Business Commons^™

Resolving Complex Community Problems: Applying Collective Leadership And Kotter's Change Model To Wicked Problems Within Social System Networks, Johnette (Jay) Caulfield, Elizabeth F. Brenner

Management Faculty Research and Publications

How does collective leadership within social networks resolve chronic and complex problems common to communities? Unfortunately, sometimes it does not, but when it does, the outcome may be truly extraordinary. We use a case study approach to explain how one Midwest community within the USA applied collective leadership within a community network to reduce teen births. It took ten years of what many identified as provocative media campaigns and comprehensive sex education programs to reduce teen births by 65%, significantly exceeding the stated goal. Using Kotter's change model as a backdrop, powerful strategies and provocative creativity reveal courageous leadership within …

The Moderating Effect Of Buying Impulsivity On The Dynamics Of Unplanned Purchasing Motivations, Jacob Suher, Wayne D. Hoyer

Business Faculty Publications and Presentations

Previous studies of in-store decision making have assumed that motivations for unplanned purchases are homogeneous throughout a shopping trip. In response to this assumption, the authors develop a conceptual framework to explain how consumers’ internal (i.e., intrinsic) and external (i.e., extrinsic) motivations for unplanned purchases actually vary during a shopping trip. Two field studies and five online experiments provide evidence that the personality trait of buying impulsivity predicts differences in whether a shopper initially focuses on internal motivations (e.g., “because I love it”) or external motivations (e.g., “because it is on sale”) for unplanned purchases at the beginning of a …

Systems View Of Coronavirus, Sung Won Paek, Larry M. Starr

School of Continuing and Professional Studies Coronavirus Papers

No one envisioned the kinds of problems that emerged from the novel coronavirus nor had anyone considered its interactive scope. Now is the time to begin to redesign our processes and systems so that when confronted again we can cope and navigate better. Everyone needs to be a partner in these redesigns and each of the health, social, educational, and other systems must be integrated because it is their interconnections that coproduce and give meaning to our lives.

Staff Matters: 'Constructive Criticism’ Isn’T Constructive At All, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

Providing constructive criticism is a delicate art, essential for employee development. Yet, resentment and upset often follow critiques. The key lies in the delivery. This column addresses how to ensure your feedback is productive and helps employees thrive. Avoid raising your voice, embarrassing them publicly, or dismissing their input. Instead, embrace teachable moments. Shift from "constructive criticism" to coaching, focusing on the task, explaining the "why," and maintaining respect. Foster open communication, listen actively, and encourage questions. By reframing feedback as partnership, not parental admonishment, you can cultivate engaged and empowered staff, critical in today's competitive job market.

International Business Education Using Global Virtual Teams: Relationship Between Cultural Intelligence, Global Knowledge, And Team Performance, Maria Randazzo-Davis, Christopher Nelson

International Journal for Business Education

Corporate employees must interact with people from different cultures in cross‐cultural environments. This study examined the extent that cultural intelligence and global knowledge predicted team performance for university students engaged in collaborative team projects resembling the global corporate work environment. The sample for this study was 2,012 students who participated in the X-Culture Global Virtual Team Project during the spring semester of 2015. Participants were members of 412 teams representing 40 countries and attending 95 universities. Study results indicated that global knowledge and cultural intelligence significantly relate to team performance. Cultural intelligence is a significant partial mediation between global knowledge …

Financial Integration In The Gcc Region: Market Size Versus National Effects, Kerim Peren Arin, Guglielmo Maria Caporale, Kyriacos Kyriacou, Nicola Spagnolo

All Works

© 2019, The Author(s). This paper examines financial spillovers between the four largest equity markets (by market capitalization) in the GCC region using a VAR-GARCH (1,1) framework that sheds light on interdependence as well as the effects of the 2014 oil crisis. Since the UAE is a federation including two stock exchanges (Abu Dhabi and Dubai), it is possible to test whether being part of a federal union matters more than market size in terms of financial integration. Our results suggest that the latter is more important, since we could not find evidence of stronger linkages between the Abu Dhabi …

Doing Good When Times Are Bad: The Impact Of Csr On Brands During Recessions, Valerie Good

Peer Reviewed Articles

Purpose – This paper aims to determine what the brand performance consequences of corporate social responsibility (CSR) activities would be during times of recession for well-known brands.

Design/methodology/approach – Based on signaling theory, this paper investigates if CSR activities serve to signal higher brand value for consumers via perceptions of better quality and greater differentiation, specifically during recessions. This study incorporates a representative longitudinal sample of known US firms for the analyses, which is accomplished through generalized method of moments estimations.

