Technology and Innovation Commons^™

A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey

Conference papers

During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer. Service provider companies may reduce costs, increase consumer satisfaction and tap into new markets which have been made accessible via the Internet. From a consumer’s point of view, SSTs can save money and time, provide convenience, and in some cases, enjoyment. All the above mentioned advantages are achievable only if SSTs gain adoption among consumers. In light of …

Acceptance Of E-Payment For Tax Purposes In Malaysia., Nor Aizah Sumedi

Student Works (2010-2019)

Many studies have been done on the on acceptance of e-filing to amongst taxpayers. One of it carried out by Fu, Farn and Chao (2005) that conducted a survey in China. However, not many studies focus on tax e-payment yet. Therefore, this study is done in order to really examine and investigate in the real world, how is the acceptance of Malaysian taxpayers in using e-payment, especially in paying their tax liability. The main objective of the study is first is to compare the criteria of both manual and electronic taxpayers towards the usage of e-payment method in paying their …

Designing The Dynamics Of Service Innovations, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

There is no serious tool available to design service innovations even as it is gaining in important attention from the academic and industrial worlds. This paper presents a method that is specifically developed to help service innovators plan and design their innovations. The method recognizes the dependencies that exist across a service provider, customers and suppliers and help identify potential inconsistencies in the design of service innovations.

Is Virtualization An Appropriate Method Of Disaster Recovery For The Hospitality Industry?, Manognya Murukutla

UNLV Theses, Dissertations, Professional Papers, and Capstones

Organizations across all business sectors are making increasing use of IT today. While other industries have understood the consequences of this dependence in the event of IT disasters and placed a large emphasis on disaster recovery plans and technology, the hospitality industry is lagging behind. One of the reasons why the hospitality industry does not place as much of an importance to disaster recovery is the cost. However, IT disaster is a very damaging occurrence, and measures should be taken to mitigate the event. Loss of a property's information technology (IT) functions can cause chaos in a hotel’s operations leading …

Web Design Practices For Small Businesses, Kate Nickerson

Graphic Communication

The purpose of this study was to discover the most effective and successful strategies of web design and development for small businesses. A small business’ web site is an increasingly critical marketing tool that can even drive profits if used correctly. This study makes an example of a web site redesign for Linnaea’s Café, a coffee house, art gallery, and music venue in San Luis Obispo, California. The web site redesign was developed using a dynamic content management system to allow easy, frequent updates to the site by the café’s manager.

To determine what consumers want and expect to see …

Entrepreneurial Experiments In Science Policy: Analyzing The Human Genome Project, Kenneth G. Huang, Fiona E. Murray

Research Collection Lee Kong Chian School Of Business

We re-conceptualize the role of science policy makers, envisioning and illustrating their move from being simple investors in scientific projects to entrepreneurs who create the conditions for entrepreneurial experiments and initiate them. We argue that reframing science policy around the notion of conducting entrepreneurial experiments – experiments that increase the diversity of technical, organizational and institutional arrangements in which scientific research is conducted – can provide policy makers with a wider repertoire of effective interventions. To illustrate the power of this approach, we analyze the Human Genome Project (HGP) as a set of successful, entrepreneurial experiments in organizational and institutional …

Income, Endogenous Market Structure And Innovation, Mei Lin, Shaojin Li, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

We investigate the effect of income distribution on R&D in a dynamic framework. Our model captures both the infinite R&D race among heterogeneous innovators and a market where successful innovators generate revenues. The market structure of successful innovations is endogenous – firms produce vertically differentiated substitute goods and compete in price. Based on firms' equilibrium market revenues, we derive numerical solutions of the Markov perfect equilibrium innovation rate of the dynamic problem. A key insight in our results is that explicitly modeling price competition and the market structure plays an important role in evaluating the impact of rising income inequality …

The Interaction Of Roles, Resources, And Organizational Structures In Creative Work, Feichin, Ted Tschang

Research Collection Lee Kong Chian School Of Business

Creativity is known to be located at both the individual and group levels. We look at the case of videogame development, as an instance of project level creativity. We focus in particular on the design of the artifact. By examining the loci of creativity at the individual and group levels, we shed light on the roles and tasks of the designer, and on the organizational group structure known as the design cabal. In comparing the two extremes, we discover that the lack of organizational resources (namely, well known designers) leads in certain projects to the adoption of cabals or cabal-like …

Understanding The Values Of Mobile Technology In Education: A Value-Focused Thinking Approach, Hong Sheng, Keng Siau, Fiona Nah Fui-Hoon

Business and Information Technology Faculty Research & Creative Works

Mobile technology has mobilized the human interaction in all dimensions by supporting mobile collaboration. as collaboration is key to learning in today's educational environment, mobile technology has tremendous potential in supporting and improving education and its delivery. Given that mobile technology for education is a new phenomenon that is gaining popularity, the values of using mobile technology to support education need to be further researched and better understood. in this research, we used the Value-Focused Thinking approach to interview students and instructors to identify the values of education that are enabled by mobile technology. These values are represented in the …

Bringing Ideas To Life: Tapping On Design's Strategic Value, Knowledge@Smu

Knowledge@SMU

Before Apple can wow its legions of devotees and win over new ones with its latest offerings, it needs a group of industrial designers to work their magic first. Highly integral to a product’s success yet often falling below the radar screen as a profession, industrial design involves a unique combination of factors – from studying market trends and human behaviour to conjuring new product categories. But what does it take for organisations to cultivate industrial design as a key competency?

