Business Commons^™

Driving Sustainable And Responsible Investment, Singapore Management University

Perspectives@SMU

Appealing to the moral imperative is futile. Sustainable investment funds should work on target’s self-interest

Twitter Ceo’S Life And Business Lessons, Singapore Management University

Perspectives@SMU

Jack Dorsey on unexpected innovations, social media echo chambers, and the power of ‘why?’

Standardisation In Construction Cost Control, Charles Mitchell

Other Resources

Poster presentation submitted as to the School of Surveying and Construction Management Research and Innovation Industry Evening, March 2019.

How Constraints On Tourist Complaints Affect Perceptions Of Justice And Intentions Of Loyalty: Case Of Tourists From China Visiting Turkey, Erdogan Ekiz

Journal of Global Business Insights

Companies rarely enjoy hearing bad news, particularly when it comes from dissatisfied customers. Yet, in the face of continually growing competition and empowerment of customers, it is essential that companies learn of the problems that are causing their customers distress. In fact, companies never hear from most of the customers who simply go away unsatisfied, without voicing their complaints. The tourism and hospitality industries have a number of unique features that make them especially susceptible. Although several studies treat tourist complaints and general consumer complaints as the same, Ekiz (2011) reasoned that these unique features demand a new measurement scale, …

The Nonprofit Nerd (March 2019), The Nonprofit Institute At Portland State University

The Nonprofit Institute Newsletter

This month’s topic is evaluation with trauma survivors.

This issue, we are examining the unique considerations of evaluating programs working with trauma survivors. With the help of Vanessa Timmons, Executive Director of the Oregon Coalition Against Domestic and Sexual Violence (OCADSV), we will explore methods for evaluating programs, including “survivor-led evaluation.”

More funders are asking nonprofits to relate services to ACEs and evaluate trauma-informed practice. Many organizations have always seen this connection between trauma and the nonprofit sector, even when services are not specific to healing from trauma.

Who do you visualize when you hear “trauma survivor?” Perhaps you …

Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2018. Singapore’s 2018 national score was computed using the data collected during these four quarters.

Taking Flight – March 2019, Georgia Southern University

Taking Flight (College of Business) (2014-2023)

• Message From the Dean
• Alumni Spotlight -- Rusty Williams
• Naming Celebration for Georgia Southern's Parker College of Business Recognizes Growth of Business Programs
• Parker Business Student Selected as Board of Regents Academic Day Representative
• Denver Transportation Club Honors Burke with 2019 Educator of the Year Award
• Georgia Southern Parker College of Business Sales Students Compete Nationally, Place Among the Best
• Georgia Southern Students to Represent University at First-Ever Georgia Inventure Prize
• Eagle Sales Showcase Boot Camp
• Logistics Roundtable
• Parker Finance Connection
• First Annual Parker Regional Sales Competition
• Logistics Team Competes in Regional Case Competition
• Parker College Team Competes in Investment …

Wisdom Comes From The Young, Michael Gravier

Marketing Department Faculty Journal Articles

Leaders must engage their entire workforce and supplier and customer bases in order to maximize competitive advantage.

March 2019 Newsletter, Haworth College Of Business

Haworth College of Business News

• Zhang Career Center 10th anniversary celebration
• Social influencing unmasked with Phantom of the Opera project
• Simply Bliss
• Fashion startup focused on sustainability wins WMU's business pitch competition
• A Plan for Every Part is the answer for sourcing speed
• Call for young alumni bloggers

Iba Newsletter [March 2019], Communications Department, Iba

IBA News

No abstract provided.

Bilateral Striatal Necrosis Due To Homoplasmic Mitochondrial 3697g>A Mutation Presents With Incomplete Penetrance And Sex Bias, Shanshan Zhong, Shumeng Wen, Yusen Qiu, Yanyan Yu, Ling Xin, Yang He, Xuguang Gao, Hezhi Fang, Daojun Hong, Jun Zhang

Faculty and Student Publications

© 2019 The Authors. Molecular Genetics & Genomic Medicine published by Wiley Periodicals, Inc. Background: Heteroplasmic mitochondrial 3697G>A mutation has been associated with leber hereditary optic neuropathy (LHON), mitochondrial encephalopathy, lactic acidosis and stroke-like episodes (MELAS), and LHON/MELAS overlap syndrome. However, homoplasmic m.3697G>A mutation was only found in a family with Leigh syndrome, and the phenotype and pathogenicity of this homoplasmic mutation still need to be investigated in new patients. Methods: The clinical interviews were conducted in 12 individuals from a multiple-generation inherited family. Mutations were screened through exome next-generation sequencing and subsequently confirmed by PCR-restriction fragment length …

Sex Comparisons Of Agonist And Antagonist Muscle Electromyographic Parameters During Two Different Submaximal Isometric Fatiguing Tasks, Sunggun Jeon, Xin Ye, William M. Miller

