Human Resources Management Commons^™

The Critical But Overlooked Player Protection Tool: Self Care For Customer Facing Staff, Stacy Shaw, Jay Robinson

International Conference on Gambling & Risk Taking

BACKGROUND

Like many things, the need for self-care for staff came to light because of the pandemic. Every day, Oregon Lottery staff would go out and deal with angry, frightened, confused, frustrated, and sometimes aggressive players and retailers. People struggling with all kinds of stress, acting out and exhibiting behaviors that might normally suggest the need for an RG conversation. We started to hear that the staff was feeling overwhelmed, burned out, powerless, unheard, unappreciated, unable to connect. We were asking them to promote RG during this difficult time - but we had not given them the tools they needed …

The Future Of Adventism, Education, Social Issues, And Spirituality, Chibueze Ogbonna

Adventist Human-Subject Researchers Association

No abstract provided.

Using Drama Therapy To Foster Peer Support Among Nurse Leaders, Chyela Rowe

Expressive Therapies Dissertations

This study explored the use of drama therapy to support the social-emotional experiences of nurse leaders at a mid-sized regional hospital system in the Southeastern United States. Nurse leaders have experienced profound changes to their work environments in recent years and burnout has been at an all-time high among healthcare workers globally. Organizational supports for nurses and nurse leaders are both inadequate to meet the needs and under-resourced. The research questions explored 1) whether the drama therapy peer support initiative improved outcomes and 2) whether there was a significant relationship between measures, and 3) what nurse leaders described as facilitators …

Interest Convergence And Neoliberalism: Effects On Entry-Level Staff Of Color Who Perform Diversity, Equity, And Inclusion In Higher Education, Jesse N. Avila

Master's Theses

Higher education was not originally built to benefit people of color. Diversity, equity, and inclusion (DEI) are many ways in which universities seek to change higher education. However, higher education has a staff retention problem and is at risk of losing more than half of its current workforce. Retention problems also impact entry-level staff of color who perform DEI in universities. Through a lens of interest convergence and neoliberalism, this qualitative study gathered the experiences of entry-level staff of color who perform DEI in student affairs, looked at how their experiences are shaped by the structures of the university, and …

Identifying Critical Psychological Characteristics Related To Successful Performance As A Contact Tracer: A Job Analysis, Dev K. Dalal, Jason Randall, Gabrielle C. Danna, Josh Ash

Personnel Assessment and Decisions

The COVID-19 pandemic highlighted the need for a massive workforce of contact tracers to help end the global pandemic. Rapidly accelerating the recruitment, selection, and training of contact tracers proved to be difficult, though, due in part to the lack of a valid, structured, and systematic approach to hiring and training contact tracers. This demonstration presents the results of the first steps in developing a systematic selection and training program: a combined (worker- and task-oriented) job analysis of the contact tracer job. Using archival records and structured interviews with 15 subject matter experts, we identified 25 unique characteristics related to …

"That Is An Interesting Question!" Oddball Interview Questions And Organizational Personality Perceptions, Don C. Zhang, John-Luke Mccord

Personnel Assessment and Decisions

Oddball interview questions have gained both popular and academic traction in recent years. Regardless of the intentions behind these questions, job seekers will form judgments about the employer based on its selection tactics. This paper examined the effect of oddball interview questions on organizational personality perceptions and subsequent attraction to the organization. In a time-lagged online experiment, we found organizations that asked oddball interview questions (vs. traditional interview questions) were perceived as more innovative and stylistic, which had a positive indirect effect on organizational attraction. Despite the positive effect of oddball interview questions on these organizational personality perceptions, oddball interview …

Effects Of Background Cues On Videoconference Interview Ratings, Deborah M. Powell, Maria V. Kavanagh, Bethany E. Wiseman, Audrey Hodgins

