Business Commons^™

Sustainable Practices In The Restaurant Industry: Review 2020-2025, Joel Reynolds

ICHRIE Research Reports

This review examines sustainability practices in the restaurant industry from 2020-2025, analyzing environmental, social, economic, and technological dimensions. Using a rigorous methodology including comprehensive database searches and thematic synthesis, we identified significant fragmentation across research streams and persistent gaps between theoretical frameworks and practical implementation. Our analysis reveals how contextual factors—including geographical location and restaurant segment—significantly influence sustainability approaches, challenging universal prescriptions. The review highlights critical methodological limitations in current research, particularly regarding measurement approaches, system boundaries, and ethical considerations of technological innovations. These findings provide a foundation for developing more integrated, context-sensitive sustainability frameworks for both researchers and practitioners.

Beyond Compliance: Investigating The Motivational Power Of Equality, Diversity And Inclusion (Edi) In European Hospitality, Alessandro Ferrazza Dr

ICHRIE Research Reports

The base concept of this study is to explore the interrelationship between Equality, Diversity and Inclusion (EDI) practices, employee motivation and performance within the European Hospitality Industry. The research aims to identify the barriers and facilitators that shape motivational synergies stimulating performance outcomes, particularly for underrepresented employee groups. The researcher employed a mixed-methods approach underpinned by a pragmatic interpretivist framework. The findings revealed that there is wide use of discriminatory practices, limited career progression and poor work-life balance which act as significant demotivators (Siu et al., 1997). The study also reconceptualises EDI not merely as a compliance requirement, but as …

Are We Truly Diverse: Investigating The Diversity In Hospitality And Tourism Faculty Within The United States, Michael D. Caligiuri, Abigail Foster, Phillip M. Jolly, Miranda Kitterlin

ICHRIE Research Reports

Both practice and research within the hospitality and tourism field have grown increasingly concerned with issues of diversity, equity, and inclusion (DEI). Yet while a significant and growing body of research has looked into the drivers and effects of representation in the workplace, very little has investigated the state of diversity in hospitality and tourism faculties. This is a serious oversight, as faculty diversity has been linked to a number of individual, organizational, and societal benefits. Drawing on an in-depth investigation of the racial/ethnic and gender makeup of 57 hospitality and tourism programs in the United States, our results indicate …

Imus Longganisa: A Cultural Heritage Food In Cavite, Marie A. Aquino, Dyan Loreine V. Lopez, Colleen Daphne U. Villanueva, Jimford U. Tabuyo

ICHRIE Research Reports

This study assessed the cultural heritage significance of Imus Longganisa, a traditional delicacy from Cavite, Philippines. Grounded in the cultural heritage preservation framework, the research examined the aesthetic, social, and historical dimensions of Imus Longganisa as perceived by the Imuseños. Utilized a quantitative evaluative design, the study employed purposive sampling of 291 respondents from Imus City, gathering data through validated online survey questionnaires using a 4-point likert scale. Analytical methods, including descriptive statistics and ANOVA, identified significant variations in perceptions based on demographics such as age, frequency of consumption, and budget. Findings revealed that respondents appreciated the aesthetic appeal of …

The Effect Of Customer Perception Of Service Failure And Recovery On Relationship Dissolution Behavior: Evidence In Airline Services, Jihyo Moon, Sang-Lin Han, Jong Won Lee

Asia Marketing Journal

Many previous studies have been conducted on service failure and recovery, but the existing preceding studies are mainly focused on positive behavioral intentions such as loyalty, word of mouth intention and recommendation intention. Therefore, there is relatively little interest in customers’ negative behavioral intentions.

In today’s society where SNS is very developed, customers’ complaints or retaliatory actions can be spread to other customers without time and space limitations, which can have a great negative impact on the company’s image. In this respect, it is a very important task for service companies to examine the impact of service failure and recovery …

The Effect Of National Brand Failure On Micro-National Image And Attitudes Toward Other Brands: The Moderating Role Of Ethnocentrism, Lingge Jia, Seong Do Cho

Asia Marketing Journal

This study examines the effect of failures by prominent Korean brands on Korea’s micro-level national image and other Korean brands among Chinese consumers, focusing on technological capability and design dimensions, and the moderating role of consumer ethnocentrism. Data was collected through surveys that presented scenarios of varying degrees of brand failures and analyzed using AMOS and Hayes Process Macro. Results reveal that typical brand failures negatively affect perceptions of Korea’s micro-national image, particularly in terms of technology capability and design. Additionally, higher levels of ethnocentrism amplify the negative effect of brand failures on the design dimensions of Korea’s image. However, …

Giving Locally Or Globally? How The Destination Of Corporate Charitable Donations Shapes Consumer Brand Preferences, Ohjin Kwon, Young Jee Han, Hakkyun Kim

Asia Marketing Journal

We investigate how the geographic destination of charitable corporate donations influences brand preferences. We predict and find that consumers demonstrate a stronger preference for brands that engage in domestic donations as opposed to those that contribute to foreign causes. Additionally, we find that the preference for domestic donations is more pronounced among consumers exhibiting higher levels of nationalism and lower levels of residential mobility. Our research findings offer managerial implications for tailoring CSR strategies to resonate with specific consumer segments. We provide insights for companies aiming to optimize the impact of their philanthropic endeavors.

