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Full-Text Articles in Business

Customer Relationship Management In The Hotel Industry, Lakewa Davis Jan 2023

Customer Relationship Management In The Hotel Industry, Lakewa Davis

Walden Dissertations and Doctoral Studies

The inability to satisfy customers in the hospitality industry is a concern for business managers, as a decrease in customer satisfaction can lead to unhappy customers, which adversely affects business performance and profitability. Grounded in the customer relationship management theory, the purpose of this qualitative multiple-case study was to explore how managers of boutiques improve customer satisfaction and increase profitability. Participants were four boutique hotel managers in the metro Detroit area who successfully improved customer satisfaction and increased profitability. Data were collected from semistructured interviews, customer reviews, hotel website documents, customer indices, and hotel industry reports. Data were analyzed using …

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Strategies To Retain Employees In The Mental Health Workplace, Chauncey Janielle Strange Jan 2023

Strategies To Retain Employees In The Mental Health Workplace, Chauncey Janielle Strange

Walden Dissertations and Doctoral Studies

Employee turnover continues to be an issue in the mental health community as mental health business leaders lack strategies to retain employees. Retention strategies are essential to promote continuity, funding, and profitability for mental health agencies and quality service care for patients. Grounded in Bass’s transformational leadership theory, the purpose of this qualitative single case study was to explore strategies mental health business leaders use to retain employees. Participants comprised three mental health center managers from a state agency in northern Louisiana who contributed to employee retention. Data were collected using semistructured interviews and a review of organization performance evaluations, …

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Strategies That Small And Medium-Size Business Owners Use To Repay Bank Loan Obligations In Lagos, Nigeria, Taiwo Bamikole Ala Jan 2023

Strategies That Small And Medium-Size Business Owners Use To Repay Bank Loan Obligations In Lagos, Nigeria, Taiwo Bamikole Ala

Walden Dissertations and Doctoral Studies

The failure of businesses to repay loans adversely affects credit markets. Small and medium-sized (SME) business owners in Lagos, Nigeria, are concerned because financial institutions are unwilling to provide credit because of the low loan repayment performance of those who have received credit in the past. Grounded in the theory of planned behavior, the purpose of this qualitative multiple-case study was to explore strategies some SME owners use to successfully repay bank loan obligations to sustain their businesses. The participants were three SME owners in Lagos, Nigeria, who successfully repaid their bank loans. Data were collected using semistructured interviews and …

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Retention Strategies For Managers Of Generation Y Employees, Michael Askari Jan 2023

Retention Strategies For Managers Of Generation Y Employees, Michael Askari

Walden Dissertations and Doctoral Studies

Employee turnover may lead to increased business costs, degradation of employee mental health, and more taxes on social programs. Managers of Generation Y employees are concerned with turnover because Generation Y employees tend to leave within 12 months of being hired. Grounded in the job embeddedness theory, the purpose of this qualitative multiple-case study was to explore management retention strategies to reduce Generation Y turnover. The participants were six managers of Generation Y employees from six retail businesses who successfully retained employees for more than 12 months. Data were collected using semistructured interviews, journal notes, and a review of public …

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Strategies For Minimizing Defects In Outsourced Products, Kecia Yvonne Ballen Jan 2023

Strategies For Minimizing Defects In Outsourced Products, Kecia Yvonne Ballen

Walden Dissertations and Doctoral Studies

Manufacturing leaders who produce airbags need to immediately identify product defects before fulfilling customer orders to enhance customer safety and satisfaction as well as to decrease costs. Grounded in stewardship theory, the purpose of this qualitative multiple case study was to explore strategies leaders of organizations fabricating parts use for identifying defects in products before fulfilling customers’ orders from within the manufacturing industry. The participants were 10 manufacturing leaders from the southeast region of Virginia. Data were gathered from semistructured interviews and document review. Using Yin’s 5-step approach, the themes that emerged were (a) communication and relationship with outsourced entities, …

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Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell Jan 2023

Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell

Walden Dissertations and Doctoral Studies

Many mortgage brokers leave the mortgage industry because of unforeseen changes andvolatility. Mortgage brokers are concerned with adequate strategies to mitigate industry volatility and inconsistent sales, which is important to successful sustainability during challenging times. Grounded in relationship marketing theory, the purpose of this qualitative single case study was to explore the strategies seven mortgage brokers from a single organization used to sustain sales during volatile times. Data were collected using semistructured interviews by telecommunication, a reflective journal, LinkedIn, Facebook, and broker websites. Through thematic analysis, three themes emerged: maintaining a presence with new and existing clients, understanding client needs, …

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How Healthcare Big Data Analytics Information Asymmetry Influences Organizational Design Absorptive Choices, Neil Black Jan 2023

How Healthcare Big Data Analytics Information Asymmetry Influences Organizational Design Absorptive Choices, Neil Black

Walden Dissertations and Doctoral Studies

Although the relationship between big data analytics (BDA) organizational, firm, and financial performance is well supported, little attention has been paid in extant research to exploring the organizational design issues resulting from information asymmetry caused by BDA; in particular, organizational absorptive choices that include acquisitions, mergers, reorganization, executive changes, or board of director adjustments. The purpose of this qualitative single case study within a U.S. hospital was to explore the conditions and circumstances that influence absorptive organizational design choices of hospital administration. The theoretical base of this study is Pfeffer and Salancik’s resource dependence theory (RDT). Logic model data analysis …

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How Healthcare Big Data Analytics Information Asymmetry Influences Organizational Design Absorptive Choices, Neil Black Jan 2023

How Healthcare Big Data Analytics Information Asymmetry Influences Organizational Design Absorptive Choices, Neil Black

Walden Dissertations and Doctoral Studies

Although the relationship between big data analytics (BDA) organizational, firm, and financial performance is well supported, little attention has been paid in extant research to exploring the organizational design issues resulting from information asymmetry caused by BDA; in particular, organizational absorptive choices that include acquisitions, mergers, reorganization, executive changes, or board of director adjustments. The purpose of this qualitative single case study within a U.S. hospital was to explore the conditions and circumstances that influence absorptive organizational design choices of hospital administration. The theoretical base of this study is Pfeffer and Salancik’s resource dependence theory (RDT). Logic model data analysis …

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Strategies For Mitigating U.S. Banks’ Risks From Exposure To Derivatives And The Underlying Assets, Othman Abdelmoumen Jan 2023

Strategies For Mitigating U.S. Banks’ Risks From Exposure To Derivatives And The Underlying Assets, Othman Abdelmoumen

Walden Dissertations and Doctoral Studies

Many banks’ executives lacked strategies to mitigate the risk of default on subprime mortgages and their linked derivatives to prevent bank insolvency. This led to severe financial losses and insolvency of many banks in 2008-2009. Grounded in the corporate governance agency problem and stewardship theories, the purpose of this qualitative multiple case study was to explore (CG) strategies some bank executives implemented to mitigate the risk of default of subprime mortgages and their linked derivatives to prevent bank insolvency. The participants were four bank executives who worked for federally insured banks in Colorado. Data were collected from semi-structured interviews and …

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Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell Jan 2023

Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell

Walden Dissertations and Doctoral Studies

Many mortgage brokers leave the mortgage industry because of unforeseen changes andvolatility. Mortgage brokers are concerned with adequate strategies to mitigate industry volatility and inconsistent sales, which is important to successful sustainability during challenging times. Grounded in relationship marketing theory, the purpose of this qualitative single case study was to explore the strategies seven mortgage brokers from a single organization used to sustain sales during volatile times. Data were collected using semistructured interviews by telecommunication, a reflective journal, LinkedIn, Facebook, and broker websites. Through thematic analysis, three themes emerged: maintaining a presence with new and existing clients, understanding client needs, …

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Sharing Strategies Between Higher Education Administrators And Their Information Technology Leaders, Larita Brewster Jan 2023

Sharing Strategies Between Higher Education Administrators And Their Information Technology Leaders, Larita Brewster

