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Articles 1 - 30 of 1963

Full-Text Articles in Business

Leader Readiness In A Volatile, Uncertain, Complex, And Ambiguous Business Environment, Karen Rimita, Stephanie N. Hoon, Robert Levasseur Jan 2020

Leader Readiness In A Volatile, Uncertain, Complex, And Ambiguous Business Environment, Karen Rimita, Stephanie N. Hoon, Robert Levasseur

Journal of Social Change

Organizational leaders in the 21st century face relentless changes in the business environments in which they operate. The diversity, intensity, and rapidity of these changes create volatility, uncertainty, complexity, and ambiguity (VUCA), which challenge leaders on ways to lead effectively as existing methods prove inadequate. The problem in this study was that of inadequate leader preparedness to lead and win in VUCA environments. The purpose of this hermeneutic phenomenological study was to explore the lived experiences of 15 Nigerian corporate executives about their VUCA business environment and the strategies they employed for VUCA-readiness and success using open-ended interview questions. The ...


Perceptions Of The Value Of Financial Education In African American Creditworthiness, Melvin Thomas Miller Jan 2020

Perceptions Of The Value Of Financial Education In African American Creditworthiness, Melvin Thomas Miller

Walden Dissertations and Doctoral Studies

Research suggests a disparity for African Americans within the banking system, as they are denied credit at a higher rate than other ethnic groups. The purpose of this phenomenological study was to explore the perceptions of African Americans financial training in regards to qualifying for consumer loans. The conceptual framework was based on seminal theories on credit risk assessment and critical race theory. The research questions were designed to address banking officials' perceptions of financial training and the effectiveness of training in improving African Americans' credit. A phenomenological design was employed with the purposeful sample of 9 banking officials within ...


Customer Retention Strategies In The Fitness Industry, Rodney Macon Jan 2020

Customer Retention Strategies In The Fitness Industry, Rodney Macon

Walden Dissertations and Doctoral Studies

In the health and fitness club business, acquiring new customers can be problematic for business leaders and may hinder sustainability. Grounded in customer retention management theory, the purpose of this qualitative multiple case study was to explore strategies health and fitness club managers used to improve customer retention. The participants were 6 health and fitness club managers who succeeded in improving customer retention while employed at 5 fitness clubs in Southeast Texas. Data were collected using semistructured interviews, a review of company websites, and social media pages. General and inductive analysis were used to analyze the data. One overarching theme ...


Social Connectedness And Financial Independence Strategies Supporting Nonprofit Sustainability, Christopher Edmund Maylor Jan 2020

Social Connectedness And Financial Independence Strategies Supporting Nonprofit Sustainability, Christopher Edmund Maylor

Walden Dissertations and Doctoral Studies

Leaders of nonprofit organizations (NPOs) often lack strategies to ensure the sustainability of their organizations beyond initial funding, resulting in significant risk to program continuity. Grounded in social entrepreneurship theory, the purpose of this qualitative single-case study was to explore strategies used by 3 leaders of a small NPO in the southwest region of the United States. Data were collected from semistructured interviews and a review of organizational documents. Through thematic analysis, 6 social themes emerged: optimization of business strategies, income and donor growth, program cost management, funding diversification, program licensing, and public awareness of NPO programs. The contributions to ...


Engaging External Stakeholders To Improve Public-Private Partnership Water Project Completion Rates, John Paul Kolman Jan 2020

Engaging External Stakeholders To Improve Public-Private Partnership Water Project Completion Rates, John Paul Kolman

Walden Dissertations and Doctoral Studies

Public-private partnership (PPP) water projects may have competing external stakeholders, resulting in a disproportionately high project failure rate when compared to other types of infrastructure projects. Private companies and local governments use PPP projects as a means to bridge deficiencies in local government funding and knowledge to assist in bringing improved water to their communities. The purpose of this qualitative single case study was to examine strategies leaders use to engage their external stakeholders in improving their PPP project completion rates. The study was grounded in Freeman's stakeholder theory. The participants consisted of 3 leaders who recently completed stakeholder ...


