Organization Development Commons^™

Building Community Power Using The Principles Of Mutual Aid, Cristina Chirvasa, Nicole Steinicke, Rivkah Haubner

Utah Conference on Community Engagement

Globally, many communities are fragmented and struggling to have their needs met. One strategy to meet local needs is to adopt a bottom-up approach, working within communities to build power. This strategy is especially effective because it allows people to make decisions around issues impacting them directly and forge critical connections with one another. Mutual aid offers a framework for establishing power by mobilizing community members to support one another based on solidarity and reciprocal relationships, which can be adapted to many different contexts. Here, we will turn the basic principles of mutual aid into an interactive roundtable in which …

Holistic Competence In Social Work: A Professional Portfolio, Hannah Zuraff

Graduate Student Portfolios, Professional Papers, and Capstone Projects

An overview of social work competencies and a portfolio relating to work in the clinical, domestic violence, family services, and humanitarian aid spaces.

Transforming Criminal Justice Leadership With A Servant-Oriented Trauma-Informed Approach, Janina Cich

Forensic Scholars Today

This paper explores the transformative potential of a criminal justice leadership model by integrating principles of servant leadership, emotional intelligence, and trauma-informed care, focusing on rebuilding community trust, improving officer well-being, and fostering equitable, empathetic public service. This transformative module emphasizes humility, accountability, and emotional awareness to address the deep-rooted effects of trauma on both criminal justice personnel and the communities they serve. Through proactive strategies, such as open communication, cultural competence training, and mental health support, future leaders can cultivate resilient, community-focused agencies prioritizing healing, justice, and human dignity.

The Digital Incorporated Worker Narrative: A Mixed Methods Study Of Digital Capital, Work Selection, And Outcomes In The Fourth Industrial Revolution, Tracie King

Dissertations

Digital technology permeates society and industry, making digital-ready workers necessary for firms of all sizes as a firm seeks competitiveness in the market (Bergson-Shilcock et al., 2023; de Ruyter et al., 2018; Gorski et al., 2022; Karaboğa, 2023; Kim et al., 2017; Qureshi Zia, 2019). Firms seeking digital-ready workers face a complex digital divide that creates a worker shortage (Bergson-Shilcock et al., 2023; Karaboğa, 2023; Qureshi Zia, 2019). This study aims to describe workers' work selection, work experience, and outcomes in a complex digital society.

Most digital divide research focuses on the individuals excluded from owning, accessing, and having skills …

The Role Of Medical-Legal Partnerships On Social Determinants Of Health For Vulnerable Populations In The Inland Empire, Sabrina C. Kinnally

Electronic Theses, Projects, and Dissertations

San Bernardino and Riverside counties face significant challenges in addressing the Social Determinants of Health (SDOH) for vulnerable populations, including housing instability, healthcare access, and food insecurity. This project examined the role of Medical-Legal Partnerships (MLPs) in providing services to vulnerable populations. Through a systematic review, the study explored the current state of MLPs and their effectiveness in addressing SDOH to reduce health disparities. The other purpose is to assist Agape Legal Service, Inc. (AGAPE), a non-profit organization, in completing their strategic plan, which aims to address the legal needs of vulnerable populations within the Inland Empire. The systematic review …

Better Together – Maximising Group Creativity Through Co-Design, Sophie Tversky

Creativity and Change Leadership Graduate Student Master's Projects

The complexity and systems-level nature of organisational and societal challenges have called for engaging team creativity, benefiting from differing perspectives and experiences to drive impactful solutions. Surveying the co-design and group creativity literature, it is suggested that creative potential of a group is only realised when several polarities are leveraged by facilitators and orchestrators of the process. This concept was validated and extended through conducting a thematic analysis of a series of exploratory interviews, resulting in the identification of interdependent themes comprising stacks of polarities and a key problem to solve. The themes identified were: Determining Whether Co-Design is Appropriate, …

Redefining Children’S Experience In Social Services Offices, Julia K. Bryant

Human Development and Family Sciences Undergraduate Honors Theses

The effects of childhood trauma are far-reaching and diverse, influencing physical, emotional, and mental health across a child’s entire lifetime. Research indicates that children who experience adverse childhood experiences (ACEs) such as abuse or neglect are at an increased risk for various consequences and that the environments they encounter post-trauma play a significant role in shaping their experiences. Social services offices, where many traumatized children are taken for interviews or assessments after being removed from their homes, can often become places of additional distress. This project seeks to address this issue by proposing redesigns for social services offices to create …

Coming Back To Life: Inner Work, Intentional Containers And Feminine Leadership For Social Change — A Phenomenological Case Study Of A Social Change-Oriented Organization And The Self, Maria Trias Arraut

Dissertations

This qualitative study explores the phenomenon of inner work within social change organizations through an in-depth case study of a nonprofit organization dedicated to women’s empowerment and transformation. Using a phenomenological approach and ethnographic methods, the research combines intensive 7-month fieldwork in 2016 with reflective analysis years later, shaped by my own evolving relationship with inner work practices, providing a unique perspective on how inner work lived experience shapes individuals, organizational culture, and social change efforts.

