Technology and Innovation Commons^™

Creating Simulation-Based Training Tools For Customer Relationship Management With Service-Oriented Architecture, Jeffrey Guevin

Master's Theses and Doctoral Dissertations

Simulation-based training offers significant benefits for employee education, but many software packages do not offer tools that can easily accommodate this type of training. This paper argues that the use of Service-Oriented Architecture can make it possible to create software-assisted simulated business environments as a method of training employees. I present the advantages and challenges of simulation as a training paradigm. I then discuss the obstacles to the creation of simulations for CRM training and offer web services as a possible solution. I describe in detail a software application that makes use of the web services interface of a CRM …

Toward A Technology Management Core: Defining What The Technology Manager Needs To Know, Mark Doggett, Pam Mcgee, Sophia Scott

SEAS Faculty Publications

With the increasing demands on organizations to do “more with less,” and produce acceptable market results, productivity and performance standards continually raise the expectations on competitive success. To meet these expectations, organizations should create learning opportunities that combine the application of technical management skills along with the softer skills involved in people management. Technical managers with little training or past experience with nontechnical skills often perform poorly in technical management positions (Kroecker, 2007). Because this generation lives in a highly technical environment, managers need to be proficient in dealing with knowledge workers and systems; therefore, there is a growing emphasis …

The Effect Of Virtuality On Individual Network Centrality And Performance In On-Going, Distributed Teams, Priscilla Arling, Mani Subramani

Scholarship and Professional Work - Business

For distributed teams to succeed, individuals must interact successfully within team social networks. To understand individual performance in distributed teams, we consider a multi-dimensional view of individual virtuality and its relationship with centrality in the team’s face-to-face network and ICT network. We leverage social network theory and hierarchically analyze data from 254 individuals in 18 teams. We find that members with higher dispersion are less central in the face-to-face network while those with higher ICT use are more central in the ICT network. Centrality in the ICT network, but not centrality in the face-to-face network, is positively related to performance. …

Again A Cottage Industry, Ivan Gaetz

Collaborative Librarianship

No abstract provided.

The Role Of The Site Selector, Andrew H. Shapiro

South Carolina Journal of International Law and Business

No abstract provided.

A Theory Of Mental Credit, Jason Soll

CMC Senior Theses

Many philosophical subjects attempt to analyze the basis of human welfare. Theories of desert, distribution of property, and happiness tend to dominate philosophical discourse. Mental credit, which is the mental acquisition of credit for one’s accomplishments and the satisfaction one derives from this credit, is absent from this discourse despite its underlying role in the way people think about their lives. Mental credit is an eternal cognitive good that deserves thoughtful attention and pious decisions for implementation. The following theory of mental credit seeks to serve as a unifying theory for the mental calculations that guide life’s most imperative decisions, …

Top 10 Law School Home Pages Of 2010, Roger Skalbeck, Jason Eiseman

Georgetown Law Faculty Publications and Other Works

This ranking report attempts to identify the best law school home pages based exclusively on objective criteria. The goal is to assess elements that make websites easier to use for sighted as well as visually-impaired users. Most elements require no special design skills, sophisticated technology or significant expenses.

Ranking results in this report represent reasonably relevant elements. In this report, 200 ABA-accredited law school home pages are analyzed and ranked for twenty elements in three broad categories: Design Patterns & Metadata; Accessibility & Validation; and Marketing & Communications. As was the case in 2009, there is still no objective way …

Comparisons Between Educational Map Software Displaying Soil Data, Laura A. Kocur

Department of Computer Graphics Technology Degree Theses

The use of technology in the classroom is becoming more widespread, and the area of agronomy is no different. Utilization of various mapping technology is more common in instructional components in the classroom, although the impacts of software usability have not yet been explored. Maps available over the Internet are identified as an area in which usability is not known, nor are there any fixed standards or conventions to govern the display of them. The recently developed mapping prototype is intended to increase accessibility to map data used in class, as well as make it easier to use the data. …

The Implementation Of Web-Based Project Management Systems By The General Contractor: Transferring From Hard-Copy To Digital Format., Jason A. Miller

Purdue Polytechnic Directed Projects

Abstract

The construction industry is undergoing a transition from being paper based to a digital one.  This transition puts a document management challenge on all members of the construction team, but most specifically the general contractor which has to ensure that the appropriate information reaches the intended party in a usable format.  The submittal process has historically been very paper intensive with multiple copies begin distributed to various parties.  Transitioning to a digital format will decrease the amount of paper copies, but presents challenges to the general contractor.  The first is the traditional method of noting documents will not be …

Teleworking: An Examination Of The Irish Dichotomy, Deirdre Donovan

Theses

Changing demographics and labour market structures are placing increased pressure on identifying work/life balance solutions, while global competition is forcing companies to look beyond traditional solutions to search for competitive advantage. Recent rapid technology developments facilitate a strategic application of teleworking, which, in suitable organisations, would appear to alleviate both of these issues. Despite this, the limited evidence that exists in the telework literature indicates a dearth of telework in Irish companies, and recent research on the reasons for this, form a gap in the literature.