Findings – The findings empirically demonstrate that CSR initiatives during recessions are actually associated with increased perceptions of brand …

2020-April-01- 2020 Deans Distinguished Awards, University Marketing And Communication, East Tennessee State University

ETSU News

Every year, the faculty advisory committee and the Dean select faculty members to be recognized for their outstanding contributions to the College of Medicine in teaching, research, and service. This year’s recipients were Dr. Reid Blackwelder, Dr. Mark Young, and Dr. Ken Ferslew.

Dr. Reid Blackwelder, Professor and Chair of Family Medicine, received the Dean’s Distinguished Award for Teaching.

Since 2000, Dr. Blackwelder has received 37 ETSU/Quillen teaching honors and awards. Throughout his time at Quillen, he has also been frequently recognized for his strong commitment to humanism and patient-centered care in medicine and has been recognized at the …

The Principles Of Accounting: A Succession Of Case Reports, Kailey Ready

Honors Theses

The following professional project used a variety of prompts to inspire honors

accounting students to think deeply about the world of accounting using information that was taught in a plethora of classes throughout the four years spent at the University of Mississippi. Over the course of the 10 cases presented here, the purpose is to provide a comprehensive understanding regarding the current landscape of accounting as it pertains to Generally Accepted Accounting Principles, the balance sheet, pensions, liabilities, and the future of the accounting world. As a result of completing this professional thesis, I better understand the concepts we learned …

A Study Of Financial Reporting Principles Through Analysis Of Case Studies, Molly E. Maroney

Honors Theses

The following thesis provides solutions to twelve case studies on various financial accounting standards in agreement with Generally Accepted Accounting Principles as set forth by the Financial Accounting Standards Board. In conjunction with the topics learned in Intermediate Financial Accounting, each case focuses on a separate area of financial reporting through application within specific companies. The thesis displays understanding of accounting principles, financial statement preparation and analysis, and current accountancy topics. The case studies were completed under the direction of Dr. Victoria Dickinson in fulfillment of the requirements for the University of Mississippi, Sally McDonnell Barksdale Honors College, and Patterson …

2020-April-01-Etsu Health To Transition Drive-Through Covid-19 Testing Site To Health Department, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (April 1, 2020) – With an increase in regional COVID-19 testing capacity, ETSU Health will close its drive-through COVID-19 testing site, located at 325 North State of Franklin, effective April 1, 2020. While the drive-through site will no longer be open, ETSU Health will continue to administer COVID-19 testing in its clinics.

“The local health department has just opened their drive-through testing sites in Washington County and the surrounding counties,” said Dr. Jonathan Moorman, chief of the Division of Infectious Diseases at East Tennessee State University’s Quillen College of Medicine. “These new sites are open to the public …

2020-April-01-Our Covid-19 Story, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – The Archives of Appalachia at East Tennessee State University is asking local residents to document their personal experiences of living through the COVID-19 pandemic here in the region.

The Center for Appalachian Studies and Services, which includes the Archives of Appalachia, will collect materials during the duration of the COVID-19 crisis and permanently house them within the center.

“Our project, ‘Telling Your Story: Documenting COVID-19 in East Tennessee,’ will chronicle how the people of our region journeyed through these unprecedented times,” said Dr. Jeremy Smith, director of the Archives of Appalachia.  “We want to hear from our …

Application Of Theory Of Constraints (Toc) In Managing Project Information Constraints, Ferdinand Z. Prantl

EMSE Doctoral Projects

The scope of this doctoral project is the non-traditional application of Drum-Buffer-Rope (DBR) from the area of Theory of Constraints (ToC) in mitigating disruption in distribution facilities during phased upgrades caused by information constraint. The relevance of this project is that industrial equipment upgrades pose a significant risk of disrupting the operation of automated distribution facilities. It is partly due to a very high expected availability rate, as well as tight coupling with other upstream and downstream elements of the larger supply chain network. As a consequence of disruption in this scenario, losses incurred not only within the facility being …

The Reinforcing Effects Of Formal Control Enactment In Complex It Projects, Gloria Hui Wen Liu, Cecil Eng Huang Chua

Business and Information Technology Faculty Research & Creative Works

Complex IT projects pose particular challenges for the application of control, because of the dynamism and uncertainty involved. Prior studies suggest self-control can complement formal control within complex projects. However, how managers can enact controlee self-control remains an unsolved question. This paper proposes and investigates how enacted formal control unfolds during the course of an IT project and, in particular, how formal control enactment can promote or hinder controlee self-control. We demonstrate through case studies of a control in two wireless communication product development projects that an enabling control style can induce controlees to act to the benefit of both …