The findings reveal that the social change organization (SCO) operated through three distinct yet interconnected levels of inner work practice: tending to the personal …

The State Of Latino-Serving Community-Based Organizations In Massachusetts, Fabián Torres-Ardila, Phillip Granberry, Rachel Paz, Luna Páez Abaunsa, Valentina Valderrama Pérez

Gastón Institute Publications

Massachusetts has a diverse Latino population with large numbers of Puerto Ricans, Dominicans, Salvadorans, Guatemalans, and Mexicans. Nearly a third (32%) of the Latino population is foreign-born. Of this foreign-born population, 61% are not U.S. citizens. Nearly 210,000 Latino children are enrolled in K-12 schools. Of the Latino population over age five who speak Spanish in the home, 33% have limited English proficiency. Among the adult population, 28% have less than a high school education, and 60% are in the labor force.3 The varied needs of this population require a strong ecosystem of local organizations that provide services to support …

A Theoretical Model Of Participatory Team Science Training, Angela E. Jordan

Graduate Theses and Dissertations (2019 - present)

BACKGROUND: Teams have long been used to address major scientific and societal problems, and interdisciplinary teams are understood to be the best approach to complex systems-based problems like climate change. Engaged research collaborations incorporating community members as equal partners in research projects are recognized as both a means of advancing equity and justice in research, and also of improving the success of research translation by developing solutions with community use-value. The science of team science (TS) and community-engaged research (CEnR) have emerged as scholarly disciplines, with attempts to define competencies, skills, functioning, and success. A growing body of literature in …

Bridging The Digital Skills Gap: Positive Leadership In The Aerospace Industry 4.0, James Richard Robinson Ii

Electronic Theses and Dissertations

This qualitative study explores how employees and leaders in a major aerospace manufacturing organization experience digital transformation in the context of Industry 4.0. As emerging technologies reshape manufacturing processes, organizations face a growing digital skills gap, particularly across a multigenerational workforce. This research focuses on how generational differences influence digital adaptation and how leadership approaches either support or hinder that process. Guided by the diffusion of innovations theory, the study involved semistructured interviews with 15 participants from four generational cohorts, representing IT, engineering, manufacturing, and operations roles. Findings reveal that trust, leadership style, and tailored training significantly shape how individuals …

Felt Obligation, Knowledge Sharing And Innovation Performance: The Role Of Team Performance Goal Orientation, Zenan Wen

Dissertations and Theses Collection (Open Access)

In today’s dynamic work environment, individual innovation is vital for organizational success. While knowledge sharing is a recognized driver of innovation, less is known about the internal motivational forces that compel employees to share knowledge. Drawing on the role identity theory, this research examines how felt obligation—a normative motivation, whereby individuals, based on their perceived role identities, believe they should care about organizational goals and contribute to them—encourages knowledge sharing and subsequently enhances innovation performance. Furthermore, I theorize that this relationship is strengthened in teams with higher performance goal orientation (TPGO), where norms and expectations regarding performance excellence amplify the …

It Starts With Trust: How Mid-Level Student Affairs Supervisor Trust Behaviors Impact Entry-Level Staff Leave Intention, Latonya Monique Robinson

Electronic Theses and Dissertations

This dissertation examines the impact of how higher education student affairs mid-level managers (supervisors) develop and maintain trust with directly supervised entry-level staff (employees). Intervention in complex student development-oriented activities, student crises, and political protests has increased since the 1930s at higher education institutions throughout the United States. Entry-level or frontline student affairs staff manage these challenges most frequently. Yet these professionals often leave their positions within 3 years. Studies have highlighted inconsistent supervision as one of three reasons entry-level staff vacated their roles. Although many researchers have investigated why these staff members exited the field, less knowledge exists about …

A Qualitative Study Exploring Senior Leaders’ Experiences And Perceptions In Addressing Workplace Sexual Harassment In The U.S. Federal Government: A Systems Perspective, Karen Jane Dean

Electronic Theses and Dissertations

Sexual harassment (SH) is a prevalent, costly, and often unreported problem in the U.S. Federal Government. Despite decades of research from multiple perspectives and recommendations to address SH, the problem persists and remains complex. While some researchers and U.S. Government agencies have called upon leaders to commit to eliminating workplace SH, others have suggested using an integrated conflict management system (ICMS) to manage the complexity, nuances, and conflicts. Even though there is a call for leadership to address SH, there is limited documentation in the literature about leaders’ experiences and perceptions in addressing the problem. Therefore, this qualitative study was …

The Relationship Between Military Training Content, Willingness To Learn And Execute Defence And Security Jobs, Azman Ismail, Mazzlida Mat Deli, Noor Azmi Mohd Zainol, Nik Anis Sazwani Nik Abdullah, Ilhaamie Abdul Ghani Azmi

The South East Asian Journal of Management

Research Aims: The study evaluates the mediating role of trainees’ willingness to learn in the relationship between military training content and trainees’ willingness to execute defence and security jobs.

