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Full-Text Articles in Business

The Empathetic Leader, Sarah Romney Jan 2019

The Empathetic Leader, Sarah Romney

Marriott Student Review

Research shows that “empathy” is an important quality in a leader and improves one’s ability to resolve group needs, obtain followers, perform prosocial behaviors, and get positive results. However, many business students do not recognize the value of empathy. Business schools can help improve this by teaching the importance of empathy and giving students the opportunity to develop it.


What Went Wrong? Lessons In Leadership From Solomon, The Bible’S Wisest And Worst Ruler, Hershey H. Friedman, Linda W. Friedman Jan 2019

What Went Wrong? Lessons In Leadership From Solomon, The Bible’S Wisest And Worst Ruler, Hershey H. Friedman, Linda W. Friedman

The Journal of Values-Based Leadership

This paper attempts to demonstrate the many insights about successful and unsuccessful leadership that may be derived from the life of King Solomon, who, according to Scripture, was the wisest man who ever lived. Solomon may have been very wise but made some very serious blunders as a leader that led to the breakup of his empire after his son took over. This paper answers the obvious question as to which mistake/character flaw transformed Solomon from a great leader to an unsuccessful leader. This paper will also examine the Book of Proverbs attributed to Solomon and see what leadership ...


Frontline Managers' Perceptions And Lived Experiences In The Execution Of Diversity Management Programs, James O. Rodgers Jan 2019

Frontline Managers' Perceptions And Lived Experiences In The Execution Of Diversity Management Programs, James O. Rodgers

Walden Dissertations and Doctoral Studies

For over 30 years, organizations have engaged in programs to address the growing presence of diverse populations in their ranks, and researchers have attempted to identify and quantify a link between diversity and enterprise performance. The problem was a lack of understanding of how organizations benefit from increased diversity and the role of frontline managers in that process. The purpose of this phenomenological study was to address the research question aimed at the perceptions and lived experiences of frontline managers and to gain insights about how they are navigating the challenges of increased diversity to enhance their ability to produce ...


Involving Patient/Family Advisors And Advisory Councils With Patient And Family Engagement, Cortney D. Forward Jan 2019

Involving Patient/Family Advisors And Advisory Councils With Patient And Family Engagement, Cortney D. Forward

Walden Dissertations and Doctoral Studies

Health care consumers are under-represented in literature when defining patient and family engagement. The proportion of people living longer is rapidly growing. Future research is needed to evaluate which strategies of patient and family engagement are most useful in real-world health care settings for patient and families. The purpose of this study was to describe the lived experiences of patient/family advisors working within patient family advisory councils at an academic medical center in the Midwestern United States. The conceptual framework is based on Greenleaf's servant leadership and Bass's transformational leadership. The research questions examined how patient/family ...


Senior-Level African American Women, Underrepresentation, And Career Decision-Making, Marquita Barron Jan 2019

Senior-Level African American Women, Underrepresentation, And Career Decision-Making, Marquita Barron

Walden Dissertations and Doctoral Studies

In 2015, 0.2% of African American women were in chief executive officer (CEO) roles and 1.2% were in executive or senior-level roles within a 500 Standard & Poor's (S&P) organization. African American women's lived experiences are underutilized by organizational and human resources (HR) leaders in the development and implementation of recruitment, talent development, diversity and inclusion, and succession planning strategies. The purpose of this qualitative phenomenological study was to understand lived experiences regarding career advancement decision-making strategies for senior-level African American women. The conceptual framework used was social cognitive career theory (SCCT), which addresses the â ...


Surgical Perioperative Leadership: The Association Between Leadership Style And Team Job Satisfaction, Corey Louise Jamison Jan 2019

Surgical Perioperative Leadership: The Association Between Leadership Style And Team Job Satisfaction, Corey Louise Jamison

Walden Dissertations and Doctoral Studies

Abstract

The perioperative operating room (OR) is a highly complex, fast-paced environment where countless transactions must be executed with efficiency, speed, and accuracy, and where mistakes of any kind could lead to adverse patient outcome, injury, or death. The surgeon, as leader of the procedure and the OR team, sets the overall climate of the OR and determines how willing (or unwilling) team members are to speak up about potential errors or unsafe patient conditions. This exploration of the relationship between perioperative surgeon leadership style and OR team member job satisfaction fills a gap unaddressed in the literature using items ...


