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Interpersonal and Small Group Communication Commons

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Where The Action Is: Positioning Matters In Interaction, Danielle M. Pillet-Shore 2023 University of New Hampshire - Main Campus

Where The Action Is: Positioning Matters In Interaction, Danielle M. Pillet-Shore

Faculty Publications

Position matters. As a conversation analyst examining any form of recorded synchronous human interaction – be it casual or institutional – I constantly monitor for, and organize my collections of target phenomena around structural position: Where on a transcript and when in an unfolding real-time encounter does a participant enact some form of conduct? Because conversation analysis (CA) is primarily focused upon action sequences, I use CA methods to examine the ways in which participants’ audible utterances and visible body-behaviors accomplish particular social actions due at least in part to their positioning within a sequence of interaction – an ordered series of moves ...


Report From The 2022 National Communication Association Annual Convention, Mick Brewer 2022 Lincoln University

Report From The 2022 National Communication Association Annual Convention, Mick Brewer

Title III Professional Development Reports

The following is a brief descriptive report of some of the work that took place at the 2022 National Communication Association's annual convention.


Pilgrimage Sites As Magnets Of Interfaith Tolerance: The Case Of Kemaliq Lingsar In Indonesia, Suhadah Suhadah, Deddy Mulyana, Pawit M. Yusup, Nuryah A. Sjafirah 2022 Student of Doctoral Program of Communication Science, Universitas Padjadjaran, Indonesia

Pilgrimage Sites As Magnets Of Interfaith Tolerance: The Case Of Kemaliq Lingsar In Indonesia, Suhadah Suhadah, Deddy Mulyana, Pawit M. Yusup, Nuryah A. Sjafirah

International Journal of Religious Tourism and Pilgrimage

This study aims to reveal the practices of tolerance between the adherents of Islam and Hinduism when they were engaged in worship at Kemaliq Lingsar, a sacred religious site which is used as a pilgrimage site where both parties pray and perform religious tourism and rituals. Drawing on the interpretive approach, this study found the wisdom of the two religious communities in Lingsar Village, West Lombok Regency, Indonesia. This area exhibits unique strategies for sharing the same pilgrimage site: two communities performing their respective rituals in turn and in unison in the same space with complete understanding. This tolerance practiced ...


Rising From The Flames: How Researching Burnout Impacted Two Academic Librarians, Robert Griggs-Taylor, Jessica Lee 2022 Valdosta State University

Rising From The Flames: How Researching Burnout Impacted Two Academic Librarians, Robert Griggs-Taylor, Jessica Lee

Georgia Library Quarterly

In 2021, four tenure-track academic librarians surveyed academic library workers who are parents to gauge how parenting affects symptoms of burnout. The COVID-19 pandemic caused an explosion of burnout related literature resulting in an oversaturation of the word in today’s society; however, the authors remain deeply impacted by their research. In this paper, two of those four librarians reflect on the effect that the survey on burnout had on their approaches to management, work, and personal life. Societal pressures to ‘return to normal’ has not alleviated burnout, instead these pressures caused these librarians to reframe their views around what ...


Understanding Motivations Among Sustained Cooperative Extension Partners For Obesity Prevention In Rural Louisiana, Catherine R. Losavio 2022 Louisiana State University and Agricultural and Mechanical College

Understanding Motivations Among Sustained Cooperative Extension Partners For Obesity Prevention In Rural Louisiana, Catherine R. Losavio

LSU Master's Theses

Louisiana consistently has one of the highest rates of obesity in the nation with higher concentrations of obesity in many rural parishes (i.e., counties). Due to over a century of visibility and engagement in rural communities, Cooperative Extension (Extension) is uniquely poised to reach remote rural communities disproportionately impacted by obesity. As Extension increases its use of community coalitions and implements its new National Framework for Health Equity and Well-Being, understanding motivations and communication preferences among long-term rural coalition partners for obesity prevention and health promotion has become essential for duplicating successful local-level policy, system, and environmental (PSE) changes ...


