Strategic Management Policy Commons^™

Evaluating And Implementing Web Scale Discovery Services: Part One, Jason Vaughan, Tamera Hanken

Library Faculty Presentations

Preface: Before Web Scale Discovery

• A very brief overview

Part 1: What is Web Scale Discovery

• Content
• Technology

Part 2: Why is Web Scale Discovery important?

• What’s the need?
• How is it different from earlier attempts at broad discovery?

Part 3: A Framework for Evaluating Web Scale Discovery Services

• What we did at UNLV
• Other options

Strategic Planning For A Multi-Organization Nonprofit Entity: A Case Study Of The Connecticut Boys & Girls Clubs’ 2007-2008 Strategic Planning Process, Jill Terrell-Ouazzani

Capstone Collection

The purpose of this case study analysis is to explore the development of Connecticut Boys & Girls Clubs’ Three Year Strategic Plan in order to discover the strengths as well as the areas to improve for future statewide strategic planning initiatives. Through a series of interviews, an online survey and thorough document reviews, I examined the process CT Boys & Girls Clubs used in 2007-2008 to develop a statewide, multi-organization strategic plan. To provide context, I also conducted a thorough literature review focused on strategy, strategic planning and collaboration management. The findings and analysis reveal that the Strategic Planning Taskforce …

Meta-Analysis Of The Impact Of Positive Psychological Capital On Employee Attitudes, Behaviors, And Performance, James B. Avey, Rebecca J. Reichard, Fred Luthans, Ketan H. Mhatre

Department of Management: Faculty Publications

The positive core construct of psychological capital (or simply PsyCap), consisting of the psychological resources of hope, efficacy, resilience, and optimism, has recently been demonstrated to be open to human resource development (HRD) and performance management. The research stream on PsyCap has now grown to the point that a quantitative summary analysis of its impact on employee attitudes, behaviors, and especially performance is needed. The present meta-analysis included 51 independent samples (representing a total of N = 12,567 employees) that met the inclusion criteria. The results indicated the expected significant positive relationships between PsyCap and desirable employee attitudes (job satisfaction, …

Hospitality Loyalty Program Effectiveness Evaluation Rubric, Nazia Charania

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper examines the various loyalty program strategies and design elements utilized within the hospitality industry and evaluates the implications of the various strategies on establishing and fostering loyalty among consumers within a hyper competitive industry. In order to maintain competitive parity, many programs have constantly lowered reward thresholds and increased program offerings, making such programs very costly and with little direct evaluation in their ability to stimulate true loyalty. In a society bombarded by loyalty programs in almost all industries, consumers are becoming very savvy in comparing their personal rewards to the effort and inconveniences incurred by enrolling. The …

Psychological Capital And Employee Performance: A Latent Growth Modeling Approach, Suzanne J. Peterson, Fred Luthans, Bruce J. Avolio, Fred Walumbwa, Zhen Zhang

Department of Management: Faculty Publications

The positive core construct of psychological capital (consisting of efficacy, hope, optimism, and resilience) has been conceptually and empirically demonstrated to be related to employee performance. However, much of this work has relied on cross-sectional designs to examine these relationships. This study utilizes longitudinal data from a large financial service organization (N = 179 financial advisory-type employees) to examine withinindividual change in psychological capital over time and if this change relates to their change in performance. Latent growth modeling analyses revealed statistically significant within-individual change in psychological capital over time, and that this change in psychological capital was related to …

The Modern Brand: A Guide To The Intigration Of Csr Practices Into Hotel Branding, Matthew Warren

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

There are certain components of the hospitality industry that make it unique in comparison to other industries. One of those components is the perishability that is associated with the hotel product. When it comes to hotel rooms, if a room is left empty then there is instantly lost profit for that property with no way of recovering it. In order to make maximum profit all rooms must be filled each night, this makes the task of attracting customers of the upmost importance within the industry. One of the primary ways in which hospitality companies have strived to attract customers …

"Now My Eyes Have Seen You": A Comparative Study Of Secret Sunshine And The Book Of Job, Teng-Kuan Ng

