Management Information Systems Commons^™

Information Security Governance For The Non-Security Business Executive, Michael Whitman, Herbert J. Mattord

Faculty Articles

Information security is a critical aspect of information systems usage in current organizations. Often relegated to the IT staff, it is in fact the responsibility of senior management to assure the secure use and operation of information assets. Most managers recognize that governance is the responsibility of executive management. The primary objective of governance can be achieved when the members of an organization know what to do, how it should be done, as well as who should do it. The focus on governance has expanded to include more aspects of the organizational hierarchy to include information systems and information security. …

Buyer Beware : Consumer Response To Manipulations Of Online Product Reviews, Mengzhou Zhuang

Lingnan Theses

Online product reviews have become an important and influential source of information for consumers. Firms often manipulate online product reviews to influence consumer perceptions about the product, making it a research topic of urgent need for theory development and empirical investigation. In this thesis, we examine how consumers perceive and respond to the three commonly used manipulation tactics. Firstly, an exploratory pre-study via in-depth interviews with online shoppers indicates that consumers commonly have the knowledge for online review manipulations as well as for detecting them. In the first study, a survey was used to investigate the three popular manipulation tactics …

Identifying Critical Success Factors: The Case Of Erp Systems In Higher Education, Billy Mathias Bm Kalema Dr, Oludayo O. Olugbara Prof, Ray M. Kekwaletswe Prof

The African Journal of Information Systems

This paper reports on a study that uses a combination of techniques to formally characterize and determine the critical success factors influencing the effective usage of enterprise resource planning (ERP) systems, with special reference to higher education institutions. The thirty-seven ERP success factors identified from the literature are classified into: Critical, Active, Reactive and Inert categories. The classification of decision factors can generally support organizations to explore their current challenges and to adequately prepare decisions in a more participatory way for future endeavors. This study suggests a possible alternative that decision makers should take when a factor or a set …

Common Method Variance: An Experimental Manipulation, Alison Wall

Doctoral Dissertations

Although common method variance has been a subject of research concern for over fifty years, its influence on study results is still not well understood. Common method variance concerns are frequently cited as an issue in the publication of self-report data; yet, there is no consensus as to when, or if, common method variance creates bias. This dissertation examines common method variance by approaching it from an experimental standpoint. If groups of respondents can be influenced to vary their answers to survey items based upon the presence or absence of procedural remedies, a better understanding of common method variance can …

Online Teaching And Learning Project Management, Manouchehr Tabatabaei

Information Systems & Analytics: Faculty Publications

The number of project management courses in institutions of higher education is increasing to meet the high demand of effective project managers in organizations. Many institutions offer graduate degrees and certificates in project management. Therefore, more online courses in project management are offered in addition to the traditional mode of classroom setting. The purpose of this research is to present the challenges associated with teaching an online project management course, and discuss approaches to enhance learning. The need for a methodology is discussed and components of this methodology are identified for designing and delivering an effective online project management course. …

Components Of The Brand Equity Of Internet Service Providers (Isps) In Pakistan, Kashif Farhat

Business Review

This study assesses the determinants of customer-based-brand equity of Internet Service Providing brands in Pakistan. A Likert scale questionnaire was served to 251 respondents, selected through convenience sampling, to assess correlational relationship between the dependent variable: brand equity and independent variables: brand loyalty, brand awareness, perceived quality and brand association. Brand loyalty, brand awareness and perceived quality were found to have a positive significant impact on building brand equity. It’s recommended that marketers and brand managers allocate maximum resources to brand loyalty and brand awareness to gain higher brand equity of ISPs brands.