Entrepreneurs Share Their Formula For Success: Failure, Knowledge@Smu

Knowledge@SMU

Entrepreneurship is so often associated with risk-taking that in safety-seeking Singapore, it would be quite natural to assume a rather weak spirit of enterprise. Such an assumption, of course, would only be partly true. After all, successful entrepreneurs need to possess more than just an appetite for risk; they need to be skilled at harvesting talent, tapping on their networks and navigating around business environments. Can such successes be taught? Panellists at a recent forum seem to think so – but only to a limited extent. They draw distinctions between formulaic prescriptions and advice, saying that while there are no …

Successful Technopreneurship 2.0: Beyond Buzzwords And Technology, Knowledge@Smu

Knowledge@SMU

If entrepreneurship requires true grit, then technopreneurship – a new-age term that describes entrepreneurship in technology sectors – is quite likely the ultimate test, given the highly dynamic nature of technological innovation and its dependency on a host of external factors. Would the iPhone have succeeded without the App store? Could the Blu-Ray have taken off without the backing of major Hollywood studios? Will people buy GPS systems without maps? Such are considerations that technopreneurs have little influence over, but must always bear in mind because technology, in and of itself, bears little meaning for end-consumers.

Social Media Marketing: Gaining A Competitive Advantage By Reaching The Masses, David J. Perdue

Senior Honors Theses

Social media marketing involves the use of online social media tools—such as Facebook, Twitter, and LinkedIn—to reach consumers in innovative ways. Given the increasingly large numbers of consumers using social media, businesses of all types are getting involved in social media in an attempt to reach new audiences and strengthen their ties with existing customers. However, the magnitude of resources available and the potential consequences of a failed social media marketing campaign have left many companies in a state of uncertainty. How can a company develop a social media marketing strategy that will prove successful in the long run? Instead …

Open Innovation In Platform Competition, Mei Lin

Research Collection School Of Computing and Information Systems

We examine the competition between a proprietary platform and an open platform,where each platform holds a two-sided market consisted of app developers and users.The open platform cultivates an innovative environment by inviting public efforts todevelop the platform itself and permitting distribution of apps outside of its own appmarket; the proprietary platform restricts apps sales solely within its app market. Weuse a game theoretic model to capture this competitive phenomenon and analyze theimpact of growth of the open source community on the platform competition. We foundthat growth of the open community mitigates the platform rivalry, and balances the developernetwork sizes on …

Innovative Entrepreneurs Workbook, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

The workbook provides a step by step approach to identifying innovation opportunities and the key aspects of Innovation development

Leadership And Innovation Program, Connie I. Reimers-Hild

Kimmel Education and Research Center: Presentations and White Papers

No abstract provided.

Think Setting Up A Business Is Easy? Think Again!, Knowledge@Smu

Knowledge@SMU

Entrepreneurship stories are like fairytales. The rags-to-riches stories of college dropouts turned successful multimillionaires provide many an overworked and underappreciated employee with idealism and inspiration: to ditch a life of conventions and to pursue one's passions. But don't be naïve, says Wong Hoong An, chief evangelist officer of the popular local food website, HungryGoWhere.com. There are too many questions to consider, such as 'Can you live with a pittance of a salary for years?' and 'Do you relish change, instability and volatility?'

From Post-Its To Face-Bras: How 3m Puts Innovation Into Practice, Knowledge@Smu

Knowledge@SMU

Most people are familiar with the genesis of the Post-it, 3M's signature yellow sticky pad: an accidental outcome that followed the discovery of a non-permanent adhesive. While innovations as such might be viewed as a fluke – an invention that occurred by chance – it is helpful to note that certain environments and conditions can render an organisation more 'accident'-prone. Geoff Nicholson, the "father" of 3M's line of Post-it Note products and an advocate of "risky business" behaviours, shared his insights and observations at SMU recently.

The Role Of Public Libraries And Their Future, Uma Devi Doraiswamy

DLTS Faculty Publications

No abstract provided.

2010 Ijbe Front Matter, Tamra Connor

International Journal for Business Education

1. Editorial Board
2. President's Letter
3. SIEC-ISBE International