Personnel Assessment and Decisions

Interviewers regularly make personality-related attributions in interviews, whether purposefully or not. In this study, we examined whether changing a contextual cue in a videoconference interview (the cleanliness of the room where the interviewee is located) influenced interviewers’ ratings of interviewee conscientiousness and interview performance ratings. We conducted a between-subjects experiment (N = 389) and manipulated three factors: background cleanliness (clean vs. messy) x location (office vs. home) x gender of job candidate (man vs. woman). The dependent variables were conscientiousness ratings and interview performance ratings. There was a main effect of cleanliness on conscientiousness and on interview performance ratings; …

Personnel Selection In Australia: Identifying Research-Practice Gaps And Understanding The Importance Of Culture Fit, Jaymon D. Kirk, Serena Wee, Patrick D. Dunlop

Personnel Assessment and Decisions

This study examined current personnel selection practices in Australia including (a) the types of assessments used, (b) the factors considered when choosing assessments, and (c) the characteristics targeted in successful applicants. Participants from 68 organizations responded to a questionnaire that asked about current selection practices. Several areas where current practice deviated from research-supported best practice were identified. First, psychometric tests were used rarely: Cognitive ability tests were used by 26% of organizations and self-report questionnaires (e.g., personality inventories) by 18% of organizations. Second, when choosing assessments, the three most important considerations (in order) were the candidate experience, reducing bias, and …

Interventions To Improve The Candidate Experience Of Structured Videoconference Interviews, Amanda Deacon, Jordan Moore, Deborah Powell

Personnel Assessment and Decisions

Intense competition for talent has led to increased organizational focus on improving how applicants perceive and respond to selection tools. Because of the recent increased use of technology in selection, we tested whether modifying aspects of videoconference interviews could improve applicant reactions. We tested two interventions—structured rapport building and question provision—with 205 applicants applying for a research assistant position. Applicants were randomly assigned to either an experimental condition (rapport or question provision) or the control condition and participated in a structured videoconference interview, followed by a survey. Structured rapport building had no significant effect on applicant reactions. However, question provision …

Affective Commitment, Mentoring, And Anticipated Turnover Among Millennials, Keiasha Hypolite

Dissertations

ABSTRACT

Millennials comprise the largest group of individuals in the workforce, yet organizations struggle to keep millennials engaged in the workplace. Millennials move from job to job, with an average stay at one employer between 12 and 18 months (Hechl, 2017). Researchers have reported that millennials cause the majority of turnover in the workplace. Globally, human resources practitioners experience difficulties retaining millennials (Sahraee et al., 2021). Previous studies have researched millennials, affective commitment, mentoring, and turnover. However, no known research has used all four factors to solve a global problem. In their discussion of the highly competitive labor market, Ramírez …

Esg Disclosure Scores And Ceo Compensation, Zane M. Rankin

Honors Thesis

This paper examines the impact of environmental, social, governance (ESG) disclosure scores on chief executive officer (CEO) compensation. I analyze the S&P 500 from 2011 – 2021 utilizing the within estimation method for fixed effects regression models to find that a one point increase in a firm’s ESG disclosure score is associated with a 0.49% increase in CEO compensation, ceteris paribus. However, certain S&P 500 industries have an advantage in boosting their ESG disclosure score relative to other industries. After including interaction terms between industry and ESG disclosure score, I find that, for the median industry, a one point increase …

Household Heroes: An Examination Of Domestic Workers' Rights In The United States And Mexico, Kaitlyn Sutton

Honors College Theses

Since 2018, worker's rights have become a forefront in the battle to developing a more equitable nation in Mexico, specifically regarding domestic employees. In my honors thesis I compare the rights of domestic workers in both the United States and Mexico using elements set forth in the SA8000 Standard formed by the Social Accountability International Organization in order to analyze which country grants more access to these liberties. I then examine different cross-cultural management styles in the countries as a method for explaining the differences in right. I also discuss advocacy groups still fighting for more freedom as well as …

The Impact Of The Corporate Workspace On Employee Happiness And Turnover Rate, Sarah Ayla Johnston

Management Undergraduate Honors Theses

The physical workspace is one that we can see, touch and smell (Morgan, 2018). From the floor layout to the furniture that fills the space, it all makes up the physical workspace where employees come to work. Physical workspaces can also include a cafeteria, gym, arcade area, etc. Prior studies have shown that small, yet meaningful modifications can be made to achieve an optimal workspace (Heitzman, 2018). The purpose of this study is to collect data from employees who conduct work in different office layouts to see how their physical workspace affects their overall happiness and their intent of staying …