The Experience Of Adults With Attention-Deficit/Hyperactivity Disorder In The Workplace, Josephine Laverne Harris Jan 2020

The Experience Of Adults With Attention-Deficit/Hyperactivity Disorder In The Workplace, Josephine Laverne Harris

Walden Dissertations and Doctoral Studies

Attention-deficit/hyperactivity disorder (ADHD) has been associated with children for many decades, but it can continue into adulthood. However, little research has focused on adults with ADHD or the specific processes through which such adults mitigate the challenges they face, especially in the workplace. The purpose of this qualitative, grounded theory study was to provide a better understanding of the strategies and support systems adults with ADHD use to overcome workplace challenges. Self-efficacy theory grounded the study, allowing for an understanding of the lived experiences of adults with ADHD in the workplace. The researcher conducted 12 semistructured interviews with adults ...


Successful Strategies To Lead Change Initiatives, Lorice S. Edwards Brown Jan 2020

Successful Strategies To Lead Change Initiatives, Lorice S. Edwards Brown

Walden Dissertations and Doctoral Studies

As financial systems, global trade, and the regulatory environment integrate, business leaders are often ill equipped to develop and implement strategies to lead changes in organizations. Business leaders who lead change initiatives without proven sustainability strategies are highly susceptible to business closure. Grounded in Lewin's theory of change, the purpose of this qualitative multiple case study was to explore successful strategies some business leaders used to develop and manage change initiatives to remain operable beyond 5 years. The participants included 4 industry business leaders with a minimum of 5 years of successful change leadership experience. The data collection included ...


Financial Sustainability Strategies Of Religious Nonprofit Organizations, Erica Illauna Allen Jan 2020

Financial Sustainability Strategies Of Religious Nonprofit Organizations, Erica Illauna Allen

Walden Dissertations and Doctoral Studies

The percent of religious nonprofit organizations (RNOs) facing uncertainty in operational capital and resources will rise as government funding diminishes. The RNOs that struggle to maintain a competitive advantage are at high risk of failure. Grounded in the resource-based view theory, the purpose of this qualitative multiple case study was to explore funding strategies leaders of RNOs use to achieve financial sustainability beyond the first 5 years of operation. Participants were 3 leaders of RNOs in Middle Tennessee with successful experience in applying funding strategies that increased revenue year-over-year while serving their constituencies. Data sources included face-to-face interviews and organizational ...


Internal Business Control Systems In Small Puerto Rican Retail Businesses, Belma A. Borras Jan 2020

Internal Business Control Systems In Small Puerto Rican Retail Businesses, Belma A. Borras

Walden Dissertations and Doctoral Studies

Small businesses' vulnerability to financial losses brought about by employee theft is higher than for larger organizations. Small business owners are concerned about occupational fraud, as the annual average loss from fraud for small business owners in the United States was $150,000 per incident. Grounded in the fraud triangle theory and COSO Internal Control Integrated Framework, the purpose of this quantitative correlational study was to examine the relationship between the degree of segregation of duties, attitude toward internal controls, and the internal control system in small gas and convenience stores in Puerto Rico. Data were collected from 129 small ...


Emotional Intelligence, Turnover Intention, And Commitment Among Nonprofit Employees, Tabitha Brewster Jan 2020

Emotional Intelligence, Turnover Intention, And Commitment Among Nonprofit Employees, Tabitha Brewster

Walden Dissertations and Doctoral Studies

Employee turnover is a persistent problem contributing to financial issues and declining

productivity in nonprofit organizations. Nonprofits cannot fulfill their core missions of

providing services to people in need when managing staffing disruptions. Measuring

employee turnover intention can determine the probability of employee turnover, and a

potential predictor of turnover intention is emotional intelligence, an area unstudied in the

nonprofit sector. This study was designed to explore this relationship, in addition to the

employee's commitment to the organization. The population consisted of 273 nonprofit

employees older than 18 years, working in a nonsupervisory capacity. They completed an

online survey ...