Artificial Intelligence (Ai) Ethics: Ethics Of Ai And Ethical Ai, Keng Siau, Weiyu Wang

Business and Information Technology Faculty Research & Creative Works

Artificial intelligence (AI)-based technology has achieved many great things, such as facial recognition, medical diagnosis, and self-driving cars. AI promises enormous benefits for economic growth, social development, as well as human well-being and safety improvement. However, the low-level of explainability, data biases, data security, data privacy, and ethical problems of AI-based technology pose significant risks for users, developers, humanity, and societies. As AI advances, one critical issue is how to address the ethical and moral challenges associated with AI. Even though the concept of “machine ethics” was proposed around 2006, AI ethics is still in the infancy stage. AI ethics …

Three Essays On The Roles Of Review Valence And Conflict In Online Relationships, Ran Liu

Theses and Dissertations in Business Administration

In the context of online marketing, product reviews and online relationships have played essential roles in determining consumer's decision making. The three essays examine how valence and volume of online reviews affect consumers' perceived relationships with a firm, as well as the boundary effect of the causal link. Previous literature has been focusing on the direct effects of word-of-mouth (WOM) on consumers' short-term purchase decisions and treating WOM solely as an outcome of a relationship. Consequently, the role of online reviews has been underestimated by contemporary literature and how electric WOM (eWOM) changes consumers' perception with an exchange partner is …

Two Essays On Consumer Envy, Murong Miao

Theses and Dissertations in Business Administration

Consumer envy, which is a two-faceted emotion (benign versus malicious), could change consumer behavior in different ways. Although research on envy is abundant in the psychology field, little attention has been paid to envy in marketing research. This dissertation composes of two essays. Based on Social Comparison Theory (SCT), these two essays examine the envy mechanism in driving consumer behavior using different contexts (social media behavior and counterfeit luxury consumption).

Essay one examines the relationship between envy and consumer’s intention to conduct different social networking sites (SNSs) activities. To test the hypothesized relationships, four experiments were conducted. Experiments 1, 2, …

Advancing U.S. Latino Entrepreneurship: A New National Economic Imperative, Marlene Orozco, Alfonso Morales, Michael J. Pisani, Jerry I. Porras

Purdue University Press Book Previews

Advancing U.S. Latino Entrepreneurship examines business formation and success among Latinos by identifying arrangements that enhance entrepreneurship and by understanding the sociopolitical contexts that shape entrepreneurial trajectories. While it is well known that Latinos make up one of the largest and fastest growing populations in the U.S., Latino-owned businesses are now outpacing this population growth and the startup business growth of all other demographic groups in the country.

The institutional arrangements shaping business formation are no level playing field. Minority entrepreneurs face racism and sexism, but structural barriers are not the only obstacles that matter; there are agentic barriers and …

Pricing The Cloud: An Auction Approach, Yang Lu

Theses and Dissertations in Business Administration

Cloud computing has changed the processing and service modes of information communication technology and has affected the transformation, upgrading and innovation of the IT-related industry systems. The rapid development of cloud computing in business practice has spawned a whole new field of interdisciplinary, providing opportunities and challenges for business management research.

One of the critical factors impacting cloud computing is how to price cloud services. An appropriate pricing strategy has important practical means to stakeholders, especially to providers and customers. This study addressed and discussed research findings on cloud computing pricing strategies, such as fixed pricing, bidding pricing, and dynamic …

Text Analytics, Nlp, And Accounting Research, Richard M. Crowley

Research Collection School Of Accountancy

The presentation covered: What is text analytics and NLP?; How text analytics has evolved in the accounting literature since the 1980s; What current (as of 2020) methods are used in the literature; What methods are on the horizon.

Audit Profession Must Rid ‘Overworked, Underpaid’ Image To Attract Best Talent, Chi Kwan Yuen, Gary Pan, Clarence Goh

Research Collection School Of Accountancy

Many accounting graduates are deterred from joining the audit profession because of the perception that auditors are lowly-paid and made to work long hours.

Comment Letters On Proposed Revised Interpretation: Records Requests, May 1, 2020, American Institute Of Certified Public Accountants. Professional Ethics Executive Committee

Exposure Drafts, Comment Letters, and Statements of Position

No abstract provided.

Government Auditing Standards And Single Audits, April 1, 2020 Audit Guide, American Institute Of Certified Public Accountants (Aicpa)

Industry Guides (AAGs), Risk Alerts, and Checklists

No abstract provided.

