Management Information Systems Commons^™

Customer Dissatisfaction And Complaining Responses Towards Mobile Telephony Services, Simon Gyasi Nimako Mr

The African Journal of Information Systems

The paper examines customer satisfaction and complaint responses towards Mobile telephony services. The study was a cross-sectional survey involving customers from two mobile telephony companies. Data were collected using a self-administered structured questionnaire and analyzed using SPSS (version 16.0). The study found that customer satisfaction rating differed according to the mobile networks, and previous dissatisfaction significantly influences complaining response. Again, dissatisfied customers tend to complain more than satisfied ones. Moreover, dissatisfaction may not necessarily induce complaining and some satisfied customers may still complain. Furthermore, previous dissatisfaction may not always negatively affect overall satisfaction if it is effectively managed. Finally, the …

The Role Of Interactivity In Interent Business On Customer Experiential Values And Behavioral Intentions, So Ra Park

College of Business: Dissertations, Theses, and Student Research

Customers’ experiential value is based on holistic experience customers would have when they interact with a product/service. Experiential value is defined as “relativistic preference characterizing a subject’s experience with some object” (Holbrook, 1994). Internet is characterized for interactivity and it should have a role in customers’ experiential value. Therefore, this research investigates the role of interactivity (e-store interaction, C2C interaction, and content interaction) and web store utility on intrinsic and extrinsic customer experiential value. The final dependent variable is behavioral intentions. To test the research model, a survey was designed to capture online consumers’ perception of interactivity within e-stores, experiential …

An Economic Analysis Of The Online Counterfeit Market And The Impact Of Anti-Counterfeit Technology, Xiong Zhang, Zhiling Guo, Wei Thoo Yue

Research Collection School Of Computing and Information Systems

Counterfeiting causes hundreds of billions dollars of losses around the world every year. Due to the growing prominence of online commerce, the seriousness of the situation could soon become much worse. Hence, reaching a clear understanding of the fundamental economic incentives behind this practice is of vital importance. In this paper, we investigate a problem within which a firm selling a counterfeit product engages in price competition with a firm that sells an authentic product to a population of heterogeneous consumers. An online intermediary acts as the facilitator of both firms’ transactions and may consequently be liable for any counterfeit …

Vertical Differentiation And A Comparison Of Online Advertising Models, Mei Lin, Xuqing Ke, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

Designing business models that take into consideration the role of advertising support is critical to the success of online services. In this paper, we address the challenges of these business model strategies and compare different ad revenue models. We use game theory to model vertical differentiation in both monopoly and duopoly settings, in which online service providers may offer an ad-free service, an ad-supported service, or a combination of these services. Offering both ad-free and ad-supported services is the optimal strategy for a monopolist because ad revenues compensate for the cannibalistic effect of vertical differentiation. In a duopoly equilibrium, exactly …

Towards The Deployment And Adoption Of Location-Based Services For Optimal Mobile Communication Operations In Africa, Folasade Dahunsi

The African Journal of Information Systems

Africa is the world’s second largest and second most populous continent with about one billion people. Mobile phones are a major source of communication and means of taking information and technology to rural and remote areas of the continent. With low-cost and readily available mobile phones, underprivileged, low-income earners and rural dwellers can also participate in the Information and Communication Technology (ICT) revolution. Services are introduced by mobile operators and vendors to enhance and optimize this mobile evolution. One of such service is location-based services (LBS); LBS make available personalized services based on the geographical location of the subscriber’s phone. …

Effects Of Information Importance And Distribution On Information Exchange In Team Decision Making, Babajide James Osatuyi

Dissertations

Teams in organizations are strategically built with members from domains and experiences so that a wider range of information and options can be pooled. This strategic team structure is based on the assumption that when team members share the information they have, the team as a whole can access a larger pool of information than any one member acting alone, potentially enabling them to make better decisions. However, studies have shown that teams, unlike individuals, sometimes do not effectively share and use the unique information available to them, leading to poorer decisions. Research on information sharing in team decision making …

Aligning Security And Usability Objectives For Computer Based Information Systems, Santa Ram Susarapu

Theses and Dissertations

With extensive use of information systems in day-to-day business operations, many organizations are facing challenges to develop robust computer-based information systems that are secure and widely used by the user community. In order to develop information systems that are secure and useful, understanding what stakeholders consider important and value about the security and usability is critical. Security refers to confidentiality, integrity and availability and usability refers to efficiency, effectiveness and user satisfaction. Using Value Focused Thinking approach, this research first proposes the usability objectives based on the values of system developers and users. Using the security objectives proposed by Dhillon …

Pfau Library Technology Plan 2012-2014, Jonathan M. Smith

Library Faculty Publications & Presentations

This technology plan is essentially a two-year plan that focuses on modernizing current technology in Pfau Library and laying the groundwork for future projects that will transform the library into a leader among peer institutions.

