Open Access. Powered by Scholars. Published by Universities.®

Interpersonal and Small Group Communication Commons

Open Access. Powered by Scholars. Published by Universities.®

2,160 Full-Text Articles 2,310 Authors 2,520,124 Downloads 204 Institutions

All Articles in Interpersonal and Small Group Communication

Faceted Search

2,160 full-text articles. Page 2 of 75.

The Great Resignation Among Restaurant Workers: A Content Analysis Of News Sources’ Portrayals Of The Covid-19 Labor Shortage, Mackenzie M. Williams 2022 University of Louisville

The Great Resignation Among Restaurant Workers: A Content Analysis Of News Sources’ Portrayals Of The Covid-19 Labor Shortage, Mackenzie M. Williams

The Cardinal Edge

When workers left the labor market in large numbers during the COVID-19 pandemic, proclamations of a labor shortage emerged extensively throughout the news. In this study, I analyze the coverage of the worker shortage among three news sources with different political orientations. Several themes emerged from analyzing a total of 75 articles. The findings showed that the perspective shown in the article, the cause of the labor shortage, restaurant worker portrayal, support of solutions, and opinion of the labor shortage all differed based on the political identity of the news source. This research supports previous findings that show there is …


The Critical Incident Technique (Cit) In Studying Health Care Professional–Patient Communication, Maija Peltola, Pekka Isotalus, Päivi Åstedt-Kurki 2022 Tampere University, Finland

The Critical Incident Technique (Cit) In Studying Health Care Professional–Patient Communication, Maija Peltola, Pekka Isotalus, Päivi Åstedt-Kurki

The Qualitative Report

Our study aimed to describe and evaluate the applicability of the critical incident technique (CIT) in qualitatively identifying the health-related outcomes of professional–patient communication. We described and evaluated the applicability of the CIT by analyzing previous CIT studies in the field of multidisciplinary health research, as well as conducting a study in which the CIT was applied. We based our description and evaluation on the qualitative research model developed by Carter and Little (2007). Our evaluation showed that in addition to defining the critical requirements of professional–patient communication in relation to specific outcomes, the CIT could be applied in defining …


Researcher And Academic Library Roles And User Beliefs In The Pandemic: Designing The Open-Access And Library Usage Scale (Oalu), Elizabeth DeZouche, Angelique Blackburn 2022 Texas A&M International University

Researcher And Academic Library Roles And User Beliefs In The Pandemic: Designing The Open-Access And Library Usage Scale (Oalu), Elizabeth Dezouche, Angelique Blackburn

Killam Library Faculty Publications

We investigated whether individuals believe they have a right to information during a crisis, and whether attitudes about crisis-related information sharing differ by age and one’s role in providing or consuming information. We measured attitudes about aspects of data sharing related to COVID-19: researchers’ obligation to share data, publishers’ obligation to share information, and libraries’ responsibility to provide them. We predicted younger individuals, especially students as consumers of information, would report stronger preference for open access to pandemic-related information. A principal components analysis was performed, and two predicted factors emerged: information-sharing obligations and libraries’ responsibility to provide resources. Age was …


Envy Influences Interpersonal Dynamics And Team Performance: Roles Of Gender Congruence And Collective Team Identification, Kenneth TAI, Sejin KEEM, Ki Young LEE, Eugene KIM 2022 Singapore Management University

Envy Influences Interpersonal Dynamics And Team Performance: Roles Of Gender Congruence And Collective Team Identification, Kenneth Tai, Sejin Keem, Ki Young Lee, Eugene Kim

Research Collection Lee Kong Chian School Of Business

Our research extends past envy research by considering how envy and gender congruence shape interpersonal dynamics at the dyadic level and their bottom-up effects for team performance. Integrating social comparison theory and social identity theory, we examine when and how dyadic level envy influences team performance. Using time-lagged data from 428 dyads of 161 employees in 51 teams, our results show that envious employees are likely to engage in interpersonal deviance directed toward envied team members and that envied employees are likely to seek advice from envious team members. Gender congruence further influences these relationships, with different patterns for males …