Saving Face While Earning Rewards: Reward-Both Referral Programs More Effectively Elicit Referrals For Experiential Purchases Than Reward-Me Programs, Hyunkyu Jang, Raj Raghunathan

Asia Marketing Journal

Companies offer rewards when an existing customer invites a new customer to try their product, but the recipient of the reward varies depending on the type of referral program. In Reward-Me programs, only the recommending customer is rewarded, while in Reward-Both programs, both the recommender and the recipient who acts on the recommendation are rewarded. We examined whether purchase type (material vs. experiential) moderates the impact of a reward program on referral likelihood. The results reveal that purchase type does moderate referral likelihood across the two types of reward programs: for material purchases, referral likelihood does not differ between the …

Hedonic And Utilitarian Products For The 21St Century: Classification Of Modern Product Categories, Jin-A Choi, Sufyan M. Baksh, Hyuk Jun Cheong

Asia Marketing Journal

Consumer purchasing behavior varies according to the type of product being considered. Notably, these behavioral differences become more salient depending on whether a product fulfills a utilitarian function or offers hedonic gratification. The present study aims to develop a novel product classification model that categorizes contemporary goods and services based on the extent to which they possess hedonic or utilitarian value. Methodologically, the study employed a two-stage approach. In the first stage, to identify appropriate products for inclusion in the classification model, the researchers conducted focus group interviews, a comprehensive literature review, and an analysis of major retailers’ websites. In …

Customer Satisfaction And Shareholder Value In The Hospitality And Tourism Industry: The Moderating Role Of A Ceo’S Marketing Experience, Minchung Kim, Yonghee Kim

Asia Marketing Journal

Despite the long history of research examining the effects of firm-level customer satisfaction on shareholder value, the existing findings are mixed for the hospitality and tourism industry where customer satisfaction is particularly important for the success of firms. The inconsistent results require further examination of the shareholder value relevance of customer satisfaction. This study offers a comprehensive understanding of the topic by examining the effects of customer satisfaction not only on equity return but also equity risk, and identifying a key contingency. Using annual American Customer Satisfaction Index (ACSI) for publicly traded “restaurant”, “hotel”, and “airline” firms, this study finds …

Gender, Socioeconomic Status And Mental Health, Josh Jacob

Expo Student Presentations

2025 Fall Expo Poster Presentation

• Business, Finance & International Studies

Building Spiritual Resilience Through Generational Connections In Military Chapels, Dexter (Dj) Brock

Doctor of Strategic Leadership (DSL) Capstone Abstracts

This presentation, 'Building Spiritual Resilience Through Generational Connections in Military Chapels,' explores how intentional organizational design can turn generational divides into opportunities to strengthen faith communities. This research is based on qualitative ethnographic study of three Protestant chapel services—Traditional, Gospel, and Contemporary—to evaluate how different worship styles and cultural expectations affect engagement among retired military members (Baby Boomers and Gen X) and active-duty service members (Millennials and Gen Z). Using Senge’s (2006) systems thinking, Galbraith’s (2014) Star Model, and Schein and Schein’s (2016) organizational cultural framework, the study identified four essential pillars for building resilient chapels: valuing connections, fostering mentorship, …

2025 Campus Master Plan, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

The 2025 Morehead State University Campus Master Plan.