Institutionalization Of Information Security: Case Of The Indonesian Banking Sector, Muhamad Faisal Fariduddin Attar Nasution

Theses and Dissertations

This study focuses on the institutionalization of information security in the banking sector. This study is important to pursue since it explicates the internalization of information security governance and practices and how such internalization develops an organizational resistance towards security breach. The study argues that information security governance and practices become institutionalized through social integration of routines and system integration of relevant technologies. The objective is to develop an understanding of how information security governance and practices in the Indonesian banking sector become institutionalized. Such objective is built on an argument that information security governance and practices become institutionalized through …

Java Applet Awareness Impacting User Web Browsing Behavior, Norilyz Figueroa

College of Management Honors Theses

The purpose of this study is to investigate the web browsing behaviors of computer users and how awareness about threats impacts their behaviors. This research focused on how users behave towards web browser alerts which prompt users to install Java Applets. Applets have become common tools for enhancing user experience. However, installing these features overrides security mechanisms inherent in browsers and provides complete access to users’ computing resources. A survey was administered to two separate groups of students from the University of Massachusetts Boston to collect data. The first group took the survey after being given a few details about …

Pricing Online Subscription Services Under Competition, Ram Bala

Information Systems and Analytics

In recent times, rapid advances in the field of information technology have enabled firms selling information products (for example, in the form of a CD) to provide subscription services using remote servers. Making the product versus service decision involves a trade-off. Online subscription offerings are perceived to be of lower quality because of data security and network reliability issues but can reduce or even eliminate the credible commitment (of prices) problem typically faced by firms selling durable products. We model an infinite horizon game between two symmetric firms that choose the design architecture, that is, product or service (and consequent …

Employee Compliance With Information Systems Security Policy In Retail Industry. Case: Store Level Employees, Bertrand Muhire

College of Management Honors Theses

In this digital era, information has become a very important component to any type of organizations. For some, it is not only an important component of daily routine operations but also required for competitive advantage. From big corporations to small businesses, non-profit organizations and governments, organizations need to safeguard and secure their information by implementing information security policies and make sure that all employees comply with such policies.

Since information is growing faster than in the previous decades, there is a need to safeguard and manage that information efficiently and effectively in order to make it useful. One of the …

Critical Success Factors Of Location-Based Services, Natalie Jun Pei Chin

College of Business: Dissertations, Theses, and Student Research

Location-based services evolved with the advancement in mobile technology and wireless technology. Researchers have studied location-based services in terms of privacy, trust, and user acceptance. Statistics suggest the percentage of location-based services users is still relatively low. Therefore, the main objective of this study was to gain a comprehensive and holistic understanding of the critical success factors of location-based services. The electronic brainstorming approach was used to gather the opinions of an expert group of practitioners, researchers, and users on the critical success factors of location-based services. Through grouping similar factors together based on past literature, 15 categories of critical …

Towards Self-Emancipation In Ict For Development Research: Narratives About Respect, Traditional Leadership And Building Networks Of Friendships In Rural South Africa, Kirstin Krauss

The African Journal of Information Systems

In this paper, the author contends that if the outsider-researcher involved in Information and Communication Technology for Development really wants to make a difference and honestly address the emancipatory interests of the developing community, social transformation will have to occur on both sides of the “development divide.” This statement implies both an understanding of the researcher’s own ethnocentrism, prejudice, assumptions and inabilities as well as local concerns, needs, expectations and realities. Using critical social theory as a position of inquiry and learning from the enculturation phases of critical ethnographic fieldwork in a deep rural part of South Africa, the paper …

Undergraduate Information Systems (Is) Curriculum And Career Track Development In United States Colleges And Universities: Assessment Of Adherence To Is 2010 Curriculum Guidelines, Corbin Christopher Bell

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

The objective of this study was to survey IS curriculum in AACSB-accredited Information Systems programs across the United States, to evaluate current adherence to the IS 2010 Curriculum Guidelines, and to assess the number and type of career track developments initiated as a result of less stringent requirements in the new curriculum guidelines. In addition, an analysis was conducted to see if curriculum in AACSB-accredited Information Systems programs across the United States changed significantly since other similar evaluations reported in 1996, and 2006, and whether it is closer in adherence to the IS 2010 curriculum guidelines.

The findings of this …

Exploring Ceo’S Leadership Frames And E-Commerce Adoption Among Bruneian Smes, Afzaal H. Seyal, Awg. Yussof, Awg. Mohammad, Mohd Noah A. Rahman

The South East Asian Journal of Management

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The Effect Of Human Resources On Capital Of Worker Cooperative, Suyanto Suyanto

The South East Asian Journal of Management

There are several business problems which hampers sustainability of worker cooperatives in Indonesia. They have inadequate capital to support businesses run by cooperatives and the government provides insufficient support for the worker cooperatives. The problem under study is how human resources management affected the capital of worker cooperatives. The study used explanatory approach by employing a census to collect data from 11 existing worker cooperatives in the loading and unloading services in port cities across Java. The data collected was then analyzed with the Path Analysis. Research findings indicate that human resources practices of members, administrators, and managers were significant …

Impact Of Strategy Implementation On Performance Of Generic Strategy: Evidence From Thailand, Mayookapan Chaimankong, Dissatat Prasertsakul

The South East Asian Journal of Management

The purpose of this paper is to examine the strategic orientation in terms of Miles and Snow typologies of the firms in emerging country and investigate their implications on performance. Unlike previous research, this paper focuses the importance of strategy implementation to the performance implications of Miles and Snow typology. Data was collected from 111 key informants from firms in Thailand’s chemical industry using probability sampling. The one-way Analysis of Variance (ANOVA) results showed that prospectors performed better than the other three strategic types, whereas reactors exhibited the lowest performance scores. While the success in strategy implementation is found to …

Knowledge Creation In Strategic Alliance: Case Of ‘Child Business’ Learning From ‘Parent Partner’, Zuraina Dato Mansor, Wan Mohamed Tarmizi Wan Abdullah

The South East Asian Journal of Management

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The Effect Of Image Compatibility And Escalation Of Commitment On Decision Performance, Harris K. Turino, Budi W. Soetjipto

The South East Asian Journal of Management

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