Business Commons^™

Faktorët Që Influencojnë Kënaqësinë Klientore Në Sektorin E Hotelierisë, Leoranda Arapi

Theses and Dissertations

Hulumtimi i realizuar në kuadër të punimit të diplomës kishte si objektiv përcaktimin e faktorëve te shërbimeve hoteliere të cilët janë vlerësuar nga klientët e anketuar. Vlerësimet e dhëna ofrojnë orientime drejt kaheve dhe pikave ku kualiteti i shërbimeve përkon me nevojat dhe preferencat e klientëve. Metodologjia e përdorur në këtë hulumtim është analizimi i pyetësorëve, shqyrtimi literaturës, vrojtimi direkt dhe metodat krahasuese. Objektivi kryesor i pyetësorëve të shpërndarë është për të kuptuar nevojat, të mbledhur opinionet dhe komentet e klientëve mysafireve, si dhe më e rëndësishmja, për të vlerësuar ata se sa janë të kënaqur me shërbimet e ofruara. …

Paper 1: Work After Service: Developing Workforce Readiness And Veteran Talent For The Future, Deborah A. Bradbard, Nicholas Armstrong, Rosalinda Maury

Institute for Veterans and Military Families

This paper covers several related topics such as: Understanding how the concept of workforce readiness applies to transitioning service members and veterans; examining interactions between career preferences, job matching, performance, and retention; exploring the links between financial readiness, spouse employment, and workforce readiness; and employer perspectives on workforce readiness and key factors and practices that influence retention and job satisfaction among veteran employees.

Quo Vadis?......., Leveric T. Ng, Vincent Festin

Graduate School of Business Publications

No abstract provided.

Heart In Accounting (Accounting Department Newsletter, 1), Jack Welch College Of Business

News, Magazines and Reports

Eunsup Daniel Shim, Ph.D. Chair of Accounting and Information Systems, presents the inaugural issue of Heart in Accounting.

2016-February-01-Sports Have Always Been Part Of Garrett Tumlin’S Life., University Marketing And Communications, Est Tennessee State University

ETSU News

No abstract provided.

2016-February-01-Newest Roan Scholars, University Marketing And Communications, Est Tennessee State University

ETSU News

No abstract provided.

An Analysis Of Technological Features Enabled Management Of Information Facets, Jim Samuel

Dissertations, Theses, and Capstone Projects

Information age and big-data phenomena have created numerous and complex challenges in the form increasing information overload, information uncertainty and equivocality of information. Amidst this unparalleled deluge, it has become critical for organizations to optimize their information management efforts. Simultaneously, the growth of intelligent technologies has presented new opportunities for the use of technology-enabled features to process, comprehend and address informational challenges in meaningful ways. Past research has prioritized the importance of managing equivocality over other information facets. Equivocality of information, given its inherent and often conflictive multiplicity of meaning, can lead to significant loss of decision quality. Therefore the …

How Informative Is Floating Nav When Securities Trade Infrequently?, Kyle D. Allen, George D. Cashman, Drew B. Winters

Finance Faculty Research and Publications

We examine if a floating net asset value (NAV) increases the transparency of risk for investors. Using closed-income fixed income funds we find little evidence that a floating NAV helps investors better understand the value and risk of a fund when a fund's assets trade infrequently. This potentially informs the debate regarding the adoption of a floating NAV in the money market industry. Our results suggest that it is unlikely that the benefits of floating NAV will outweigh the costs.

Going For The Gold: The Economics Of The Olympics, Victor Matheson, Robert Baade

Economics Department Working Papers

In this paper, we explore the costs and benefits of hosting the Olympic Games. On the cost side, there are three major categories: general infrastructure such as transportation and housing to accommodate athletes and fans; specific sports infrastructure required for competition venues; and operational costs, including general administration as well as the opening and closing ceremony and security. Three major categories of benefits also exist: the short-run benefits of tourist spending during the Games; the long-run benefits or the "Olympic legacy" which might include improvements in infrastructure and increased trade, foreign investment, or tourism after the Games; and intangible benefits …

Does Transition Experience Improve Newcomer Performance? Evidence From The National Basketball Association, Joseph R. Radzevick

Management Faculty Publications

A substantial body of research has highlighted the effects of experience on individual performance in groups. However, the challenges individuals confront after moving between groups require the adoption of more finely grained categorizations of experience to understand how they will help or hinder performance in novel group environments. This article develops a distinct form of experience here termed transition experience to deal specifically with insights individuals accumulate as they shift membership between different groups and contrasts its impact with that of the frequently examined component of related task experience. Player movement data from the National Basketball Association is used to …

State Lotteries And The New American Dream, Jonathan D. Cohen

Occasional Papers

This paper analyzes state lotteries in the economic and cultural context of the late twentieth century. As access to traditional meritocratic advancement declined, many Americans perceived lotteries as new means of attaining increasingly elusive upward mobility. Their turn to lotteries was facilitated by grassroots coalitions as well as lottery advertisers who claimed lotteries as effective means of making money. The relationship of lotteries and social mobility reveals the full implications of lottery playing in the United States and the reasons this form of gambling has assumed new importance as providing access to the American Dream.

