Taking “Fun And Games” Seriously: Proposing The Hedonic-Motivation System Adoption Model (Hmsam),
2013
City University of Hong Kong
Taking “Fun And Games” Seriously: Proposing The Hedonic-Motivation System Adoption Model (Hmsam), Paul Benjamin Lowry, Bryan Hammer, James Eric Gaskin, Tom L. Roberts, Nathan W. Twyman
Faculty Publications
Hedonic-motivation systems (HMS)—systems used primarily to fulfill users’ intrinsic motivations—are the elephant in the room for IS research. Growth in HMS sales has outperformed utilitarian-motivation systems (UMS) sales for more than a decade, generating billions in revenue annually; yet IS research focuses mostly on UMS. In this study, we explain the role of intrinsic motivations in systems use and propose the hedonic-motivation system adoption model (HMSAM) to improve the understanding of HMS adoption. Instead of a minor, general TAM extension, HMSAM is an HMS-specific system acceptance model based on an alternative theoretical perspective, which is in turn grounded in flow-based …
Exploring The Effect Of Arousal And Valence On Mouse Interaction,
2013
University of Arizona
Exploring The Effect Of Arousal And Valence On Mouse Interaction, G. Mark Grimes, Jeffrey L. Jenkins, Joseph S. Valacich
Faculty Publications
Determining a user’s affective state can be an important element when trying to understand human-computer interactions. Accurately assessing affect during system use, however, can be very difficult, especially in a non-laboratory setting. Extensive previous research in neuroscience has shown that arousal and valence influence motor control. In this research, the prior relevant neuroscience findings inform the investigation of mouse movement behavior under conditions of low and high arousal as well as positive and negative valence. A controlled laboratory experiment was conducted, providing support for hypotheses predicting that arousal and valence may be inferred by monitoring for differences in the distance, …
Technology Investment Decision-Making Under Uncertainty: The Case Of Mobile Payment Systems,
2013
Singapore Management University
Technology Investment Decision-Making Under Uncertainty: The Case Of Mobile Payment Systems, Robert J. Kauffman, Jun Liu, Dan Ma
Research Collection School Of Computing and Information Systems
The recent launch of Google Wallet has brought the issue of technology solutions in mobile payments (m-payments) to the forefront. In deciding whether and when to adopt m-payments, senior managers in banks are concerned about uncertainties regarding future market conditions, technology standards, and consumer and merchant responses, especially their willingness to adopt. This study applies economic theory and modeling for decision-making under uncertainty to bank investments in m-payment systems technology. We assess the projected benefits and costs of investment as a continuous-time stochastic process to determine optimal investment timing. We find that the value of waiting to adopt jumps when …
The Pricing Model Of Cloud Computing Services,
2013
Singapore Management University
The Pricing Model Of Cloud Computing Services, Jianhui Huang, Dan Ma
Research Collection School Of Computing and Information Systems
Cloud computing service providers offer computing resource as a utility and software as a service over network. Many believe that Cloud computing is making an industry-wise paradigm shift for IT use. Besides its technique issues, the business feature of Cloud computing attracts our interests. Specifically the practice of Amazon EC2 introduces an interesting pricing scheme. Amazon provides users with virtual computing instances as a combination of interruptible service (i.e., spot instance) and uninterruptible service (i.e., on-demand and reserved instance). Spot instance is charged at a per use price which is dynamically changing over time; users of spot instance face the …
Developing The External Engagement Process In Higher Education Through Effective Change And Technology,
2013
Extended Campus, Cork Institute of Technology, Cork, Ireland
Developing The External Engagement Process In Higher Education Through Effective Change And Technology, Irene Sheridan, Colm Barry-Murphy, Heather Madden
Irish Business Journal
Engagement with external organisations and enterprises is increasingly part of the higher education mission and the contribution of universities to local and regional economic and social development remains an important, but difficult to evidence, metric for Higher Education Institutions (HEI). This paper explores the implementation of a Customer Relationship Management (CRM) system to support external engagement and to build business intelligence in one higher education institution in Ireland. Building on the findings of the Roadmap for Employment-Academic Partnership (REAP) project, through a structured process towards a professional case management approach to interactions this project focuses on the introduction of a …
Is Your Susceptibility To Phishing Dependent On Your Memory?,
2013
Brigham Young University - Provo
Is Your Susceptibility To Phishing Dependent On Your Memory?, Bonnie Brinton Anderson, Anthony Vance, David Eargle
Faculty Publications
