Technology and Innovation Commons^™

Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter

Business Analytics and Information Systems

This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …

Digital Device Lending In Libraries, Jonathan M. Smith

Library Faculty Publications & Presentations

California State University, San Bernardino launched its’ first ever library laptop lending program in the fall of 2012. During research into policy creation and technical implementation questions of a more general nature emerged. Is the need for library provided laptops declining? Are library provided tablet computers such as iPads replacing laptops? Are libraries providing devices to access eBooks? This session will present two case studies at CSU, San Bernardino, and the preliminary results of a survey into digital device lending by libraries. The first case study reports on the newly launched laptop lending program. The second case study reports on …

Step By Step: The Benefits Of Stage-Based R&D Licensing Contracts, Pascale Crama, Bert De Reyck, Zeger Degraeve

Research Collection Lee Kong Chian School Of Business

We examine how a licensor can optimally design licensing contracts for multi-phase R&D projects when he does not know the licensee’s project valuation, leading to adverse selection, and cannot enforce the licensee’s effort level, resulting in moral hazard. We focus on the effect of the phased nature typical of such projects, and compare single-phase and multi-phase contracts. We determine the optimal values for the upfront payment, milestone payments and royalties, and the optimal timing for outlicensing. Including multiple milestones and accompanying payments can be an effective way of discriminating between licensees holding different valuations, without having to manipulate the royalty …

Q&A Platforms Evaluated Using Butler University Q&A Intelligence Index, Trent Ritzenthaler, Richard Fetter, Ginger Lippert

Scholarship and Professional Work - Business

A new study using the Butler University Q&A Intelligence Index measures how various mobile Q&A platforms deliver quality, accurate answers in a timely manner to a broad variety of questions. Based on the results of our analysis, ChaCha led all Q&A platforms on mobile devices.

Results of the study are based upon review of a large set of responses from each of the major Q&A platforms, coupled with a comparison of disparate Q&A platforms that serve answers in different ways. Our methodology included the creation of a new metric, termed the Butler University Q&A Intelligence Index, which measures the likelihood …

The Wisdom Of Tupperware: On Field Building And Finding The Right Container, Geraldine Cahill, Satsuko Vanantwerp

Social Space

Drawing from the ongoing research in lab practices at Social Innovation Generation (SiG) National, Geraldine Cahill and Satsuko VanAntwerp acquaint us with the concept, role and structure of social innovation labs and field building work.

Byod: Moving Toward A More Mobile And Productive Workforce, D. Lance Revenaugh, Ph.D., Michael E. Schweigert

Business & Information Technology

In recent years there has been a personal and organizational trend toward mobility and the use of mobile technologies such as laptops, mobile phones and tablets. With this proliferation of devices, the desire to combine as many functions as possible into one device has also arisen. This concept is commonly called convergence. Generally, device convergence has been segmented between devices for work and devices for home use. Recently, however, the concept of Bring Your Own Device (BYOD) has emerged as organizations attempt to bridge the work/home divide in hopes of increasing employee productivity and reducing corporate technology costs. This paper …

Affixing The Service Mark: Reconsidering The Rise Of An Oxymoron, Peter J. Karol

Law Faculty Scholarship

This article explores the deep and to date unacknowledged contradictions underlying service marks (trademarks used in connection with services rather than goods). Namely, the Lanham Act statutorily mandates treating trademarks the “same” as service marks; yet it simultaneously loosens requirements for proving service mark “use” by allowing mere advertising to substantiate service mark rights. This shortcut is not permitted with trademarks as such. As a result of this imbalance, sophisticated trademark practitioners may now quickly secure vast service mark rights for clients in ways not available for trademarks.

To better understand current service mark practice, and the above contradictions, the …

Social Innovation Labs: A Tool For Social Integration, Pradeep Ghosh

Social Space

The Organisation for Awareness of Integrated Social Security (OAS iS) has designed a different approach to innovation in India by creating social innovation labs to work across the social sector. Pradeep Ghosh describes the approach and the work of OAS iS, and shows how social innovation labs can play an increasingly important role in creating solutions for the Indian society.

Annual Report 2013, Eastern Illinois University

Lumpkin College Annual Reports

This 2013 Annual Report records the achievements, outreach activities, and student honors work of the Eastern Illinois University's Lumpkin College of Business and Applied Sciences. It also includes reports from the School of Business, the School of Family and Consumer Science, the School of Technology, and the department of Military Science.