The Correlation Between Employee Job Satisfaction And Leadership Style By Leadership Personnel In Massage Businesses, Veronica Henry Jan 2019

The Correlation Between Employee Job Satisfaction And Leadership Style By Leadership Personnel In Massage Businesses, Veronica Henry

Doctoral Dissertations and Projects

Job satisfaction plays a significant role in employee retention outcomes. Therefore, examining factors that contribute to employee job satisfaction is vital to formulating and implementing effective organizational protocols that increase job satisfaction, employee retention, and overall business performance. This study was designed to examine the relationship between leadership style and job satisfaction in massage-based businesses. The research question was as follows: Is there a relationship between job satisfaction and leadership style in massage businesses in Columbia, SC? This study utilized three primary leadership styles: transformational, transactional, and passive/ avoidant. The research question was answered through a quantitative correlational analysis of ...


The Changing Nature Of Work, Leadership, And Organizational Culture In Future Ready Organizations.Corporate Culture, Management, Leadership, Job Redesign, Organizational Behavior, Innovation, Change Management, Human Resources, Vuca., Saloni Dhir Jan 2019

The Changing Nature Of Work, Leadership, And Organizational Culture In Future Ready Organizations.Corporate Culture, Management, Leadership, Job Redesign, Organizational Behavior, Innovation, Change Management, Human Resources, Vuca., Saloni Dhir

CMC Senior Theses

Abstract

The relationship between individual and organizational performance is a key challenge for leaders in modern organizations, especially with the current disruption in technology and innovation. This thesis is a literature review and compilation of the relevant empirical evidence on various processes of industrial groups and organizational characteristics such as the changing nature of work, leadership, and company culture in detail. I investigate the complex challenges that millennials and organizations are facing in the current VUCA work environment as well as their potential responses to these changes. I map out the evolution of the concept of work and compare changes ...


No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker Dec 2018

No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker

Librarian Publications

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.


Examining Emergent Systems Management Strategies In Overseas Operations, Kristofer Hawbaker Dec 2018

Examining Emergent Systems Management Strategies In Overseas Operations, Kristofer Hawbaker

Doctoral Dissertations and Projects

Stadler, Mayer, and Hautz (2015) believed that most global companies did not possess the right management capabilities to make overseas movement profitable. Businesses must manage a bevy of internal and external organizational and process interdependencies to achieve success globally (Dynes, 2008), and these organizational processes have become increasingly more complex and adaptive (Anderson, 1999; McKelvey, 2001; Stacey, 1992; Wheatley, 1999). Today’s business leaders still develop reductionist solutions to solve complex problems despite this type of thinking's practical limitations (Menkes, 2011). Comstock (2016) foresaw emergent management as a necessity in the current era, which requires organizations to unify around ...


Church Planting In An African-American Context: A Guide For Independent Reformations, Ray J. Johnson Nov 2018

Church Planting In An African-American Context: A Guide For Independent Reformations, Ray J. Johnson

Doctor of Ministry Projects

The purpose of this doctoral project is to provide a set of contextual churchplanting strategies for African-American episcopal and pastoral leaders who will launch, develop and grow spiritually healthy leaders and churches. The church-planting movement of Calvary Revival Churches (hereafter CRC) is located in southeastern Virginia. The area’s independent cities mirror the boroughs of New York City. The CRC brand launched four churches with five campuses spread throughout the Hampton Roads region. To date only two CRC church campuses remain. The expansiveness of suburban sprawl and residential centers coupled with centralized commercial services have always left disconnected and disenfranchised ...


Future And Value: The Library As Strategic Partner, Antje Mays Nov 2018

Future And Value: The Library As Strategic Partner, Antje Mays

Library Presentations

Broader economic trends spawn budget pressures for education and libraries, prompting a plethora of studies on the value and relevance of libraries. Numerous reports on economic decline in libraries and studies with mixed pronouncements on the value of libraries have led to a negative self-image within the library profession. Yet libraries' leadership in connecting learners to knowledge is at the heart of producing many of the key skills sorely needed in robust societies and economies. Librarianship has many untapped opportunities for positioning itself as a prominent strategic partner. This paper outlines current research on the economic and societal context for ...


Nurturing The Talent Pipeline For An Emerging Global Workforce, Robert Hernandez, Richard D. Busby Oct 2018

Nurturing The Talent Pipeline For An Emerging Global Workforce, Robert Hernandez, Richard D. Busby

Publications & Research

Passion. IMSA’s ability to produce thinkers and problem solvers doesn’t just breed pragmatists who know what it takes to be successful – it also gives students the chance to discover their passion. The more they try and the more they experience, the more they discover what they love. The chance to pursue passion means graduates have a greater sense of vision – and a greater chance of realizing their true potential.

