Technology and Innovation Commons^™

Self Service Technology In Airports And The Customer Experience, Hannah Drennen

UNLV Theses, Dissertations, Professional Papers, and Capstones

Justification:

This paper will help the airline industry identify how SST has influences customer behavior and reactions to SST while also understanding how airlines have been affected financially by the use of SST. The material discussed will help readers understand where the airline industry stood years ago, where the airline industry stands today and where it has the potential to stand 5 – 10 years down the road with the use of SST. The information will present both the positive and negative affects SST has on the airline industry and will assist in moving the industry forward in implanting SST …

A Content Analysis Of Indonesian Hotel Website, Irene Hidayat

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose:

The purpose of this professional paper is to develop an effective content model for the Hotel Tentrem website. The content model will be obtained and modified from literature review. This study will also utilize content analysis to analyze five-star hotel websites in Indonesia to identify the common problems associated with the hotel websites, justify specific measures to build a successful website and provide suggestions on the potential areas of improvement.

How User-Generated Review Websites Impact A Hotel’S Revpar, Milan Patel

UNLV Theses, Dissertations, Professional Papers, and Capstones

This is a professional paper which explores the correlation between user-generated reviews on TripAdvisor.com and how a hotels’ TripAdvisor Popularity Index ranking affects a hotels’ RevPar. The study surveyed nine hotels in Dallas, TX, three hotels in the four star level, three hotels in the three star level, and three hotels at the two and one half star level. The study focus’s on the strength of TripAdvisor in the hotel industry, the credibility of reviews, influence and expectations of guest that are developed due to the reviews, and lastly the impact the reviews on TripAdvisor have on a hotels’ RevPar.

Activeion Ionator Exp, Linda Straker

UNLV Theses, Dissertations, Professional Papers, and Capstones

The case study was conducted to determine the effects of the cleanliness of the guest rooms and the effects to the hotels bottom line in implementing Activeion’s Ionator EXP as a new cleaning method to be used in the hotel guest rooms by the room attendants as opposed to the traditional cleaning method using 5 different cleaning chemicals to clean the guest rooms. The Ionator EXP is a chemical-free cleaning system. It is a hand held cleaning spray bottle unit that holds, cleans, and sanitizes with water. The Ionator EXP uses ionization, electricity and oxygen to clean.

The study included …

Specifications For Creating A Mobile Application For Meeting And Conference Attendees, Heather Lynne Willden

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study was to develop specifications for a mobile application for meeting and conference attendees. The set of features was determined by comparing the current offerings of mobile applications for meetings and conferences. There was a discussion of the purpose of meetings and conferences, followed by a review of the history of meetings technology. The mobile software development process was also explored. The paper resulted in the creation of flow charts and wire-frame outlines that would be used to develop a mobile application for meetings and conferences.

2011 Ijbe Front Matter, Tamra Connor

International Journal for Business Education

1. Editorial Board
2. President's Letter
3. SIEC-ISBE International

Flight Operational Quality Assurance For University Aviation Operations, Lauren Vala

Purdue Polytechnic Directed Projects

The ability to use quantitative, objective flight data in order to improve training and operations has dramatically changed in the last decade.  By taking advantage of hundreds of sensor collecting digital data on single engine aircraft, the use of Flight Operations Quality Assurance (FOQA) programs become more feasible for non-airline operations.  With the integration of FOQA data use into university aviation operations, multiple opportunities exist for a complete utilization of this data in a variety of applications.

There are many barriers to overcome during implementation and use of FOQA data in the training environment.  The goals and efforts of university …

Hotel Room Rate And Availability Parity Across Electronic Distribution Channels, Subashini Selvaraj

UNLV Theses, Dissertations, Professional Papers, and Capstones

This is an exploratory research paper looking at the parity of hotel room rates and hotel room availability across electronic distribution channels. The fulfillment of the best rate guarantee of hotels was also analyzed. The study surveyed 40 hotels in Singapore, covering 4 hotel segments, luxury, upscale, mid-market and budget with data collected over 5 dates. The results were analyzed across segments and dates of collection and it was found that neither rate nor room availability parity existed across all the hotels surveyed. In addition, majority of the hotels were unable to fulfill the best rate guarantee. Reasons for why …

Computer Skills Effects Of Flight Data Monitoring Technology In An Aircraft Inspection Process, Thomas P. Speca

Purdue Polytechnic Directed Projects

Purdue University has recently purchased and deployed a new fleet of aircraft that include a cutting edge avionics suite with flight data monitoring technology. This technology gathers data during flight on airframe, powerplant, and flight parameters of the airplane. This study evaluated how the new technologies influenced the inspection process of the airplanes, as well as highlight new skills required by the inspectors to utilize the technologies. This issue was addressed because inspectors may not be able to take full advantage of what the new data from the airplane if they don’t possess the proper skills to access and assess …

Social Media For Social Good, Charlie Harris

Fair Trade Universities' National Convergence

No abstract provided.

Exploring A Paperless Business Administrative System (Bas) Implementation In A K-12 School, Marwan M. Issa

Master's Theses and Doctoral Dissertations

The primary purpose of this qualitative study was to investigate how a paperless BAS can affect the overall performance of a school’s administrative activities. The research included direct observation, survey questionnaires, document review, and both structured and unstructured interviews.