Conceptualisations Of The Consumer In Marketing Thought, Ann-Marie Kennedy, Gene R. Laczniak

Marketing Faculty Research and Publications

Purpose

This paper seeks to gain an understanding of how different consumer conceptualisations in marketing may lead to negative outcomes. Every profession has its grand vision. The guiding vision for most marketing professionals is customer orientation. Of course, reality is more complex and nuanced than a single unified vision. Organisations tout their consumer-centric marketing decisions, in that they use consumer research to make operational decisions about products, prices, distribution and the like. However, marketers’ treatment of consumers is often far from the customer’s best interests. It is proposed that by understanding the different conceptualisations of the consumer over time, we …

Phoning It In? Examining Pre-Employment Phone Interview Procedure In Higher Education, Paul J. Antonellis Jr., Danielle Flam

Management Faculty Publications

In the United States, the employment screening process for hiring full-time faculty in higher education involves the vetting of curricula vitae, phone interview(s), and/or campus visits (Cardeiro, 2010; Shively, Woodward, & Stanly, 1999). The purpose of this research was to examine the phone interview procedure at one institute of higher education, and from there, formulate a systematic phone interviewing procedure that could be put to use at this particular university.

After conducting a review of relevant literature, the researchers engaged in action research that utilized qualitative data of 10 participants who took part in the pre-interview, professional development intervention, and …

Taking Flight – February 2016 Edition, Georgia Southern University

College of Business: News & Publications

• Message from the Dean
• Alumni Spotlight – Bryant HoscH
• Online Programs Recognized in U.S. News & World Report
• MBAA Goes Fowl
• Student Appreciation
• Logistics & Supply Chain Management Receives Scholarship
• Veritiv Rep Speaks to Logistics Classes
• NRFSA Raises Money for A.S.H. Fund
• First Entrepreneur Night Held at City Campus
• BBRED Completes Candler County Target Industry and Occupational Analysis
• Statesboro Area SHRM and Georgia Southern SHRM Partner
• Annual Distinguished Forensic Accounting Lecturer
• Calling All College of Business Alumni – Support Phonathon

2016-February-01-Aynsley Porchak, University Marketing And Communications, Est Tennessee State University

ETSU News

No abstract provided.

Preparing Accounting Graduates For Digital Revolution: A Critical Review Of Information Technology Competencies And Skills Development, Gary Pan, Poh-Sun Seow

Research Collection School Of Accountancy

The pervasiveness of information technology (IT) in businesses has altered the nature and economies of accounting activities. In particular, the emergence of cloud computing, eXtensible Business Reporting Language, and business analytics in recent years have transformed the way companies report financial performance and make business decisions. As a consequence, there is a surge in demand for advanced IT skills among accounting professionals. In this research, we aim to review selected articles published between 2004 and 2014 based on selected search phrases. The outcome of the review may serve as an important input for current and future accounting curriculum revisions.

2016-February-01-Etsu To Offer Poetry Writing Workshop, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

An Evaluation Of The Standard Setting Performance Of The Fasb, Devon Rolleri

Dissertations, Theses, and Capstone Projects

This paper develops a framework for evaluating the effects of various organizational changes on the performance of a regulatory agency in standard setting. I apply this framework to examine whether numerous Financial Accounting Standards Board (FASB) modifications influence the performance of the Board during the standard setting process. These modifications include changes in FASB funding, voting, and Board member characteristics, particularly professional backgrounds and political affiliations. To analyze the performance of the Board, I follow the operations management literature to construct a set of variables that capture team effectiveness and managerial performance. A factor analysis on these variables produces three …

Review Of Land Capability Assessment For The Swan Valley, Peter Tille, Angela Stuart-Street

Resource management technical reports

Land capability review for the Swan Valley.

The land capability review of the Swan Valley examined and updated previous soil and capability studies done in the area, which are still considered highly relevant for the planning requirements of the Swan Valley. As a result we have updated information on the potential for irrigated agriculture in the Swan Valley which will guide decision-making in the future.

This review uses a modified version of a new approach to presenting information for land use planning, developed by DAFWA in the Mid West region.

The main findings of the review include:

• The alluvial terraces …

Getting Them There: Removing Barriers To The Cpa License, Michelle S. Freeman, Mark Steadman

ETSU Faculty Works

Article Excerpt: An intelligent student chooses to major in accounting. She persists through fraduation with a couble major in accounting and math and meets the 150-hour minimum education requirements…..

