Business Commons^™

Guiding The Future Of The Supply Chain With Succession Planning, Dana Martin Beal

Walden Dissertations and Doctoral Studies

Some supply chain leaders in the transportation sector lack the succession planning strategies needed to fill leadership positions. The failure to create succession planning strategies will negatively impact an organization’s supply chain through tacit knowledge loss. Grounded in the social exchange theory, the purpose of this qualitative exploratory single-case study was to explore the succession planning strategies transportation industry supply chain business leaders use to fill organizational leadership positions to reduce tacit knowledge loss. The participants consisted of 6 supply chain leaders working in the Northeastern region of the United States who successfully utilize succession planning strategies to fill leadership …

Strategies Small Business Owners Use To Access Working Capital To Fund Operations, Michael Patrick Belleman

Walden Dissertations and Doctoral Studies

Many small business owners encounter a lack of access to traditional bank funding that limits the owner’s ability to meet working capital shortages to sustain operations. Grounded in the resource-based view, the purpose of this qualitative multiple case study was to explore strategies that small, home health care agency owners use to access working capital lending sources to finance their operations. The participants comprised 3 owners of small home health agencies in Wayne County, Macomb County, and St. Clair County, Michigan, who developed and implemented successful strategies to obtain working capital. Data were collected through semistructured interviews using open-ended questions, …

Physician Assistant Burnout And Fulfillment Related To Career Development And Physician Relationship, Kari Sue Bernard

Walden Dissertations and Doctoral Studies

Physician workforce shortages are driving increased clinical and administrative use of non-physician healthcare providers. As a result, physician assistants (PAs) may experience role expansion in a positive or negative manner. The purpose of this study was to determine if aspects of PA career development related to role expansion interacted with the quality of the collaborative physician (CP) relationship to predict PA well-being. The job demands-resources (JD-R) model was used as the theoretical foundation and the National Academy of Medicine’s conceptual model of clinician well-being was used as the conceptual framework. Research questions addressed whether PA experience level predicted well-being, and …

Knowledge Transfer Strategies And Retaining Business Critical Information, Silvia Dimma

Walden Dissertations and Doctoral Studies

American business leaders are challenged to replace 70 million knowledgeable and experienced workers. Some leaders of organizations have no formalized knowledge transfer strategies in place to reduce lost productivity and negative financial effects of retiring and resigning employees. Seventy-five million baby boomers are leaving organizations, taking knowledge and skills with them, and leaving organizations with the challenge of training new employees. Grounded by Nonaka and Takeuchi’s socialization, externalization, combination, and internalization model for knowledge creation, the purpose of this qualitative single case study was to explore knowledge transfer strategies used by credit union leaders to retain critical business information. Participants …

Assessment Of The High Performance Cycle To Understand Work Motivation Among U.S. Workers, Eric J. Evans

Walden Dissertations and Doctoral Studies

The high performance cycle (HPC) is a multi-theoretical model of workplace motivation that is rooted in goal setting theory. While limited studies have empirically tested the HPC since its inception in 1990, early studies were limited in the lack of an instrument designed to assess HPC variables. Using an instrument developed by Borgogni and Dello Russo to empirically test the HPC, this study’s aim was to provide further examination of the HPC antecedents of performance with an increased sample size and by drawing from a diverse population of workers. Using a self-report measure of performance, a cross-sectional design was implemented …

Strategies Utility Business Organizations Use To Deliver Construction Projects On-Budget And On-Schedule, Jayeola Fakilede

Walden Dissertations and Doctoral Studies

In many organizations, capital construction projects fail at an alarming rate despite the adoption and application of sophisticated project management techniques and tools. Utility organizations that lack effective strategies to deliver construction projects on-budget and on-schedule are at a high risk of experiencing project failure. Grounded in the contingency theory, the purpose of this qualitative multiple case study was to explore strategies successful project executives in utility organizations use to deliver construction projects on-budget and on-schedule. The participants comprised 3 project executives from 3 utility organizations located in the northeastern United States who implemented strategies to complete construction projects on-budget …

