the determinants of their attitude in using this technology is left unobserved. This article reports the result of a survey study on how users utilize e-recruitment to search for works. Three hundred eighty-five just-graduated undergraduate students answered questions regarding their intention of using the e-recruitment under Theory of Acceptance Model. We propose Perceived Usefulness, Perceived Ease of Use, and Perceived of Enjoyment as the determinants of the job seekers intention. Results showed that those three variables influence the decision making of job …

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Including Capabilities Of Local Actors In Regional Economic Development: Empirical Results Of Local Seaweed Industries In Sulawesi, Mark T. J. Vredegoor, Bartjan W. Pennink Oct 2013

Including Capabilities Of Local Actors In Regional Economic Development: Empirical Results Of Local Seaweed Industries In Sulawesi, Mark T. J. Vredegoor, Bartjan W. Pennink

The South East Asian Journal of Management

Stimson, et al. (2009) developed one of the most relevant and well known model for Regional Economic Development. This model covers the most important factors related to economic development question. However, this model excludes the social components of development. Local community should be included in terms of the development of a region. This paper introduced to the Stimson model “Skills” and “Knowledge” at the individual level for local actors indicating the capabilities at the individual level and introduced “Human Coordination” for the capabilities at the collective level. In our empirical research we looked at the Indonesian seaweed market with a …

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Examining Key Drivers Of Customer Delight In A Hotel Experience: A Cross-Cultural Perspective, Edwin Torres, Xiaoxiao Fu, Xinran Lehto Oct 2013

Examining Key Drivers Of Customer Delight In A Hotel Experience: A Cross-Cultural Perspective, Edwin Torres, Xiaoxiao Fu, Xinran Lehto

Rosen Faculty Scholarship and Creative Works

Welcoming all guests is the calling shared by those who work in the hotel industry. Everyday hoteliers strive to provide a service of excellence to all of those who visit. This can be somewhat of a complex endeavor, as hotels receive guests from different nationalities and cultures. Previous research in the area of customer delight has revealed some of the factors that define and drive the customer delight experience. Despite the emerging literature on the subject, the question remains: are guest from different cultures likely to be delighted by different things? In the present study, the researchers conducted extensive semi-structured …

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2013-October-29-Bishop Induction, University Marketing And Communication, East Tennessee State University Oct 2013

2013-October-29-Bishop Induction, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

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Retirement Planning -- Start Early, Steven D. Dolvin Oct 2013

Retirement Planning -- Start Early, Steven D. Dolvin

All Chapters

Many people are not prepared for retirement. Older workers do not have enough money saved, and younger workers are not starting soon enough. See some survey results here, WSJ. You should also take the quiz to see where you stand.

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Lu Receives Higher Learning Commission Approval For Rn-Bsn Program, Lindenwood University Oct 2013

Lu Receives Higher Learning Commission Approval For Rn-Bsn Program, Lindenwood University

Archived Lindenwood Press Releases

No abstract provided.

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Order On Motion To Compel Arbitration (Fulton County School District), Melvin K. Westmoreland Oct 2013

Order On Motion To Compel Arbitration (Fulton County School District), Melvin K. Westmoreland

Superior Court of Fulton County: Metro Atlanta Business Case Division Opinions

No abstract provided.

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How Do Firms Become Different? A Dynamic Model, Matthew Selove Oct 2013

How Do Firms Become Different? A Dynamic Model, Matthew Selove

Business Faculty Articles and Research

This paper presents a dynamic investment game in which firms that are initially identical develop assets that are specialized to different market segments. The model assumes that there are increasing returns to investment in a segment, for example, as a result of word-of-mouth or learning curve effects. I derive three key results: (1) Under certain conditions there is a unique equilibrium in which firms that are only slightly different focus all of their investment in different segments, causing small random differences to expand into large permanent differences. (2) If, on the other hand, sufficiently large random shocks are possible, firms …

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The Impact Of Having Fewer Accounting Firms In The Auditing Profession–A Work In Process, Benjamin V. Titera, Dr. Jeff Wilks Oct 2013

The Impact Of Having Fewer Accounting Firms In The Auditing Profession–A Work In Process, Benjamin V. Titera, Dr. Jeff Wilks

Journal of Undergraduate Research

As time moves on, the number of accounting firms has decreased and the lengths of the remaining firm’s names have increased. Firms such as Arthur Anderson, Coopers & Lybrand, Price Waterhouse, Touche Ross, KPMG, Ernst & Young, Peat Marwick International, Klynveld Main Goerdeler, and Laventhol & Horwath have either evolved or disappeared. Ten years ago, it was the Big 8, by 1993, it was the Big 6, in 2001, it was the Big 5, and today it is the Big 4.

