Business Commons^™

No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker

Librarian Publications

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.

Is American Retail At A Historic Tipping Point?, Violetta Torres-Baron

Capstones

There’s a transformation happening in the American economy as consumers increasingly buy things online and e-commerce approaches 10% of all US retail sales with Amazon leading the way. Now, nearly everyone knows that Amazon is one of the hottest stocks on Wall Street right now given its impressive gains year after year. With its technological sophistication and ability to know it’s customers in ways never seen before, many retailers fear the “death by Amazon” as the company moves into different sectors and diversifies its product offerings – but is this is a bonafide fear for the retail sector? The big-box …

1897 - Decisions Of The Department Of Interior And General Land Office From July 1, 1896 To June 30, 1897

US Government Legislation and Statutes

A compilation of the decisions of the Department of Interior and General Land Office concerning the administration of the United States public land laws.

1899 - Decisions Of Department Of Interior And General Land Office From January 1899 To June 30, 1899

US Government Legislation and Statutes

A compilation of the decisions of the Department of Interior and General Land Office concerning the administration of the United States public land laws.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Minutes & Agendas

No abstract provided.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Minutes & Agendas

No abstract provided.

Impacts Of Globalization: Educational Reforms Shifts The Public Into A Recurrent Devalued Socioeconomic Era For Minorities, Jacqulyn Washington

Master's Theses

This article delves into the breakdown of the impact globalization have on the success of minorities in urban centers. While expanding on the many factors that contribute to the success of minorities, it informs the reader how education, being a huge indicator of success, has been underserved to the poor and minorities. Lacking many resources, this blockage has been further strained through the local government, multinational corporations, educational reforms, and Translocal politics.

A Discourse Analysis Of Diversity And Inclusion Terminology In The High-Tech Industry, Michelle Nader

Master's Theses

The field of Diversity and Inclusion is a growing interest within the High-Tech industry, particularly within the San Francisco Bay Area of California. To combat misconceptions of Diversity and Inclusion, this thesis aims to define and analyze the language used at 20 companies in the High-Tech sector. The trends, nuances, and practices of how companies use language in their programming and data dictates the direction of the company. This thesis investigates the underlying complexities of where Diversity and Inclusion is within the industry today and goals for the future. Findings from this research suggest that companies can strengthen their Diversity …

An Exploratory Study Of Acculturation Experiences Of Graduate Student Immigrants At The University Of San Francisco, Courtney Lamar

Master's Theses

This study explores the shared challenges during the acculturation process of graduate student immigrants pursuing higher education in the United States. 13 graduate student immigrants at the University of San Francisco discuss their experiences of cultural adjustment into U.S. culture. Through qualitative interviews and thematic analysis, this study seeks to understand the acculturation experiences of graduate student immigrants in the San Francisco Bay Area of the United States. This analysis is based on the individual-level experience examining attitudes and acculturation strategies in the dominant society. Analysis, possibly policy implication for institutions of higher education, and possible directions for future research …

The Changing Face Of Pester Power, Margaret-Anne Lawlor

Articles

No abstract provided.

Recruiting Process: The Decision Is Now, Joshua Michels

Sport Management Undergraduate

The college athletic recruiting process is one cluttered with many different factors. Studies have analyzed institutional and social factors impacting a prospective student-athletes’ recruitment process. However, little research has explored recruiting from an athlete’s perspective on how they make their college decision. This study aimed to investigate the most influential factors in a Division III student-athlete’s college decision based on the college recruiting process. The purpose of conducting this research is to highlight and identify the factors that student athletes consider in regards to their recruiting process, and the school they later choose to attend and continue their athletic careers. …

A Foundation For Coaching Success: Coaching Philosophies In Youth Sport, Zack Sharrow

Sport Management Undergraduate

No abstract provided.