Research Collection College of Integrative Studies

This essay engages in a comparative study of Lee Chang-Dong's Secret Sunshine (2007) in light of the biblical book of Job, focusing on issues of grief, recovery, and theodicy. Drawing from perspectives in philosophical, mystical, and pastoral theology, three allegorical interpretations of the film's title are suggested. The eponymous “secret sunshine” adumbrates, first, the female protagonist Shin-Ae's hidden journey toward her true self, a self in which the theological virtues of faith and love are mystically internalized. Second, it intimates the quiet, unobtrusive presence of an emphatic Immanuel in the figure of Jong-Chan, the film's male protagonist. Finally, through a …

Hotel Front Office Training: Turning Expense Into Investment, Thomas Sanders

UNLV Theses, Dissertations, Professional Papers, and Capstones

The process of employee training is typically looked upon as an expense, but perhaps a more insightful view would be to consider employee training an investment. This becomes possible when employees are taught to execute service-marketing principles during customer interactions. Well-executed interactions then lead to satisfied guests, repeat purchases, and company profitability. The purpose of this paper is to develop a customer focused training guideline integrating service-marketing concepts into the front office employee training process. A literature review was conducted to identify service marketing concepts and best training practices that can be applied to the hotel employee workplace. This information …

Preventing Workplace Injuries Commonly Sustained By Hotel Guestroom Attendants, Jennifer Daros

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

Hotels are generally organized into various departments. These provide specialized services to guests. Almost every hotel in the world has (in one form or another) a housekeeping department. Guestroom attendants (GRAs) are a primary component of any housekeeping department. GRAs (also known as maids, housekeepers, or room/suite service attendants) are employed by hotels to clean guestrooms, change bed linens, restock supplies, and provide turn down services when requested (see Appendix A). Those employed as GRAs frequently suffer injuries at work that can be costly to employers. This paper reviews some of the more common causes of GRA workplace injuries …

Cio Reporting Structure, Strategic Positioning, And Firm Performance, Rajiv D Banker, Nan Hu, Paul A Pavlou, Jerry Luftman

Research Collection School Of Computing and Information Systems

Almost 30 years after the introduction of the CIO position, the ideal CIO reporting structure (whether the CIO should report to the CEO or the CFO) is yet to be identified. There is an intuitive assumption among some proponents of IT that the CIO should always report to the CEO to promote the importance of IT and the CIO's clout in the firm, while some adversaries of IT call for a CIO—CFO reporting structure to keep a tab on IT spending. However, we challenge these two ad hoc prescriptions by arguing that neither CIO reporting structure is necessarily optimal, and …

For Faster And Better Decisions, A Biased And Less-Informed Mind, Knowledge@Smu

Knowledge@SMU

Can a biased mind, with fewer inputs, make faster and better decisions? Apparently, this premise, flying in the face of conventional logical thinking, is possible, and there were real life examples indicating so. At a recently held Behavioural Sciences Forum at Singapore Management University, Gerd Gigerenzer of Berlin’s Max Planck Institute, explained how heuristics, which directs focus to areas that matter and blocks off non-essential noise, factors in the decision-making process.

Running A Family Business: Building On What Runs In The Family, Knowledge@Smu

Knowledge@SMU

Creating and preserving a family legacy is not just about giving future generations a free pass to inherit family fortunes. As each family is unique, they face different issues and challenges. Furthermore, true family legacy goes beyond money. It is also about reputation, beliefs, values and attitudes. In their book, 'Family Legacy and Leadership: Preserving True Family Wealth in Challenging Times', authors Mark Haynes Daniell and Sara Hamilton explain how families can build enduring legacies based on "true wealth".

The Strategic Assembly Of Global Firms: A Micro-Structural Analysis Of Local Learning And Global Adaptation, Mitchell P. Koza, Stephen Tallman, Aylin Ataay

Management Faculty Publications

Strategic Assembly - the comprehensive and coordinated use of internal development, mergers, acquisitions, joint ventures, and alliances - is a novel approach to the construction and management of global firms. This paper describes the role and characteristics of strategic assembly in the construction and management of the Global Multi-Business Firm, an emerging form of global organization. We present a study of Group Renault and its relationship with two key players in the lucrative and emerging market for autos in Turkey, emphasizing the coevolutionary processes through which local players enter and dominate a local market and the global parent, utilizing local …

From Inspiration To Reality- Starting A Business Today, Nicole Christie

Senior Honors Projects

In today’s age of large corporations and superstores consuming the marketplace, small businesses must fight to stay afloat. In order to compete with these market giants, understanding the industry and establishing goals for the future are increasingly important. These ideals are especially essential for a small business initially entering the marketplace. This is the essence of my senior honors project.