Phishing has become a major attack vector for hackers and cost victims $687 million in the first half of 2012 alone. Additionally, despite technical solutions to defend against this threat, reports show that phishing attacks are increasing. There is therefore a pressing need to understand why users continue to fall victim to phishing, and how such attacks can be prevented. In this researchin- progress paper, we argue that the cognitive neuroscience of memory provides a useful lens through which to study the problem of phishing. A commonly reported finding from the field of memory is the eye movement-based memory effect, …
Evaluating Journal Quality And The Association For Information Systems (Ais) Senior Scholars’ Journal Basket Via Bibliometric Measures: Do Expert Journal Assessments Add Value?,
2013
City University of Hong Kong
Evaluating Journal Quality And The Association For Information Systems (Ais) Senior Scholars’ Journal Basket Via Bibliometric Measures: Do Expert Journal Assessments Add Value?, Paul Benjamin Lowry, Gregory D. Moody, James Gaskin, Dennis F. Galletta, Sean L. Humpherys, Jordan B. Barlow, David W. Wilson
Faculty Publications
Information systems (IS) journal rankings and ratings help scholars focus their publishing efforts and are widely used surrogates for judging the quality of research. Over the years, numerous approaches have been used to rank IS journals, approaches such as citation metrics, school lists, acceptance rates, and expert assessments. However, the results of these approaches often conflict due to a host of validity concerns. In the current scientometric study, we make significant strides toward correcting for these limitations in the ranking of mainstream IS journals. We compare expert rankings to bibliometric measures such as the ISI Impact Factor™, the h-index, and …
Detecting Deceptive Chat-Based Communication Using Typing Behavior And Message Cues,
2013
University of Nebraska at Omaha
Detecting Deceptive Chat-Based Communication Using Typing Behavior And Message Cues, Douglas C. Derrick, Thomas O. Meservy, Jeffrey L. Jenkins, Judee K. Burgoon, Jay F. Nunamaker Jr.
Faculty Publications
Computer-mediated deception is prevalent and may have serious consequences for individuals, organizations, and society. This article investigates several metrics as predictors of deception in synchronous chatbased environments, where participants must often spontaneously formulate deceptive responses. Based on cognitive load theory, we hypothesize that deception influences response time, word count, lexical diversity, and the number of times a chat message is edited. Using a custom chatbot to conduct interviews in an experiment, we collected 1,572 deceitful and 1,590 truthful chat-based responses. The results of the experiment confirm that deception is positively correlated with response time and the number of edits and …
Enabling Greater Access To Home Meal Delivery,
2013
Loyola University Chicago
Enabling Greater Access To Home Meal Delivery, Maciek Nowak, Leo Gala, Mike Hewitt
Information Systems and Operations Management: Faculty Publications & Other Works
Non-profit organizations like the Meals on Wheels (MOW) association of America prepare and deliver meals, typically daily, to approximately one million homebound citizens in the United States alone. However, many MOW agencies are facing a steadily increasing number of clients requesting meal service without an increase in resources (either financial or human). One strategy for accommodating these requests is to deliver multiple (frozen) meals at a time and thus make fewer delivers. However, many of the stakeholders (funders, volunteers, meal recipients) value the relationships that are developed by having a client receive daily deliveries from the same volunteer. Further, meal …
Workforce Management In Periodic Delivery Operations,
2013
Northwestern University
Workforce Management In Periodic Delivery Operations, Karen Smilowitz, Maciek Nowak, Tingting Jiang
Information Systems and Operations Management: Faculty Publications & Other Works
Service quality and driver efficiency in the delivery industry may be enhanced by increasing the regularity with which a driver visits the same set of customers. However, effectively managing a workforce of drivers may increase travel distance, a traditional metric of the vehicle routing problem (VRP). This paper evaluates the effect that workforce management has on routing costs, providing insight for managerial decision making. The analysis is presented in the context of the period vehicle routing problem (PVRP), an extension of the VRP with vehicle routes constructed to service customers according to preset visit frequencies over an established period of …
Evaluation Of Ethical Issues In The Knowledge Age: An Exploratory Study,
2013
Bethune-Cookman University
Evaluation Of Ethical Issues In The Knowledge Age: An Exploratory Study, Leila Halawi, Richard V. Mccarthy
Publications
Unethical information technology (IT) conduct is estimated to cost billions of dollars in deficits for enterprises. Included in this unethical behavior are issues associated with the knowledge age. Many IT ethics concerns do not have guidelines that are well recognized or broadly accepted. This study will explore the ethical perception of a diverse group of knowledge workers. It will also examine the effects of deterrents, individual factors and external variables to determine if there are noted differences in ethical perceptions that can be explained by these variables.