Building Belonging, Jacob M. Ross 2022 University of Pennsylvania

Building Belonging, Jacob M. Ross

Master of Applied Positive Psychology (MAPP) Capstone Projects

This project comes from a deep love of the idea of creating cultures of belonging, originating from my own relationship with community, in which my life was saved by the loving generosity of the 12-step community. This connects to contemporary research on both the nature of, and need for, a sense of belonging to something bigger than oneself. This project begins with a review of current literature on the experience of belonging in the workplace, and the influence that feeling a sense of belonging within one’s organization has on well-being. It then goes into an exploration of current interventions that …


Searching For A Solution To Political Polarization In The U.S. Through A Feminist Ethics Of Care, Marissa Smith 2022 University of Maine

Searching For A Solution To Political Polarization In The U.S. Through A Feminist Ethics Of Care, Marissa Smith

Electronic Theses and Dissertations

American politics have seen growing polarization in the past few years (Serrano-Contreras et al., 2020; Wojcieszak & Warner, 2020). Polarization is generally defined as “the distance between opposing political views” (Serrano-Contreras et al., 2020, p. 65). With focus on college students, this thesis considers ways to bridge the political divide in the United States and to promote generative engagement with differences across the political spectrum. The specific research questions this study explored were: 1) How do Ethics of Care principles and practices appear in and impact conversations on politically-charged topics among college students? and 2) How does participating in a …


The Aspiring Entrepreneur Model For Flourishing - A Model Designed To Keep Aspiring Entrepreneurs Engaged, Committed, And Flourishing, Aaron Marcum 2022 University of Pennsylvania

The Aspiring Entrepreneur Model For Flourishing - A Model Designed To Keep Aspiring Entrepreneurs Engaged, Committed, And Flourishing, Aaron Marcum

Master of Applied Positive Psychology (MAPP) Capstone Projects

The entrepreneurial experience is not for the faint of heart. Due to the stress associated with starting a new business, it can challenge the well-being of even the best intended entrepreneurs, especially those early on in their journey, whom I call aspiring entrepreneurs (AE). It is possible for an AE to flourish, where they thrive and continue to grow through the experience, as long as they invest in certain key well-being dimensions that positive psychology researchers and practitioners have identified as foundational to entrepreneurial flourishing. This paper explores three of these dimensions, (1) purpose in life, (2) autonomy, and (3) …


Does A Sender’S And Recipient’S Relationship Influence Readers’ Interpretation Of Message Tone?, Allison Arp 2022 James Madison University

Does A Sender’S And Recipient’S Relationship Influence Readers’ Interpretation Of Message Tone?, Allison Arp

Masters Theses, 2020-current

Given the importance of computer-mediated communication (CMC) and the uniqueness of the cues that have meaning in this environment, research is warranted to investigate how the relationship between the people communicating via CMC might impact the way the message and cues are interpreted. This study aims to investigate whether different inherent levels of authority and familiarity between a message sender and recipient affect how email tone is interpreted. Previous studies demonstrate that when individuals communicate with authority figures, they employ different strategies than when communicating with peers. Furthermore, individuals adapt their behavior to mimic the interactants behavior, which in turn …


Comm 1311: Fundamentals Of Speech Communication, Jeremy S. Coffman, Tammy L. Holmes, Patrick A. Luster 2022 Prairie View A&M University

Comm 1311: Fundamentals Of Speech Communication, Jeremy S. Coffman, Tammy L. Holmes, Patrick A. Luster

Open Education Resources

This OER packet contains the course materials for COMM 1311: Fundamentals of Speech Communication that introduce you to why do we/I need to take a public speaking course. The answer is also always the same. “Because it is required.” However, you the reader, and us as the authors/editors, know that this doesn’t answer the question. The real answer can be complicated, but this author/editor believes that the skills gained by public speaking will help you in any field, despite whether or not you end up working in a field that requires public speaking.


