Operations and Supply Chain Management Commons^™

Customer Service And Logistics Internship At Colgate-Palmolive: Project Portfolio, Elizabeth Bolton

Supply Chain Management Undergraduate Honors Theses

In this thesis, I highlight my experience as a Customer Service and Logistics Intern at Colgate-Palmolive on the Walmart team. During my internship, I gained proficiency in software programs for data collection and developed problem-solving, analytical, and communication skills in the CPG supply chain industry. Through my project portfolio, I provide an overview of my daily responsibilities, project objectives, insights, and learning outcomes achieved during the internship, demonstrating my readiness to advance my career in supply chain management.

Name, Image, And Likeness In College Athletics, Kinsey Landry

Supply Chain Management Undergraduate Honors Theses

Name, Image, and Likeness, “The three elements that make up the 'right of publicity,’ a legal concept used to prevent or allow the use of an individual to promote a product or service.” (“Understanding the NCAA Likeness Rule”, 2021). There is a hot topic affecting college institutions, student-athletes, and the communities that support these major sports schools known as Name, Image, and Likeness (NIL). Throughout this writing, there will be a dive into the history of how we got to July 1, 2022, the pros, cons, and gray areas in the sports industry of NIL, the real experiences …

Turmoil On The Mississippi River: Harnessing Green Infrastructure To Accommodate Drastically Changing Environmental Patterns, Edouard Ballett

Supply Chain Management Undergraduate Honors Theses

The Mississippi River is one of the most important commercial waterways in the world. It connects the United States’ agricultural and manufacturing centers with the rest of the country and the global supply chain while also being the economic engine for developments up and down the river. Over the past four years, the Mississippi River has experienced its worst drought and flood on record. Climate change is increasing the commonality of extreme weather events, and we must alter outdated concrete or “gray” infrastructure. Traditional river engineering of levees, locks, and dams increases the severity of river flow or lack thereof, …

The Utilization Of Procurement Strategies In A Supply Chain Environment, Cole Stevens

Supply Chain Management Undergraduate Honors Theses

In today's globalized business environment, efficient supply chain management has become crucial for organizations striving for success. The Walton School of Business at the University of Arkansas is widely regarded as one of the top institutions for supply chain management education in the nation. As a student who has undergone their supply chain program and curriculum, I have gained valuable insights and experiences that have prepared me for the demands of the industry.

One of the significant benefits of this education was the opportunity to undertake an internship at Caterpillar Inc., where I was able to gain hands-on experience in …

Challenges And Recommendations For Disaster Response For The Medical Supply Chain: A Case Study Of Hurricane Laura, Anna Catron Lee

Marketing Undergraduate Honors Theses

There are many areas that need improvement in the medical supply chain when it comes to humanitarian disaster responses specifically related to hurricanes. The purpose is to provide an overview of the various factors and challenges in the medical supply chain that must be considered when responding to a hurricane disaster, focusing specifically on Hurricane Laura. Specifically, I focus on five key issues that I assembled based on the literature that must be taken into account when responding to hurricane disaster: (1) availability of resources, (2) inventory management control, (3) risk management strategies, (4) coordination among stakeholders, and (5) debris …

Essays On Operations Management Problems In Service And Retail Systems, Ruijie Zhang

Dissertations and Theses Collection (Open Access)

Customers' waiting experiences are crucial in service and retail systems, and this thesis investigates their impact in various contexts. In the service system, long waiting time causes customers' no-show behavior, and negative feedback from existing customers, which in turn results in low conversion and loss of revenue for service providers. However, waiting is not always a negative presence. In the online retail system, with the innovation of the sales model, long waiting can earn more time for online retailers to ease the logistics pressure although it may reduce customers' willingness to pay at the same time. Against this backdrop, in …

Essays On New Business Models In Operations, Liling Lu

Dissertations and Theses Collection (Open Access)

This dissertation consists of three essays about problems of managing operations with emerging new business models that are broadly related to anti-counterfeiting, car subscription programs, and on-demand ride-hailing services. In the following three chapters, each studies one type of new business model with opportunities and challenges, and builds analytical models to explore the implications on firms' operational decisions.

Chapter 2 studies the emergence of “super fakes,” and investigates the effectiveness of the new anti-counterfeiting measure — converting counterfeiters to authorized suppliers. We employ a game-theoretic model to examine interactions between a brand-name firm with its home supplier, and a counterfeiter …

Supply Chain Management Internship Thesis - Hilti & Amazon.Com, Inc., Reagan White

Supply Chain Management Undergraduate Honors Theses

This paper will contain an overview of my internship experiences at Hilti and Amazon.com, Inc. It will give insight into the history, culture, and backgrounds of both companies. Additionally, it will address the structure and learning objectives of both internships, with an in-depth analysis of the projects that I completed during my time with both companies. These analyses will describe the underlying business problems that both firms were facing, as well as, the quantitative and qualitative value that was driven by my recommendations and the successful implementation of various supply chain solutions. Given that Hilti and Amazon.com, Inc. differ in …

An Enterprise Wide Solution To National Accounts Display Tracking And Execution, Noah Richards

Supply Chain Management Undergraduate Honors Theses

The following research paper examines a project based experience in which the execution, tracking, and reporting of in-store displays and promotions was studied in detail.