Campus-Level Teacher Turnover In Texas Public Elementary Schools: An Examination Of The Impact Of Leadership Factors And School Demographics Using Heirarchical Linear Modeling, Amy Welch Baskin

Human Resource Development Theses and Dissertations

The 2022 Texas Teacher Survey conducted by the Charles Butt Foundation reported that in the past year 77% of public school teachers in Texas considered leaving their positions or the teaching profession, an increase of 19% since 2020. A secondary finding was that the presence or absence of administrative support was a key factor in the decision making about whether to leave. Teachers are the backbone of the U.S. education system which exists to educate future generations of citizens and leaders, and the teacher–student relationship is one of the most important school-related factors to student learning and success (Ronfeldt et …

Hr Connection, Georgia Southern University

Georgia Southern University Human Resources Newsletters

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Beyond Boarders For First-Generation Students, Nayeli Ortiz

Management Undergraduate Honors Theses

1. Tabeling at TRIO and Multicultural Center events

2. Require academic advisors to have at least one conversation with every student about studying abroad (never assume a student is not interested or unable to go)

3. Overtly feature first-generation study abroad students in social media and Hogs Abroad website.

4. Network interested students with students who have completed study abroad

5. Offer a promotional study-abroad program for first-generation students

6. Promote funding information and add more first-generation specific scholarships

Increasing Employee Retention And Satisfaction In A Post-Covid-19 World, Kaylen Aldridge

Management Undergraduate Honors Theses

It is extremely rare for something to happen that impacts the entirety of the human population. Three years ago it did and it will continue to have lasting impacts far into the future. The COVID-19 pandemic was a massive global event that completely altered the world. Not only did the pandemic force people into new situations, but it completely altered the way people live.

This paper will explore the effects of the COVID-19 pandemic on employment in the United States and around the world. It will review behavior patterns and relevant literature, include a personal interview with the researcher who …

Smells Like Team Spirit: How To Foster Psychological Safety And Enhance Team Creativity, Shannon S. Burrows

Creative Studies Graduate Student Master's Projects

Creativity is one of the most sought-after skills of the 21^st century, yet team members may be reticent to contribute to creative problem-solving out of fear of ridicule, retribution, or because of rigid hierarchical team structures. However, psychological safety is the underpinning of creativity; without it a culture of silence prevails, mistakes go unreported, and team creativity languishes. But how do leaders cultivate psychological safety in their teams? This project seeks to answer that question. Although the term “psychological safety” has become common in the corporate lexicon, misconceptions abound. Through the creation of a short, animated video, this project …

Investigating The Costs And Economic Impact Of Flight Delays In The Aviation Industry And The Potential Strategies For Reduction, Ashmith Anupkumar

Electronic Theses, Projects, and Dissertations

This study addressed a critical issue in our travel life: flight delays. This study covers all aspects of a flight delay, from its causes and consequences to reduction strategies. The focused research questions were: To determine the outcome of flight delays in the aviation industry, to determine costs associated with flight delays for airlines, airports, and passengers, and to determine strategies for reducing flight delays in the aviation industry for robust findings. The findings for each question were as follows: the primary causes were overscheduling, airport hubbing, late check-ins, technical failure, etc. And the consequences were significant financial loss, the …

The Effects Of Organizational Justice, Anneliese Yuenger

Electronic Theses, Projects, and Dissertations

The aim of the present study was to examine the perceptions of organizational justice on employee outcomes of work engagement, burnout, turnover intentions, and presenteeism. The study used survey data from 329 employees who worked over 30 hours per week in the last six months. Data were analyzed using SPSS 28 and Hayes PROCESS Macro to assess descriptive statistics, correlation, simple linear regression, and mediated path analyses. The results of the study found that perceptions of organizational justice (POJ) positively related to engagement. An inverse relationship was found for POJ, burnout, turnover intention, and presenteeism. Overall, engagement and burnout were …