Walden Dissertations and Doctoral Studies

Some senior administrators in higher education institutions lack strategies to share leadership decision-making with their information technology (IT) leaders in the quest to sustain and improve organizational performance, which is often of concern to leverage technology and improve organizational performance. Grounded in the Bolman and Deal four-frame model of leadership, the purpose of this qualitative, multiple-case study was to explore strategies used at four higher education institutions by four IT leaders and four senior administrators, to improve organizational performance in Alabama. The participants were four higher education senior administrators and four IT leaders in Alabaman higher educational institutions. Data were …

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Succession Planning Strategies For Nonprofit Organizations, Chandler Campbell Jan 2023

Succession Planning Strategies For Nonprofit Organizations, Chandler Campbell

Walden Dissertations and Doctoral Studies

Nonprofit organizations are cornerstones in the community that contribute to improving environments, communities, persons, and life overall. However, some nonprofit organization senior leaders lack the succession planning strategies, resources, and funding to continue serving as positive social change agents in the community. Grounded in the general systems theory, the purpose of this qualitative single case study was to explore business strategies nonprofit leaders use for succession planning. The participants included three senior leaders in a nonprofit located in the northeastern region of the United States who have indirectly or directly implemented succession planning strategies. Data were collected through semistructured interviews, …

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Pharmacy Manager System Implementation Strategies To Mitigate The Cost Of Prescription Errors, Tunde Abiodun Cardozo Jan 2023

Pharmacy Manager System Implementation Strategies To Mitigate The Cost Of Prescription Errors, Tunde Abiodun Cardozo

Walden Dissertations and Doctoral Studies

AbstractOne of the most frequent medical errors in contemporary medicine is incorrect prescriptions, and the profits from retail pharmacy operations are adversely impacted by the costs associated with prescription errors. Independent pharmacy managers are interested in finding workable strategies to mitigate the cost of prescription errors and increase profit. Using the resource-based theory of competitive advantage (RBTCA), the purpose of this qualitative multiple-case study was to explore strategies some independent pharmacy managers in Texas use to mitigate the cost of pharmacy employee prescription errors and increase profitability. The participants were five independent pharmacy managers who implemented strategies to mitigate the …

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Relationship Between Employee Human Capital, Relational Capital, And Work Engagement, Royelle David Comer Sr. Jan 2023

Relationship Between Employee Human Capital, Relational Capital, And Work Engagement, Royelle David Comer Sr.

Walden Dissertations and Doctoral Studies

Work engagement is a challenge for information technology leaders in the digital industry because employees with engagement concerns may exhibit decreased commitment and increased workplace incivility towards the organization, thereby impacting business profits. Grounded in the job demands-resource theory, the purpose of this quantitative correlational study was to examine the relationship between human capital, relational capital, and work engagement initiatives in technology companies in the United States. The participants were 125 supervisors and full-time personnel from the metropolitan region of Atlanta, Georgia, who completed an online-based survey. The results of the multiple linear regression were significant, F (18, 106) = …

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Construction Industry: Profitable Corporate Sustainability Strategies And Processes Achieve Competitive Advantage, Chad Justin Czelusniak-Serviss Jan 2023

Construction Industry: Profitable Corporate Sustainability Strategies And Processes Achieve Competitive Advantage, Chad Justin Czelusniak-Serviss

Walden Dissertations and Doctoral Studies

Some construction industry managers lack strategies to integrate corporate sustainability strategies and processes for competitive advantage, which causes limited profitability. Grounded in the general systems theory, the purpose of this multiple case study was to explore corporate sustainability strategies and processes senior and mid-level construction industry managers use to achieve competitive advantage in the United States. The participants were eight senior/mid-level construction industry managers from eight different construction industry organizations with at least five years of experience in the construction industry who utilized corporate sustainability strategies and processes. Data were collected using semistructured interviews. Three themes emerged using thematic analysis: …

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Strategies For Improving Supply Chain Management In United Nations Peacekeeping Missions, Mirjana Mazar Jan 2023

Strategies For Improving Supply Chain Management In United Nations Peacekeeping Missions, Mirjana Mazar

