Management Information Systems Commons^™

Implicit And Explicit Training In The Mitigation Of Cognitive Bias Through The Use Of A Serious Game, Norah E. Dunbar, Claude H. Miller, Bradley J. Adame, Javier Elizondo, Scott N. Wilson, Brianna L. Lane, Abigail Allums Kauffman, Elena Bessarabova, Matthew L. Jensen, Sara K. Straub, Yu-Hao Lee, Judee K. Burgoon, Joseph J. Valacich, Jeffrey Jenkins, Jun Zhang

Faculty Publications

Heuristics can interfere with information processing and hinder decision-making when more systematic processes that might lead to better decisions are ignored. Based on the heuristic-systematic model (HSM) of information processing, a serious training game (called MACBETH) was designed to address and mitigate cognitive biases that interfere with the analysis of evidence and the generation of hypotheses. Two biases are the focus of this paper—fundamental attribution error and confirmation bias. The efficacy of the serious game on knowledge and mitigation of biases was examined using an experiment in which participants (N = 703) either played the MACBETH game or watched an …

Hykss: Hybrid Keyword And Semantic Search, Andrew J. Zitzelberger, David W. Embley, Stephen W. Liddle, Del T. Scott

Faculty Publications

Keyword search suffers from a number of issues: ambiguity, synonymy, and an inability to handle semantic constraints. Semantic search helps resolve these issues but is limited by the quality of annotations which are likely to be incomplete or imprecise. Hybrid search, a search technique that combines the merits of both keyword and semantic search, appears to be a promising solution. In this paper we describe and evaluate HyKSS, a hybrid search system driven by extraction ontologies for both annotation creation and query interpretation. For displaying results, HyKSS uses a dynamic ranking algorithm. We show that over data sets of short …

You Said What? Assessing The Impact Of Collaboration Technologies And Message Characteristics Using Physiological Measures, Taylor M. Wells, Alan R. Dennis

Faculty Publications

Collaboration technologies often are effective but sometimes they can distort messages, especially in emotional communication. We propose and test a theoretical model to explain how different technologies and message characteristics influence the emotional responses of recipients and how recipients evaluate the emotional content of the messages. Two collaboration technologies—email and voicemail—were examined because they differ in richness and naturalness. As some individuals are more capable in interpreting and understanding emotion, we also examined the role of emotional intelligence. The results show that a message sent via email was likely to trigger a different immediate psychophysiological emotional response and be evaluated …

The Buck Stops There: The Impact Of Perceived Accountability And Control On The Intention To Delegate To Software Agents, Nathan Stout, Alan R. Dennis, Taylor M. Wells

Faculty Publications

Software agents with the ability to recommend actions, aid decision-making, and actually make decisions are becoming increasingly common. In many situations, users now choose whether or not to delegate tasks to these agents. While some research has examined software agents, relatively little is known about the factors that influence the intention to delegate decisions to them. An experiment was used to examine the influence of perceived accountability, extent of control, and trust in the agent on the intention to delegate a travel arrangement decision. Users were more likely to delegate to agents that gave them greater control by requiring them …

Early Vs. Late Adoption Of Radical Information Technology Innovations Across Software Development Organizations: An Extension Of The Disruptive Information Technology Innovation Model, Jessica Luo Carlo, James Gaskin, Kalle Lyytinen, Gregory M. Rose

Faculty Publications

This paper extends the disruptive information technology innovation model (DITIM) by exploring the impact of adoption timing on innovation outcomes within software development organizations during a disruptive innovation cycle. The DITIM suggests that radical changes in computing platforms result in pervasive and radical innovations in software development organizations across three innovation types: base technologies adopted, services produced and processes adopted. Upstream attributes (amount and radicalness) of the base innovations impact effects in-kind downstream (a.k.a., strong order effects) on services and processes. Extending these tenets of the DITIM, we posit that during disruptive information technology (IT) innovation, the temporal stage of …

An Evaluation Of Perceived Safety Of Free Software: The Brafs Model, Will Pepper

Electronic Theses and Dissertations

This dissertation explores the perceived safety of free software and its relationship with the intention to use this technology in a business setting. The newly created construct of perceived safety is developed out of the theory of planned behavior. It is researched, scrutinized, and refined according to academic guidelines and two different environmental settings. The constructs that impact perceived safety and its relationship with intention to use consist of technology perceived risk, technology trusting beliefs, expected financial utility, and perceived adverse impact on professional reputation. Each construct consists of multiple operationalized elements. To explore this empirically, beneficial and risk measurements …