Influences On The Formation Of Coach-Athlete Relationships, Anthony Rinaldo

Sport Management Undergraduate

For a team to be successful, coaches and players need to have a good relationship. Without this relationship there can be tension within the team that hinders success. The many factors that impact the formation of these relationships depend on both the coach and the athlete. From the data it shows that the athletes that were part of the sample, their motivation and other factors were affected by the poor relationships that were built. If there can be information on what affects the relationship, future coaches and athletic directors can use this information to their advantage.

Exploring Sport Related Sexual Assault On Twitter, Riley O'Brien

Sport Management Undergraduate

Sport related sexual assault has been prevalent in society. For the victims, there are limited avenues to cope with the issues they have faced in the aftermath of sexual assault. At collegiate sport organizations, there seems to be a disconnect between what is right and wrong, especially regarding sexual assault. This study navigates the rough waters of sexual assault and provides institutions with information regarding social media once there is a sexual assault case. Using Twitter, this study will search to find variables that are beneficial to victims and sport institutions alike that will help their story reach the maximum …

College Athletics And The Money Behind It, Ryan Henderson

Sport Management Undergraduate

College athletic departments desire the positive attention that is garnered through playoff appearances and championships. Programs believe that if they spend more, they will win more, and gain footing on the national stage. This theory is supported by the tens of millions of dollars currently being spent in college sport. However, this theory is largely untested. Tens of millions of dollars are being spent by college athletic programs to put their teams atop of the national standings. With so much money being spent, programs expect to see results, whether that is playoff appearances or championships, schools want positive attention. This …

1887 - Decisions Of The Department Of The Interior And General Land Office In Cases Relating To Public Lands From July 1881 To June 1883, Volume I, Revised Edition

US Government Legislation and Statutes

A compilation of the decisions of the Department of Interior and General Land Office concerning the administration of the United States land laws from 1881 through 1883.

Steffes Selected As Top Professor In Reader Poll, Lindenwood University

Archived Lindenwood Press Releases

No abstract provided.

Examining The Relationships Between Employee Engagement, Job Satisfaction, Job Burnout, And Turnover Intention Of Student Services Employees In Higher Education, Susan Grove

Human Resource Development Theses and Dissertations

The purpose of this study was to examine the relationships between engagement, job satisfaction, job burnout, and turnover intention as provided by higher education student services employees. This study addressed the gap in the literature: the lack of information regarding the experiences, attitudes, and perceptions of student services employees and examined the relationships among employee engagement, job satisfaction, job burnout, turnover intention by analyzing the responses received from members of the electronically mailed (e-mail) survey that contains a combination of three main survey instruments to review employee engagement, job burnout, job satisfaction, and turnover intention.

Six research hypotheses for the …

The Relationship Between Polychronicity And Social Networks: A Mixed-Methods Study Of Research And Development Professionals, Fabiola Bertolotti, Elisa Mattarelli, Janet Dukerich

Faculty Research, Scholarly, and Creative Activity

How do knowledge workers interact with their colleagues when organizations increasingly ask them to work on multiple activities, projects and working spheres simultaneously? Given the importance of social networks for individual and organizational success, in this study we explore the relationship between individual preferences for engaging in multiple tasks simultaneously (individual polychronicity), the perception of the organization’s demands in terms of engaging in multiple tasks simultaneously (organizational polychronicity), and centrality in instrumental networks. Adopting a mixed-methods approach, we collected data from knowledge professionals in a research and development (R&D) unit. Our results show that both individual and organizational polychronicity were …

All Talk, But No Action: A Reexamination Of Education In South Carolina’S Corridor Of Shame, Laraven Temoney, Laura D. Ullrich

The Winthrop McNair Research Bulletin

South Carolina’s “Corridor of Shame” is an area of rural and poverty-stricken communities that stretch along Interstate 95. This area has received large amounts of media attention since the release of a documentary, entitled Corridor of Shame – The Neglect of South Carolina’s Rural Schools. In addition, the area attracted more attention during a visit from former President Barack Obama, then a U.S. Senator and Democratic Presidential Candidate, to J.V. Martin Junior High School in Dillon, South Carolina. Many of the schools in the “Corridor of Shame” do not have the resources they need to provide their students with a …