Faculty and Student Publications

© 2019 The Authors. Physiological Reports published by Wiley Periodicals, Inc. on behalf of The Physiological Society and the American Physiological Society. To examine the task failure time of the force- and position-based submaximal elbow flexion fatiguing tasks for both sexes, twelve men and eight women visited the laboratory for two separate experimental occasions. During the experiment, they pulled against a rigid restraint for the force task and maintained a constant elbow joint angle to support an equivalent inertial load for the position task. For both fatiguing tasks (50% of the isometric strength at the elbow joint angle of 135 …

Independence Or In-Dependence? Non-Strict Independence Among Publicly Listed Firms In The Philippines, Evan Lance C. Li Liao, Angelo A. Unite, Michael J. Sullivan, Ailyn A. Shi

Angelo King Institute for Economic and Business Studies (AKI)

Board independence is thought of as a corporate governance tool that mitigates agency conflicts among firms with either a widely held ownership structure or a highly concentrated ownership structure. As a result, having a high degree of board independence is adopted as the best corporate governance practice in most developed and emerging markets. However, owners of firms with less qualified or non-strict independent directors may not reap the benefits of board independence if such directors are appointed merely for the sake of satisfying quotas or stipulations for best practices. Thus, using data on Philippine publicly listed firms from 2012 to …

Impact Of Conditional Job Offer On Applicant Reactions To Social Media In The Selection Process, Ashley Gomez

Electronic Theses, Projects, and Dissertations

Social media (SM) permits the sharing of personal information online, which can lead to employers accessing personal, non-job-related information about applicants throughout the selection process. Limited prior research (Jeske & Shultz, in press; Stoughton et al., 2015) has found that, to varying degrees, applicants find this access of their personal information to be an invasion of their personal privacy. The aim of the present study was to replicate prior findings regarding invasion of privacy moderating the relationship between SM screening presence and procedural justice perceptions and to expand on prior research by exploring whether the stage at which this information …

Government Auditing Standards And Single Audits, March 1, 2019; Audit Guide, American Institute Of Certified Public Accountants (Aicpa)

Industry Guides (AAGs), Risk Alerts, and Checklists

No abstract provided.

Not-For-Profit Entities, March 1, 2019; Audit And Accounting Guide, Pak-Aims (American Institute Of Management Sciences)

Industry Guides (AAGs), Risk Alerts, and Checklists

No abstract provided.

State And Local Governments, March 1, 2019; Audit And Accounting Guide, American Institute Of Certified Public Accountants (Aicpa)

Industry Guides (AAGs), Risk Alerts, and Checklists

No abstract provided.

2016 - Agricultural Lands Stewardship

Miscellaneous Documents and Reports

The agricultural lands stewardship strategy (ALS) focuses primarily on private land in agriculture including cultivated land and rangeland. Agricultural land in California comprises about 31.6 million acres. Agricultural systems in California are varied in the way resources are used, ranging from intensive conventional agriculture (irrigated crop cultivation) to more extensive systems such as livestock grazing, each with a different relationship to natural resources. They also affect and are affected by surface hydrology and groundwater recharge in different ways. Stewardship of this land requires constant balancing among natural constraints, market forces, and ever-changing social expectations. Institutions and policies have been developed …

Nebraska Business And Consumer Confidence Indexes: March 1, 2019, Eric Thompson

Leading Economic Indicator Reports

Consumer and business confidence remained strong in Nebraska during February 2019. The Consumer Confidence Index – Nebraska (CCI-N) stood at 103.2 in February, above the neutral value of 100 and just below the value of 104.0 in January 2019. The Business Confidence Index – Nebraska (BCI-N) stood at 108.2 in February, well above the neutral level and up from 107.4 in January. When asked about the most important issue facing their business, 29 percent of respondents chose customer demand while 27 mentioned the quality and availability of labor and 13 percent mentioned competition from other businesses. Fifty-three percent of responding …

How To Create Individual Development Plans For Business Success, Carol Wittmeyer

Business Faculty/Staff Publications

Editor's Note: This is the third article in a series on professional development opportunities for potential family business successors. The first article considered the value of outside experience, discussing career paths inside and outside of the family business; the second discussed the importance of onboarding. This article addresses individual development planning based on a potential successor’s strengths, weaknesses, opportunities and threats.

Liam Stevens was third generation in the Stevens Corporation, started by his grandfather and expanded by his father, and located in a small upstate New York town. They invented the narrow isle forklifts used in most warehouses. At a …

Optimal Social Insurance With Informal Child Care, Christine Ho

Research Collection School Of Economics

The possibility of engaging in household child care may exacerbate the incentives of parents and grandparents to falsely claim disability benefits as households also get to save on formal child care costs. This paper considers a multi-generational family model with persistence in privately observed shocks and presents an efficient implementation case for subsidizing formal child care costs of the disabled. An implementation of the optimal scheme that consists of capped formal day care subsidies, non-linear income taxation and asset-testing is proposed. Simulations based on a parametrization that targets key features of the US labor and child care markets suggest that …

Corporate Governance: Avoid The Groupthink Pitfall, Themin Suwardy

Research Collection School Of Accountancy

Consensus due to similar personal backgrounds, lack of diversity in views and failure to see things from others’ perspective can lead to bad decisions.