Coordinating The Processes Of Resource Enrichment And Capability Deployment: Lessons From It Implementation At A Medium-Sized Accounting Firm, Gary Pan, Sayyen Teoh, Poh Sun Seow

Research Collection School Of Accountancy

The purpose of this paper has been to address the research question of how are the processes of resource enrichment and capability deployment coordinated during information technology (IT) implementation at a small- and medium-sized accounting firm (SMAF)? Increasingly, organizations need to respond to a wide range of IT-based opportunities and pressures. The situation is no different in an accounting firm. Many accounting practitioners have advocated investment in IT to improve accounting firms’ productivity. To date, there are many instances of how IT has radically transformed the nature of accounting practice. Nevertheless, little is known about how IT capability is developed …

Implementing Web 2 Technologies For Sacm Cultural And Social Affairs Department, Abdullah Abomalik

Master of Information Systems Capstone Executive Summary

The purpose of this capstone project is to recognize the benefits of WEB 2 technology at Saudi Arabian Cultural Mission (SACM) from the implementing of information technology.

Isupport At Kettering Health Network Support Center, Brandon Harris

Master of Information Systems Capstone Executive Summary

Over the past three years Kettering Health Network has transformed their business workflow from traditional paper records to an electronic world of patient data. Despite the efforts to use technology as an enabler for healthcare success, technology improvements have led to in efficiencies as the adoption of state of the art technology has created a higher IT issue tickets. The purpose of this capstone was to improve the Footprints issue ticket volume handled by the Support Center by providing faster response times through providing efficient ways for end users to create Footprints issue tickets.

System Analysis And Design At Good Neighbor, Alex Mathew

Master of Information Systems Capstone Executive Summary

The purpose of this capstone was to provide complete documentation for Good Neighbor House (GNH) system analysis, system design, and implementation plan. The main emphasis of system analysis is to understand the specific needs in order to develop two modules for dental and vision to the existing Wright State HIEx system.

Atb Information Tracking System, Therese Watkins

Master of Information Systems Capstone Executive Summary

Lincoln College of Technology currently enrolls students who have not obtained their high school diploma or GED. These students are referred to as Ability to Benefit (ATB) students and are under increased scrutiny and governance from the federal government while enrolled in a college program. This project recommended that Lincoln College of Technology’s Dayton Campus adopt an ATB Student Database.

Rethinking Fs-Isac: An It Security Information Sharing Model For The Financial Services Sector, Charles Liu, Humayun Zafar, Yoris A. Au

Faculty Articles

This study examines a critical incentive alignment issue facing FS-ISAC (the information sharing alliance in the financial services industry). Failure to encourage members to share their IT security-related information has seriously undermined the founding rationale of FS-ISAC. Our analysis shows that many information sharing alliances’ membership policies are plagued with the incentive misalignment issue and may result in a “free-riding” or “no information sharing” equilibrium. To address this issue, we propose a new information sharing membership policy that incorporates an insurance option and show that the proposed policy can align members’ incentives and lead to a socially optimal outcome. Moreover, …

Developing A Method For Measuring "Working Out Loud", Dennis E. Pearce

Theses and Dissertations--Finance and Quantitative Methods

Enterprise social network software platforms (ESNs) are increasingly being deployed in firms across almost every industry as a means of fostering employee collaboration. Although benefits in increased productivity, innovation, and employee engagement are highly touted, there is a high failure rate of these deployments. This often occurs because (1) there is a misapplied focus on technology adoption rather than adoption of the employee behaviors that are ultimately required to obtain those benefits, and (2) it is unclear what those behaviors are and how to measure them.