Employee Training Methods On Performance, Retention, And Career Growth In A Multi-Skilled Workforce And The Impact Of Emerging Technologies, Julia Bellis

Research Awards

This research paper examines how different types of employee training like on-the-job training, micro-credentials and formal course can affect performance, retention, and career growth in today’s multi-skilled workforce. Many businesses will invest lots of money into training but struggle to understand whether these programs actually improve employee skills or provide positive return on investment. The literature shows that each training method has strengths and weaknesses and that their effectiveness depends on what industry it is used in, the skills that are required, and the resources that the company has. New technologies like virtual reality and extended reality also are changing …

Human Resources: Knowledge Transfer And Ramp-Up Curves In Onboarding, Sela Reid

Research Awards

This paper defines and discusses the importance of knowledge transfer, onboarding content, mentorships, internships, on-the-job training (OJT), job satisfaction, high employee retention and low employee turnover, and job rotation. A new employee’s first few days at a new job can be frightening, embarrassing, and overwhelming. If a new employee is given a bad impression of the company within their first week, the new hire is left rethinking their job decision; and the company’s reputation is at stake for not fostering a welcoming organizational culture. New employees do not need to feel lost, unprepared, apprehensive, or lonely during their first few …

Exploring The Role Of Transformational Leadership In The Health And Growth Of Nazarene Churches In The Africa East Field, Warren W. Rogers Iii

PhD in Organizational Leadership

The transformational leadership model is associated with positive outcomes in the follower experience, as well as in educational, healthcare, and business sectors. There is limited research on the impact of transformational leadership on church health and growth (George & Sreedharan, 2023; Kouni et al., 2018; Rahmatulloh et al., 2023; Tian & Guo, 2024). The purpose of this general qualitative study was to explore how transformational leadership contributes to the health and growth of Nazarene churches in the Africa East Field (comprising Burundi, Ethiopia, Kenya, Rwanda, South Sudan, Tanzania, and Uganda). Eight pastoral leaders were interviewed to share their thoughts, perspectives, …

An Exploration Of How Internally Driven Faith Leaders Attribute Outcomes: A Qualitative Case Study., Evelyn Cardenas

PhD in Organizational Leadership

Control is a key factor for understanding behavior, decision-making, and leadership. Whereas locus of control (LOC) explores a person’s belief about how much influence they have over their life (Rotter, 1966), God control explores how much influence a person believes God has over their life (Welton et al., 1996). In the context of faith leaders, the topic of control is nuanced, as two entities cannot be in control simultaneously (Slatinsky et al., 2022). There is ample research on LOC, sense of control, and leadership. There is also extensive research on faith leaders. However, research exploring internally driven individuals and faith …

“Hay Que Darle Para Adelante”: Análisis De Los Impactos De La Infraestructura Migratoria E Inserción Laboral En Las Trayectorias E Imaginarios Futuros De Los Migrantes Senegaleses En Buenos Aires, Allison Gillman

Argentina: Social Movements and Human Rights

La reconfiguración global de las migraciones a partir de los años ‘90 y los inicios del siglo XXI transformaron las trayectorias de los migrantes en los países de la periferia colonial. La nueva necesidad de las personas de África occidental y subsahariana de perseguir nuevos caminos en América Latina —en vez de Europa o Estados Unidos— hizo que los migrantes enfrentaran un nuevo panorama migratorio. Esto se manifestó tanto en las barreras estructurales que canalizan a los migrantes senegaleses hacia la informalidad como en los trayectos y propósitos de la migración. Esta investigación propone analizar cómo los esquemas de informalidad …

Psychological Characteristics Of Board Secretaries And Information Disclosure Quality - An Empirical Analysis Based On The Questionnaire Survey And Interviews With Board Secretaries Of A-Share Listed Companies, Shuijun Dai

Dissertations and Theses Collection (Open Access)

The capital market functions fundamentally on the principles of information, and effective information disclosure acts as the cornerstone of its operation. At present, China's capital market is fully advancing the registration-based reform that is primarily focused on information disclosure. In this context, the secretary of the board of directors ("board secretary")—who serves as the legal officer tasked with overseeing information disclosure for A-share listed companies—plays a vital role in information release and transmission.

In the context of the comprehensive implementation of the registration system and establishment of an investor-oriented capital market, this study surveys over 400 board secretaries from A-share …

Women Leaders, Personality Traits, Leadership Self-Efficacy, And Leader Role Occupancy, Lisa M. Bragg

PhD in Organizational Leadership

The purpose of this quantitative, correlational study was to examine the relationships among personality traits (extraversion), leadership self-efficacy (LSE), and leader role occupancy (LRO). Grounded in trait theory and social-cognitive perspectives, the study examined whether (a) LSE related to LRO, (b) personality traits (extraversion) related to LRO, (c) personality traits (extraversion) related to LSE, and (d) LSE moderated the personality trait–LRO relationship. Participants completed the Big Five Inventory (John et al., 1991) and the Multidimensional Leadership Self-Efficacy Scale (Bobbio & Manganelli, 2009). The correlational methodology involved descriptive statistics, Pearson correlation, chi-square test of independence, one-way analysis of variance, and Hayes’ …

Cobm Adjunct Faculty Newsletter: Fall Ii, Ellen Ramsey

College of Business and Management Adjunct Faculty Newsletter

College of Business and Management Adjunct Faculty Newsletter: Fall II, Block C & D