Near-Optimal Nonmyopic Contact Center Planning Using Dual Decomposition, Akshat Kumar, Sudhanshu Singh, Pranav Gupta, Gyana Parija

Research Collection School Of Computing and Information Systems

We address the problem of minimizing staffing cost in a contact center subject to service level requirements over multiple weeks. We handle both the capacity planning and agent schedule generation aspect of this problem. Our work incorporates two unique business requirements. First, we develop techniques that can provide near-optimal staffing for 247 contact centers over long term, upto eight weeks, rather than planning myopically on a week-on-week basis. Second, our approach is usable in an online interactive setting in which staffing managers using our system expect high quality plans within a short time period. Results on large real world and …

A Retail Bank's Bpm Experience, Shankararaman, Venky, Gottipati Swapna, Randall E. Duran

Research Collection School Of Computing and Information Systems

This real-life case study, which was undertaken by a leading financial services group in the Asia-Pacific region, is used to demonstrate the innovative use of BPM (Business Process Management) technology in a competitive business area. It describes how a BPM project, within the Application Verification and Capture (AVC), was conceived, designed and implemented in order to deliver strategic value to the organization. Hereafter, the financial services group will be referred to as “the bank”. The AVC project was targeted at one of the bank's processes called the Application Verification and Capture (AVC) process for unit trust products. This process involved …

Developing A Metrics Framework For The Federal Government In Computer Security Incident Response, Vincent Sritapan, Walter Stewart, Jake Zhu, C.E. Tapie Rohm Jr.

Communications of the IIMA

As technology advances and society becomes more dependent on information technology (IT), the exposure to vulnerabilities and threats increases. These threats pertain to industry as well as government information systems. There is, however, a lack in how we measure the performance and create accountability for computer security incident response (CSIR) capabilities. Many government organizations still struggle to determine what security metrics to use and how to find value within these metrics. To fill this apparent gap, a metrics framework has been developed for incident response to serve as an internal analysis, supporting continuous improvement in incident reporting and strengthening the …

Discovering A Joomla Exploit For Possible Malware: Social Engineering And A Php Base64 Gif Exploit, M.S. Terrell Rohm, C.E. Tapie Rohm Jr., Haakon Brown

Communications of the IIMA

his article discusses the importance of Joomla as a Content Management System that is used by 2.7% of the web and how a possible new malware exploit has been discovered. The PHP BASE64 malware exploit is a well-documented exploit of PHP but the implementation of this exploit as it relates to Joomla is a very ingenious method not previously used before, as far as the authors were able to discover. In this particularly case, PHP code is embedded in a GIF file to produce a very sophisticated and unique malware exploit to Joomla.

Digital Media Dependency, Relational Orientation And Socaial Networking Among College Students, C. Mo Bahk, Astrid Sheil, C.E. Taipe Rohm Jr., Frank Lin

Communications of the IIMA

This study focused on digital media dependency, relational orientation, and demographic variables as potential factors that were relevant to the usage of social networking websites (e.g., MySpace and Facebook) among college students. A total of 258 (101 male and 157 female) students completed the questionnaire that contains the measures of digital media dependency, relational orientation, social networking media usage, and demographic characteristics. The respondents also indicated specific types of things that they disclose (post) on their social media websites. The results showed that relational orientation is positively correlated with the disclosure (posting) of family photos, friends’ photos, and travel photos …

Information Security As A Determinant Of Nation’S Networked Readiness: A Country Level Analysis, Manal Yunis, Madison Ngafeeson, Kai Koong

Conference Papers in Published Proceedings

No abstract provided.

Does Latitude Hurt While Longitude Kills? Geographical And Temporal Separation In A Large Scale Software Development Project, Patrick Wagstrom, Subhajit Datta

Research Collection School Of Computing and Information Systems

Distributed software development allows firms to leverage cost advantages and place work near centers of competency. This distribution comes at a cost -- distributed teams face challenges from differing cultures, skill levels, and a lack of shared working hours. In this paper we examine whether and how geographic and temporal separation in a large scale distributed software development influences developer interactions. We mine the work item trackers for a large commercial software project with a globally distributed development team. We examine both the time to respond and the propensity of individuals to respond and find that when taken together, geographic …

Paths Of Influence For Innovations In Financial Is And Technology Ecosystems, Jun Liu, Robert John Kauffman, Dan Ma