During my career at URI, I combined my passion for pool and my business administration major to create a New England 9 Ball Tour. For the past three years, I have operated, managed, and promoted this successful tour which draws …

Competitive Groups As Cognitive Communities: The Case Of Scottish Knitwear Manufacturers Revisited, Joseph F. Porac, Howard Thomas, Charles Baden-Fuller

Research Collection Lee Kong Chian School Of Business

In this paper we reflect on the contribution of our 1989 article ‘Competitive Groups as Cognitive Communities: The Case of Scottish Knitwear Manufacturers’. We begin by recalling our backgrounds and motivations as collaborators on the project, and then discuss recent developments in the Scottish Borders knitwear industry. Noting that the industry has suffered continual decline in the twenty years since we published our paper, we suggest that the case still raises issues that remain open questions in the field despite the significant efforts by management researchers in recent years to understand the sources of industrial decline and revitalization. We outline …

Innovation And Commoditization: Prioritizing And Profiling Asian Managers’ Cross-Border Sourcing Practices, Sudhindra Seshadri

Research Collection Lee Kong Chian School Of Business

The paper investigates several sourcing practices and argues that two main behavioral constructs, supply commoditization and supply innovation, underlie many of these practices. It then develops hypotheses involving these constructs and company profiling ratios such as revenue per employee. The paper reports on survey research with a subset of ASEAN country based purchasing managers; on new scales. The results contribute to a growing literature on dynamic customer value in business markets and sourcing competencies. The paper also discusses managerial implications for sales targeting and sales approaches arising from the model.

Shareholder Heterogeneity And Conflicting Goals: Strategic Investments In The Japanese Electronics Industry, Asli M. Colpan, Toru Yoshikawa, Takashi Hikino, Ester B. Del Brio

Research Collection Lee Kong Chian School Of Business

This article investigates the effects of the changing institutional environment on strategic orientations of Japanese electronics firms during the 1990s. We examine the effects of three different types of shareholders on strategic directions of their invested firms. The first one, foreign portfolio investors, characterizes the emerging influence that pressed for change in corporate strategies. The two domestic shareholders, corporate investors and financial institutions, represent the conventional forces for continuity. Between the two domestic forces, though, while corporate investors attempted to maintain status quo, financial institutions have shifted towards market-oriented behaviour of investment. Specifically, we explore: (1) the influence of each …

Making Sense Of Health Care Planning In Ireland; The Street Level Public Organization (Slpo)., Vivienne Byers

Conference Papers

One of the central mechanisms of the Strategic Management Initiative (SMI) (Government of Ireland 1996) is the devolution of accountability and responsibility from the centre to executive agencies. Service planning was introduced in the Irish health care sector as part of this strategic planning ethos. This paper reports on a study that examined both the intent and the consequences of implementing legislatively mandated planning in the Irish health services, in the context of significant organizational change. In an effort to draw broader lessons, a comparison is drawn with the Canadian experience of service planning.

The choice was made to study …

In Search Of Theory: Towards An Integrating Conceptual Framework For Subsidiary Research, Donal O'Brien, Pamela Sharkey Scott, Patrick Gibbons

Conference Papers

Despite the importance of the strategic choices taken by subsidiary managers to the long terms survival of their unit, little is known about the phenomenon. (Dörrenbächer & Geppert, 2009, Scott, Gibbons, & Coughlan, 2010). This paper analyses and synthesises the research streams on subsidiary management to date to provide critical conceptual insights and proposes a new theoretical approach to subsidiary analysis, applied to the critical routine of subsidiary strategy. The adoption of more global business structures by MNEs has led to additional strategic constraints on subsidiary managers (Buckley, 2009, Buckley & Ghauri, 2004, Mudambi, 2008), which we categorise as the …

Negotiation Excellence: The Practical Art Of Cutting Deals, Knowledge@Smu

Knowledge@SMU

In a diverse world of different goals, opinions and agendas, the power to negotiate may be the single-most important determinant of a person or entity's, well, power. Yet, success in negotiations requires a certain finesse that has proven elusive to teach or study. Michael Benoliel, a negotiation specialist at SMU and editor of the recently published book, 'Negotiation Excellence: Successful Deal Making', weighs in on the topic. --------------------------------------------------------------------------------