Walden Dissertations and Doctoral Studies

Managers of the United Nation’s humanitarian operations are under rigid pressure to deliver their programs efficiently due to 75% of supply chains experiencing disruptions, accounting for 60 to 80% of the expenses due to limited funding and increasing scrutiny by member states. Humanitarian operations are inextricably linked to the performance of a supply chain. Therefore, if the supply chain managers in the United Nations (UN) fail to understand and adopt dynamic capabilities, they can experience operational underperformance, affecting trust from financial supporters. Grounded on dynamic capability theory, the purpose of this qualitative multiple-case study was to explore strategies that executive …

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Cultural Humility As A Predictor Of Intention To Leave Moderated By Authentic Leadership, Dennis Whitfield Jan 2023

Cultural Humility As A Predictor Of Intention To Leave Moderated By Authentic Leadership, Dennis Whitfield

Walden Dissertations and Doctoral Studies

The problem addressed in this research was the inappropriate treatment of multicultural individuals by their immediate supervisors and the need for a thorough examination of cultural humility in organizational settings. This quantitative study used linear regression and moderation analyses to examine the relationship between cultural humility and intention to leave moderated by authentic leadership to determine how the participants’ perception of cultural humility in their immediate supervisor predicted their intention to leave. Another purpose was to examine whether authentic leadership moderated the relationship with intention to leave. The theoretical framework for this study included cultural humility, authentic leadership, and intention …

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Strategies For Developing Effective Teams Within Small Businesses, Jennifer Holly Wolfson Jan 2023

Strategies For Developing Effective Teams Within Small Businesses, Jennifer Holly Wolfson

Walden Dissertations and Doctoral Studies

Due to the prominence of building larger teams, some small businesses lack strategies to create effective teams for improving organizational performance. Small business managers yearn to instill team development strategies because they could produce a team that will use their abilities to enhance organizational performance. Grounded in Tuckman’s group development theory, the purpose of this qualitative multiple case study was to explore strategies small business managers use to create effective teams for improving organizational performance. The participants were three managers from three small businesses who created effective teams. Data were collected using semistructured interviews and reviewing manuals, protocols, and training …

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Strategies For Increasing Employee Engagement In Media Organizations, Mercedeez Porsché, Ellexus Byrd Jan 2023

Strategies For Increasing Employee Engagement In Media Organizations, Mercedeez Porsché, Ellexus Byrd

Walden Dissertations and Doctoral Studies

Employee engagement is crucial for the success of any organization, and disengaged employees can reduce productivity and increase costs. Media leaders are concerned with the negative impact that employee disengagement can have on firms’ profitability and competitiveness. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies leaders use to increase employee engagement in media organizations. Participants comprised five leaders within media organizations with a local presence in Georgia who successfully implemented strategies to increase employee engagement. Data were collected through semistructured interviews and a review of online and public platforms. Data were analyzed …

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Determining Strategies For Cost Effectiveness In Sustainable Healthcare Delivery – An Emerging Market Study, Francis Ikechukwu Igbo Jan 2023

Determining Strategies For Cost Effectiveness In Sustainable Healthcare Delivery – An Emerging Market Study, Francis Ikechukwu Igbo

Walden Dissertations and Doctoral Studies

AbstractSome South African healthcare managers and physicians find sustaining quality, cost-effective healthcare services challenging. Healthcare leaders are concerned about the high cost of healthcare as it can negatively impact sustainability and patient outcomes. Grounded in the cost-effectiveness theory and complex adaptive system theory, the purpose of this qualitative multiple-case study was to explore strategies some South African healthcare leaders use to sustain healthcare delivery in lower- and middle-income countries. The participants were five healthcare practitioners in rural areas of South Africa. Data were collected through semistructured interviews and secondary data sources. Thematic analysis of the data yielded four themes: patients’ …

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Small Business Internal Control System Strategies To Protect Business Assets And Profitability, Edward Gabriel Earl Kuupualeialoha Keaunui Jan 2023

Small Business Internal Control System Strategies To Protect Business Assets And Profitability, Edward Gabriel Earl Kuupualeialoha Keaunui