Journal Of Communication Pedagogy, Complete Volume 6, 2022, 2022 Western Michigan University

Journal Of Communication Pedagogy, Complete Volume 6, 2022

Journal of Communication Pedagogy

No abstract provided.


Engaging Pre-Med Students In Field-Related Dialogue: Best Practices For A Dialogic Approach To A Health-Specific Oral Communication Course, Natalie Grecu 2022 Utah Valley University

Engaging Pre-Med Students In Field-Related Dialogue: Best Practices For A Dialogic Approach To A Health-Specific Oral Communication Course, Natalie Grecu

Journal of Communication Pedagogy

Using a dialogic framework as the backdrop to course curriculum, I developed an Oral Communication course for pre-med students with the goal to enhance students’ public speaking skills while also incorporating health communication and applied communication research and activities to create opportunities for engagement. I propose best practices for teaching pre-med oral communication by deconstructing “bedside manner,” emphasizing a dialogic, audience-centered approach to communication, illustrating the praxis of genuine communication, creating a supportive climate through nonverbal and small group communication tenets, and creating a space to practice genuine communication. Using this approach, the layperson understanding of “bedside manner” becomes an ...


Editor's Note To Volume 6 Of The Journal Of Communication Pedagogy, "Back To Business As Usual—Or Not: Pedagogy Of Renewal", Deanna D. Sellnow 2022 University of Central Florida

Editor's Note To Volume 6 Of The Journal Of Communication Pedagogy, "Back To Business As Usual—Or Not: Pedagogy Of Renewal", Deanna D. Sellnow

Journal of Communication Pedagogy

Editor’s Note to Volume 6 of the Journal of Communication Pedagogy.


Zero Textbook Cost Syllabus For Com 3077 (Interpersonal Communication), Christina Donaldson 2022 CUNY Bernard M Baruch College

Zero Textbook Cost Syllabus For Com 3077 (Interpersonal Communication), Christina Donaldson

Open Educational Resources

This course is designed to examine communication issues surrounding interaction between individuals in family, peer, work, and business contexts. Topics include effective verbal and nonverbal communication, communication and perception of self and other, interpersonal conflict resolution, family communication, friendship development, computer-mediated communication, and interpersonal communication in work and business contexts.


Medicine Is Humbling, Victoria E. Coutin 2022 Nova Southeastern University

Medicine Is Humbling, Victoria E. Coutin

be Still

As I near the last couple of months of third-year clinical rotations in medical school, this short letter represents my own reflection on the experiences this year that have shaped me.

During your third year of medical school, every month you may find yourself in a completely new environment. These were some of the thoughts that kept me grounded and helped me better integrate myself into each of these new environments.


The Great Resignation Among Restaurant Workers: A Content Analysis Of News Sources’ Portrayals Of The Covid-19 Labor Shortage, Mackenzie M. Williams 2022 University of Louisville

The Great Resignation Among Restaurant Workers: A Content Analysis Of News Sources’ Portrayals Of The Covid-19 Labor Shortage, Mackenzie M. Williams

The Cardinal Edge

When workers left the labor market in large numbers during the COVID-19 pandemic, proclamations of a labor shortage emerged extensively throughout the news. In this study, I analyze the coverage of the worker shortage among three news sources with different political orientations. Several themes emerged from analyzing a total of 75 articles. The findings showed that the perspective shown in the article, the cause of the labor shortage, restaurant worker portrayal, support of solutions, and opinion of the labor shortage all differed based on the political identity of the news source. This research supports previous findings that show there is ...


The Critical Incident Technique (Cit) In Studying Health Care Professional–Patient Communication, Maija Peltola, Pekka Isotalus, Päivi Åstedt-Kurki 2022 Tampere University, Finland

The Critical Incident Technique (Cit) In Studying Health Care Professional–Patient Communication, Maija Peltola, Pekka Isotalus, Päivi Åstedt-Kurki

The Qualitative Report

Our study aimed to describe and evaluate the applicability of the critical incident technique (CIT) in qualitatively identifying the health-related outcomes of professional–patient communication. We described and evaluated the applicability of the CIT by analyzing previous CIT studies in the field of multidisciplinary health research, as well as conducting a study in which the CIT was applied. We based our description and evaluation on the qualitative research model developed by Carter and Little (2007). Our evaluation showed that in addition to defining the critical requirements of professional–patient communication in relation to specific outcomes, the CIT could be applied ...