Investigating The Effect Of Knowledge Of Environmental Implications On Generation Z Vehicle Choice In Last Mile Delivery Service, Mitchelle Atungulu

Supply Chain Management Undergraduate Honors Theses

Consumer knowledge has a significant impact on consumer behavior and choice, where specific types of knowledge influences consumer shopping and purchasing decisions. As concerns about the environment and businesses operations’ effect on the environment grows, there has been various calls for facilitating increased consumer awareness on environmental issues; with the intent of this knowledge serving to influence consumer decision making in a manner that is viewed as favorable for environmental sustainability. With the substantial growth of ecommerce, one of the decisions that consumers more frequently make is that of delivery service choice as they make online purchase transactions. Various aspects …

Supply Chain Management Internship Thesis – Toyota North America, Samuel Shaheen

Supply Chain Management Undergraduate Honors Theses

The main goal of the research is to evaluate my internship and the company I worked for, provide background information of the company, and deliver a brief background of my internship experiences. A self-assessment of myself and personal learning objectives from before my internship will be provided to serve as a basis of my expectations and how I feel the internship program will help me grow. Once expectations are laid out, I will explain different projects, assignments, and responsibilities that the interns were given and how they were executed. The main findings from the analysis of the projects and responsibilities …

Strategies For The Implementation Of Supply Chain Internships: A Case Of Meaningful Boundary Spanning Relationships, Derek Mitchell

Supply Chain Management Undergraduate Honors Theses

The overarching goal of the research is evaluating the structure of my internship and identifying an internship model that creates meaningful, beneficial opportunities for students, creates a talent pipeline for companies, and establishes experiential education opportunities for academic institutions. The interns were assigned to the company’s largest, most important account which makes this an interesting case. Once the structure of the internship program has been evaluated, the specific goal of this research project is to create a supply chain internship model that is mutually beneficial to all parties involved. There is limited research in this field so this case study …

Supply Chain Management Internship – J.B. Hunt, Parker Shearon

Supply Chain Management Undergraduate Honors Theses

An Experiential Report for the degree Bachelor of Science in Business Administration in Supply Chain Management.

Flexibility Is Key: Managing Rubber’S Elastic Sourcing Demands, Alexander Kennedy

Honors Projects

A contemporary study of how tire manufacturers are responding to supply chain challenges resulting from the Russian invasion of Ukraine by comparing them to actions taken during World War II. Supply chain management principles are applied within the context of the tire and rubber industry to provide recommendations for dealing with supply disruptions in future conflicts.

How Do Grocery Stores Utilize Centralized Versus Decentralized Production To Compete In The Power Perimeter?, Lucy Smith

Honors Projects in Global Supply Chain Management

Purpose - The grocery industry, one of the most important industries that individuals need to survive, has been pushed to the limits, due to the COVID-19 pandemic. The grocery stores that were able to keep food on the shelves, despite all the delays and shortages that have been occurring, should have the most success, due to the availability of their product. Every business is looking for opportunities to be more cost efficient and effective and the processes to do so are heavily researched. The decision to centralize or decentralize the production processes is different for every store. They must consider …

Role Of Service Quality Factors In Word Of Mouth Through Student Satisfaction, Rizwana Rasheed, Aamir Rashid

Publications and Research

Purpose

Service quality in academics is imperatively crucial. Therefore, the purpose of the current research is to examine the effect of academic service quality factors in higher education institutions which mainly focuses on students' satisfaction and the extent of recommending the same institution to other students.

Design/methodology/approach

This research evaluated the effect of service quality on student satisfaction and word of mouth (WOM). Data were collected from 200 respondents from various business schools, and hypotheses were tested through a quantitative method using partial least square-structural equation modelling (PLS-SEM) with the help of SmartPLS to validate the measurement model.

Findings

The …

Rural Entrepreneurs Under Fire: Pandemic Reveals Need For Collaboration And Support, Jacob A. Dolence, James C. Haug

Journal of Business & Entrepreneurship

This article summarizes a research study done from April 2020 until April 2021 to examine the challenges, response, and tactics, of entrepreneurs in rural southern Virginia. In particular, the research goes into depth of how the COVID-19 pandemic effected operations, how entrepreneurs responded, and what measures they took to stay viable. Finally, the article proposes a framework for rapid response in the case of future pandemics, natural disasters, or economic events that cause similar disruptions.

Trade Wars, Covid-19, Usmca, And Protectionism: Exogenous Factor Influence On U.S- Mexico Supply Chains In The Automotive Industry, Maria Bustillos

Undergraduate Theses, Capstones, and Recitals

This research explores what the impacts of COVID-19, the U.S-China trade war, and the implementation of North American Trade Agreement (NAFTA) as the United States, Mexico Canada (USMCA) Trade Agreement, have had on U.S.-Mexico trade relations, focusing on the automotive industry. With rising trends of protectionism in international trade, this research focuses on the language that Tesla and General Motors company sites in Mexico used from 2021 to March 2023 in their released articles to the public and how frequently the variables of COVID19, the U.S China trade war, USMCA, and protectionism were discussed. Articles in both Spanish and English …

Applying Transactive Memory To The Supply Chain: A Conceptual View, Ania Izabela Rynarzewska, Larry C. Giunipero, Diane Denslow

Atlantic Marketing Association Proceedings

No abstract provided.

Artificial Intelligent Enabled Supply Chains As A Competitive Advantage, Nathan Adato

Senior Honors Theses

The focus of this paper is on the topics of artificial intelligence and supply chain management and how artificial intelligence-enabled supply chains provide organizations with competitive advantages. The supply chain’s adoption of data collection technologies as part of digital transformation and movements of industry 4.0 creates a strong foundation for artificial intelligence analytics. Artificial intelligence has three branches sensing and interacting, decision-making, and learning. Each branch uses its algorithms and serves a different purpose for the business. Artificial intelligence-enabled supply chains create unique, inimitable competitive advantages that fit Michael Porter’s five forces.