Public Service Employee Perceptions Of Leadership Behaviors That Engage Or Disengage, Beverlyn A. Banks Jan 2020

Public Service Employee Perceptions Of Leadership Behaviors That Engage Or Disengage, Beverlyn A. Banks

Walden Dissertations and Doctoral Studies

A high percentage of U.S. employees do not engage in their work, resulting in lower productivity. U.S. corporations are losing more than $400–$500 billion per year because of low productivity at work. This phenomenological study involved an examination of leadership behaviors that engage or disengage employees in public service organizations. Kahn’s conceptual frame of engagement and Maslow’s hierarchy of needs motivation theory guided this study. The purpose was to determine why disengagement behavior continues despite extensive literature on the benefits of engagement and what organizations can do to encourage leadership behaviors that engage employees and ...


Aviation Maintenance Technician Decision-Making, Dominic Hemingway Jan 2020

Aviation Maintenance Technician Decision-Making, Dominic Hemingway

Walden Dissertations and Doctoral Studies

Aircraft accidents caused by human decision-making errors cause property loss and fatalities on a global scale in the aviation industry. Aviation repair technician decision-making perceptions influence aviation safety. The purpose of transcendental phenomenological study was to explore the lived experiences of aviation repair technicians related to decision-making perceptions regarding aviation safety. The central research question and sub-question focused on the lived experiences of repair technicians’ decision-making perceptions. The naturalistic decision-making framework, decision theories, and decision-making models comprised the lens to assess the impact of aviation maintenance technician decision-making perceptions in aviation safety. Data were collected using semistructured interviews with 12 ...


Relationship Between Intrinsic Job Satisfaction, Extrinsic Job Satisfaction, And Turnover Intentions In Luxury Hotels, Grayce Laverne James Jan 2020

Relationship Between Intrinsic Job Satisfaction, Extrinsic Job Satisfaction, And Turnover Intentions In Luxury Hotels, Grayce Laverne James

Walden Dissertations and Doctoral Studies

The hotel industry makes significant contributions to U.S. economic growth, but many hotel managers have expressed concerns about high employee turnover intentions. In the context of career choices, leaders of the hotel industry in the United States face turnover intentions that are 70% higher than turnover intentions in other sectors. Grounded in Herzberg’s 2-factor theory, the purpose of this quantitative, correlational study was to examine the relationship between intrinsic job satisfaction, extrinsic job satisfaction, and employee turnover intentions of front desk customer service employees of luxury hotels. Participants included 75 front desk customer service employees with at least ...


Green Innovative Strategies Construction Business Leaders Implement To Increase Organizational Performance, Janelle Sharee O'Mard Jan 2020

Green Innovative Strategies Construction Business Leaders Implement To Increase Organizational Performance, Janelle Sharee O'Mard

Walden Dissertations and Doctoral Studies

The construction industry lacks innovative green strategies to increase organizational performance. However, construction business leaders are hesitant to implement innovative green strategies due to the possibility of decreased organizational performance. Grounded in Fiedler’s contingency theory, the purpose of this qualitative multiple case study was to explore the innovative green strategies implemented by construction business leaders to increase organizational performance. Data were collected from semistructured interviews and company documents with 5 construction business leaders in Antigua who successfully used innovative green strategies to increase organizational performance. Data were analyzed using Yin’s 5-step process. Five themes emerged: innovative research and ...


Strategies For Retaining Life Insurance Sales Agents, Jose Pablo Pescador Jan 2020

Strategies For Retaining Life Insurance Sales Agents, Jose Pablo Pescador

Walden Dissertations and Doctoral Studies

The total number of life insurance sales agents has decreased from 535,000 in 1990 to 323,700 in 2014, averaging a total of 8,829 life insurance sales agents leaving the life insurance industry annually. Effective retention strategies of life insurance sales agents may provide a sustainable workforce in the life insurance industry. Guided by Ambler and Barrow’s employer branding theory, the purpose of this qualitative multiple case study was to explore strategies branch managers used to retain life insurance sales agents. The 6 participants in the study implemented effective retention strategies to retain life insurance sales agents ...