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The Art Of Profitable Service Recovery: A Strategic Model, Aaron R. Brough, Dr. Kristen Detienne Oct 2013

The Art Of Profitable Service Recovery: A Strategic Model, Aaron R. Brough, Dr. Kristen Detienne

Journal of Undergraduate Research

Disappointed customers are less likely to continue doing business with a firm and more likely to drive other customers away. Obviously, such actions can be costly for companies. Service recovery may be defined as any actions a company undertakes in order to mitigate the damaging effects of service failure. Successful service recovery restores, and occasiona lly elevates, prefailure levels of customer satisfaction and loyalty. The following two pages summarize an honors thesis that shows how companies can strategically design a profitable service recovery system. Although service recovery has been shown to increase profits in many instances, other research argues that …

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Efficacy Of The Small Corporate Offering Registration Program, Gee Gardner, Dr. James Brau Oct 2013

Efficacy Of The Small Corporate Offering Registration Program, Gee Gardner, Dr. James Brau

Journal of Undergraduate Research

Our research involved a study on SCOR (Small Corporate Offering Registrations) and what factors contributed to their success in raising capital. My primary responsibility has been that of collecting the data from the State Securities Divisions. The State keeps disclosure documents on all SCOR offerings done within a certain range of time. From these disclosure documents I put together an Excel spreadsheet that contains the information that will be used to make our final analysis.

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Public, Private, And Would-Have-Beens, Bret Rasmussen, Dr. James C. Brau Oct 2013

Public, Private, And Would-Have-Beens, Bret Rasmussen, Dr. James C. Brau

Journal of Undergraduate Research

Initial Public Offerings, or IPO’s, were on a dramatic rise in the 1990’s. Management of companies were becoming overnight millionaires from completing an IPO. One cannot deny that going public can be a fiscally wise decision for those holding stock in the company. Though the personal rewards can be large, going public also provides much needed capital to a promising, high-growth company. But, a company does not need to go public in order to raise capital.

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An Empirical Experiment On Service Recovery Design, Marc Preston Bernhisel, Dr. Kristie Seawright Oct 2013

An Empirical Experiment On Service Recovery Design, Marc Preston Bernhisel, Dr. Kristie Seawright

Journal of Undergraduate Research

“Mistakes are an unavoidable feature of all human endeavor and thus also of service delivery” (Boshoff, 1997, p.110). Regardless of the efforts and precautions to avoid breakdowns and errors in service delivery, failures are bound to occur. Although failures will always occur, firms can avoid the cost of losing customers through service recovery. Zemke and Bell (1990) defined service recovery as a “thought-out, planned process for returning aggrieved customers to a state of satisfaction with the firm after a service or product has failed to live up to expectations” (p. 43).

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Regional Economic Development In The Bashkir Autonomous Republic: Liberty As Growth, H. Shane Hansen, Dr. Phillip J. Bryson Oct 2013

Regional Economic Development In The Bashkir Autonomous Republic: Liberty As Growth, H. Shane Hansen, Dr. Phillip J. Bryson

Journal of Undergraduate Research

A look at the economic development in the Bashkir Autonomous Republic of the Russian Federation provides an extremely interesting example of Russia’s transformation to a marketbased economy. While the Republic of Bashkortostan has accomplished great strides economically in modernization and exploiting natural resources since 1991, there remains ample room for improvement. Due to strong republic-wide nationalism, Soviet-style mentalities, weak judicial precedence, and limited foreign investment, the rate of economic development in Bashkortostan proceeds rather slowly. Each of the aforementioned factors has a detrimental affect on the overall liberty of the average citizen. Increasing the liberty of the people in the …

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Becoming A Business Connector: Mastering The Art Of Connecting With People, Natalie Sheffield Moss, Dr. Kristen Detienne Oct 2013

Becoming A Business Connector: Mastering The Art Of Connecting With People, Natalie Sheffield Moss, Dr. Kristen Detienne