The Effect Of Website Quality On Repurchase Intention With The Mediation Of Perceived Value: The Case Study Of Online Travel Agencies In Vietnam, Huyen Pham, Thu Nguyen

Journal of Global Business Insights

The sharing economy is getting broader with its non-ownership assets, better use of resources, lower prices, and more customized products (Belk, 2014). In tourism industry, the development of the sharing economy involved the emergence of online travel agencies (OTAs) who are intermediates between services providers and consumers, provide accommodations, transport services, food and beverages services, tour guide services, etc. (Skalska, 2017). Recently, Vietnam has experienced a rapid growth in the number of users booking tourism products and services through OTAs. Playing such an important role in the tourism market, it is essential for OTAs to retain customers which later bring …

Standardisation In Construction Cost Control (A Method Of Approach), Charles Mitchell

Other Resources

As construction projects became larger and more complex the need to control their costs became greater. As a result, cost control professions such as the cost manager and the quantity surveyor emerged. Cost control mechanisms have evolved with changes in the construction sectors. It is now apparent that the output of the construction sector plays an important part in the economic stability and growth of both national and international economies. Recently a coalition was formed to produce an international construction measurement standard (ICMS). All member organisations of the ICMS have pledged to mandate the standard amongst their membership and seek …

A Comparative Study On The Amount Of Tips Left By The Generations Based On The Personalized Bill Types, A. Celil Cakici, Alaiddin Kosar

Journal of Global Business Insights

Tip is the monetary amount that consumers voluntarily leave for the quality of the service they get. Whether a tip is left or not, and the amount of the tip left may result from different demographic and characteristic features of consumers. This study was conducted to determine the amount of tip left by the generations based on the personalized bills. Based on three different personalized bill types for a dinner for two people at a mid-quality restaurant, it was attempted to determine whether the costumers left tips or not, and if they did, how much was the amount. The data …

Encouraging Help Across Projects, Pascale Crama, Fabian J. Sting, Yaozhong Wu

Research Collection Lee Kong Chian School Of Business

Companies struggle with timely project execution despite employing sophisticated management methods. Although help across projects is critical for time performance, it has not been explicitly incorporated into project management (PM) systems. We model a PM system, based on an innovative real-life practice, that both incorporates and shapes project managers’ helping behavior. A help process is at the core of this system, in which project managers may ask for and provide help while top management facilitates such exchanges. We find that companies should take a nuanced approach when designing help exchange and time-based incentives in tandem. A company that faces high …

How Does Energy Matter? Rural Electrification, Entrepreneurship, And Community Development In Kenya, Antoine Vernet, Jane N. O. Khayesi, Vivian George, Gerard George, Abubakar S. Bahaj

Research Collection Lee Kong Chian School Of Business

We examine the impact of rural electrification on individuals and businesses within a community in order to test a resource-based theory of entrepreneurship. We show that access to electricity increases average households’ income and entrepreneurial activities. The impact of electricity on entrepreneurial activity has wide-ranging implications for development policy in countries where access to electricity is sparse. Results show a significant difference in entrepreneurial opportunities with respect to firm formation, with the electrified site reporting more new micro-enterprises than the control site after implementation. Electrification affects both households’ income, individuals’ perceptions of their social position, and opportunities for business development. …

Scaled Pca: A New Approach To Dimension Reduction, Dashan Huang, Fuwei Jiang, Guoshi Tong, Guofu Zhou

Research Collection Lee Kong Chian School Of Business

The notion that bond risk premium varies with business cycles is challenged once real time macro data are used. In this paper, we argue that the macro factors extracted by using the standard PCA are not the most relevant for forecasting bond risk premium, because the PCA factors are designed to explain the most variation of macro data instead of the variation of bond risk premium. With the latter objective in mind, we propose a scaled PCA (sPCA) approach, which incorporates the information in bond risk premium in the factor extraction procedure. The real time macro sPCA factors have much …

Selling Off-Grid Light To Liquidity Constrained Consumers, Bhavani Shanker Uppari, Ioana Popescu, Serguei Netessine

Research Collection Lee Kong Chian School Of Business

Problem definition: A large proportion of the world’s population has no access to electricity and so relies on noxious kerosene for their lighting needs. Solar-based solutions require a large up-front investment and are often unaffordable in this market owing to consumers’ tight liquidity constraints. As an alternative, there are business models relying on rechargeable light bulbs that are sold at a subsidized price (which renders them affordable) and require regular micropayments for recharges (which eases liquidity constraints). These bulbs provide a cheaper and healthier light source than kerosene, yet their adoption is lower than expected, and some consumers continue …

Activist Investors: A Corporate Social Responsibility Perspective On Hedge Fund Activism And The Need For Focus On All Stakeholders, Lucy Marie Ankenbauer

Honors Theses

Corporate social responsibility (CSR) can result in distinctly different visions when instituted under the enlightened stakeholder theory or the shareholder maximization theory. The critical variation between these two theories is the principal party that businesses consider when instituting strategic decisions. Firms following the enlightened stakeholder theory will base decisions on all the various stakeholders of the company and develop policies which increase long-term firm value. Companies pursuing shareholder value maximization will consider all strategies through the eyes of the stockholders and how these individuals will be affected. Neither theory is more valid than the other, since many factors must be …