Promoting A President: Tone In Presidential Candidate Correspondence Via Twitter, Eva Coleman-Owusu, Sabrina Habib

The Winthrop McNair Research Bulletin

The purpose of this research is to provide insight into the changes of integrated marketing communications in a political environment and the impact of different tones in a presidential campaign. Using the Twitter correspondence of the Republican and Democratic nominees, a content analysis was used to discover positive tones, negative tones, and themes during the 2016 presidential election. Data was collected from the end of the primary elections to election day in November 2016. This research also builds on previous studies focused on the growing impact of social media in political communications. The findings from this study include: (1) Hillary …

Understanding The Social Media Fandom Of The Mr. Olympia Bodybuilding Show, Kevin Magee

Sport Management Undergraduate

The sport of bodybuilding has become one of the leading enterprises in using social media as the headlining avenue of marketing and promoting for the events they host. Social media marketing is used to reach marketing goals ranging from consumer care to advertising to commerce. The problem with this is that there is no knowledge about how the fans interact and engage with certain types of posts that are published throughout the Mr. Olympia show by the Mr. Olympia official Instagram account. This project gathered data on both what was posted through the official Mr. Olympia Instagram account and how …

Marc Mccord, Order On Pending Discovery Motions, Alice D. Bonner

Superior Court of Fulton County: Metro Atlanta Business Case Division Opinions

No abstract provided.

A Culture/Climate Examination Of Autonomous Vehicle Technology In The United States, James J. Mennie

USF Tampa Graduate Theses and Dissertations

Autonomous Vehicle are coming. But mass adoption is at least ten years away according to consensus compiled from interviews conducted with industry thought lenders. Questions remain as to what technology those vehicles will contain as there is no universal platform for autonomous vehicle technology, since manufacturers, hardware and software companies are developing their own proprietary products. A/V technology is expected to improve productivity, and provide a plethora of societal benefits, but while we await the closure of the time gap the US will lose almost 40,000 citizens each year with traffic fatalities.

Connected vehicle technology, which is currently completing pilot …

Financial Analysis And Valuation Of Nuvera Communications, Inc., Tina Scheidecker

Dissertations, Theses, and Projects

The Financial Analysis and Valuation of Nuvera Communications, Inc. uses the discounted free cash flow at the weighted average cost of capital model to forecast the intrinsic value for Nuvera Communications. Nuvera Communications competes in a highly competitive, innovative, and volatile industry which may explain why earnings and price per share may fluctuate from year to year for some companies. In the PDF provided, the model found the intrinsic value per share of Nuvera was below that of the current market price per share, suggesting a current over valuation of Nuvera's stock. This conclusion was supported by using the Relative …

Servant Leadership And The Wellbeing Of Police Officers: A Case Study, Eric J. Russell, Rodger Broome, Jamie Russell

Servant Leadership: Theory & Practice

No abstract provided.

Exploring The Influences Of Childhood Experiences On Servant Leadership, Eva Cooper, Phillip Bryant, Jan Burcham, Thomas Mccormack

Servant Leadership: Theory & Practice

No abstract provided.

Servant Leadership Supports Wellness Development In Adolescents, Kong Wah Cora Chan

Servant Leadership: Theory & Practice

No abstract provided.

Understanding How Transformational Servant Leadership Affects Student Leadership Development In A Higher Education Program In China, Marie Shaw, Steve Firestone, Kathleen Patterson, Bruce E. Winston

Servant Leadership: Theory & Practice

No abstract provided.

Taking The Baton Of Servant Leadership: Theory & Practice, Kevin J. Hurt

Servant Leadership: Theory & Practice

No abstract provided.