Effective Strategies Small Business Leaders Use To Address Ransomware, William Jason Tuttle Jan 2020

Effective Strategies Small Business Leaders Use To Address Ransomware, William Jason Tuttle

Walden Dissertations and Doctoral Studies

Small business leaders face a wide range of cybersecurity threats. Ransomware is a specific cybersecurity threat that cybercriminals can use to deny small business leaders’ access to data in exchange for a ransom payment. Grounded in routine activity conceptual framework, the purpose of this qualitative multiple case study was to explore effective strategies small business leaders use to address ransomware. Data were collected from 5 leaders of small businesses in the southeast region of the United States. Data sources included interviews and archival documents. Data were analyzed using Yin’s 5 step process. The analysis revealed 3 primary themes: ransomware ...


Bidding Strategies For Winning Construction Bids In South Africa, Momoh Vandi Jan 2020

Bidding Strategies For Winning Construction Bids In South Africa, Momoh Vandi

Walden Dissertations and Doctoral Studies

The failure of small business managers to understand various bidding strategies leads to losing construction bids. The lack of management skills, limited access to markets, weak customer relationships, lack of appropriate technology, and government bureaucracy are problems small business managers face when preparing to bid for construction contracts. The purpose of this qualitative multiple case study was to explore bidding strategies small and medium enterprise business managers use to win construction bids. The participants comprised 5 business owners of small- and medium-sized construction enterprises in Johannesburg, South Africa. The conceptual framework was the theory of constraints. Data were collected using ...


Successful Balanced Scorecard Implementation Strategies For A Manufacturing Organization, Timothy J. Zorek Jan 2020

Successful Balanced Scorecard Implementation Strategies For A Manufacturing Organization, Timothy J. Zorek

Walden Dissertations and Doctoral Studies

Up to 90% of businesses fail to execute their business strategies. Still, the effective implementation of a performance measurement system like the balanced scorecard (BSC) often leads to the implement a more successful execution of a business strategy. The purpose of this qualitative single case study sought to explore the successful strategies used by business leaders to implement a BSC effectively. Change theory was the conceptual framework for the study. Participants consisted of 3 business leaders of a manufacturing organization in Southeast Wisconsin, who successfully implemented the balanced scorecard within their business. Data were collected from face-to-face, semistructured interviews, and ...


Communication Of Fiduciary Risk For Workplace Retirement Plans, George Blount Jan 2020

Communication Of Fiduciary Risk For Workplace Retirement Plans, George Blount

Walden Dissertations and Doctoral Studies

More than 100 new 401(k) plan complaints were filed between 2016-2017, the highest two-year total since 2008-2009. Plan sponsors of retirement plans face personal financial liability for the risks associated with litigation focusing on their fiduciary responsibility. Grounded in the behavioral governance framework, the purpose of this qualitative case study was to explore the communication of risk for workplace retirement plans. The participants comprised 10 business leaders who are fiduciaries responsible for their company’s retirement plan with a national geographic footprint. Data were collected from semistructured interviews. Thematic analysis was used to analyze the data. Themes of benchmarking ...


Organizational Support For Critical Incident Wellness And Crime Scene Investigators’ Perceived Effectiveness, Leggie Boone Jan 2020

Organizational Support For Critical Incident Wellness And Crime Scene Investigators’ Perceived Effectiveness, Leggie Boone

Walden Dissertations and Doctoral Studies

Law enforcement agencies are frequently studied for officer wellness, yet research is limited in the influence of organizational support for the psychological wellness of crime scene investigators exposed to tragic scenes. The purpose of this quantitative study was to examine the perceptions of job performance effectiveness of crime scene investigators based on organizational support through the provision of stress management resources. The theoretical framework of organizational support theory and management theory formed the basis of the investigation into the contributing elements of job performance. Data were collected through surveys from 92 crime scene investigators, of whom 77 were civilians and ...