This study, therefore, empirically examines the key factors that influence the extent of telework …

Mobile Application Adoption By Young Adults: A Social Network Perspective, David G. Taylor, Troy A. Voelker, Iryna Pentina

WCBT Faculty Publications

The use of mobile applications, defined as small programs that run on a mobile device and perform tasks ranging from banking to gaming and web browsing, is exploding. Within the past two years, the industry has grown from essentially nothing to a $2 billion marketplace, but adoption rates are still on the rise. Using network theory, this study examines how the adoption of mobile apps among young consumers is influenced by others in their social network. The results suggest that the likelihood of adoption and usage of mobile apps increases with their use by the consumer's strongest relationship partner. In …

“Choice Of Service, Choice Of Cost”- A Transformational Change Program In It - The Case Of A Global Consumer Products Company: Case Study, Barbara M. Tarasovich, Bridget Lyons

WCBT Faculty Publications

This paper presents a framework for development of a transformational change management program (Flamholtz and Randle, 2008) in an information technology (IT) organization of a global Fortune 200 consumer products company. The goal of the transformation was to build leading edge global IT service offerings, to internal and ultimately external customers. The program played a pivotal role in the company’s "Path to Growth" Strategy. This strategy included very specific targets for sales, margins and earnings growth over a five-year period. The case illustrates how a well conceived change program, integrated with an organization’s overall strategic plan, is a competitive advantage.

Transition To Is Project De-Escalation: An Exploration Into Management Executive's Influence Tactics, Gary Pan, Shan Ling Pan

Research Collection School Of Accountancy

This paper seeks to understand the factors that shape management executives' influence behaviors and the influence tactics that may be utilized during de-escalation of commitment to information systems (IS) projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how project stakeholders' commitment to troubled IS projects may be transformed under management executives' influence, hence allowing project teams to carry out their de-escalation activities. Here, we adopt theories of leadership, politics, and interpersonal influence, as our lenses to examine the management executive's influence behaviors during …

Forex Trading Using Metatrader 4 With The Fractal Market Hypothesis, Jonathan Blackledge, Kieran Murphy

Conference papers

This paper reports on the results of a research and development programme concerned with the analysis of currency pair exchange time series for Forex trading in an intensive applications and services environment. In particular, we present some of the preliminary results obtained for Forex trading using MetaTrader 4 with a new set of trend indicators deigned using a mathematical model that is based on the Fractal Market Hypothesis. This includes examples of various currency pair exchange rates considered over different time intervals and use of the indicators in a live trading environment to place a buy/sell order.

Innovation And Price Competition In A Two-Sided Market, Mei Lin, Shaojin Li, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

We examine a platform's optimal two-sided pricing strategy while considering seller-side innovation decisions and price competition. We model the innovation race among sellers in both finite and infinite horizons. In the finite case, we analytically show that the platform's optimal seller-side access fee fully extracts the sellers' surplus, and that the optimal buyer-side access fee mitigates price competition among sellers. The platform's optimal strategy may be to charge or subsidize buyers depending on the degree of variation in the buyers' willingness to pay for quality; this optimal strategy induces full participation on both sides. Furthermore, a wider quality gap among …

The Effects Of Electricity Pring On Phev Competitiveness, Shisheng Huang, Bri-Mathias S. Hodge, Farzad Taheripour, Joseph F. Pekny, Gintaras V. Reklaitis, Wallace E. Tyner

PPRI Digital Library

Plug-in Hybrid Electric Vehicles (PHEVs) will soon start to be introduced into the transportation sector, thereby raising a host of issues related to their use, adoption and effects on the electricity sector. Their introduction has the potential to significantly reduce carbon emissions from the transportation sector, which has led to government policies aimed at easing their introduction. If their wide-spread adoption is set as a target it is imperative to consider the effects of existing policies that may increase or decrease their adoption rate. In this study, we present a micro level electricity demand model that can gauge the effects …

From Information Technology To Ice-Cream: One Man's Entrepreneurial Quest For Happiness, Knowledge@Smu

Knowledge@SMU

Medal-winning fencer Wong Toon King is not some swash-buckling corporate hot shot, slashing and hacking at business rivals. Rather, the former government scholar turned serial entrepreneur believes that the important ingredients to building businesses include not just good ideas, but also a knack of identifying trends and a good sense of timing. Most importantly, entrepreneurs need to be happy at what they are doing – even if it means scooping and serving Ben & Jerry's ice-cream every day, said the founder of The Happy People Co., local franchisee of the popular brand of ice-cream.

Friendships, Trust And Advertisers: The Art Of Mining Social Networks, Knowledge@Smu

Knowledge@SMU

The exponential growth of social networking sites over the past few years has not escaped the attention of business and government leaders, many of whom are now scrambling to uncover how best to exploit social interactions online for monetary or political gains. However, before any benefit can be realised and reaped, patterns in the relationships between users on these networks need to be analysed and understood; and to do that, there is a need to first unearth and organise data. Academics and industry practitioners exchanged their findings at a recent School of Information Systems workshop.

Amazon's Clout: World's Largest Online Retailer Joins The Cloud Computing Camp, Knowledge@Smu

Knowledge@SMU

Many organisations invest heavily in information technology, acquiring the best IT equipment, backup for the best IT equipment, and hiring highly skilled and reputable IT consultants and vendors. While a great IT infrastructure will be critical to business success, its escalating costs have become somewhat prohibitive, thanks, in part, to a vicious lock-in cycle that handcuffs organisations to heavy machines. Enter cloud computing – a new paradigm in IT management that slashes capital expenditure and operating costs. Amazon.com, which runs the world's largest online retail store on a cloud, believes that cloud computing is the way forward for the connected …

Fishing For Leadership: A Service Philosophy In Library Technical Services, Connie Foster

DLTS Faculty Publications

No abstract provided.