Talent Retention Strategies For Service Industry Managers Within Rust Belts, Tunisha Foley

Walden Dissertations and Doctoral Studies

Human capital flight jeopardizes the future of rust belt organizations. Service industry managers within rust belt cities are at high risk of failure. Framed by the talent management model, the purpose of this qualitative multiple case study was to explore strategies rust belt managers used to reduce human capital flight. Participants were 1 health care manager and 1 social assistance manager from Detroit, Michigan, and Flint, Michigan, respectively, who successfully implemented strategies to reduce human capital flight. Data were collected from semistructured interviews and business documents. Data were analyzed with inductive content analysis, word frequency searches, and theme interpretation. Three …

Financial Advisory Firms’ Strategies For Diversifying And Growing Clients’ Portfolio, Gerald Lee House

Walden Dissertations and Doctoral Studies

Abstract

Less than half of all U.S. households have some form of retirement assets. Advisors who fail to use alternative investment strategies may not accumulate enough retirement assets for their clients. Grounded in Markowitz's modern portfolio theory, the purpose of this qualitative multiple case study was to explore alternative investment strategies financial advisors use to enhance the growth and diversification of their clients' retirement assets. Data were collected from semistructured interviews and company documents from 4

financial advisors in Georgia and South Carolina who had successfully incorporated alternative investments in their clients' retirement portfolios. Thematic analysis was used to analyze …

Call Center Management Strategies To Increase Job Satisfaction And Reduce Employee Turnover, Novella Renae Jackson

Walden Dissertations and Doctoral Studies

Retaining talented employees is a problem for managers in the call center industry. Dissatisfied employees who demonstrate low morale and low organizational commitment cost U.S. companies an estimated 90% to 200% of annual salaries. Grounded in Herzberg’s motivation-hygiene conceptual framework, the objective of this qualitative single-case study was to explore strategies call center service managers implement to increase job satisfaction and reduce voluntary employee turnover intentions. Participants comprised 12 customer service managers working in a call center in northeast Ohio who effectively used management strategies to increase job satisfaction and reduce voluntary employee turnover intentions. Data were collected from semistructured …

Strategies To Mitigate The Effects Of Identity Theft In The Hospitality Industry, Patricia Lee Jirsa

Walden Dissertations and Doctoral Studies

Leaders in the U.S. hospitality industry experience significant losses in profitability, increased mitigation cost, and reduced revenues because of business and consumer identity theft. Grounded in the fraud triangle theory and the fraud diamond theory, the purpose of this qualitative multiple-case study was to explore strategies leaders in the hospitality industry use to mitigate identity theft. A purposeful sample of 5 leaders of 5 different hospitality businesses in Montana participated in the study. Data were collected through semistructured interviews, member checking, and a review of company documents. During data analysis using Yin’s 5-step process, 3 key themes emerged: a new …

Transformational Leadership Effects On Employee Engagement And Counterproductive Work Behavior's Influence As A Moderating Variable, Cybil M. Johnson

Walden Dissertations and Doctoral Studies

Many organizations have the daunting task of dealing with counterproductive work behavior (CWB) at various levels in the workplace. This study sought to examine if transformational leadership (TFL) has an impact on employee engagement (EE) and if CWB has a moderating influence on this relationship in the U.S. Postal Service. This study’s intent was to address a gap in the literature regarding CWB exhibited by employees and the positive intentions of TFL on EE. A quantitative study was conducted utilizing an anonymous online survey to assess the relationship among employees of the U.S. Postal Service. The study was conducted using …

Relationship Of Organizational Structure And Capital Structure On Financial Performance Of Banks, Adam Kakande

Walden Dissertations and Doctoral Studies

Poor financial performance is a challenge for policy makers, industry regulators, investors, bankers, and business leaders. Understanding the relationship between organizational structure, capital structure, and financial performance is vital for business leaders to promote their long-term survival. Grounded in agency cost theory, the purpose of this quantitative correlational study was to examine the relationship between organizational structure, capital structure, and financial performance of new commercial banks in Uganda to promote their long-term survival. Archived data were analyzed using 60 bank-quarter observations of 5 Ugandan commercial banks closed within 5 years after opening, restructuring, merging, or undergoing an acquisition by another …

