Tourism and Travel Commons^™

Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.

The Problems Of Deficient Data When Planning For Religious Tourism: An Irish Case Study, Vreny Enongene, Kevin Griffin

Conference papers

This study stresses the importance of the availability of data and relevant statistics in the advancement of tourism knowledge and the enhancement of visitor experiences (pre-and post-experiences) for those particularly interested in visiting sacred sites, as well as its study. With sacred sites in the Island of Ireland as sites under study. The dearth in data and relevant statistics on religious tourism sites and their facilities, visitor numbers and their activities, management issues, and visitor experiences, at sacred sites in the Ireland of Ireland, although widely acclaimed as a country of saints and scholars, prompted the present investigation.

In arriving …

The Camino De Santiago De Compostela (Spain) And The Via Francigena (Italy): A Comparison Between Two Important Historic Pilgrimage Routes In Europe, Guido Lucarno

International Journal of Religious Tourism and Pilgrimage

The Italian section of the Via Francigena, a Medieval pilgrimage route to Rome, has not yet been commercialised to its full potential when compared to the Camino de Santiago in Spain. There are many reasons for this under development. First, there is an absence of a specialised organisation focused on utilising the resources available; a difficulty that could be overcome by the forming a tourism body with the specific charter for developing these resources and attracting tourism. Second, the weight of the cultural heritage of Rome in the contest for religious tourism takes away from the valorisation of other pilgrimage …

Ignatius Of Loyola’S Traces In Manresa. A New Incentive For Religious Tourism?, Joan Carles Llurdés, Francesc Romagosa

International Journal of Religious Tourism and Pilgrimage

The city of Manresa, located in the heart of Catalonia, has spent years trying to make profitable its cultural and urban heritage as a strategy for a better tourism positioning among other mid-sized cities that are competing for attracting tourists in an increasingly competitive global context. However, for various reasons the city has not been able to earn a place in Catalonia’s tourism scene, and it still remains in a preliminary tourism development stage. In this sense, the latest initiative taken by the city council has to do with its religious heritage, through the project ‘Manresa 2022’, which consists of …

Streets Of Orthodoxy: Developing Religious Tourism In The Mount Paiko Area, Central Macedonia, Greece, Fotis E. Kilipiris, Athanasios Dermetzopoulos

International Journal of Religious Tourism and Pilgrimage

Religion and faith have always been strong motivations affecting society's evolution and people's actions. Additionally, religion and pilgrimage in contemporary societies have, among others, considerable economic implications. Religious tourism, an emerging form of tourism activity for many destinations, plays an important role for local economies. Rural economies can rely upon religious tourism as a supplementary source of income in many environments, to supplement agricultural income.

This paper, addresses issues regarding religious tourism development in a mountainous area in Greece, rich in religious as well as cultural and natural tourist attractions. The paper also highlights the role of the church as …

The Role Of Religious Tourism In Creating Destination Image: The Case Of Konya Museum, Murat Kocyi̇gi̇t

International Journal of Religious Tourism and Pilgrimage

The image of a destination comprises perceptions acquired by individuals, oriented to the specifications of a destination. Touristic destinations are, in order to be able to attract more tourists in the competition environment, in charge of developing marketing efforts, making the best of positioning their products and services together with their economic, cultural and social dimensions in the intelligence of tourists. In this direction, the aim of this study is to determine the destination image perceived by tourists who travel with the purpose of religious tourism when they visit to Konya Museum (Mawlana Jalaladdin Rumi). The data for the study …

The Destination Marketing Development Of Religious Tourism In Uzbekistan, Bakhtiyor Navruz-Zoda, Zebiniso Navruz-Zoda

International Journal of Religious Tourism and Pilgrimage

Uzbekistan has great potential to develop pilgrimage tourism based on the spiritual culture of the Islamic religion. Destination marketing development of religious tourism, based on Sufism is an innovative direction for the organisation of pilgrimage tourism. In this paper, the dual nature of this kind of religious tourism is revealed to comprise: first a pilgrimage nature, that consists of the Sufi pilgrimage to Sufi shrines to perform ritual and; secondly a religious-cognitive nature, whereby, a major segment of travellers can be Muslim, non-Sufis and scientists, researchers, teachers, tutors and other categories of tourists who are interested in the learning of …

Management Practices For The Development Of Religious Tourism Sacred Sites: Managing Expectations Through Sacred And Secular Aims In Site Development; Report, Store And Access, Peter Wiltshier, Maureen Griffiths

International Journal of Religious Tourism and Pilgrimage

Through a distillation of practices reflective of the extant literature and socio-economic approaches to inclusive development of sites of religious experiences and worship, we posit that there are seven core conceptual approaches to support evolving site management needs. Therefore, developing sites of special significance necessarily requires the dissemination and sharing of both intellectual and practical contributions to meet those needs in a planned and stakeholder-driven approach. Traditional approaches to development emerged half a century ago with a focus on core competencies and the agreed understanding that open and fair competition would raise quality and assure reasonable profit margins. Creating awareness …

Vol. 4(Vii) - Cover And Table Of Contents

International Journal of Religious Tourism and Pilgrimage

No abstract provided.

