Business Commons^™

Digital Strategies Senior Bank Executives In Mauritius Use To Improve Customer Service, Sailesh Sewpaul

Walden Dissertations and Doctoral Studies

Customers' use of digital banking has reshaped traditional banking, and senior level bank executives must know how to leverage this innovation to improve customer service to increase profitability. Using the technology acceptance model as the conceptual framework, the purpose of this multiple case study was to explore effective digital banking strategies that senior level executives used to improve customer service to increase profitability. The target population for this study included senior-level executives from 3 banks in Mauritius possessing successful development and implementation experience in digital banking strategies to improve customer service. Data were collected through semistructured interviews and organizational documents, …

Strategies Construction Managerial Leaders Use To Counteract Material Cost Overruns, Daniel John Van Der Kuyp

Walden Dissertations and Doctoral Studies

The project cost overruns instigated through the loss of construction materials lowers the profitability of each stakeholder significantly. The purpose of this single case study was to explore strategies managerial leaders of a large construction firm used to counteract material cost overruns successfully. The diffusion of innovation theory was the conceptual framework for this study. The target population consisted of 6 managerial leaders with experience in large construction projects adhering to waste management standards and industry certifications. Data were collected using semistructured interviews and review of company documentation. The data analysis approach involved the content analysis research method to interpret …

Successful Strategies To Engage Employees In The Workplace, Jan R. Youmans

Walden Dissertations and Doctoral Studies

Research revealed that 20% of American employees are not actively engaged in the workplace. Disengaged employees cost the U.S. economy billions of dollars annually in lost productivity. The purpose of this single case study was to explore strategies that small business managers of a privately-owned company used to maintain an engaged work force. The target population consisted of 4 small business managers from the same organization within Fairfax County, Virginia. Leader member exchange was the conceptual framework chosen for this study. Data were collected through semistructured interviews and review of company documents. Member checking was used to address the dependability …

The Role Of Customer Attitudes In Building The Reputation Of A Company Sponsoring Sport Events, Dong Jun Rew, Jin-Woo Kim, Yong-Chae Rhee

Teaching and Learning Faculty Publications

This study examines the relationship between sponsorship-fit and customer’s attitude toward the sponsorship, and explains the effect of customer’s attitude on the relationship between sponsorship-fit and firm reputation. Specifically, the effect of customer’s attitude is analyzed as mediator in the relationship between sponsorship-fit and customer-based firm reputation. Regression analysis and Partial Least Square Structural Equation Modeling (PLSSEM) are employed to test the research hypotheses. Empirical findings show the importance of sponsorship-fit affects change in customer attitude customer’s attitude mediates the relationship between sponsorship fit and firm reputation.

Custom Windows Patching Methodology - Comparative Analysis, Brent Michael Henderson

College of Graduate Studies: Theses & Dissertations

Windows Server Update Services has been a common mainstay among organizations with a heavy footprint of Windows operating systems since it was originally released as Software Update Services in 2002. While the product has grown in scope, the primary allure remains the same: WSUS offers organizations greater control over the patches that are released to their environment and saves bandwidth by allowing a centralized device to download and offer patches to internal clients rather than having each of those clients download the content they require from the Internet. Unfortunately, the product has a structural limitation in that it lacks the …

A Comparison Of Small And Large European Cities For Tourism: Implications For Strategic Marketing Communications, Sarah Noser

Honors Theses

The purpose of this thesis is to compare major and minor European cities based on their marketing mixes and creating the best marketing communication strategies for small municipalities. The secondary research completed for this report was done by reviewing dossiers, professional reports, newspaper articles, and scholarly and government websites, on the subject of travel trends and reasons to travel abroad. Next small and large cities were compared based on their price, product, place and promotion, which also included case studies comparing different sized cities from the same country to each other. A SWOT analysis was also conducted on the three …

A Collection Of Case Studies On Financial Accounting Concepts, Sarah Catherine Thornton

Honors Theses

This thesis is compiled of twelve case studies, each on a unique accounting concept. Each case study was analyzed in a group of two to four students, and each student completed a write-up answering the case questions and examining the proper accounting treatment for each issue in the case. Case topics included financial statement assembly and analysis, internal controls, inventories, leases, revenue recognition, deferred income taxes, and examinations of equity, among others. Each topic was considered using accounting knowledge learned during intermediate accounting classes at the University of Mississippi as well as the Financial Accounting Standards Board (FASB) Codification. The …