Strategies Administrators Use To Mitigate Cloud Computing Data Threats And Breaches, Wanda Cotton Jan 2020

Strategies Administrators Use To Mitigate Cloud Computing Data Threats And Breaches, Wanda Cotton

Walden Dissertations and Doctoral Studies

Cloud computing has changed the information technology (IT) infrastructure of U. S. organizations, generating new threats and breaches in data security. Organization leaders estimated the costs from data breaches at approximately $8.5 billion annually, so reducing data breaches can potentially save organizations billions annually. Grounded in the integrated enterprise risk management framework, the purpose of this qualitative multiple case study was to explore strategies 4 IT administrators in central North Carolina use to mitigate data security threats and breaches. Data collection included archival documents (e.g., data security plans and organization newsletters), journal notes, and semistructured face-to-face interviews. Using ...


Reducing Voluntary Employee Turnover In Supermarkets, Elena Wynn Cubillo Jan 2020

Reducing Voluntary Employee Turnover In Supermarkets, Elena Wynn Cubillo

Walden Dissertations and Doctoral Studies

Supermarkets in the United States are experiencing losses in profitability due to an increase in voluntary employee turnover. Grounded in Herzberg’s two-factor theory of motivation, the purpose of this qualitative multiple case study was to explore strategies supermarket managers use to reduce voluntary employee turnover. Participants were 5 supermarket managers in the Southeast United States who successfully reduced voluntary employee turnover. Participants responded to 7 open-ended, semistructured interview questions. A review of company documents and peer-reviewed journals supplemented the data collection. Thematic analysis was used to analyze data and 4 themes emerged: compensation, employee recognition, organizational culture, and empowerment ...


Corporate Social Responsibility And Organizational Performance Of Oil Companies In Southern Nigeria, Powei Martin Daubry Jan 2020

Corporate Social Responsibility And Organizational Performance Of Oil Companies In Southern Nigeria, Powei Martin Daubry

Walden Dissertations and Doctoral Studies

In this study, the relationship between corporate social responsibility (CSR) activities and organizational performance (OP) of international oil companies (IOCs) operating within the Niger Delta Region of Nigeria was investigated. Grounded on the stakeholder theory, the problem being investigated involved the extent to which dimensions of CSR in terms of centrality, visibility, and voluntary contributions impact measures of OP (relational capital and employees’ commitment) specifically within the oil industry in Nigeria. Data for the study were obtained through a quantitative survey instrument from a sample of a population of individuals (N=270) living in host communities who are impacted by ...


Financial Management Strategies Used By Microbusiness Leaders, Dorothy M. David Jan 2020

Financial Management Strategies Used By Microbusiness Leaders, Dorothy M. David

Walden Dissertations and Doctoral Studies

Small and medium-sized microbusinesses accounted for the majority of net new jobs in the United States between 2000 and 2018. Yet a high percent of microbusinesses have exited the market due to business failure. The applicability of the findings from this study may positively influence small business owners seeking strategies that enable small business success. Grounded in entrepreneurship theory, the purpose of this qualitative multiple-case study was to explore financial management strategies microbusiness leaders use to sustain their business success beyond 5 years. The participants comprised 3 small business owners in Virginia with sustained businesses beyond 5 years. Data were ...


Modern Costing Strategies For Improved Profitability In Small- And Medium-Sized Businesses, Jennifer Kelly Demoras Jan 2020

Modern Costing Strategies For Improved Profitability In Small- And Medium-Sized Businesses, Jennifer Kelly Demoras

Walden Dissertations and Doctoral Studies

Small- and medium-sized enterprise (SME) accounting managers use little to no modern costing strategies which can negatively impact profitability. Advances in technology, innovations in product design, and increases in globalization mean SMEs could benefit from modernizing their internal costing systems. This study is important to SME accounting managers because of offering new information and practical methods that SMEs might use for improved profitability. Grounded in the contingency theory of management accounting, the purpose of this qualitative multiple case study was to explore the modern costing strategies SME accounting managers used to improve profitability. Seven SME owners, CFOs, and administrators who ...