Researcher And Academic Library Roles And User Beliefs In The Pandemic: Designing The Open-Access And Library Usage Scale (Oalu), Elizabeth DeZouche, Angelique Blackburn 2022 Texas A&M International University

Researcher And Academic Library Roles And User Beliefs In The Pandemic: Designing The Open-Access And Library Usage Scale (Oalu), Elizabeth Dezouche, Angelique Blackburn

Killam Library Faculty Publications

We investigated whether individuals believe they have a right to information during a crisis, and whether attitudes about crisis-related information sharing differ by age and one’s role in providing or consuming information. We measured attitudes about aspects of data sharing related to COVID-19: researchers’ obligation to share data, publishers’ obligation to share information, and libraries’ responsibility to provide them. We predicted younger individuals, especially students as consumers of information, would report stronger preference for open access to pandemic-related information. A principal components analysis was performed, and two predicted factors emerged: information-sharing obligations and libraries’ responsibility to provide resources. Age ...


Building Belonging, Jacob M. Ross 2022 University of Pennsylvania

Building Belonging, Jacob M. Ross

Master of Applied Positive Psychology (MAPP) Capstone Projects

This project comes from a deep love of the idea of creating cultures of belonging, originating from my own relationship with community, in which my life was saved by the loving generosity of the 12-step community. This connects to contemporary research on both the nature of, and need for, a sense of belonging to something bigger than oneself. This project begins with a review of current literature on the experience of belonging in the workplace, and the influence that feeling a sense of belonging within one’s organization has on well-being. It then goes into an exploration of current interventions ...


Searching For A Solution To Political Polarization In The U.S. Through A Feminist Ethics Of Care, Marissa Smith 2022 University of Maine

Searching For A Solution To Political Polarization In The U.S. Through A Feminist Ethics Of Care, Marissa Smith

Electronic Theses and Dissertations

American politics have seen growing polarization in the past few years (Serrano-Contreras et al., 2020; Wojcieszak & Warner, 2020). Polarization is generally defined as “the distance between opposing political views” (Serrano-Contreras et al., 2020, p. 65). With focus on college students, this thesis considers ways to bridge the political divide in the United States and to promote generative engagement with differences across the political spectrum. The specific research questions this study explored were: 1) How do Ethics of Care principles and practices appear in and impact conversations on politically-charged topics among college students? and 2) How does participating in a dialogue on politically-charged topics impact affective polarization among college students identifying with each of the two major U.S. parties?

The project was informed by Social Identity Theory, Intergroup Communication Theory, and the Feminist Ethics of Care to explore effective approaches to communicate and create connection with people with divergent perspectives. Twenty-four students completed a screening survey to help compose four focus groups with a total of 15 participants, all identifying white and between the ages of 18-44. The focus groups simulated an intergroup interaction by involving students identifying as either Democrat or Republican. Data were analyzed using a grounded theory approach with the above listed frameworks providing sensitizing concepts.

Findings suggest that with regards to the first research question, participants had a desire to practice Ethics of Care and named intergroup communication strategies that would help achieve that, such as practicing listening to the other, finding connection on other topics, and imagining the other’s perspective. Such suggestions notwithstanding, participants were either unwilling or did not know how to effectively engage in an intergroup discussion during the 1-hour focus group session. Moreover, cross-party interactions in this study involving white identifying students at a white serving institution were characterized by a white and western norm of fear and avoidance of conflict (Rudick & Golsan, 2018). In response to the second research question, even just connecting with those from the opposing party about the shared goal of reducing political polarization seemed to slightly increase feelings of warmth and closeness toward the opposing party. Participants surfaced an operational definition of affective polarization and provided their own analysis of social factors that may be contributing to it, most specifically, biased media and argumentative culture.