Research Collection School Of Computing and Information Systems

Predicting technological innovations in financial information systems (IS) and technology ecosystems has been challenging for technology forecasters and industry analysts due to their underlying complexity. Technology-based financial innovations over the past four decades, such as programmed trading in the 1980s, risk-adjusted return on capital-based financial risk management systems in the 1990s, high-frequency trading and Internet banking in 2000s, and now mobile payments in the 2010s, have all led to transformations in the financial services industry. What basis can be identified to predict such new innovations? And what areas of financial services will they affect? This study applies the technology ecosystem …

Intelligent Web User Interfaces, Myron Sheu, Xin James He

Communications of the IIMA

This paper investigates the key components of an intelligent web user interface to facilitate online investment as a novel approach to compensating for the impersonality of e-commerce. By analyzing challenges to online brokerage services and evaluating key criteria for a viable intelligence system, we develop a decision tree based intelligent web user interfaces model. The resulting intelligent model is intended to help online shoppers avoid common mistakes by means of implicit reasoning, flexible knowledge granularity, and effective reasoning-by-exception, which is significantly different from the traditional approaches that largely rely on assistance from remote control knowledge engines. One of the key …

Designing Emotion Awareness Interface For Group Recommender Systems, Yu Chen, Pearl Pu

Faculty Publications, Information Systems & Technology

Group recommender systems help users to find items of interest collaboratively. Support for such collaboration has been mainly provided by interfaces that visualize membership awareness, preference awareness and decision awareness. In this paper, we are interested in investigating the roles of emotion awareness interfaces and how they may enable positive group influence. We first describe the design process behind an emotion annotation tool, which we call CoFeel. We then show that it allows users to annotate and visualize group members' emotions in GroupFun, a group music recommender.

Building Change Readiness Practices For Information Technology Support Staff, Dianna Joseph Perkins

Dissertations

With the turbulent economic conditions of the healthcare market, organizational leaders are faced with significant factors driving unprecedented change. Healthcare organizations are challenged with reimbursement reductions, high costs, modification of government regulations, and demanding healthcare consumers. Survival for healthcare organizations in this volatile climate requires successful implementation of rapid change. Healthcare leaders recognize a correlation between competitive advantage and the implementation of advanced information technology. Unfortunately, despite the efforts of healthcare leaders, many change initiatives fail. This study explores the effects communication, leadership, and culture strategies have on individual change readiness as perceived by IT support staff in a not-for-profit …

Canaries In The Urban Data Mine: Analytics For Smarter City Life, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

Technology-based sensors and data analytics have created unprecendented levels of informedness for consumers, corporations, the public and government agencies. The information they generated provides a basis for smarter cities and more sustainable urban living.

Risk Perception In Online Communities, Jason R. Couraud

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

Online communities have become a part of everyday life for many people. The members of the communities use them to keep in touch with family and friends, do business, look for jobs, play games, and more, both savory and unsavory. The ease of sharing personal information comes with the subsequent risk of having that information exposed publically or even stolen. The purpose of this study was to explore how much awareness of the risks affects a person’s decision to post personal information to an online community.

Chapter I introduces the concepts and issues that will be investigated by this paper. …

The Effect Of Post-Purchase Perceived-Value Towards The Relationship Quality Of Hajj And Umrah Travel Agencies In Indonesia, Kiki Oktora, Adrian Achyar

The South East Asian Journal of Management

One out of four people in the world is a Moslem, and Indonesia ranks first on the biggest Moslem population in the world. Hundreds of thousands of people go to Makkah each year to make Hajj (pilgrimage). Hajj and Umrah travel agencies as providers of Hajj and Umrah packages are becoming important in Indonesia, as their number is about two hundred agencies. However, there has been little discussion about Hajj and Umrah, especially on Hajj and Umrah travel agencies. The purpose of this paper is to identify the relationships of post-purchase perceived-value to relationship quality, which consists of satisfaction, commitment, …