Walden Dissertations and Doctoral Studies

The absence of financial expertise and internal control systems contributes to losing business assets and profitability. Small business leaders who lack internal control systems and strategies to protect against the financial loss of business assets and profitability may be vulnerable and suffer losses. Grounded in the Committee of the Sponsoring Organization of the Treadway Commission (COSO) internal control-integrated framework, this qualitative multiple-case study explores internal control system strategies that small business leaders use to protect business assets and profitability. The participants were five small business leaders from the Western region of the United States who have successfully operated for over …

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Adaptive And Maladaptive Coping As Mediators Of The Relationship Between Impostor Phenomenon And Help Seeking Intention, Victor Mosconi Jan 2023

Adaptive And Maladaptive Coping As Mediators Of The Relationship Between Impostor Phenomenon And Help Seeking Intention, Victor Mosconi

Walden Dissertations and Doctoral Studies

The modern workplace and public media have reported on the influence of the impostor phenomenon (IP) on leadership mental health and workplace effectiveness. The choice of coping strategy may influence leaders’ intentions to seek psychological help. Guided by the impostor cycle model, the purpose of this quantitative study was to examine the extent to which adaptive and maladaptive coping mediates the relationship between IP and help-seeking intention in a convenience sample of 162 participants in leadership positions. The Clance Impostor Phenomenon Scale assessed strength of IP, the Brief COPE measure assessed adaptive and maladaptive coping, and the Beliefs About Psychological …

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Employee Retention Strategies In Selected Small And Medium Enterprises In Nigeria, Ijeoma Omeoga Jan 2023

Employee Retention Strategies In Selected Small And Medium Enterprises In Nigeria, Ijeoma Omeoga

Walden Dissertations and Doctoral Studies

AbstractThe lack of employee retention strategies in Nigeria’s small and medium enterprises (SMEs) can have adverse business outcomes. Business leaders are concerned about employee retention strategies since they can help reduce turnover and retain experienced employees. Grounded in Herzberg’s two-factor theory of motivation, the purpose of this qualitative multiple-case study was to explore strategies business leaders use to retain their experienced employees. The participants were four business leaders of four SMEs in Nigeria who successfully implemented strategies that helped retain their experienced employees. Data were collected using semistructured interviews and a review of organization policy documents. Through thematic analysis, four …

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Effective Business Survival Strategies Among Women-Owned Small And Medium Enterprises After A Natural Disaster, Clorinda Valentina Sanders Jan 2023

Effective Business Survival Strategies Among Women-Owned Small And Medium Enterprises After A Natural Disaster, Clorinda Valentina Sanders

Walden Dissertations and Doctoral Studies

Women business owners (WBOs) who experience natural disasters face significant challenges, such as disruption of business operations, damage, or detriment to infrastructure, decreased revenue, and low customer confidence. WBOs are concerned with business continuity and the social and economic impact of natural disasters in their communities. Grounded in the resource-based view and marketing entrepreneurship theories, the purpose of this qualitative multiple case study was to explore strategies WBOs of small and medium enterprises (SMEs) use to survive a natural disaster. The participants were four women SME owners in northeast Florida who implemented strategies to maintain business continuity during and after …

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Strategies For Diverse Membership Recruitment And Retention In Nonprofit Organizations, Portia G. Smith Jan 2023

Strategies For Diverse Membership Recruitment And Retention In Nonprofit Organizations, Portia G. Smith

Walden Dissertations and Doctoral Studies

Incorporating diversity is essential to the survival of nonprofit organizations. This qualitative single case study was important to membership-based nonprofit organization leaders because recruitment and retention strategies contribute to organizational diversity. Grounded in critical multicultural marketing theory, the study was conducted to explore the strategies that nonprofit organization leaders used to recruit and retain a diversified membership. Data were collected from three participants, who were nonprofit organization leaders in the eastern United States, through semistructured interviews, and review of organizational documents and reports, social media, and internet reports. The data were thematically analyzed and two themes emerged: (a) recognition and …