IMSA teaches students to be global citizens in a diverse world. IMSA embraces diverse perspectives enriching understanding and the knowledge, attitudes, and skills required to function as multicultural citizens ...


Sustaining Daily Management With Gemba Walks: A Scheduling Model, Mark Parker, Omar Hasan, Suneela Nayak, Ruth Hanselman, Stephen Tyzik, Amy Sparks Oct 2018

Sustaining Daily Management With Gemba Walks: A Scheduling Model, Mark Parker, Omar Hasan, Suneela Nayak, Ruth Hanselman, Stephen Tyzik, Amy Sparks

Operational Excellence

SUSTAINING DAILY MANAGEMENT WITH GEMBA WALKS: A SCHEDULING MODEL

At an academic tertiary care medical center, there are 110 Operational Excellence teams across 4 campuses. Every weekday, 10 GEMBA walks occur with the 11th on Wednesdays. The expanding program has made daily leadership visits to all KPIs challenging. As a result, consideration of reduced gemba walks to departments who have met specific maturity/performance criteria.

The scope of the eight-week pilot consisted of 13 pre-identified teams that have weekly workflows. The teams must have met a baseline level of performance. Performance was scored for 9 variables measuring engagement, PDSA ...


Be More: Buffering Against Gender Stereotypes By Building Self-Efficacy Beliefs, Erica Mohr Sep 2018

Be More: Buffering Against Gender Stereotypes By Building Self-Efficacy Beliefs, Erica Mohr

Master of Applied Positive Psychology (MAPP) Capstone Projects

Research shows that organizations perform better when women are represented on senior leadership teams. Yet women are not rising to the highest ranks of leadership at equivalent rates as men. Gender stereotypes negatively influence women’s self-efficacy, the internal beliefs of what they are capable of. Women hold themselves back when they respond to these low self-efficacy beliefs, by not aspiring, not applying, not asking, and not acting. This paper explores current leadership gap data and the consequences of the disparity between men and women in leadership roles. Next, the paper describes how stereotypes can create the underlying problem: limiting ...


How Might Servant Leadership Principles Impact Employee Turnover At A Solid Waste Management Firm?, Clifton Thacker Sep 2018

How Might Servant Leadership Principles Impact Employee Turnover At A Solid Waste Management Firm?, Clifton Thacker

Doctoral Dissertations and Projects

This study analyzed the impact servant leadership had on employee turnover at an SWM firm. Many authors were reviewed with literature pertaining to leadership, servant leadership, and SWM. Multiple interviews were conducted with current personnel at an SWM firm that utilizes servant leadership in order to gain a better understanding of the experiences of these employees. The results of the study indicate that servant leadership has a profoundly positive impact on employee satisfaction and, consequently, decreased turnover. The researcher developed many themes based on data analysis, which included culture, accountability, support, and commitment.


Sustainable Leadership And The Relationship To Profitability In U.S. Banking Institutions, Kendra Harvey Sep 2018

Sustainable Leadership And The Relationship To Profitability In U.S. Banking Institutions, Kendra Harvey

Doctoral Dissertations and Projects

This study examined if sustainable leadership in U.S. banking institutions had a statistical correlation to profitability between the period of 2008 and 2017. The problem addressed was the impact of sustainable leadership on the profitability of banking institutions in the U.S. was not known. The study was significant because of the increased amount of pressure within the financial sector to increase long-term stability while maintaining profitability. The research applied a quantitative correlational study to conduct the research. The study found there was no statistically significant correlation between net income or market value but did find a positive correlation ...


Work Namaste: The Importance Of Mattering At Work, And How A Leader Can Create An Environment Where Employees Feel They And Their Work Matter, Rebecca J. Lamperski Aug 2018

Work Namaste: The Importance Of Mattering At Work, And How A Leader Can Create An Environment Where Employees Feel They And Their Work Matter, Rebecca J. Lamperski

Master of Applied Positive Psychology (MAPP) Capstone Projects

The concept of mattering is an underdeveloped, yet important component of an employee’s success in the workplace, and personal well-being. Deficit-based leadership strategies employed by many organizations can break-down the ability for an employee to feel that they and their work matter, however, the focus by leaders on mattering can lead employees to feel: my leader is invested in my success, I am noticed, I am cared about, I am depended upon, I would be missed if I were not here, my leader is interested in what I say and do, I am appreciated, and I am noticed for ...