These findings have implications for educational settings to be more intentional about creating opportunities for political intergroup communication. Providing students with the tools of Ethics of Care may have lasting impacts on institutional structures and personal relationships. To achieve these learning spaces, educators will need additional training to understand how to teach and model care in their classrooms. These trainings should also include media literacy for both instructors and curriculum for students in the classroom to help alleviate the effect of inaccurate and antagonistic sources that subvert care and reject openness and understanding of differing views (Au et al., 2021; Iyengar et al., 2019).


The Aspiring Entrepreneur Model For Flourishing - A Model Designed To Keep Aspiring Entrepreneurs Engaged, Committed, And Flourishing, Aaron Marcum 2022 University of Pennsylvania

The Aspiring Entrepreneur Model For Flourishing - A Model Designed To Keep Aspiring Entrepreneurs Engaged, Committed, And Flourishing, Aaron Marcum

Master of Applied Positive Psychology (MAPP) Capstone Projects

The entrepreneurial experience is not for the faint of heart. Due to the stress associated with starting a new business, it can challenge the well-being of even the best intended entrepreneurs, especially those early on in their journey, whom I call aspiring entrepreneurs (AE). It is possible for an AE to flourish, where they thrive and continue to grow through the experience, as long as they invest in certain key well-being dimensions that positive psychology researchers and practitioners have identified as foundational to entrepreneurial flourishing. This paper explores three of these dimensions, (1) purpose in life, (2) autonomy, and (3 ...


Does A Sender’S And Recipient’S Relationship Influence Readers’ Interpretation Of Message Tone?, Allison Arp 2022 James Madison University

Does A Sender’S And Recipient’S Relationship Influence Readers’ Interpretation Of Message Tone?, Allison Arp

Masters Theses, 2020-current

Given the importance of computer-mediated communication (CMC) and the uniqueness of the cues that have meaning in this environment, research is warranted to investigate how the relationship between the people communicating via CMC might impact the way the message and cues are interpreted. This study aims to investigate whether different inherent levels of authority and familiarity between a message sender and recipient affect how email tone is interpreted. Previous studies demonstrate that when individuals communicate with authority figures, they employ different strategies than when communicating with peers. Furthermore, individuals adapt their behavior to mimic the interactants behavior, which in turn ...


Comm 1311: Fundamentals Of Speech Communication, Jeremy S. Coffman, Tammy L. Holmes, Patrick A. Luster 2022 Prairie View A&M University

Comm 1311: Fundamentals Of Speech Communication, Jeremy S. Coffman, Tammy L. Holmes, Patrick A. Luster

Open Education Resources

This OER packet contains the course materials for COMM 1311: Fundamentals of Speech Communication that introduce you to why do we/I need to take a public speaking course. The answer is also always the same. “Because it is required.” However, you the reader, and us as the authors/editors, know that this doesn’t answer the question. The real answer can be complicated, but this author/editor believes that the skills gained by public speaking will help you in any field, despite whether or not you end up working in a field that requires public speaking.


Teamwork That Affects Outcomes: A Method To Enhance Team Ownership, Brian Carlson, Richelle Graham, Brad Stinson, Jordan LaRocca 2022 Vanderbilt University Medical Center

Teamwork That Affects Outcomes: A Method To Enhance Team Ownership, Brian Carlson, Richelle Graham, Brad Stinson, Jordan Larocca

Patient Experience Journal

Healthcare is the ultimate team sport, and this case study explores how to build teamwork across teams. The ability for nursing, environmental services and food and nutrition services to work collaboratively to benefit patients is paramount to a patients experience and outcomes. The case study describes how the work was done to build teams and then improved outcomes in both patient and employee experiences. The learnings are applicable to any team setting not just those described in this case study.

Experience Framework

This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework (https://www ...


Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens 2022 Mayo Clinic

Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens

Patient Experience Journal

Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding. Based on a review of recorded patient calls, a gap was identified in the communication skills of desk and scheduling staff at this large academic medical center, and a sustained training program was created to fill this gap. The training is centered on an evolving ...


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