Teamwork That Affects Outcomes: A Method To Enhance Team Ownership, Brian Carlson, Richelle Graham, Brad Stinson, Jordan LaRocca 2022 Vanderbilt University Medical Center

Teamwork That Affects Outcomes: A Method To Enhance Team Ownership, Brian Carlson, Richelle Graham, Brad Stinson, Jordan Larocca

Patient Experience Journal

Healthcare is the ultimate team sport, and this case study explores how to build teamwork across teams. The ability for nursing, environmental services and food and nutrition services to work collaboratively to benefit patients is paramount to a patients experience and outcomes. The case study describes how the work was done to build teams and then improved outcomes in both patient and employee experiences. The learnings are applicable to any team setting not just those described in this case study.

Experience Framework

This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework ( …


Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens 2022 Mayo Clinic

Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens

Patient Experience Journal

Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding. Based on a review of recorded patient calls, a gap was identified in the communication skills of desk and scheduling staff at this large academic medical center, and a sustained training program was created to fill this gap. The training is centered on an evolving …


The Influence Of Social Agents On Learning, Developing, And Growing Through Athletic Participation: A Theory Of Athlete Development, Rikishi T. Rey 2022 Chapman University

The Influence Of Social Agents On Learning, Developing, And Growing Through Athletic Participation: A Theory Of Athlete Development, Rikishi T. Rey

Communication (PhD) Dissertations

Sports can significantly influence the lives of those who play them. Psychosocial outcomes such as values, skills, self-esteem, and goal setting are some of the referenced benefits associated with playing sports and are the result of athletes being exposed to situations in an environment that is favorable to learning. Due to the abundant nature of sports in the United States, there is a growing need to understand how to effectively create environments that are conducive to positive outcomes. However, such results and experiences are often anecdotally supported rather than scientifically driven. Therefore, the purpose of this dissertation was two-fold. First, …


Patterns Of Receptivity To The Influence Tactic Of Pseudo-Reasoning, Dennis Neal McCarty 2022 University of Tennessee, Knoxville

Patterns Of Receptivity To The Influence Tactic Of Pseudo-Reasoning, Dennis Neal Mccarty

Doctoral Dissertations

The “bullshit” construct used within social influence involves presenting ambiguous message content as an ersatz substitute for missing reasoning. This pseudo-reasoning combines with clearer source or affect cues that drive the target toward a desired conclusion. Bullshit receptivity (BSR) has presented a popular focus of research, especially considering the use of pseudo-reasoning within viral disinformation (Van Bavel et al, 2020). Most BSR research has involved non-experimental correlational tests with trait-like, individual cognitive variables, their explanation of BSR’s cause remaining limited and inconsistent (Pennycook et al, 2015). However, influence tactics employing bullshit commonly derive their effects from fulfilling targets’ motivated needs …


Applying The Dialogic Method In An Eighth Grade English Curriculum, Maggie Repko 2022 California State University, San Bernardino

Applying The Dialogic Method In An Eighth Grade English Curriculum, Maggie Repko

Electronic Theses, Projects, and Dissertations

In this thesis, I provide an analysis of Paulo Freire’s (1973) dialogic method for language education. I then synthesize his theories with the work of sociocultural and linguistic researchers who have determined the strongest activities to bring about student language development. Finally, I apply these theories to my appendices of created works that might be utilized in an eighth-grade creative writing course. This thesis demonstrates the similarities between Freire’s students and our students in the USA today and the ways that a critical dialogic pedagogy will meet their language learning needs while also inspiring their creative, critical conscientização. Paulo Freire …


Pathway To Promote Diversity Within Public Transit Workforce, Mehri Mohebbi, Sumita Raghuram, Ahoura Zandiatashbar 2022 University of Florida Transportation Institute (UFTI)

Pathway To Promote Diversity Within Public Transit Workforce, Mehri Mohebbi, Sumita Raghuram, Ahoura Zandiatashbar

Mineta Transportation Institute Publications

There are many aspects of the transportation industry that can be focused on, but the lack of resiliency is one of the most urgent. Enhancing resiliency and creative problem-solving is essential to the industry’s growth and survival. But it cannot happen without building a more diverse workforce. Women still make up a small fraction of transportation workers, and African American and Hispanic employees are even less represented. These disparities are increasingly pronounced in many senior positions, particularly in STEM fields. Meanwhile, the public transportation industry is experiencing a severe and worsening workforce shortage and many agencies have reported substantial difficulty …