The Spiritual Business: Breathing Life Into The Body, Mind, And Spirit Of Organizations, Henry C. Richardson Aug 2018

The Spiritual Business: Breathing Life Into The Body, Mind, And Spirit Of Organizations, Henry C. Richardson

Master of Applied Positive Psychology (MAPP) Capstone Projects

Spirituality and business are generally thought to be in opposition. Spirituality is considered private, sacred, unbounded, and religious in nature. Business, on the other hand, is thought to be practical, contained, and at times cut-throat. However, spiritual practices like yoga and meditation have shown positive benefits for employees and organizations. In this paper, I will be defining “the spiritual business” and utilizing the definition of spirituality to give insight into how businesses may overlap management and leadership training with spiritual principles. Spirituality, coming from the Latin word spiritus, is defined as that which breathes life into living systems. In this ...


Leadership Development: A Study Of Elon Musk, Ryan H. Yauney Aug 2018

Leadership Development: A Study Of Elon Musk, Ryan H. Yauney

Marriott Student Review

As one of the most prolific businessmen of our time, Elon Musk is the epitome of a successful leader. Not only has Elon Musk succeeded in the entrepreneurial realm with his many profitable startups, but he has been able to guide these companies along their paths of massive growth and into the national spotlight. This article discovers which key attributes of Musk help him thrive, and how developing a company’s office culture can produce similar attributes in their own management.


Marriott Student Review Volume 2 Issue 2: A Bright Future, Marianna Richardson Aug 2018

Marriott Student Review Volume 2 Issue 2: A Bright Future, Marianna Richardson

Marriott Student Review

In business, opportunities are often determined by passion, drive, and persuasion in delivering a brilliant vision for future opportunities. In this issue of Marriott Student Review, we explore the bright future of the business world. Each article focuses on some aspect of business and the exciting possibilities that lay ahead.


An Examination Of Leadership Theories In Business And Sport Achievement Contexts, Mary Kovach Jul 2018

An Examination Of Leadership Theories In Business And Sport Achievement Contexts, Mary Kovach

The Journal of Values-Based Leadership

This manuscript examines the impact of transformational leadership in multiple contexts, specifically business and competitive sport. An overview of eight major leadership theories discussed date from the 1940s to the present date. These leadership theories include the trait theories, behavioral theories, the path-goal theory, the leader-member exchange theory, authentic leadership, servant leadership, situational leadership, and transformational leadership. Within these contexts, nine studies highlighted the value of transformational leadership. The review contains a variety of large-scale, multi-site, individual studies as well as meta-analyses on a global scale that are all related to transformational leadership. These studies demonstrate how transformational leadership transcends ...


Understanding Humor In Female Leadership, Lillian Hollar Jun 2018

Understanding Humor In Female Leadership, Lillian Hollar

Honors Projects

This research investigates the relationship between humor, gender, and leadership effectiveness. To explore the relationship between these factors, I asked individuals what they thought about the relationship between humor and their experiences with female leaders. For this research, female is defined as a person who identifies as a woman. Humor is defined as the act of making jokes to elicit a response. My research focuses on the relationship between humor and female leadership as measured by individuals’ attitudes. The results show that some people believe there is a correlation between humor and female leadership, but does not prove conclusively that ...


Picking Up The Pieces: Managing People During And After A Reorganization, Catherine B. Soehner Jun 2018

Picking Up The Pieces: Managing People During And After A Reorganization, Catherine B. Soehner

Library Philosophy and Practice (e-journal)

Libraries need to change rapidly in response to advances in technology, expectations of users, funding, and other pressures from both inside and outside the library. Often library administration/management reorganizes personnel, duties, and departments to accomplish new goals and to shift focus of library services. Both during and after a reorganization, employees respond to the changes in a wide variety of ways, ranging from acceptance and positivity to anger and resistance. Fortunately, administrators and managers have a variety of tools available to help employees deal with change and to move them toward success. There are many books and articles on ...