Cross-Cultural Communication Strategies That Engage Employees And Increase Productivity., Alvin Sidney Moton

Walden Dissertations and Doctoral Studies

AbstractLow employee engagement can negatively impact productivity for small fast-food restaurants in the United States. Small fast-food restaurant managers who do not engage employees experience decreased employee productivity. Grounded in Hofstede's cross-cultural dimensions theory, the purpose of this qualitative multiple case study was to explore strategies managers of small fast-food restaurants managers use to improve employee engagement. Participants were four small fast-food restaurants manager within the southern region of the United States who used cross-cultural strategies to successfully engage employees. Data were collected through semistructured interviews and internal company documents and were analyzed using thematic analysis. Four themes emerged: (a) …

Strategies For Implementing E-Learning Solutions In Ghana’S Public Universities: A Delphi Study, Joyce Manu

Walden Dissertations and Doctoral Studies

Thousands of qualified university applicants are denied admission into mainstream public universities in Ghana each year mainly due to lack of physical space on campuses, but e-learning has been identified as a way of increasing admissions. However, there have been no strategies for implementing solutions to e-learning, and so this study was conducted to identify these strategies. The conceptual framework comprised of status quo bias, culture, and resistance to change. A qualitative modified Delphi approach was used for the study with three rounds of surveys. The 11 panelists were administrators and/or professors who had been in their positions for 2 …

Servant Leadership And Job Satisfaction As Moderated By Workplace Spirituality, Shellie Kae Mcnabb

Walden Dissertations and Doctoral Studies

Job satisfaction has been the focus of scholars for decades. Employers must create a workplace where the employee receives more than a paycheck. Servant leaders speak directly to the decisive leader-follower relationship. Workplace spirituality is a place where the employee is a valued part of the membership. Combining the three elements may answer the current problem of the aligning of business goals with employee needs. Existing research supports that servant leadership enhances job satisfaction. Researchers have demonstrated that the employee lead by example is more content. Missing are the contexts where these workers excel. The purpose of this study was …

The Role Of Internet Of Things In Hotels’ Profitability, Gershwin Narraidoo

Walden Dissertations and Doctoral Studies

As consumers increase the use of smart technologies, the lack of or improper implementation of Internet of Things (IoT) systems may affect the profitability of hotel businesses. For this qualitative single case study, Porter’s value chain model was the conceptual framework. The data collection process also included direct observations, participant observations, company performance documents, and reflective journaling. Data analysis from multiple sources of data was triangulated to hoteliers revealing that the implementation of IoT systems strategies may increase profit through the use of IoT system technology. Using Yin’s 5-step process, data were coded and analyzed and produced 3 themes: offer …

Financial Illiteracy Of Nigerian Immigrant Entrepreneurs In Houston, Adewole M. Omogunsoye

Walden Dissertations and Doctoral Studies

Financial literacy is an essential determinant of entrepreneurial success as it helps entrepreneurs to access credit and make rational financial decisions. However, financial literacy remains low especially among immigrant communities, who form the bulk of the low-income earners in the United States. The purpose of this qualitative exploratory case study was to explore the financial literacy of Nigerian immigrant entrepreneurs living in Houston, Texas, in order to sustain growth in their business by successfully using the U.S credit system. The research question for the study examined the actions Nigerian immigrant entrepreneurs in Houston need to take to be financially literate …

Strategies To Improve Employee Retention In The Small Retail Industry, Martin Anokwah Owusu

Walden Dissertations and Doctoral Studies

The high turnover rates of entry-level employees adversely affect the profits of small retail businesses. Small business owners in Ghana may benefit by retaining entry-level employees and reducing replacement and training costs. Grounded in Herzberg’s two-factor theory, the purpose of this descriptive, single-case study was to identify strategies some small retail business leaders in Accra, Ghana, used to reduce the high rate of entry-level employee turnover. The participants were 6 retail business leaders recommended by their director of human resources because of the participants’ experience implementing strategies to minimize entry-level employees’ high turnover rates. Data were collected from face-to-face interviews …