Journal of Undergraduate Research

Business Connectors make things happen by knowing all the right people and all the right social connections. Connectors are geniuses at forming relationships, maintaining relationships, and reaping the benefits of relationships with other people. Companies with Connectors garner economic benefits as these gifted individuals use their art of connection to gain valuable industry information, to make strategic sells and to get direction in product development. The business world often overlooks the economic value of forming relationships; yet, continued and strategic business relationships drive company growth. Companies are economically benefited by managers and executives who master the art of connecting with …

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Global Influence Of National Accounting Standards, Kyle T. Welch, Dr. Kay Stice Oct 2013

Global Influence Of National Accounting Standards, Kyle T. Welch, Dr. Kay Stice

Journal of Undergraduate Research

The project objective is to observe the international accounting standards community responses to the recent Enron and Anderson collapse.

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Bankruptcy In Utah, Ryan Wilson, Rebecca Wilson, Dr. Ned Hill Oct 2013

Bankruptcy In Utah, Ryan Wilson, Rebecca Wilson, Dr. Ned Hill

Journal of Undergraduate Research

In this study, we analyzed 100 randomly selected Chapter 7 and Chapter 13 bankruptcy cases filed in 2002 in the U.S. Bankruptcy Court of Utah. In addition to these cases, we personally interviewed five local bankruptcy attorneys and court officers addressing the issue of Utah’s high bankruptcy rate. We also researched national statistics and other previous research with the purpose of identifying who in Utah is filing for bankruptcy and what factors are leading to these bankruptcies.

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Insider Trading In Taiwan, Gabby Hsin-Yo Wang, Dr. Michael J. Pinegar Oct 2013

Insider Trading In Taiwan, Gabby Hsin-Yo Wang, Dr. Michael J. Pinegar

Journal of Undergraduate Research

Insider trading has been a much-rumored phenomenon in Taiwan. In a newspaper article headlined Bitter Fruit of Stock Investment, the author states, “…Taiwan has a stock market culture which is — on the surface at least — quite egalitarian in its nature. Insider trading? Everyone is doing it.” Ironically, very little government action has been taken to track down insider traders, and the academia has been reluctant to search for evidence of insider trading in Taiwan in fear that such a sensitive research would result in serious ramifications.

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The Impact Of Having Fewer Accounting Firms In The Auditing Profession–A Work In Process, Benjamin V. Titera, Dr. Jeff Wilks Oct 2013

The Impact Of Having Fewer Accounting Firms In The Auditing Profession–A Work In Process, Benjamin V. Titera, Dr. Jeff Wilks

Journal of Undergraduate Research

As time moves on, the number of accounting firms has decreased and the lengths of the remaining firm’s names have increased. Firms such as Arthur Anderson, Coopers & Lybrand, Price Waterhouse, Touche Ross, KPMG, Ernst & Young, Peat Marwick International, Klynveld Main Goerdeler, and Laventhol & Horwath have either evolved or disappeared. Ten years ago, it was the Big 8, by 1993, it was the Big 6, in 2001, it was the Big 5, and today it is the Big 4.

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Will The New “Aggregate Estimate” Method Affect The Fica Tax Liability Of Restaurants?, Terry Jackson, Dr. Ron Worsham Oct 2013

Will The New “Aggregate Estimate” Method Affect The Fica Tax Liability Of Restaurants?, Terry Jackson, Dr. Ron Worsham

Journal of Undergraduate Research

In the past year, a landmark Supreme Court decision changed the way restaurants calculate social security taxes related to employee tips. In the case of the United States v. Fior D’Italia, Inc. [2002-1 USTC ¶50,459], the Supreme Court ruled against Fior D’ Italia, Inc. by concluding that the IRS properly computed their social security tax liability, even though the IRS utilized a new “aggregate estimate” method. This new aggregate estimate method puts restaurants at risk of paying higher social security taxes. From examining data of restaurants in the Salt Lake area, there is no conclusive evidence that this ruling has …

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Accounting Fraud: Case Studies That Prepare Business Students To Defend Themselves From Unethical Colleagues, Stephen P. Hunt, Dr. Steve Albrecht Oct 2013

Accounting Fraud: Case Studies That Prepare Business Students To Defend Themselves From Unethical Colleagues, Stephen P. Hunt, Dr. Steve Albrecht

Journal of Undergraduate Research

Most business students will eventually work with an unethical colleague whose schemes must ultimately crumble. The unethical person could drag his coworkers and his company down with him. We must prepare today’s business students (tomorrow’s executives) to save their own names and rescue their companie s when that day comes.