Inclusive Leadership And Employee Engagement: The Moderating Effect Of Psychological Diversity Climate, Jose Luis Rodriguez Jun 2018

Inclusive Leadership And Employee Engagement: The Moderating Effect Of Psychological Diversity Climate, Jose Luis Rodriguez

Electronic Theses, Projects, and Dissertations

Leadership is a well-known complex phenomenon that focuses on important organizational, social and personal processes, where leadership is dependent on a process of social influence, which occurs between the leader and follower (Bolden, 2004). Therefore, leaders need to operate with a certain understanding of leadership and the environment in order to address the increasing pressures and demands that come with being a leader. However, leadership concepts too often focus on leader behaviors apart from their effects on followers; in contrast, Inclusive Leadership (IL) highlights the importance of leadership as a social construction process between the leader and follower. The present ...


Goliath Sized Campaign: Promoting Leadership Principles To The Millennial Generation Utilizing A Guerrilla Design Campaign, Ryan Smith Jun 2018

Goliath Sized Campaign: Promoting Leadership Principles To The Millennial Generation Utilizing A Guerrilla Design Campaign, Ryan Smith

Masters Theses

We are nearing a critical juncture with the retirement of the Baby Boomer generation. The growing demand to replace this workforce with the millennial generation causes us to consider if millennials are up to the challenge. Although this next generation is tech-savvy, resourceful and innovative, many millennials have shared shortcomings including a sense of entitlement, demand for attention and praise and a poor work ethic. Lack of experience and no sense of direction, causes other generations to patiently wait to see what will come of millennials. But through strong leadership development there is hope. By instilling leadership characteristics and encouraging ...


Analyzing Leaders In The Technology Industry, Nicholas Marlas, Sophia Dykast, Emmitt Potter, Leialoha Kekahuna Jun 2018

Analyzing Leaders In The Technology Industry, Nicholas Marlas, Sophia Dykast, Emmitt Potter, Leialoha Kekahuna

Academic Excellence Showcase Proceedings

Students from BA 474 Business Leadership conducted a strategic leadership analysis of the Technology industry to determine what are some of the best leadership principles, qualities, skills, traits, etc. for senior leaders to be effective in this highly competitive and rapidly changing industry. Their leadership analysis included senior leaders from Airbnb, Microsoft, HP, and Uber.


Iranian Leadership Ideals: A Culturally-Based Leadership Approach, Azadeh Davari May 2018

Iranian Leadership Ideals: A Culturally-Based Leadership Approach, Azadeh Davari

Dissertations

In light of many current financial and ethical crises, scholars have called for looking beyond our existing Western-based approaches for innovative leadership practices. Recent research about the success and unique management practices of Indian corporations (Cappelli et al., 2010) shows a unique style based on both people and profit and one that blends capitalist profit-based structures with caring for people and community. That research has been the basis for suggestions for the existence of a distinct Indo-European leadership (IEL) style (Nahavandi, 2012a; Nahavandi & Krishnan, 2017) with philosophical roots in Iran and India and provides impetus for looking beyond Western models ...


A Model For The Role Of Information Technology Leaders In Disaster Recovery Planning And Organizational Resilience, Varun Vuppala, Rasoola Tyler May 2018

A Model For The Role Of Information Technology Leaders In Disaster Recovery Planning And Organizational Resilience, Varun Vuppala, Rasoola Tyler

Mathematics and Computer Science Capstones

Natural and man-made disasters in the past several years have resulted in millions in damages and losses. Despite this, disaster recovery is often not considered by boards as a priority. This paper will detail the current research on organizational resilience in relation to disaster recovery. It will cover the best practices for IT leaders to prepare for disasters and make their organizations more resilient. It will also show how IT leaders can work to convince their boards to invest in disaster recovery planning and how they can build organizational resilience culture in their organizations through a structured organizational culture change ...


Hearts And Minds: An Analysis Of Checks And Safeguards, Monitoring, And Performance Review Of Executive Boards And Their Executive Directors Within Select Nonprofit Corporations., John Michael Wagner May 2018

Hearts And Minds: An Analysis Of Checks And Safeguards, Monitoring, And Performance Review Of Executive Boards And Their Executive Directors Within Select Nonprofit Corporations., John Michael Wagner

UNLV Theses, Dissertations, Professional Papers, and Capstones

Horror stories of ineffective nonprofit organization management arise in the media far too often. When these stories emerge, the public demands accountability from those responsible. Ultimately, accountability rests with the fiduciaries of the organization. For nonprofit

organizations in the United States, fiduciary responsibility and accountability reside with the board of directors.

Board governance has been widely studied in the for-profit sector. Due to the critical nature of the work nonprofits perform, there has been an increasing effort to study board governance in nonprofit organizations. Employing in depth interviews, with both executive

directors and board members, checks and safeguards such as ...