Unraveling Equity: The Consequences Of Dismantling Dei Initiatives In Education., James D. Upshaw

2025 Fall Honors Capstones Projects - Archive

Recent political and institutional shifts have led to the dismantling of Diversity, Equity, and Inclusion (DEI) initiatives across schools and universities, raising concerns about how these changes affect both students and the future workforce. This research investigates how the removal of DEI programs influences student belonging, academic access, and long-term workforce diversity. Using a mixed-methods approach, the study combines qualitative interviews with professors and students and quantitative analysis of enrollment, retention, and diversity data from universities affected by DEI policy changes. Preliminary findings suggest that dismantling DEI initiatives leads to decreased student support, reduced faculty morale, and declining representation among …

Do Financial Concerns Make Workers Less Productive?, Dua Khowaja

2025 Fall Honors Capstones Projects - Archive

Financial stress does not just affect people’s finances; it can change the way individuals behave. This project asks whether short-term financial difficulty damages worker performance or if alleviating it improves focus and accuracy. Using data from a field experiment in rural India, this study examine how labor payment timing variability is related to workers' productivity and error rates. The study randomized payment dates across a sample of employees, so that employees paid early can be compared to employees paid on standard or later dates. It investigates whether subsidy of payments relieves stress and enhances task performance by minimizing stress, enhancing …

Fixed Income Fund Report, October 2025, Archway Investment Fund

Archway Investment Fund

No abstract provided.

Equity Fund Monthly Report, October 2025, Archway Investment Fund

Archway Investment Fund

No abstract provided.

The Intersection Of Managing, Leading, And Coaching: A New Discipline For Management Education, Maureen L. Mackenzie-Ruppel Ph.D., Phr, Capm, Icf-Pcc

Business: Faculty Presentations

Faculty must ensure that management education remains cutting edge and relevant to the needs of organizational leaders and to students’ academic and professional goals. This paper reports on a multi-phase research agenda that included in-depth interviews with the primary stakeholders of business education: (1) senior leaders/employers, (2) business faculty, and (3) MBA graduates who are now working professionals. The results report on potential benefits of integrating coaching skills, theories, and knowledge into management education.

Followership Theory In The Age Of Artificial Intelligence: A Phenomenological Study Of How The Integration Of Ai Into An Ai-Human Hybrid Cancer Research Team Affects Followership Characteristics, John F. Carrera

PhD in Organizational Leadership

Artificial intelligence (AI) is rapidly becoming part of cancer research teams, helping with data analysis, pattern recognition, and decision support. Although AI changes how work is completed, little is known about how AI changes how followers adapt when AI becomes part of the team. This study examined how AI influences followership characteristics within AIhuman hybrid cancer research teams. A qualitative phenomenological research design was used to explore the lived experiences of nine cancer research professionals who interacted with AI as part of their routine work. Semi-structured interviews were conducted, transcribed, and analyzed through multiple rounds of qualitative coding to find …

Venture Idea Memo Assignment, Ouafaa Hmaddi

Open Educational Resources

No abstract provided.

Availability Of Esg Rating Information And Voluntary Esg Disclosure: Evidence From Coverage Expansion Of Esg Rating Agency, Xuefan Peng

Dissertations and Theses Collection (Open Access)

I examine the effect of availability of ESG rating information on firms’ voluntary ESG disclosure practices. Thomson Reuters Asset4 expanded ESG rating coverage from Russell 1000 index to Russell 2000 index in 2017. Exploiting this exogenous shock of availability of ESG rating information in a difference-in-difference research design, I find that compared with Russell 1000 firms (i.e., control firms), Russell 2000 firms (i.e., treatment firms) are less likely to increase voluntary ESG disclosures. The effect is more pronounced for firms with higher disclosure costs, captured by higher level of firm complexity and lower level of digitalization, and less pronounced for …

Investigating Organisational Ethical Transgressions: A Middle Management Perspective, Belinda Kit Wah Boey

Dissertations and Theses Collection (Open Access)

This study questions how large-scale ethical transgressions persist within organisations by focusing on the pivotal yet underexamined role of middle managers. Positioned between senior leadership and frontline employees, middle managers often determine the trajectory of reported misconduct. By analysing their responses to ethical concerns raised by subordinates, the study seeks to illuminate the processes that sustain or interrupt organisational inaction.

Using grounded theory methodology, in-depth interviews were conducted with middle managers across diverse sectors. The analysis yields a typology of five distinct handling strategies: creative compliance, face-saving resolution, informal influence, formal escalation, and strategic withdrawal. …