The selected school, a K-12 charter school, was an ideal candidate for this study as it allowed unrestricted access. The effects of the move to a paperless BAS were overwhelmingly positive. These effects included enabling employees to complete their resource requests more speedily and accurately. The implementation also incorporated “smart” forms that did not allow users to submit incomplete forms. Employees …

Avatars, Blabberize, And Cell Phones: Abc's Of The Digital Age [Paper], Kay S. Gandy, Rebecca Stobaugh

School of Teacher Education Faculty Publications & Presentations

The Digital Age is revolutionizing education. Educators need to be well-trained on the variety of technology tools available. Technology tools captivate the interest of students and encourage high-levels of engagement. Often, the daily lives of students are rich in technology, while teachers lack the knowledge or skills to integrate technology into the curriculum. Two university teacher education professors will share innovative technology tools to enhance instruction. The tools were modeled in education courses for preservice teachers and transferred into K-12 classrooms. Technology tools included: Skype, PhotoPeach, Prezi, Blabberize, Xtranormal, Poll Everywhere (voting with cellphones), Tagxedo, GPS, and GIS. For example, …

Design Of A Packaging Solution For Ifixit’S Retail Venture, Myles Bradwell, Torrance Terzian

Industrial Technology and Packaging

One of the chief concerns of any business is to maintain steady, profitable growth in a rapidly evolving marketplace. The only way to achieve this goal is to constantly evaluate the company’s strength and position within that marketplace, and look for ways to improve. The iFixit company has established itself as a leader in providing quality replacement components, tools, and repair instruction for customers who wish to repair their own modern electronic devices. iFixit approached the students at Cal Poly to develop a solution for differentiating their primarily online business into a retail sales environment.

This senior project is a …

Evaluation Of Alternative Sustainable Materials For A Drug Delivery Package, Keith Thompson

Industrial Technology and Packaging

No abstract provided.

The Indian Dream: How Former Subjects Of The Licence Raj Overcome Odds On The Path To Successful Entrepreneurship, Knowledge@Smu

Knowledge@SMU

Not many Asian parents will pull their child from school to help out in the family business. AVS Raju, owner of Indian construction company, Nagarjuna, did just that. Speaking at a recent Wee Kim Wee Centre talk at SMU, author Peter Church shared Raju's story, along with that of several other successful Indian entrepreneurs who are making their fortunes in areas such as textile, hotels, and airlines – amid a backdrop of poverty, hardship and red tape.

The Shape Of Marketing Research In 2021, Anca C. Micu, Kim Dedeker, Ian Lewis, Robert Moran, Oded Netzer, Joseph T. Plummer, Joel Rubinson

WCBT Faculty Publications

From an organizational strategy perspective, attributing changes to sweeping environmental triggers or long-term strategic planning means taking either an ecological or strategic viewpoint. The ecological-versus-strategic debate centers on the issue of environmental determinism versus strategic choice. Marketing research, as an industry, is faced with having to adapt to environmental changes (mostly technology-driven) with autonomous processes that vary from one company to another. Marketing research paves the way to customer relationship building, through which the marketing function introduces the customer to the firm. There is an increasing body of both academic and trade literature that addresses the strategic role of marketing …

What's Your Pitch? The Power Of Wow! (Worksheet For The Webinar On January 18, 2011), Connie I. Reimers-Hild

Kimmel Education and Research Center: Faculty and Staff Publications

Elevator pitches are created to sell your idea, business, product or service in 30 seconds or less (the time it takes to go from the first floor to the top of the building in an elevator). A great pitch has the power to help anyone...from a University employee to a new entrepreneur to a team working in a high-growth firm.

It’s important to develop and practice an effective pitch, complete with an awesome "Wow Factor," so you are ready to use it under fire (pretend you just stepped onto an elevator with Warren Buffett or Bill Gates)!

This interactive webinar …

Social Innovations In Thailand, Walaiphorn Wajavuth, Amarit Charoenphan

Social Space

Walaiphorn Wajavuth and Amarit Charoenphanare enthusiastic about the social innovations that are taking place in the Land of Smiles.

Making A Science Of Service Systems Practical: Seeking Usefulness And Understandability While Avoiding Unnecessary Assumptions And Restrictions, Steven Alter

Business Analytics and Information Systems

This book’s theme is “The Science of Service Systems,” yet there is substantial question about whether the definition and nature of service systems have been articulated adequately. This paper examines definitions of service and service system that could frame or otherwise influence future developments in service science and could have implications for what should and should not be included within service science. It argues that the initial development of service science should use straightforward definitions that are understandable, useful, broadly applicable, and teachable. It proposes a definition of service system that is different from the definition proposed in this book’s …

Extending A Systems Analysis Method For Business Professionals, Steven Alter

Business Analytics and Information Systems

Despite having been explored, described, theorized, and measured in hundreds of IS research articles, frequent difficulties related to user participation and business/IT communication persist in relation to project management, specification of requirements, implementation in organizations, business/IT alignment, and IS failures. We report on an extension of a long term design sci-ence research project that previously demonstrated a possible path toward ad-dressing these longstanding problems by empowering business professionals to analyze systems in business terms rather than in formalisms for IT specialists. Previous research demonstrated that most of 75 working business professionals with extensive business experience were able to use the …