Design/Methodology/Approach: A survey method was conducted using a cross-sectional research design to gather 343 self-report questionnaires from Malaysian army personnel. A purposive sampling technique was utilised while the SmartPLS was employed to assess the measurement model and test the structural equation model.

Research Findings: The findings of a structural equation modelling test confirmed that the trainees’ willingness to learn is an important mediating variable between military training content and trainees’ willingness …

Honors Students’ Perceptions Of The Strength And Growth Areas Of Liberty’S Honors Program: An Ethnography, Nyah V. Gray

Senior Honors Theses

In her pursuit of both exploring and documenting Liberty University’s Honors culture, the author takes an ethnographic research approach; surveying existing literature on the history and development of Liberty’s Honors Program, expounding upon the concept of honors culture, surveying the effects of the new Honors College track’s implementation, and identifying honors students’ perceptions of the strengths and growth areas of the Honors Program. This study includes a literature review, the collection of 12 formal interviews, and use of the participant observation research method to analyze Liberty honors students’ perceptions of the program; ultimately ascertaining what they believe to be the …

Carbon Accountability Scores: A Process-Oriented Approach For Carbon Offsetting Using Ai Agents, Joshit Mohanty, Vaishali Vaishali

Graduate Student Government Association Research Conference

Conventional carbon offset programs rely on quantified emissions to determine balancing requirements. While this approach offers a standardized means of measuring carbon output, it often provides industries with a loophole—allowing them to offset their emissions by purchasing equivalent credits for activities such as tree planting rather than tackling inefficiencies at the source. This research proposes a process-based framework called Carbon Accountability Scores (CA scores) to offer a proactive strategy for assessing and reducing carbon footprints. Instead of focusing on the mere balancing of emitted and sequestered carbon, CA scores integrate an organization’s operational processes into the calculation, thereby offering the …

Emotional Intelligence And Effective Leadership In Times Of Global Crisis: A Mixed-Methods Study Of Managers At Multilateral Development Institutions During The Covid-19 Pandemic, Bukola Ogunyemi

Dissertations

Purpose: The purpose of this mixed-methods study was to identify and describe the perceptions of managers at multilateral development institutions regarding the impact of emotional intelligence methods in their approaches to leading during the COVID-19 pandemic. A secondary purpose was to examine how the experiences of leading during the COVID-19 crisis influenced managers' understanding, development, and application of emotional intelligence skills as part of their leadership practices.

Methodology: This study employed a convergent parallel mixed-methods design to examine the role of emotional intelligence in crisis leadership at multilateral development institutions during the COVID-19 pandemic. Using Goleman's emotional intelligence framework as …

Does Ai Help Or Harm? Why And How Ai Use Influences Workplace Outcomes And Employee Well-Being, Haille Trimboli, Reka Lassu

Education Division Scholarship

Although the recent surge in excitement surrounding artificial intelligence (AI) might suggest it is a new development, AI has been applied in organizations for over forty years (Fanti et al., 2022; Markelius et al., 2024). Indeed, the term "artificial intelligence" itself emerged in the 1950s during a research project at Dartmouth College, where it was used to describe "machines able to simulate human intelligence" (Haenlein & Kaplan, 2019, p. 3). Most recently, in 2022, the landscape of AI use for laypeople greatly changed when OpenAI introduced ChatGPT, a generative AI tool, to the public; ChatGPT is an advanced AI language …

How Do School-Level Dynamics Impact Mainstreaming Practices In American Schools?, Natalie M. Watson

Department of Sociology: Dissertations, Theses, and Student Research

How do school-level dynamics impact the everyday experiences of students with disabilities, compared to their abled peers? Extant research has mostly focused on the experiences of individual students with disabilities, and their teachers. We know far less about how school-level dynamics shape students’ experiences. Historically, American schools formally separated students with and without disabilities, though the specific mode varied over time -- ranging from explicit institutionalization to segregation in special education programs. At least since the passage of the Americans with Disabilities Act in 1990, efforts to educate students with disabilities alongside their abled peers in mainstreamed settings have increased …