Applying The Holistic Conceptual Conservation Framework For Sustainable Tourism, George Alexakis, Larry Rice

Journal of Tourism Insights

The tourism and hospitality industry has not always followed sound environmental stewardship. Increased awareness among tourists worldwide has prompted sustainabilit­y discourse encouraging long-term systemic approaches to planning and development. The research article proposes a holistic conceptual conservation framework that shows how a united tourism and hospitality industry can curtail the processes of environmental destruction and collectively offer authentic touristic experiences. Visitors can fully experience tourist destinations through integrated ecotourism, ethnotourism, and other related tangential offerings alongside those of larger tourism and hospitality providers. The conservation framework hypothetically strengthens the customer loyalty of tourists towards all industry operators and related practitioners, …

Exploring Motivational Factors For Dude Ranch Vacations, Aj Templeton, Ji-Eun Lee

Journal of Tourism Insights

Dude-ranch vacations have been popular for a segment of travelers. Research in purchase motivation spans various sectors of the hospitality industry; however issues surrounding the dude-ranch industry remain unexplored. The objectives of the study were: (1) to examine the impact of push and pull factors of motivations on customer purchase intention in dude-ranch vacations, (2) to survey the sources of information behind purchase decision for dude ranch vacations. Factor analysis and regression analysis were used for data analysis. The results of the study indicated that pull factors significantly influenced purchase intention of dude ranch vacations more strongly than push factors. …

You Look Like You’Ve Seen A Ghost: A Preliminary Exploration In Price And Customer Satisfaction Differences At Haunted Hotel Properties, Kimberly Mathe-Soulek, Grant C. Aguirre, Ioana Dallinger

Journal of Tourism Insights

With the increasing popularity of paranormal ghost hunting shows in mainstream television and popular culture, research in haunted lodging establishments is warranted. The purpose of this study is to explore differences in price and customer satisfaction between haunted vs. non-haunted properties; while also considering inn vs. hotels and chain vs. independent properties. Using TripAdvisor customer satisfaction scores and average daily rates, results of this study are opposite of what is hypothesized such that overall, haunted properties have lower customer satisfaction; while haunted, chain properties have higher prices. An exploration of interactions among variables is explored and practical implications are discussed. …

Mulberry Garden : Seasonal Dinner Menu, Mulberry Garden

Menus of the 21st Century

Mulberry Lane, Donnybrook, Dublin 4.

Towards A Model Of Electronic Word-Of-Mouth And Its Impact On The Hotel Industry, Edwin N. Torres, Dipendra Singh

Faculty Scholarship and Creative Works

Scholars and practitioners recognize that spreading word-of-mouth can play an important role in the formation of a hotel’s image. However, the relationships among various measures of online customer engagement are relatively unknown. The present study analyzes the relationships and quantifies the impacts of various measures of online engagement including the number of online reviews, overall rating, and relative ranking. The researchers used path analysis on a sample of 178 hotels to study the relationships among relevant variables and build a model to explain the impact of such measures (Figure 2). The results reveal there is a positive direct effect of …

フィラデルフィア市, Elvis Lau

Student Publications

I wrote this mini-guidebook of my hometown of Philadelphia. Otherwise known as the city of brotherly love. I wrote this for anyone in Japan who are thinking about traveling to Philadelphia to sight-see. I listed information about a certain food that Philadelphia is famous for (Cheese Steaks), and recommended a place were they can find and try them out. I also talked about two other locations that usually come to mind when you think about Philadelphia: Love Park, and the Liberty bell. I discussed some of the history of these two locations, and why they are famous.

The Construction Of Touristic Modernity In Xizhou, Katherine E. Benton

Student Publications

Tim Oakes’ (1998) concept of touristic modernity accurately describes how the Chinese national discourse surrounding tourism, as both a tool for economic growth and nation-building, has shaped what the local reality has become for many towns and villages in the peripheral regions of China, especially those with large populations of ethnic minorities. Specifically in the Dali Bai Autonomous Region, foreign tourism followed by nostalgia-fueled domestic tourism has transformed Dali into a commercialized tourist destination, which has begun to spill out to other towns around the lake such as Xizhou. Touristic modernity is not, however, a singular homogenous force that culturally …

Park County, Wy Visitor Profile: 2016 To 2005 Comparison, Norma P. Nickerson

Institute for Tourism and Recreation Research Publications

This report provides an analysis and comparison of visitors to Park County, Wyoming in 2016 compared to 2005. The survey instruments and methodology were nearly identical in the two data collection years for comparative purposes. While many visitor characteristics and demographics did not appear to change in the 11 year time span, some differences were noted.

The State Of The Region: Hampton Roads 2016, James V. Koch, Vinod Agarwal, Christopher B. Colburn, Vicky Curtis, Steve Daniel, Larry "Chip" Filer, Timothy Komarek, Feng Lian, Sharon Lomax, Wolfgang Mairinger, Alice Mcadory, Robert Mcnab, Janet Molinaro, Lisa Suhay

Economics Faculty Books

This is Old Dominion University's 17th annual State of the Region report. While it represents the work of many people connected in various ways to the university, the report does not constitute an official viewpoint of Old Dominion or it's president, John R. Broderick. The report maintains the goal of stimulating thought and discussion that ultimately will make Hampton Roads an even better place to live. We are proud of our region's many successes, but realize that it is possible to improve our performance. In order to do so, we must have accurate information about "where we are" and a …

From Cuba With Love, Jenny Chen

Colby Magazine

It’s the city that Carey Powers ’14 fell in love with when she was just 9 years old, when she was visiting the city with her family while her dad studied the Cuban medical system. Thirteen years later Powers is back, working with Cuba Educational Travel at one of the most exciting moments in Cuban history.

Xuanzang And Bodhidharma: Pilgrimage And Peace-Building In Buddhist China And India, Ian S. Mcintosh

International Journal of Religious Tourism and Pilgrimage

In the study of pilgrimage and peace-building, case studies deemed to be influential in initiating positive change in the world are in the spotlight. A novel example in which people with different ethnicities, cultures and walks of life have come together with a common purpose is associated with the spread of Buddhism from India to China beginning in the early centuries of the Common Era. Unlike other instances of the expansion of a world religion beyond its homeland, the spread of Buddhism along the maritime and overland ‘silk roads’ was not linked to domination or conquest. Rather, it was linked …