The Fundamentals Of Accounting: A Series Of Case Reports, Thomas W. Kemp

Honors Theses

I researched popular topics covering all aspects of Accountancy through a series of case reports. Each case report was different and provided a different focus. It begins with a case covering a full financial analysis of two similar companies, with my opinion of which was a better investment with an explanation. This case is broad, and focuses on different aspects of financial statements. It continues with a case devoted to income statement presentations with the Financial Accounting Standards Board (FASB) Codification serving as the basis of reasoning. I then delve into a case involving a chocolate manufacturer. I record journal …

Case Studies Of Financial Accounting Theories And Techniques, Walter D. Kearney Iii

Honors Theses

The following thesis contains twelve case studies that cover an array of accounting topics and theories. Each case presents some type of accounting problem in a real world setting that is followed by analysis. The reasoning behind each case is supplemented by findings from the Financial Accounting Standards Board Codification, topics covered in intermediate accounting, and/or findings from Excel exercises. Each case provides a deeper and more complete understanding of a unique accounting technique or situation. For each case, some type of confirming information or reference is included. Every chapter within the thesis is independent of all others.

An Introduction To Case Reports: The Fundamentals Of Accounting, William C. Kemp

Honors Theses

This document is a culmination of twelve case reports completed over the 2016-2017 school year under the direction of Dr. Victoria Dickinson. The cases were assigned in relation to the current topics covered in ACCY 303 and ACCY 304 and were prepared under GAAP and other generally accounting standards. Several cases were a set published by Cambridge Business Publishers, LLC and can be found online. Other cases were provided by Dr. Dickinson. Each case was a series of questions that related to a separate accounting topic, and information in each is not dependent on previous cases. Journal entries, ratios, financial …

The Fundamentals Of Accounting: A Series Of Case Reports, William Swede Umbach

Honors Theses

The Patterson School of Accountancy encourages students to participate in an internship before graduating. These internships occur in the spring of senior year which conflicts with the traditional schedule for completing a thesis. The Sally McDonnell Barksdale Honors College allows accounting students to enroll in this alternative thesis track led by Dr. Vicki Dickinson. Dr. D is the most passionate professor I have encountered in the accounting school and her class was the single most enriching course in all of my major studies. She led a comprehensive study of technical accounting using this set of cases while also setting us …

Integrated Solution For Financial Analysis Case Studies, Nicole Park

Honors Theses

I completed an internship in the summer of 2017 with the same company, so I have a fairly concrete concept of what my full-time role will entail, specifically which skills will be helpful to me on the job. One of my cases during the summer internship involved determining the impact of a city's fiscal policies and resource allocation on city departmental performances to inform future budgetary decisions. I was able to locate the city's budget documents (usually between 100 and 200 pages) and financial statements and quickly find the numbers my team needed since I was familiar with the format …

A Basic Understanding Of Accounting Principles: A Case-By-Case Study, Rachel Lee Prestwood

Honors Theses

To complete my thesis, the Patterson School of Accountancy and the Sally McDonnell Barksdale Honors college created a special class just for accounting majors to complete their theses on time. This thesis is a collection of case studies illustrating many topics in the study of accounting. Each case study covers a different topic including the revenue cycle, leases, fraud, inventory classification, and much more. Data is presented in financial statements, tables, and in reports. Instead of covering one topic, the topics examined are all topics/issues an accountant could face throughout their career. An accountant has many different faces: financial advisor, …

Analysis Of Accounting Practices Worldwide, Robert Mounger

Honors Theses

The following is made up of case studies that were completed over the course of a year. These cases were given by our thesis advisor, Dr. Dickinson. These case studies highlight critical topics regarding financial accounting practices around the world. Each case focused on different topics in order to create a complete analysis of the different practices that exist. When outside information was necessary, we often referred to textbooks, academic journals, and the accounting codification database. These cases were designed to show an overall broad knowledge of the accounting profession as well as capture the critical details of the day …

Managing Organizational Learning Ambidexterity: An Exploratory Study Of Australian Large Service Organizations, Agung N. L. I. Fahrudi

Theses: Doctorates and Masters

Organizational ambidexterity is about developing necessary organizational capabilities to compete in new and changing markets that enable organizations to survive in the face of dynamic external environments. It is about finding a balance between exploring new knowledge and exploiting existing knowledge or capabilities. The research on ambidexterity has offered different mechanisms for pursuing ambidexterity, and has highlighted the pivotal role of organizations’ senior teams and leadership behaviors in balancing the conflicting demands of exploration and exploitation. Research has also shown that no universal best practices should be sought to resolve the dilemma but instead leaders need to understand the situational …

2018 Funding Model For Public Universities, Commonwealth Of Kentucky. Council Of Postsecondary Education.

Faculty Senate Records

Funding Model for Public Universities issued by the Kentucky Legislature's Council on Postsecondary Education in 2018.