Safe Harbor For The Innocent Infringer In The Digital Age, Tonya M. Evans

Law Faculty Scholarship

The primary goal of this Article is three-fold: (1) to explore the role of the innocent infringer archetype historically and in the digital age; (2) to highlight the tension between customary and generally accepted online uses and copyright law that compromise efficient use of technology and progress of the digital technologies, the Internet, and society at large; and (3) to offer a legislative fix in the form of safe harbor for direct innocent infringers. Such an exemption seems not only more efficient but also more just in the online environment where unwitting infringement for the average copyright consumer is far …

From Fragmentation And Silos To Tri-Sector Collaboration: Social Innovation In Hong Kong, Ada Wong

Social Space

Social innovation is gathering momentum in Hong Kong. It is connecting silos and developing partnerships for change. Ada Wong describes how five social innovators are approaching social change to bring about cohesion amidst a fragmented political landscape.

The Impact Of Influence Tactics In Information System Development Projects: A Control-Loss Perspective, Ravi Narayanaswamy, Varun Grover, Raymond M. Henry

Business Faculty Publications

Information systems development (ISD) projects are prone to high levels of failure. One of the major reasons attributed to these failures is the inability to harmonize values held by a diverse set of participants in an environment that is characterized by uncertainty due to changing requirements. In this paper, we focus on a relational approach to achieve congruence between a project manager and a team member with respect to influence tactics. Constructs of perceptual congruence and communication congruence that reflect a level of agreement and degree of shared understanding between the project manager and team members are described. A congruence …

Performance Modeling Of Distributed Collaboration Services With Independent Inputs/Outputs, Toqeer A. Israr, Gregor V. Bochmann

Faculty Research & Creative Activity

This paper deals with modeling and performance analysis of dis-tributed applications, service compositions and workflow systems. From the functional perspective, the distributed application is modeled as an activity in-volving several roles, where behavior is defined in terms of compositions from several sub-activities using the standard sequencing operators found in UML Activity Diagrams. Each activity is characterized by a certain number of input and output events, and the performance of the activity is defined by the mini-mum delays that apply for a given output event in respect to each input event. We use a partial order to model these events, whose …

Understanding Customer Actions During Self-Service Technology Failures In Multichannel Service Environments, Jennifer Lawlor, Petranka Kelly, Michael Mulvey

Conference papers

No abstract provided.

Methodological Craft: Comparing The Hunches And Assumptions Behind Social Change, Sarah Schulman

Social Space

Social innovation labs are emergent spaces for naming social challenges, testing hypotheses, developing and spreading interventions. Despite the common denominator of experimentation, they vary in methodology. Dr Sarah Schulman makes explicit her observation of the hunches and assumptions embedded in the current social change methodologies.

The Impact Of Slack Resources On High-Tech Ipos, Fariss-Terry Mousa, Richard Reed

Business Faculty Publications

Research on organization slack has focused mainly on its effect in large publicly traded firms, but little work exists on the value of slack resources for other firms. Therefore, here, we address the question: Do slack resources matter in the case of initial public offerings (IPOs)? We argue that firms that possess financial, innovational, and managerial slack resources are sending a positive signal to potential investors regarding the quality of the IPO. Using a sample of high-tech IPOs, we find support for that contention.

Selecting An “Email” System, Thomas Lynema

Academic Leadership Academy

This poster displays the steps involved in choosing an email system for an organization.

Developing The External Engagement Process In Higher Education Through Effective Change And Technology, Irene Sheridan, Colm Barry-Murphy, Heather Madden

Irish Business Journal

Engagement with external organisations and enterprises is increasingly part of the higher education mission and the contribution of universities to local and regional economic and social development remains an important, but difficult to evidence, metric for Higher Education Institutions (HEI). This paper explores the implementation of a Customer Relationship Management (CRM) system to support external engagement and to build business intelligence in one higher education institution in Ireland. Building on the findings of the Roadmap for Employment-Academic Partnership (REAP) project, through a structured process towards a professional case management approach to interactions this project focuses on the introduction of a …

Commercialization Of Innovations: An Overarching Framework And Research Agenda, Avimanyu Datta, Richard Reed, Len Jessup

Business Faculty Publications

Purpose – The commercialization of innovation, which is key to entrepreneurial success, is a combination of several entrepreneurial activities. Building on research from fields of management, strategy, entrepreneurship, economics, and marketing, the paper summarized the extant literature to develop a framework of commercialization and an agenda for future research. The paper aims to discuss these issues. Design/methodology/approach – Extensive review of literature, which was comprised of 194 articles across 62 journals in the fields of management, strategy, entrepreneurship, economics, and marketing. Findings – The literature was categorized into six broad themes of entrepreneurial activities: sources of innovations, types of innovation, …

Online Course Evaluations Response Rates, Faruk Guder, Mary Malliaris

Information Systems and Operations Management: Faculty Publications & Other Works

This paper studies the reasons for low response rates in online evaluations. Survey data are collected from the students to understand factors that might affect student participation in the course evaluation process. When course evaluations were opened to the student body, an email announcement was sent to all students, and a reminder email was sent a week later. Our study showed that participation rates increased not only when emails were sent, but also when faculty used in-class time to emphasize the importance of completing the evaluations.