Review Of Small Group Communication: Forming And Sustaining Teams, Justin Walton 2022 Cameron University

Review Of Small Group Communication: Forming And Sustaining Teams, Justin Walton

Communication and Theater Association of Minnesota Journal

Review of Small group communication: Forming and sustaining teams (2021) by Jasmine Linabary and Moon Castro found at https://open.umn.edu/opentextbooks/textbooks/small-group-communication-forming-sustaining-teams.


Request Strategies Used By English Language Learners: Student-Professor Email Communication, Padam Chauhan 2022 Minnesota State University, Mankato

Request Strategies Used By English Language Learners: Student-Professor Email Communication, Padam Chauhan

Communication and Theater Association of Minnesota Journal

Recently, email communication between students and professors in the U.S. higher educational institutions where English is the medium of instruction has become increasingly popular. However, ESL students in these educational institutions encounter numerous challenges to write email to their professors because of their unfamiliarity with email etiquette in English, inadequate English language proficiency, and lack of understanding of socio-cultural norms and values. Also, writing emails to professors requires higher pragmatic competence and critical language awareness of how email correspondence takes place in academic setting. Email requests written by ESL students are often seen as inappropriate or informal by their professors, …


The Narrative Paradigm In Sarah Kay's "If I Should Have A Daughter", Stephanie G. Chan 2022 Pepperdine University

The Narrative Paradigm In Sarah Kay's "If I Should Have A Daughter", Stephanie G. Chan

Pepperdine Journal of Communication Research

In her 2011 TED Talk debut, spoken word poet Sarah Kay presented a breathtaking performance of two of her poems, “B” and “Hiroshima.” Throughout her speech, she takes the audience through the process of self-realization that transformed her into the poet she is today. From her first performance at just 14 years old, to being welcomed by New York’s Bowery Poetry Club, to creating Project Voice alongside her college classmate Phil Kaye, to now teaching spoken word poetry to the teenagers she once was, Kay proves that spoken word as an art form is more than just pen on paper. …


Exploring The Impacts Of Covid-19 On Lgbtq+ Intimate Communication, Jakob L. Coykendall 2022 University of Northern Colorado

Exploring The Impacts Of Covid-19 On Lgbtq+ Intimate Communication, Jakob L. Coykendall

Ursidae: The Undergraduate Research Journal at the University of Northern Colorado

The question guiding this exploratory qualitative research study is, “How has the COVID-19 pandemic impacted LGBTQ+ intimate communication and relationships?” Recently, scholars have demanded that communication scholarship be conducted through an intersectional lens that analyzes multiple dimensions of social identities, including LGBTQ+ identities. Queer Theory poses questions around gender, sexual, and romantic identities that can help expand our understanding of different forms of intimate communication. “Queering” interpersonal communication research involves challenging traditional understandings of communication within identities such as sexuality and gender at the individual and structural levels (Chevrette, 2013). Queering communication research supports a more in depth analysis of …


Celebrating Hmong: A Minute Ethnography Of Hmong Americans In Minneapolis, Madison Baczuk 2022 University of Northern Colorado

Celebrating Hmong: A Minute Ethnography Of Hmong Americans In Minneapolis, Madison Baczuk

Ursidae: The Undergraduate Research Journal at the University of Northern Colorado

The Hmong people are a culture that originated in Southern China. However, many Hmong people fled to the U.S (among other nations) with the conclusion of the Vietnam war. Like other Asian cultures, the Hmong people are collectivist and give priority to family members of greater age and of the male gender. The Hmong celebrate birth, marriage, and death through sacred rituals and traditions that honor their ancestors. The Hmong language is in danger of extinction due to globalization. Yet, globalization also brings the general public greater knowledge and exposure to the wonderful culture of the Hmong people.


Digital Commons powered by bepress