A Case By Case Analysis Of Fasb And Its Public Accounting Application, Ethan E. Holmes

Honors Theses

The following compilation of cases explore the intricacies of public accounting by simulating real life situations and problems that arise when using and applying the commonly accepted public accounting concepts and regulation. Using prompts for each case that were provided by Dr. Victoria Dickinson, Ph.D., CPA, of the Patterson School of Accountancy, I applied my knowledge of accounting concepts along with supplementation from the Federal Accounting Standards Board's (FASB) Codification to interoperate, draw conclusions about, and give opinions on each case.

Atmospherics As A Marketing Tool: The Influence Of The Student Union Dining Atmosphere And Service On Students' Attitudes And Actions, Grayson Beau Huber

Honors Theses

Atmospherics have been a focus of marketing research for decades following the research of Kotler (1971). Atmospherics research has revolved mostly around retail settings, with some research focusing on dining settings for consumers. Visual, aural, olfactory, and tactile factors of atmospherics have been studied in order to provide the best customer experience. Positive atmospherics also can relate to future buying habits. This study focuses on the topic of dining atmospherics on a college campus. The purpose of this research was to analyze any changes in students' opinions following the renovation of an on-campus dining option. A survey was available to …

Dilemmas In The Accounting World: A Case-By-Case Solution Series, Guy Thornton

Honors Theses

This paper is a collection of case studies performed with different real-world numbers from various companies whose names have been changed for confidentiality reasons. The different cases examine financial statements from these companies, and each case has a different topic of accounting to examine and answer questions about. The only outside source I used to answer these questions came from the FASB Codification. While most of the answers are correct, some may be just opinionated based on the research I did with the Codification and outside knowledge from the classroom. I am thankful for the opportunity I had to work …

The Study Of Key Accounting Principles On A Case-By-Case Basis, Jennifer Clara Lyons

Honors Theses

The following are solutions to a series of case studies highlighting the key concepts of financial reporting in accounting. The cases were completed in fulfillment of the requirements for honors ACCY 420 course at the University of Mississippi for both the fall and spring semesters of the 2016/2017 academic school year. Each case focused on a different area of financial reporting within a company, or companies within the same industry. Each case contained a problem set requiring an understanding of accounting concepts, analysis of financial stability, mathematical calculations, and preparation of journal entries and financial statements.

Financial Reporting: The Application Of Professional Development And Research, Jordan Pendergraft

Honors Theses

This paper serves as a compilation of the case studies assigned by Dr. Victoria Dickinson throughout the Professional Research and Development Thesis Program. Each of the twelve studies contained within this thesis present a different topic or problem concerning accounting standards or the application of financial reporting. In addition, this report demonstrates the application of accounting studies to real-world scenarios, thus integrating various fields, such as risk assessment, investments, finance, and accounting. Additionally, this course and continuous research assignment promoted teamwork and classroom collaboration, as the studies were assigned to task groups. Through the use of repetitive group projects, students …

Financial Reporting: The Application Of The Accounting Standards Codification, Katherine Camilleri

Honors Theses

The following presents a series of case studies in various areas of financial reporting. The purpose of these case studies is to further understand the concepts found in the Accounting Standards Codification and see how they can be applied in the real world. Each study focused on a different area of financial accounting and the appropriate ways to account for transactions in a company's four financial statements: the Income Statement, the Statement of Changes in Stockholders' Equity, the Balance Sheet, and the Statement of Cash Flows. To understand the situations and transactions each case study presented, I called upon the …

A Compilation Of Analyses Of Financial Reporting, Kellie A. Shannon

Honors Theses

The purpose of this paper is to explore financial reporting topics through twelve separate case studies. The following cases were completed over the course of a year in the independent study class Accy 420. The case studies provided the opportunity to explore accounting topics beyond the journal entries typically taught in accounting classes. In-class discussions and the Financial Accounting Standards Board (FASB) Accounting Standards Codification guided the development of the solutions to the twelve cases. For each case, I learned the applicable FASB guidance and the theory behind the appropriate accounting treatment. The case studies allowed me to explore topics …

Alternative Accounting Thesis: Special Topics, Kenneth Starling

Honors Theses

The following case studies represent the end result of my Accounting 420 class. The Patterson School of Accountancy provided an alternative thesis route that involved speakers from recruiters and case studies. While this thesis is the physical output on my year long course, the case studies do not close to encapsulating everything I learned in Dr. Dickinson's alternative thesis course. I was able to completely delve into the accounting topics. The loose structure of assignment allowed my classmates and myself to understand the cases much more completely as there were multiple approaches available.