Program Evaluation Of A Black Barbershop Health Outreach Campaign, Berkina Denise Porter

Walden Dissertations and Doctoral Studies

Black-owned barbershops in the Black community lack barber administered interventions to provide education and health screenings to Black men. Increasing knowledge of health assessments in a black barbershop setting increases the number of health screenings and preventative care among Black men. Grounded in general systems theory, the purpose of this qualitative summative program evaluation was to explore the extent to which a nonprofit Black barbershop health program aligns with the Health Research (HR) program objectives. The evaluation was performed for a nonprofit organization located in Maryland, 6 years after the organization implemented the HR Program Network of barbers and salon …

Examining Liquidity, Growth Strategy, Capital Structure, And Earnings Growth, Steven R. Posey

Walden Dissertations and Doctoral Studies

Many businesses experience financial deterioration after a growth period. Business leaders of firms with market capitalization value between $50 million and $300 million, known as microcap companies, might have an incomplete understanding of growth drivers. Grounded in the firm growth theory, the purpose of this quantitative, correlational study was to examine the relationship between liquidity, growth strategy, capital structure, and earnings growth. The population consisted of the more than 1,400 constituent firms from the 2019 Russell Microcap Index. Archival data from the Securities and Exchange Commission EDGAR database were collected, organized, and analyzed for 119 randomly selected firms. Multiple regression …

Differences In Financial Literacy Across Generations, Audra R. Sherwood

Walden Dissertations and Doctoral Studies

The United States federal government allocates $670 million annually towards financial literacy despite the fact 73 million adults are struggling financially, and over 65% of Americans are financially illiterate and unable to manage their finances. The specific management problem addressed in this study was the awareness of the differences in financial literacy between Millennials and Generation Xers who have and have not taken personal finance courses in high school in the United States. The purpose of this quantitative, nonexperimental, causal-comparative study was to test the self-efficacy theory and goal-setting theory in determining the differences between the two generational groups of …

Small Business Owners’ Strategies To Mitigate Employee Theft, Aurora Jacquese Trigg

Walden Dissertations and Doctoral Studies

Ineffective strategies and a lack of internal controls to address employee theft can negatively impact small businesses. For most small business owners impacted by employee theft, the loss of resources could be detrimental, and in some cases, force the business closure. Grounded in Cressey’s fraud triangle theory, the purpose of this qualitative multiple case study was to explore strategies successful small business owners use to deter employee theft behaviors. The participants comprised 8 small business owners in southeast Florida who successfully used strategic internal controls to deter employee theft and enhance employee trust in the workplace. Data were collected from …

Strategies For Increasing Workforce Engagement, Joanne White Hayes

Walden Dissertations and Doctoral Studies

The existence of disengaged employees can reduce productivity and increase organizations’ costs. Engaged employees are vital to many organizations and the success of organizational leaders. Grounded in Herzberg's two factor theory, the purpose of this qualitative single case study was to explore strategies managers used to increase employee engagement in the nonprofit industry. Participants were 3 managers in South Carolina who successfully implemented strategies to increase employee engagement. Data were collected from semistructured interviews and a review of company documents. Data were analyzed using Yin’s 5-step method of analysis, and 3 themes emerged: providing clear and concise communication, recognition and …

Restructuring Old-Path Dependence In Inland Container Depots In The Nigerian Maritime Industry, Abiodun John Akinade

Walden Dissertations and Doctoral Studies

The neglect of Inland Container Depots (ICDs) in the Nigerian maritime industry has been a protracted problem even though the facilities are potential sources of revenue in boosting the nation’s economy. The specific problem was the full potential of coordinated governance initiatives, such as the Maritime Anti-Corruption Network (MACN) aimed at addressing the challenge, has not been realized because of the failure of port actors to break away from old-path dependence in managing the port facilities. The purpose of this qualitative classical Delphi study was to determine how a panel of maritime industry experts views the desirability, feasibility, and importance …