“Working Out Loud” is one possible framework for understanding and measuring the behaviors necessary …

How Do Consumers Use Social Shopping Websites? The Impact Of Social Endorsements, Pei Xu

Theses and Dissertations--Business Administration

Social endorsements are user-generated endorsements of products or services, such as “likes” and personal collections, in an online social platform. We examine the effect of prior social endorsements on subsequent users’ tendency to endorse or examine a product in a social shopping context, where a social platform connect consumers and enable a collaborative shopping experience. This research consists of two parts. In part I, we identify two ways prior social endorsements can affect subsequent user behavior: as a crowd endorsement, which is an aggregate number of endorsements a product receives for anyone who comes across the product, and as …

Role Of Digital Collections In The Cultural Heritage Institution: Pathways For Strengthening Social Identity, Kimberly A. Arleth

School of Business Student Theses and Dissertations

According to the theory of social identity, the more connected an individual feels to other group members, the more likely they are to feel a part of this group. The stronger the connection is, the more likely the individual is to become an active member. Cultural collections illustrate the shared history of a group. By increasing access to these collections via online access, organizations expose more users to these shared histories. Viewing such shared history, individuals will experience stronger connections to the history and members of the group resulting in an increase in social identity. When this connection solidified, users …

Does Personality Play A Role In Computer Information Systems Performance?, S.E. Kruck, Patricia Sendall, Wendy Ceccucci, Alan Peslak, Scott Hunsinger

Management Faculty Publications

This study represents an analysis of student performance in computer information systems (CIS) courses and the potential influence of Jungian personality traits on academic success in CIS courses. For this study, academic success is measured by grades achieved. The MBTI measurement scale was self-analyzed by students in CIS courses from fall 2008 through spring 2013. The data showed a statistically significant correlation between various personality dichotomies of the type (Extraversion-Introversion, Sensing-Intuition, Thinking-Feeling, and JudgingPerceiving) and higher grades scores. The results of this study indicate that course performance of groups of students are different relative to their personality type. In this …

A Quality Approach To Tacit Knowledge Capture: Effective Practice To Achieving Operational Excellence, William G. Dzekashu, Walter R. Mccollum Phd

International Journal of Applied Management and Technology

Knowledge loss resulting from an aging workforce continues to be a management nightmare that has obliged many organizational leaders to develop strategies aimed at documenting mission-critical knowledge. Yet knowledge captured and stored in repositories continues to lack quality. The purpose of this study was to explore the impact of integrating quality management into the tacit knowledge capture process. Further studies on the effects of personality in the knowledge capture processes could lead to insights on reasons for diminished knowledge quality. From a social perspective, the implementation of a model that encompasses personality and quality management could improve decision-making processes.

The Effect On Stockholder Wealth Of Product Recalls And Government Action: The Case Of Toyota's Accelerator Pedal Recall, Jayendra Gokhale, Raymond M. Brooks, Victor J. Tremblay

Accounting, Economics, Finance, and Information Sciences - Daytona Beach

We analyze the effect of Toyota’s faulty accelerator pedal on stockholder wealth. Using the event study methodology, we show that a major recall in January of 2010 caused the company’s cumulative abnormal returns to fall by 19%. Continued concerns that Toyota was unable to identify and adequately fix the problem induced the National Highway Traffic Safety Administration to conduct its own investigation in March, 2010. The results of this government investigation exonerated the company and caused Toyota’s cumulative abnormal returns to rise by almost 9%. The Toyota case provides an opportunity to study a product recall with both company error …

Initial Online Consumer Trust (Ioct): The Influence Of Third-Party Service Provider Reputation, Website Utility, Electronic Word-Of-Mouth, And Previous Experience With Similar Websites, Surma Mukhopadhyay

Electronic Theses and Dissertations

Objectives: The objectives of the study were 1) to conceptualize Initial Online Consumer Trust (IOCT) and 2) to examine the effects of website utility, electronic word-of-mouth, consumer past experiences with similar websites, and third-party service providers' reputation on the development of IOCT. Methods: To explore the research objectives, the study deployed a 2X3 experimental design that involved six experimental groups. Subjects were recruited from the undergraduate student pool at the University of Mississippi, School of Business. The vignettes used in the study was hypothetical book selling websites, one with the presence of third-party service providers and the other without any …

Mr Hyde Or Dr. Jekyll? Characteristics Of The Information Systems Security Mindset, David Pumphrey

Electronic Theses and Dissertations

Information security professionals have a unique challenge in today's connected world. They are charged with protecting digital assets from individuals, groups, and even foreign governments with little or no restrictions limiting their behavior. To be successful, security experts must have the mindset and skills of those who seek to harm their organization, but most are not alloto retaliate, in kind. Instead, they must use these skills only to predict and to prevent future attacks; thus using their technical prowess for good and not for evil. In a survey of 330 information security professionals, the data reveals six mindsets of security …