Breaking Out Of The Design Science Box: High-Value Impact Through Multidisciplinary Design Science Programs Of Research,
2013
University of Arizona
Breaking Out Of The Design Science Box: High-Value Impact Through Multidisciplinary Design Science Programs Of Research, Jay F. Nunamaker Jr., Nathan W. Twyman, Justin Scott Giboney
Faculty Publications
Conducting research that will make an impact is a difficult challenge for any research discipline. Information Systems is no exception, and there is much discussion on how to increase the level of real-world impact of our research. This paper details a framework for generating high-impact research through a DSR-driven program of research. The framework rests on the propositions that as opposed to individual or ad-hoc team-driven approaches, increased impact is more likely to be realized by 1) sustained collaborative research programs that 2) employ multiple research methods to 3) shepherd concepts from the ideation stage all the way to realized, …
What, I Shouldn’T Have Done That?: The Influence Of Training And Just-In-Time Reminders On Secure Behavior,
2013
Brigham Young University - Provo
What, I Shouldn’T Have Done That?: The Influence Of Training And Just-In-Time Reminders On Secure Behavior, Jeffrey L. Jenkins, Alexandra Durcikova
Faculty Publications
Organizations often implement Security Education, Training, and Awareness (SETA) programs to help improve secure behavior. SETA programs can be multifaceted; however, organizations often take a “one-size-fits-all” approach to improve security, without understanding how different SETA components influence behavior. In this research, we explain how two common SETA program components—online training and reminders—influence behavior through discrete theoretical mechanisms. First, we hypothesize that online training influences behavior through improving beliefs and intentions. However, because of dual-task interference, the relationship between beliefs and intentions may be hindered. We then explain how just-in-time reminders can help overcome dual-task interference and influence behavior directly. We …
Analyzing The Impact Of Cloud Services Brokers On Cloud Computing Markets,
2013
Institute of High Performance Computing, A*STAR, Singapore
Analyzing The Impact Of Cloud Services Brokers On Cloud Computing Markets, Richard D. Shang, Jianhui Huang, Yinping Yang, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
This research offers a theoretical model of brokered services and provides an analysis of their impact on the cloud computing market with risk preference-based stratification of client segments. The model structures the decision problem that clients face when they choose among spot, reserved and brokered services. Although all the three types of services do not indemnify the cloud services client against other kinds of service outages, due to changes in market demand, service interruptions occur most frequently in the spot market, and are lower when brokered services are offered, and no risk of inter-ruption is involved in reserved services. Based …
The Impact Of Prior Performance On Leadership Appointment In A Merger Of Equals,
2013
Claremont McKenna College
The Impact Of Prior Performance On Leadership Appointment In A Merger Of Equals, David A. Hirsch
CMC Senior Theses
Leadership appointment during mergers has a logical and established precedent when there is a clear target and acquirer. However, in the extraordinary case of Merger Of Equals (MOEs) – where this is relative equal ownership, board representation, earnings contribution etc - this process is much less defined and can often have serious consequences on the merger, both in closing negotiations as well as post-merger performance. Intuition assumes the better performing CEO should and will be appointed. In practice, however, that is often not the case. It is arguable that performance can be defined through objective means (financially & operationally), yet …
Distributed Development And Product Line Decisions,
2012
Santa Clara University
Distributed Development And Product Line Decisions, Ram Bala, V. Krishnan, Wenge Zhu