Strategies For Providing Quality Patient Care In The Healthcare Industry, Daniel Joseph Ambrosio

Walden Dissertations and Doctoral Studies

In the United States, there is a lack of quality healthcare, which can negatively impact patient care, so it is important for healthcare leaders to effectively utilize their resources to enhance quality patient care. Grounded in the resource advantage and total quality management theories, the purpose of this qualitative single case study was to explore strategies healthcare leaders at a large healthcare organization used to deliver quality patient care. The participants included 3 senior executive leaders at a healthcare organization in the Eastern United States. Data were collected through semistructured interviews, an analysis of organizational documents, and the client’s Baldrige …

Strategies To Implement Big Data Analytics In Telecommunications Organizations, Delton Aneato

Walden Dissertations and Doctoral Studies

Information Technology (IT) leaders who do not invest in big data projects may struggle to gain a competitive advantage and business insights to improve performance. Grounded in the Kotter’s change and Six Sigma models, the purpose of this qualitative multiple case study was to explore strategies IT leaders used to implement big data analytics successfully. The participants comprised 4 IT leaders from 2 telecommunication organizations in the United States of America, who effectively used strategies to promote and maximize competitive advantage using big data analytics. Data were collected from semistructured interviews, company documents, and project-related documents and were analyzed using …

Leadership Strategies To Manage Workplace Conflict, Omari Asante

Walden Dissertations and Doctoral Studies

Workplace conflict can be counterproductive to organizational goal attainment and can cause dysfunction and unhealthy competition among organizational members. When left unchecked, workplace conflict can negatively impact teams’ performance and result in substantial financial losses to organizations. However, when properly managed, workplace conflict can lead to positive relationship building, peer learning, enhanced communication, innovation, and high motivation. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore leadership strategies senior account managers use to manage workplace conflict. Participants were 8 senior account managers who had successfully implemented leadership strategies for managing workplace conflict in …

Human Resource Management Practices For Sustainability Of Ghanaian Small And Medium Enterprises, Charles Bandari

Walden Dissertations and Doctoral Studies

In 2018, the failure rate of small and medium enterprises (SMEs) in Ghana was approximately 75%. SME owners and managers who refuse to recognize HRM strategies as a way for business sustainability risk closure. Grounded in Blau's social exchange theory, the purpose of this qualitative multiple case study was to explore human resource strategies leaders of SMEs use to sustain their businesses. Participants were 4 SME leaders in the Tamale metropolitan area of Ghana who successfully used human resource management strategies to promote the sustainability of their businesses. Data were collected from semistructured face-to-face interviews, focus group discussions, and company …

Marketing Training Strategies That Pharmaceutical Sales Managers Use To Reduce Unethical Behavior, Aseel Bin Sawad

Walden Dissertations and Doctoral Studies

Some pharmaceutical company sales representatives are using bribes to encourage increasing prescribing medication. GlaxoSmithKline paid $31 billion on a felony charge related to bribing doctors to prescribe the company’s medications. Using Hunt and Vitell’s general theory of marketing ethics, the purpose of this qualitative multiple case study was to explore strategies some sales managers in the pharmaceutical industry used to improve marketing training to reduce unethical sales representative behavior. Data were collected from the company’s reports and documents provided by sales managers and semistructured interviews with 5 sales managers of different pharmaceutical companies in the northeast region of the United …

Leadership Strategies To Achieve Organizational Excellence, Cherron Lakisha Blakely

Walden Dissertations and Doctoral Studies

Inadequate quality management tools and processes can lead to inefficient hospital operations and poor organizational performance. Community hospital leaders who fail to improve operations and organizational performance risk negatively impacting patient care and profitability. Grounded in the theory of high-performance work systems (HPWS), the purpose of this qualitative single case study was to explore strategies community healthcare leaders use to effectively employ quality management approaches to improve operations and achieve organizational excellence. The participants comprised 5 community healthcare leaders in the northeast United States who effectively used quality management approaches to improve operations and achieve organizational excellence. Data were collected …