Comparison Of Diagnosis And Hospital Referral Rates Between Physician And Non-Physician Practitioners, Joshua Alan Fisher Jan 2020

Comparison Of Diagnosis And Hospital Referral Rates Between Physician And Non-Physician Practitioners, Joshua Alan Fisher

Walden Dissertations and Doctoral Studies

Physician extenders as support in healthcare facilities has been increasing in the United States and has the potential to help in currently under served communities. This study evaluated the quality of care provided by physician extenders through the examination of average diagnosis and referral rates that may inform healthcare leaders and policymakers in future decisions. The literature review pointed to a gap in the research related to the quality of care based on patient diagnosis and referral rates by physicians and physician extenders. The conclusions were based on a quantitative analysis of secondary data from the National Ambulatory Medical Care ...


Afterschool Program Directors’ Leadership Challenges In Developing Community Partnerships For Program Sustainability, Dr. Kartina Doretha Jackson-Roberts Jan 2020

Afterschool Program Directors’ Leadership Challenges In Developing Community Partnerships For Program Sustainability, Dr. Kartina Doretha Jackson-Roberts

Walden Dissertations and Doctoral Studies

In 2019, researchers reported that 80% of afterschool program directors in high poverty neighborhoods felt insecure about program sustainability. Afterschool program staff serving marginalized populations are also failing to build collaborative community partnerships to offset restricted funding due to inadequate professional training. The purpose of this qualitative narrative inquiry study was to gain a deeper understanding of afterschool program directors’ narratives of daily experiences with leadership challenges in building community partnerships aimed at program sustainability in low-resource communities. This study was framed by 3 concepts focused on afterschool leaders building school–community partnerships: Bourdieu’s concept of social capital, Nocon ...


Succession Planning Strategies For Retiring Employees In The Department Of Defense, Danielle Mccullough Jan 2020

Succession Planning Strategies For Retiring Employees In The Department Of Defense, Danielle Mccullough

Walden Dissertations and Doctoral Studies

In 2017, more than 18% of the workforce in the Department of Defense (DoD) was eligible to retire. Employee retirement continues to present a persistent shortage of DoD knowledge workers, especially in security protections. The purpose of this qualitative single case study within a DoD intelligence agency was to explore succession planning strategies that DoD managers use to ensure knowledge possessed by retirees was transitioned to incumbent knowledge workers. The conceptual frameworks for this study were the 7-pointed star model for succession planning and the 4 pillars of knowledge management. The population was DoD managers from STEM and cyber intelligence ...


The Relationship Between Organizational Culture And Profitability Of Small, Nonprofit, Private, Higher Education Institutions In Georgia, Walter V. Murray Jan 2020

The Relationship Between Organizational Culture And Profitability Of Small, Nonprofit, Private, Higher Education Institutions In Georgia, Walter V. Murray

Walden Dissertations and Doctoral Studies

Small, nonprofit, private, higher education institutions (SNPHEIs) are facing economic challenges that threaten their existence. This threat represents a public policy problem because 28% of all higher education in America is delivered by SNPHEIs. The purpose of this study was to investigate any correlational relationships that may exist between the organizational culture (OC) in SNPHEIs and their financial sustainability. Based on the competing values framework, a causal relationship between OC and organizational profitability within the SNPHEI was posited. In this study, both descriptive and comparative research questions were used; they focused on the OC types identified in the competing values ...


Working Capital Management Strategies To Increase Bank Profitability, Khalid Makki Said Jan 2020

Working Capital Management Strategies To Increase Bank Profitability, Khalid Makki Said

Walden Dissertations and Doctoral Studies

More than 50% of business failures in the United States are because of business leaders’ inability to manage working capital. Some bank leaders lack strategies to improve working capital management. Grounded in the cash conversion cycle theory, the purpose of this qualitative multiple case study was to explore the strategies bank leaders used to improve working capital management. The participants consisted of 3 managers from 3 different U.S. banks in Kentucky, who successfully implemented working capital management strategies to increase bank profitability. The data collection process included semistructured interviews and company documents provided by the participants. Data were analyzed ...