A Quantitative And Analytical Study Of Accounting Principles, Logan Racine

Honors Theses

This thesis is dedicated to my dear parents, Todd and Kristen Racine, who have passionately devoted their lives to the education and betterment of our youth. Their work continues to inspire thousands of students, and I am just one of them. I would not be the student, friend, or man I have become today without them.

Concepts Of Accounting: A Case Study Compilation, Mary Elizabeth Gentry

Honors Theses

Over the course of two semesters, I was assigned various cases to complete. Each case examines issues in financial accounting. The subject of each case varies. By working through each case, I was able to apply my accounting knowledge learned in other classes. I was required to create financial statements, research the FASB codifications, and think critically about accounting practices. Additionally, I worked in small groups with my peers to research and complete each case. To complete each case, our group used our combined accounting knowledge, texts from other classes, and the FASB codification to work through the given questions. …

An Analysis Of Managerial Accounting And Corporate Reporting Practices, Matthew Mcinnis

Honors Theses

This paper explores topics including financial accounting, financial reporting, FASB guidance, managerial accounting, and more. The paper is broken into twelve sections (cases) which are independent from one another. The topics are discussed using fictitious and real-world example companies and financial data. Development of analytical skills, technical proficiency, and an improved approach to a wide range of accounting problems were among the goals of this work and the class in which it was conducted. These goals were achieved by repeated guided analysis that followed the pace of the accounting education offered in the main courses in the Accountancy curriculum; the …

Becoming A Decolonial Feminist Ethnographer: Addressing The Complexities Of Positionality And Representation, Jennifer Manning

Articles

Abstract Organisation and management scholars are often preoccupied with developing, refining and advancing knowledge, and in so doing, the empirical process through which knowledge is advanced can be ignored together with the impact this process can have on participants and scholars. This article draws attention to how management scholars might negotiate the complexities of positionality and representation through an illustrative case: my experience of becoming a decolonial feminist ethnographer. Drawing upon my doctoral research, I share the experience of my ethnographic journey to become a decolonial feminist ethnographer. Developing a decolonial feminist approach to ethnography enabled me to identify positionality …

Informing Quality In Emergency Care: Understanding Patient Experiences, Esmat Swallmeh, Vivienne Byers, Amr Arisha

Articles

Purpose: Assessing performance and quality in healthcare organisations is moving from focussing solely on clinical care measurement to considering the patient experience as critical. Much patient experience research is quantitative and survey based. The purpose of this paper is to report a qualitative study gathering in-depth data in an emergency department (ED).

Design/methodology/approach: The authors used empirical data from seven focus groups to understand patient experience as participants progressed through a major teaching hospital in an Ireland ED. A convenience sampling technique was used, and 42 participants were invited to share their perceptions and outline key factors affecting their journey. …

Factors Associated With Prolonged Length Of Stay For Elective Hepatobiliary And Neurosurgery Patients: A Retrospective Medical Record Review, Siu Yin Lee, Soo-Hoon Lee, Jenny H.H. Tan, Howard S.L. Foo, Phillip H. Phan, Alfred W.C. Kow, Sein Lwin, Penelope M.Y. Seah, Siti Zubaidah Mordiffi

Management Faculty Publications

Background: Patients with prolonged length of hospital stay (LOS) not only increase their risks of nosocomial infections but also deny other patients access to inpatient care. Hepatobiliary (HPB) malignancies have some of highest incidences in East and Southeast Asia and the management of patients undergoing HPB surgeries have yet to be standardized. With improved neurosurgery techniques for intracranial aneurysms and tumors, neurosurgeries (NS) can be expected to increase. Elective surgeries account for far more operations than emergencies surgeries. Thus, with potentially increased numbers of elective HPB and NS, this study seeks to explore perioperative factors associated with prolonged LOS for …