Information Systems and Analytics
Distributed product development is becoming increasingly prevalent in a number of industries. We study how the global distribution of product development impacts the profit-maximizing product line that a firm offers. Specifically, we formulate a model to understand the linkage between cost arbitrage as a driver of distributed development and consequent market implications such as customer perceived quality loss to remotely developed products. Analysis of the model reveals that a firm should expand the product line for a development-intensive good only at intermediate values of cost advantage and quality loss. We modify the base model to include development capacity constraints as …
Amazon.Com: Offering Everything From A To Z,
2012
University of Richmond
Amazon.Com: Offering Everything From A To Z, Stephanie Lang, Logan Tinder, Jarett Zimmerman, Jeffrey S. Harrison
Robins Case Network
Amazon’s focus on customer service has led to an impressive record of growth and profitability. However, late in 2012, the company posted a quarterly loss. This asks whether the company may be sacrificing profits in the interest of growing rapidly. It also explores the incredibly competitive environment Amazon faces.
Synergy And Its Limits In Managing Information Technology Professionals,
2012
University of Dayton
Synergy And Its Limits In Managing Information Technology Professionals, Thomas W. Ferratt, Jayesh Prasad, Harvey Enns
MIS/OM/DS Faculty Publications
We examine the effects of human resource management (HRM) practices (e.g., career development, social support, compensation, and security) on IT professionals‟ job search behavior. Job search is a relatively novel dependent variable in studies of voluntary withdrawal behavior, in general, and for IT professionals, in particular. From a universalistic perspective, HRM practices individually and in combination exhibit independently additive effects on job search behavior. Our study contrasts this perspective with configurational theory, hypothesizing that proposed idealtype configurations of HRM practices have synergistic effects on job search behavior. We contribute to the IT and broader HRM literature by theoretically explicating and …
Agent-Based Virtual Humans In Co-Space: An Evaluative Study,
2012
Missouri University of Science and Technology
Agent-Based Virtual Humans In Co-Space: An Evaluative Study, Yilin Kang, Ah Hwee Tan, Fiona Fui-Hoon Nah
Business and Information Technology Faculty Research & Creative Works
Co-Space refers to interactive virtual environment modelled after the real world in terms of look-and-feel, functionalities and services. We have developed a 3D virtual world named Nan yang Technological University (NTU) Co-Space populated with virtual human characters. Three key requirements of realistic virtual humans in the virtual world have been identified, namely (1) autonomy: Agents can function on their own, (2) interactivity: Agents can interact naturally with players, and (3) personality: Agents can exhibit human traits and characteristics. Working towards these challenges, we propose a brain-inspired agent architecture that integrates goal-directed autonomy, natural language interaction and human-like personality. We conducted …
Equilibrium Financing In A Distribution Channel With Capital Constraint,
2012
Santa Clara University
Equilibrium Financing In A Distribution Channel With Capital Constraint, Bing Jing, Xiangfeng Chen, Gangshu (George) Cai
Information Systems and Analytics
There exist capital constraints in many distribution channels. We examine a channel consisting of one manufacturer and one retailer, where the retailer is capital constrained. The retailer may fund its business by borrowing credit either from a competitive bank market or from the manufacturer, provided the latter is willing to lend. When only one credit type (either bank or trade credit) is viable, we show that trade credit financing generally charges a higher wholesale price and thus becomes less attractive than bank credit financing for the retailer. When both bank and trade credits are viable, the unique equilibrium is trade …