The Role Of Perceived Control In Customer Value Cocreation And Service Recovery Evaluation, Lin Guo, Sherry L. Lotz, Chuanyi Tang, Thomas W. Gruen

Marketing Faculty Publications

Treating customers as passive recipients of service recovery does not account for their naturally elevated desire for control following a service failure. Focusing on value cocreation by customers in service recovery, this study conceptualizes three types of customer perceived control in service recovery: process control, decision control, and information control. Using both a field study and a controlled experiment to test the conceptual model, this study reveals various ways service firms can engage customers in service recovery to enhance their service experience. The results show that customers are motivated to exert influence on and regain control over service recovery because …

Six Tax Reforms For 2016, Yee Loong Sum

Research Collection School Of Accountancy

Offers some fresh ideas on how to make Singapore more business-friendly and socially aware.

How Users Perceive And Respond To Security Messages: A Neurois Research Agenda And Empirical Study, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, David Eargle, Jeffrey Jenkins

Faculty Publications

Users are vital to the information security of organizations. In spite of technical safeguards, users make many critical security decisions. An example is users' responses to security messages—discrete communication designed to persuade users to either impair or improve their security status. Research shows that although users are highly susceptible to malicious messages (e.g., phishing attacks), they are highly resistant to protective messages such as security warnings. Research is therefore needed to better understand how users perceive and respond to security messages. In this article, we argue for the potential of NeuroIS—cognitive neuroscience applied to information system (IS)—to shed new light …

Samuel Slater And The Development Of Southern Worcester County, Massachusetts, Nicole C. Smith

Pell Scholars and Senior Theses

A written piece detailing the impact of Samuel Slater on the rural towns of Southern Worcester County Massachusetts.

Capstone Course On Facilitating Business Brainstorming In A Global Workplace, Edison Jun Hao Lim, Benjamin Gan

Research Collection School Of Computing and Information Systems

This paper describes our capstone team’s experience toward building a IT system for business brainstorming at work. The Canvas project aims to facilitate the Business Model Canvas exercise between employees at NEC Corporation. Traditional brainstorming meetings require employees to be in the same location, are hard to organize and are hard to archive. Our team, Rokoo, developed a web application that resolves these challenges by allowing global employees to brainstorm together on the same platform.

A Proactive Sampling Approach To Project Scheduling Under Uncertainty, Pradeep Varakantham, Na Fu, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

Uncertainty in activity durations is a key characteristic of many real world scheduling problems in manufacturing, logistics and project management. RCPSP/max with durational uncertainty is a general model that can be used to represent durational uncertainty in a wide variety of scheduling problems where there exist resource constraints. However, computing schedules or execution strategies for RCPSP/max with durational uncertainty is NP-hard and hence we focus on providing approximation methods in this paper. We pro- vide a principled approximation approach based on Sample Average Approximation (SAA) to compute proactive schedules for RCPSP/max with durational uncertainty. We further contribute an extension to …

Achieving Stable And Fair Profit Allocation With Minimum Subsidy In Collaborative Logistics, Lucas Agussurja, Hoong Chuin Lau, Shih-Fen Cheng

Research Collection School Of Computing and Information Systems

With the advent of e-commerce, logistics providers are faced with the challenge of handling fluctuating and sparsely distributed demand, which raises their operational costs significantly. As a result, horizontal cooperation are gaining momentum around the world. One of the major impediments, however, is the lack of stable and fair profit sharing mechanism. In this paper, we address this problem using the framework of computational cooperative games. We first present cooperative vehicle routing game as a model for collaborative logistics operations. Using the axioms of Shapley value as the conditions for fairness, we show that a stable, fair and budget balanced …

Online Spatio-Temporal Matching In Stochastic And Dynamic Domains, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet

Research Collection School Of Computing and Information Systems

Spatio-temporal matching of services to customers online is a problem that arises on a large scale in many domains associated with shared transportation (ex: taxis, ride sharing, super shuttles, etc.) and delivery services (ex: food, equipment, clothing, home fuel, etc.). A key characteristic of these problems is that matching of services to customers in one round has a direct impact on the matching of services to customers in the next round. For instance, in the case of taxis, in the second round taxis can only pick up customers closer to the drop off point of the customer from the first …

Online Advertising, Retail Platform Openness, And Long Tail Sellers, Jianqing Chen, Zhiling Guo

Research Collection School Of Computing and Information Systems

No abstract provided.

Option Return Predictability, Jie Cao, Han Bing, Qing Tong, Xintong Zhan

Research Collection Lee Kong Chian School Of Business

We show the cross-section of equity option returns can be predicted by a variety of underlying stock characteristics and firm fundamentals, including idiosyncratic volatility, past stock returns, profitability, cash holding, new share issuance, and dispersion of analyst forecasts. Such predictability is not mechanically inherited from the stock market because these variables do not significantly predict stock returns in our sample, and our results hold for delta-hedged calls and puts in the same directions. We document new option trading strategies that are profitable even after transaction costs. These profits are robust across different market conditions and subsamples. They cannot be explained …