The Impact Of Hotel Service Robot Appearance And Service Attributes On Customer Experience, Chuhan Thomsen

Theses and Dissertations

In the past decade, an increasing discussion has taken place regarding the employment of hotel service robots. One critical issue is the impact service robots exhibit on customer experience. However, most of the existing studies focus on service robots’ technical functions or customer’s adoption behavior instead of customers’ psychological or attitudinal reactions toward the robot. Meanwhile, the emergence of humanoid robots has raised great attention from both researchers and industry practitioners. Humanlike features (e.g. facial expressions, emotions, and motions) inherently affect customer experience in a hotel environment. Nevertheless, limited literature exists in incorporating service robots’ anthropomorphism and service attributes into …

Two Essays Examining Consumer Responses To Product And Service Failures, Sotires Pagiavlas

Theses and Dissertations

This dissertation is comprised of two essays that examine consumer responses to product and service failures. In essay 1, I use the U.S. automobile industry as a backdrop to investigate how consumers respond when their products experience a defect-related failure identified by the manufacturer that necessitates a recall. I develop a conceptual framework to test the impact of a regulator-initiated digital marketing campaign (DMC) on consumer compliance to product recalls. The empirical context is the launch of a nationwide DMC by the U.S. automobile industry’s regulator. The analysis spans 12 quarters of recall completion data pertaining to 296 recalls falling …

Raising Funds In The Era Of Digital Economy, Deserina Sulaeman

Dissertations and Theses Collection (Open Access)

The rapid advancement in technology and internet penetration have substantially increased the number of economic transactions conducted online. Platforms that connect economic agents play an important role in this digital economy. The unbridled proliferation of digital platforms calls for a closer examination of the factors that could affect the welfare of the increasing number of economic agents who participate in them.

This dissertation examines the factors that could affect the welfare of agents using the setting of a crowdfunding platform where fundraisers develop campaigns to solicit funding from potential donors. These factors can be broadly categorized into three distinct groups: …

Stock Liquidity Of Malaysian Public Listed Firms, Yee Ee Chia

Student Works (2020-2029)

This thesis is motivated by the limited research on the liquidity of Malaysian public listed firms, the growing number of liquidity horseraces, the recent data commercialization by Bursa Malaysia, and liquidity-enhancing policies being spearheaded mainly by stock exchange regulators in emerging markets. By assembling information that covers 1250 public listed non-financial firms over 2000–2015, the thesis conducts three empirical analyses on the determinants of firm liquidity and the effects of higher liquidity on firm valuation, where liquidity is proxied by the “Closing Percent Quoted Spreads” (CPQS). First, the thesis revisits the standard liquidity model and advocates the inclusion of shareholder …

When And How Frontline Service Employee Authenticity Influences Purchase Intentions, Lynn Matthews, Meike Eilert, Les Carlson, James W. Gentry

Department of Marketing: Faculty Publications

In this manuscript, we investigate the central role of perceived frontline service employee (FSE) authenticity and the process by which it impacts purchase intentions, taking into account the represented brand's authenticity. While brand authenticity has previously been shown to enhance consumer outcomes, we find that FSE authenticity is a separate significant predictor of purchase intentions. Further, we find that FSE authenticity enhances purchase intentions by increasing perceived trust and perceived quality. However, this finding only holds for brands that do not emphasize their authenticity, indicating that brand managers should differentially emphasize FSE authenticity based on their brand's positioning. Furthermore, we …

Preparing For The Future: The Effects Of Financial Literacy On Financial Planning For Young Professionals, Tanay Singh

Senior Theses

Purpose – Many people between the age of 20 and 34 have not considered planning financially for the future in any significant capacity and in doing so, they limit their potential savings. The purpose of this study is to examine what financial expectations are for people in the early stages of their career and determine if improving financial literacy and revealing financial realities helps to produce more accurate or realistic expectations. Ultimately, the goal is to better prepare participants in the study for the working world and increased responsibilities outside of the college/university environment by getting them to start thinking …

From The Pits To The People, William J. Robertson

Senior Theses

This thesis explores the current and future status of authentic barbeque in the State of South Carolina. It begins by introducing the topic, exploring the background of barbeque in the state, and then introduces the issues at hand – the importance of advertising the restaurants and the impending question of age of the restaurants’ owners, operators, and pitmasters. In the literature review, the issues are given background and the typical authentic barbeque restaurant is described. Five restaurants are examined in the methodology and research, selected due to their locations in each of the regions of South Carolina (Midlands, Lowcountry, Upstate, …