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Internal Control Strategies To Limit Nonprofit Organization Fraud And Embezzlement Costs., Ralston K. Tracey Jan 2023

Internal Control Strategies To Limit Nonprofit Organization Fraud And Embezzlement Costs., Ralston K. Tracey

Walden Dissertations and Doctoral Studies

AbstractEmployee intent to commit fraud and embezzlement costs has the potential for adverse business outcomes. Nonprofit leaders are concerned with employee fraud and embezzlement costs as it is the main predictor of employee wrongdoing and increase the chances of their organization's failure. Grounded in fraud triangle theory, the purpose of this qualitative multiple-case study was to explore internal control strategies nonprofit leaders use to limit fraud and embezzlement costs. The participants were eight leaders from four nonprofit organizations in the Southeastern United States who successfully used strategies to prevent fraudulent financial losses in their organizations. Data were collected from semistructured …

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Nigerian Women Entrepreneurs’ Narratives On Collective Action For Economic Empowerment And Gender Parity, Elizabeth Oyanu Ujah Jan 2023

Nigerian Women Entrepreneurs’ Narratives On Collective Action For Economic Empowerment And Gender Parity, Elizabeth Oyanu Ujah

Walden Dissertations and Doctoral Studies

While entrepreneurship has offered some potential for empowering subordinated women in urban areas of Nigeria, a literature gap exists on urban Nigerian women entrepreneurs' narratives to understand better how their collective action may further support economic empowerment and gender parity. The purpose of this qualitative, narrative inquiry study was to understand how women entrepreneurs in urban Nigeria view their work to gain economic empowerment and gender parity through collective action. The narrative inquiry method was used to address the problem and answer the research question using interview data from 10 urban female Nigerian entrepreneurs. This study was framed by two …

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Knowledge Management Implementation In U.S. Army Headquarters: A Case Study, David Marvin Van Laar Jan 2023

Knowledge Management Implementation In U.S. Army Headquarters: A Case Study, David Marvin Van Laar

Walden Dissertations and Doctoral Studies

This case study examined the U.S. Army’s implementation of knowledge management (KM) as an integrating process within its command and control system. The research problem explored was the U.S. Army’s attempts to measure knowledge transfer using the KM Maturity Model (KM3) and KM Assessment Tool (KMAT). The purpose was to determine levels of KM maturity and knowledge barriers that affected decision-making. The conceptual approach used Nonaka and Takeuchi’s process theory for the knowledge-based firm, combined with Argote and Hora’s framework of knowledge transfer as it applied to Moore’s concept of public value. The central research questions explored the levels of …

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Career Progression: Narrative Study Of Impediments Affecting Army Female Officer Advancement From Major To Lieutenant Colonel, Jeremia M. Van Jan 2023

Career Progression: Narrative Study Of Impediments Affecting Army Female Officer Advancement From Major To Lieutenant Colonel, Jeremia M. Van

Walden Dissertations and Doctoral Studies

AbstractQualitative narrative inquiry was used to understand the accounts and experiences of female officers in the United States Army that were once stationed in South Korea, who did not advance to the rank of lieutenant colonel. In today’s military, female officers still face many challenges during their advancement from Major to Lieutenant Colonel, relative to their male counterparts. The specific problem is the underrepresentation of female majors in the Army who compete for promotion to the lieutenant colonel rank. The researcher explored the experiences of 14 female Army officers that served in South Korea and sought out promotions from the …

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Local Stakeholders' Involvement In Community Development Projects In Kenya, Charles Wanjue Jan 2023

Local Stakeholders' Involvement In Community Development Projects In Kenya, Charles Wanjue

Walden Dissertations and Doctoral Studies

Local residents can provide valuable input on the design, implementation, review, and assessment of development projects, but many community development organizations do not involve these individuals in decision-making. There was inadequate knowledge about why community members are not engaged in community development projects in Kenya. With this study, I sought to improve the understanding of why community members are not fully involved in implementing and managing community development projects in Kenya. Stakeholder theory served as the theoretical foundation for this study. Data were collected through interviews with 13 management and program staff members working with an NGO in Kenya. The …

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