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Managers Use Of Fas No. 115 For Investment Securities To Manipulate Earnings, Jacob Given, Dr. T. Jeff Wilks Oct 2013

Managers Use Of Fas No. 115 For Investment Securities To Manipulate Earnings, Jacob Given, Dr. T. Jeff Wilks

Journal of Undergraduate Research

The United States is currently facing a perceived crisis in our financial reporting system. In recent years, a large increase in the number of financial frauds reported and subsequent business failures have led to concerns in both the public and private sectors as to the legitimacy of corporations published financial statements. These concerns have led to new regulations from regulatory agencies and oversight boards as well as legislation from the US Congress. The substance of these new regulations and legislation focus on the need for management, investors, regulators and auditors to become more involved in preventing and detecting financial statement …

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Nonverbal Cues Auditors Can Use To Detect Deceit, Brandon B. Buhler, Dr. W. Jeff Wilks Oct 2013

Nonverbal Cues Auditors Can Use To Detect Deceit, Brandon B. Buhler, Dr. W. Jeff Wilks

Journal of Undergraduate Research

Over the past few years, investors in Corporate America have witnessed a rise in financial fraud. With escalating frauds in the business world, investors are more determined to gain assurance from the auditors of the financial statements. The Sarbanes-Oxley Act of 2002 also increased legislative pressures on auditors to detect fraud.

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2013-October-28-Cornet Recital, University Marketing And Communication, East Tennessee State University Oct 2013

2013-October-28-Cornet Recital, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

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2013-October-28-Alumni Tea, University Marketing And Communication, East Tennessee State University Oct 2013

2013-October-28-Alumni Tea, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

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Assessing The Fraud Risk Assessment: How Audit Firms Are Applying The Recommendations In Sas 99, Jacob Given, Dr. T. Jeff Wilks Oct 2013

Assessing The Fraud Risk Assessment: How Audit Firms Are Applying The Recommendations In Sas 99, Jacob Given, Dr. T. Jeff Wilks

Journal of Undergraduate Research

The United States is currently facing a perceived crisis in our financial reporting system. In recent years, a large increase in the number of financial frauds reported and subsequent business failures have led to concerns in both the public and private sectors as to the legitimacy of corporations published financial statements. These concerns have led to new regulations from regulatory agencies and oversight boards as well as legislation from the US Congress. The substance of these new regulations and legislation focus on the need for management, investors, regulators and auditors to become more involved in preventing and detecting financial statement …

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Brigham Young University Marriott School International Management Society Chapter Support System, Patrick Tedjamulia, Dr. Tadd Brinkhoff Oct 2013

Brigham Young University Marriott School International Management Society Chapter Support System, Patrick Tedjamulia, Dr. Tadd Brinkhoff

Journal of Undergraduate Research

The BYU Management Society has the potential to change the world. It has over 6,000 members in over 40 U.S. cities and 18 countries. Its members include BYU grads and other professionals seeking continued education, career development, and professional advancement.

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The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen Oct 2013

The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen

Journal of Undergraduate Research

My study provided the research for my honors thesis. The thesis discusses and develops the Theory of Conscious Alignment (TCA). The theory states that leaders and managers who consciously mold the strategy and culture of their organizations, and align the two intangible elements, will be much more effective. By aligning these two critical elements, the ongoing project work of the organization will also be aligned with them both, and the espoused strategic objectives and initiatives will be accomplished.

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Defining The Construct “Quality Of Management”: Helping Investors And Businesses Allocate Capital, Ammon D. Spiller, Dr. Timothy Gardner Oct 2013

Defining The Construct “Quality Of Management”: Helping Investors And Businesses Allocate Capital, Ammon D. Spiller, Dr. Timothy Gardner

Journal of Undergraduate Research

With fraud and public distrust slashing companies’ value on the stock market, more American investors are relying less on financial data and more on the non- financial aspects of possible investments when making investment decisions. “Quality of management” has floated to the top as one the most important non- financial criterion used by today’s investment firms to evaluate a company’s value. Despite the wealth of research emphasizing the effect the quality of management has on investor confidence and stock price, little or no research makes the effort to define exactly what “quality of management” means. The goal of my research …

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